Name: Winford Manila Resort and Casino
Address: Winford Leisure and Entertainment Complex, Manila, 1014, PH

8/10

Excellent

16 May 2026

Cody

Breakfast was fire!!!

Self

6/10

Pleasant

03 May 2026

Jinnell

The main lobby couch was nasty

Partner

10/10

Exceptional

20 Apr 2026

Maria I

Breakfast was good..the staffs were so very courteous and always with a smiling face

Family_with_children

10/10

Exceptional

15 Mar 2026

Candice Joy Cuevas

Thank you to Sir Andrew their Supervisor. He is very kind with excellent customer service. 😍

8/10

Excellent

08 Mar 2026

Vida

Room is good hotel is food, however we have too many screaming kids in our floor and all they do was knock to the otherw door back and font. Like its insane. Also at 645ish a kid juat screaming on the hall way to get in to the other room. We went to have some rest for the night and that was not pissible.

Partner

10/10

Exceptional

06 Mar 2026

Maria I

Staffs are very courteous especially Joel and Andrew.
Front desk staffs upon arriving were friendly and attentive.

Friends

10/10

Exceptional

15 Feb 2026

Patrick

Great room and area with the CNY and Valentine’s setup

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Ruben

Yes the room was spacious and staff are courteous,

10/10

Exceptional

03 Feb 2026

Jesilou

The staff at this hotel are out of this world. The most hospitable crew on the planet. Rooms and common areas are very clean. However, the standing shower continuously produces a small puddle that we have to clean up every time. Also, the included breakfast buffet is just all right, but nice to have. The bell manager, Joel, is a true professional. Big props to him and the crew.

Business_and_leisure Family

10/10

Exceptional

31 Jan 2026

david

Loved this hotel. Spotless, friendly, great staff. Room was wonderfull. (Executive suite) One top of it all, casino was very good to me. A no brainer for me
Next visit

Leisure Partner

10/10

Exceptional

21 Jan 2026

Sheila

Clean room, staffs are friendly and responsive. Good food.

10/10

Exceptional

03 Nov 2025

Carolina

Across SM San Lazaro

Leisure Family

10/10

Exceptional

14 Oct 2025

Jennifer

Breakfast was ok but I have seen and tasted better. Staff service made it up. They were very hospitable.

Leisure Family_with_children

10/10

Exceptional

09 May 2025

neil

it is too expensive to book a ride from the airport to the hotel through them because it costs 4 times the the prevailing rate.

10/10

Exceptional

27 Apr 2025

NORIEL

Everytime I’m in the Philippines I book my stay here. Best hotel in Manila with a great price.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Apr 2025

Myriam

Accessible to shopping center

Leisure Self

10/10

Exceptional

14 Feb 2025

oliver

We truly appreciate everything you have done to make our entire stay so wonderful.thank you sir Andrew and his staff. What a fantastic daily breakfast treated us very well thanks to Lester, GAb,Prince and rest of the team, housekeeping personnel keeping our room fresh and clean .our 3days stay end up staying for weeks…hotel near the mall…highly recommended. Will come back

8/10

Excellent

13 Feb 2025

Agnes

For an expensive hotel, the carpet needs to be replaced. Looks old and stained. Room slippers would have been nice

10/10

Exceptional

15 Jan 2025

Josephine

Overall stay was pleasant and so are the staff.

Leisure Family

10/10

Exceptional

19 Nov 2024

Andrew

Enjoyed myself

Business_and_leisure Self

6/10

Pleasant

15 Nov 2024

Norma

Disappointed

Sink was clogged poor customer service

Self

10/10

Exceptional

24 Oct 2024

Charity

Nice stay

Staff was very nice and accomodating, room was very clean beds are a little on the firm side but thats just a personal preference overall a pleasant stay.

Friends_and_family Friends

10/10

Exceptional

13 Sep 2024

Ron

True support

I wasn’t feel good and they send one of their personal to be with me all night at the hospital.

Business

10/10

Exceptional

11 Aug 2024

Aaron

The place was very clean and the staff and people there were also very nice.

Business_and_leisure Partner

10/10

Exceptional

18 Jul 2024

Maria Theresa

Very nice staff and accommodating.

Business_and_leisure Partner

10/10

Exceptional

03 Jun 2024

Annaliza

Great service!

10/10

Exceptional

17 Jan 2024

Mary Jean

It was an amazing stay.I will absolutely recommend this hotel to my friends and family.Thank you Joel for taking care of my son and to the lady manager which I forgot to ask her name.To all the staff of Winford Sta.Cruz.I would definitely go back there.

