Name: Houston Marriott North At Greenspoint
Address: 255 N Sam Houston Pkwy E, Houston, 77060, US

10/10

Exceptional

21 Jul 2026

Jason Brent

Clean, friendly, and accommodating.

Family

4/10

Poor

20 Jul 2026

Joycelyn

The Hotel was very well used, and it wasn’t close to the airport as I thought, however, the gentleman that checked me in was very kind and professional. But, you may want to call the hotel in advance if you arrive at night because the shuttle stopped running at 11:30 PM. Thank you in Jesus Christ Name

Self

10/10

Exceptional

20 Jul 2026

Aleksandr

Good hotel staid for work.

Partner

4/10

Poor

19 Jul 2026

Travis

The place smelled like old carpet. The window in my room felt like it was going to fall down

Partner

10/10

Exceptional

17 Jul 2026

Kira

The room was very nice and clean. The staff were very helpful during the check in and check out process. The parking was plentiful for guests.

Partner

6/10

Pleasant

16 Jul 2026

Jonathan

We didn’t have hot water

10/10

Exceptional

15 Jul 2026

Matris

The shuttle wait was more than an hour the property was very clean the staff was very professional and accommodating the room was very clear they offered breakfast and Starbucks which was a plus for me. Enjoyed my stay and would recommend

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Steven

Had an accessible room. Bathroom itself was good. The bathroom door blocked the hallway to get to rest of room from entrance. Could not get into bathroom without going past bathroom door (closed) and turning around. Most difficult in a wheelchair. There was a moveable clothes rack behind entrance door which made entering with a wheelchair difficult as door would not open completely.
Room was clean, beds were comfortable, Staff was nice and helpful. Questions were answered with great assistance.

Partner

8/10

Excellent

08 Jul 2026

Andrei

Staff is great. Breakfast buffet costs an additional price per person per day. They have a menu you can order from. We did book hotel rooms through Expedia. I give 4 stars because of breakfast price not included

Family_with_children

8/10

Excellent

28 Jun 2026

Roger

Good as an overnight property.

Partner

10/10

Exceptional

23 Jun 2026

Carlos

Great service,.specially breakfast. servers were friendly and professional don't remember their names but overall great service..

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Tevin

Had a great stay. The room was clean and comfortable, the staff were friendly and helpful, and check-in/check-out was smooth. The hotel was in a convenient location and made my trip enjoyable. Would definitely stay here again.

Self

4/10

Poor

07 Jun 2026

jun hyun

Moldy smell everywhere would not reccomend

10/10

Exceptional

03 Jun 2026

Latrell

My stay at Houston Marriott North was excellent from start to finish. The hotel was clean, comfortable, and well-maintained, creating a welcoming atmosphere throughout my visit. The staff were friendly, professional, and always willing to help, making check-in and check-out quick and hassle-free. My room was spacious, quiet, and equipped with everything I needed for a relaxing stay. I also appreciated the convenient location and the quality of the hotel's amenities. Overall, the experience exceeded my expectations, and I would gladly stay here again and recommend it to anyone visiting the Houston area.

Partner

6/10

Pleasant

02 Jun 2026

Sumaiyah

Check in staff didn't greet properly.

Family_with_children

2/10

Poor

01 Jun 2026

Erika

I WOULD NOT RECOMMEND THIS HOTEL. IF I COULD, I WOULD GIVE IT A 0!!
FOUND COCKROACHES and SPIDERS IN OUR ROOM. IF YOU BOOK ON A DIFFERENT WEBSITE, AND YOU ARE NOT A MEMBER, BE CAREFUL. FRONT DESK DOESN'T LIKE IT WHEN YOU BOOK ON OTHER WEBSITES LIKE EXPEDIA, TRIVAGO, etc.
This was one of the worst hotel experiences I have had. From the moment I checked in, the staff seemed annoyed and RUDE because I arrived later than expected. The front desk has an attitued tone since I walk in. To make matters worse, the room was not clean. We found both a COCKROACH and a large SPIDER in our room. I HAVE PICTURES to document this. The security guard was RUDE. When we returned to the hotel around midnight, he had blocked off the well-lit side of the parking lot and insisted that I park in a dark area where I did not feel safe. When I brought my concerns to the front desk, I was told they could not help me and that I needed to deal with the security guard myself. The next morning, the front desk employee was rude when I called to ask about breakfast and seemed irritated that I had booked through Expedia. My mother was treated poorly as well when she went to get breakfast vouchers. My family has been visiting North HOUSTON for over 12 years, and we have stayed at many hotels in the area. This was easily the worst experience we have had. Between the rude staff, cleanliness issues, and parking situation, we will never stay here again. I can say that the hotel bar seemed to be popular.

