Name: Holiday Inn Houston Intercontinental Airport
Address: 15222 John F Kennedy Blvd, Houston, 77032, US

10/10

Exceptional

18 Jul 2026

Joce

Everything was amazing and the staff is kind

Self

2/10

Poor

17 Jul 2026

Chenxu

Stayed here one night for a business trip. While using the bathroom, I pulled a tissue from the tissue box — and a cockroach came out with it. Given where it was, this wasn't a one-off sighting; it had clearly been living inside the tissue box, which means housekeeping and pest control had completely missed it.
I reported this to the manager on duty, who assured me it would be handled. I followed up afterward to check on the situation, but never received a single reply. No update, no acknowledgment — just silence.
For a hotel accommodating business travelers, this level of hygiene and lack of follow-through is unacceptable. I wouldn't stay here again, and I'd think twice before recommending it to colleagues.

Business

10/10

Exceptional

13 Jul 2026

Bettina

The room was very clean and the staff was amazing

Friends_and_family Family

2/10

Poor

12 Jul 2026

Mark

Our first room on the 2nd floor had a terribly moldy and musty odour. Front desk sent housekeeping to spray around the room. The shower pressure was useless and hot water took 15 minutes to get lukewarm, no pressure water. Changed rooms when we couldn’t tolerate the smell anymore. 2nd room still had a musty odour but more tolerable. Then we were awoken at 3am by maintenance to repair the AC that was working fine and we didn’t complain about. He insisted on entering the room while we were in bed, tinkered around and found nothing wrong and then left. We hardly slept and I would never stay there again at any price.

Partner

6/10

Pleasant

07 Jul 2026

Santiago

Pros: huge parking lot, large swimming pool, very close to the airport, low price. One thing I like is that even though it was close to the airport, I could not hear airplanes. There is a kiosk with food and ice cream. Clean lobby. Restaurant on site. Gas stations nearby. Shower had shampoo/soap/conditioner dispensers. Ample room with great TV, microwave and fridge.

Cons: Walked in my room and it had a musty smell. Carpet was dirty. Shower was very odd - one day it worked fine, then the next night there was little water pressure. One day I walked in bathroom and an earwig walked out from under the sink.

I didn’t use shuttle or eat breakfast so can’t comment on those.

If you’re not planning to spend much time in the hotel, and just want something to sleep in. It’s great. I spent most of my time in Houston city about 20–30 minutes away, and parked my car for $20.

10/10

Exceptional

04 Jul 2026

Jose

We love it my kids had a lot of fun . THE Whole place was very clean 👌

Family_with_children

6/10

Pleasant

01 Jul 2026

Shunnan

Pros: The airport shuttle service is great, 24/7, and leaves the hotel every 30 minutes.
Cons: No hot water. The staff is very helpful in relocating us to the Sonesta hotel 3 miles away.

Family

10/10

Exceptional

27 Jun 2026

Tabitha

Amazing

Self

6/10

Pleasant

21 Jun 2026

Veronica I

When we arrived and were getting off the car to ask where we could park, we literally stopped for 5 minute sand the hotel shuttle started to honk on us like crazy because we were on his way .. that is ridiculous and so un respectful to do that hat to customer arriving to the hotel
I will never stay here again

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Carlos

Realmente bueno

6/10

Pleasant

13 Jun 2026

Shawn

Room was good for an overnight stay.

Friends

6/10

Pleasant

07 Jun 2026

Abiathar

Lobby and restaurant no air conditioning

Business

10/10

Exceptional

15 May 2026

Shelley

Breakfast was great

Partner

2/10

Poor

30 Apr 2026

Daniel

No hot water for the morning shower. The airport shuttle bus did not drop me off at my correct terminal (Term) at 5am and the driver would not accommodate saying it is not the hotel policy to go there.

8/10

Excellent

05 Apr 2026

Peter

Old hotel with loose and noisy plumbing, breakfast was good

Partner

6/10

Pleasant

04 Apr 2026

Susan

Airconditioning in room poor. Food good but unable to get a beer or wine with it. Confusion about where to pick up shuttle. Ended up getting a taxi. Pool good.

Partner

4/10

Poor

23 Mar 2026

Nephus

I understand that the average temperature in Houston is very somewhat hot, but in this particular couple of days we had that winter cold Varese that hit the southern states and the heat in the hotel as far as in the lobby everywhere was not adequate enough, some of the staff was very rude overpriced menus not adequate English being spoken throughout the hotel in the staff.

