Name: Comfort Suites Houston IAH/Beltway 8
Address: 1350 N. Sam Houston Parkway Ea, Houston, 77032, US

4/10

Poor

09 Jul 2026

Sylvia

Stayed here and had a few issues. The front desk advised that there was new management so no breakfast was offered/available (although online says breakfast included). The first room we got in the ac was broke. 83 degrees when walked in and it was set on 70. They moved us to another room where ac worked. However, 3 roaches in bathroom. There was used soap in the bathroom as well so room had been half cleaned.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Edgar

I booked this hotel due to its stated Pet-Friendly status within Expedia, their own website, and google search. After driving for 3 hours and arriving at property, I was informed by the front desk that this was not a pet friendly hotel. I was told that as of a few months ago, this property was under new management and that new owner does not accept pets. This was not stated within Expedia, within their hotel website, and calling the property to confirm Pet-Friendly status was of no help as no one was picking up the phone after several call attempts. I was disappointed as I was left to find new accommodations in the middle of the night. In addition, when arriving they had signage stating breakfast was not being provided even though it was a listed amenity. This is likely not something that will be provided in future stays but will not be updated by their new owners as they lack the effort to update their sites. I do not recommend this place, even as a cost-effective option. Google Reviews shows reports of bed-bugs and terrible breakfast service. Corporate should review franchisee to ensure they are upholding their brand.

Pet

4/10

Poor

09 Jun 2026

William

No soap in the bathroom. Maid service tried to be helpful but didn’t speak English and did not have any soap. The front desk didn’t understand what the word soap meant, and still didn’t have any. At check in one of the guest at the front desk was arguing with a prostitute about whether she was going to come to his room or not. The air conditioner in the room was leaking water and the carpet was soaked.

Family

4/10

Poor

03 Jun 2026

Kathy

I was really disappointed once I got to this hotel. The website and Expedia stated there was a morning breakfast. The hotel is going under renovations and new management therefore, no breakfast is being served. The pool was closed. There was no iron in my hotel room. The hotel reeked of marijuana. Definitely a waste of money and I would not recommend at all.

Self

2/10

Poor

31 May 2026

Ashley

I’m unsure of what amenities they had because there was no Breakfast in the morning as advertised. The area for water bottles etc was empty. Most of the ice machines were out of order. The water in tub was brown initially when trying to shower. The a/c didn’t work. It worked for 10 minutes then some kind of way went to 90 degrees on its own. I wouldn’t recommend. The staff was okay but those issues are out of their control…

Friends

10/10

Exceptional

26 May 2026

Arnab

Good

10/10

Exceptional

14 May 2026

Lewis

Clean rooms

6/10

Pleasant

23 Apr 2026

Kartik

Gym was not in function
No bfast due to new management
While air-conditioning worked well room was very humid.

Family_with_children

8/10

Excellent

20 Apr 2026

Cynthia

Everything was very good. The towels could have been a little softer. Other than that, it was a good stay.

Partner

2/10

Poor

17 Apr 2026

Vialesha

Called before checking in and the hotel had no hot water

Partner

2/10

Poor

13 Apr 2026

Marlon

I woke up at 2 am with bedbug bites all over my upper body .

Family

4/10

Poor

09 Apr 2026

Cami

When we arrived the window was open and it was extremely hot. There were bugs and roaches in three separate areas. The faucet head for the shower was damaged and practically flooded the bathroom. Location was not a great area either. I would never stay here again.

Partner

2/10

Poor

31 Mar 2026

James

The property is in terrible condition.
Holes in the walls, curtains torn and off the rod, wood trim on walls damaged, bathroom not clean, carpet stained and filthy, and I could go on. I have photos if you would like. We will never stay at Comfort Suites, ever!

2/10

Poor

20 Mar 2026

HIROKO

I stayed at three hotels in the US this time, and they were both terrible. There were blood-like stains on the sheets and blankets, on both beds. When I asked to change rooms, they refused, and in the end, they just gave me sheets and blanket covers. The woman at the reception was on the phone the whole time, laughing, and didn't even listen to what I had to say. She was the worst woman. I've stayed at Comfort Hotels in Japan, Canada, and Orlando before, but this was the worst and I was furious.

