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Hakuba Tokyu Hotel

Nagano · Japan

4688, Hokujho, Hakuba-mura, Kita-azumi-gun, Nagano, 4688View location

9.4/10Excellent115 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.6/109.6
Condition9.4/109.4
Location8.0/108.0
Neighborhood9.2/109.2
Amenities9.0/109.0
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  • Business hotels
  • Hotels with spa
  • Ski hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hakuba Tokyu Hotel

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Skiers will be in heaven, but there are recreational options available for non-skiers as well, which include outdoor tennis courts. Additional amenities at this hotel include complimentary wireless internet access, ski storage, and gift shops/newsstands.

You'll be on the slopes in no time with the complimentary ski shuttle. Enjoy French cuisine at Chamonix, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.

Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Make yourself at home in one of the 102 air-conditioned rooms featuring refrigerators and flat-screen televisions.

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With a stay at Hakuba Tokyu Hotel in Hakuba (Hokujo), you'll be steps from Hakuba Ski Jumping Stadium and 10 minutes by foot from Hakuba Happo-One Ski Area.

This luxury hotel is 2 mi (3.2 km) from Hakuba Iwatake Ski Resort and 3.9 mi (6.3 km) from Hakuba 47 Winter Sports Park. Make yourself at home in one of the 102 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Rooms have private balconies.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.

A train station pick-up service is provided at no charge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 15

Hotel policies

Caters to LGBTQIA+ guests Unicode Support false LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • This property caters to LGBTQ+ guests.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the train station. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    15
  • Optional fees
    • Fee for buffet breakfast: approximately JPY 3729 for adults and JPY 932 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Hakuba Ski Jumping Stadium 0.1 km / 0.1 mi
Hakuba Mini Train Park 0.8 km / 0.5 mi
Happo-one Adam Gondola 0.8 km / 0.5 mi
Hakuba Happo-One Ski Area 0.8 km / 0.5 mi
Happo Information Center 0.9 km / 0.5 mi
Wadanonomori Church 1 km / 0.6 mi
Happo One Sakka Ski Lift 1.2 km / 0.7 mi
Hakuba Olympic Museum 1.6 km / 1 mi
Kurashita Onsen 1.8 km / 1.1 mi
Hakuba Saegusa Art Museum 2.3 km / 1.4 mi
Chubu-Sangaku National Park 2.5 km / 1.6 mi
Hakuba Iwatake Ski Resort 2.6 km / 1.6 mi
Hakuba Art Museum 2.7 km / 1.7 mi
Iwatake Onsen 3.1 km / 1.9 mi
Hakuba Green Sports Park 3.8 km / 2.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1996
  • Year of most recent renovation: 2018
  • Total number of rooms: 101
  • Number of floors (main building): 5
  • Suites: 2
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • City centre
Show 53 more facilities & services
  • Nearest Bus / Metro Stop
  • Ski slopes
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Transfer service
  • Laundry service
  • Launderette
  • Bicycle hire serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Luggage roomExtra charge
  • Ski storage
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking area
  • Highchairs
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Sauna
  • Hot tubExtra charge
  • Massage
  • Spa treatments
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Vegetarian meal
  • Non-smoking establishment
  • Table tennisExtra charge
  • Tennis
  • SkiingExtra charge
  • Ski pass
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST-8

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-8

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B-1

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM-1

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    Room DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE TWO BEDSQUADRUPLE • DELUXE TWO BEDSQUA.2B-DX

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    QUADRUPLE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE CAPACITY 4TWIN • DELUXE CAPACITY 4TWN.C4-DX

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN DELUXE CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.C4-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ECONOMY NON SMOKINGDouble or Twin • ECONOMY NON SMOKINGDBT.EY-NM

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    Double or Twin ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-9

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-9

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH BALCONYTWIN • WITH BALCONYTWN.BL

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX-8

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-8

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMY NON SMOKINGTWIN • ECONOMY NON SMOKINGTWN.EY-NM

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKING • 1 Bedroom • 5 m²TWN.NM
    TWIN NON SMOKINGPhoto unavailable4 photos

    Hakuba Tokyu Hotel

    TWIN NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE WITH BALCONYTWIN • DELUXE WITH BALCONYTWN.BL-DX

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH TERRACETWIN • WITH TERRACETWN.TR

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE NON SMOKINGTWIN • DELUXE NON SMOKINGTWN.DX-NM

    Photos are not available for this room type.

