Name: Hotel Green Plaza Hakuba
Address: 12860-1 Chikuniotsu, Nagano, 3999422, JP

8/10

Excellent

20 Mar 2026

Romy

Clean room

Self

8/10

Excellent

27 Feb 2026

Drew

It's a stunning hotel from the time you roll towards Hotel Green Plaza. When you get inside, again some wow factors, some very old vintage structural engineering marvels which you have got to appreciate.

Ski-in-ski-out lockers for hotel guests are good, access to cortina is right out the door.

Buffet breakfast has a good selection, dinner is also good.
Can get extremely crowded during peak times.

Rooms are nice with a blend of tatami x western style bedding - however mattresses were quite old for our rooms. You can defintely feel a difference after skiing/snowboarding all day.

Location is a bit out of the way and buses can skip the resort so you should either have your own vehicle for convenience or need to plan very well for the shuttle bus.

Overall we enjoyed or stay

10/10

Exceptional

07 Feb 2026

Suzanne

Amazing traditional Japanese style room. Dated but very clean and comfortable with ski run views! The Onsen was great after a day skiing. The dinner and breakfast was excellent and included in the price ….. not fine dining but wholesome and something for everyone. Would definitely recommend.

Leisure Partner

6/10

Pleasant

06 Feb 2026

Heather

The staff was helpful and pleasant and had instructions available in English. The rooms, mattresses and pillows appear to be original from 1989.

Partner

4/10

Poor

06 Feb 2026

Shannon

This hotel is not as advertised on their website. It is a major tourist trap. The room was clean but very dated, as is the whole hotel. The front desk staff were friendly and helpful. The buffet was not good and the overall feeling of the hotel is strange. I did not want to use the onsen because it felt like it was very busy and maybe not the cleanest. I would definitely not stay here again. If you are looking for an upscale hotel at Cortina I would stay at Canopy.

Leisure Friends

4/10

Poor

16 Jan 2026

Paul

Staff were good. But the included meals were poor and the same every day. You need to pay for a bus to get some variety.

10/10

Exceptional

10 Jan 2026

Erick

Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!

Friends_and_family Family

2/10

Poor

09 Jan 2026

Chade Phang

The hotel told me that because i had two seperate bookings between 22-25 and 25-26 dec, i had to check out on 25th befoere 11am and then check in again after 3pm. I was told I would be given another room. This morning i checked out at 10am and I just check in again at 5.30pm after having to loiter around a rainy day outside. I found out I was given back the same room and the room was not even cleaned!

They could have just allowed me to continue in the same room yet when I checked in they refused and insisted I check out on 25 Dec. I will NOT recommend this hotel to anyone.

Leisure Family

2/10

Poor

02 Jan 2026

Chade Phang

I was told to check out of my room and theb check in again because i made two different bookings though the booking was for consecutive days. I asked if the room will be a different room and I was told the room will be different. Yet after checking out at 10am and waited till after 3pm (i returned at 5pm)to check in again, I was put back into the same room and the roon was not even cleaned. Avoid this chain of hotel.

Leisure Family

10/10

Exceptional

27 Dec 2025

DONN

Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort.

Leisure Family_with_children

8/10

Excellent

19 Dec 2025

Lilian

Staff were very helpful and buffet was well managed though very busy at times. The onsen was of good size . Beautiful views.

2/10

Poor

01 Feb 2021

Verified traveler

The property is not safe during COVID-19. It requires half-board, and continues to serve its meals indoors, via a buffet. Yes, they include disinfectant at the tables and provide people with plastic hand-coverings, but numerous studies show this is not enough and buffets are some of the most dangerous venues to contract COVID. They denied my request to eat meals in my room. In addition, the hotel does not adequately enforce mask usage -- many guests wear their masks below their nose and, in the ski locker room, are entirely maskless. Even worse, they still operate a smoking room where some guests huddle together in a small room and smoke cigarettes...during COVID!

Leisure Self

10/10

Exceptional

24 Jan 2020

Jessica

This is such a great place to ski/snowboard. The hotel is great and has a lot of space, theirs a lot to do in the hotel also besides being outside in the snow. The onsen and massage is great also and add the breakfast and dinner to your stay, you won’t regret it! It’s very peaceful and relaxing and we enjoy coming here. Can’t wait to come back!

Friends_and_family Friends

8/10

Excellent

31 Mar 2019

Adam

Slopeside

Skiing was awesome and this hotel is slopeside, so that’s the key selling point for me. It is also unique and nice inside the hotel plus the onsen is great. My room was a bit dingy and dated, but seemed clean. Downside is that it a bus ride away from literally any other biz or hotel, so you are limited to the hotel for food or whatever else you need. The hotel food is really pretty bad, so this was a significant downside.