Partner

2/10

Poor

20 Mar 2026

Gisele

Although the rooms appeared clean initially, they were not. The restroom was very dirty, and I noticed multiple small cockroaches, which was very concerning.

Family_with_children

2/10

Poor

16 Mar 2026

Angela

Hotel rooms were in really bad conditions, dirty, moldy, the air was very stuffy. Even window was broken, and no warm water. Do not recommend you you booking in this hotel. The room I got still had stuff from previous guest.

Family_with_children

4/10

Poor

16 Mar 2026

Virginia

Too poor the attention

Family

6/10

Pleasant

16 Mar 2026

Javier

Very bad experience. The first-floor restrooms were out of service and the gym was not working. The room had several issues: noisy air conditioning, torn curtains, and dark/brown water came out of the shower at first.

During my entire stay (Wednesday to Sunday), the room was never cleaned—only towels were provided. The place smells musty, and the area is very noisy; we even heard gunshots on two nights.

Friends_and_family Friends

2/10

Poor

09 Mar 2026

Virgie

I chose this hotel because of the closeness to the airport and all of the amenities they offered. However, this place was terrible and absolutely everything was out of order. Pool- out of order, Womens restroom-out of order, juice machine during breakfast-out of order, airport shuttle- out of order, fitness center- out of order. Rooms have roaches and beds have bugs. I will NEVER stay here ever again!!!!! I stayed here for 7 days and everything I mentioned was out of order the entire time.

Family

2/10

Poor

08 Mar 2026

Yomara

Not how I expected

Friends_and_family Family

4/10

Poor

08 Mar 2026

Octavia

There was a bad smell in the hallway and lobby.

2/10

Poor

04 Mar 2026

Nicole

I ultimately decided to cancel my reservation shortly after arrival. The lobby was dimly lit and had a noticeable musky odor, which was quite off-putting. Additionally, the public restrooms were not well-maintained. After hearing from another traveler that their room was in poor condition, I felt it was best to find alternative accommodations.

Family_with_children

4/10

Poor

02 Mar 2026

Maron

Found hair in the shower, bugs crawling around, I didn’t think the sheets were clean either.

8/10

Excellent

02 Mar 2026

Luis

Good

Business Family

2/10

Poor

02 Mar 2026

Kenneth

Rooms were damaged and filthy.

Self

6/10

Pleasant

02 Mar 2026

robin

The tv wasnt working in our room and the air conditioner was leaking alot of water all over the gloor by the bed.

2/10

Poor

01 Mar 2026

Svetlana

At first we got a room without sheets, and all for stay. Then we got a room where 20 cats lived before us- smell was awful! Plus cockroaches, TV wasn’t working, microwave can’t be used due to the danger. We couldn’t have breakfast because there was a homeless person having breakfast!!! Terrible nightmare!!!

Family_with_children

6/10

Pleasant

23 Feb 2026

Luis

That wasnt too bad, affordable for quick stay in the Cowboys area of Texas.

Family

6/10

Pleasant

20 Feb 2026

Luis

That is okay. Not that bad for discount prices.

Self

6/10

Pleasant

01 Feb 2026

robin

The pillows were really flat and small. The bathroom door knob was hanging by a screw so you could noy lock it. The shelf that held the towels was also hanging by a screw. Thevtowels were on the floor when we got in the room. The mini fridge kept doing a nocking noise every hour on the hour. And it was a loud knocking that would wake you up. Luckily we only stayed 2 nights . I couldn't do it longer.

Friends_and_family Family

4/10

Poor

25 Jan 2026

Bridget

I'll start with the positives...we were able to get a last minute reservation at a cheap price when our travel plans left us marooned in Houston overnight. This hotel is very dated, there was chipped paint on the walls and even graffiti in the room. When we went down for the free breakfast at 6:20 (it was supposed to start at 6 AM), there was only cold coffee from the day before, no hot water for tea, and not much in the way of a food selection. I would not recommend staying here unless you were in a pinch.