Friends

6/10

Pleasant

20 Mar 2026

Catherine Vanessa

It was an affordable option and it has a surprisingly lovely pool at the back of the hotel. The staff are very helpful and attentive. I rate it 3 stars because of a few things that were inconvenient. The air conditioning was very loud and I traded a cool night for being able to get to sleep and stay asleep. My logic was flawed because the windows are insufficiently sound-proofed (if at all) and the sound of loud jets disturbed my sleep several times. I was given an accessible room (not sure why) and it was fine. However the room hadn’t been properly cleaned (there was some garbage on the floor) but the bed was clean and comfortable. The one small light in the bathroom was very dim and it was difficult to see clearly to do makeup. There was nowhere to plug in the hair dryer that stretched to any mirror and the TV had not been tuned to the channels indicated on the manual guide. The room itself was drab and not somewhere you’d want to spend any time but it served its purpose. I had a burger and fries in the in-house restaurant which was on a par with fast food and the bar was closed all evening - not sure why. In the morning the shuttle driver wouldn’t drop me off at the car rental center. I didn’t object because I understand that every hotel has different policies but the Courtyard shuttle has saved me time and hassle by dropping off at the car rental center rather than driving past it and dropping off at a terminal. Would I stay again? Yes but only to save money.

Self

8/10

Excellent

19 Mar 2026

Darla

Airport shuttle was convenient

Leisure Family

10/10

Exceptional

16 Mar 2026

tonya

Everything was no more than 10 minutes away . My experience at this particular hotels was a 10/10 from front desk to housekeeping I highly recommend this hotel and when and if im ever in the city of Houston This Will Be My Go To .

Family_with_children

4/10

Poor

12 Mar 2026

Ivan

We got delayed and our flight didn’t got their on till midnight went we trying to get the shuttle bus never came we catch a Uber to the hotel to our surprised their didn’t not have a room for us their we’re sold out for the night.

Family_with_children

10/10

Exceptional

02 Mar 2026

Shoshana

Clean and good size with competent staff. A great stay. Thank you

8/10

Excellent

02 Mar 2026

Rebecca

Shuttle was easy to find and rooms were comfortable

Partner

2/10

Poor

01 Mar 2026

Patricia

I originally booked a room with 2 double beds. At check-in I was asked if I needed the handicapped room that was booked. I did not, so she put me in another room with a king & pullout. Not exactly comparable & she did not tell me that was what I was charging to. If I had known, I would not have allowed her to change my room. I wanted my original room after seeing what I was put in & was told there were no rooms left. The room came with no bedding for the pullout. After getting sheets from the front desk, she told me she would bring a pillow up to my room. She never did. There was no blanket & no
Pillow for the pullout that I didn’t even want. The AC rattled all night, making it very difficult to sleep. Then I went downstairs in the morning to get some ‘complimentary coffee’ that the website said the hotel provided. The front desk person had no idea what I was talking about. I was definitely robbed for the price I paid for this dump. Very disappointing & disgusting. For a 400 room hotel, only 1 elevator worked, making the wait time very long. I should have known when I went to check in when two women were complaining about not having any water & how the toilets were full because they couldn’t flush because there was no water. Again disgusting. I am so sorry I had to stay there.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

David

Rugs guestionable

10/10

Exceptional

16 Feb 2026

Cheryl

Excellent! from the shuttle driver that picked us up at the airport, to the ladies at reception, to the wonderful beds, to the shuttle service back to the airport. Very timely, very friendly, very accommodating. We will definitely stay here next time.

6/10

Pleasant

12 Feb 2026

john

Staff fabulous. Food great. Strong smell of deodorizer in the hotel. Breakfast cold

10/10

Exceptional

12 Feb 2026

Peter

Clean room and clean hotel

Self

10/10

Exceptional

12 Feb 2026

KARL

clean room, friendly staff, excellent breakfast

Leisure

10/10

Exceptional

11 Feb 2026

rick

Ok

Leisure Pet

8/10

Excellent

07 Feb 2026

SOPHIA

Staff was courteous and room was clean

10/10

Exceptional

04 Feb 2026

Kathleen

The rooms need refresh. I think they're in the process already.

Leisure Family

8/10

Excellent

02 Feb 2026

Larry

Room Good. Staff O>K>

Leisure Partner

10/10

Exceptional

01 Feb 2026

Sarah

The staff was incredible, very helpful, and accommodating.

