Name: Serways Hotel Heiligenroth
Address: An Der Autobahn A3, Heiligenroth, 56412, DE

6/10

Pleasant

23 Jun 2026

Ludmila

Good accommodation for long distance travellers for one night. Clean but basic.

Partner

6/10

Pleasant

17 Jun 2026

Andrea

We arrived on time, as we booked the room and the reception lady, she was not a jerk, completely ignored us! I was really waiting for the room and then I got the key not at the reception but at the gas station. I am very sorry because it is not the first time I have bought this hotel but I think I will stay there next time!!!!

Partner

8/10

Excellent

09 Jul 2025

Karl

One day no hot water in shower and poor wifi

Leisure Self

2/10

Poor

16 Jun 2025

Suzanne

Check in not as described causing great problems

Leisure

10/10

Exceptional

22 Dec 2024

Leontin

👌

8/10

Excellent

19 Dec 2024

John

it was very nice and very quiet

10/10

Exceptional

05 Dec 2024

Dorinel

Great places we will stay again

Business

10/10

Exceptional

05 Dec 2024

Dorinel

Great places just what we need .

Business

10/10

Exceptional

23 Sep 2024

Justin Gervet

Awesome Little Hotel

Leisure Friends

6/10

Pleasant

05 Aug 2024

Terry

The carpet was dirty and outdated. I liked it was fairly quiet for motorway hotel.

8/10

Excellent

23 Nov 2023

Nina

Room could be cleaner

10/10

Exceptional

12 Jul 2021

Verified traveler

Recommended.

Very clean and spacious room. Thank you for the kind people in reception for refunding me the doluble-paid booking. I appreciate your help.

Friends_and_family Family

4/10

Poor

18 Aug 2020

Peter

We did not enjoy our stay.

I booked this not knowing it was a hotel on a truck stop, that being said, it was very quiet, which surprised me. My issue was with the spiders in the corners of the room, the AC kept shutting off without a timer being on (we visited when there was a heatwave) the beds were terribly uncomfortable, the person that checked us in was soooo rude and the room was not clean.

Partner

10/10

Exceptional

03 Aug 2019

Gerry

Always good

It’s really easy to access, just on the motorway, always good to stay here, beds are comfy, shower is good

Business

10/10

Exceptional

08 Jul 2019

Verified traveler

Very clean, quiet room.
Check-in staff spoke English.
Easy to get to from A3 autobahn.

Leisure Partner

8/10

Excellent

22 Jan 2019

M D

Simple, clean hotel in autobahn rest stop.

Simple, clean hotel in autobahn rest stop. Fine for one night stay while traveling. Modern bathroom.

10/10

Exceptional

12 Nov 2018

Jock

Very nice hotel, accessible from both sides of motorway. Although it is a service area it is quiet in the room. Plenty separate parking

2/10

Poor

28 Oct 2018

Zoltán

The Hotel is'nt in the location as I accept it to follow the GPS coordinates.There haven't seen a sign or logo in near distance to guide the guest.

8/10

Excellent

27 Sep 2018

Hugh

A good place to stay!

A good place to stay to break up a long drive. Surprisingly quiet and comfortable.

Partner

2/10

Poor

11 Aug 2018

Verified traveler

Awful place next to a busy motorway

This is the worst of the worst. Everything is cheap and dated, both the fittings and the equipment. The restaurant is a ghastly self-service food area. The staff couldn't care about anything. the hotel is by a lorry park and next to a motorway.

I would sleep in my car rather than stay there again.

10/10

Exceptional

01 Aug 2018

Heidi

No service

It’s at a truck stop and men and women coming and going... ok but they also advertise their beds, it’s dirty, you can’t get clean towels or bedding. The front desk doesn’t have access to anything and is in the truck stop also ringing up customers.
Not worth it

Partner

10/10

Exceptional

30 Jul 2018

Deborah

Great staff

Extremely helpful staff. This hotel is part of the motorway services but perfect if you are just needed a good value bed for the night whilst travelling

Family

8/10

Excellent

16 Jul 2018

Scott

Convenient stop on bundesautobahn 3

Our family stayed at Serways Heiligenroth on our way from Bruges to Nuremberg. We arrived around midnight and were a bit concerned by the apparent lack of parking and possible road noise. As it turned our, there was plenty of parking in the back and our room was very quite. The room was utilitarian, but comfortable and we had a good night's sleep. We would stay here again.I reccommed asking for a room facing the back of the building.

