Chill Pepper Boutique Hotel

South Africa , Mpumalanga-Kruger Area
NELSPRUIT, ripple crescent, riverside, 8
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42 reviews shown

8/10

Excellent

02 May 2025

Edo

Modern Convenient hotel close to malls and businesses

10/10

Exceptional

06 Aug 2020

Alfonso

Amazing

Business

10/10

Exceptional

27 Feb 2020

Sherence

Awesome

It was awesome

Partner

10/10

Exceptional

02 Nov 2019

Mohammed

It was a good experience however the TV quality was extremely poor

Business

10/10

Exceptional

14 Jul 2019

Verified traveler

Sham

Disappointing. The hotel has no intercom.

Family

8/10

Excellent

02 Dec 2018

Sergio

This is a very clean accommodation. Friendly staff vey conviniente and strategic for accessing the key locations in Nelspruit

Friends_and_family Family_with_children

10/10

Exceptional

13 Oct 2018

Patricia

Value for money

That was the first seeing a picture on the web site,and finding the real thing like on the website,that staff was so professional,food was Devine,rooms,crispy fresh and spotless,everyone went out of the way to please you,We felt like the only guest at the hotel,it was home away from home.

Partner

8/10

Excellent

10 Oct 2018

Jay

Very stylish and nice with excellent staff. A little noisy from highway and sounds from the libby level bar and adjacent seating.

8/10

Excellent

03 Oct 2018

Jay

Very modern, happening and nice with friendly and helpful staff. Right on a busy highway but still somehow hard to get to. And a little noisy but totally tolerable. Priced very fairly, including the good food.

10/10

Exceptional

25 Sep 2018

ANTHONY

Awesome place

Is very seldom that you go to a hotel and its 100% the way is on the online pictures. Please keep it that way.The staff is very professional and helpful.

Partner

6/10

Pleasant

03 Aug 2018

Verified traveler

You could hear the vent making noise in our room, the manager was exceptional and went out of his way to show us the other rooms available for the night, he managed to get the same room type, unfortunately the room smelt like fresh paint and there was a festival that night, you could hear people walking in and making noise till early morning. The windows should be soundproof.
I had to check out at 6.30 am and the staff at breakfast were so friendly they made me a take away box with fruits, toast juices etc
It’s was really nice of them.
Overall, the manager was really helpfull and the staff 5 stars.

Partner

10/10

Exceptional

24 Jul 2018

Lizette

Very comfortable and clean. Lovely breakfast and friendly staff :)

Partner

6/10

Pleasant

03 Jul 2018

Carlos

Stressful check-in

Staff not well prepared to deal with overbooking situations . The overbooking became my problem to solve and accommodate. After a long road trip an arrogant receptionist is something that can frustrate anyone’s vacation .

10/10

Exceptional

14 Jun 2018

Charl

Great!!

10/10

Exceptional

11 Jun 2018

Salihah

Amazing

In the middle of the night we could heat a woman screaming and laughing on top of her voice which was disturbing our sleep, but other than that our stay was exceptional!

10/10

Exceptional

02 Apr 2018

heaven on earth

heaven on earth

home away from home, the place is quiet and peaceful.its like heaven if theres one

10/10

Exceptional

02 Oct 2017

Nigel

Unexpectedly amazing!

Had an amazing stay at this contemporary, very conveniently located hotel. Rooms were functional, modern and very clean. Overall excellent stay!

Family

8/10

Excellent

16 Sep 2017

Phumzile

Great stay

It was an awesome hotel will do it again lovely hotel

10/10

Exceptional

31 Aug 2017

Bhekie

Fantastic stay.

wonderful place although the receptionist could not find my online booking but handled the case in a very professional way.we had to wait for a couple of minutes.The place is new and fantastic.

Family

10/10

Exceptional

14 Aug 2017

Antonio

Place to stay at

Great hotel. Friendly staff!!! Clean rooms. Great atmosphere and awesome service. Food was also great!

