Name: Best Western Plus Regency Park
Address: 13600 Hartman Ln, Walker, 70785, US

8/10

Excellent

03 Aug 2026

Kim

The room was clean overall but it was obvious the toilet was missed!

2/10

Poor

03 Aug 2026

Brittany

Do NOT stay here! I never leave reviews but I have to on this one. We only stayed a night with our family. We check in, it immediately smells awful in the lobby. We go up to our room and the AC is out on third floor. It was no joke 95 degrees in the hallway. Took over an hour just to get the room to a comfortable temperature. The pillows were stained, there was grease on the headboards, the toilet seats were so old they were scratched dirty and warn. There were stains on every piece of furniture. The kids wanted to swim so we went down to the pool. There was an umbrella inside the pool at the bottom of the deep end. It was so dirty you could barely see the bottom. Looked like it hadn’t been serviced in months. Breakfast was terrible. A microwave with packets of instant oatmeal and red apples that have been sitting in a basket for who knows how long. The one good thing about this place was the staff. They were friendly and kind. For the area (which is a nice area) this hotel is awful!!

2/10

Poor

31 Jul 2026

Nasser

This BW Plus wasn't anything showed in pictures. The staff was very rude and reluctant to give any extra blankets says only one blanket per room which is the most ridiculous thing I have ever heard. We the bathroom was disgusting and nothing work, shower tub didn't had drainage problems, water stood still whole you take shower in your own filth. We ordered pizzas and few hours later all attacked by roaches for leftovers. This place should have a visit from the health inspector. Will never be staying at this place. Don't know why is it an excellent reviews unless all fake reviews.

8/10

Excellent

31 Jul 2026

Robin

Good stay

10/10

Exceptional

29 Jul 2026

Irene M

Clean room, very good staff, very forgettable breakfast. Would stay there again!

8/10

Excellent

28 Jul 2026

Jessica

Staff was friendly and property is well taken care of.

8/10

Excellent

24 Jul 2026

Robin

Clean room, nice pool area I like that it has restrooms outside in pool area, nice lobby & breakfast area.

Partner

8/10

Excellent

24 Jul 2026

Alanah

Everything was decent, hated how all guest were piled next to Each other and we had some very loud neighbors and a strange lady next door. Breakfast was extremely limited, but the Overall experience was okay.

10/10

Exceptional

20 Jul 2026

cid

Very peaceful

Partner

6/10

Pleasant

18 Jul 2026

Mary

3rd floor was hotttttttt. We were offered to be moved to a smaller room but it wouldn’t be big enough for my group. The sofa bed frame was broken. Took forever for our room to cool off. And I was charged an additional $14 on top of what I was told by total would be.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Bryanna

Pool was green and umbrellas broken

6/10

Pleasant

09 Jul 2026

Nancy

Room was clean. A/C was turned down to 60 degrees and still warm. No place to hang towels in sink area & shower door off bottom hinge.

Partner

8/10

Excellent

06 Jul 2026

MELISSA

The stay was great. Breakfast was ok.

10/10

Exceptional

05 Jul 2026

cid

Very clean and great staff

Partner

4/10

Poor

04 Jul 2026

JONI

Shower did not drain. Several bulbs out. AC did not work in hallway and it was middle of summer. I don’t expect a perfect stay but if I’m paying to stay somewhere, I would except the shower to drain. Waiting for it to drain with 6 people would put a huge delay in someone schedule. Or standing in someone else’s shower water is disgusting. .

8/10

Excellent

03 Jul 2026

Joe

The property was well kept. The room was very clean but had a musty smell. The shower curtain was molded at the bottom but overall

8/10

Excellent

01 Jul 2026

David

The room was clean. The only problems we noted was that the light bulbs were out in the lamp by the bed and in the corner of the room. The bathroom was clean, but the light over the shower needs replacement. I told the front desk and Daniel, night auditor said he would address the issues. So, that was good. Breakfast was pretty good especially the cappuccino.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Jaun

It was perfect loved

10/10

Exceptional

21 Jun 2026

cid

The hotel was very clean

Partner

10/10

Exceptional

20 Jun 2026

Kimberly

Our family of four enjoyed our stay for one night here. It was easy to find and the staff was friendly. We enjoyed the pool and workout facility while there. Excellent stay!

Family_with_children

8/10

Excellent

18 Jun 2026

Leroy

It was a great stay

10/10

Exceptional

15 Jun 2026

Mary

Room was clean and the bed was comfortable. I would stay there again.

Self

10/10

Exceptional

14 Jun 2026

chris

My family and I have stayed here many times. We always feel welcome and are treated very well!

