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Hyatt House The Woodlands / Shenandoah

Shenandoah - TX · United States

18645 Residence DriveView location

9.0/10Excellent1,219 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort9.0/109.0
Condition9.2/109.2
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt House The Woodlands / Shenandoah

Located in Shenandoah, Hyatt House The Woodlands / Shenandoah is in the entertainment district, within a 5-minute drive of Memorial Hermann and Woodlands Mall. This hotel is 2. 6 mi (4. 2 km) from Hughes Landing and 2. 6 mi (4. 3 km) from Market Street.

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area. Featured amenities include complimentary wired Internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.

Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Make yourself at home in one of the 148 air-conditioned rooms featuring flat-screen televisions. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.

Read more about this hotelShow less

Located in Shenandoah, Hyatt House The Woodlands / Shenandoah is in the entertainment district, within a 5-minute drive of CHI St. Luke's Health–The Woodlands Hospital and Memorial Hermann. This hotel is 2.6 mi (4.1 km) from MD Anderson Cancer Center and 2.6 mi (4.2 km) from Woodlands Mall.

Make yourself at home in one of the 148 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Shenandoah? This hotel has 1022 square feet (95 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • 0.01 percent destination fee will be charged

    We have included all charges provided to us by the property.

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 100 per pet, per stay (maximum USD 200 per stay) plus USD 100 one-time cleaning fee
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Woodforest National Bank Stadium and Natatorium 1.6 km / 1 mi
Woodforest Bank Stadium 1.7 km / 1.1 mi
Texas Children's Hospital The Woodlands 2.9 km / 1.8 mi
CHI St. Luke's Health–The Woodlands Hospital 3 km / 1.9 mi
Main Event Entertainment 3.1 km / 1.9 mi
Lone Star College 3.6 km / 2.2 mi
The Woodlands Center 3.7 km / 2.3 mi
Memorial Hermann 3.9 km / 2.4 mi
MD Anderson Cancer Center 4.3 km / 2.7 mi
Lake Woodlands 4.4 km / 2.7 mi
Woodlands Mall 4.9 km / 3 mi
Hughes Landing 4.9 km / 3 mi
Market Street 5 km / 3.1 mi
Cinemark The Woodlands 5 km / 3.1 mi
Cynthia Woods Mitchell Pavilion 5.1 km / 3.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 148
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Hotel safe
  • Lift access
  • Clothes dryer
  • Bar
  • Restaurant: 1
Show 7 more facilities & services
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • TV lounge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    STUDIO Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible WITH KITCHENETTESUITE • Accessible WITH KITCHENETTESUI.H6-KT

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE Accessible WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible WITH KITCHENETTESTUDIO • Accessible WITH KITCHENETTESTU.H6-KT

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    STUDIO Accessible WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BEDROO.KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    Room KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOMSUI.2Q-B1

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE TWO QUEEN BEDS ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH KITCHENETTESUITE • WITH KITCHENETTESUI.KT

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH KITCHENETTESTUDIO • WITH KITCHENETTESTU.KT

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    STUDIO WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    QUADRUPLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Hyatt House The Woodlands / Shenandoah

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt House The Woodlands / Shenandoah

9.0
Excellent
1,219 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.2 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
13 Jul 2026
Rick
Everything was good! I used to stay at Hyatt Centric whenever I visited The Woodlands. Hyatt House is just as good, great location and much more affordable!!!
Family
10/10
Exceptional
12 Jul 2026
Maria
Nice clean beautifully
Family_with_children
8/10
Excellent
09 Jul 2026
Paul
Enjoyed our stay, just one night
Partner
8/10
Excellent
06 Jul 2026
Diana
Each time we went in/out they always greeted us! Very kind staff!!!
Only reason I'm not giving it a 5 star, 2nd day we were there... they were working on the lines and my husband was stuck in the shower for 5 mins without water... The water lines had a lot of air in the lines, it would putter a lot when we showered, or at times, would barely have any pressure.... but I would still recommend the hotel.. hopefully the water issue gets resolved soon :)
Friends_and_family Family
8/10
Excellent
06 Jul 2026
Qwenetra
Great Staff, very clean. Beds were hard so difficult to sleep. Breakfast was cold.
Family_with_children
8/10
Excellent
05 Jul 2026
Takayla
It’s in walking distance to a lot of places
Family_with_children
10/10
Exceptional
05 Jul 2026
Cherita
Clean hotel nice staff love it
10/10
Exceptional
05 Jul 2026
GERARDO
we love it
thank you
Partner
10/10
Exceptional
30 Jun 2026
Connie
Clean. Not directly on the interstate but near enough to be convenient. Very quiet.
Partner
10/10
Exceptional
28 Jun 2026
Abby
Breakfast was great, and the staff are amazing!
Partner
10/10
Exceptional
20 Jun 2026
Lula
At check in Ana was awesome..She was very friendly and got me the room I wanted (the first floor). The hotel was exceptionaly clean . It was close to several eating places with a movie theater walking distance from the hotel....Will definitly stay here again