8/10

Excellent

02 Feb 2019

Verified traveler

Perfect location in the ski slopes and an impressive looking hotel

10/10

Exceptional

31 Jan 2019

YJ

Hotel Green Plaza Hakuba sits at the foot of the Cortina ski resort, which makes it a perfect ski in-and-out situation. The room had two single beds, and space for three futon with a max capacity of 5 persons. However, it was a perfect roomy space for my friend and I. Room was very clean, with a great view of the slope. It was a lot of fun to sit on the windowsill and watch the snow plows.

The room had an assortment of glassware/cups and comes with a fridge, which is useful because there isn't much around the hotel itself to eat.

Restaurant- nice buffet style dinner and breakfast (7-9am) . Be wary that breakfast time can be a bit busy/crowded if you come around 8am. Both meal times offered a good variety of western and Japanese food and was delightful. The beef stew was especially awesome.

There is no notice on their site stating no tattoos allowed in the onsen (also boasts a great view of the ski slopes), but there was a sign posted outside the onsen itself. I disregarded it, as there were only Chinese in the baths and no one seemed to mind. It's a nice onsen, excluding that no tattoo sign.

Staff are very kind, and when we were there, there were staff speaking Japanese, English, and Chinese.
Tamura-san was very prompt with email replies.

All in all, a lovely stay for a good price for convenience, cleanliness, and amenities.

Leisure Friends

10/10

Exceptional

24 Jan 2019

Andrew

Phenomenal Hotel But Need Better Pillows

Overall, this hotel is excellent! It is directly off the slopes at Cortina and offers a number of amenities. The beds were a bit of a disappointment, particularly the pillows were very uncomfortable. However, with a number of amenities offered and its great location, this hotel is excellent.

Friends

8/10

Excellent

24 Jan 2019

bryan

BT

Great location for skiing. Need more food options.

Partner

4/10

Poor

30 Dec 2018

Verified traveler

Over crowded hotel

This hotel is over crowded. There’s no seating area in the lobby for hotel guest. If u are arriving early be prepared to stand until checking in time at 3pm. The hotel do not provide luggage holding service for guests. Guest needs to pay for lockers to store their luggage. If you have a choice, do not go for the hotel half board meal package. U will be ended up eating the same food from the buffet for every breakfast and dinner. There are only 2 restaurants and a cafe in the hotel. Is always long queues to the eatery during the day time even though we noticed there was empty tables. I was told that the kitchen can’t cope with the overwhelming orders. The shuttle bus services is not that frequent to Minami-Otari station and Happo bus terminal. The onsen is like children swimming pool with kids running around and jumping into the onsen. Is the worst onsen! The skiing area was ok. The only good thing I can say was that the Western and Japanese room type is spacious and comfortable and the hotel staff is quite helpful. Otherwise the hotel is overpriced.

Partner

8/10

Excellent

13 Mar 2018

Verified traveler

Great ski in ski out

Perfect location to ski in ski out. Restaurants are great and food is delicious. Can be difficult to get around as the hotel is isolated in cortina, shuttle buses run to and from Hakuba fairly regularly. Staff were friendly.

8/10

Excellent

12 Feb 2018

Verified traveler

Convenience in Deep Powder Paradise

Green Plaza is a giant ski in/out hotel in Cortina, with a really great onsen, a good buffet and decent rooms. A bit worn and less charming on the inside than it look on the exterior. Still ... great for a family skiing the area, since the kids finds their way around easily and can be on their own :-)

Cortina is heaven when the snow is deep & white ... but less so if it is hard, packed and if you are not keen on skiing between the trees. The latter being among the steepest in Japan and resulting in a definite thrill !

10/10

Exceptional

01 Feb 2018

Terry

Great ski in/ski out location. Very helpful staff

Very, very helpful staff. Nice breakfast and dinner buffet. Fantastic Onsen. Spotty WiFi. Great free shuttle to Nagano train station

Partner

10/10

Exceptional

23 Jan 2018

Andy

great convenient ski resort

Ski-out resort. Great rentals. Great food. Very good room and shuttles to other Hakubar resorts. Easy transportation to/from Nagano Station.

Family

8/10

Excellent

27 Dec 2017

Verified traveler

Great location

Great location. Great staff.
Hotel rooms/bathrooms need a refresh.

8/10

Excellent

21 Dec 2017

Skiiers

Oh! my the food.....

Same food for four days breakfast and dinner. The hotel need to hire a decent chef! By the third day, I could pick my food blind folded.

8/10

Excellent

30 Mar 2017

Verified traveler

Easy access to Cortina powder

Great value for ski in/out that includes buffet breakfast and dinner. Free local shuttle. Easy access to some of Hakuba's best powder! Great service. Highly recommended.