Leisure Partner

8/10

Excellent

30 Jan 2026

Marcy

Staff very efficient and nice

Leisure Family

8/10

Excellent

19 Jan 2026

Richard

There were issues. Shades very difficult to open and close. Fire alarm sounded 3 time (false alarm) in 30 minutes.

Leisure

6/10

Pleasant

12 Jan 2026

Brenna

Room wasn’t cleaned well .

10/10

Exceptional

09 Jan 2026

eric

Bed was comfy. Room was large and quiet.

Leisure Self

10/10

Exceptional

07 Jan 2026

DeAngelo

Nice

10/10

Exceptional

03 Jan 2026

Abe

Yrs

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Joseph

It was one night only. Breakfast was good. Something about the room didn't feel clean. Unlike the common spaces which were good. Poorly lit, slimy surfaces.

Business Self

8/10

Excellent

28 Dec 2025

Diane Weisz

We waited over 30 minutes for the shuttle from the airport to the hotel and took an uber instead. We learned at the desk that the shuttle operates every hour instead of every half hour as advertised.

Leisure Family

10/10

Exceptional

26 Dec 2025

Craig

Yes

Leisure Partner

8/10

Excellent

25 Dec 2025

Kathryne

The room was clean. The lady behind the desk was very friendly. The shuttle driver was friendly. The room rate was affordable

Leisure Partner

2/10

Poor

23 Dec 2025

ShaTasha

I had numerous issues with my stay and very disappointed. 1) I selected a handicap room and the front desk mysteriously changed my room due to keyless entry issue. FYI I am disabled! I wasn’t offered or given another handicap room. 2) next room tub wouldn’t drain (maintenance called) wasn’t repair just stopper removed. 3) Housekeeping left door latch open with me in bed and someone walked in on me while I was asleep (Unsafe) 4) room iron burned my pants and the mgmt refused to comp me for the pants. This was a horrible four day stay. The onsite staff was friendly as they could only follow the mgmt directions. Marcus helped me moved room which was one positive experience ;he was so kind. I do not recommend to book here if you are staying more than one night.

Self

8/10

Excellent

23 Dec 2025

Billy

Bathtub was nasty and dripped all day all night room ;531

Business Self

10/10

Exceptional

22 Dec 2025

Chokri

Good location

Business Partner

8/10

Excellent

22 Dec 2025

Tapan

Everybody was very good to us

Leisure Partner

2/10

Poor

20 Dec 2025

Carolynn

Personalble front desk personnel. Check in was simple and so was checking out. No issues

10/10

Exceptional

20 Dec 2025

Carla

Everything was excellent!

Leisure Self

10/10

Exceptional

19 Dec 2025

Olga

Yes, the breakfast menu was fresh, offering gut options. The carpets in the hallways, they smell, and the hotel could use an update, nevertheless, we like it very much

Leisure Family

10/10

Exceptional

13 Dec 2025

Joanne

Staff were great!

Leisure Friends

10/10

Exceptional

12 Dec 2025

Maria

The first room we were put in the the top wouldn't work and did not have warm water however I give them credit they moved us to another room immediately which we were very happy with.

Leisure Partner

8/10

Excellent

10 Dec 2025

josie

Room is clean with lots of spaces. Bed is comfortable. Friendly staff, good breakfast.

8/10

Excellent

10 Dec 2025

L

Shuttle was easy staff was very nice

Leisure Family

10/10

Exceptional

07 Dec 2025

Meltem

The room was spacious and nice, the breakfast very good for American standards. The staff is friendly and we had a good experience overall. The cook who makes the omelet keeps using his mobile phone with the gloves with which he also touches the food directly and keeps money (his tips) on the table - this is not hygienic at all so please give this feedback to all your staff working with food.

Leisure Family

10/10

Exceptional

05 Dec 2025

Scott

Yes

Leisure Partner

8/10

Excellent

04 Dec 2025

Debbra

Courteous staff, clean room, easy check in and out. However, the bathroom had no ceiling light and it was dark, plus the adjustable shower head had been installed incorrectly to the wall pipe and it could only be aimed sideways while showering below it, making it hard to shower.
Good experience in restaurant.

Leisure Self

6/10

Pleasant

03 Dec 2025

Daniel

Reception staff didn’t honor my request for a higher floor room, which I had communicated prior to my arrival. Also no mention of any VIP gold member benefits.

Self

8/10

Excellent

02 Dec 2025

john

nice room , close to highway,

Leisure Family

6/10

Pleasant

02 Dec 2025

Albanie

Shuttle access and easy of public transportation.