Family_with_children

10/10

Exceptional

28 May 2026

gordon

The service from Maribell was superb.

10/10

Exceptional

27 May 2026

helen

Had a very nice stay at the hotel as we were there for a church conference within the hotel. I had one big issue however, it was a overnight staff person I think his name was Jason and he was so rude and very unpleasant, He did not want to help and would talk to other people as we were asking him questions. When we asked for his title he stated \"Overnight Person\", He was very rude and he left a bad taste in my mouth about your establishment. If I had to work with him again, I would never return to your hotel though I loved the stay. He is terrible and it was multiple people downstairs while we were speaking to him that also saw his terrible demeanor.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Alan

Expedia does not tell you this is not the Marriott at the airport, it is several miles away by shuttle that does not seem to keep to any reliable schedule. The room was noisy, road noise and drunken guests in the hallway at 3 am, and had seen better days. On the plus side the restaurant is reasonably priced, the staff was helpful. So not terrible but nothing great either.

Partner

10/10

Exceptional

23 May 2026

Anthony

Needs microwave in rooms.

Self

10/10

Exceptional

23 May 2026

Anita

It starts at the front desk, staff was friendly and helpful. Next comes your room, clean, comfortable bedding. I don't sleep well most of the time, but found myself waking up after sleeping through the night. The end is where you began, the front desk, where you are asked about you stay and offering is there anything else can help with.

Self

8/10

Excellent

22 May 2026

Colleen

Airport shuttle and access to on-site restarant

Self

2/10

Poor

21 May 2026

janelle

Some staff were nice however i couldn’t shower like i usually do. The water was way too hot i requested maintenance 2-3 times. No room change no follow up requested to speak to manager she said it was taking care of. Which was not true. Not worth it.

Self

8/10

Excellent

19 May 2026

Marinda

The location is a clean and updated well appointed property with minimal fan fair. Convenient to airport with complimentary shuttle. Polite staff and abundant security. Breakfast is a wonderful selection accompanied by attentive staff. The pool was the highlight with long hours, needed cleaning. Unfortunately no microwave in rooms and bathroom is cramped. Water was sufficient but did not get hot. Room is nice but decor lacks imagination and feels cold. Price was acceptable considering the FIFA increases.

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Aneesah

I truly enjoyed my staff. The staff is extremely friendly and very accommodating. The room was very clean, the bed was very comfortable and I truly enjoyed everything.

Partner

8/10

Excellent

16 May 2026

Hector

I did feel safe about the parking situation. The temperature in the hotel and the room was warmer than I would have liked.

Family

10/10

Exceptional

08 May 2026

Aishah

Great customer service. Shuttle available to airport every 30 minutes.

4/10

Poor

19 Apr 2026

Varsha

Very rude check in staff. Not a safe area. Not walkable. Don't book here.

Partner

6/10

Pleasant

19 Apr 2026

Antoinette

The eggs were really cold on the buffet

Self

10/10

Exceptional

14 Apr 2026

Chris

A great hotel to stay at if you're flying out of Houston. Staff was very friendly/accomodating during a flight cancellation. Airport shuttle a huge plus, operates every 30 mins.

Partner

6/10

Pleasant

29 Mar 2026

Mary Jane

My card was charged 3 times good thing i saw it right away and the manager was able to correct it.

Family_with_children

8/10

Excellent

25 Mar 2026

Ben

Clean room, but I reserved a king and they gave me two queens due to occupancy issues.

Self

6/10

Pleasant

24 Mar 2026

Adam

Old. Needs a revamp

Self

10/10

Exceptional

23 Mar 2026

jim

Good location

10/10

Exceptional

22 Mar 2026

Ronald Charles

Great experience 10/10 highly recommend

Self

4/10

Poor

20 Mar 2026

Luke

There was no hot water when showering and it was very difficult logging into the wifi, the standard marriot log-in didn't work so needed a code from front desk but that also didn't work the first few tries, eventually it did work.

Business

10/10

Exceptional

20 Mar 2026

William

Good

4/10

Poor

18 Mar 2026

Sabri

The room is super old and dirty and the shower is absolutely disgusting

6/10

Pleasant

14 Mar 2026

Sycondria

My stay was brief, but the room was hot. The ac was barely blowing. The ENTIRE hotel smelled musty like there had been a water leak or flood.

1 good thing……that shower was awesome. The water pressure was amazing and the temperature was just like I love it…….boiling hot.