Family

2/10

Poor

13 Jan 2026

Karema

They had roaches really bad I’ll never stay there again

2/10

Poor

29 Dec 2025

Sandra

The room stunk like closed in mildew, the light was so low that part of the room was dark, lime on the floof, cracked up walls, red stains in the bathtub and something was wrong with the bathroom door handle. I didn't stay nor take any luggage in the room.

10/10

Exceptional

24 Dec 2025

Andrew

Yes

Business

10/10

Exceptional

21 Dec 2025

Brandy

I left before breakfast, but was asked if i wanted a piece of fruit, for the road.

Business_and_leisure Self

2/10

Poor

04 Dec 2025

Gage

The entire hotel is poorly maintained. 4 other people were staying at this hotel and I see why. I should’ve looked more extensively at the reviews but here is what I experienced. Room was dirty and stinky as can be. Stains absolutely everywhere you can imagine. Dirty towels, dirty bed set, dirty floor, dirty walls, dirty counters, heater didn’t work, WiFi didn’t work, curtains don’t fully close so streetlights beam your face. Staff was unfriendly. DO NOT STAY HERE

2/10

Poor

26 Nov 2025

Byron

Room was dingy and roach infested. Just felt really dirty. Sheets and towels had old stains all over them.

Business

2/10

Poor

29 Oct 2025

Tenecia

This hotel is absolutely DISGUSTING!!!!!! DO NOT I REPEAT DO NOT WASTE YOUR MONEY!! This hotel is infested with roaches & bed bugs!! The carpet was full of stains !!!! STAY AWAY FROM THIS DUMP!!!! This place should not be in business!!

Business

8/10

Excellent

27 Oct 2025

Latonius

While the room itself could have been cleaner, there was one Staff Member who went above and beyond. Her name is Kim. She helped my elderly mother when I was not on site. It makes me happy there a still kind people on the world.
Now if they could just clean the remote controls….(it was sticky and grimy). Luckily, I had a can of Lysol.

Business_and_leisure Family

8/10

Excellent

25 Oct 2025

Ashleigh

Everything was great. Id definitely book again. Ny only issue was that the pool and hot tub were drained during my stay and that was a big part of me booking there.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Terry

Everything was great but the tv I mean the tv was fine just think they need to be upgraded to a bigger tv otherwise everything was great..

Self

2/10

Poor

06 Oct 2025

LaTricia

The air conditioner barely worked. Walking into the hotel the doors were broken. The lobby looked creepy, it was very dark in the lobby. Can't use the pool.
The carpet is hindding holes in the floor.
The room housekeeping never came to the, there were roaches . So disappointed in this hotel.

Leisure Partner

2/10

Poor

30 Sep 2025

JUAN MIGUEL

The smell of wet carpet was very penetrater in those rooms... we stay at room #127 and we kill 7 cockroaches and took some in a napkin to the front desk. The extra sofa bed was in terrible conditions. And some administracion lady was kind of rude the next morning, because she didn't understand why I was in a diferent room. Horrible experience!!!

2/10

Poor

25 Sep 2025

Nicole

Elevator was broken and room was on third floor. Had a period of time where power was out. Juice machine broken. Pool hasn’t been open and working in months judging by the green layered muck on the bottom.

Business

2/10

Poor

18 Sep 2025

Ann Marie

Stay away from this property. Elevator non-working, smellbon stairwell and hallway. Room had bug crawling on wall. Ice machine not working. Got stuck paying because I paid on Expedia

Leisure Family

4/10

Poor

18 Sep 2025

Frank

The room was not properly clean, the bathroom had several broken fixtures, the smoke detectors were damaged, there were cigarettes in the stairways, and the elevator was out of service. This hotel was a complete disaster. Thankfully, I only had to stay one night.

