Residence Siesta

Italy , Rimini
RIMINI, Viale Principe Di Piemonte, 29
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13 reviews shown

8/10

Excellent

20 Apr 2025

Lisa

Enjoyed our stay!

Leisure Family

10/10

Exceptional

10 Oct 2023

Maria

It was wonderful.

Leisure Family

4/10

Poor

21 Dec 2021

Deborah L.

READ the FINE PRINT

This reservation was made the day of occupancy as we were already in Sarasota. If I wasn't a Hyatt member this could have been difficult to find, check in as no contact number was listed, nobody called us and we needed to check out of our Hotel. I read the owners requirements to rent, but the Managing company had different requirements not posted on the advertisement. This is a stunning piece of property and the suite was more than I could have asked for, but the property management has much to improve. The staff was courteous but nobody told us the Master shower did not work, thus the next morning when it was needed, the handle was so loose it would fall off. No water to the shower. That began my concern as they took an extremely large credit hold incase 'we' did any damage to the apartment home.
I have rented exquisite units and have never had to put that kind of hold on my CC. Needless to say I began to comb through the suite as there was no 'checklist' to measure our stay by. I called the office on the dent on the Sub Zero refrigerator and they were surprised by it. We were not allowed to check in because of all the 'detail & cleaning' that had to happen before hand.
Here's the skinny:
- NO return calls for 3 days regarding shower head being repaired. A Call back mssg on day 3 (last day) they left stating a handyman would be fixing it. No one showed up.
- We were informed that all towels, silverware, dishes, etc would be counted and unit combed through for any damage then if so, the credit hold would be charged. The very large amount not listed in the advertisement.
- Management fees and cleaning fees were listed & charged. Only, if there is no water to the main shower, then how was that cleaned?
-Upon check out for an early flight the Receptionist apologized and told me the shower part had been on order and thats why it wasn't working. So why didn't someone tell us that before we rented or took occupancy and compensate us accordingly? I made sure to follow all the rules, including trash removal & left the space in fabulous condition.
-Asked for consideration on fees due to the situation and was told it was referred to the property manager who never called us nor followed up on anything.
This is unprofessional, inconsiderate, felt deceptive. This property deserves the best clients and likewise we deserve the quality service it represents. Hyatt has a 5 star reputation.
I am not sure the owner is aware & we couldnt reach him.

10/10

Exceptional

10 Nov 2020

Kerri R.

Breathtaking Beachfront

This condo is an amazing Beachfront property with tons of amenities! One of our favorites was complimentary kayaks and paddleboards and non-crowded Beach chair area. In my opinion, this is the best stretch of Siesta! The condo had plenty of supplies(towels, blankets, cookware,etc...), comfortable furniture and one of the bedrooms was set up with a desk to work at which was important for our group who needed to work remotely part of our stay. The biggest drawback to this property was that we were only allowed 2 key cards. Since it is privately owned (not resort owned) they front desk could not provide additional keys. So amongst the 4 of us we had to do some pretty heavy coordination and often had to ask resortl staff to open doors/gates for us. The key card was required to swipe in/out of the pool and beach along with in some of the elevators. Really cumbersome - but I appreciate the security it provided for the property. I also really appreciated having covered parking.

10/10

Exceptional

01 Nov 2020

TonyK

3 bedroom unit that we stayed at was amazing. Location is near some good local restaurants and ice cream creamery.(Ice Cream was one of the best places I ever went to) Morning walks on the beach can take you to Siesta Key Beach. The first two days, ocean was calm so we enjoyed every minute of it. Free chairs and umbrella at the beach offered by the property which was nice. Pool and Jacuzzi was clean and the landscape around it looks amazing.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2019

Daysi L.

Wonderful summer vacation

Thoroughly enjoyed our stay at this property. The room was large and well appointed. The friendliness of the staff at the Hyatt was exceptional. Looking forward to returning to this property in the future.

4/10

Poor

02 Jul 2019

Verified traveler

Construction noise not disclosed. Only two access keys given for a party of six without any clear rational as to why more were not available. This made coordinating difficult given the need for key access to hotel, rooms and the beach. Unresponsive management upon requests for more keys. Keys were disabled the day before departure leaving guests stranded on the beach. Air conditioner not effective in keeping the unit comfortable in hot climate.

Leisure Family

10/10

Exceptional

31 Mar 2019

Verified traveler

Staying at The Residences #310 was like being at home! The condo was beautifully decorated. Very clean and I can’t think of anything it didn’t have that we needed. The entire property was very well maintained and the staff helpful and friendly. Beachside Management was easy to work with, communication was great and they were very professional.

Leisure Family

10/10

Exceptional

12 Dec 2017

ms kay

Excellent location. A little confusing having to go to a different address to register and then register again on site. Condo was exceptionally clean with everything one would want for a good vacation.
Excellent - would repeat stay.

Family

10/10

Exceptional

27 Nov 2016

Verified traveler

Extremely nice, comfortable stay. As the name says more a residence than a hotel. Wolf and Sub Zero appliances, beautiful decor. Steps to the beach. Would definitely stay again!

10/10

Exceptional

08 Nov 2016

Daniel

facilities & rooms and location are excellent

The room was larger than expected, the facilities are great (chairs included at the beach, kayaks, cabanas, everything included. First time I see that in this area, and it was a great surprise as compared to other hotels where you need to pay for every \"extra\", and the location is superb. Hotel it's right on the beach, in an area that is not crowded (at least not at this time of the year - October 2016), so we could take advantage of all services in a very relaxed environment, without \"fighting\" with many people around. And finally, the continental breakfast is also great and included too.

8/10

Excellent

29 Sep 2016

Cari

Nice Hotel - Terrible Service and Communication

When we checked in we were almost turned away because the hotel did not have our reservation, even though we had a confirmation and were fully paid. They finally figured out that it was through another rental agent (Beachside Management) who ONLY rents this one unit in the building. Beachside Management had never reached out to me to say that I had to go to their office to get keys to the unit, not a great start to the stay. We were excited about the paddle boards and kayaks that would be included in the resort fee we paid. Once we got out to the beach we realized that there was a red tide and there were dead fish everywhere and a horrible smell. It would have been nice if the hotel or the rental agency would have mentioned this when we inquired about using the kayaks and paddle boards. The Hyatt was very nice but you could tell the staff was upset that this other company was renting this unit and it made it uncomfortable for us. Overall the hotel is wonderful and the rooms are very well appointed. We had a few broken and missing items in our room that we made the rental agency aware of. They also never gave us instructions for check out so we had to call and get instructions, they let us have an extended check out. Then we received a call asking us why our stuff was still in our room... TERRIBLE COMMUNICATION - stay away from Beachside Management, they do not know what they are doing.

Family

8/10

Excellent

01 Feb 2018

Paula

Para mejorar

El departamento es muy amplio y en ese sentido cumplió con mis espectativas
Lo que nunca imaginé que un departamento Tan lujoso y después de haber pagado tanto para pasar 17 días de vacaciones no tuve servicio de limpieza
Solamente vinieron dos días de los 17 y no pudieron hacerme limpieza profunda porque no correspondía y tampoco limpiarme los baños con lavandina porque está prohibida (increíble)
La chica que vino a repasar se notaba con pocas ganas de trabajar...,
Cuando llegue estaba el lava plato lleno de vajilla recién lavada cuando hubiera correspondido tener toda la vajilla guardada en su lugar

Lo otro que me molesto es que ante cualquier reclamo debes dirigirte a 20 cuadras de donde uno está hospedado por lo cual nunca lo haces

Family