Friends_and_family Family

10/10

Exceptional

13 Dec 2023

Maria I

I love to keep coming at Windford.My family’s and I feels always the warm and friendly atmosphere.
Staffs were very honest, attentive and displays an above and way beyond excellent customer service.

Kudos to all staffs! security guards, parking assistance, housekeeping, concierge/bell boys.

Much more very grateful and huge hooray👏👏👏 with Joel and Ms. Vangie.👏👏👏

Leisure Family_with_children

10/10

Exceptional

11 Dec 2023

Maria I

All staffs are very professional and courteous.
Excellent customer services, above and beyond!
Kudos to all of them especially Ms Vangie ( manager)
Joel , thank you for all your assistance!

Leisure Family_with_children

8/10

Excellent

01 Dec 2023

Rose Ann

staff are pleasant & always willing to help & give us whatever we need

Leisure Family

10/10

Exceptional

29 Nov 2023

Ederlin

the staff are friendly and courteous. breakfast buffet is good. unfortunately, elevators are always busy since you only have 2. but overall, our stay is pleasant. we will come back again. :)

Leisure Family

8/10

Excellent

22 Nov 2023

Narissa

I like the services of the staff.
Hotel has short breakfast hour, I wish hotel could extend it a little bit more.
Dining is very limited inside the hotel, limited hours.
I do not like the smell of cigarettes smoke at hotel lobby.
Hotel environment is kind of skeptical especially at night.

Leisure Family

6/10

Pleasant

20 Nov 2023

James

The hotel allows unregistered guest into rooms so there are several cases were more than 10 people are in the room - mostly relatives and children making the hotel extremely noisy with outsiders. I even overheard in the elevator a guest inviting all of his drinking buddies to his room and told his friends to just call him when they arrive at the hotel so he can sneak them into his rooms. Very disappointing as this creates a very poor atmosphere.

Leisure Self

10/10

Exceptional

20 Nov 2023

Elizabeth

We enjoyed our stay at Windford. The staffs were very friendly…they’re all nice and pleasant.

Friends_and_family Family

10/10

Exceptional

19 Nov 2023

JAY

The place was great to stay. But the restaurant service was terrible. We waited for like an hour to get our dinner.

Partner

6/10

Pleasant

02 Sep 2023

Rosanta

The only thing that I don’t like is the lock of customer service

Business_and_leisure Family

10/10

Exceptional

30 Aug 2023

Simon

Luxurious Manila hotel

The Winford is a really nice hotel, with great amenities friendly staff and nice rooms. The pool area is great, with a handy bar that serves food.
My only complaint is that I was always waiting for one of the 2 elevators!

Business

8/10

Excellent

21 Aug 2023

Maria

Proximity to transportation and shopping

Leisure Partner

10/10

Exceptional

26 May 2023

Annaliza

Superb service all throught out!

Leisure Friends

10/10

Exceptional

12 Mar 2023

Irene

The staff were all excellent. They really serve their customer with the smile. They make sure your needs are address. I needed to add another room on my second day & they accommodated it plus giving me a room with close proximity to my other room. Shout out to Colleen, she’s an angel.

Business_and_leisure Self

10/10

Exceptional

19 Feb 2023

PIA

Excellent property!

Leisure Partner

8/10

Excellent

12 Feb 2023

Joycelyn

Great location, within walking distance to plenty of restaurants and shops.

Leisure Partner

8/10

Excellent

19 Jan 2023

Roselle

Our stay could be even more perfect if they have enough elevators as their hotel is such a busy one.

Leisure Partner

10/10

Exceptional

13 Jan 2023

Divina

Staff very friendly, very clean next to SM San Lazaro mall

Leisure Self

6/10

Pleasant

30 Oct 2022

John

All staff tied so hard but sometimes a little too hard making relaxation difficult in public areas

Leisure Self

8/10

Excellent

01 Sep 2022

James

It is located access from a sm mall. The a/c was the best I have ever had

Business Family

8/10

Excellent

26 Jul 2022

Maria Emma

Staff were very friendly

Business_and_leisure Self

4/10

Poor

11 Apr 2022

charles

Felt like l was in a prison. Metal detectors to enter the hotel, guards with machine guns around the property areas in the hotel restricted hotel eyes on everywhere you go. Happy that we only booked one night.

Leisure Friends

6/10

Pleasant

14 Oct 2019

Michael

overpriced hotel

It was ok but too pricey. One can get a much better facility and service elsewhere in Manila for the same price.