Family

8/10

Excellent

01 Jun 2018

Mary

Convenient hotel off the highway - restaurant facility for breakfast - was a good spot to stop for a night when traveling

10/10

Exceptional

04 Feb 2018

Roy

Clean, modern, comfortable and quiet hotel

Their was a problem at check-in, it seemed that the reservation had been lost however Hotels.com quickly sorted the problem after we contacted them via Twitter. The hotel was fantastic. Really close the autobahn but without any traffic noise at all in the hotel. Our room had a balcony and windows overlooking a beautiful forest, no ugly views of the aitobahn from this hotel. Beside the hotel is a very clean and well equipped service station and the breakfast (extra charge) was good and generous. We travelled as a family and had our dog with us. The hotel fitted our needs perfectly on our cross-europe drive.

Family

8/10

Excellent

03 Apr 2017

Michele

Clean and tidy if not a little slow at reception

Chickens slightly slower than normal than you would expect because the person doing the check-in also is serving the food at the services

8/10

Excellent

14 Mar 2017

Verified traveler

Check in was difficult, we arrived late and the self check-in was out of order!

10/10

Exceptional

11 Jan 2017

Stef

Convenient, clean, safe

I was just doing some business nearby, so I did not explore. What I saw was pretty, safe, and clean. The staff was friendly and the room was a great value with a comfortable bed, not too hard. The TV had an HDMI input and the WiFI was sufficient for watching videos and making VOIP calls.

2/10

Poor

25 Aug 2016

Peter

No room at the Inn

Booked online just before arriving and had reservation but on arrival told they were full. Receptionist had a piece of paper with hand written names which she counted to confirm hotel full. She was obviously unable to update the electronic system which makes it a waste of time being on Expedia. When we called Expedia to complain not only was it showing the twin room we booked but three singles available. YOU EXPEDIA NEED TO REMOVE THESE IDIOTS FROM YOUR SYSTEM.

8/10

Excellent

09 Aug 2016

Tony

Excellent Stopover

We stayed at this Hotel several times many years ago when it was part of the 'Best Western' hotel chain. Our recent stay was very pleasant, they have added air conditioning to the rooms since our last stay. Good comfortable beds, an excellent stopover if you have a long way to travel as we did. My only complaint is that we had booked a triple room for two adults and one 13 year old however they only provided us with three hand towels and only one bath towel.

10/10

Exceptional

23 Jul 2016

Gill

Great stopover

Stopped here on drive down from the UK to Austria- it was great-so convenient with direct access to forests trails. Rooms were quiet, very clean and simple- just what we needed. Located at the services so refreshments on the doorstep- and staff friendly and helpful. We'll be staying again.

Partner

2/10

Poor

12 Mar 2016

Verified traveler

few staff serving restaurant did not have enough time to attend hotel reception

8/10

Excellent

13 Feb 2016

Verified traveler

Simple but Convenient

Serways Hotel Heiligenroth is at service station near highway, so if you need a hotel room near highway to move to your destination on time, it is the right place. You can eat the breakfast at the service station with two options; simple one at about 5 Euro and full one at about 10 Euro. The reception at the service station was very kind. Once again the hotel is small but it is convenient to move by car.

6/10

Pleasant

31 Oct 2015

Gregory

usual motel in the middle of nowhere

When we arrived we could not enter inside of the hotel. There was nobody inside or outside to give us advice. Later we discovered that hotel does not have reception, and all registration has to be provided by cofee shop personal nearby. Nothing special I can say about this hotel, excluding the fact that it was cold in the room.

8/10

Excellent

20 Jul 2015

Daniel

A3 Hotel Stop

Nice clean hotel. Ideal for my quick overnight stop right on the A3. Food was service station food but hotel was clean, tidy and had everything you'd need for a quick stopover. Also had air-con and free Wi-Fi

8/10

Excellent

09 Jul 2015

Edgar

Good stay

Good room and clean. Easy access and comfortable.