8/10

Excellent

10 Jun 2026

Jack

It’s a okay place to stay the staff was very nice and helpful the rooms were not as clean as they should have been we stayed for a week and housekeeping never cleaned the room we had to ask for towels everyday empty our own garbage cans we had even put the clean please tag on the door when we left for the day only to come back and nothing was done to it

Partner

6/10

Pleasant

07 Jun 2026

Shelli

This was one of the most poorly maintained properties we’ve stayed at in a long time. It is clear that the ownership is trying to cut expenses at every corner. When we walked into the lobby for the first time the place felt ‘closed’ due to how dark it was. Only minimal lighting was being used. The lobby was a little hot but nothing compared stepping out of the elevator and into the hallway of our floor. It was so hot it initially took our breath away. I honestly think the floor AC had been turned off. Not just set to a high setpoint, but off. We went to our room, AC was off in there as well. Not surprised, but it did work fine once placed in service. It just took a while to cool down. Carpets were very dirty. Considering how many pieces of small trash that were scattered about, It’s hard for me to believe they were vacuumed after last visitors. The toilet seat was severely loose, stained and damaged. Replacement would be a super easy and cheap replacement to avoid negative reviews. Bed and linens appeared to be okay. Definitely low end quality but seemed clean. We would not recommend this hotel to anyone else. And to reiterate, I don’t know what it takes to qualify for a Best Western “Plus” status, but this one definitely shows the system BW has in place for qualifying is majorly flawed. We will not be back to this property for sure and BW has lost any further visits from us as well. BW needs a serious sit down with the owner/operator about representing them well

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Elphege

the stay was ok. the bathroom needed to be cleaned better. There was no hair dryer in bath.

The breakfast was ok but no fruit.

The lighting in the whole room was not good. Need more light in bath and bedroom.

The staff was very friendly.

Partner

10/10

Exceptional

28 May 2026

charles h

Check in was very easy. Comfortable bed. Clean room. Very quiet property.

Self

10/10

Exceptional

20 May 2026

Tracey

Everything was great. Clean, comfortable and helpful.

Self

6/10

Pleasant

18 May 2026

Bobbie

The hotel was average, we did have a stain on a towel and pillow case that was obvious. There was no way that the house keeping crew would not have seen it when putting it into the room so throw away something that cannot be cleaned, it's just gross. The breakfast was average. Staff were nice.

Friends_and_family Family

4/10

Poor

18 May 2026

Susan

Breakfast was horrible. Not a lot of choices as in previous years. Last couple of years this hotel has gone down hill. Rooms need repairs. No plugs for tubs to take baths. One room had no privacy curtain and bed was hard as a rock. This stay no light bulbs in any of lamps. Only had one with a bulb and one bedside lamp was completely broke. Floors in room sticky and carpet felt dirty. Wore socks and the were filthy walking around the room.
Have stayed there for years and each year it’s worse. Finding somewhere else to stay going forward.

Friends_and_family Family

4/10

Poor

17 May 2026

Kandace

Was disappointed in the cleanliness and freshness of the room. Flooring in room was greasy and slippery. Carpet was damp, furniture was dirty, sheets and rags had stains on them. Hallways were hot and elevator smelled.

Friends_and_family Family

4/10

Poor

10 May 2026

christopher

We stayed at this hotel based on the positive reviews, but unfortunately our experience did not match the ratings at all. The property felt very worn down overall. There was visible wear and tear throughout the hotel, including the lobby furniture and the room furnishings.

One of the biggest disappointments was the gym. Nearly all of the cardio equipment was broken except for the weights, which was frustrating since access to a functional gym was important to us.

The towel situation was also odd. Our room initially only had one bath towel along with several washcloths. I requested additional towels, but after housekeeping refreshed the room, we were once again left with only one towel.

The bed linens also looked wrinkled and somewhat unkempt upon arrival, which did not give a clean, fresh impression.

To be fair, the location was convenient, the complimentary breakfast was decent for a free hotel breakfast, and we did not experience any issues with bugs or cleanliness concerns like rodents. However, for the price we paid, we expected a much better overall experience and better maintenance of the property.

2/10

Poor

13 Apr 2026

Ryan

Hot water never got above lukewarm, room had a chemical smell to it, and the beds were hard as the floor and were not queen size. They were full size.

Family_with_children

4/10

Poor

13 Apr 2026

Herman

No light fixture is n bathroom. Had to leave for another hotel. I an not responsible for the booked stay for 04/10/2026.