    Hakuba Tokyu Hotel

    TWIN DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hakuba Tokyu Hotel

9.4
Excellent
115 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.4 /10
Location
8.0 /10
Neighborhood
9.2 /10
Amenities
9.0 /10
50 reviews shown
8/10
Excellent
28 Mar 2026
Lorne
A little dated but great hotel
6/10
Pleasant
19 Mar 2026
Ben
The restaurant option closes at 8pm. Something the staff did not explain upon check in.

The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain.

They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat.

They don’t have vending machines with Beer or Liquor options.

There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower.

Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM.

Family_with_children
10/10
Exceptional
14 Jan 2026
Heidi
Clean, very comfortable, good breakfast buffet, and hospitality of all staff
Leisure Self
10/10
Exceptional
08 Jan 2026
Dan
This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.
Friends_and_family Family
10/10
Exceptional
09 Apr 2025
Peter
This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family
Leisure Family
10/10
Exceptional
23 Mar 2025
Grant
Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.
Friends_and_family Family
10/10
Exceptional
14 Mar 2025
John
Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.
Leisure
10/10
Exceptional
18 Dec 2024
CHEE WOON

Nice out door hot spa

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
Friends_and_family Family
8/10
Excellent
16 Dec 2024
amirudin
Average
10/10
Exceptional
04 Mar 2024
Raymond
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
8/10
Excellent
14 Mar 2023
Jamie
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel.

While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Leisure Friends
8/10
Excellent
05 Mar 2023
Darrell
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Partner
10/10
Exceptional
12 Feb 2023
bradley
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc .
And he did it all with a smile on his face and helped make our holiday a beauty!
The hotel has a very good spa and bus services run to ski fields pretty regularly .
Leisure Family
10/10
Exceptional
10 Jan 2022
Kenji
Comfortable, clean, and easy access to sky field.
Price is a bit high, but it is worthy of.
10/10
Exceptional
10 Feb 2020
Craig_family
Excellent facilities. Helpful staff. Makes Nagano even better.
10/10
Exceptional
04 Feb 2020
Verified traveler
Guest relations spoke English, very helpful and provided good suggestions for e.g. restaurants. Housekeeping was very efficient and considerate. Onsen was constantly cleaned and was spacious.
Friends_and_family Friends
10/10
Exceptional
23 Jan 2020
Verified traveler
The hotel has a beautiful \"backyard\" that takes you back to the nature. Lovely onsen and well setup change room with all amenities that you need.
Leisure Self
10/10
Exceptional
19 Jan 2020
Verified traveler
The service is excellent . The staff members are very helpful.
Business_and_leisure Family
10/10
Exceptional
09 Oct 2019
Walter

Best overall option in Hakuba

This hotel is fantastic, remodeled and very quiet super spa and spring. For the price this is one of the very best in Hakuba. Easy walk to Gondola without having to stay right in town. Perfect!
Self
10/10
Exceptional
10 Feb 2019
Andrew
Fantastic stay, awesome hotel, very helpful staff and great location
Leisure Friends
8/10
Excellent
06 Feb 2019
Jason
It was a very pleasing experience to stay here. Close enough to town (only a 10-15 minute walk) and the room was very spacious, clean and well appointed. Staff very nice. Buffet breakfast was pretty generic but the staff are super attentive and the chef makes a fantastic omelette to order right there in the restaurant. Ski gear hire available in hotel (Head skis) and complimentary ski locker too. Tried the snack menu and bar service at the Lounge Bar and was very good too. The hotel is well serviced by the ski shuttle buses to take you to different fields as well.
10/10
Exceptional
18 Mar 2018
Christopher

Snow holiday

Great trip great holiday great hotel
Partner
10/10
Exceptional
11 Mar 2018
Emma

Good location

Good location and clean amd wotif wants me to write more.
10/10
Exceptional
26 Mar 2016
Kai Kee

If in Hakuba Happo area, stay in Tokyo Hakuba

Good location if skiing around Happo area. There are close by eateries if one doesn't fancy hotel dining. Excellent mountain view from the room.
Family
10/10
Exceptional
15 Mar 2016
Verified traveler

Great hotel with friendly staff

Great hotel. Staff were very helpful. Winter ski bus collects from the front door. The onsite onsen is incredibly relaxing.
Partner
10/10
Exceptional
09 Mar 2016
Stephanie

We wish we had more time!

We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel and would stay here again!
Partner
6/10
Pleasant
01 Mar 2013
Lachlan

Miles from the lifts/gondolas

Not ski in ski out at all. Try a bus ride to the slopes.