Family

8/10

Excellent

01 Jul 2015

Alan

Staging stop

Hotel in motorway service area and excellent location for overnight stay on journey from UK to Austria. Basic but very clean accommodation. Food in motorway cafe and very limited at 9pm only Burger King hot food available.

Partner

6/10

Pleasant

10 Jul 2013

Jim

A good value but hard to find

This is a newer, well-maintained property. Sparsely furnished but a high-end bathroom. Difficult to find however as the name on the outside is Hotel, not Motel, and the only way to reach it is off a one-way southbound access road for the A3 Autobahn, and if you miss it (we did) it's 15 minutes before you can get back.

However it is next to a large, modern 24-hour truck stop with good food and service that also serves as reception.

Family

8/10

Excellent

19 Mar 2013

Jim

Autobahn location with car & long racecar trailer

Fine, except arrived around 2300 after spending 22 hours in the car (snow!!) and not wanting hassle. The poor (very polite) receptionist had to ring manager 'at home' and, in the end, it took OVER 20 minutes to get a key!! Otherwise, fine and I knew the hotel/service area from previous trips down to Munich/Nuremberg. Freindly staff at breakfast and good food with it being served until 11am, which is good for very late travellers!

8/10

Excellent

25 Aug 2012

Verified traveler

Great Hotel and location, shame about the welcome

The hotel is conveniently located directly off the A3 but neither Google maps, Hotels.com, viaMichelin, or the hotel staff could explain exactly how to get there. We arrived for the first of two 1 night stays (outward and return) only to be told by hotel staff that we were booked for 2 nights. After a lengthy amendment to our booking we got to our room. Absolutely excellent in every respect. Clean, spacious and very comfortable. Excellent shower and the hotel even provided two cots for our 1 year old twins. We paid extra for breakfast but it was well worth it and up to typical German standards. Our return stay some 3 weeks later was the same story. The hotel believed we were booked in for 2 nights (we booked one) and they even charged us an extra ten Euros because their prices had gone up! Access to this hotel is not possible directly off the A3 for the return journey so we had to drive through the surrounding village without issue. Great hotel with super facilities, great value, somewhat spoiled by our welcome. We raised this issue with Hotels.com and this would not put us off staying there again when we make this same trip next year.

Family

8/10

Excellent

19 Jul 2026

Wim

Goed hotel voor 1 overnachting. Geen gezellige bar of zo.

Partner

6/10

Pleasant

18 Apr 2026

Bert

Op de kamer zelf was niet heel veel aan te merken, al had de railing langs het bovenste bed van het stapelbed wat langer gemogen. Internet deed het helaas niet. Nog vervelender was het dat we ‘s nachts erg veel last hadden van mensen die de loopbrug naar de receptie gebruikten. De dame die ons in de avond ontving was zeer vriendelijk, maar dat gold helaas niet voor haar collega die ons hielp bij het ontbijt. Het ontbijt zelf was prima.

Family_with_children

8/10

Excellent

05 Apr 2026

Nienke

Kamers zijn prima. Familiekamer is een aanrader voor gezinnen. Deze keer was er geen WiFi in het hotel. Hotel blijkt te zijn overgenomen door een ander bedrijf; naam (nog) niet veranderd. Ben beniwued wat het gaat worden.
Ontbijt in de Raststätte is prima.

6/10

Pleasant

25 Nov 2025

Stefan

Für den Zweck ok

Business Self

6/10

Pleasant

07 Oct 2025

Maria

Eiskaltes Zimmer, super sauber, leicht überteuert

Eigentlich wäre das volle Punktzahl gewesen, wenn da nicht kleinere überflüssige Mängel gewesen wären:
+ 24h-Rezeption
+ Sehr nah an A3
+ Klinisch rein, super sauber
+- Preis etwas überteuert, ist kein Holiday Inn
- Heizung ging nicht, bei 8 Grad Außentemperatur
- zwar gepflegt, aber etwas altbacken

Eigentlich Top Schlafgelegenheit für Transit, aber ohne Heizung nicht empfehlenswert....im Sommer das selbe mit vorhandener Klimaanlage - ohne Fernbedienung nicht nutzbar

Fur

Business Partner

10/10

Exceptional

05 Oct 2025

Yakup

Nette kamers.

