Name: Swiss-Belhotel Pondok Indah
Address: Jl. Metro Pondok Indah Sector 2 Block SA, Jakarta Selatan, 12310, ID

4/10

Poor

25 Jul 2026

Nusa

Property needs some serious updates and fixes. Neither a great stay nor value for money.

8/10

Excellent

26 Jan 2026

Alisha

Staff and service was excellent

Business

10/10

Exceptional

26 Nov 2025

Leonard

.

Leisure Self

10/10

Exceptional

05 Oct 2025

Gerald

All good

Friends_and_family Friends

10/10

Exceptional

17 Sep 2024

amalia

all fine... just noisy at night, so have to put earplug.

Leisure Self

6/10

Pleasant

24 Aug 2024

Arthur

Close to the things we needed (family mainly)

8/10

Excellent

03 Jun 2024

Verified traveler

Spacious room.

Good one night stay. Pleasant breakfast in a nice setting. Large room.

Partner

8/10

Excellent

31 May 2024

juvenal Lopes

Swimming pool showers area should be use safety floor, when wet conditions floors very slipper, I felt I was lucky not get hurted seriously I just got brush in my back and my bump but my bump get turned black and swelling. I have to use my own money expense for treatment.

Leisure Self

10/10

Exceptional

24 May 2024

Amelia g

Great location, friendly staff and safe for us just 2 girls traveling there

Leisure Family

6/10

Pleasant

19 May 2024

Glenn

The hotel needs renovation. The closet door won’t close so the light is always on. One of the bedside light switches is hard to operate. The towel rack in the bathroom is not fixed properly and seems to be falling off. Housekeeping knocked on my door at about 9:30 PM to offer me bottled water when I didn’t ask for any and it was already quiet time. Soundproofing is not good as I can hear the live band playing in the pool area. The road to the hotel has traffic always except early morning.

Business Self

10/10

Exceptional

06 Dec 2023

GRACE

Staff friendly

Business_and_leisure Family

10/10

Exceptional

28 Oct 2023

Adam

Will return

Comfortable and great service, although I selected \"Pay at Hotel\" option, my credit card still had an attempted charge, before check-in. Otherwise, great Hotel and will stay again.

Business

10/10

Exceptional

13 Jul 2023

Fiona

Fab place to stay in Jakarta

Brilliant hotel the room was the best we’ve had with ample space. The pool was a good size and clean. The bar menu in the lobby was awesome.
Breakfast also excellent
Staff were lovely and helpful.
Highly recommend this hotel

Partner

10/10

Exceptional

23 Jun 2023

Antonio

Staff was great, friendly and respectful. Loved the buffet style breakfast..allot of different food to choose from. Less than 10 minutes to Mall. Would definitely recommend and be back at the same hotel on my next visit to Jakarta.

Leisure Self

6/10

Pleasant

20 Jun 2023

Andry

Location is in close proximity to Pondok Indah Mall, Transmart, and Lebak Bulus MRT station. The staff are friendly and helpful. My grievance is that I was given a smoking room (out of 2 rooms I ordered), and the AC in one of the rooms did not work properly.

Business_and_leisure Family_with_children

8/10

Excellent

09 Jun 2023

Harold

Staff and amenities were on point...just a/c could have been cooler...we had coldest setting

Leisure Family

8/10

Excellent

18 Mar 2023

Everett

Not great value for me

It was a pretty straightforward hotel. Nothing jumped out and the area was a little bland. The WiFi wasn’t great and the cleaning service wasn’t up to good standards (they didn’t refill soap or toilet paper when I was clearly out and also threw out a bag of stuff that wasn’t garbage, nor was even by a garbage can). I wouldn’t stay here again, but that’s just me.

Self

10/10

Exceptional

08 Dec 2022

Gwyn

I like the big trees around the swimming pool area, but I do not like the candle placed on the outdoor dining tables by the swimming pool as it doesn't give enough light to enjoy the meal or drink, there should be a proper outdoor light

Leisure Family

8/10

Excellent

05 Nov 2022

Musa

Very clean hotel worth the money l spent.friendly staff and excellent location. I strongly recommend this hotel.

Leisure Self

4/10

Poor

21 Oct 2022

Roudolph W

Booked for Non-Smoking Room and ended up in a smoking room in a smoking floor which made it difficult to breathe and sleep. We spent only 6 hours/day in the room.

Business_and_leisure Family

8/10

Excellent

03 Nov 2021

GILLIAN

Good location. Quiet good-sized comfortable room Staff friendly but everything a bit impersonal. Pool a bit small for proper swimming

Business_and_leisure Partner

8/10

Excellent

14 Oct 2021

Verified traveler

Good stay

Very good stay. Rooms are basic but have all the necessary items one needs. Location is great too!

