Hilton Garden Inn Houston/The Woodland

United States , Houston - TX
The Woodlands, 9301 Six Pines Drive
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100 reviews shown

4/10

Poor

14 Mar 2026

Abner

At the time property was being renovated, with some demolition above had to leave as we where informed that the work would continue until 7:00PM and decided to leave and asked for a refund. No manager on site and we ended up loosing our money. When hotels are under renovation, it has to be disclosed prior. Hotels.com gave $25 quick cash back, but overall lost money.

Partner

10/10

Exceptional

19 Dec 2025

Tina

I didn't care for the breakfast set up at all. For the MonEy that they charge , I think it could be a lot better.
Coffee was lukewarm.I had to ask the guy to get me a hot cup

10/10

Exceptional

10 Dec 2025

Drake

Easy check in, friendly staff, and clean room.

Partner

2/10

Poor

07 Dec 2025

juan

The hotel charged me $16 fee for each day for parking the car in the hotel parking loat. And in the reservation it said free parking

10/10

Exceptional

06 Dec 2025

Luisa

Excelente service, clean rooms, great location, keep in mind there’s a fee for parking

8/10

Excellent

01 Dec 2025

Tracy

Was charged $16.00 to park in their parking lot at check in. Wasn't stated anywhere while booking.

Leisure Partner

4/10

Poor

24 Nov 2025

michelle

the shower had absolutely no pressure, the rug was old and the walls thin.

Business Self

8/10

Excellent

22 Nov 2025

MOHAMMAD

Location

8/10

Excellent

21 Nov 2025

Kay

We felt it was ridiculous to have to pay extra per night to simply park a car in a regular parking lot.
Also, some small breakfast is usually provided to guests. Certainly a $20 breakfast was excessive!!! And $3 water in room , are you kidding? Incidentals??? I don’t think so??

8/10

Excellent

19 Nov 2025

Katy

Enjoyed my stay. All good except pillows. Still highly recommend and will stay again.

10/10

Exceptional

07 Nov 2025

Kimberly

Very clean room and friendly staff. Within walking distance to the mall and the pavilion.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Angelique

Clean room

10/10

Exceptional

02 Nov 2025

Cailan

Staff was very nice, rooms were clean, everything as described and added bonus it’s a safe neighborhood

Friends_and_family Family

4/10

Poor

28 Oct 2025

Joshua

Breakfast was limited and only available for a short time.

6/10

Pleasant

27 Oct 2025

David

Breakfast was okay staff was very a matter of fact and ongoing unfriendly front desk staff specifically. I strongly feel that some people are passive aggressive with their ability to treat each guest with warm greeting and appreciation for choosing to stay at their establishment.

Partner

2/10

Poor

26 Oct 2025

Shreka

The room smelled of pets, the bathroom was not cleaned and hair from previous guest. Nasty

Leisure Partner

10/10

Exceptional

25 Oct 2025

Justin

Hotel is updated and clean. The room was quiet and the staff was friendly. Breakfast was not included but available for $18 for the buffet. Eggs were cold and variety limited.

Business Partner

6/10

Pleasant

20 Oct 2025

Melanie

We had to listen to the fire alarm for an hour and a half. It was very loud and irritating- we were trying to get packed up and get out but we hadn’t even started to pack. I thought we should get some sort of a discount for the inconvenience but the front desk lady seemed to think otherwise. She did finally give us free parking, but she was not happy about it. Never apologized for anything.

Partner

10/10

Exceptional

13 Oct 2025

David

Very clean room. Friendly staff and very quiet.

Business_and_leisure Family

4/10

Poor

06 Oct 2025

Michael

Elevators were not working and only one side of the stairs were accessible.

Business_and_leisure Partner

10/10

Exceptional

01 Oct 2025

Cynthia

Close to concert venue. Breakfast is $18 per person.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Jennifer

Very pleasant stay. Hotel is nestled in a densely wooded area near the heart of The Woodlands. Very well-kept property with reasonable room rates for the area, friendly and helpful staff, and close to local attractions. Will stay here again.