Business Self

10/10

Exceptional

10 Sep 2025

Srihari

Great

2/10

Poor

07 Sep 2025

Betsy

Staff was in pajamas and sleeping at the desk, the room had a potent smell to it and lights did not work. On top of that there was stains on the beds and black spots on the pillow that had an even worse smell then the room itself, the toilet did not work and had to plush it 4-5 times in order for it to go down. Definitely do not recommend this place

Business Family_with_children

4/10

Poor

06 Sep 2025

Godswill

At my arrival point I saw a car outside the hotel with no 4 tires someone vandalized some customers car nah it’s not safe there

2/10

Poor

03 Sep 2025

Becky

No phone no food no hair dryer. People fighting loudly in adjacent room

Business Family

2/10

Poor

02 Sep 2025

Gustavo

I had bugs in the room roaches under my pillow

Leisure Partner

4/10

Poor

29 Aug 2025

Josue

I bathtub was dirty and and a dead cockroach under my pillow

Business Friends

2/10

Poor

21 Aug 2025

Chad

The staff was nice, the room was crawling with roaches. Absolutely disgusting. Contacted Expedia for a refund due to the fact that I actually left the hotel and was told to provide photos of the roaches. To be quite honest, I left the hotel immediately the following day and did not return to try and photograph roaches to validate my complaint. Do not go here.

Business Self

2/10

Poor

19 Aug 2025

Amari

Upon arrival there was no one at the front desk to check me in to my reservation. Another customer and myself waited for 20min for an employee to check us in. 30min later a woman comes walking around the corner. It was very unprofessional to say the least. I will never be back.

2/10

Poor

14 Aug 2025

Natacia

Horrible experience

It was terrible it smelled the bed was stained, and there was roaches. I could not get a picture of the roaches running away, but they were there.

4/10

Poor

31 Jul 2025

Terrence

There was no shuttle service and the phone prompt said that there was. Pool wasn't clean. Had a couple of baby roaches in the bathroom

10/10

Exceptional

28 Jul 2025

Juan

Excellent

Business_and_leisure Family

2/10

Poor

26 Jul 2025

Amir

Nothing

Business Self

4/10

Poor

22 Jul 2025

Verified traveler

Never Again

This was literally THE WORST Comfort Inn I have every stayed at. The room smelled bad the beds were uncomfortable and the room had a very unclean feel to it. The staff were checked out everytime i came to the desk. Sleeping at her desk. The morning girl was more interested on what was on her phone than helping us. Houston you have to do better. This hotel is on my never stay again list.

Business

4/10

Poor

20 Jul 2025

Sharon

The bed was the best thing in the room. The bathroom was the deal breaker for me. The tub was very rusted around the fixtures and the floor not swept. The carpet not vacuumed. Lot of places on the walls need painting, and in the ceiling covers were missing off of the sprinklers or something. There was no battery cover for the tv remote. We got to the hotel in between 8:30pm - 9:00pm, and we left at around 5:15am. The outside of the hotel needed some attention also. The pool was not in use either. I will not return, not recommend, I was so dissatisfied.😣

2/10

Poor

12 Jul 2025

RONDALL

Hotel is not maintained

Business Self

10/10

Exceptional

10 Jul 2025

Greta

missed a flight. I Had to get a hotel asap. It had the best price and best rate. The pool water was cloudy but it didn't matter to me, because I didn't use it. The continental breakfast was normal. I like waffles and coffee so it was good.

Leisure Family

8/10

Excellent

27 Jun 2025

Roman

Close to the airport but needs works

Got delayed in Houston overnight so had to pick a close hotel. Staff were super nice but the first 2 rooms had mold or broken AC controller. Second 2 rooms much better but toilet seat was broken and bathroom screws were loose. Snack area had enough to hold us over. Breakfast ended at 9 and checkout at 12 which was nice considering our flight wasn’t until 3.

Friends_and_family Family

2/10

Poor

18 Jun 2025

Kary

How incomplete and dirty

2/10

Poor

18 Jun 2025

christopher

Didn’t get to stay there was not anyone at the front desk to check me in

Leisure Family

2/10

Poor

16 Jun 2025

Samantha

I ended up at this hotel because my flight got cancelled and I needed something last minute and close by. When I got to the hotel, it looked a little sketchy. Upon entering it smelled stale and had no AC in the lobby. My room had a nasty smell, everything was dusty, there were tiny little roaches in the bathroom, and BLOOD on my bedding. When I went downstairs to complain, there was a note on the front desk saying that they had to leave for an emergency and wouldn't be back till 7 am. The lobby was full of people that were in my same situation, booked the hotel online, and then couldn't check in because there was no staff! If I could have found a hotel close by with vacancy I would have gone to another one. But sadly this is where I ended up. Needless to say, I definitely won't be back and will be pursuing a refund.