8/10

Excellent

30 Nov 2025

Ricardo

No está nada bonitas las habitaciones, y se ve viejo el hotel, pero cumple con lo necesario. Debería tener un costo más bajo

Leisure Partner

10/10

Exceptional

26 Nov 2025

Cesar

Friendly and quick check-in
Comfortable bed and looks like it was renovated

10/10

Exceptional

25 Nov 2025

Daniel

The hotel is good Holiday Inn style and the young staff were professional and kind.

Business_and_leisure Partner

10/10

Exceptional

25 Nov 2025

Ruggy O

Very nice staff.

Leisure Family

6/10

Pleasant

25 Nov 2025

Andrew

First night was next to a loud elevator. Staff was fast the next morning to get me a new room.

Business

10/10

Exceptional

23 Nov 2025

Murray

Room was so nice, my kids had a flight on Saturday evening and ours was Sunday and the room was big enough with a sitting place for them until they went to the airport so we got to spend another few hours with our kids! The room was very clean, and the shuttle the next day was awesome!

Leisure Partner

4/10

Poor

21 Nov 2025

Priscilla

I started getting congested the second night. Woke up the third night in the middle of the night and had a terrible headache and my room felt very moist. I knew there was something in the room that had to be causing some sort of allergic reaction. I checked around the a/c and it was all moldy. I told the front desk. I couldn't stay another night. They said they would credit the last night and they didnt. They didnt offer to move my room or anything. Clean these rooms! The bathrooms by the training rooms smell like a terrarium and moisture.

Business

2/10

Poor

19 Nov 2025

David

Had no hot water, when asked for any comps or credits I was told because I booked with a 3rd party like Hotels .com they could not do anything.

10/10

Exceptional

18 Nov 2025

David

Exactly as advertised- clean, easy check-in and restaurant and bar

Leisure Family_with_children

6/10

Pleasant

17 Nov 2025

Irene

Clean, but unremarkable Staff was great. Don't count on the Shuttle from the airport. It only picks up in certain areas. We finally took an Uber to get there. The bus to the airport in the morning was great. We didn't get breakfast, as it is $17.50! Bar was open when we arrived, but drinks were pricey.

Leisure Partner

10/10

Exceptional

17 Nov 2025

roberto

10/10

Leisure Self

8/10

Excellent

16 Nov 2025

Aline

The staff at the breakfast buffet were very attentive and nice. However, the food was consistently cold. It was good tasting but cold. The room was very nice and clean.

10/10

Exceptional

14 Nov 2025

Michele

Everything in the room was in good shape. Very happy to have an attached restaurant so we could enjoy a cocktail and a snack without getting into a car…especially after a long day of travel

Leisure Partner

2/10

Poor

13 Nov 2025

David

No hot water and hotel would not comp anything since this was booked through Hotels.com.

10/10

Exceptional

12 Nov 2025

Michele

It would have been nice if the hotel website gave instruction on jow to utilize the shuttle, ie: call property first.

Self

10/10

Exceptional

12 Nov 2025

Solomon Kwesi

Courteous staff.

6/10

Pleasant

12 Nov 2025

Seth

Staff at the hotel was helpful.
- Good to mail out a couple letters for me.
- Night restaurant was great meeting a couple late orders on arrival for dinner.
- The breakfast scrambled eggs tasted like some kind of meat contamination, I left them. Fruit was good, omelette my wife had was good for her, coffee was not great black, pancakes were ok.
- However, picking up arrivals at the airport terminal C with hotel van was neglected entirely. A call to the hotel indicated they were going to A & B. Googling B indicates it's closed entirely and every other hotel is picking up everyone at C. Signage at the hotel clearly indicates that they pick up from A & C near the front desk. The only way to get to late check in was using Lyft (parking at pink signs at the parking garage next to hotel vans from everywhere else.) Then the same Lyft order going back for flight in the morning was made to make it fast as needed.
- rested well, ate, paid for delivery and pickup to airport

Leisure Partner

10/10

Exceptional

09 Nov 2025

Tanaka

Check in staff was amazing

Business Self

8/10

Excellent

09 Nov 2025

Patricia

Was clean and comfortable. Was great for our needs.

Leisure Partner

4/10

Poor

08 Nov 2025

Alejandro

Waited 30 minutes for a shuttle that never came at 630 pm. Called front desk only to be told shuttle drivers are on mandatory break and would be another hour before they would start running again. They need to update both their website and their recording to state this so clients aren't just waiting around. Their automated message states specifically they run shuttles every 30 minutes so call to make sure they will actually pick you up.

