Extended Stay America - Houston

Extended Stay America - Houston - The Woodlands

United States , Houston - TX
SPRING, 150 Valley Wood Dr
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100 reviews shown

6/10

Pleasant

21 Apr 2026

Calamidy

It served its purpose for the time being.

Friends_and_family Family

2/10

Poor

17 Apr 2026

Jessica

Room was super messy. Not clean at all. Had to even wear sandals in the shower. Don’t recommend it. Ohh and the people in the front don’t charge you until you leave. I had the money cash and was going to pay they charged my card at the end of the stay.

Partner

10/10

Exceptional

15 Apr 2026

Jose

Clean room and lots of parking peacefully and quiet

Self

2/10

Poor

07 Apr 2026

cesar

My flight was delayed and I arrived past 1 am. The front desk attendant did not let me check in due to them selling the room that I had already paid for with no refund so I had to go looking for another hotel at that time in the night. They can keep the money but I can't use that I paid for.

Family

10/10

Exceptional

24 Mar 2026

VENNIE

Yes

Business Family

6/10

Pleasant

24 Mar 2026

Katherine

The room needs to be updated cabinets were chipped and cracked the door didn't close or locked correctly old carpet didn't feel very safe because of the door

Self

10/10

Exceptional

22 Mar 2026

Eric

Self

4/10

Poor

19 Mar 2026

Ste

No thank you

2/10

Poor

19 Mar 2026

Mayra

Dirtiest roach infested hotel ever

Friends_and_family Family

2/10

Poor

15 Mar 2026

Bill

I got to the property to find my reservation had been cancelled.

4/10

Poor

08 Mar 2026

Carroll

The room was cleaned but water was cold.
Front desk clerk need to be better .

Family_with_children

8/10

Excellent

04 Mar 2026

Matthew

I got a clean room. It’s not fancy at all. But seen way way worse. For the price it was the same level of clean as motels with the chain name at 65-70 that really be disgusting.
Bed sheets and pillows smelled clean and fresh.

It is run down but I want to be fair. This room was clean. And a/c was cold.

6/10

Pleasant

27 Feb 2026

Cara

Had to call to get someone to help me check in. Room lights were broken and the door wasn’t very secure! The room key only worked one day and had to get it replaced. Thank goodness someone was at the desk when we needed the key to be done again.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Josephine

Toilet would not flush. Front panel on two of the drawers were on the floor.

Partner

2/10

Poor

14 Feb 2026

Caitlin

Hotel staff are very nice very sweet lady very polite and accommodating however the room was filthy I mean absolutely filthy the tub had clearly not been cleaned hair pubic hair mold mildew scum all over they had not been cleaned the toilet had pubic hair on the toilet paper had pubic hair on it it was absolutely filthy and disgusting it was not a king or queen size bed it was only a fool the sheets were dirty there was no curtain on the window for privacy and the sink did not even have hot and cold water the door had previously been broken into and I asked for handicap access very specifically and yet again they put me on the third floor knowing that I was a disabled person I've had this issue with them before they had fixed it and upgraded my room which was much appreciated but this time they failed me horribly

Business

2/10

Poor

11 Feb 2026

Shridhar

This place sucks !!!
The hotel is dirty, unsafe and plain disgusting.

My room smelled of tobacco smoke, and I as a result Icouldnt sleep during my entire stay .

The staff are crooks and just don’t care . The towels and toiletries were not replaced .

The surroundings were unclean and it felt like a third world county .

Do not stay here , you have been warned

2/10

Poor

10 Feb 2026

Annie

The kitchen cabinet had big hole on the side of the room. The floors were dirty. No breakfast

2/10

Poor

06 Feb 2026

Bryan

First room didn’t have power so I had to get another room. The second room smelled bad. The bathroom was worse. There were shady people in the property looking at my car. I didn’t feel safe with my kids, so I left. I disputed this and I lost the case, that it was customers responsibility. How is the room looking terrible my responsibility ? How is the shady people my responsibility? Don’t ever book a place like this. It’s terrible and not safe and definitely not clean inside the room. Please think again.

