Fersal Hotel Manila

Philippines , Metro Manila
MANILA, No 1455 Mendoza Cor Alvarez Sts Sta Cruz, 1455
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50 reviews shown

10/10

Exceptional

02 Jan 2026

don

very helpful, courteous staff

Leisure

10/10

Exceptional

28 Dec 2025

don

Everything was excellent.
The room and the kind, helpful staff.

Business_and_leisure Self

10/10

Exceptional

06 Dec 2025

Russel

Very accommodating staff, comfortable room, perfect!

10/10

Exceptional

21 Nov 2025

Jerameel

10/10

Exceptional

29 Apr 2025

Lorenzo

Shower was

10/10

Exceptional

11 Jul 2023

Armendariz

Thank you to the entire staff for a comfortable stay.

6/10

Pleasant

09 Sep 2022

Romeleo

Need improvemnt

Leisure Family

8/10

Excellent

16 Nov 2021

Cherrie A

Great service from the staff, they surely put in a lot of effort to please their guests.
Only thing I could say is, the exterior of the property needs to be washed. Noise from the exterior motorist, dogs that are 24/7 in the cage next door barks a lot. I feel sorry for them. I just know that the hotel has no control over the noise. Overall, the staff did a great job!!!!

Leisure Self

4/10

Poor

26 Oct 2021

Verified traveler

We weren't informed that the hotel is a quarantine facility. The pictures were also kind of misleading like what the rooms would look like. There were also cockcroaches. But I commend the receptionists' hospitality.

Business

8/10

Excellent

30 Sep 2021

Hazel

Very to close to my family

Leisure Partner

10/10

Exceptional

18 Feb 2020

Verified traveler

It is convenient because it is close to shopping centers and bus terminal s.

Business_and_leisure Self

4/10

Poor

09 Nov 2019

Sonny

All the staff are friendly but the amenities are terrible. No running hot water, no microwave oven, not enough parking space inside the building and not even street parking.

Business_and_leisure Partner

8/10

Excellent

08 Jun 2019

Joselito

The place is cozy and the hotel staff are corteous. The breafast food are superb.

6/10

Pleasant

11 Apr 2019

Verified traveler

Fersal Hotel Manila

It was a hotel closest to a hospital we had to be. The room was standard, but quite spacy.
When we arrived, they put us in a room without window. We requested to change to a room with window and they were able to accommodate and were happy to do so. Service with a smile.
The room was clean but it was very outdated, just like the bathroom.
Water pressure in the shower was low. They did have a water heater so at least there was warm water.
The room was very noisy due to being at an incredibly busy street. Insulation is not there.
Breakfast was basic and made upon order. It's not the best place we've stayed but also not the worst. As said, we needed to be close to the hospital.

Family

6/10

Pleasant

11 Apr 2019

Verified traveler

I love their breakfast. The personnel are courteous. The room is ok.
The issues - a) a flying cockroach somehow get into the bathroom at night. I engaged to one on the first night in the bedroom, killed it. Since then I always close the bathroom door at night.
b). the bathroom tissue is so thin that it's gone for a day. As I don't need a daily room clean up, I will have to ask tissue everyday. I ended up buying my own tissue. Recommend to put extra tissue every clean up and change it to a better quality.

Friends_and_family Family

8/10

Excellent

09 Jan 2019

ETHEL

perfect

Family

10/10

Exceptional

24 Dec 2018

ALMA CAIRO

Thumbs up

Relaxing, value for money, convenient location and good customer service. Staffs are all accommodating and helpful.

Partner

10/10

Exceptional

21 Nov 2018

Pete

Accessible

6/10

Pleasant

20 Nov 2018

Verified traveler

I like the location of the property which within walk

4/10

Poor

14 Nov 2018

Verified traveler

Inconsiderate hotel policy and deceiving bed size

They are very strict with early check in. Paid in full but they still asked for incidentals which i have to walk far away just to withdraw. Very inconsiderate!. Paid for a queen bed but their Queen bed is just less than a double size bed.

