Name: Grand Mercure Mysore
Address: 2203/60, New Sayaji Nelson Mandela Circle,Sayy, Mysuru, 570021, IN

4/10

Poor

08 Jul 2026

Lauren

Internet WiFi dropped out multiple times over 2 days

We returned to the hotel tired at 4pm after a day out touring to find our room first being serviced; forgot to replace shower cap and tissues

Front of house staff watching video on phone and failed to acknowledge us as we entered quiet lobby

Massage was quite nice however door hinge was broken and made a huge clunking noise each time the therapists exited the room which was multiple times during the session. The first time it happened , I actually thought the door had come off the hinges. Also, the shower door of the massage room did not close properly and kept swinging open. My partner kept trying to close it. Ultimately I left it open and let the floor flood. The massage itself was quite pleasant, but one was left with the feeling that the young therapists would find it beyond their station to call maintenance to have the 2 doors repaired. The clunking massage room door was especially annoying as it was loud and jolting. The materials used for the therapies are not stored in the massage room so there were multiple entries and exits.

The staff clearly tried and made an effort, however one was definitively left with the impression that for a hotel listed as 5 star, they missed the mark. In the hotel from whence we came, the lobby staff was always asking us if we had plans for the day, enjoyed breakfast, had enjoyed our day out etc. This gave a very welcoming feeling which was absent at the Mecure

Partner

10/10

Exceptional

20 Apr 2026

CHEMAT

Nice place to stay

6/10

Pleasant

20 Apr 2026

Krishna

The window and its screen inside the bathroom is unnecessary, and then the screen is in poor condition and not adequate to cover the window. not ideal for family stays.

in the recent, they have made this a pet friendly, which doesn't suit us.

The begsheet was also torn.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Niladri

yes

Family_with_children

6/10

Pleasant

04 Mar 2026

Kristi

Room was quite nice and comfortable & they had left welcome fruit and snacks which were very nice, however everything else was just very average. At best. After a long travel day, we tried to order dinner at 6:30 & they would not let us order until after 7pm. Service was very slow. Tables not cleaned properly after the afternoon tea, which the front desk told us about & that we should go enjoy while waiting for our keys, but when we got there tea was all gone and never got refilled. Just lots of dirty tables. We went up to the pool as it lists a restaurant up there (again at 6:30pm). Saw a few dishes on a counter, but no restaurant, asked an employee who just looked confused and went into a back room and didn’t come back out with an answer. Had a balcony which at first looked nice but then realized the garden it was even with was under construction, so not that nice after all. We did sit out there for a bit and eaten alive by mosquitoes. We were happy we were only booked there for one night.

Family_with_children

10/10

Exceptional

05 Feb 2026

SHEETAL

Spotless clean

Friends_and_family Family

4/10

Poor

02 Jan 2026

Poorvi

Extremely poor service and untrained staff
Average food, doesn’t feel like a 5 star property

Leisure Family

6/10

Pleasant

28 Dec 2025

CHERIAN

Staff were very good
Good location
Food was very good

Room was too small for the price paid
There were some old stains on the bedsheet

4/10

Poor

25 Dec 2025

Balprit

The carpet is so old, I had to take puffer twice to breathe and I am a healthy person. Staff is very nice and friendly. There was no safety vault in the room.

Self

8/10

Excellent

26 Oct 2025

Jordan

The hotel is a nice property with modern, western amenities and a flair of indian hospitality. The hotel offered nice extras like afternoon tea with snacks and morning yoga. However the teacher for morning yoga failed to show up. The room was nice and well insulated from outside sound. The room was lacking towels when we showed up and it took a while for housekeeping to bring some. The room was clean but there were spsot that could have been more detailed, like behind the sink. The staff was friendly and tried their best, but there were too many staff members that had a poor grasp of English and didnt understand our questions or requests. Overall, it was a very comfortable stay as long as you have a bit of patients

Leisure Partner

6/10

Pleasant

23 Sep 2025

Samuel

Buffet quality was poor with infrequent turnover of many items. Best to ask for certain items from the kitchen to ensure it’s fresh. Staff were excellent. Room was tired, so was the smoke smelling room I was transferred from. Definitely not 5 star hotel but at the price point it was fine. Would consider other 5 star options in Mysore next time.