Business Partner

10/10

Exceptional

22 Sep 2025

Tony

Easy walk to concert venue.

Leisure Partner

8/10

Excellent

24 Aug 2025

Rodney

Woodlands August Trip

Picked this hotel because of name brand I like to use and location. Location to places in Woodlands was excellent. Lobby was nice but room was outdated. Old style furniture and small tv. Bathroom outdated as well. Disappointed that breakfast buffet was priced at $18 and was charged $15 per day to self park in a basic outside lot. Had to ask front desk for housekeeping to clean room. They showed up after 3 pm. We were already getting ready to head out for dinner and concert. Expected more for name brand and price. My last stay at a Hampton Inn was much better.

Friends_and_family Family

4/10

Poor

24 Aug 2025

Kelsie

The thermostat didn’t do anything. I could barely sleep because it was hot and stuffy with a moldy odor. The bar was kind of a joke, no draft beer and we were served room temp shots.

Leisure Partner

6/10

Pleasant

11 Aug 2025

Theresa

Nice area, building, common area and staff but the price was high for an outdated room.

Leisure Self

10/10

Exceptional

10 Aug 2025

Jeannette

No complaints, convenient, clean and affordable

8/10

Excellent

02 Aug 2025

Kimberly

This is a no frills kinda place. It was sufficient for what i needed which was walkable proximity to Cynthia Woods Mitchell Pavilion. Staff was pleasant and accomodating.

Leisure Family

10/10

Exceptional

29 Jul 2025

Maverick

Great experience

Business Self

10/10

Exceptional

19 Jul 2025

Mark

Great place

Leisure Family

10/10

Exceptional

11 Jul 2025

Rachel Brooke

Really Nice location! felt very safe and the front desk staff was very friendly.

Leisure Self

10/10

Exceptional

11 Jul 2025

Rachael

My kids and I stayed for the Kesha concert. The staff was so friendly and the location was perfect and walking distance to everything we needed. The concert pavilion was a short 10 minite walk which made for an easy evening. The room was clean and comfortable as well. Would absolutely stay again!

Leisure Family

10/10

Exceptional

10 Jul 2025

Pavel

Best place to stay if you want to watch a concert

Great place to stay if you plan to watch concerts at the Woodlands Pavilion. 15 minute walk, lots of places to eat. Great location - it is off I-45. Clean, nice, not terribly expensive.

10/10

Exceptional

09 Jul 2025

Theodore

Perfect place. Loved it.

10/10

Exceptional

07 Jul 2025

Paul

Excellant front desk staff. Our room wasn't ready when we checked in right before 3:00 but they immediately offered us another room so no wait. Very clean and quiet hotel. Great walking to the Cynthia Mitchell Pavillion. Not impressed with the (expensive) breakfast buffet (eggs and gravy were not hot) Didnt see the microwave until almost finished, otherwise could have heated the plate up - but it was our choice to try it. Overall it was great - would stay there again

Leisure Family

8/10

Excellent

04 Jul 2025

Craig

Place was clean and breakfast buffet was well worth it

Business Self

6/10

Pleasant

29 Jun 2025

Heather

Concert Stay

Upon check in we were informed there was a fee for parking per night. The front desk was not very friendly at all. Very dry with check in process. Overall hotel was clean offered a breakfast Buffett for a fee also. Area around the hotel is a nice area with lots of entertainment and food options. We were there for a concert within walking distance. The walk was safe and enjoyable

Partner

4/10

Poor

22 Jun 2025

Donna

Old and my room smelled very bad. It was moldy and gross kind of smell.

4/10

Poor

08 Jun 2025

Susan

Loved that this property was within walking distance of Market Street & Cynthia Woods Mitchell Pavilion, but would have been better if sidewalk path had lighting for walking at night.

Unfortunately, our stay was uncomfortable, as our room was humid and sticky (even with thermostat set at 60), and the king bed was very uncomfortable to sleep on.

Housekeeping did a great job and room was very clean, but no recycling, and towels were replaced after one use even though we'd hung them to dry/reuse.

Leisure Family

6/10

Pleasant

07 Jun 2025

Rebekah

Okay.