Partner
4/10
Poor
20 Jun 2026
Lima
The room smells, and the furniture looks bad. The bed is broken. That’s was terrible. I
Booked the room for 2 nights and I couldn’t sleep I checked out the day.
Partner
8/10
Excellent
17 Jun 2026
Jeff
This is great hotel off of the HWY and great staff in The Woodlands area....Stay here all of the time and always a great hotel experience with very nice staff and always clean....
Self
10/10
Exceptional
16 Jun 2026
Mari
Very clean!!!
Friends
10/10
Exceptional
15 Jun 2026
Michael
Very nice quiet place to stay.
10/10
Exceptional
13 Jun 2026
Todd
Everything was great
10/10
Exceptional
12 Jun 2026
Crystal
Great location! My husband and I were trying to find something simple for a weekend getaway. This was perfect in so many ways. We were able to relax in our room or enjoy the pool. The best part was being able to play games at Dave&Busters, watch a movie at AMC or pick a place to eat without having to drive anywhere! Let not forget to mention the staff was was awesome as well. We are already looking to see when we can go back.
Partner
10/10
Exceptional
08 Jun 2026
Vineeta
Convenient quiet location. Friendly and helpful staff.
Family
6/10
Pleasant
07 Jun 2026
Omar
We found hairs on the blanket and left the note to change it but never did it
Partner
8/10
Excellent
06 Jun 2026
Crystel
Staff were friendly and helpful. Hotel was very nice and clean and the location was good. The room was roomy and nice except for at first it had a funky smell in the room and we found a dead roach on the floor. The bed was comfortable and pillows were okay. There was a free breakfast but it was rather disappointing. Besides all of this, we had a good stay.
Partner
4/10
Poor
05 Jun 2026
Tiffany
This trip was riddled with issues, which is odd b/c we've stayed here intentionally probably 5-6x previously with great experiences. Upon checkin, I was told the elevator was broken and it would be 8-9pm before the repairman arrived. Ok, so they moved me to a first floor room, not ideal but whatever, I was tired. That night, I slept in 3-7 minute increments because (as it turns out), they are slowly replacing all of the HVAC units in the rooms, which sounds great EXCEPT the new ones cycle off and on LOUDLY all night, no matter what setting you have the thermostat on, nor the fan setting on the control panel. The easy fix is always to leave the fan set to Low or High and avoid being woken by the sound of the unit ... but they have specifically chosen units that intentionally omit this option. And thusly, I was woken up every. single. time. the A/C kicked on. All. Night. The next night, I moved to a new room on a higher floor and it was better but ONLY b/c it was a suite with a door so the AC wasn't immediately next to the bed and the sound was muffled. The bed was only tolerable, they no longer clean rooms daily, and the deadbolt on my (new) door was inoperable apparently which meant the housekeeper woke me up trying to barge in my room the second morning, and we discovered (after the engineer spent at least an hour investigating) that the entire door was misaligned and thusly the latch wasn't secured enough for the deadbolt switch to fully engage. Bad trip indeed.
Self
10/10
Exceptional
05 Jun 2026
Rodrigo
Personal muy atento y las instalaciones nuevas y limpias
Self
10/10
Exceptional
02 Jun 2026
Carol
This hotel is clean, spacious, and convenient to the Spring/Tge Woodlands area. The staff were all engaging and welcoming, quickly handling check in, check out, and every interaction. Free parking on site! Definitely a great stay!
Self
8/10
Excellent
01 Jun 2026
Margarita
They have to clean better the rooms
Partner
10/10
Exceptional
01 Jun 2026
Margarita
The carpet have to be replaced, they are too old.
Partner
8/10
Excellent
01 Jun 2026
uditha
away from freeway, close to Tesla charging station, no electric charging station close by.
2/10
Poor
01 Jun 2026
Dean
The worst place to book. I’m still on my vacation right now and Expedia had to refund my entire hotel stay. Infact the stole 25$ and said that they can’t refund the Insurence for my trip. When my reservation for the hotel was no where to be found. So I didn’t get my hotel.. and they took 25$ from me and said it wasn’t their problem. The hotel did nothing to help me. I booked 4 months in advance