Leisure Self

8/10

Excellent

25 Jul 2025

Shiva

Hotel was good. Food was a complete letdown! Ordered room service and regretted it

Leisure Family

8/10

Excellent

05 Jul 2025

Dvai

Very nice staff. Thanks to Nirmala and Tanmay. Rooms are small but nice.

10/10

Exceptional

30 Jun 2025

Deepak

Clean and cozy rooms with very responsive and respectful staff. The hotel is centrally located close to the railway station and most of Mysore's tourist points within 15-20 mins drive.

Leisure Family_with_children

6/10

Pleasant

13 Jun 2025

Ankit

Should work on their housekeeping and service

Leisure Family

8/10

Excellent

25 Apr 2025

zoltan

Good

Hotel is lovely and in a very central location, the check in wasn’t a good experience, we arrived to the hotel at 12 and were told we can check in is from 2pm however if we get back at 1pm we should be able to check in. We got back at 3pm and the room wasn’t ready until after just 4pm.

There is a small shop not far from the hotel to get some bits if you need them.

On the same road a few kms away by Tuk Tuk there a lots of nice restaurants.

Hotel’s buffet was ok.

In general it was a good stay.

Friends_and_family Friends

10/10

Exceptional

04 Apr 2025

Stephanie

Staff was great. Very helpful.

Business_and_leisure Self

8/10

Excellent

26 Mar 2025

Greg

Worn carpets, musky room

Leisure Family

8/10

Excellent

11 Mar 2025

Urgen

Great location.

Leisure Partner

2/10

Poor

09 Feb 2025

Melissa

Charged way too much for quality of property. Dirty and run down. We checked out of the property early as a result and they did honor yhe cancellation without charge.

6/10

Pleasant

07 Feb 2025

Shanthi

Food was mediocre, rooms are rundown, sheets and pillows need upgrade. la uppu staff poor service and plates and cutlery were not clean. Very disappointed and will not stay again

Business_and_leisure Self

4/10

Poor

25 Jan 2025

mohamed

Barely a 3 star : it is not a five #expedia information is totally wrong. Neat and clean 3 starvat max

Leisure Family

2/10

Poor

23 Jan 2025

Verified traveler

Avoid staying here!

Summary: Bad experience, pathetic service.

- Booked a room with balcony, got a room without balcony.
- Room service took forever to come.
- Housekeeping didn’t come to clean the room nor replace the towels.
- Average food.

Business

8/10

Excellent

18 Jan 2025

Francis

The service at the reception desk, restaurant and spa was exceptional.

Leisure Partner

2/10

Poor

02 Jan 2025

Kunal

Arrogant staff and super dirty rooms

2/10

Poor

24 Dec 2024

CHANDRA

Horrendous

Family

2/10

Poor

24 Dec 2024

Roshan

Property showing some room provided some other room

4/10

Poor

21 Dec 2024

Valliappan

For what they charged the room did not have proper amenities and standard. There was not any hand towel and only big bath towels and three times asked them also and never brought it. Water temp was luke warm and they never attended to this. For what they charged in Mysuru and same I paid in Marriott chains even in Bangalore for a very good level of service and standard this is a piece of junk. Perhaps I will never look at thismplace again!

Business Friends

2/10

Poor

25 Nov 2024

Sandish Kumar

This experience was extremely disappointing. I paid a high price per night for a deluxe room with two twin beds, but instead, I was given a single-bed room. This is completely unacceptable and not what I paid for. I raised the issue with the staff and asked for a full refund, as they failed to provide the service I booked and paid for. If they do not refund me in full, I will have no choice but to file a formal complaint with the police. Such poor service and lack of accountability should not be tolerated.