10/10

Exceptional

12 Apr 2026

Trenton

Room was clean and comfortable. Breakfast was better than most hotels. Faucet water was not super clean, but this was probably due to the city's water, not the hotels fault.

Self

4/10

Poor

09 Apr 2026

Jeff

We are uncertain whether our room was cleaned since the previous occupants left. We had an accessible room, so I did not request to change rooms. There was makeup on the pillowcase and blood smears on the top of the duvet cover. Bathroom sink looked used and not wiped. Toilet paper had one empty roll, one almost empty roll, and one half roll. Fridge had broken shelves, and a discolored ice jam with a bread tie frozen in it. We asked for and were provided clean bedding by the front desk, but they had us bring the soiled linens to the front desk which was really gross. They did not offer to remove the bedding, remake the bed, or help in any way. There was a small apology, but the overall response was underwhelming. The room had a funky odor that we thought went away with turning the fan on, but we realized our noses had just adjusted.
Breakfast was decent, check in and out were fine.

Partner

6/10

Pleasant

07 Apr 2026

Nicholas

this is my second time staying at this hotel. The first time was the reason why I came back the second time but I stayed in room 300 and for the most part it was clean but I noticed in my shower, there was a bar of soap left in there as if the shower wasn’t cleaned. there was also a roll of toilet paper in the corner of the bed under the nightstand. not sure why but nonetheless, the room was decent.

Partner

8/10

Excellent

31 Mar 2026

Kathey

Breakfast was good and the parking felt safe. I had booked a nonsmoking room for 3 days , we checked in late and was put in a smoking room. The smell of smoke was overwhelming. The room had no shower curtain or working iron. The next morning I went to the front desk and asked to have my room changed. They were very helpful and changed my room. All the workers I came in contact with were friendly. I would stay there again.

Partner

4/10

Poor

28 Mar 2026

Maurice

Staff was always busy smoking outside or otherwise unavailable. Shower floor was not clean, Upholstery on chair in room was dirty/soiled. This hotel needs some TLC. It’s not getting any.

Partner

6/10

Pleasant

16 Mar 2026

Eddie

Furniture was scuffed up in some areas. Drawer pull was hanging by one screw. Bathtub was not clean ( had a ring around the tub).

Partner

10/10

Exceptional

16 Mar 2026

Isaac

Restful stay while we recharged to continue our road trip.

Partner

6/10

Pleasant

14 Mar 2026

Logan

Room smelt musty and sheets felt unwashed. Staff checking in was amazing and very kind!

8/10

Excellent

07 Mar 2026

Joseph

N/A

10/10

Exceptional

06 Mar 2026

Kevin

The location was good. The rooms were clean. Breakfast was adequate. Staff very helpful.
The Air Conditioner worked, but the controls were broken, so you could not control the temperature or turn it off.

6/10

Pleasant

04 Mar 2026

Eric

Our room had no room-darkening/privacy window shades, but we were cheerfully given another room when we discovered the problem. The hotel seems to have been updated somewhat recently, but there are many minor things that are worn or not working. For example. the shower has shampoo and body wash dispensers, but they are non-functional. Such items are supplied, but in another room. The breakfast is OK but not great. Overall, I would rate this hotel at less than 3 stars. It had very high ratings, that I think are overly optimistic. I booked because of the relatively low price and high ratings, but believe that the old adage is true - you get what you pay for. It is not bad, just not 3-stars.

2/10

Poor

02 Mar 2026

Ashley

Roaches in our room and strong pot smell in hallways

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Susan

Bed hard and uncomfortable.
Clerk announced our room number to everyone waiting to check in.
Room we were in had mold around the bathtub. No stopper for bathtub. Clerk said none of the tubs have stoppers. Had to use a wash cloth.

8/10

Excellent

15 Feb 2026

Mellie

Staff was friendly the room clean

Leisure Pet

2/10

Poor

23 Jan 2026

Verified traveler

Not clean and roaches were in the tub. I have video proof.

Partner

10/10

Exceptional

08 Jan 2026

Cynthia

We didn’t eat the breakfast.

8/10

Excellent

04 Jan 2026

Jennifer

We had a great experience despite a couple hiccups- but everything was handled with grace and kindness!

Partner

2/10

Poor

04 Jan 2026

Terrence

This was one of the WORST hotels I have ever stayed at. It was so dirty and old that I didn't want to unpack my suitcase. The shower and toilet had crud all around them, and the carpet in the room was disgusting. There weren't even enough towels in my room. If it weren't so late at night, I would have switched hotels. Do not stay here. I'm so disgusted.

10/10

Exceptional

03 Jan 2026

Anna

Top notch stay. Staff, room, amenities all great!

