Name: Ascott Waterplace Surabaya
Address: Tower D1 Jalan Pakuwon Indah Lontar Timur Kav 3 5, 182 33, Surabaya, 60227, ID

10/10

Exceptional

25 Jun 2026

Juhanah

Good location and family-friendly.

Family

4/10

Poor

05 May 2026

Harold

Nice place but too many irritating distractions:

1. Breakfast was a disappointment. I tried to get breakfast included. Couldn’t do it! Emailed hotel and Expedia, no response. Ended up paying 2 x the price next morning because I did not make the appropriate booking

2. Cable tv was a problem. Promised tekkie did not make it to our room. We just put up with it.

3. Could not buy a cup of coffee without also buying breakfast.

4. Not the same Ascott as I am used to in Jakarta.

Family_with_children

8/10

Excellent

11 Oct 2024

Simon

SURABAYA OCTOBER 2024

Nice hotel in a great location next to a shopping mall so lots of choice for dining.

Staff were friendly and very helpful.

The suite was very nice.

My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.

Partner

10/10

Exceptional

29 Dec 2022

Ade

Very well set out accommodation.

Friends_and_family Family

8/10

Excellent

25 Sep 2022

Panji

Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.

Leisure Family_with_children

10/10

Exceptional

17 Oct 2021

Verified traveler

Everything is amazing, staffs are super helpful

Business

10/10

Exceptional

23 Dec 2019

Verified traveler

Great Hotel

Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.

Friends_and_family Family

10/10

Exceptional

08 Nov 2019

Verified traveler

Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.

Leisure Self

10/10

Exceptional

06 Aug 2019

Serene

The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast.
Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo

Leisure Friends

8/10

Excellent

24 Jul 2019

DianaFoo

The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.

Friends_and_family Friends

8/10

Excellent

16 May 2019

Verified traveler

Ok nice big new and clean. A bit inconvenient
Some additional services would be nice
Example 24 house restaurant in house

Business Friends

10/10

Exceptional

07 May 2019

RHawks

This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities.

Business_and_leisure Self

8/10

Excellent

18 Mar 2019

Joan

It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.

Friends_and_family Family

8/10

Excellent

30 Jan 2019

Verified traveler

Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections.

2/10

Poor

29 Jan 2019

A.RKIN

Worse \"continental\" breakfast in a hotel, some of the front desk staffs not so friendly and helpful.

Business Self

10/10

Exceptional

24 Jan 2019

Tan

Overall satisfied.

This is our 2nd time staying in this hotel. Love the location as its close to Pakuwon Mall. The lobby was grand, spacious and welcoming. Front desk service is great, speaks quite good English. However, we booked 2 smoking rooms but it was not available upon check in.
Breakfast was simple, not much variety. Basically ate the same food for 2 days. Overall will choose to stay again when we visit Surabaya again.

10/10

Exceptional

31 Dec 2018

Verified traveler

Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall)

Friends_and_family Partner

10/10

Exceptional

19 Dec 2018

Vincent Bernard

First choice in Surabaya

When in Surabaya, this is my first choice due to its proximity to a very big mall. The Pakuwon mall has everything you need. Complete with a kitchen and sala, I can easily hold meetings anytime.

8/10

Excellent

11 Dec 2018

JT

Nice service apartment. Close to shopping mall and quite new building.

Business_and_leisure Family

10/10

Exceptional

03 Sep 2018

Yohan

Great! The hotel is good for business executive on the go

10/10

Exceptional

26 Aug 2018

Sommer123

Great Value for Money

Right in front of the mall, good breakfast, nice room

10/10

Exceptional

11 Apr 2018

jojo

Large Spacious Room, next to a BIG Mall

Well equipped room with all the amenities you need...you name it.
Another excellent Ascott property, good overall service and next to a big mall.

8/10

Excellent

27 Mar 2018

Gary

Penthouse without a view

Penthouse suite layout was very different, didn't flow.... Shower room very small and shower head adjustment not working. lack of support facilities in the hotel. No bar....

Partner

10/10

Exceptional

18 Jan 2018

Vincent

Great hotel and front desk personnel

Since I got a two bedroom unit, everything you need is in there including washing machine and a microwave oven. The only problem is the unit I booked was a non smoking and the only available unit was smoking. Front desk Pamela was great in assisting us in fixing the situation. Transferring rooms is a hassle. Aside from this breakfast choices can also be improved. Overall I will come back again for the great personnel, amenities and a big shopping mall across the street.

6/10

Pleasant

24 Apr 2017

Aaron

Boring

Nice place but no restaurant or bar. Only shopping mall across the road

10/10

Exceptional

06 Apr 2017

Verified traveler

Nice hotel with friendly staff

Have had four visits to the hotel. Great facilities.

8/10

Excellent

28 Dec 2016

Norintan

A bit far from the airport.

A good room but the breakfast is not so good. Everyday almost the same menu. The staff is slow to clear the plates n cutlery after guests finished their breakfast.

Family

10/10

Exceptional

26 Sep 2016

Kevin

Amazing stay in a modern and spacious room

This hotel exceeded my expectations. The room was very big, being a serviced-apartment style, and the surrounding area had an abundance of restaurants.

6/10

Pleasant

22 Sep 2016

Aravindha

Nice hotel in clean western aria but no transport!

Entrance to hotel and staff is amazing but cleanliness of room is only reasonable and upkeep is really not good. Aircon not working, water cooler not working, stove not working 2 times. And kitchen badly equipped not enough pans and missing utilities.
This is frustrating considering I higher Hotel for cooking.
Staff where obliging. It did become ebarsing to have to ring and ask things to be fixed.
All was fixed in the end but the first 2 days so may things brake down.

6/10

Pleasant

22 Jul 2016

Lisa

Spacious room good for family

The room was spacious, very comfortable and has a kitchen so you can cook if you want. Hotel staffs are friendly but it's not that clean. The pillow case is a bit yellowy and one down point for me was the hotel does not offer in-room dining.

8/10

Excellent

08 Jul 2016

Donny

Comfortable leisure

Great, my kids love it

Family

10/10

Exceptional

12 Jan 2016

thio luke

Big room

Big room with kitchen set

8/10

Excellent

12 Dec 2015

cindy

great value and location next to a mall. however it was on one side of the city so when u wanna go to city central pretty far.

8/10

Excellent

16 Oct 2015

leonard

Recommended for family stay

Family

6/10

Pleasant

30 Sep 2015

Chi man

Good hotel. Bad swrvice.

Our limo booking was arranged and re confirm before the trip. But when we landed, it was nowhere to be seen and the hotel staff said they couldn't find the booking at all. Same thing happened for our trip to airport from hotel.

Family

6/10

Pleasant

29 Jul 2015

Suwito

ascott should advance the cleanliness of the room

we have a nice stay but the room isn't clean, maybe the house keeper insn't mopping the floor and there some paint spots on the windows.

Family

8/10

Excellent

19 Jul 2015

david

The bfast nothing special,regular menu and not much variation

Family

8/10

Excellent

26 May 2026

TETUYA

チェックインは少し時間が掛かる。

Business

10/10

Exceptional

11 Aug 2025

LI-JU

Will stay again!

Overall experience is good! Good for family who needs multiple rooms per stay. Living room is spacious, great kitchen area with cookwares ready! Drinking water fountain in the room is awesome!

Friends_and_family Family

2/10

Poor

06 Dec 2023

Esther

Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni

Business Family

8/10

Excellent

30 Oct 2023

Verified traveler

직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다.

Friends_and_family Family

10/10

Exceptional

03 May 2020

Nicholas Ren Sheng

Great for longer stays!!