Business Family_with_children

8/10

Excellent

08 Nov 2024

Krishna

Good hotel, can improve service.

Music in dining area was too loud. Similar to earlier trip. They take 10-20 min to reduce the volume.
The phone for external call kept silent. Difficult to contact if outside

Business

10/10

Exceptional

26 Oct 2024

Wilma

Hotel was clean and service excellent.
The breakfast though could hv had more choices. Not very happy with thd menu.

Business Self

8/10

Excellent

18 Oct 2024

Vaseem

Good hotel; excellent location

The location of this hotel is excellent which is why we chose to stay here again. But the hotel itself was just OK. We’ve stayed here in the past and it appeared that the standard had gone down a bit.

Friends_and_family Family

8/10

Excellent

09 Oct 2024

Marcia

Sad that the restaurant no longer has a filtered coffee at breakfast. Staff not as friendly about visit 2 years ago.

8/10

Excellent

04 Oct 2024

Krishna

They billed me automatically without my knowledge at 6 AM using the card on the system. Generally this does not happen. They can take the payment at checkin instead of without my presence on the morning of check out.

Business

6/10

Pleasant

20 Sep 2024

Sandeep

Mixed experience. The rooms were nice with very comfortable beds and nice linen and pillows. Breakfast experience was poor. In general, staff were nice, warm and friendly but need better training in hospoitality.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Adishesh hande

Visited multiple time and never had bad experiences

Leisure Family

10/10

Exceptional

17 Jun 2024

Ranjan

Near to palace, market and other attractions

Leisure Family_with_children

10/10

Exceptional

20 Apr 2024

Krishnakumar N

The property and the stay was good. Health faucet has to be changed.

Leisure Family

8/10

Excellent

02 Apr 2024

Nitish

The hotel is nice but the food can be improved.
Also the responsiveness of the staff seems to be less which can also be improved.

Rest all other things are great.

Leisure Family

6/10

Pleasant

31 Mar 2024

Deepak

I felt the photos used in marketing the property do not reflect the reality.

2/10

Poor

29 Mar 2024

Ashish

We had made reservations for 2 rooms on Expedia. Each room had their individual confirmation numbers by the hotel. But they said they could only give us one room.

10/10

Exceptional

26 Mar 2024

Marjorie

Excellent service, very helpful staff

Leisure Family

8/10

Excellent

24 Mar 2024

S

Excellent

There was no shuttle as you mentioned
Simple n nice hotel with excellent service n good food n breakfast. Nice rooms
Business friendly hotel at reasonable tariff
Center of city.

Business

6/10

Pleasant

31 Jan 2024

Vani

expensive for what it offers

cramped quarters for a $120 (10,000 Rs) stay. Food was not bad but not stellar either.

Self

10/10

Exceptional

28 Jan 2024

Ramamurthy

Very convenient and clean.
Staff very polite and helpful

Leisure Family

10/10

Exceptional

12 Jan 2024

Rama

The staff was excellent. They should hve a connsier at the desk to help guests with brouchers to help with their visit.

Family

8/10

Excellent

29 Dec 2023

Kottur Chennareddy Chinnamuni

Breakfast buffet is wide ranging, staff are very accommodating and helpful. Dinner service too is excellent, nothing is ever too much for the staff. Gym, pool and games facilities were really lovely and we made use of all. Rooms could be cleaner in my opinion, bathroom tiles were a little dated and there should be better attention to detail for the hotel standard.

Leisure Family

6/10

Pleasant

27 Dec 2023

Nimish

the stay was terrible as the hotel could never manage any food services for hotel guest. all orders took more then 40-50 min to be served . there was no table set for morning breakfast , no management done for guest breakfast

Friends_and_family Family

8/10

Excellent

03 Dec 2023

Yatin

The breakfast buffet manager can do better to look after guests, like ask for coffee, live counter etc. When approached, service was provided.

Room not cleaned by the time communicated to front desk - they had 3 hrs to do it.