Business

8/10

Excellent

16 May 2021

Verified traveler

Really happy and satisfied with my stay, the staff and security are very friendly and helpful. My son loved swimming in the big pool. The room was perfect for us. We will definatley be back.

Leisure Family_with_children

6/10

Pleasant

12 Mar 2020

Verified traveler

Average hotel

Somewhat disappointing as their white guest towels have a greyish colour so I suspect they are either too old or not washed correctly. I complained and had to check dail that they had put clean and white towels in the room.

Business

4/10

Poor

04 Mar 2020

Ninik H

Disappointed

When I first arrived at the hotel around 12, I was told that I could not check in until 2 pm. So I went to the closest mall. I came back to the hotel around 3:30 pm which the room should be ready. However the room is still not ready and I got my room around 4:30 pm. They gave me room 706. The room was pretty nice and clean. However I started to notice that the bathroom was leaking and the smell was pretty bad. I complained and they did not take care of it fast. However after arguing they finally move us to different room. I stayed for 2 nights and was asking if I can get a late check out since my flight was in the evening. They said if I want to check out at 2pm, they will charge me 25% of my booking fee. I did not have a pleasant experience from this hotel because the customer service was not friendly and not helpful!

Friends_and_family Family

10/10

Exceptional

03 Mar 2020

Mohd Haizzan

Super comfortable

It was super comfortable

Business

8/10

Excellent

18 Feb 2020

Neil

Good stay

Great hotel!

Business

6/10

Pleasant

30 Sep 2019

Arjun

Convenient location

The hotel is in a convenient location for those having business in South Jakarta area. Having said that it's disappointing that the rooms facing the main road are very noisy and it is hard to sleep at night with the loud sounds of cars and motorcycles almost continuously moving. The hotel must take actions to reduce this sound by installing proper sound proofing in windows and areas facing the main road. My request for a room on the quiet was not available so I had a very tiring stay there.

8/10

Excellent

16 Jun 2019

Mohammad

Easy access to public transport to get to anywhere else
Good Parking facilities

Friends_and_family Family

8/10

Excellent

19 May 2019

Verified traveler

Staff are very kind. Location is great. Close to pondok Indah mall. Breakfast buffet is delicious - check out the burbur ayam- chicken porridge. So yummy. Beds comfortable. AC is good. Ask for a room away from main road as traffic is noisy if you are facing the road.

Leisure Friends

2/10

Poor

14 Apr 2019

Verified traveler

Keep away from this property. Service is bad. Rooms are extremely dirty and the staff have an attitude. A lot of noise as well.

Business Family

4/10

Poor

28 Dec 2018

Verified traveler

I turnen on the \"Do Not Disturb\" light in the room. However, the housekeeping staff keep knocking the door asking if I needed to clean the room :( .

Also the hotel is very noisy, we could hear the door in the next rooms keep slamming very often also hear the hotel staff talking thru the walkie talkie in the coridor very loudly.

2/10

Poor

26 Nov 2018

Wong

I chose a non-smoking room during booking but was given a smoking room when check in and they told me no more rooms available for changing. The smell at the corridor and room was so bad I had a terrible headache.

6/10

Pleasant

11 Nov 2018

WanMazlan

Hotel room air condition not working. USD currency not accepted by the hotel and nearby currency exchange not available

8/10

Excellent

06 Nov 2018

Verified traveler

The staff was super helpful and accomodating. No complaints on that end whatsoever.

8/10

Excellent

22 Oct 2018

Duane

Location of hotel is not far from Pondok Indah Mall (you need to grab a car to the mall). If you dont mind the 'distance' to the mall.

We checking into a 2 bedroom suites - huge room and comfortable. The hotel does look a bit tired with its current renovation.

Nearest 24 hour is KFC Fast Food - about 3-4 mins walking distance.

Staff, however are very pleasant, friendly and helpful. Well Done and Keep up the good work!!!

2/10

Poor

27 Aug 2018

Verified traveler

Avoid

I booked a non-smoking grand deluxe room, king bed (an expensive room)
Only smoking room available on check-in - disgusting smell in the room and on the bedding
King bed was two single mattresses pushed together. Very uncomfortable with hard ridge down middle of bed
Room was dirty and needed a thorough clean
No help from reception when I complained. Take it or leave it attitude....

10/10

Exceptional

01 Aug 2018

Verified traveler

Love the location as I grew up in the area & all my friends live close by.
Will be back next year.

Would love to show the shower room to the manager & show them how to clean it properly

10/10

Exceptional

26 Mar 2018

Verified traveler

cozy, good, nice inside. Good location. Morning buffet is a bit disappointing but ok

10/10

Exceptional

26 Mar 2018

Verified traveler

The location isn’t a bit easy. Always heavy traffic jam around there. But the hotel itself is good to stay.