Leisure Family

6/10

Pleasant

29 Aug 2025

Wendy

Personeel mag wel wat vriendelijker zijn maar over het algemeen is het een prima hotel. Kamer is ruim en hadden nu voor het eerst een bank op de kamer dat was zeer aangenaam zodat je niet de hele avond op het bed hoeft te hangen. Douche was wel vreselijk. De knop werkte contra, warme kant was koud en de koude kant was warm. Hierdoor verbrande ik me voeten. Bedden zijn zeer comfortabel, alleen het kussen stelt weinig voor.

Leisure Family

10/10

Exceptional

05 Aug 2025

michel

Was goed voor 1 nacht , mbt prijs/ kwaliteitverhouding.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Celina

Es war sehr ruhig nachts, das Bett war bequem.
Das Personal freundlich.
Alles in einem für ein Zwischenstopp ganz gut.

Business Partner

8/10

Excellent

17 Jul 2025

Marjan

Nvt

8/10

Excellent

15 Jul 2025

Evy

Basic but ok

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

esther nunes DA SILVA

Boa

Partner

8/10

Excellent

14 Jan 2025

Ralf

Alles ok

4/10

Poor

02 Dec 2024

Oliver

Für eine Nacht okay. Länger nicht. Hatte ein Zimmer wo vorher geraucht wurde..... Spinnweben an den Fenstern und auch ansonsten wenig einladend. Nett waren die Mitarbeiter in der Raststätte .

4/10

Poor

28 Sep 2024

Christina

Kein WLAN, nur ein Hotspot, der aber nicht zu erreichen ist
Unmögliches Personal, sowohl beim Checkin ( in der Raststätte beim Verkaufspersonal)als auch im Housekeeping. Türen werden geknallt von Gästen und Zimmermädchen bis nach Ouhr ein ständiges Rein u Raus u Gepolter auf dem Gang.

Business Self

6/10

Pleasant

18 Sep 2024

Verified traveler

Enkelt hotell längs motorvägen

Negativt:
Smutsiga handduk, inga örngott på kuddarna, en angränsande ytterdörr som lät jättemycket och väckte mig (ingång till hotellet)
Positivt:
Stort och fint rum. Stort och fint badrum. Tyst rum bortsett från dörren till hotellet som måste åtgärdas.
Summa summarum är att betyget kan bli bra med förändring av några småsaker.

Business

6/10

Pleasant

30 Aug 2024

Frank

Nicht schön aber durchaus praktisch gelegen.Für einen Zwischenstop zu empfehlen.Zimmer war sehr ruhig gelegen.Das Frühstück war einfach aber in Ordnung und wurde in der Raststätte angeboten.
Kurzum für einen Zwischenstopp in Ordnung

Business_and_leisure Partner

8/10

Excellent

26 Aug 2024

Anus

Personalmangel zur Bearbeitung von Anfragen an der Rezeption

2/10

Poor

23 Aug 2024

Frans

What to say...

Unfortunately we had not the best experience. We booked and paid via Hotels.com (expedia) a few days earlier a room. When checking in the receptionist informed us Expedia didn't make the payment and we needed to pay, which we did. We contacted Hotel.com call center who tried to get a hold of the hotelmanager to resolve. Unfortunately they were not able to speak to the hotelmanager to resolve the issue. We showed the receptionist our payment to Hotel.com but she was not interested and only followed her own system, no willingness to listen. When my sister called my father for advise, the receptionist started shouting to stop recording the conversation and threatened with the police. My sister was flabbergasted, my father shocked to hear the receptionist shouting and we decided to leave this uncomfortable and aggressive situation. We did our best, spoke German as the receptionist was not able or willing speaking English. Nothing wrong with the hotel, neither the attempts from the hotel.com call center to solve and appologisies we received. You see that you can have a good company, but at the end it are the people working for you that can break your reputation in a second. Hotel.com will for sure solve it and pay back the double payment, it's just unneeded and unnecessary experience burning time of people and creating the wrong memories the hotel staff should have created.

Friends_and_family Family

6/10

Pleasant

16 Aug 2024

Antoinette

Fijn dat een hotel aan de snelweg geen geluidsoverlast in de kamer oplevert.