Bathrooms are super small. Not a 5-star bathroom.

Leisure Family

10/10

Exceptional

02 Nov 2023

Sunil

Everything was excellent except the room size.

Leisure Family

8/10

Excellent

09 Oct 2023

Wei

Overall it's a nice hotel. Great breakfast offering and friendly stuff. My room carpet seems old, has white stains and an unfresh smell. I enjoyed shopping some souvenirs in the store within hotel.

10/10

Exceptional

19 Sep 2023

Michelle

We enjoyed our stay. The staff was wonderful. The food was good and there was a wide variety. Our room was small but well appointed and clean. We were upgraded to a balcony room. The pool was beautiful.

Leisure Family_with_children

4/10

Poor

12 Sep 2023

Chick

Sheets had stains on them and asked house keeping to replace , in the shower body lotion & shampoo had no labels couldn’t identify Could not shut off the TV

Leisure Self

8/10

Excellent

21 Aug 2023

Ekambaram

All good restaurant service is poor

Friends_and_family Friends

10/10

Exceptional

30 Jul 2023

Nikhil

Overall a great stay

It was great except for the food.

10/10

Exceptional

30 Jul 2023

Hitender

The finest hotel we ever stayed.

Business_and_leisure Family_with_children

8/10

Excellent

19 Jul 2023

Gautam

We stayed 2 nights at the hotel. First off pros. Staff prompt and responsive to fix deficiencies. Courteous. Professional. However the hotel bills itself as 5 stars but realistically more like 3.5 to 4 stars. I had higher expectations. Examples. TV was not even connected first day and staff had to come and finagle behind the tv to reactivate it. Body wash was empty in bath upon our arrival. Shower curtains and bath mirror stained. Shower fixtures quite dull scratched and have lost their sheen. This was a reserved room for 3 people but only 2 bath towels stocked. The sofa bed was not stocked in advance with bedsheets or pillow. We had to request. In isolation each of the issues not significant but in totality did not live up to expectations for a 5 star facility.

Leisure

8/10

Excellent

23 Jun 2023

Verified traveler

First stay at Grand Mercure Mysore

The service was excellent. However, the rooms were not cleaned properly. The linens were soiled. The hallway carpet looked old and dirty. The hotel did not fees like a five star hotel.

Partner

10/10

Exceptional

18 Jun 2023

Mariana

Customer service!

10/10

Exceptional

15 Jun 2023

Suhas B.

A little pricey, but worth it

Stayed for a couple of nights with family (two rooms - interconnected). The hotel staff were young and friendly. The food (we had two breakfasts and one dinner) was quite good, with plenty of choices. The only small inconveniences were that the A/c. in one room was not very effective, but we managed by adjusting the settings, and the cleaning on the first day could have been better. The hotel seems to be favoured by families, which is a good sign. Overall, a great stay.

Friends_and_family Family

10/10

Exceptional

27 May 2023

Zeeta

Wonderful experience

Grand Mercure Mysore was a wonderful experience, staff were really helpful & approachable, room was in perfect shape & facilities were fabulous. Whatever you ask of them, they will get it for you.
Only a small point here, you should have more games for the tiny tots like a play area, the one you had was for non-school going kids and very small.

Friends_and_family Family

6/10

Pleasant

16 Apr 2023

Ekambaram

We had selected to pay at hotel and card would not charged until check in. But amount was debited from the card next day of booking. They are charging extra charges

Friends_and_family Friends

8/10

Excellent

16 Apr 2023

Jaisankar

The hotel is well maintained and at prime location accessible to various Mysore attractions. We enjoyed our stay.

Leisure Family

2/10

Poor

15 Apr 2023

Vishal

Shame in the name of 5 star property. Nt evn 3star

Terrible house keeping. They did no check on if TV, Kettle, are working or even present. Took 4 hrs to settle down. They had not provided Fuctional tv, electric kettle, sufficient water bottles, tea cups, slippers, tooth brushes, towels even after repeatedly asking.
If you are hungry, do not even attempt to order. It will take at least an hour even for snacks and that too exorbitantly priced.
All food is good, but you cannot expect that every time it takes almost 2hrs if you going for Al carte.