Partner

10/10

Exceptional

09 Aug 2019

Verified traveler

Smiling faces of staff, helpful, accommodating, tried their best to have what you wanted. Kudos to Claine at the reception area & JP who assisted us with our luggages.

Friends_and_family Family

10/10

Exceptional

05 Aug 2019

Ketheswaran

Beautiful Hotel in prime Location, Friendly Staff ..

Business Self

10/10

Exceptional

27 Jun 2019

Verified traveler

I like how it is convenient that the mall is just across the hotel.

Business_and_leisure Partner

10/10

Exceptional

21 May 2019

Verified traveler

Enjoyed the location of the hotel, right across the street from SanLazaro mall and a free shuttle bus to lucky China town and markets 168 and 999

Leisure

10/10

Exceptional

06 May 2019

Verified traveler

An excellent place to stay, food good, rooms excellent, I will be back

Friends_and_family Family

10/10

Exceptional

04 May 2019

Maria(

Kudos to the staffs especially Joel, Thea, Michaela.
Also to the staffs if Valet services...thanks!

Friends_and_family Partner

6/10

Pleasant

14 Apr 2019

ABIGAEL

So..so

Not a good place if your are planning to celebrate occasions like reunions or birthdays. Too strict about how many people are in the room, what kind of food are you going to bring, how many liquors you plan to bring to the room, only 2 adults and 2 kids are only allowed to swim even you got a Suite room. They asked my guests to leave 11pm otherwise they will charge me 1400++ per person. Sucks!

Friends

10/10

Exceptional

03 Apr 2019

Becky Cruz

Excellent staff at the hotel

The hotel is beautiful. The staff went above and beyond to take care of us as well as other guests that I met at the hotel. The staff were kind and responsive to our numerous requests. While this stay noted 3 days, I actually ended up staying for 2 months with my mom in her room. We stayed at the hotel to be near the hospital while my mom was getting her medical treatment. Each morning, staff would greet us by name, get our tables with our usual orders at the restaurant, check in on us to ensure we did not miss our shuttle to the hospital, as well as check to see how my mom was doing throughout her treatment. I was quite amazed how attentive the staff were; from the front desk and duty managers, shuttle drivers, bellhops, Security officers, housekeeping, to the restaurant staff, these people were hardworking, took pride in their work, and always had a smile. They conversed with us, provided suggestions on places to visit as well as tips to keep safe. Their generosity would not be forgotten.

There was some incidences at the hotel but it had nothing to do with the hotel staff. There are some guests who rent rooms to host \"parties\" and it can get very loud throughout the day as well as night. Since my mom was there for medical reasons, getting some rest during the weekend was challenging. When I did call to complain, the front desk staff were always generous and immediately called or stopped by our next door neighbors and told them that they were being noisy and to stop.

Family

10/10

Exceptional

22 Feb 2019

Jimmy

It’s perfect, my family really had a great bonding moment. Will definitely come back!!
Kudos to all the staff! Good job!

Family

10/10

Exceptional

01 Feb 2019

KOK WENG

Nice hotel at reasonable price

Receiptionist and staff were all very kind and helpful.

10/10

Exceptional

17 Jan 2019

Verified traveler

Employees very professional and friendly
The facility is very beautiful
Location is so accessible

10/10

Exceptional

18 Dec 2018

Verified traveler

Very nice and friendly hotel staff.
Clean and comfortable rooms.

Although some rooms probably have doors linked to the next, atleast for the one I had. Not so soundproofed

8/10

Excellent

11 Dec 2018

Verified traveler

The need for access cards on elevators Also having 2K pesos cash security deposit instead of using credit card.

Leisure Family

4/10

Poor

21 Nov 2018

Klaus

region round the hotel was bad

Friends

10/10

Exceptional

23 Oct 2018

Eddie

everything is great no words to express as hotel staffs has great smile on them keep it up.

10/10

Exceptional

02 Oct 2018

Verified traveler

Perfect

I love my stay. Very nice room. Good hotel facilities.

8/10

Excellent

26 Jul 2018

Verified traveler

only lady guards greet us such as good morning etc. the breakfast buffet was nothing special 4 days with the same food , the room is clean but i kept bumping on the bedframe coz its way bigger than the matress the shower room leaks and i have to ask for 2 extra bathmats,

Partner

6/10

Pleasant

21 Jul 2018

Catherine

The room is beautiful very clean the only thing that is suck about the hotel is there swimming pool policy i dont think its right to tell u what supposed to wear and only 2 people are allowed to swim if u want to add more people it cost a lot which is terrible...