6/10

Pleasant

28 Oct 2018

Linda

Hotel meets my need at the time. It's closer to transportation and in prime location. Recommend to change their linens, esp the cover.

6/10

Pleasant

13 Oct 2018

henry

Nothing special

The upgraded rooms that border the road are too noisy to stay in so I had them move me to their other rooms which are extremely small. The place is old and not very well maintained. The best thing going for them is they have a restaurant to eat breakfast in. Staff is friendly.

2/10

Poor

04 Sep 2018

Verified traveler

Needs improvement in services/systems/facilities

I and my wife billeted this place because of proximity to where we need to however we're getting what we paid for. The room is just enough but the smell coming from the aircon is disgusting. It smells like molds as the aircon needs cleaning long time ago. The bathroom is too small too and smelling awful as well. Worst, the our parking space is blocked by irresponsible guest that the hotel staff should have control of. It took as around 40 minutes just to get out of the parking, bothering another guest's car and maneuvering in literally tight spaces as the owner of car blocking our path is nowhere to be found. We're supposed to leave at 10 but was able to get out 40 minutes after leaving us late. Never again in a place like this. Be warned.

6/10

Pleasant

02 Sep 2018

Verified traveler

It's just not what I expected for a 3 star hotel the room is dirty and has insects

6/10

Pleasant

10 May 2018

Verified traveler

Basic & Clean

Basic & clean amenities in a desired location. Free breakfast was a plus.

Family

10/10

Exceptional

26 Aug 2017

Verified traveler

Friendly staff and the location is good for us.

It is always a pleasure to stay at Ferzal in Andalusia branch. The staff are friendly and honest. I have been staying with Ferzal everytime I go back home to visit my family.

6/10

Pleasant

22 Jun 2017

mina

Been using fersal for a year now...booked for an overnight stay several times.

8/10

Excellent

03 Apr 2017

jessa

Good hotel for family

Nice, good and quiet hotel you can really relax. Staffs are cooperative and prompt

6/10

Pleasant

22 Mar 2017

Peter

Reasonable and affordable

Good A/C. OK wifi. Helpful staff. Reasonably clean and comfortable at a good price.

6/10

Pleasant

10 Jan 2017

Verified traveler

Good Hotel

Pleasant Stay

6/10

Pleasant

05 Jan 2017

Elsie

Cheap hotel...

Only stayed to wait our trip to ilocos...

Partner

2/10

Poor

13 Oct 2016

Babyhaley

Disappointing , bad customer service , noisy room

Partner

8/10

Excellent

30 Jun 2016

cliff wan

Nice hotel near UST university

Staff very nice & helpful. Very near to UST university, only half hour to intramuros & Barbara restaurant (evening show) room clean & tidy, great value stay, highly recommended

4/10

Poor

30 Jun 2016

Verified traveler

So so, only advantage is accessibility to places i need to go to. Room size, facilities, cleanliness and staff is below ordinary.

4/10

Poor

04 Jun 2016

James

Good for what I needed.

As you know, you get what you pay for. I was looking for a place near a training center where I was taking a course for work. The hotel is clean, in a fairly safe area (located near a university, so there are a lot of students around). There are many fast food restaurants in the area. The front desk staff are friendly and helpful. The restaurant was not the best. They did not have items at times, the hours were not kept, and at times they just closed. But for what I wanted and needed for the time I was there, I made it work. Maintenance was also good as they replaced the a/c unit when it stopped working.

6/10

Pleasant

05 Apr 2016

Keboy

You Get What You Pay For

The room was really small. I booked a twin bed room and there was barely any room to move around. The air conditioning was bad. The temperature was bordering decent to warm. The bathroom is also really small. I could barely move around in the shower. The refrigerator wasn't plugged in when we checked in; had to plug it in myself.

Still, it's pretty cheap. The location is okay. Jeepneys and Taxi's often pass by the area. The free breakfast was decent.

