Name: HOTEL LUCKY CHINATOWN
Address: 21 Reina Regente Street, Binondo, Manila, 21, Manila, 1008, PH

2/10

Poor

21 Jul 2026

Yuwei

There are just so many things went wrong. The keys won’t work the first day upon check in. There is no hot water for two days. The bathtub is broken so they give you a bucket to fill up on your own. No hot water is connected to bathtub and they described as specialized features lol. Every room services needs to call up at least three times to get serviced. Breakfast was bad stale and stop service one hour before close. Staffs are rude and refused to help. The worst is they refused to give the security deposits back because they required an authorization release form for your own deposit. If you feel like being abused mistreated and neglected, this roach hotel is perfect for you.

Friends

8/10

Excellent

15 Jul 2026

Asa

Security is a high priority. Rooms are clean, water can be almost hot, staff is friendly and helpful. Most of all, they generally do not bother me. Hotel is connected via footbridge to the parking area of the adjacent mall, so easy access to decent mid-tier shops, a lot of dining options. Much lower priced shopping options just down the street. Numerous trikes available in front of mall for quick and reliable transportation. Overall, I'm pretty pleased.

Partner

8/10

Excellent

29 Jun 2026

Roland

Kyle, who was covering front desk was very helpful, attentive to details, did an outstanding job! He deserves a raise. :)

Friends

8/10

Excellent

21 Jun 2026

Danilo

Hotel people all very kind and helpful aircon in the room is very strong . Mall which has got everything you need is just next door.
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Issue is the noise outside but It is to be expected given the location And u won’t hear it once you are inside
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Also you enter into an aircon-less floor then use an aircon-less elevator to get to the aircon-less check in area . This is the hotel trying to cut cost so you can pay less .
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Don’t expect too much from the buffet . Better spend your extra $8 by going to the adjoining mall or street vendors.
Overall , I think it was a great experience . My spoiled brat of a son didn’t even complain!
Thanks to the staff for their warmth and kindness.

Family_with_children

10/10

Exceptional

09 Jun 2026

Joy

Will recommend the place to my friends

Partner

10/10

Exceptional

21 Apr 2026

Ming

Great location in Chinatown. Right next to Lucky mall.

Family

6/10

Pleasant

05 Apr 2026

Aries

Hotel was very accessible to shopping area and restaurants...hotel rooms and amenities needs improvement....

Partner

6/10

Pleasant

25 Feb 2026

Elaine

The room was alittle old

6/10

Pleasant

26 Jan 2026

Alona

Just ok. Very simple hotel nothing special but the staff are very nice. Hotel needs some improvement/maintenance.

Leisure Family

4/10

Poor

26 Jan 2026

Annalyn

Ist room, the batroom sink was leaking.. then we were transferred to the different room, water on the shower head was so messed up, water was spraying on the wall.

Leisure Partner

8/10

Excellent

02 Jan 2026

angelique

..

6/10

Pleasant

02 Nov 2025

John Mark

Hotel has seen better days but has not been maintained. Furniture not maintained with peeling paint. Paint in room had puffy paint probably due to water seepage. Broken bathroom fixtures. Leaking pipes. Moldy stuffy smell

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Jesse

Strange entrance being joined to the mall, but a cool location! It's a nice safe place to visit Binondo and close to all the shopping areas.
The room was quite big and had everything. The room layout felt like a big suite

Leisure Self

8/10

Excellent

04 Jun 2025

Verified traveler

The place where I stay is clean but there some issues about water overflowing when taking a shower

Self

8/10

Excellent

27 May 2025

Francis John

Nice clean hotel 💖

2/10

Poor

30 Apr 2025

Noli

terrible hotel ever

this is the terrible place i have ever been. and they called this room an executive suite???
bed bugs, filthy floor, dirtiest and stinkiest bathroom ever.. the ceiling is broken and wild open.. we left this place as soon as possible. it was like a horror abandoned hotel.

Partner

10/10

Exceptional

26 Mar 2025

Aida

Shopping and convenient

Leisure Friends

8/10

Excellent

19 Jan 2025

Manuela

at the reception the check-in time is 15 although I received an email from the hotel with the check-in time 14

Partner

10/10

Exceptional

13 Jan 2025

Estrella Luz

The transfer of elevators was a little inconvenient. However, I appreciated when they allowed me to check in at 2pm when I showed the email informing me about that when their actual check in time as posted at the Front desk is 3pm.

