Name: Extended Stay America - Houston - IAH Airport
Address: 1500 N Sam Houston Pkwy E, Houston, 77032, US

2/10

Poor

16 Jul 2026

LaKeara

Management At Front Desk

Self

8/10

Excellent

14 Jul 2026

Danielle

Good place to stay, they don’t allowed cats only dogs. So I have to find a different hotel but I would stay here again, staff were nice and it was very clean. The manager you can tell takes pride in her hotel.

Self

10/10

Exceptional

05 Jul 2026

Alexis

Everything was just overall great

Self

10/10

Exceptional

29 Jun 2026

Alexis

Was very clean here at this place

Self

2/10

Poor

29 Jun 2026

Carissa

We never recieved a remote that operated the TV out of our 5 night stay. There were bugs in the room. It took 3 days ro recieve kitchen equipment that was dirty and the tephlon was extremly pealed and pealing from the pans. Our outdated A/C unit didn't maintain cooler temperatures yet they said our A/C was fine. We also didn't recieve a coffee pot in our room the entire stay. Please tell me why they lock up the lobby trash can. Worst stay ever!!!

Family

8/10

Excellent

28 Jun 2026

Andrew Philip

Very much enjoyed my stay, staff and other guests were nearly always very friendly. The room was quiet and was a good size and had all the amenities.
The pool had not been cleaned and was out of use for the whole time which was a bit disappointing but did not end up bothering me too much because the gym was available.
The breakfast-to-go options could have been replenished more often. There was no hot water and a kettle was not listed as an available additional option. I managed to adapt without too much inconvenience.

Self

2/10

Poor

20 Jun 2026

Amanda

Clean room pools

6/10

Pleasant

12 Jun 2026

Aisha

The staff was very nice but the rooms weren't as pictured and not very clean. There was debris on the floor, toilet not fully cleaned. Hair on toilet and in shower. I was fortunate to be only staying for 1 night or else I would have left.

Self

2/10

Poor

31 May 2026

janette

I refuse to stay there cause the staff was horrible

Business

10/10

Exceptional

30 May 2026

Kristan

Clean rooms nice staff

Self

10/10

Exceptional

25 May 2026

Damodharan

Clean room easy accessible to airport and shopping

Friends_and_family Family

10/10

Exceptional

23 May 2026

Amie

Staff was friendly

Family_with_children

10/10

Exceptional

21 May 2026

Travaras

Clean rooms good staff nice guest

10/10

Exceptional

18 May 2026

Robynn

There was two workers that went completely out of their way to make sure that I had everything I needed and that must say there was perfect and that was I am one was named Bree and I believe the other one was. I hope I get a ride it’s Maggie or Megan but she works at night. The brew works in the day and I just wanted to say they were wonderful.

6/10

Pleasant

03 May 2026

RIYAZ ALI KHAN

We stay 2 nights with my 4little ones. Everything was OK except second night 3am smoke alarm auto triggered ( not sure if it was a defect or someone was smoking near by which might cause)

4/10

Poor

01 May 2026

Mikael

Front desk has teenagers loitering playing loud rap music outside of entrance. Door handle was not attached to bathroom door, vents on ceiling were all rusted out.

Partner

10/10

Exceptional

21 Apr 2026

Jose

Spacious

Friends_and_family Friends

2/10

Poor

02 Feb 2026

Mauricio

T

2/10

Poor

26 Jan 2026

Ungela

Noisy guest, there was a huge fight at 4 o’clock in the morning with yelling door, slamming and beating on walls. I called the front desk and no one came to see about it. No police, nothing. The manager is rude and less than helpful! The elevators went out… both of them, and they were still sketchy afterwards. Skip this place!

4/10

Poor

12 Jan 2026

Shanita

The bathroom was not clean, the bathtub had grime at the front of tub near drain and toilet had mold under the rim so bad you can see it as you walked past the door. We requested the for a maid to come to room to clean. The front desk clerk said she would send them but they never showed up. And I was told that once you pay for the room it was final. They advertised in room kitchen supplies available upon request. When requested the clerk said they did not have pots, pans, or paper plates. The service and customer service was unacceptable. This was my first stay at an Extended Stay and most likely will be my last.

