When I asked to change the room that was located right next to the breakfast area because it was noisy, the front desk staff said there were no vacant rooms. However, when we opened the door, the room was dirty. Only then did the staff manage to find another vacant room. I think she may have felt guilty for not being honest earlier, as she told me they would move our rooms together the next day since we were staying for three nights.
The next day, we packed our belongings and vacated both rooms so they could easily relocate us to the same floor. When we returned around 8 p.m., we were told they couldn’t move our rooms because nothing was available. I can only assume they didn’t want to clean the rooms.
When we returned to our original rooms, no housekeeping had been done — they were in the exact same condition as when we left. This was probably the worst hotel experience I’ve ever had. The breakfast area was dirty, with flyers everywhere, and the staff seemed lazy and dishonest about everything.