Friends_and_family Friends

6/10

Pleasant

27 Nov 2024

jeffrey

There are many details that are opportunities for improvement at this hotel. Our room phone did not work, which I mentioned three times to the front desk. No resolve. Our safe needed a code which we inquired about with the front desk. No resolve. And, little touches like a floor mat in the bathroom, and a holder for the bar soap would be appreciated. When we asked about the loose sink faucet, we were told that there were many like that. Really? Then, why not fix them?

Leisure Family

6/10

Pleasant

20 Nov 2024

Hilda

i don’t like the washroom, too filty need upgrade. saw cockroaches running around. Stains on bedsheets.Old towels. No hand and face towel, will ask you to pay. Breakfast is lousy. They even hide the buttet and said no more butter. They bring it out inly when you are mad and comment that you paid for breakfast and nothing to eat.will not recommend this property.I have ti called the maintenance 3x. One for the TV, 2) for the toilet 3) for the table lamp-switch is loose.

Leisure Partner

10/10

Exceptional

17 Nov 2024

Rebecca

Location of being besides Lucky China Town Mall and divisoria area where we can buy different merchandizes at a lower cost and wholesale price.
The staff are nice and has very good customer service.

Leisure Family

10/10

Exceptional

22 Oct 2024

Pue Jing

Convenient

8/10

Excellent

19 Sep 2024

Maria

Great staff. Conveniently located to main attractions. Many dining options. I booked this hotel for my parents who have mobility issues so they could experience Binondo and they were not disappointed.

Leisure Family

8/10

Excellent

22 Jul 2024

Catherine Keng

A lot of food selection as there is a mall beside the hotel.

Leisure Partner

4/10

Poor

18 Jul 2024

bobby

AC was nice, first Night no hot water second Night had hot water.

Family

10/10

Exceptional

27 Jun 2024

MERIAN

Love it

4/10

Poor

19 May 2024

Pam

Minus the convenience of the location, the hotel itself was very disappointing. Stained rugs in the lobby and in the room, stained side bench in the room, no towels , broken desk lamp. I don’t think it’s fair for me to blame it on the staff but I have a feeling it is just poor management.
Comfortable with the fact that their location offers the best in the area and so there’s not much effort in being able to provide a cleaner , more pleasurable hotel stay. I have always stayed in hotels during my travels and this one definitely did not meet my expectations even when comparing it to the other hotels of the same type category.

Leisure Family

6/10

Pleasant

25 Apr 2024

Wenifredo

Clean but no smart TV

Leisure Self

8/10

Excellent

28 Dec 2023

Jaime

Chinatown Experience

The hotel is good for the price. Room not spacious. Bathroom lacks more amenities. No hand towels, no wash cloth, and shower room feels unsafe especially for the elderly or seniors. No hand bars to hang on prevent slipping . But the hotel is just at the side of a large and beautiful mall. Very close Divisoria for shopping. Enjoyed our stay 😃😃

Partner

8/10

Excellent

22 Dec 2023

EJ

Hotel is a little dated. It was clean though

Leisure Self

10/10

Exceptional

13 Nov 2023

Kenny

Quiet & Convenient

Leisure Family

10/10

Exceptional

25 Oct 2023

Sandra

Love it

Very nice front desk and very clean and accessible to all your needs and most specially food and shopping.

Partner

10/10

Exceptional

22 Oct 2023

Sandra

Very Clean

Very nice front desk and definitely coming back and recommend.

Partner

10/10

Exceptional

10 Sep 2023

Ruben

As a customer, I must say that Hotel luckychinatown hotel really impressed me. The genuine care and attention they showed to my parents during there stay were remarkable. Their staff went above and beyond to make them feel comfortable!! Shout to AUBREY!! She is great and amazing worker in professional term!!

Business_and_leisure Family

10/10

Exceptional

30 Aug 2023

gracia

nice and clean room . place is very near to cheap stores n restaurants👍

Partner

6/10

Pleasant

05 Jun 2023

Limmy

Overall, the property was ok with great price and safe. The overall property condition was somewhat dated. Definitely could use some updating.