10/10

Exceptional

10 Mar 2018

Roger

Excellent hotel

Excellent hotel, everything about it was good - great value, great service, good room - nice pool. All good.
The only down side is the location. It is not easy to get about in this area, only real way is by taxi (nobody walks). There are not many nearby facilities, restaurants, bars etc. The hotel has a good restaurant and bar - but if you want options - they are limited. However, I will stay there again - very good.

6/10

Pleasant

28 Dec 2017

Nova

Great location for shopping

We stayed at Swiss-Bel Pondok Indah for 11 nights during our holiday in Jakarta. The location is great for us since it’s walking distance to pubs, restaurants and cafes. Big shopping centre is only 2 kilometres away from the hotel. Despite that there’s a major construction down the road and caused a massive traffic jam but we always manage to find an alternative route. The staffs are very friendly and helpful, but every time we ordered the room service or drinks (when we’re at the pool) it took the food and drinks soooo long to arrive. We always wonder what the held up was considering we often order our food and drinks in not busy hours. We hope that they can improve their service in this area. Overall is an OK experience to stay at Swiss-Bel Pondok Indah.

10/10

Exceptional

13 Aug 2017

Patricia

Perfect stay.

The 2BR unit was better than what we (3 ladies in our 50s) expected. The bedrooms were spacious and the beds were comfortable. The living/kitchen/dining was compact but enough. The ensuite in the master bedroom was huge. The 2nd bathroom is a good size, too. We had room service all the time and the service was prompt. The food was only OK, at least it's available 24 hours. Breakfast was good with enough choices. Our unit is quiet and we had a good rest. The hotel is across a very big junction to a shopping centre & Carrefour and not that far from Pondok Indah Mall, but the traffic outside is pretty bad. We didn't venture out at all, as our purpose was just to rest. We got everything we needed from the hotel, including massage in the room. Will will book here again in the future.

Family

6/10

Pleasant

26 Jul 2017

Fritz

Very bad facility condition

Not so good in terms of facilty condition

Family

6/10

Pleasant

02 May 2017

Verified traveler

It was not bad experience to stay in this hotel just room should be bigger size

10/10

Exceptional

19 Apr 2017

Verified traveler

Excellent, quiet accommodations

The room was extremely spacious, clean and comfortable. It was much nicer than another hotel in the area and the price ($49)/night was very reasonable.

8/10

Excellent

12 Apr 2017

hengky

wifi not good, not stable, location crowded, others is amazing.

10/10

Exceptional

27 Mar 2017

Adam

Short stay, but excellent

Have stayed here before and the comfort of the room is great, the staff are very helpful and will make every effort to make sure you have everything you need..

Partner

10/10

Exceptional

14 Mar 2017

Michael

Awesome stay
Upgraded our room at no extra cost! Very friendly staff

Partner

8/10

Excellent

30 Jan 2017

Daniel

Nice clean hotel with congested street on weekday

The hotel itself is well maintained with good service. Room service foods were good as we ordered multiple times with selection of Indonesian and Japanese menu, and breakfast buffet was also good. The hotel is clean, and the bed is a bit soft for our taste. However, the street right in front of hotel is consistently congested during M-F work day, and almost impossible to get uber as the waiting time is too long. The time for us to get back to hotel was also affected, better to tell taxi/uber to stop by at intersection (50m away) across and walk, much faster. There were always a couple of taxis standby in front of hotel we ended up always using them. Weekend was not a problem, as the road in front suddenly become empty. Minibar for the apartment suite is free (except beer), but not free for superior/deluxe room. We booked 2 rooms, one deluxe and one suite, and found out about this, they did not tell us until we asked.

Partner

8/10

Excellent

15 Jan 2017

Verified traveler

close to few restaurants n bar

overall is good, just about the late check out for frequent loyal customer, they are not flexible enough.

10/10

Exceptional

23 Dec 2016

Verified traveler

Amazing hotel in great and clean area

I have to thank the reception guy who upgrade for me to Executive suite and made my trip amazing, this si amazing hotel with amazing staff

8/10

Excellent

23 Dec 2016

Verified traveler

convenient Hotel and good access everywhere

It was a nice comfy place to stay for Business Trip and Family Time together.
Everything but to bad is the Food Service not so good as the other Service as well.

10/10

Exceptional

21 Dec 2016

Dharmadi

Good choice

Nice hotel, clean, easy to access

8/10

Excellent

18 Dec 2016

Verified traveler

Convenient and value for money

Experience was good.! Friendly staff and cooperative. Overall nice stay.