Leisure Family

10/10

Exceptional

03 Jan 2026

Jorge

Yes everything was good

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Justin

Helpful and friendly staff.

Business Family

10/10

Exceptional

02 Jan 2026

Susan

The price was great. The staff friendly and polite. The room was clean. The whole place smelled so good.

Leisure Self

6/10

Pleasant

27 Dec 2025

Kyle

This is not a hotel I would likely stay in again. The Price was ok but it definitely needs updates to rooms and the toilets. In order to flush our toilet we had to take off the tank lid so the arm of the handle ti let the water out. The room smell very stale and unpleasant. The morning staff was away from the desk taking many quick breaks and smoking at the front entrance. It definitely needs work before I would stay again by choice.

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Rhonda

The gentleman checking us in was so friendly and helpful especially when we needed to change rooms. The room we stayed in was pretty comfortable but the problem was the toilet we had to take off the tank lid in order to flush the toilet each time. The rooms are pretty outdated and need a makeover. The morning desk staff and the staff taking care of breakfast were moving around a good deal mostly to take care of their breakfast and take smoke breaks right at the entrance of the hotel. My husband and I travel a good amount and I trusted the reviews I read. This is the first time I would disagree with the majority of them.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Lawrence

Room was very clean. Dale and the staff friendly and great assistance.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Anastasia

Ran out of Breakfast and waffle iorn not working properly.

Leisure Family

8/10

Excellent

11 Dec 2025

Timothy

Location

Self

6/10

Pleasant

07 Dec 2025

Shana

The staff were very pleasant and the entranceway was extremely clean. The sheets were old and peeling, and the furniture was worn, but everything was clean and usable. I was on the top floor and it was very quiet. For the price it was a good deal. I would recommend avoiding the fitness center, though as it was small, dark and extremely stinky.

6/10

Pleasant

04 Dec 2025

Verified traveler

No bathtub mat. Inadequate soap. Too crispy sheets. An unplugged lamp provided but no outlets to plug it into. Lighting terrible for older people. Accessible room was a hike to the end of 3rd floor hall.

Leisure Family

8/10

Excellent

03 Dec 2025

Susan

Everything was fine the price was great

Leisure Self

10/10

Exceptional

03 Dec 2025

Dave

The total service was great

Leisure Partner

2/10

Poor

01 Dec 2025

Melissa

We had to move rooms because someone left two barking dogs alone for hours. The whole third floor and elevator always smelled like weed and there was a roach in the dining room and the shower. The shower curtain had mold on it. We left early.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Mark

The property was great, checked in very fast and my room was ready…

8/10

Excellent

23 Nov 2025

John

Everything was great including the staff. The reason for 4 stars is the bed was hard as rock. I kean no give at all. I kept getting up through the night because my back was hurting so bad. I won't stau here again only because of that. Otherwise the place was great, clean and very easy checkin.

Partner

6/10

Pleasant

22 Nov 2025

Cynthia

Room was a little smelly and there was mildew in the shower.The staff was really nice though.

Partner

10/10

Exceptional

17 Nov 2025

Gina

The employees were courteous and helpful. The hotel was clean. Rooms could use updating soon,

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Latorria

Great experience

10/10

Exceptional

11 Nov 2025

Rosa

Staff was always available

Leisure Family

10/10

Exceptional

08 Nov 2025

bonnie

We have come here a number of times. Clean, staff is very nice and coffee is out standing.

Leisure Family

10/10

Exceptional

03 Nov 2025

Lavonne

Room was extremely clean which is always appreciated but the staff was also so very friendly and helpful. Having staff that makes you feel welcome is such a blessing.

Business_and_leisure Pet

8/10

Excellent

02 Nov 2025

Anita

Comfortable bed. Room could use a little better quality updates.

Leisure Family

8/10

Excellent

26 Oct 2025

Brittney

The staff/front desk workers were really nice and helpful. We will stay again.

Business

8/10

Excellent

23 Oct 2025

Connie

Yes it was fresh ...there were no biscuits for the round scrabled eggs and sausage . First room we were given had wet carpetso we hadto move to another room. Second room was clean and nice except for ink scribbled on thw chair. Guy at the desk was very politeand friendly. Enjoyed our stay. Thanks.

Partner

6/10

Pleasant

23 Oct 2025

Eileen

I had to wipe the entry floor because it had something sticky on it.
I know the staff can't enforce this all the time but I hate going into a hallway and it smells like marijuana.
The morning staff when we were leaving was very nice.