Friends_and_family Family

2/10

Poor

15 Jan 2026

David

The entire place looked like a run down very abused hotel. Every room looked like somone had urinated in frontvof the door, our room smelled terrible and the bathroom door had no doorknob so you could not shut the door are you could not get out. Tha staff was unfriendly and there were many vagrants hanging around the property. The sign in the parking lot said dont leave anything in your car and the security guard on property made it clear you could be robbed. Worst hotel experience i have had on Expedia.

Partner

8/10

Excellent

11 Jan 2026

david

They actually upgraded my room to bottom floor handicapped access which I was grateful for because in the past I was not accommodated for

Partner

2/10

Poor

05 Jan 2026

Amber

No breakfast the room had holes in the wall and dirty clothes.

4/10

Poor

30 Dec 2025

Travis

The lock was non functional their staff didn't respond to emails

Self

6/10

Pleasant

26 Dec 2025

Pamela

TV didnt work. Staff tried to figure it out. Staff was friendly

4/10

Poor

22 Dec 2025

Alana

There were big noticeable white patch work in the shower by the shower head and made me uncomfortable to shower there. Shower wasn’t cleaned.

Partner

6/10

Pleasant

21 Dec 2025

Robert

No continental breakfast as advertised. No coffee. Only stayed there because in was close to our relative. We won’t stay there again in future visits.

6/10

Pleasant

07 Dec 2025

Michael

The hotel had a boiler out when I was there. The microwave that was in my room wasn't working but it was replaced there was no trash can in the room but they did bring one

Leisure Family

2/10

Poor

22 Nov 2025

Carlos

Restroom had used razor, bathroom door doesn't lock, wall next to kitchenette sink is peeling off, hole on wall behind entrance door, no remote for tv, had to put a towel under dresser to prop it up cause the drawers woul not stay shut. Overall just a dirty stinky place. Freeway noise is excessive. Stayed there cause my car broke down literally across the street.

Business Family

2/10

Poor

17 Nov 2025

David

I didn't even get to stay there! We got there 2 hours early than went to check in. The guy at the front desk asked if we had any pets and i said yes we have a pet snake. He went and talked to somebody than came out and told us we cant stay there. Even after i said my snake is tiny and hes staying in the car. After driving 21600 miles we had to drive another hour! We will never try to stay there again!

Friends_and_family Family

2/10

Poor

03 Nov 2025

Crystal

No hot water , smells like straight bleach , holes in the wall but clean towels

Business Friends

8/10

Excellent

24 Oct 2025

Andrew

Great value if you get the right staff members

Great place and i come back whenever i visit the woodlands area. This time was great as well, i had a little gripe with one of the staff (called when i still had 2 days left asking me if i was sill in the room and made me go to the office and pay for the extra internet (of which i did use but expected to pay after stay) the same indevidual was always a bit cold. Rest of staff were great and i will be looking forward to a return trip in the future

Business Self

2/10

Poor

21 Oct 2025

Erving

Avoid at all cost! First of all Roaches all over the room. Then Bed Bugs in all the pillow cases and on the bed. Roaches in the fridge and a pair of drity panties in the bathroom. We told them we couldn't stay and that we needed a refund. They wouldn't give us a refund. So take heed and don't stay here.

Partner

2/10

Poor

19 Oct 2025

Toni

Checked out after a hour

Partner

2/10

Poor

19 Oct 2025

Maria

This place needs to be studied. Worst possible place. Very dirty. Very unsafe. Unpleasant. Did I mention unsafe already? I do NOT recommend. They have roaches, no towels, random people standing outside. Breakfast was sickening. Not welcoming. The rooms are not what the pictures are like. The rooms claim to be smoke free, yet, you walk in and immediately weed smell hits you in the face. Very poorly place for being in The Woodlands ara. So embarrassing and gross

Leisure Family

6/10

Pleasant

13 Oct 2025

Dawn

woman traveling alone - parking area was well lit
room smaller than expected and barely comfortable

Leisure Self

6/10

Pleasant

19 Sep 2025

fod

Good for a night stay only

Elevator wasnt clean.. noisy residents...dark parking lot.. customer service to bare minimum.. no breakfast details..