8/10

Excellent

08 Dec 2016

KW

Hotel is close and walking distance to food + shop

My 2nd stay at this property and I like it. This place is convenient to get to food and drinks.

6/10

Pleasant

01 Dec 2016

Vivi

I think it's considered 3.5 stars hotel not 4stars

1. Slow service during check out
2. I was given a \"single bed being put together\" instead of \"double bed\" as requested, without any confirmation whether it's acceptable or not for us.
3. Receptionist has lack of knowledge about the neighborhood.

Partner

10/10

Exceptional

02 Oct 2016

Sing Kok

Great hotel to stay

Comfort stay and friendly staffs

6/10

Pleasant

31 Aug 2016

Verified traveler

Great place in South Jakarta

Some molding in the corner of the room, also the faucet was loose. But other than that, I had a good night's rest, the room was very spacious and great room service from the Swiss cafe below.

8/10

Excellent

26 Aug 2016

Verified traveler

Good stay.. we stay for 2 nights in 2bedroom apartment and the minibar is free. we don't know until we check out.

Partner

10/10

Exceptional

05 Aug 2016

Yulia

A nice and new hotel

Although it's only for one night, but the stay was enjoyable. Staffs were friendly. Love my stay.

8/10

Excellent

26 Jul 2016

Verified traveler

Very comfortable and clean stay!

Stayed one night - the check in was quick and easy, room was very comfortable and super clean and new. Check out was a breeze. I would come back here on my next trip to Jakarta.

8/10

Excellent

26 Jul 2016

Ella

Perfect hotel for a business trip or short stay.

A great one night stay. The room has modern minimalist design and comfy beds. Cleanliness was superb. The hotel staff were very attentive without being intrusive. I would not hesitate to book there again if I need to stay in the area.

8/10

Excellent

26 May 2026

tomoko

仕事先に近く使い勝手の良いホテル。
コンパクトですが必要十分な施設と使いやすさでした

Self

10/10

Exceptional

07 Feb 2026

YONGWOON

넵

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Hiroshi

スタッフの対応は素晴らしいのですが、施設がやや老朽化しています。

Business Self

10/10

Exceptional

11 Oct 2025

Takashi

朝食が美味しかった。
部屋も綺麗に掃除されて快適でした！

8/10

Excellent

24 Aug 2025

Verified traveler

Very comfortable room, more walking space needed

It was a wonderful stay , very clean and comfortable bed and bathroom. I had stayed in queen room , would have preferred some more space in room between cot and reading desk , it was a bit cramped. but overall AC and comfort of room was good. and will stay again in same place when I come back

Self

2/10

Poor

11 Aug 2025

naoki

部屋が汚い、窓が閉まらない

Business Self

10/10

Exceptional

06 Jul 2025

YOSHINOBU

快適な滞在

快適な滞在。ホテルのロケーションも良く、快適。近くに巨大なモールあり、歩いて行けない距離ではない。ゴルフコースも近い。

Business

8/10

Excellent

12 Jun 2025

tetsuya

セパクブルズ，MRT始発駅迄バスで二駅。ポンドクインダモール迄一駅と交通至便。然し乍ら町のハズレのロケーションなので慣れないと使いづらいと思う。

Leisure Friends

6/10

Pleasant

01 Mar 2025

Verified traveler

長期滞在の感想

2回目の出張で長期滞在をしました。部屋の清掃が80点と言ったところです。日のよってはタオルがなかっり、スリッパがなかったりとありましたが、インドネシアでは当たり前なのかもしれません。日本のおもてなしと比較するのは間違っているのかもしれません。でも、リーズナブルでいいホテルです。

Business

6/10

Pleasant

25 Jan 2025

Verified traveler

改善希望

ベッドメイキングはするも、シーツの交換は一度もされなかった。室内用スリッパも最初の二個だけを使いまわすのみであった。洗面用のタオルは一度使用済のものがまた整理整頓されおかれていた。これは、前日の染みが付着していたためすぐに分かった。バスマットも交換されていないことに気が付き、スタッフ向けに手紙を残した。
基本的に、連泊の場合でも同料金を支払っているにも関わらず、交換や補充がされないことが不満であった。
清潔感に欠けるため、サービスでフルーツやスイーツが部屋に置かれていたが食べるのに躊躇した。

Business

6/10

Pleasant

03 Nov 2024

Li-Shao

設備老舊，清接度不佳

靠近大馬路，已經住8F，噪音還是有點大。

飯店就是老舊，設備清接度不佳，水龍頭那個黑色的發霉程度... 之後不敢再入住

Business

8/10

Excellent

22 Sep 2024

Hannah

Good to have Thai Masaage in Hotel
Bad is the tower changed everytime is dark and seems not clean
Breakfast quality is bad and option is quite limited

Business Self