8/10

Excellent

27 Oct 2015

Verified traveler

It's nice hotel....It's convenient that it's close to Sm San Lazaro and UST...my complain is the free breakfast came super late that my daughter didn't even get to it before taking NMAT exam in UST when we stayed this weekend.

Family

6/10

Pleasant

22 Oct 2015

Old School

Noise may be a problem

It's probably my 5th time to stay here. Last time was not comfortable at all. Was given a room facing the street. Ambulance sirens woke me up 4 times. Management would do well to soundproof rooms facing street. Get rooms near the back. These are smaller but you'll sleep better there. Also, eat breakfast elsewhere.

6/10

Pleasant

08 Jul 2015

RADIA

I rated this hotel as 2 star only.

I rated this hotel as 2 star only. Their Make Up Room service is only up to 5pm. They don't serve request like changing bed sheets and pillow cases after 5pm.Foods intended for breakfast are too long to wait even as ordered the day before. You need to follow up from time to time. Poor service crew.

8/10

Excellent

14 Jun 2015

Rosalinda

No comment but satisfied

Family

6/10

Pleasant

02 Jun 2015

Michael Vince

Hope you'll improve

There are better hotels which offers the same room rate.

2/10

Poor

31 May 2015

Jessford

Small room for the price!!!

The rooms has no windows, low ceiling and it feels claustrophobic. The bathrooms are also dated and small.

Family

4/10

Poor

15 May 2015

Verified traveler

Small hotel, nice people!!

The hotel itself is pretty small. Not safe to walk after dusk. Room is small. Not much offered in room. Food was not good. But people who work there are very nice, friendly, and helpful. That compensate with what it offered.

8/10

Excellent

29 Nov 2013

sandychandra

Overall winner

I paid 1100 pesos for a ride from the airport around midnight (our flight from Shaghai was late), which turns out to be quite a lot more than what it would have cost on a metered taxi, which would be about 400 pesos to get to. I said that the Fersal ad stated a taxi ride for 900 pesos which I used as a starting point, and gave them 200 extra because I was tired. Bargain the drivers at the airport down then give them a tip is what I would suggest. The Fersal which is slightly further than the main touristy bit of Manila. This can have its advantages as the are is a lot nicer (no beggars or people hassling you), and it seems relatively safe to walk around, and there's a big mall (SM San Lazaro) nearby which is good for changing money. The staff at the Fersal are very friendly and helpful. The room was a bit pokey but the air-conditioning was great and a happily slept off my jet lag whilst flicking through the multitude of channels on tv. The bed was comfortable, and the free breakfast which I ordered from the set menu was tasty - no problems with belly aches or the like. I couldn't help but leave them a nice tip for Christmas.

6/10

Pleasant

23 Jun 2013

ERS

cheap but out of the way

Decent hotel for the money, but the location isn't great.

6/10

Pleasant

19 Apr 2013

David

room was acceptable

I liked the room service and brekfast. However, room was like small and the view was not good.

8/10

Excellent

29 Mar 2013

Verified traveler

close to relatives and getting where i had to go

i enjoyed my pancakes breakfast .. serve with eggs can go along way ... but what you pay for is way you get .... great access to wifi connection

Partner

8/10

Excellent

26 Mar 2013

Verified traveler

need longer cafe hour......

But then that was tested before .....nice staff.and polite rebooked it for another 3nights...

Partner

8/10

Excellent

23 Jan 2013

Michael

Friendly Staff - Good Budget Hotel

Staff very friendly and helpful. Convenient location if you want to go somewhere other than the normal tourist filled suburbs and get out and see real pinoys living.

10/10

Exceptional

19 Jan 2013

Kal

Fersal Hotel Manila

Very convenient to UST Hospital. Small but clean and comfortable. Polite staff and met our needs for location and price. Free internet with a good connection and speed. Modern TV with HD channels. LRT 1 (train) is 4 blocks away.