The hotel looks good from the outside. The lobby is beautiful, but the rooms are basic & musty.

Self

10/10

Exceptional

13 Mar 2026

Patti

Best staff! Check in was smooth although there was a long line of tired people whose flights had been canceled. The front desk staff was efficient, polite and super friendly. The shuttle was easy to find at the airport. Our room was clean and spacious, and the beds were very comfortable.

Partner

2/10

Poor

09 Mar 2026

Andrew

During severe weather Saturday evening at the airport, many flights were canceled. After paying hotels.com and receiving a confirmed booking, my credit card had apparently placed a hold on the payment (fraud alert?). By the time I confirmed the payment was legitimate (30seconds later) I was told that there were no rooms available. This hotel might be fine but I would not know. I will remove this bad review once a refund is issued. Zero stars for zero rooms after paying real money.

Self

10/10

Exceptional

07 Mar 2026

Anthony

Room was clean and the staff was nice and friendly.

Family_with_children

8/10

Excellent

16 Feb 2026

Maria

Some people scream at night, some people closed the door so hard…

Business_and_leisure Self

8/10

Excellent

15 Feb 2026

Yvonne

The room was clean. Stuff were very nice.

Leisure Family

10/10

Exceptional

09 Feb 2026

Chistopher

The staff was excellent and attentive. Check in was simple and fast. Our room was clean and peaceful. The breakfast buffet had an excellent variety of options for all in our party. Will definitely stay next time in Houston.

Partner

8/10

Excellent

07 Feb 2026

Israel

Yes Shuttle service was dreadful to the hotel fine from hotel to airport

8/10

Excellent

01 Feb 2026

BRANT

Excellant Resturant, With Friendly Service.

Business Self

2/10

Poor

24 Jan 2026

Barbara

I stayed in room 235 and it was a sound very weird all night. I couldn’t sleep very upsetting

Leisure Family

10/10

Exceptional

22 Jan 2026

Rebekka

Room was clean and comfortable, staff was amazing. My only complaint would be that the doors were very heavy and har to pull.

Leisure

10/10

Exceptional

08 Jan 2026

DOUGLAS

This place is grand. The room was great, breakfast was delicious, service was courteous. Our one issue with the place was the Elevator Scare. Elevator #2 froze between floors.

Leisure Family

10/10

Exceptional

22 Dec 2025

Aubree L

Always a great experience

Business Self

8/10

Excellent

14 Dec 2025

Carmita

Nice stay

Leisure Partner

6/10

Pleasant

06 Dec 2025

Kara

Room was nice, hotel was clean and staff were friendly. Giving 3 stars because the pictures show an indoor outdoor pool, but there is not one

10/10

Exceptional

03 Dec 2025

Esron

Nice

4/10

Poor

02 Dec 2025

Laura

I’m sure at one point this was a nice hotel, but it’s not nice anymore. The place smells like mold. The toilet in our room overflowed and there was no cleaning crew to mopped it up because of the time. The toilet constantly backed up.

The staff was nice and helpful, but the quality of the hotel itself was poor.

Partner

8/10

Excellent

24 Nov 2025

Princess

great stay!

10/10

Exceptional

24 Nov 2025

Ashley

Nice staff!

10/10

Exceptional

09 Nov 2025

Quacy

Rooms were nice and clean and bed was comfortable.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Jennifer

This hotel was just what I needed -- convenient to the airport with a shuttle and they were great about letting me check in early when I arrived several hours before check in. The restaurant and bar are in the lobby, so it was loud, but the food was quite good. I had pan seared salmon with sides and nice glass of wine to wind down after my day.

Leisure Self

10/10

Exceptional

27 Oct 2025

Wanda

Everything is wonderful

10/10

Exceptional

26 Oct 2025

Wanda

Everything is amazing. The clean rooms the staff and the hotel is all amazing.

8/10

Excellent

20 Oct 2025

OShea

Everything was fine

Leisure Self

10/10

Exceptional

14 Oct 2025

Derrick

Very nice and staff very friendly.

10/10

Exceptional

13 Oct 2025

Gabriela

I will differently book a stay again the staff was good the room was clean i like that there's a security guard in the parking lot

8/10

Excellent

10 Oct 2025

Domonique

Did the job for a short stay

6/10

Pleasant

30 Sep 2025

Juan

The hotel needs to be upgraded. The area seemed to be a mix of offices and apartments and is located right in front of an expressway. The hotel is not far from the airport. The hotel itself is not unsafe but there is a security guard parked at the entrance in a golf cart for a reason. There is nothing to walk to in the area. The parking lot was full which means oddly enough the hotel gets a lot of driving guests. The restaurant / bar closes early.