2/10

Poor

07 Jun 2025

Jeffrey

Old

8/10

Excellent

04 Jun 2025

Iain

Overall good experience.

Room smelled damp/musty.

Had to pay for parking.

Had to pay for breakfast, that said, the food was very good.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Susan

It was clean and everyone was friendly.

Business Self

10/10

Exceptional

28 May 2025

Wess

Lovated in a solid area.

10/10

Exceptional

25 May 2025

donny

Very clean comfortable rooms staff very accommodating and helpful

Leisure Friends

4/10

Poor

25 May 2025

LISA

We reserved 2 rooms only one was ready at 3 pm we were told someone was in our room and they were waiting for them to leave so our room could be cleaned. The rooms were musty. What’s the point of having a set check in time if we can not check in? Breakfast 18 dollars? Parking 15 dollars? Not worth the 250 a night for sure!

Friends_and_family Family

6/10

Pleasant

24 May 2025

Stephen

Good stay

6/10

Pleasant

23 May 2025

Teresa

First room we were put in smelled like pee. We’re just to another room. That room had black hair in the bathtub. Not sure we will be back.

Leisure

10/10

Exceptional

19 May 2025

Edward

Nice hotel for the price and great location

Leisure Family

10/10

Exceptional

16 May 2025

Susan

Was surprised I had to pay for parking. Must have been in the small print somewhere. Otherwise everything was good.

Business Self

2/10

Poor

15 May 2025

Lisa

I booked an accessible room for my husband who is in a wheelchair. I did not get an accessible room, and they were unable to move us. This created an unsafe situation for my husband and myself, having no grab bars in the RR, except for one by the step in bath tub.

Leisure Family

10/10

Exceptional

09 May 2025

Mario

Concert

I took my family to see a concert. This hotel is within walking distance to the Cynthia Pavilion. 12 minute walk.

Friends_and_family Family

10/10

Exceptional

04 May 2025

Laura

Great!

Great location, comfortable beds, clean rooms and had everything we needed. Would recommend.

Partner

10/10

Exceptional

18 Apr 2025

Ruben

Awesome place to visit

6/10

Pleasant

15 Apr 2025

James

On arrival they had no record of our Expedia reservation, so be sure you have the Hilton confirmation number when checking in. The water pressure was low and hot water sporadic, although they worked on it in our room and fixed it. Breakfast is not included in the Expedia rate. Otherwise great place and they took care of us after things got straight.

Business Partner

6/10

Pleasant

15 Apr 2025

Marie

Hotel was fine, a little tired. No free coffee was a big problem and the Houston water tastes like sulfer, couldn’t drink it.. Had to use bottled water. Would pick a newer hotel if we were to visit again.

Leisure Family

10/10

Exceptional

30 Mar 2025

margaret

Nice clean close to mall. Had to pay to self park which i thought was unfair being we were booked at the hotel should have been free .

Leisure

10/10

Exceptional

22 Mar 2025

shawn

Nice

10/10

Exceptional

01 Mar 2025

Norman

EVERYTHING

10/10

Exceptional

23 Feb 2025

Debbie

Extremely spacious room!

6/10

Pleasant

08 Feb 2025

James

Had to pay for parking

Hotel was very clean and comfortable. Bed was super comfortable. I slept very well. But they charged $16 to park. The website said free parking. I asked the clerk about it, and she said they had changed their policy 6 weeks before but never updated the website.

Friends_and_family Family

6/10

Pleasant

25 Jan 2025

Kathryn

Overall fine stay. Found dark hairs on my pillows when I arrived. Other than that, the room was clean. The lobby area was also clean and nice.

Business

4/10

Poor

24 Jan 2025

Alex

They will charge you for the parking!

Leisure Family

6/10

Pleasant

31 Dec 2024

Danielle

Hotel needs updating

Property had not been updated in a long time, the carpet in guest rooms was pretty musty and beds uncomfortable. The staff was friendly and the breakfast was good. Great location close to market square

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

Monica

Very close to downtown area and shopping mall. Parked at ice rink near by and walked the waterway at night (Christmas Lights decorations). Welcomed by friendly staff ..and housekeeping was done daily.