Friends_and_family Family

10/10

Exceptional

13 Mar 2023

Verified traveler

Amazing Stay!

Amazing stay and the staff were excellent!
Tunuja,Debyani,Babitha and Harshita were extremely helpful and courteous! Thank you!

Partner

10/10

Exceptional

09 Mar 2023

ryosuke

ホテルスタッフの対応がとても親切丁寧でした。快適に過ごせました。マイソールに行った際はまた泊まりたいです。

Leisure Family

6/10

Pleasant

02 Mar 2023

Gustavo

Great restaurant, cold but nice pool and good area. The problem was my small room on the 5th floor. I asked for a quiet room so was given a room at the end of the hall. There loud noises and explosions above all day and night from perhaps a generator that made it impossible to sleep. So avoid the 5th floor especially a room at the end if the corridor like mine

Leisure Self

2/10

Poor

19 Feb 2023

Suraj

We checked in at this property and it was a nightmare. They asked like 4 forms of ID and treated like us like a third world country people unless
I showed my US passport and then the respect and the hospitality came out. We asked for ice cubes multiple times and got only once or twice. We were charged for breakfast for both days and they had to adjust it since we used breakfast only for a day!! And the manager took that offf as well for inconvenience. AC and phone never worked. When called front desk they sent some one up and he told this is how it is on AC and they don’t have spare phones!! Not a luxury hotel service overall.

Leisure Partner

4/10

Poor

09 Feb 2023

Winfried

Dirt and stains on carpet tiles broken

Business_and_leisure Family

8/10

Excellent

29 Dec 2022

Gopinath

Well located, friendly staff, responsive, surprised with Xmas sweat treats on decorated plates served two days during our stay, fresh fruits and mineral water replenished daily. Adjoining suite door not fully sealed for acoustics. Otherwise, our stay was enjoyable.

Leisure Family

10/10

Exceptional

11 Dec 2022

Madhulina

Very nice service.

The property isn't very big, but stay was very comfortable. The hotel staff went out of their way to make our stay comfortable. Food was also very good.
I'll gladly be back here and wholeheartedly recommend others to try out.

Leisure Family_with_children

10/10

Exceptional

25 Oct 2022

VICTORIA

First off the food is excellent! The staff are all helpful and friendly. I will definitely be back there!

Leisure Family

4/10

Poor

14 Oct 2022

Manoj

Disappointing and not 5 star

Very average stay. Service at check in was disappointing. Understand we didn't have any local ID on us at the time, but considering we had our 70+ year old mother with us and were checking in at 9:30pm, expected a little compassion and flexibility from the hotel management as we assured them the details would be sent through within 12 hours and we had already paid for our accommodation. It took us over 90mins to check in and get our room. Appreciate that they finally recognised how late it was and how much we were inconvenienced, so we were given a room upgrade at our request so that our mother would be more comfortable. Asked for luggage assistance when checking out which never turned up. Breakfast was below average and waiters swept off their feet and confused with orders. The shower curtain was dirty. Bathrooms are small. Overall, not sure how this is considered a 5 star hotel. Doesn't meet the mark for us.

Friends_and_family Family

10/10

Exceptional

06 Sep 2022

Bharath

All good

Partner

8/10

Excellent

04 Sep 2022

Verified traveler

Comfortable stay,good food, playarea needs upgrade

The stay was comfortable. The buffet had a good spread both during breakfast and Dinner.
We tried multiple dishes for Lunch all were delicious.

However, they should improve their play area. It isn't covered. Thus, it was wet all through due to the rains.
Maybe add/improve a few activities for 3-8 years old.
If kids stay engaged, it just eases the time of the parents.