Leisure Partner

2/10

Poor

20 Dec 2025

Naveda

This entire hotel stinks from the elevators to the room floors. It look like many different people just living out these hotels looking nasty. I had ask the front desk if I could get fresh towels and wash cloth she said they don’t give out fresh towels and wash cloth to people unless they stay with them for at least 7-days so it will cost $5 plus returning my old ones. Also, I’m thinking I’m getting a hotel with a kitchen to cook for me and child the pictures look NOTHING like what’s being advertised it’s worst. They have no pots, no pans, no utensils.

Business_and_leisure Family_with_children

2/10

Poor

17 Dec 2025

Jajuana

The rooms aren't clean and the ceilings are dirty asll. The towels werent white . They clean the rooms after 14days of u staying at the property. Which is why roaches have made the rooms their home as well. No kitchen supplies, no where to put your trash, the wifi sucks then they charge extra for enhanced wifi and it still sucks .!! Please take your $$ elsewhere .

Business_and_leisure Family

4/10

Poor

08 Nov 2025

Nathalie

The staff was nice and the location was great. This hotel needs major upgrades. And cleanness was lacking. It’s a great price for what you get.

Friends_and_family Friends

2/10

Poor

29 Oct 2025

filippo

I've never seen such a disgusting hotel in my entire life. It smells of marijuana in the corridors and inside the room dirty towels never washed dirty sheets with the smell of sweat. I don't advise you to book this hotel because of the horror spent the whole night

Self

2/10

Poor

25 Sep 2025

Leah

A Very Dissatisfied Stay

First room- I went to see had holes in the walls, next room I went TV didn't work, no shower curtain, and hair in the tub, next day maintenance came to put sealant in back of the toilet, and then smudged what they didn't use on the counter. All this could have been done prior to my booking or even after I checked out the next day, but the manager Candice made it must. TV - management ended up swapping the non-working TV out for an out of date TV that had no remote, when I inquired about the out of date TV with no remote, the front desk clerk informed me that there are buttons on the back of the TV. I informed her that their Customer service was out of date, too. Last piece of information first room had possibly MOLD! 😡

Self

2/10

Poor

01 Sep 2025

Daron

Horrible

People doing drugs in the parking lot. I tried to check in after a long flight at 1 am an was told I couldn’t check in until 3 that following afternoon after I already paid online

Self

2/10

Poor

19 Aug 2025

Lucinda

My mom was hospitalized and I tried to cancel with front desk, she told me go online, when i go online they tell me contact hotel. Got the run around to be charge and its not fair due to i just booked a room week before losing 4 days because my unforeseen situation occured. To think people would do whats right. This may be why i wouldn’t go back. Otherwise room was ok.

10/10

Exceptional

18 Aug 2025

Samuel

Hotel was close to freeway and airport.

Leisure

8/10

Excellent

15 Aug 2025

Lucinda

Overall nice for price . Only saw two roaches. Laudry room need clean dryers was scares to put clothes in, had to pay $5 for new sheets and towels. Again not bad compared to some hotels here.

Business_and_leisure Self

8/10

Excellent

15 Aug 2025

sandra

There was hair on the floor, bed was comfy, some little beetles running around, and there are no curtains so the parking lot lights are bright

Self

10/10

Exceptional

04 Aug 2025

Carlos

It was a surprising good stay

Business

8/10

Excellent

28 Jul 2025

Matthew

Bed were comfortable, fridge and AC worked good. No curtains for the blinds is only flaw

Friends_and_family Friends

4/10

Poor

27 Jul 2025

Elsa

Look somewhere else

Says it’s smoke free hotel yet as soon as you walk in it smell so bad like smoke as well as rooms. No conditioner or blow dryer in rooms. Cheap beds , room look nothing like the pictures. Pool is close yet they don’t disclose that. It was so bad we didn’t go back for the second night even if we paid we booked another hotel.

Partner

2/10

Poor

13 Jul 2025

Jose

Unacceptable. The place smelled like cigarettes and urine.

Leisure

2/10

Poor

07 Jul 2025

Verified traveler

Disappointed

I was in Houston to cater a Wedding. I thought this would be a geeat property because of the full size kitchen. At 1st glance the room looked clean once i got uppacked roaches started coming from everywhere on the bed, in the bathroom, the kitchen, the closet, there where so many in one of my containers that i have to run it under the shower to get rid of them. I went to the front desk to make a complaint the Representative Evelyn was non chalant and stated her manager was out until monday. I asked would she stay in the room she said no and then stated she spoke to her manager via and that there was nothing they could do because i accepted the room when she showed it to me. I contact Hotels .com to let them know what i experienced. I them had to go to walnart to purchase bug spray since they refused to accomdate me with another room also the lien and the 2nd bed was dirty. The entire stay i had to keep my belongings tied up in trash bags. Im very disappointed to say the least. Unacceptable!!