Leisure

4/10

Poor

05 May 2025

Scarleth

It was ok. Smelled like weed and property has been run down a lot since I first started coming here. Walls, floors and restrooms are so worn down.

Leisure Family

4/10

Poor

20 Mar 2025

Grace

.

Business_and_leisure Self

2/10

Poor

12 Mar 2025

Stephen

Nothing

4/10

Poor

10 Mar 2025

Melvin

While linens were clean, the floors in rooms, hallways, elevators were not. The free breakfast did not look appetizing and was very sparse. The \"hot\" water and coffee were luke warm at best. Many repairs were needed around the entire hotel from the entrance way where you had to pull open the sliding doors and there were no luggage carts.

Partner

4/10

Poor

03 Mar 2025

Miriam

Lack of good administration

6/10

Pleasant

23 Feb 2025

Trisha

Woke up to coach roach's in the bathroom.
Not good

Leisure Partner

2/10

Poor

19 Feb 2025

Timothy

roaches everywhere, every layer of bedding was dirty with yellow stains everywhere. When I requested for extra pillows( only 3 on a king bed) they staff said they didn’t have any extra pillows. There wasn’t housekeeping staff so
I had to pick up clean sheets at the front desk. there was mold in the bathroom and the ceiling was coming apart. I wouldn’t recommend this place to my worst enemy

Business Family

2/10

Poor

13 Feb 2025

Derrick

Never would I stay here again

Business_and_leisure Family

4/10

Poor

12 Feb 2025

David

We arrived tired and late after a long day of travel. The first room they tried to put us in stunk of mildew and had dirty sheets. The second room had a live roach in the tub. We stayed in the third room because it was actually clean and we were too tired to get another ride share. The water is full of rust visible in the toilet water and sink water. If we had our car with us we would’ve never stayed here.

2/10

Poor

09 Feb 2025

Kiasmin

A

6/10

Pleasant

01 Feb 2025

Verified traveler

Needs improvement

The room looked clean. The bed was comfy. It was quiet. Breakfast was decent. The room smelled musty and in need of repair and upkeep.The carpet was stained, chipped on the walls, furniture and bathroom door. A roach showed up.

Self

2/10

Poor

28 Jan 2025

Josselyn

Never stay here.

The place is disgusting, we stayed there because they cancelled the flight at the last minute, we paid in cash through the app. When we arrived they couldn't find the reservation. The employee said \"you had to arrive before 2 in the morning.\" The guy didn't know what to do, he had to call someone to look up the information. 55 minutes. later they gave us the key to a room, the room had no heating. The hotel is literally falling down. Nothing works. Doors don't open, everything smells rotten, nothing is clean.

Business

8/10

Excellent

22 Jan 2025

Dinora

Nome

Business Partner

2/10

Poor

13 Jan 2025

Whitaker

Mold, bugs, holes in ceiling and water damage. Rusty bathtub, dirty rooms

Leisure Self

2/10

Poor

09 Jan 2025

Madison

ROACHES! Lady on staff for the night told me to stop crying when I brought up the issue.

Leisure Self

2/10

Poor

31 Dec 2024

felix

The room stinks of humidity and the air temperature cannot be controlled and is very hot.

Business_and_leisure Family_with_children

6/10

Pleasant

30 Dec 2024

April

Breakfast was very limited and not good at all. Also a roach crawled out of the microwave when I opened it. Plus the AC in our room didn't work.

Family

2/10

Poor

30 Dec 2024

lizbeth

I didn’t like that they had an attitude when I asked for towels and refused to give me some, and they also had roaches in the room. I called the 1.800 number they said someone from the hotel was going to contact me in regards to the complaint and till now no one has called me.