Friends_and_family Family

6/10

Pleasant

25 Aug 2022

Ijaz

The rooms were good, staff not so good

Hotel and location good

they tried to charge even though mentioned in our booking as included, for which we felt very disappointed

Leisure Family

8/10

Excellent

08 Aug 2022

Maya

I found the bed sheets not clean. There was hair on the pillows and sheets . The breakfast was not great . The omelettes had no salt in it at all and I was told they don’t put salt in it 😳. The staff was very pleasant and helpful .

Friends_and_family Family

10/10

Exceptional

04 Aug 2022

Rani

Staff was extremely caring and helpful. Delicious food of a large variety. Beautiful views from rooms, gym, and rooftop restaurant.

Leisure Family

2/10

Poor

01 Aug 2022

Verified traveler

Surely not the same Grand Mercure, the same property I have stayed with my family in last 5 years. Lack of attitude and responsiveness right from front desk to restaurant to hotel management. Bitter taste and surely not recommended

Friends_and_family Family

4/10

Poor

30 Jul 2022

A

Grand Mercure not that grand

My experience at the Grand Mercure was not great. This started with the shuttle service that was overpriced. Second, the service at the hotel was lacking. We stayed in a suite with five people and there weren't enough towels, for example. The welcome petals and foot batch were a nice touch, though.
The buffet was ok, but nothing extraordinary. Water is only free if you take a filter bottle. Almost anything else is paid. The service at the buffets was under par, with the exception of the chef and one of the main waiters. Many special orders went wrong, and worse, we had to wait for waiters.to show up.
The swimming pool looks nice in the pictures, but was not clean. The towels at the pool looked dirty and old. The shower stall is right next to an open toilet, that just makes no sense.
All in all an underwhelming experience.

Friends_and_family Family

8/10

Excellent

16 Jul 2022

Paraneetharan

Good Property to stay with the family

Leisure Family_with_children

8/10

Excellent

05 Jul 2022

Narasimhan

The front office, service and the house keeping staff are all good. The rooms, restaurant and the common areas have all been maintained immaculately. The breakfast spread was vast and good. The waiters take good care of the guests. The valet parking is also a very thoughtful gesture.

Overall, it was a good experience. I would certainly stay here again on my next visit to Mysore.

Friends_and_family Family

8/10

Excellent

16 Jun 2022

Rajesh

Room service was average

Dinner was not good

Breakfast was super

Business

6/10

Pleasant

15 Jun 2022

Anitha

The rooms are very small. It doesn’t deserve a 5 star rating

Leisure Family

8/10

Excellent

13 Jun 2022

Dheeraj

Good property, interior excellent, good food

Business Self

10/10

Exceptional

02 Jun 2022

Dheeraj

Reception people are slow and often they don't listen to customer properly and jump to act. Billing is painful. Fix it.

Business Self

8/10

Excellent

25 May 2022

Antony

Its location is great.
It has a lot of good restaurants nearby.

They could improve the lightings of the hotel outside.
They had xbox, but it didn't work.

Business

8/10

Excellent

03 May 2022

Verified traveler

Dinner and breakfast spread was very less

Friends_and_family Family

10/10

Exceptional

31 Mar 2022

Ramananda

Mysore trip

Stay was amazing so as the service of the staff

Friends_and_family Family

2/10

Poor

22 Feb 2022

Shakeel mohamed

Horrible service and lethargic attitude

Horrible horrible service. I booked this hotel for my old parents who stayed here for a night. The things that made their stay horrible were,
1. The sheet on the bed had a huge hole in the center.
2. The kettle wasn't working.
3. No hot water for shower in the morning.
4. There is a seal on the shampoo bottles which is impossible to take off.
Upon informing the front desk about this, They just said they regret the inconvenience and did absolutely nothing about it.
The hotel cannot be rated 5 star at all. Please reconsider before booking this hotel.
The hotel asks you to rate it upon connecting to the wi-fi and That is how they have so many good reviews.