Business

2/10

Poor

07 Jul 2025

Verified traveler

Broken door knob roaches smelled bad

Friends_and_family Family

4/10

Poor

28 Jun 2025

Sandra

The television didn’t work
Disappointed

Friends_and_family Family

6/10

Pleasant

27 Jun 2025

Ross

Meh

Door barely locked room was noisy. Furniture looked beaten up.

Self

2/10

Poor

21 Jun 2025

Rami

Room was full of flies and insects.

Business

2/10

Poor

16 Jun 2025

Curtis

We booked a room at 11:53 PM. We attempted to call the hotel but they did not answer. We arrived at the hotel at 12:35 AM. We were told by the front desk agent that the previous day had closed at Midnight and we are considered “no show” we were going to have to pay again in order to get a room. The front desk agent advised me that she did not know how to secure a room without charging us twice.

Travelocity and Extended Stay America don’t have a plan in place for this type of situation? I will be disputing one of the two charges. Either Travelocity or Extended Stay will be refunding me.

Partner

2/10

Poor

03 Jun 2025

janette

I will not be going back again. I will not be staying there again again.

Self

2/10

Poor

01 Jun 2025

Verified traveler

This hotel looks nothing like the photos and I don't know how it has the number of stars that it does. The hallways and elevator smell horrible. The cabinets in my room were broken. There was dried stains of bodily fluid on my sheets.

Business

10/10

Exceptional

27 May 2025

Brad

Great stay very helpful and friendly

Business_and_leisure Self

8/10

Excellent

12 May 2025

wilhemina

Upgrading

Young lady was very helpful but amenities wasn't up to date

2/10

Poor

28 Apr 2025

Tunesia

The hotel is

10/10

Exceptional

25 Apr 2025

Jamal

Close to the airport and clean room

Leisure Self

6/10

Pleasant

10 Apr 2025

Ashaunte

Was Ok stay. Need to clean better found roaches and other bugs in the room. I needed a quick stay because I missed my flight. Was very close to airport IAH. Manger was very loud and over the top. Just unprofessional.

Business_and_leisure Partner

4/10

Poor

27 Feb 2025

Tarik

Property was noisy due to construction. The bathroom sink faucet was broken (spraying water everywhere, instead of a steady stream). Also, the A/C unit’s automatic function was broken, and the air blew constantly, unless I turned it off.

Business_and_leisure Self

6/10

Pleasant

20 Feb 2025

Carlton

neat and

Business_and_leisure Family

4/10

Poor

16 Feb 2025

Heather

Staff at front desk during the day was rude.

10/10

Exceptional

07 Feb 2025

Cynthia

Everything was clean and newly remodeled.

2/10

Poor

19 Jan 2025

Verified traveler

Never again. Horrible stay.

Absolutely horrible. Dead and live cockroaches all over room. Dirty floors and dust and debris on floor. Broken sink. No dishes for kitchenette. No coffee maker. Towels were dirty. They offered me a “newly renovated” room… it was chaos. The halls filled with construction workers and tools. Various rooms were torn apart and furniture strewn about corridors and hallways. The room was overwhelming filled with cleaner and wet paint smell. And the lock didn’t work correctly. There was a worker sawing and hammering away in the room next store to the newly offered room. I checked out that day. They refused to give a refund.

Self

4/10

Poor

30 Dec 2024

Jasmine

Ghj

6/10

Pleasant

05 Oct 2024

Kimberly

Clean property. They're renovating. Front desk was friendly.

Leisure Family_with_children

8/10

Excellent

21 Sep 2024

silvia

I made the reservation primarily for the pool. Its wasn't until check-in that the young lady said it was closed. The carpet was damp. There is no ice machine.

Partner

8/10

Excellent

06 Sep 2024

Mark

Clean and ease of check in.

2/10

Poor

09 Aug 2024

Dotch

Not clean

Leisure Family

2/10

Poor

07 Aug 2024

Ihab

I arrived at 11:00 pm to check in and they told me they do not have a room for me though I had a reservation and paid already. Can you imagine being told you have no room after flying for over 10 hours. Terrible.