10/10

Exceptional

27 Jul 2024

Alberdien

Perfect for a one night, on our way through Germany. Clean rooms, nice shower and quiet rooms, although next to the highway

Family_with_children

8/10

Excellent

14 Jun 2024

Bernhard

Für ein Autobahn-Hotel empfehlenswert. Ankunft um 01:45 Uhr, dennoch klappte alles problemlos.

Leisure Partner

6/10

Pleasant

02 Jun 2024

Jens

Das Badezimmer war bedeckt mit Baustaub, da vermutlich Renovierungsarbeiten stattgefunden haben. Wir haben es selber geputzt, da wir am Abend angekommen sind.
Insgesamt war das Hotel aber okay.

Business_and_leisure Family

10/10

Exceptional

12 May 2024

Anderson

Sehr gut

Sehr gut

Friends_and_family Family

8/10

Excellent

02 Mar 2024

Thomas

Zwischenhalt

Hotel ist gut gelegen für einen Übernachtung an der Autobahn nach Köln

Self

8/10

Excellent

17 Feb 2024

Els

Perfect als doorreishotelletje

Perfect als doorreishotel, in ons geval op weg naar onze skibestemming in Oostenrijk. Langs de A3, dus geen minuut tijdverlies. Zeer nette kamers, efficiënte check-in, en niets van de autoweg of van verkeer te horen.

Partner

6/10

Pleasant

08 Nov 2023

Robert

Das Zimmer war schmutzig. Der Boden war total schmutzig

8/10

Excellent

25 Aug 2023

Wolfgang

Ok….

Business

8/10

Excellent

18 Jul 2023

Jimmy

Langs snelweg is top

Leisure Partner

10/10

Exceptional

30 Jun 2023

Yvonne

Mooie rustige ruime kamer

Business Partner

4/10

Poor

16 Apr 2023

Elisabeth

Voor de 7e keer gelogeerd in deze accommodatie. Helaas rijzen de prijzen de pan uit, de kamer was vies en er was geen druk op het water in de douche. Douchen was dus onmogelijk.
Aanwezig Personeel onwijs vriendelijk.
Voor ons de laatste keer.

Leisure Family

10/10

Exceptional

15 Sep 2022

Robert

Ontbijt en diner apart in het wegrestaurant vond ik wat minder kwaliteit was oké rest alles goed.

Business

10/10

Exceptional

09 Oct 2021

Krijn

Schoon, goede bedden en de stilte in de kamer ondanks de ligging van het hotel aan de snelweg A3

4/10

Poor

29 Sep 2021

Thorsten

Abgesehen, dass man das Hotel nur einseitig erreichen kann, ist man nach 21 Uhr völlig aufgeschmissen, da die sich im rasthaus befindliche Rezeption geschlossen ist.

Anstelle die Durchwahl ab 21 Uhr auf die Tankstelle umzuleiten, die dann den Check-In übernimmt, muss man die Rufnummer erst an der Eingangstür ablesen, um dann wiederum nur über Umwege dorthin zu gelangen.

Wenn man dann noch, wie hier geschehen, via Paypal den Zimmerpreis bereits entrichtet hat, wird dann noch einmal zur Kasse gebeten, weil die Tankstelle offensichtlich kein Zugriff auf das Hotel System besitzt.

Aus diesem Grund erfährt der Gast auch nicht, ob er das zuviel bezahlte Entgelt jemals zurück erhält, so dass man nur schlecht gelaunt sein Zimmer aufsucht.

Hingegen wird man am Morgen danach im Rasthaus mit kompetenten freundlichen Mitarbeitern überrascht, die dann auch schnell den Ausgleich vornehmen, so dass der Aufenthalt zumindest ein positives Ende findet.

Business Self

8/10

Excellent

27 Sep 2021

Michael

Prima hotel!

Kamer was netjes. Lekkere bedden.
Alleen beetje raar dat als je 2 kamers boekt je deze niet naast elkaar krijgt. 1 was op de begaande grond en de andere op de 2de etage.
Jongen van de receptie heeft het uiteindelijk wel verandert maar makkelijk ging dat niet.

Friends_and_family Family