Friends_and_family Family

8/10

Excellent

14 Dec 2021

Kiran

Good hotel, but could be better

We had a good stay, but small touches that make a hotel exceptional or outstanding were missing. Food was good, but not great. Restaurant service lacked details like keeping a table ready with accessories before it is occupied. Hot water temperature in shower fluctuated. Parking overflowed in the front of the hotel premises. Overall, a decent hotel, but not Mercure class.

Partner

4/10

Poor

23 Nov 2021

Abhilash

Not a 5 star

Firstly, this hotel may technically a 5 star but the experience we got is not a 5 star. Poor service, poor overall management, Okay-ish food spread, good people.

Our room locker wasn’t working as they haven’t reset the previous guests key.
Bathroom hand faucet was leaking.
For every toiletries, we have to ask.
The kettle was broken, irrespective of multiple requests, we had to wait for more than 40 mins to see it replaced. Overall, I wouldn’t stay here for a 5 star experience.

Friends_and_family Family

10/10

Exceptional

09 Nov 2021

Dileep

The Grand Mercure Mysore

Overall a great property and pleasure staying. Staff is cooperative and courteous. Good variety of food in the restaurant.

Friends_and_family Family

10/10

Exceptional

04 Nov 2021

Verified traveler

Awesome stay @ Grand Mercure Hotel

Staying at Grand Mercure was awesome except 1 or 2 things was not upto the mark. I stayed there with my wife and 6 year old son. One thing I noticed is that they could have place one bucket and mug inside the bathroom. And the other thing was that the small pool was not at all cleaned. No words to express for the breakfast and dinner. It was really tasty and superb.

Friends_and_family Family

8/10

Excellent

24 Oct 2021

Sandeep

Check in is super fast also checkout

Leisure Family

6/10

Pleasant

19 Oct 2021

PARITOSH

Close to city, rooms do not have a view. May be due to high number of visitors, the hotel was not fully prepared. Staff is courteous and attended to all the needs. Opportunity to well prepare the rooms including electrical, electronic, linen and upholstery. Dine in needs more staff and space needs to be well organised near the pool side based on occupancy.

Leisure Family_with_children

10/10

Exceptional

19 Sep 2021

Debayan

An Amazing Experience. Highly Recommended

There are so many amazing things about this hotel, right from the great location to the amazing buffet spread.
But what makes this hotel exceptional is the hospitality of the staff.

Special shout out to: Joy Nath (Front Desk/Reception) who ensured I had a quick check-in and later on also went the extra mile to help me with my queries with the WiFi.

Chef Satya and Gangadhar (La Uppu Restaurant) were super helpful.

Special thanks to Sneha (staff at La Uppu Restaurant) for her energy and customer centricity.

Each one of them did (and keep doing) an exceptional job in ensuring guests have the best experience.

The hospitality of this hotel makes makes it a stand-out and would be one of the main reasons for me to visit again.

If not staying, I would highly recommend trying their Buffet Spread at La Uppu Restaurant (PS: Get's occupied soon, so there might be waiting times. Yet another way to show how great it is)

Thank you for making my stay memorable!!

Friends_and_family Family

10/10

Exceptional

18 Sep 2021

Debayan

Great experience.

My stay was pretty amazing. The staff are well trained and well informed and super helpful.
Special mention for 'Joy Nath' from the Front Desk/Reception who ensured I had a great checkin experience. And the courteous staff at the La Uppu Restaurant. Would love to come back again.

Friends_and_family Family

8/10

Excellent

13 Mar 2021

Verified traveler

Exemplary staff service. Check in procedure was simple and didn’t make us wait long.

Leisure Partner

10/10

Exceptional

09 Mar 2021

Verified traveler

Two nights comfort in Mysore

Grand Mercure offers comfort of a clean stay with adequate precautions for the pandemic. The staff are rushed on the weekends and checking in was delayed. Apart from thst the rooms are comfy, clean and the restaurant service, food is good.
The breakfast service and food are good too.

Partner