Business Self

6/10

Pleasant

02 Aug 2024

Michael

Not the best

Bed spread was very thin and cheap. I saw small roaches

Partner

2/10

Poor

21 Jul 2024

Jesse

Horrible

Leisure Family

2/10

Poor

17 Jul 2024

Norris

I was given a room that reeked of pet urine And pet hair all over the tables counters floors, even on the mini stove and dirty, dirty, dirty, dirty sheets. I contacted Ms.Jeanetta who was so helpful in this regard which I told her I refuse to stay in these conditions she called her manager who seemed to be accommodating in refunding me my stay I have yet to receive because of her avoiding Expedia to process my refund. Please do your research this place is definitely not the place you think it is…….

Business_and_leisure Partner

2/10

Poor

14 Jul 2024

Jose

Roaches cockroaches everywhere

Leisure Family_with_children

10/10

Exceptional

12 Jul 2024

lynn

Service desk was great.

2/10

Poor

11 Jul 2024

Nathaniel

Roaches, mold, appliances not working, but at least the elevator works now

Self

6/10

Pleasant

21 Jun 2024

TiaErika

There was a mass amount of bugs dead in multiple locations, like the fridge and bathroom, and around the room, or literally crawling up the walls. I had to take photos as proof to show the front desk and there was literally one on the counter as i was showing them. The laundry room was open to all guests, but the dryers were offline the entire stay so i couldn't dry my laundry until i took it up to the front desk. The staff was very accommodating and understanding, which was about the only upside, and the beds were well made and soft.

Business_and_leisure Pet

2/10

Poor

17 Jun 2024

Tia

This property had roaches and the staff was HORRIBLE they were unprofessional and the night manager was dressed like she was at home very rude and unprofessional

Self

2/10

Poor

16 Jun 2024

Kayla K

People knocking food at mid night and bugs at the hotel, very bad experience

Leisure Family

2/10

Poor

11 Jun 2024

Darwin

Poor conditions, only two elevators and both non operative, dirty, unsafe, terrible location, terrible staff, Expedia’s booking system was not accepted

Business Self

2/10

Poor

03 Jun 2024

ADALBERTO

I showed up and no rooms available

Business Self

2/10

Poor

02 Jun 2024

Anatoliy

Reserved it at the Airport around 10pm . Took Lyft to get to the property . Was told that they don’t take Expedia reservations at all , and Expedia should’ve call me to let me know . Suggested to cancel reservation and try to find something else. Had to do a cash reservation . Waiting on Expedia to contact the property and refund my money .

Business

2/10

Poor

26 May 2024

Jerry

cockroaches everywhere!

Self

2/10

Poor

19 May 2024

Wes

This place was very very unclean and had zero items for my stay. Pool was recently broken, ice machines were removed. Only one exceptionally over priced vending machine.

Partner

10/10

Exceptional

18 May 2024

David

No on site cafe, no real breakfast. No coffee, tea or kettle in room.

2/10

Poor

13 May 2024

Jeannette

Dirty and Old

Place had cockroaches, the pictures look much better than the real place. Old building, not good at all.

Self

2/10

Poor

10 May 2024

Robert

I walked into my room and it was unmade and not sanitary

6/10

Pleasant

07 May 2024

Kenneth

Its nice place to stay

2/10

Poor

29 Apr 2024

Dotch

Not clean

Leisure Family

2/10

Poor

29 Apr 2024

Juan C.

Room carpet is very dirty, old furniture, roaches in the kitchen table and restroom.

4/10

Poor

27 Apr 2024

Kendra

There are massive of roaches in the room that I had to live in at that time. And not being able to use the luggage carrier to roll my luggage from the room back to my car because someone decided to hold it hostage with the 1 they got. They need to at least have 3 available. That's sad. I won't go back to this 1.

Business Self

2/10

Poor

15 Apr 2024

Angie

First of all the stay at the hotel was non-existent because of an expired identification where is my refund it was supposed to be put back on my card

Leisure Pet

2/10

Poor

31 Mar 2024

Brianna

My room that i stayed in had bugs, when brought up to the front desk attendant I was informed that the room I stayed in, wasn’t supposed to be available due to known issue with bugs. Could not get my room refunded either. Very unsanitary and very upset.