Business

2/10

Poor

24 Aug 2025

Abu

This hotel had quite a bit of cons. The most prominent was the cleanliness of the hotel. There were many insects including cockroaches and bedbugs that were crawling all over. The bedbugs even gave us rashes all around our bodies. Additionally, there was no purified drinking water at all, even at the front desk. Moreover, the air conditioning released unpleasant odors that smelled like gas. The environment was also not the best since there was a commercial building that made very loud noises throughout the day. In conclusion, while the staff may not have been terrible, I would not recommend this motel.

2/10

Poor

08 Aug 2025

Jennifer

I reserved and paid for an entire week because I’ve never had an issue with Extended Stay America before. They’re not super nice, but they’ve always been relatively clean. This one was in the location that was ideal for me.
I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then gave me a different room key and I went up to the room.
I opened the door and cockroaches went scurrying. I did stepped into the room with trepidation. First thing I checked was the bed, definite signs of bedbugs. I saw food splattered all over the walls on the stove. The backsplash, if you want to call it back, was wildly spray-painted, and the walls and door had been scribbled all over. The shower pan in the standup shower was so severely broken that I’m sure it is not strong enough to hold the weight of a grown adult. The door did not latch because it was clear it had been broken into previously, the metal framing was destroyed.
I immediately went to the office and let the receptionist know that I cannot stay in that room for health reasons. She told me that there was no way I was going to get a refund. I explained that I am in town for medical procedures and due to myimmune system. That will be compromised as I’m healing an open wounds I cannot stay in

Business_and_leisure Self

10/10

Exceptional

03 Aug 2025

John

I recently stayed at the Sunshine Hotel, and it was simply delightful! From the moment I walked in, the friendly staff made me feel like family. The rooms were beautifully decorated and sparkled with cleanliness. I loved the breathtaking views and the peaceful atmosphere that the hotel offered. The breakfast was a feast! I left feeling rejuvenated and can't wait to return! Highly recommend!

Leisure Self

6/10

Pleasant

30 Jul 2025

Brad

A bit rundown but overall was good for the price

Leisure Friends

2/10

Poor

21 Jul 2025

Steven

Terrible

2/10

Poor

21 Jul 2025

Jacob

Staff was unavailable. Coukd not check in. Slept in car with two kids

8/10

Excellent

18 Jul 2025

Daron

Noce but inconvienient to get to

Business Self

2/10

Poor

13 Jul 2025

Trevor

The hotel was filthy and roaches were everywhere in the bed and the room was filthy

Business_and_leisure Family

2/10

Poor

02 Jul 2025

rodrick

They had nothing

Leisure Self

6/10

Pleasant

01 Jul 2025

conseta

The clerk Legasie was very nice and understanding when I told her about the condition of the room and she resolved the issue.

Business Self

10/10

Exceptional

30 Jun 2025

Jenelle

The outside near the smoking area seemed a bit run down but I loved the easy access to interstate 45 and loop 99 in houston. :-) very friendly person at the check in.

2/10

Poor

20 Jun 2025

BRIAN

I've never posted a bad review like this before. This was the worst hotel we stayed in during our 9 day business trip. Dingy, dirty, wall peeling off at floor in bathroom, dead roaches on the floor, live roaches crawling around, no hair dryer, lamp between bed missing bulb so only the overhead prison light worked, curtain wouldnt close all the way so the prison yard lights shone into our room all night, homeless drug addicts hanging around outside, and to top it all off, cold showers in the morning. just horrible. This owner/manager does not care about this property

Business Partner

2/10

Poor

11 Jun 2025

ROBERT

Terrible Extended Stay Hotel

The room smelled. Only one light in the room worked. The other lights were broken and needed the fixture to be replaced. The full size refrigerator was only a mini refrigerator. We did not stay there. we checked in a Comfort Suites Hotel. The clerk at Extended Stay would not return our money. He wouldn't even give me a receipt showing that we did not stay. I am demanding a full refund. I have challenged the charge with my Chase Credit Card. Hotels.com should send me a refund and they should also refuse to book stays at all Extended Stay America in the future. Please send me a confirmation that you have sent me a credit. Remember,
I did not stay there due to the terrible conditions of the hotel. Robert

10/10

Exceptional

02 Jun 2025

Tessa

The staff was amazing and room was comfortable

Leisure Family

10/10

Exceptional

28 May 2025

Raul O.