Leisure Family

2/10

Poor

22 Dec 2024

Luis

The rooms looked like a mess, with broken door handles and cracked sink. The walls were scratched up too. Was moved to a secondary room in which the closet door was falling.

Business

6/10

Pleasant

01 Dec 2024

Amanda

The pool was disgusting.... & The breakfast wasn't that great. But the bed was very comfortable & the room was nice & roomy

2/10

Poor

28 Nov 2024

TOM

cancelled stay before arrival after calling and notified needing a late check in. Then room that smelled like something died in it. The smell hit you in the face when you walked in. The shower had stains. The tp was not on a holder and the sheets where dirty.

Leisure Family

2/10

Poor

19 Nov 2024

Cedric

Dirty rooms with pests. Staff is lazy and rude! There was also a room with multiple men going in and out all night.

Leisure Family

4/10

Poor

18 Nov 2024

Rick

Lobby was beautiful but the room had roaches. Furniture was beaten up. Beds were clean.

Business Self

4/10

Poor

16 Nov 2024

Sarah

I don’t normally right reviews but for safety of others here’s what we found. Pulled up to the hotel and there was just a hand full of potholes that could wreak a car they were so deep. Went into the building and it seemed normal and decent enough and then we got up to our room… and disaster. The room was spacious but the door security lock was broken off, the shower was leaking, the toilet moved if sat on, the closet door didn’t have a knob to open it, and we found a card on the floor that looked like it was used to attempt to break into rooms. We moved the couch in front of the door in fear of safety.

Leisure Partner

2/10

Poor

10 Nov 2024

Verified traveler

So gross. Don’t stay here.

The most disgusting hotel I have ever stayed in. I did not sleep because the beds were too gross and there were roaches crawling around on the bathroom walls. Hallways smelled like cigarettes and walls are too thin.

10/10

Exceptional

01 Nov 2024

Darius

Wash your sheets clean the rooms better at this location…

Business Family_with_children

2/10

Poor

26 Oct 2024

McArthur

Smokey and dingy with a touck of small roaches.

Business Self

2/10

Poor

26 Oct 2024

Mirian

I didn’t like that there isn’t proper maintenance done.
The walls are dirty and a dry wall patch.
The fire alarm was torn off the sealing and there were little insect visitor.
Overall, never going back.

2/10

Poor

21 Oct 2024

Selma

Smoking smell very badly no water in the bathroom and insects

2/10

Poor

21 Oct 2024

Elizabeth

Checked into hotel less than 3 minutes we were checking out. Walked into the hotel room as was greeted with roaches. Still waiting on my refund

2/10

Poor

11 Oct 2024

Evelyn

Do not stay here

The momemt we walked in there was a foul smell, i immediately checked the beds and there are bed bugs and roaches on th floor snd walls just crawling. My family and I got out faster than we came in and thankfully the hotem refunded us and they did not seemed surprised as if they already know about it.

Friends_and_family Family

2/10

Poor

07 Oct 2024

La Felicia

The refrigerator didn’t work. It has roaches & moths. It looked like it was falling apart. The elevator was trashy. Just not a good look

2/10

Poor

02 Oct 2024

Terri

Immediately upon entering the property I noticed that nothing appeared to represent the photos online. At checkin I inquired about pool and laundry areas, and was told that they did not have either. Disappointing as a truck driver. I was given my keys and went to the elevator which was dirty and had broken components. As I walked down the hall I could smell smoke as if others had smoked cigarettes. This was supposed to be a smoke free building. Once I entered the room I was very dissatisfied with the overall appearance and smell. I walked over to the bed and saw bed bugs and a roach on the wall! I immediately left and requested a refund which was granted without any question which is probably because they are very aware of the condition! Purpose of this review is to save others from wasting time and money! DO NOT BOOK AT THIS HOTEL!! FYI at checkin I overheard the person in front of me request another room because the one she had been assigned didn’t have a TV… yeah it’s that type of place.

Business_and_leisure Partner

10/10

Exceptional

30 Sep 2024

Nicholas T

Lots of random people walking the parking lots