Leisure Family

10/10

Exceptional

01 Dec 2024

Stephen

Peaceful hotel stay, exceptional nice staff made our holiday stay wonderful

Leisure

10/10

Exceptional

17 Nov 2024

Mark

It was great.

Business_and_leisure Self

8/10

Excellent

11 Nov 2024

Wendy

Very convenient location to our event. Easy parking and check in! The bar was open when we returned and we enjoyed the bartender and other guests enjoying themselves! Our only complaint was that the buffet breakfast was $18 so we decided to go out to breakfast for a higher quality meal that costs much less and made to order.

Leisure Friends

8/10

Excellent

01 Nov 2024

Guadalupe

I was not informed that there would be charge for parking. Nor I saw any information about parking payment on-line when making reservation.

8/10

Excellent

29 Oct 2024

DAVID

Beautiful Property!

The property, located within the woodland forest, is beautiful! The hotel staff was friendly and the housekeeping people were always nice greeting us every morning. The only downside was breakfast, not all good and lacking service.

Partner

8/10

Excellent

28 Oct 2024

Adelita

Seems like when we stay with Hotels.com, we always get a room on the very top floor and it’s always handicap accessible so it’s not the best room to have. We would prefer a regular room on a regular floor from time to time.

Partner

8/10

Excellent

28 Oct 2024

wes

The staff is very nice. We asked for additional towels for the pool and they were there in under 5 minutes. The location is great with a short walk to music and dining. Very good place to stay!

10/10

Exceptional

24 Oct 2024

Annette

Clean property. Friendly helpful staff

Leisure Family

10/10

Exceptional

22 Oct 2024

Crys

Concert Trip 🤘

my daughter and i came into town for a concert and stayed at the Hilton for the night. the whole experience was great. they made everything so easy and accommodating. the staff was so nice. i wish i had gotten the name of the guy that checked us in bc he was great!! the room i chose originally wasn't ready when we arrived but by offering us a different room he was able to get us the early check in i requested. also, the hilton app is a lifesaver while staying here. i will definitely be staying here again next time we’re in town for a concert.

Friends_and_family Family

4/10

Poor

21 Oct 2024

Wim

No problem with the hotel except the $66 overnight parking fee. Outragious.

Leisure Self

10/10

Exceptional

21 Oct 2024

Tammy

Excellent

Excellent but beds are too firm for me

Friends_and_family Family

8/10

Excellent

19 Oct 2024

Rebekah

I enjoyed staying here with my daughter for her first concert. I thought the staff could have been a little more friendly.
The pool was really dirty.
Other than that, we had a nice stay.
Good place to stay when you have a concert at the Pavillion!

Leisure Family

8/10

Excellent

01 Oct 2024

Molly

Garden Inn Stay

Room was very quiet and clean. The daily room attention was great - fresh smell, fixed beds & new towels. Always greeted by all workers. The issues were the high cost per day and did not include breakfast only coffee. We usually don't eat a big breakfast.

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

KEVIN

It was a good place to stay

Leisure Family

10/10

Exceptional

29 Sep 2024

Marissa

Our check in was so easy and the staff was very friendly. The area felt safe and was very close to th Woodlands mall, and dining options in the area are endless.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2024

Kim

It was a very private setting tucked into a very fun area.

Business Self

6/10

Pleasant

16 Sep 2024

Shanna

We always stay at this hotel when we go to concerts. Great walking distance. Usually the hotel is perfect. This time there was no hot water, at night, after running for 30 minutes. In the morning there wasn’t any hot water either. When I told front desk they apologized and said that happens when they are fully booked. I would have liked some kind of discount especially for the price of the room.

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Cyndi

Nice and easy walk to Cynthia Wood Pavilion! Great place to stay!

Leisure

8/10

Excellent

10 Sep 2024

Richard

Love the location, convenient ! Everything needed is nearby!