❤️

10/10

Exceptional

25 May 2025

Chris

Everything

Leisure Family

2/10

Poor

24 May 2025

Benjamin

I want my money back now and this place does not even deserve 1 star!! There was blood on the sheets, dead bugs on the floor trash(female product) in the bathroom trashcan and the smell was beyond comprehension. Never again!! I was even told I could not get a refund. I was offered different sheets, so how do you put sheets on a visually dirty bed and then sleep in the bed and I’m sorry I change the sheets, NEVER!! Here are the pictures for proof!!

Business

8/10

Excellent

26 Apr 2025

Trudy

Leisure Pet

2/10

Poor

26 Apr 2025

Verified traveler

Although they only offer room service for a fee, the room should still be cleaned before someone checks in there’s Easter eggs under the bed, dog kibble Chiclets, and in the bathroom, you can tell a dog was kept in there and paw at the back of the door which we didn’t notice until it took a shower at 10 o’clock

Self

2/10

Poor

19 Apr 2025

Sergio

Not good at all

6/10

Pleasant

16 Apr 2025

bethany

Simple and quiet

2/10

Poor

06 Apr 2025

Amanda

Urgent Request for Full Refund –Unnacceptable

To Whom It May Concern,

I am writing to formally request a full refund for our recent booking. Upon arrival, we were shocked to find the room in an absolutely unacceptable and unsanitary condition, nothing like what was shown in the online listing. We did not stay the night and had to immediately book another hotel, incurring additional expenses after a four-hour drive.

The room was filthy and clearly had not been cleaned. Specific issues included:
• A strong odor of women’s perfume, suggesting it had not been aired out or sanitized.
• Nasty, unclean floors and no toilet paper provided.
• Pubic hair and other debris in the shower, which also had grime on the floor.
• Peas in the sink drain, drink rings on dirty counters, and a visibly unclean mirror and sink.
• Beds appeared made, but upon pulling back the covers, we found crumbs, dirt, and signs the sheets had been slept in.
• One pillow had a visible slobber stain and clearly had not been laundered.
• We even found a rat dropping on the floor.
• The entrance elevator was disgusting and had a dust pan left inside.

The only positive was the front desk employee, who was polite and professional.

We took photos to document the condition and are happy to provide them upon request.

Given the extreme nature of these issues, we are requesting a full refund immediately. We hope this matter is taken seriously and addressed promptly.

Sincerely,
Amand

Friends_and_family Family

2/10

Poor

31 Mar 2025

Verified traveler

Got to the room with little less than half of a roll of toilet paper. I went to request more and per the front desk there was no toilet paper until the following week. I had to go purchase my own toilet paper

8/10

Excellent

17 Mar 2025

Ashlen

Awesome

2/10

Poor

16 Mar 2025

El lorence

Bathroom lights broken and can’t fix it

Self

4/10

Poor

18 Feb 2025

Eric

It’s an extended stay with Motel 6 amenities. I understand that it has cabinets and a microwave, but so does every other hotel on the planet. Also, the included breakfast is just coffee. Which every motel six in the world includes in every room. You don’t get coffee at this hotel, you get it for the breakfast. But that’s it. All in all the hotels just gross. It might be bad for him to do that, but for what you’re paying, and what you get, it’s just not worth it. You get a cramped room, that they make you do a walk-through before you agree to stay and say “yeah no complaints”. Scratchy hotels do this when they are cosmetically clean on the surface, but most everything in the room didn’t actually work. Tv remote was busted, tv wasn’t actually formatted correctly either, water pressure sucked, room smelt like smoke, neighbors all hours of the night, and free “breakfast”, which is again, just coffee. All in all, stay at a motel 6. It will be cheaper and better quality.