10/10

Exceptional

20 Jul 2018

John

This was my second time staying here. I love the Executive Suite. The staff is very friendly and will go out of their way to make your stay more enjoyable. It's also a plus having a large SM Mall directly across the street from the hotel, with a grocery store inside of it. I'm ztaying at the Winford everytime I visit Metro Manila.

10/10

Exceptional

13 Jul 2018

Jocelyn

All the staff are very nice. The hotel room is very nice and the the rate is great considering the free breakfast for 2.

10/10

Exceptional

04 May 2018

J.D.

From the beginning of our stay, the staff went out of their way to make my girlfriend and I feel comfortable. They even kept the 1st floor restaurant open after hours for our party to eat dinner after our arrival. During the check-in process, we were able to upgrade to The Executive Suite. I highly recommend this room for any couple staying at The Winford. Room service was very affordable and thr food was fresh and delicious every meal. I could go on and on about my stay here. I will definitely stay here on my next visit.

10/10

Exceptional

27 Apr 2018

elad

Really good

8/10

Excellent

17 Apr 2018

roland

Nice Hotel

The room was very nice. They will charge extra for early check-in. Wifi is good in the room area but not so good in the lobby area.

6/10

Pleasant

09 Apr 2018

Verified traveler

I brought my guitar with me but they didn’t allow it in my room. It was really disappointing. And going in and out of parking takes a lot of time because of the one at a time usage of the ramp.

8/10

Excellent

20 Mar 2018

Bullet

overall is good however the rate i quite expensive

It's good and really wanted to stay again

10/10

Exceptional

11 Mar 2018

Verified traveler

Very nice hotel accessble to many sites in Manilao

We had a gtimedating ad PL a nnto use this hotel again

8/10

Excellent

08 Mar 2018

Joan

It was ok

It was ok. Met our expectations of a 4 star hotel

Partner

6/10

Pleasant

23 Feb 2018

Phillip

Good Room, But POOR FOOD

While staying in Manila recently, my GF & I had occasion to stay at the Winford hotel. The room and staff were nice enough. We did find exception with the onsite restaurant. The food was BELOW STANDARD & the restaurant looked OLD. The food selection for breakfast was the EXACT SAME each day & of poor quality. Furnishings; tables, chairs and whole restaurant drastically needs an UPDATE!!!

Partner

6/10

Pleasant

02 Jan 2018

amigo

Not good very disappointing. To expensive. The choices of food very limited especially during breakfast and yet expensive.

10/10

Exceptional

16 Dec 2017

tina

great experience. hotel staff are very accommodating. just wished that they adxise the guests who are already unside the dining area a few minutes before they cleared the buffet table.

8/10

Excellent

22 Nov 2017

Verified traveler

Had a good stay at the hotel. Me and my partner did use the spa on the property. We did not enjoy the massage, therapist were busy talking to each other during the service. There is no privacy for couples massage. We just had to be in a room where there is other people.

Partner

2/10

Poor

16 Nov 2017

Verified traveler

Overall VERY POOR

We booked for a Executive Suite, check in- very slow; bathtub-ok, aircon- super duper not ok (heater instead of aircon, very very hot inside the room, cannot sleep and relax due to hot air-condition). . Operator-very busy, cannot accomodate call, asked them to check our cable but didnt check our cable tv. . Swimming pool- heated pool ok, but if u have guest need to pay p1476. . Very strict on how many person registered. . No perks for bday celebrant. . Breakfast-very minimal food and not a good buffet. . Request for late check-out - also not granted. . Upon Checking out- I surrender their keycard, they ask me to have a sit, while other customer on the line were accomodated and releases their security deposit upon surrender of their keycard. . In short, cannot accomodate request. . Very poor service. . We will never return to this Hotel again. . Ive been to many hotel, and every one of them are ok but this hotel is really annoying. .

Family

10/10

Exceptional

01 Nov 2017

Verified traveler

Annual Visit

Hotel has great location next to the mall convenient to visit my parents in the cemetery they offer buffet breakfast included n free wi fi . Price is very reasonable but better to book online

10/10

Exceptional

23 Oct 2017

John

This was my second stay here. All went well on this trip also. Nice clean room, good breakfast buffet included. Friendly and efficient staff throughout the hotel and casino. Two standout employees I would like to mention: Migs the bellman was very friendly and helpful during both our arrival and departure from the hotel He was also very courteous and professional at all times. Michael, a casino rep( not sure of his exact title)who worked the upstairs casino was also very helpful during my stay. Always friendly and courteous and went out of his way to help me on several occasions in the casino. Kudos to both these gentlemen, they are a great asset to your hotel/casino.