Leisure Pet

10/10

Exceptional

02 Mar 2024

Ignacio

Good

6/10

Pleasant

15 Feb 2024

Sabrina

There’s bugs, dirty carpets and poorly cleaned floors in the rooms. The shower has mold, and there’s no light blocking curtains

2/10

Poor

31 Jan 2024

karen

I got a hotel room because my apartment has water damage an mold then I come here an they put me in a water damage room with one bed I asked for 2 or a king an now it’s saying no refund

Leisure Family_with_children

6/10

Pleasant

08 Jan 2024

Hersani

Laziness

First I booked the room with my rewards arrived to find out no vacancy but in all the attendant was being lazy had 2 rooms available. I was turned around, left to find out I could not use my rewards anywhere else so went back to hotel explained to front desk when she then said lets look at 2 rooms to see if clean. one was I took it and stayed the night. very frustrating on what I had to go through to get my preset reservation.

Friends_and_family Family

2/10

Poor

17 Dec 2023

RUBI

I did not stay. When I got there they didn’t have my room.

2/10

Poor

18 Nov 2023

Fernando

You guys need to spray over

2/10

Poor

31 Oct 2023

Christian

Conditions of hotel are extremely poor. The smell of dirty wet carpet as you walk in. The bathroom in my room had tile completely coming off the floor. Upon arrival I was told my room was no longer available and only a smoking room would be available if I wanted it. I was asked to book elsewhere, and a refund would be issued. After several minutes of back and forth, a non-smoking room was provided. Looking back, I should have left. That was clearly a sign.

Business Self

2/10

Poor

28 Sep 2023

Maliek

Door looked like someone tried to kick it in and it had roaches all over the room. I walked in and immediately left and went to another hotel.

Business_and_leisure

2/10

Poor

27 Aug 2023

Willie

Roaches

2/10

Poor

20 Aug 2023

Tinisha

The room was infested with roaches

Leisure Partner

2/10

Poor

31 Jul 2023

Danielle

Never staying at this place again.

Business_and_leisure Family_with_children

4/10

Poor

27 Jul 2023

Matthew

It wasn't clean to me. Noisy daily's they lease the rooms out like apartments. The place was run down.

Business_and_leisure Self

2/10

Poor

19 Jul 2023

Dustin

The manager at this hotel is unprofessional and rude. The evening check in person could not find my reservation took 30 minutes to check in then had to deal with the manager next day because he came beating on the door first thing in the morning. Place was run down and dirty. Paid for 2 nights one night was enough, i left and found a new hotel.

Business Self

4/10

Poor

08 Jul 2023

Francisco

The only thing pleasant was the staff. Killed 3 roaches during my week stay. No extra towels or toilet paper provided, I suggest you bring your own. The room floor was disgusting could not walk barefooted. I'm from NYC and this place gave me shelter vibes.

Leisure Partner

10/10

Exceptional

04 Jul 2023

Andrea

Great bargain, laundry, gym, pool, and jacuzzi. The kitchenette has 2 burners, hotel offers pots and pans, toaster, coffee pot, plus dishes, silverware and linens.

Leisure Partner

10/10

Exceptional

01 Jul 2023

Sandy

My visit started out rocky due to no fault of the property! Nelda went above and beyond to accommodate me and help me get checked in and settled. She was a friendly face throughout the week as well!

Leisure Family

2/10

Poor

23 Jun 2023

Maresha

I booked a stay late in the evening through Expedia after a cancelled flight due to storms and paid $40 to Uber there, but when I arrived there were multiple people waiting on the lobby and no one at the desk. We finally started calling out, and the hotel staff was sitting on the other side of a half wall watching TV the whole time. She rudely informed us their system was down so she couldn't give us a room. I told her I already paid via Expedia and she basically said too bad and went back behind the wall. I watched multiple people come to the desk while I was sitting there, and she never came out until we informed them she was just back there ignoring everyone. She was very rude to everyone, and didn't apologize or attempt to placate or help anyone. I understand the issue with the system being down, but she handled it horribly. I finally took an Uber back to the airport and slept on the floor there, but there were other clients who had booked directly through the hotel still sitting in the lobby unable to get into a room at 2am when I left. I can't speak for cleanliness or comfort since I never got a room, but the lobby did smell strongly like mildew.

Business Self

10/10

Exceptional

19 Jun 2023

Trisha R

None

2/10

Poor

24 May 2023

Marlyn

Expedia has the worst customer service I need my refund