Partner

10/10

Exceptional

10 Aug 2017

amos

Happy

Very pleasant staff. Customer service is felt through the staffs actions and attitude. Rooms are sufficiently spacious with enough storage facility. Has an independent safe in the room. Dual basins and a good size shower.

Partner

8/10

Excellent

10 Jul 2017

Anita

Boutique Hotel in Nelspruit

We found this boutique hotel when we searched for accommodation for the Innibos festival. The hotel is clean an neat but the acoustic bothered me a bit, it can be a bit noisy.
Breakfast was nice. Overall quite good experience.

8/10

Excellent

04 Jul 2017

Vanessa Geoffrey

New clean hotel with most facilities.

Would be nice to have at least 1 duck/feather pillow on each bed. The sponge type pillows are rather hard and knobbly, not a nice soft pillow. Beds are good, and the overall room was clean and adequate. What was noticeable was that without carpets or scatter rugs and the absence of curtaining materials, the room echoed and had a very tinny sound/feeling to it. I know that carpets and rugs have to be cleaned regularly and that one is trying to avoid those costs, but it does make a difference to overall ambiance of the room. One last note was that the door of the room next to ours kept tripping an alarm throughout the night. I would get up and pull it tightly closed but the wind or if another adjoining door was opened by another guest, the alarm sounded each time.- quite annoying. Breakfast was basic, self service, \"Road Lodge style\", and not conducive of a 4 Star Hotel, in our eyes.

Partner

10/10

Exceptional

05 Jun 2017

Sphiwe

Comfortable and classy accomodation!

Comfortable and classy accomodation!

Family

8/10

Excellent

19 May 2017

Gerald

Comfortable Boutique Hotel

Very clean, chic and comfortable hotel. Modern design with a good interaction with the outside in one half of the building. Service in the restaurant needs to improve a notch - took forever to get the bill at the end of dinner and system is not linked to the reception...not possible to charge consumption to your room and settle on checking out. WiFi coverage in the rooms was either slow or non-existent. But I would still recommend it and go back as these items can be resolved easily.

Family

10/10

Exceptional

02 May 2017

Calvin

Excellent

Excellent place to stay in

Family

10/10

Exceptional

02 May 2017

Shakeera

I had a great experience. Lovely hotel

Partner

10/10

Exceptional

18 Apr 2017

Phomolo

Awesome hotel with great service. Breakfast buffet was a little on the downside as everyday they served the same types of food. Overall highly recommended.

Partner

6/10

Pleasant

08 Apr 2017

Marsea

Really lovely, clean hotel but no phones.

The hotel was really lovely and clean. The service was excellent. Our main complaint, that effected our stay, was the lack of telephones in the rooms. We found this to be inconvenient in many ways. We had to use our own phones to call the front desk/order from room service. This may seem petty, but we arrived exhausted from many travels, my husband was ill, our phones were dead, and our charging adapter was broken. Not having a phone in the room left us feeling very isolated. Additionally, the room service and the restaurant had to be paid separately from the hotel bill, and we found that also to be inconvenient. Same applied for the spa treatments...everything was separate and we missed the convenience of putting everything on a room account and paying one bill at the end. Also, because there are no phones, when there was a problem with our food order, the chef himself came to our room to discuss it. We were impressed with his care and diligence, but it seemed very silly to us that he would have to do this. And anytime a staff member needed to talk to us, they came to the room which we found this annoying. It seems ridiculous to us to try to run a nice hotel such as this without any telephones.

Partner

6/10

Pleasant

27 Feb 2017

Lewis

Modern Design, Average Stay

We stayed here two nights on a short trip to Nelspruit, which we travel to quite often. Instead of staying at the usual B&Bs, we decided to try Chill Pepper given its location and proximity to Riverside Mall. Though the building is new and the design modern, the hotel is situated in a mostly barren strip between The Grove and Macro yet still gets a lot of highway noise, making it difficult to sleep. We ordered room service, but half the items on the menu weren't available, which the staff blamed on the fact the hotel hadn't been open that long. I'm not sure what that has to do with the ability to go to the market and buy the ingredients, but so be it. On the plus side, the staff was friendly and helpful. But with all the options in Nelspruit, this isn't a place that demands a repeat stay.