Friends
10/10
Exceptional
01 Jun 2026
Dana
Good location for Cynthia pavilion!
Partner
10/10
Exceptional
31 May 2026
David
Excellent stay as expected
8/10
Excellent
31 May 2026
Regina
The property was clean and well-kept. The location was perfect for where I needed to go during my stay. I also liked that the hotel was located within walking distance of restaurants, a movie theater, and Dave & Buster's, in case I was staying a bit longer and needed something to do. I enjoyed my stay.
Self
10/10
Exceptional
31 May 2026
jackie
Wodergul
Family
10/10
Exceptional
28 May 2026
Alisha
The hotel was nice but the hot tub was not working which we really wanted to use.
Family_with_children
8/10
Excellent
26 May 2026
Hector
Customer service was amazing. All the staff were friendly and helpful. The only issue we had was the knocking/thumping sound from the AC wall. Kept me up at night. I reported the issue to the front desk staff. Hopefully they get that fixed for the next person who stays in the room. Besides that, we have an amazing stay.
Friends
10/10
Exceptional
25 May 2026
Donique Simone
Great hotel
Partner
10/10
Exceptional
25 May 2026
Liana
The facility was super clean once you entered. I was greeted by the front desk young lady and she was super nice, quick process to get the key to the room. The room was super clean, had everything I needed if I wanted to cook, make coffee. It was really clean, the bed sheets everything! I definitely recommend this hotel to anyone. I was very happy to find a great affordable place so quickly.
Friends_and_family Family
10/10
Exceptional
25 May 2026
Emmanuel
Very nice cozy
Partner
10/10
Exceptional
25 May 2026
James E
Anna at the front desk when we checked in was funny and helpful. We really enjoyed our stay
Partner
10/10
Exceptional
24 May 2026
Alexius
Everything was amazing stay was 10/10
Friends_and_family Family
8/10
Excellent
23 May 2026
Monica
I didnt notice til the end of my stay the blood on fitted sheet
Left a ear bud and was told they would reach out to me 3 hours later had to call myself
Family
8/10
Excellent
23 May 2026
Debrah
Our living room carpet was wet the whole time because of the condensation from air conditioning
Family_with_children
10/10
Exceptional
23 May 2026
Alivia
Hotel was so nice and clean!!! We were very impressed!! Staff was so nice and helpful!! Absolutely loved our stay
Friends
6/10
Pleasant
21 May 2026
Brandy
THe hot tub was not working
2/10
Poor
18 May 2026
Whitney
Waking up to no running water to bathe or brush your teeth is completely unacceptable. I was very disappointed with my stay. When I mentioned the issue to the front desk, there seemed to be very little concern, and no effort was made to offer compensation, points, or any type of accommodation for the inconvenience. The lack of empathy and customer service only added to an already frustrating experience.
Self
2/10
Poor
18 May 2026
Chrystal
The room was nice except for finding a cockroach behind the door. Front desk staff were awesome but housekeeping never came to my room and i was there for 5 days. By the third day i brought it to the attention of the front desk. Still nothing. I went to the front desk to get more toliet paper and they asked if housekeeping had been to my room. The young lady was surprised when i said no, since she had sent a message to the manager of housekeeping letting them know that no one had been to my room. She even said it was totally unacceptable. Not going back to this hotel
Partner
10/10
Exceptional
16 May 2026
Stephen
Sub par exercise room. Cardio and dumbbells only.
Friends_and_family Family
10/10
Exceptional
14 May 2026
Keely
The hotel was very nice and very accommodating. It is surrounded by great restaurants to eat at. The rooms were a great size and so was the bathroom.
Partner
8/10
Excellent
11 May 2026
Cierra
The hotel and rooms were super clean the beds and pillows are a little uncomfortable but it was still nice
10/10
Exceptional
11 May 2026
Dennis
Yes outstanding.
10/10
Exceptional
10 May 2026
Rick
Staff was courteous and helpful. Room was great. Good breakfast! Good value!
Family
10/10
Exceptional
10 May 2026
Talma
Loved that it was in walking distance to restaurants and movie theater.
Family
10/10
Exceptional
10 May 2026
Ecila