Leisure Family_with_children

4/10

Poor

21 Oct 2025

April

Tub was gross. Almost fell off the toilet due to the seat moved. Around the window seal was a bunch of black stuff and gross. The juice at breakfast was watered down. You get what youpay for I guess.

Leisure Family

8/10

Excellent

20 Oct 2025

Athanasios

Should have an additional waffle maker

8/10

Excellent

19 Oct 2025

Patrick

We enjoyed our stay here as always. Very convenient for dining options and close to interstate.

Partner

6/10

Pleasant

17 Oct 2025

Wyatt

Room smelled like wet dog, only gave half sized pillows on bed, slipped on bathroom floor and cut my elbow open on sink bar and had to go buy liquid bandaid to stop bleeding after 20 minutes. TV kept freezing half the time, refrigerator had major ice build up so couldn’t use top shelf and other shelves were loose so my can drinks fell over. Internet was free but as slow as using my 5G cell connection. First floor was noisy because of parking lot and people talking loud until 2am and few other minor things.

Business_and_leisure Self

6/10

Pleasant

17 Oct 2025

Wyatt

WILL NOT be staying at Best Western Plus Regency Park in Walker again. Breakfasts were nasty. Be careful getting out of the shower. I took a shower, dried off in shower and dried bottom of my feet before stepping out on bathroom floor and still slipped due to humidity I guess and cut my elbow open on the sink platform because it has sharp edges, not rounded off edges. I had to go buy liquid bandaid to stop the bleeding after 20 minutes.
Room I stayed in smelled like a wet dog and the first floor double queen rooms are noisy because of cars and people outside talking loud all night until about 2am. Refrigerator had huge ice buildup and shelves weren’t sturdy, so my cokes wouldn’t sit upright.
On the beds, they only provide 4 half pillows instead of regular full pillows. The TV stations kept hesitating and I’m guessing it’s DirectTV because in top right corner of channels it said DTV, so was very hard watching programs when it stops video/audio and then starts and stops for about half my stay there.

Won’t be going back to that hotel again. The LaQuinta Suites next door I’ve stayed 2 times before this trip and got 5 stars on EVERYTHING with no problems mentioned above, so I highly recommend the LaQuinta Inn Suites that’s within walking distance
I shouldn’t have changed but thought I’d try to save $10 a night which was a HUGE MISTAKE!!!!!!

Business_and_leisure Self

10/10

Exceptional

17 Oct 2025

Preston

Very nice

8/10

Excellent

13 Oct 2025

David

Clean

Family

6/10

Pleasant

11 Oct 2025

Bridget

Stay was good. Gym sucked . Sad about that . Friendly staff

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Lesley

The room needed some tlc. shower head was hanging off the wall. any water pressure. Can tell the room had been patch painted poorly. Sheets were left on the

10/10

Exceptional

06 Oct 2025

JOYCE

Felt safe, needed more parking space

Leisure Self

10/10

Exceptional

05 Oct 2025

Danita

Parking was safe. Hotel appeared new & fresh. In-room workspace was good. Rooms around me were quiet. Staff courteous. Room was clean.

Business Self

10/10

Exceptional

04 Oct 2025

Theresa

Samantha and staff were awesome, thank you for a great stay.

Leisure Self

10/10

Exceptional

29 Sep 2025

James

Property is great for a one night stay close to the interstate. Staff were responsive to our needs.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Brenda

The check in was great

4/10

Poor

14 Sep 2025

Richard

The room had dog hair in it
The room was very dark especially the bathroom.
The breakfast was slim and not very good.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Al

There was nothing unique about the property, but we had a pleasant stay.

10/10

Exceptional

01 Sep 2025

Frank

Staff all friendly and helpful, bed is comfortable. Nice sized room
Hotel is convenient and tucked away in safe area. Gym and pool are okay, need some upkeep. Good value for your money. Breakfast options can be improved.

Business Partner

10/10

Exceptional

01 Sep 2025

Shanna

Pleasant stay!

Leisure Family

8/10

Excellent

30 Aug 2025

Frank

Comfortable bed and good sheets. Very friendly staff. Convenient location.

Business Partner

6/10

Pleasant

17 Aug 2025

Katie

Toilet refused to hold water pressure and desk staff said they had already been informed of the issue twice before. Fix your toilets.

6/10

Pleasant

15 Aug 2025

Carolyn

The property was under construction. Great staff great service. They did missed my wake up call. This was a old hotel but they have changed several things. I would stay again

Business_and_leisure

10/10

Exceptional

15 Aug 2025

Dave

Dog feeces on lawn near doors. Dog barking at 5 in the morning beds are always great

Leisure Family