Partner

10/10

Exceptional

27 Feb 2017

Verified traveler

Short Stay - all OK

short overnight stay before entering Kruger- hotel is as advertised and pictured. Staff helpful.

6/10

Pleasant

09 Feb 2017

Lilantha

It was a pleasing stay for 2 days with friendly and helpful staff. convenient location close to the riverside mall. breakfast can be improved in comparison the rate one would pay.

6/10

Pleasant

21 Nov 2016

Tania and Chezlynne

check before you book

booked a luxury room which didnt have queen bed but twin instead,
No Bath, and was moved to room set for 1.
Set up is not for sharing people unless you partners bathroom is completely open, sandblasted glass nothing else.No city view as per booking, Just SAND and construction all around the hotel

8/10

Excellent

11 Nov 2016

Jesus

Staff was helpful, rooms were clean and tidy. We were worried it might be noisy as it is close from a main road, but the sound proofing of the room proved to be good enough.

4/10

Poor

08 Nov 2016

Caryn

Hotel is clean

Room was great but i had someone knocking on my door at 4am waking me up. Obviously someone staying in the hotel. I informed reception about it and never once did i get an apology. I realize it isnt the hotels fault but expected some sort of service. I feel the service was not good at all and staff need some serious training on how to deal with clients.

Family

10/10

Exceptional

07 Oct 2016

Henry

Excellent location

Four of us checked in for 5 days to attend a wedding. We booked two rooms, one with two beds and one with 1 Queen bed. Hotel is newly built. Both rooms had a separate sitting area with two modern chairs and a table, some rooms like mine has a desk with charging station. Free Wi-Fi throughout the hotel to stay connected was very welcome. Modern décor, indoor swimming pool, buffet breakfast included in rate. Had a separate ironing room on our floor to do all our ironing. We could see a lot of thought went into the design of this hotel. Modern, quiet rooms. Undercover parking is also offered with secured access to the hotel's premises. Rooms have coffee making facilities offering tea and coffee. My mother's room had a soaker tub as well. Amenities offered in the room included shampoo, shower gel, towels, in-room safe which was big enough for a small laptop/tablet and many more things. This hotel also has a bar and offers a dinner buffet, no a la carte menu though.

10/10

Exceptional

06 Oct 2016

Martin

Modern & stylish

Hotel is new and stylish, friendly staff, attention to detail.

Partner

10/10

Exceptional

05 Oct 2016

Filipe

Great hotel for business travel.

Ample room, very clean and comfortable. Friendly staff. Good hotel all around.

10/10

Exceptional

29 Sep 2019

Verified traveler

Wir waren rundum zufrieden, kleiner Minuspunkt die Beschränkung des freien WLAN auf 500 MB.

Leisure Family

10/10

Exceptional

05 Jan 2019

Jacks

中心部からは離れているが、レンタカーで移動する分には不便は感じなかった。価格帯も丁度良い。一点、WiFiが一階でしか入らないのが旅行者によっては致命的になるかもしれない。

10/10

Exceptional

22 Sep 2017

PATRICIA

Boutique hotel

Foi apenas um pernoite já que estávamos de passagem , mas ótima escolha. Fácil acesso , ao lado da rodovia com um ótimo shopping em frente,
Todo o lobby e o quarto muito bem decorado, Único ponto negativo é o restaurante, não recomendo.

Partner

8/10

Excellent

20 Mar 2017

Hildamara

Design, luxo e conforto, ótimo café da manhã.

Hotel moderno, design, café da manhã delicioso, ambiente moderno e agradável. Equipe um pouco atrapalhada, confundiram nossa reserva e nos deram um apartamento de casal para uma familia de 4 pessoas, e não identificaram que a reserva foi pré-paga, causando transtornos na chegada. Perto de um shopping center. Cortesia de água mineral no quarto e água saborisada no lobby, como os melhores hotéis costumam oferecer na SA.

Family