I’ve stayed here over night a few times and have always enjoyed myself s.My recent stay was for three days to get away for my birthday and Mother’s Day and Hyatt house did not disappoint..I used the gym everyday as well as the pool and jacuzzi and really enjoyed myself .
Partner
10/10
Exceptional
08 May 2026
Geraldine
Staff are very friendly and the room was clean and orderly
Partner
10/10
Exceptional
04 May 2026
Robert
My wife and I have been here twice and totally enjoyed our selves both times . The staff was amazing . Very helpful and friendly . Didn't have to go far to enjoy all the good things around the entertainment areas and nice places to eat and shop if needed . Very comfortable room and bed . Good breakfast and great hot tub and pool area
Partner
10/10
Exceptional
04 May 2026
Nancy
We have stayed there 4 times.
Partner
10/10
Exceptional
03 May 2026
Everardo
The Breakfast it’s perfect
Business Family_with_children
10/10
Exceptional
02 May 2026
Antonia
Love it!
10/10
Exceptional
01 May 2026
Guillermo
Favorite place to stay at. Third time this year. Staff is always great. Rooms always clean. Quiet surrounding and places at a walking distance. Always a nice spot to stay at!
Partner
10/10
Exceptional
29 Apr 2026
Danielle
Excellent customer service and the property was clean.
Partner
10/10
Exceptional
29 Apr 2026
Jeff
Great location. All the amenities that a business traveler would expect: very nice continental breakfast superfast Wi-Fi multiple work locations in the lobby and a nicely stocked mini pantry. Staff was very friendly and helpful.
Business
4/10
Poor
28 Apr 2026
Brenda
Breakfast was very good. A large variety of different breakfast food to choose from. Dining room was very clean. We were very pleased….The hotel is very clean and well maintained. It had a homely feel to it. The check in and check out staff was very friendly….The only compliant we had was the mattress in our room. The mattress was one of the worst we had ever slept on. My husband and I didn’t get any sleep…..I would rate our stay poor due to the mattress. Brenda M
Partner
10/10
Exceptional
27 Apr 2026
Kalya
The staff was amazing. The hotel was clean from the rooms to the lobby. Wonderful stay!
10/10
Exceptional
27 Apr 2026
Joe
Nice hotel with suites available, reasonably priced. Amazing staff who were really helpful at every turn. Breakfast was as expected (eggs, sausage, pancakes, etc.) Dave and busters is just a walk away which my family and I enjoyed!
Family_with_children
10/10
Exceptional
26 Apr 2026
Conrad
Most of the tima restaurant is closed
Partner
10/10
Exceptional
25 Apr 2026
Samuel
Great stay, perfect location. Will return.
Friends_and_family Family
10/10
Exceptional
25 Apr 2026
Richard
Very professional staff and the Hotel was very modern and clean. The first desk Ana was very helpful!
Self
10/10
Exceptional
25 Apr 2026
David
Great service all around…thanks
Friends_and_family Family
10/10
Exceptional
25 Apr 2026
Micah
Clean room. Breakfast was good. Location is very close to anything in The Woodlands.
Partner
10/10
Exceptional
24 Apr 2026
Andrew
Great hotel. Very clean and comfortable. Very friendly staff.
Business
10/10
Exceptional
22 Apr 2026
Alesha
Amazing stay!! Just wish the breakfast was warmer temperature.
10/10
Exceptional
18 Apr 2026
trell
Staff very friendly and rooms are nice and clean.
Partner
10/10
Exceptional
17 Apr 2026
Katrina
What a stay! The room was clean and comfortable. Evening staff wasn't that great, but the morning staff was amazing. Breakfast was great and they had plenty!
Family_with_children
10/10
Exceptional
17 Apr 2026
LaTonya
Clean room, great staff, good location
Self
2/10
Poor
17 Apr 2026
Glenn
Staff very rude, I couldn’t even check in to the hotel room I had reserved through Expedia! I paid for my trip via Expedia and once I arrived she had an issue with the type of card I was using. I understand policy, however I had already paid for the booking and was expecting to enter a room. I arrived after midnight in a completely different city just to be told “you paid Expedia, not us” and that I didn’t have a room secured like I thought. No attempt to make it right or get me in a room. They were ok with telling me “too bad” in a city I don’t live in!
10/10
Exceptional
17 Apr 2026
Stacy
Everything was amazing.
10/10
Exceptional