Business Self

10/10

Exceptional

07 Feb 2025

Wilbert

Another great stay

10/10

Exceptional

06 Feb 2025

Samantha

Nice rooms

2/10

Poor

03 Feb 2025

carole

It smelled like cigarette smoke the kitchenette the stove part of it had one burner had roaches in it climbing on the bed in the kitchenette

Leisure Family

10/10

Exceptional

03 Feb 2025

Wilbert

Great place

2/10

Poor

28 Jan 2025

Verified traveler

What is that?!?

First room I was offered smelled like old wet socks and had larve eggs and knats all over the toilet.
Second room had a odor as well and overall it was prob the worst hotel I've ever had to stay at.

Self

2/10

Poor

27 Jan 2025

Malik

Hotel of Shame

I didn't have a tv there was no refrigerator in the room. Nor did da stove yhat worked. My wife and i left to site see and do some shopping, when we got back someone had been in our room and a cpl of items were missing. When i complained to the front desk i was told they have cameras, maybe it was house keeping and blew off after that. That place is the worse Extended Stay I've ever been in

Friends_and_family Family

2/10

Poor

23 Jan 2025

Dionisia

Don’t stay here. Trust me. It’s not worth it.

2/10

Poor

06 Jan 2025

Michael

The room was full of cockroaches and it smelled really bad. We left immediately!

Leisure Family

2/10

Poor

05 Jan 2025

Stephanie

I walked in to the first room they gave me and it smelt like straight piss it burnt my nose hair smh. The next room didn’t smell as bad but when I opened the door to the br I seen a roach and that was enough for me too leave I didn’t stay in those conditions no one should have to

4/10

Poor

31 Dec 2024

ruth

Not what it was like in the picture. Very old broken down furniture. Bathroom low water pressure. No curtain in the shower. And we found a nasty razor between the “clean” towels.

Leisure Family

2/10

Poor

29 Dec 2024

Verified traveler

Terrible service by owner!!

Terrible service! And he charged me a $50 deposit which is fine but I was not told about it. And now it is a finalized charge on my card not pending so I have to call and argue with a man who is completely rude and I seriously don't want to deal with that man any more than I have to. Which is why he did it bc he knows he can get away with it! He tried to make me think he didn't have a room available. Any time I tried to speak he would reply with "are you gonna let me talk" even when he hadn't even spoken in the last 10 minutes! Luckily I had my son's dad with me to deal with him bc he wouldn't communicate with me at all. I am seriously mad about my $50 tho! Not looking forward to calling him, so much so that I want to just pay the $50 not to have to deal with that guy again which is exactly what he wants!

Partner

4/10

Poor

23 Dec 2024

Cecilia

I had a couple of issues during my stay. Eventhough the hotel advertises as " breakfast included" that means coffee and make your own oatmeal, at best. It does not qualify even as continental breakfast. On most days they disnt even have coffee, and one day not even hot water for tea or cocoa. We choose this particular hotel because it advertised the room as having a fully equipped kitchen, but there were no dishes or anything to cook with. The rokm was poorly maintained. The kitchen sink had a leak dripping water into the cabinet and onto the floor, and when i reported it, they shut off the cold water valve, instead of fixing the leak. I had to ask for a light bulb to be placed in the night light as it was missing. Staff was not friendly. Not the type of hotel to stay and relax. Dont recommend it.

Leisure Partner

4/10

Poor

22 Dec 2024

Verified traveler

It was bad had bug bugs crawling on ne

Business

10/10

Exceptional

18 Dec 2024

Bonnie

It was a very good experience, we loved the staff thry were very nice during our stay.

Friends_and_family Family

4/10

Poor

01 Dec 2024

Katrina

When i got to the room. The door stuck you had to use your shoulder to open it. Not enough light in the room. TV was missing Remote was there but no tv. Went to call the front desk and land line was not working. Told the front desk worker Friday night about issues. She said maintenance would fix them on Saturday. Went to take a shower only no hot water barely luke warm. Breakfast was only plain oatmeal and coffee or hot chocolate. Came back that night still no TV and phone not working. Woken up at 430 am by either someone in the parking lot or next door playing really loud bass lasted till i left at 7 am. Sunday front desk person took down my comments and did apologize they were fully booked and maintenance doesn't work on the weekends. The whole time i stayed my room was never cleaned. Was almost out of toliet paper and the front desk said they were out waiting on a shipment. I will not be back.