Family

10/10

Exceptional

14 Jan 2017

alexander

Amazing

Really interesting place with amazing all you can eat breakfast and dinner included with my room price. A steal of a value compared to ski vacations in the USA. Amazing snow and literally steps away from the slopes. Soak in the massive onsen (equates to like 7 or 8 hot tubs) after a long day in the powder. Can't wait to come back

8/10

Excellent

05 May 2026

Yukari

おへや

10/10

Exceptional

04 May 2026

HISAKO

緑と山の雪❄の白がありキレイに見え良かったです
空気が澄んでいて気持ちが良かった

Self

10/10

Exceptional

25 Mar 2026

chihping

这应该是白马地区最高的一个滑雪渡假村了，酒店较老旧，但是旧的酒店房间都大，大浴场也大，有认真在维护，所以还是可以的。雪场较小，只有吊缆，慢，绿道有些部分还是挺斜的，还好雪票与乘鞍是共用的，整体来说还是可以吧，员工是很友善的，在走廊遇到都会打招呼，早餐品类齐全美味，大概是位置太偏远了，全房型供早餐，喜欢滑雪后泡个澡安静睡觉的人群可以考虑。

6/10

Pleasant

25 Feb 2026

Shiho

ごはんがいつも同じレストランしか選択肢がないのは、連泊者としては飽きてしまう。連泊者対策も考えてくれるとうれしい。チェックインはアプリ導入されてるのでと事前に案内が来たが、実際は対面でのチェックインだった。アプリのことを聞いたら、それをダウンロードしなければならないわけではないらしい。そこがとても分かりにくかった。

Family_with_children

10/10

Exceptional

29 Jan 2026

Wai Kei

寄房寬敞，職員有禮，各方面設施齊備

Partner

4/10

Poor

26 Jan 2026

Juan Jose Peña

everything in the room is old, they need new beds, the mattress is old and you can feel the wires when you lay down. I would also recommend more international options for breakfast.

Leisure Partner

8/10

Excellent

26 Dec 2025

kelvin

This is my second time to stay in this hotel, the buffet dinner and breakfast are really nice. And I like the ski and ski out and public bath, except no one to tidy the room every day

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Hirotaka

部屋にはベッドと畳の上にテーブルがある部屋だったのでくつろげました。カビ臭いにおいがするのは気になりましたが掃除は行き届いていました。温泉はとても良かったです。

Leisure Partner

6/10

Pleasant

13 Oct 2025

Akihiro

事前に連絡したときの宿泊の確認ができないことにいら立ちと不安を感じた。フロントの最初の担当者の不慣れにも不安を感じた。

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

FUMINORI

色々と無理をお願いしたけど快く対応してくれた

Leisure Family_with_children

8/10

Excellent

13 Sep 2025

里子

ビュフェの食事メニューが豊富で全体においしかった

8/10

Excellent

22 Aug 2025

Yumi

ご飯が美味しく良いホテルです

Leisure Self

6/10

Pleasant

01 Aug 2021

Hirokazu

隣接のガーデンは、見る価値あり

施設も経年で古くなりつつあり、コロナ禍で食事のオペレーションも苦労している。隣接のイングリッシュガーデンは、宿泊者は無料で入園でき、価値ある施設。

Partner

4/10

Poor

22 Feb 2020

I-shan

1，飯店的check in 服務糟, 飯店不提供每日的清潔房間，只有提供換毛巾服務大約11點左右抵達了飯店，飯店無法給我們提早check in之外，也無法讓我們寄放行李，要求我們將行李放在付費的locker,
2, 飯店不提供每日的清潔房間，只有提供換毛巾服務
3, 飯店櫃檯人員資訊不足：對於飯店到機場的公共交通工具不熟悉

Self

4/10

Poor

18 Feb 2020

Verified traveler

dyrt jämfört med standarden

Ingen variation på middagen(samma varje dag), dåligt städat på rummet, omodernt och väldigt osköna sängar. Överlag besvikelse jämfört med vad det kostade. Att det ska vara 3,5 stjärnor är att ta i.

Bra med närhet till backarna i Cortina och stort spa. spat dock uppdelat (män/kvinnor för sig) vilket gjorde att man fick bada själv om man reste med sin partner.

Partner

8/10

Excellent

17 Feb 2020

jingli

小谷村绿色广场酒店入住体验

已经连续三年住此酒店了，主要是为了滑雪，酒店为滑进滑出酒店，非常方便，雪为粉雪，滑道有高中低及观光滑道，非常不错。只是上酒店在长野接送大巴时、遇到了一些麻烦，主要是Hotels酒店预定网站不负责任，我提前许多时间与网站连续，要求登记接送大巴，网站说已经发邮箱确认预定了，结果还是没有我的预定，经与酒店沟通后解决了…。总之酒店不错，网站预定的客服差评。

Friends_and_family Family

8/10

Excellent

23 Jan 2020

Verified traveler

物超所值

酒店有滑雪工具可租，鄰近滑雪場，可以 Ski in out 十分方便。房間對面滑雪場，景觀一流。物超所值。

Partner

8/10

Excellent

22 Dec 2019

Verified traveler