16 Apr 2026
Markus
Clean property, comfortable room and great breakfast
Business Family_with_children
10/10
Exceptional
13 Apr 2026
Brenda
Amazing stay! The room was very clean, stocked kitchen with full size fridge, dinnerware, utensils, cookware and more! Nice sized island in the middle which has plenty of space for working, prepping, cooking or eating.
We enjoyed our stay very much. Quiet ambiance throughout. I would say a couples little getaway! Did not see any young kids or babies there. More of couples.
Breakfast is amazing! Eggs, roasted potatoes, sausage patties/links, oatmeal with many toppings, different types of breads, fresh fruit, yogurt, milk, juice, coffee etc. Overall, staff was amazing from check in, through check out.
10/10
Exceptional
12 Apr 2026
Gwen
Clean room, nice breakfast choices
Family
10/10
Exceptional
11 Apr 2026
Jovon
Great area, clean, quiet, great staff.
10/10
Exceptional
10 Apr 2026
Lori
Rooms were nice and property well maintained. Loved the complimentary breakfast setup. I enjoyed my short stay - hopefully I can enjoy the pool amenities next time.
Partner
10/10
Exceptional
06 Apr 2026
David
It was a great, clean room. The dishwasher was a little stinky at first. So I ran it and it washed the stink out of it. Water was hot, air temp was great. Sheets were awesome. Cool auto shades. Very hip place. We'll be back for sure!
Partner
10/10
Exceptional
06 Apr 2026
Monica
This was a nice property with spacious rooms. I’d stay here again.
Partner
8/10
Excellent
03 Apr 2026
Norma
Clean room
Self
10/10
Exceptional
03 Apr 2026
Thomas
Clean and comfortable room
10/10
Exceptional
31 Mar 2026
Thad
The staff was very helpful and friendly.
10/10
Exceptional
29 Mar 2026
Patrick
Clean room and excellent and friendly staff
10/10
Exceptional
28 Mar 2026
Marijo
Very impressed with this hotel! The hotel was exceptionally clean. The continental breakfast was very good. The staff was so friendly and engaging too! We will definitely stay here again.
Friends_and_family Friends
10/10
Exceptional
25 Mar 2026
Elizabeth
Very friendly and helpful staff. Property is clean. Pool and hot tub was great.
Partner
10/10
Exceptional
22 Mar 2026
Guillermo
Absolutely incredible. Quiet location. A walk to some close by stores and restaurants near by. Smelled so clean. Will definitely be back!
Partner
10/10
Exceptional
22 Mar 2026
Patrick
I love it here always enjoy great atmosphere too
10/10
Exceptional
22 Mar 2026
Raiser
Excellent conditions. We love this city 🌆
Partner
10/10
Exceptional
20 Mar 2026
Omar
All good
10/10
Exceptional
20 Mar 2026
Malea
Nice stay
Self
10/10
Exceptional
18 Mar 2026
Elizabeth
Hot tub didnt work. Staff rude. They kept deposits.
Friends_and_family Family
6/10
Pleasant
18 Mar 2026
Elizabeth
Room was spacious, pool.was beautiful but Hot Tub didnt work. Staff pretty rude and can't be bothered without making you feel like you are a bother. Also still have not received deposits back.
Friends_and_family Family
10/10
Exceptional
14 Mar 2026
Bryan
Great design, super clean and friendly staff
10/10
Exceptional
13 Mar 2026
Keosha
Although our stay was brief this is our second time staying here and as always it was very clean the staff are nice and polite also very helpful
Partner
10/10
Exceptional
12 Mar 2026
Cindy
I love this hidden gem. The hotel is so nice. Love the studio suite with the kitchen island. It’s all top notch at a reasonable price with lots of restaurants and activities within walking distance.
Family_with_children
10/10
Exceptional
09 Mar 2026
James
Nice place!
Partner
10/10
Exceptional
08 Mar 2026
Mayank
Only issue is that it is a about 1hr from main city, but property is great.
Family_with_children
2/10
Poor
08 Mar 2026
Christopher
Room type booked was not available. Placed in a much small, studio room not affording the privacy that was specifically needed with the 1 bedroom reserved. Staff contradicted on several excuses as to why the room was not available. No satisfactory solution offered deferring to Hotels.com as the source of the issue.

Location & surroundings

Hyatt House The Woodlands / Shenandoah
18645 Residence Drive, Shenandoah, United States

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Hyatt House The Woodlands / Shenandoah

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