Leisure Self

4/10

Poor

01 Dec 2024

Jacob

They didn’t have the two rooms I booked in advance ready and said that they thought I’d made two reservations by mistake even though it was for 2 rooms, 4 adults when I booked it. The doors were broken, there was to toilet paper in either room and they claimed to have none in the office or store room. Keys kept deactivating and would not open the doors. Furniture was missing or broken in one room. The noise was constant each night. There are also a lot of fees they don’t tell you about in their advertisements. Just not a great experience unfortunately.

Leisure Family

2/10

Poor

28 Nov 2024

Lucy

The worst interior and it's near the woodlands?!!

Channa is the best receptionist I've come across. Excellent customer service received. HOWEVER the condition of the room made me turn around and leave immediately. Roaches everywhere, cabinet boxes in horrible conditions and moldy. I was so shocked and appalled by the interior conditions I couldn't believe this was a hotel here in America. I will never stay or recommend this spot.

Friends_and_family Family

2/10

Poor

22 Nov 2024

Ingrid

First of all, the property was close to my destination….only 5 minutes away. My room was ready when I arrived at 7:15 AM . I’d worked a night shift and needed to sleep for my shift the same night. I live an hour away and with traffic it’s exhausting after working all night. It was fairly quiet for my sleep for the most part.

Negatives: I was greeted by someone with a huge dog in the “lobby”. Gross… #2 I was charged an early check in fee of $50, an incidental fee of $50, plus I’d gotten an internet deal for $25. Total $125 could’ve gone to MARRIOT down the street. But it was only one night. Surely I could bare it. However, it would’ve been cheaper if I’d just paid for the night before instead of the extra fees. The property from the elevator to the room and everything in between wreaked of nastiness. The elevator STUNK to no end. The carpet /rug was filthy. The room door was not appropriately sealed (sunlight through all the crevices). The room smelled horrible also. I was coughing the entire time during my nap. The bed was squeaky. The floor hadn’t been swept properly. There was dust and trash behind the nightstand. The shower was dirty. And there were some type of small black bugs crawling in the toilet and sink. Will NOT be back. $25? You get what you pay for.

Business Self

2/10

Poor

20 Nov 2024

Verified traveler

Low class hotel

It’s the worst hotel we have ever been. Room is dirty, no toiletries, smell smoke everywhere even we booked non smoking. The key didn’t work we had to come to reception 3 times. They switched room from 2 beds to 1 without reason. Rather pay a little more next time to stay at better one

Business

4/10

Poor

18 Nov 2024

Matthew

You get what you pay for.

My other booking canceled, I was in a hurry, so I wasn't too put-off by the worn furniture, broken Wifi, broken showerhead, or even the superficial cleaning (to say nothing of the spots on the carpet that glowed brightly under my UV flashlight). That said, it was quiet and comfortable.

Business

2/10

Poor

02 Nov 2024

Alexander

The place was really dirty. There were roaches in the room and the place looked very sketchy

Leisure Partner

2/10

Poor

28 Oct 2024

Francisco

Dirty nasty & trashy hotel

Business Self

4/10

Poor

26 Oct 2024

Vadym

Far below expectations.

Business_and_leisure Family

2/10

Poor

25 Oct 2024

Bria

I like the fact that it was convenient and not too expensive. But I hated the fact that my bathroom sink didn't work it was run down I called the office and asked for a blanket the girl said sure I'll bring one right down and then 20 minutes later I called because she never showed it was a guy that answered he was very rude and hung up in my face and I was told I could call back in a couple of hours and see if they have a blanket available this was around midnight. So they wanted me to wake up at 3:00 or 4:00 in the morning and check to see if they had a blanket due to they're not being a blanket on our bed only a sheet. This hotel gives extended stay America a bad name and they should reconsider the person running it

Leisure Partner

10/10

Exceptional

25 Oct 2024

JAIME

Everything was fine.