10/10

Exceptional

08 Nov 2025

Jose

Ok

Business_and_leisure Self

10/10

Exceptional

07 Nov 2025

Enrique

Love it, very good customer service, the rooms are big and comfortable, always clean.

10/10

Exceptional

06 Nov 2025

Concepcion

Everything was on point. The bed was so comfy. Breakfast was not so great but the rest was in good standing.

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

LaBreeska

I was assigned room 330 and it was perfect. Close to the elevator. No noise issues. Clean. Spacious. Microwave, refrigerator, iron and iron board, digital alarm clock, bedside charging ports & electrical outlets, coffee, tea, robe hooks in the bathroom, hair dryer, quality bath and shower products, (Dove brand) the towels were cheap but the bed and pillows were comfortable. I wouldn’t want to stay anywhere else now that I’ve stayed here. It was perfect.

10/10

Exceptional

03 Nov 2025

Kacie

Nice. No issues for a quick airport stay.

10/10

Exceptional

01 Nov 2025

Radonna

Friendly staff, nice restaurant.

6/10

Pleasant

30 Oct 2025

Tami

The room was fine. The issue was with the hotel shuttle the pick up from the airport to the hotel with no issues.
upon check in. I was told the shuttle runs every half hour on the hour and on the half hour. And just to be in the lobby five minutes before departure Well I showed up at 3:25 AM. I was told the shuttle left at 3:15 . Then when she came back at 3:40 AM, she said well I’m not leaving again until four, while there were three of us waiting. I told her I would need to call an Uber because I was already behind schedule which I did. Five minutes later when more people showed up she said did you already called the Uber and I said yes of course I need to leave now and she said oh well I think I’ll leave early. So I said basically you just leave when people show up and you don’t follow the schedule? And then she was rude and said well I didn’t tell you how the schedule ran.

Business

4/10

Poor

28 Oct 2025

Rebecca

Shuttle never came and I had to take a cab. Phone message says “starting in January we will only pick up from terminal A”. Well it’s not January yet and I wasted a lot of time waiting. I suggest you align your phone and internet messages so they each give the same info. I am VERY unhappy about this extra aggravation. And expense.

Leisure Self

4/10

Poor

27 Oct 2025

Alfredo Alejandro

staff very kind and friendly. the hotel is dark, old and poorly maintained. it is NOT a Intercontinental... looks more like an old Holiday Inn Express.

Leisure Family

8/10

Excellent

27 Oct 2025

Joanna Y

It’s an older building so I’ll give them grace. I asked for my room to be cleaned and they made the bed with the same sheets. I guess that was a theme. I asked for a new burger because they took so long to get me ketchup the burger was cold. They sent back the same burger still cold. Front desk staff was all exceptional.

Business Self

6/10

Pleasant

27 Oct 2025

Grace

Website and signage at hotel says the airport shuttle runs 24/7, which is why I chose this hotel specifically. When I called to request the shuttle at the airport, I was told that the shuttle does not run after 7pm on Sundays, so I had to Uber to the hotel. I could not cancel as I had already made my reservation, so I had to pay almost $40 out of pocket for a benefit that was falsely advertised to get my business.

Business Self

10/10

Exceptional

26 Oct 2025

Deneca lashawn

The staff was very friendly and quick to assist with any concerns. Rooms were nicer then expected. The bed was very comfortable and I look forward to staying again.

Leisure Partner

8/10

Excellent

26 Oct 2025

Gabriel

Alisa was absolutely fantastic, I had to change room and she made that process as easy and painless as possible, overall I really enjoyed my stay here and would definitely stay here again when I come back to Houston

Leisure Self

8/10

Excellent

26 Oct 2025

Mark

Hard to give a lot of detail, arrived late at night and left early in the morning. Room was huge and bed comfortable not a lot more to say. Through Expedia we paid extra for parking but it seems to be free at the hotel, not the hotels fault. Excellent for the airport

Leisure Family

8/10

Excellent

24 Oct 2025

Maria

Staff was friendly and very apologetic when my original room key did not work.

Leisure Self

10/10

Exceptional

20 Oct 2025

Jennifer

Clean staff and very friendly.

8/10

Excellent

12 Oct 2025

Ronald

Stayed one night. Close to airport with many restaurants and convenience stores. Clean, quiet and very easy check in and out. Needed extra blanket for the room and housekeeping took care of it immediately. If in IAH AIRPORT area again will stay at this hotel.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Deborah

Ready thing was great. Shuttle came on time and driver was polite.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2025

Karla

clean