10/10

Exceptional

16 Oct 2017

Vera

nice hotel close to the mall

I had a very good experience that's why i came back for the second time.The room is clean and very affordable and the breakfast buffet was awesome plus they have daily entertainment like live bands etc. and my favourite part is the mall across the hotel.

8/10

Excellent

13 Oct 2017

k

Nice place next to large mall

Newer luxury hotel. Really nice place for a good price. Nice room, a little small but just big enough for my wife and I plus our toddler. Comfy bed. My favorite thing about the room is the shower. Awesome shower. Only things I didn't like were the heavy smell of cigarette smoke coming down from the casino to the lobby & the distance from the airport is a little far, about 50-60 minutes.

8/10

Excellent

07 Oct 2017

John

A great hotel accross the street from SM mall.

The room was very clean and comfortable. The shower was great and the bed was very comfortable too. The pool and bar on the 11th floor was great, and the view was really nice. The breakfast buffet has an omlette bar and a good amount of options. The proximity to the mall is very convenient, and gives you endless dining options. My wife and I stayed here with our 1 year old son, and we will definitely stay here again when we return.

Family

10/10

Exceptional

01 Oct 2017

Patrick

Nice hotel but sketchy surroundings

The hotel itself was top notch with excellent service. Though the surrounding areas was scetchy and the bed was not comfortable. Think of a typical Japanese bed and you will understand what I mean by uncomfortable bed.

8/10

Excellent

26 Sep 2017

Verified traveler

Didn't try the casino but the hotel is nice. . . . .

10/10

Exceptional

20 Sep 2017

emely

Nice hotel and good service.

Family

8/10

Excellent

18 Sep 2017

Honey

We had a nice time

We arrived late but still enjoyed the room. Breakfast is good though the choices were limited. We failed to enjoy the other favilities since we have to leave very early the following day

10/10

Exceptional

17 Sep 2017

Butch

Near SM Mall

Nice casino hotel next to the SM Mall. This mall is a smaller one not to be confused with the SM MOA. About 45 minutes from the airport. Two restaurants in the hotel and nice pool area. Very reasonable in price for high end stay.

10/10

Exceptional

16 Sep 2017

emely

Excellent service.

Family

10/10

Exceptional

08 Sep 2017

popoy

Very nice hotel!!

All staffs are accesible and friendly. Always ready to answer. Rooms are very clean and comfortable. I am very much pleased and would come back. I already recommended winford hotel to my friends and family. Room rates is very affordable but still the rooms and ammenities gave justice to the isefulness. Specialy the breakfast buffet!. :) thank you winford hotel!! I will definetly come back. :)

8/10

Excellent

06 Sep 2017

Verified traveler

Nice hotel and facilities - worth staying at!

Partner

10/10

Exceptional

01 Sep 2017

Boo

nice clean hotel

Lovely executive room booked after a 19hrs flight. Not overly impressed with breakfast though.

6/10

Pleasant

27 Aug 2017

steve

smells like an ashtray

hard to deal with the check in VERY SLOW and wanted extra paperwork everything smelled like smoke

10/10

Exceptional

24 Aug 2017

Verified traveler

Nice new hotel

We enjoyed our stay. Very clean and nice hotel for the very affordable price. Will definitely go back.

Family

10/10

Exceptional

23 Aug 2017

Christian

Great hotel for a very affordable price. The staff were very accommodating and friendly.

Partner

8/10

Excellent

21 Aug 2017

Eric

Great hotel & staff, unpleasant check out process

We essentially stayed from 13-20 Aug 20-17. The staff are great...helpful and friendly. The hotel is very nice, having only been open for a month or so. Beautiful pool area. Received a great massage from their masseuse, Novie (sorry if I misspelled). The casino has limited games, but I'm not a gambler, so that didn't bother me. My only complaint is their check out process....it takes soooo long. It seems you have to check out at the front desk, then they send someone to your room to take inventory (refrigerator contents, towels, tv remote, alarm clock, etc..), meanwhile you sit and wait in the lobby area. I really wish they would just take my credit card info, check me out, and bill me for whatever I used. The family in line in front of me literally took more than an hour talking to the reception because something was missing (in addition to the towel they took out of their suit case and returned). Please, please, please improve this process. Thank you.

10/10

Exceptional

10 Aug 2017

Madelyn

It was great. Staffs are very friendly

Family