Leisure Self

10/10

Exceptional

03 Jun 2023

Susan

My kids stayed for more than a week & I did for 15 days. The staff are super friendly. Since it was a long stay, Renz, one of the room attendant was able to coordinate with me with regards to bed linen change & room clean up (which I didn't do every day). He always remembered to give me my ration of water bottles for the day & filled my depleted toiletries. This property is just beside the mall. It is very convenient for shopping & meeting up with friends & families due to the variety of restaurants in the mall.

Leisure Family

6/10

Pleasant

10 Apr 2023

Maria Isabel

The staff members in this hotel are polite, friendly, and helpful. However, the linen, bath towels, and floor mat towels are stained and dirty looking. Also, there are cockroaches crawling on the floor and walls.

Business_and_leisure Self

10/10

Exceptional

27 Feb 2023

Verified traveler

Excellent in all aspect!
Comfort, location, cleanliness and service!!!

Self

6/10

Pleasant

12 Feb 2023

Iwona

Not that great

Just for one night before we headed home. Breakfast a bit of a disapointment, only 3 options to choose from, waited a while for it, then received it cold. When comunicated this with the staff was essentially ignored. As much as the room was what fine the customer care wasn't.

Partner

2/10

Poor

18 Nov 2022

Patrick

No hot water for shower.

Business Self

8/10

Excellent

15 Nov 2022

Solita

I liked that it is connected to a very nice Mall where you can have good places to eat, good stores to shop and even a grocery.

If you like Chinatown, then here's the hotel for your perfect convenience.

Though it is not a 5-star, it suffices for good eats, good shopping, and a decent place to stay.

I love the free parking as it is quite difficult to find parking in this location.

Business_and_leisure Self

8/10

Excellent

09 Aug 2022

Fe

It is near restaurants and shopping areas.

Business_and_leisure Family

10/10

Exceptional

16 Jul 2022

Josephine

Great location and amenities at a competetive price. Staffs are very friendly and accommodating. Price of food at the cafe was comparable if not cheaper than the ones nearby. I used this hotel to voluntarily self isolate. Nearby shopping malls are popular with the locals. Lots of choices for dining also in the area.

Leisure Self

8/10

Excellent

03 May 2022

Curtis

Excellent hotel for Chinatown.

The hotel is perfectly located in Chinatown. Staff are friendly and professional. The security and the safety at the hotel are excellent and very comforting & reassuring for the area of the hotel.

Partner

6/10

Pleasant

02 May 2022

Ebenezer

The place and reception staff are great. However, the guards at the ground floor are constantly asking for your room number every time you pass the door. I find it very inconvenient and shows how there is lack of trust in their guests. I haven’t experienced anything like this in other hotels.

Business_and_leisure Self

4/10

Poor

07 Nov 2021

Ronnie

My siblings and I stayed here to complete our quarantine for 5 nights and 6 days. Our overall experience was terrible. Their processes and protocols lacked efficiency, staff had poor customer service and lacked attention to detail, rooms were not clean and were infested with ants and cockroaches, rooms were also small and did not look like the photos they have on their website; most importantly, the food they provided lacked variety, nutrition and flavour. I strongly DO NOT recommend staying at this hotel.

Business Family

8/10

Excellent

18 Jan 2020

Verified traveler

Nice place to stay

Pros:

Hotel was nice. Clean and staff was pleasant.
Near the mall so you can shop and then just bring it to your room, as a bridge connects the mall and parking lot to the hotel.

Cons:

It was just confusing that the reception is on the 4th flr. Concierge on the 1st floor.

They are still doing construction so expect to hear a lot of noise. The tap came out of the faucet, i asked for it to be fixed, the person came but have to leave as he doesnt have any tools with him. Have to call reception as it was already late.

The drainage is slow so while showering you have to turn off the shower so thr dirty water won't overflow.

* didn't try the breakfast.

Friends_and_family Family

8/10

Excellent

09 Jan 2020

Aubrey

Value for money

Place was ok considering the price I paid for it. The only thing unpleasant is that the parking is shared with the mall and we had issues exiting the area early in the morning

Business