Business Self

10/10

Exceptional

25 Sep 2025

Shirley

Yes

Partner

2/10

Poor

19 Sep 2025

Raynell

Guest service very bad and rude - I paid breakfasr but didn’t get it as the clerk stated it was not part of my rate

Business Family_with_children

10/10

Exceptional

17 Sep 2025

Steve

Nice

8/10

Excellent

02 Sep 2025

Fran

Airport shuttle available. However, there are no stores or restaurants within walking distance.
The hotel restaurant and bar were nice and food was good.
Suggestion: provide continuous water and coffee for guest in lobby. Water had to be requested at front desk or bar. Coffee was only available in your room or when the bar was open.

Replace artificial flowers at hotel entrance…very uncharacteristic of a Marriott.

Business_and_leisure Self

6/10

Pleasant

28 Aug 2025

EBERE

Don’t really want to say much at this point.

Leisure

10/10

Exceptional

09 Aug 2025

Hitoshi

Although it is a little far from the airport, the shuttle bus service is no problem and the room quality is excellent.

Leisure Family

8/10

Excellent

29 Jul 2025

Mary

DEN restaurant was excellent. Services, foods and drinks are excellent. THE ONLY THING I WANT TO SAY IS SHOULD INCLUDE BREAKFAST LIKE THE OTHER.

Business Self

8/10

Excellent

21 Jul 2025

shakiya marlene

I loved the staff they were so informative they were amazing collectively, They definitely need a update to there pool area furniture was definitely outdated and very dirty. The whole pool area needs to be maintenance and it’ll be a great place.

Family

10/10

Exceptional

13 Jul 2025

Verified traveler

Long Layover Solution

Stayed with my three kids during a long layover before our flight out of DFW. This was a great spot to rest before the last leg of our flight home.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Demetrio

Good

Family

10/10

Exceptional

04 Jul 2025

Reginal

Staff were amazing!

10/10

Exceptional

01 Jul 2025

Gabriel

Good place and would definitely return.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Tyrone

I liked everything, no disappointments 10/10 experience!!

8/10

Excellent

21 Jun 2025

Stephen

The hotel was fine. We were inconvenienced by a 24 plus hour flight diversion and needed a few hours sleep. However the staff was extremely nice but stressed to us that becuase it was a third party booking they didn't even have a room with two double or queen beds. That's pretty annoying at 4 am. The room they gave us was clearly under some improvements in the bathroom but we slept a few hours and left. Not cool Orbitz! Not cool at all.

Leisure Family

8/10

Excellent

17 Jun 2025

Sebastian E.

Nice!

Leisure Self

8/10

Excellent

16 Jun 2025

Stacy

Air conditioning in room was not working. We got switched to another room quickly and they had maintenance on it. Lobby bar/food and staff were excellent. Thank you.

Leisure Friends

10/10

Exceptional

15 Jun 2025

monique

Nice place, I really love this place and nice area

Leisure Self

10/10

Exceptional

12 Jun 2025

Juan

This was a last minute stay with the hotel. We found the staff very accommodating. The room was spacious and clean. great view of the city and their breakfast menu was excellent. thank you!

Business_and_leisure Family

10/10

Exceptional

09 Jun 2025

Desaree

Loved that the pool guy will constantly go out to make sure it was looking clean!

Partner

10/10

Exceptional

08 Jun 2025

Joel

Great

10/10

Exceptional

30 May 2025

Brenda

Staff was friendly, thanks a lot to the lady in the lobby, we checked in around 9:30pm i don’t remember the name but i would like to leave a good review for her. Thanks a lot!!

Business Partner

4/10

Poor

19 May 2025

Raja

Television was not working. We told the staff at front desk while we went out. We were told it would be fixed. It was not when we returned after 3 hours.
Air Conditioner was not functioning as we tried to make the room less cold. We had to stop the A/C.

The coffee corner had no dairy creamer.

During check out time, the elevator (only one was in service out of 3) stopped working. We had to walk down from the 5th floor. When informed to the front desk there was no apologies rendered or even an enthusiasm shown to get it fixed. My wife, fresh from a major surgery had to walk down for 5 floors.

Terrible stay. Will never visit this Marriott again.

Leisure Family

10/10

Exceptional

16 May 2025

Ardyce

Staff very friendly and helpful

Leisure

10/10

Exceptional

15 May 2025

Tonya

This is a very nice hotel..