Business Family

2/10

Poor

26 Aug 2024

Isaac

Bathroom was terrible. Parking was terrible

Business

4/10

Poor

26 Aug 2024

KERRIE

Rude front desk

We knew the policy that you can’t check in till three but if the rooms are done then you should be able to check in to your room an hour early. I work for a resort and if we have the rooms done we mark them done. I asked them if they were cleaning 400 or more rooms in 45 minutes. There was no way something wasn’t finished. We waited and I went up to check for a room and oh she looked and only one just popped up. And she didn’t even bother telling us till I asked. The lady was very rude and seemed uninterested in us at all.

Friends_and_family Family

6/10

Pleasant

25 Aug 2024

Verified traveler

Low water pressure and bathroom could use some updating

Partner

6/10

Pleasant

25 Aug 2024

Pamela

Was not told about breakfast. Was not happy paying for 2 cars parking for 2 guests

Self

10/10

Exceptional

25 Aug 2024

Curtis

Very nice property. Nice amenities and easy checkin and checkout.

Leisure Family

8/10

Excellent

24 Aug 2024

DONNA

My only complaint would be we weren't able to check on till after 4. We were in for a concert so I had to change up plans since we got to our room so late.

Partner

10/10

Exceptional

23 Aug 2024

Carol

Very nice property!

Leisure Friends

4/10

Poor

20 Aug 2024

Ann

Great except for the showers

The staff is very nice but I had to switch rooms because the water pressure in the shower was very low and then in the second room the water shut off completely in mid shower. Also the tub was concave and I could not get stable footing. I don’t know how people don’t fall in their showers.

Business

10/10

Exceptional

18 Aug 2024

Mireille

Great place , will use this one every month in my trips .

Business Partner

4/10

Poor

18 Aug 2024

Thomas G

Nickel & Diming

I cannot believe that you charge Hilton Honors members $12 for the priviledge of parking my car by myself, in your unsecured parking lot. No valet, no off premises lot, just a way to make a quick $12, and you accept no responsibility for theft or damage. What, exactly, am I paying $12 for?

Partner

4/10

Poor

12 Aug 2024

Daniel

For 200 a night this place should have been a lot more updated bed and pillows were horrible

Partner

10/10

Exceptional

12 Aug 2024

Kimberly

Location andbprice great

Business Self

6/10

Pleasant

11 Aug 2024

DESHON

Concert couple weekend

The room has rolls of tokiet paper that bare ly had toliet paper on em they came in and put the temperature in the room at 65 degrees after i put it up im diabetic and this made the room unconformable due to the chill tried to talk to front desk but she couldnt understand me due to the ear buds she had in her ears so i had to repeat myself 3 times

Partner

2/10

Poor

28 Jul 2024

jacqueline

Horrible customer service over booked and we had

to check in with my already booked itinerary guy said nope he accidentally overbooked so we were not happy at all . Will never go to another Hilton garden so we went on down the way and. Liked a room at Fairfield .

Partner

6/10

Pleasant

21 Jul 2024

Marie

The young during check in was awesome but no one explained you had to pay for parking daily. The room was clean and fresh. Now here’s where things went left. First and foremost this hotel has false advertisement, I booked this hotel thinking there’s complimentary breakfast which there was not, I also booked with the intention that I would go swimming but the pool water was green and you can see all the filth sitting in the bottom of the pool. Communication was poor overall, During checkout I was given a receipt with a total of $252 but my card was charged $276, the woman couldn’t explain why and also told me to my face that she in fact doesn’t see a transaction for $276 but today my account was credited $24. I would never book here again.

Self

8/10

Excellent

12 Jul 2024

Rheanne

The property was to be expected for Hilton Garden Suites. It would be nice for the price to have at least a continental free breakfast. There was only one staff member I seen who was the front desk manager whom was very pleasant and helpful. The room could have used a little freshen up, and if 4 ppl check in I feel it should be common to have 4 sets of towels etc but we had to get extra from front desk in order for all of us to bathe, a little inconvenient as we were just staying for one night and basically needed to get to sleep and get out early am. Overall, the property was fine. Typical high prices for the Woodlands area.

Business_and_leisure Family_with_children