6/10

Pleasant

15 Oct 2024

Ashley

It’s a motel that people live in so there were lots of people standing and walking around but that’s what I would expect out of a place like this. The room was smaller than expected and the bed was really small. It was a decent stay. Nothing too bad nothing too good

Leisure Partner

8/10

Excellent

15 Oct 2024

John

Reservation couldn't be honored, system was down during check-in Took 35 mins. Tim, the desk clerk was awesome tho. Had to accept small bed instead of large one, my 80yo mother needed to lie down. The TV wouldn't change channels or volume.

Friends_and_family Family

8/10

Excellent

29 Sep 2024

john

Wasnt horrible for 40 a night. Area is near airport so i should have expected hearing planes at night. Weed smell in the hall. Staff was courteous and professional.

Leisure Self

8/10

Excellent

18 Sep 2024

Audrey

It was the roaches!!! The water pressure was too hard and the shower over flowed onto the floor. Safe location and close to shopping, gas stations and grocery stores like HEB.

Business Family

2/10

Poor

12 Sep 2024

Patrick

Horrible Motel

Trust the reviews.. Roaches, stovetop that didn't work, TV with ruined screen, card entry lock wouldn't work until after 10 tries, poor excuse of "breakfast", NOT a stocked kitchen even after paying extra for it ( couple of spoons a pot and a pan after having to ask for it ). Never again staying in this chain.

Business

2/10

Poor

08 Sep 2024

Maria

This place is a joke i book rooms in the woodlands spring are every weekend ..the girl at the fromt desk when i walked in she said she couldnt get the computer working and didnt know what to do she called a manager and after she talked the manager she asked me if i could come back in 10 min to check in i made a reservation few days before check in date..i came back 20 min later and she told me they dont have anything available i was very upset.. this girl was new and had no idea what she was doing the parking lot was half emty but telling me there was no rooms available..ruined my weekend

Partner

10/10

Exceptional

26 Aug 2024

Anita

Great area.

Leisure Self

6/10

Pleasant

13 Aug 2024

Rodolfo

No limpian no te dan sartenes ni utensilios para cocinar según dan el desayuno y solo dan café y no habremos la oficina asta las 7 de la mañana

Business

2/10

Poor

13 Aug 2024

Laura

Dirty toilet and shower, room smells

Leisure Family

2/10

Poor

10 Aug 2024

Bianca

No customer service

Absolutely terrible. I booked the room on hotels.com. When I arrived in the parking lot, I got a call from the hotel stating that the room is not available and they are over booked. The front desk clerk went on to say their system is down and she can’t cancel my reservation and I will be charged for the room. I was not able to get a refund from hotels.com. I was told my hotels.com that I would need to work with my bank and the hotel for a refund. I’m going to search for a new discount hotel company. I will discontinue my relationship with hotels.com.

Friends_and_family Family

2/10

Poor

05 Aug 2024

Rick

This place is representing the extended stay it’s a very small hotel room. The stove didn’t work. The bathroom door didn’t close no clean towels no amenities at all no housekeeping overall I think Motel stick is a little bit better than this place and that’s pretty bad.

Leisure Family_with_children

2/10

Poor

02 Aug 2024

Julie

Poor service

Booked a room a week in advance. Showed up and was told they didn’t have a room for me…thanks for the heads up!

4/10

Poor

29 Jul 2024

Verified traveler

Disappointing

One big issue was that the walls are paper-thin. Whoever was above us walked around all night long, clomping like a herd of elephants. Secondly, the "free breakfast" amounts to either nasty coffee or blah tea along with two prepackaged options (small muffins or crunchy granola bars). Please quit calling that nonsense a breakfast.

Friends_and_family Family

2/10

Poor

26 Jul 2024

Cuong

I was booking a room for my friends, when they come to check in and they won’t let my friends get into the room. I was asking for a refund but i didn’t see the refund at all. What a bad service

Leisure Friends