Why pay so much for a hotel so far from the lifts?
10/10
Exceptional
16 Jan 2013
Brad

One of the best hotels in Japan

Great room (all rooms are good), very well serviced. A lot of new English speaking staff for the start of the season that don't know a lot, but it probably is the best hotel in Hakuba and we recommend that you stay there.
10/10
Exceptional
06 Mar 2012
Peter

Excellent choice of ski hotel in Happo One

Near, but not at the lifts. A quiet hotel. 2 good restaurants, Japanese and French. Will pick you up at train or bus. More than half of staff speak very good English.
10/10
Exceptional
05 Apr 2026
alejandra
Nos encantó! Nos sentimos como en casa! Todo muy lindo y lleno de detalles
8/10
Excellent
07 May 2025
Mariko
スキー場が近くにあり、雪の白馬三山もお部屋から見る事も出来、丁度桜満開。近隣の環境も抜群。
ホテルの従業員のサービスは、素晴らしく。温泉の温質も良いし、広い。お部屋も清潔で、とても良い休暇がとれました。リピーターとなっている。
Leisure Friends
10/10
Exceptional
30 Mar 2025
HUNG CHE
Stayed here for a week for a late March ski holiday . The hotel is very comfortable and spacious. staff is very friendly and helpful . The small downside is the service and food options were limited maybe due to towards the end of season . But overall enjoy the staying a lot .
Friends_and_family Friends
8/10
Excellent
26 Jul 2024
Tatsushiro
手入れの行き届いた素晴らしいホテルです。駅や街から遠く交通の便がないので、買い物や食事は少し不便です。
Leisure Family
2/10
Poor
14 Jun 2024
Yoko
平日はカフェもなくコーヒーも飲めない、自動販売機のみ。お土産もほとんど閉まっている。食事も予約していなければレストランも無し
東急ホテルと思えない。朝食も昔は2階でお洒落だったのに今は1階のロビーみたいな所で食べる…
Leisure Self
10/10
Exceptional
23 Feb 2024
ho yin
三星價錢五星服務及住宿
Leisure Friends
10/10
Exceptional
27 Mar 2023
Takashi
ロケーション・サービス・食事・温泉どれをとっても全て満足レベルです。また来シーズンも家族で訪れたいです。
Friends_and_family Family
10/10
Exceptional
02 Feb 2023
Wei Li
適合家族旅遊滑雪行程很棒的地點,滑雪完可以享受飯店內的溫泉消除疲勞真是享受
Friends_and_family Family
10/10
Exceptional
18 Sep 2022
Mayumi
落ち着いた雰囲気で、とても過ごしやすかったです。
Leisure Family
10/10
Exceptional
15 Aug 2022
Hideki

清潔で落ち着ける

白馬乗鞍岳登山を終えて夫婦で利用しました。
エントランス、ロビー、廊下、客室ドアのライティングに至るまで清潔で品が良い。所々に花が活けてあり落ち着きと快さを感じた。
朝食の味付け、種類豊富で満足しました。テーブルにも短くカットしたカーネーションが飾られていた。鳥のからあげと餃子を他の品に変更があってもよいかと思いました。
ウェルカムドリンクが少々薄かったこと、帰り客を送るドアマンがいなかったことは残念でした。全体的な雰囲気は気に入ったので機会があればまた利用したいと思います。
Friends_and_family Family
10/10
Exceptional
20 Jun 2022
Josef
Alles im Preis inbegriffen, Spa, Frühstück und Wasche kann gewaschen werden!
Partner
10/10
Exceptional
16 Mar 2022
Tomoyuki
静かでのんびりできます
Leisure Friends
10/10
Exceptional
08 Mar 2022
Yoshimi
建築年数は古いがリフォームをして大変綺麗になった👏
ホテルとして職員の対応が素晴らしい🏨
白馬では一番のホテルだと思う🥇
今日も一生懸命従業員の方が雪かきをしていました🏔️☃️
10/10
Exceptional
10 Aug 2021
Verified traveler
親切溢れる対応でした。白馬で歴史あるホテルで温泉も溢れてました。
Leisure Family_with_children
10/10
Exceptional
31 May 2021
Verified traveler
白馬岳の綺麗に見える上層階にアップグレードして頂きました ありがとうございます😊
Leisure Friends
10/10
Exceptional
20 Sep 2020
Yota
従業員は明るく親切でした。
Friends_and_family Family
10/10
Exceptional
19 Sep 2020
Verified traveler

静かに快適に過ごせるホテル

接客がとにかく丁寧で親切でした。テラスとお庭がとても気に入りました。あと温泉もとても気持ちよかったです。
Business
10/10
Exceptional
11 Sep 2020
Verified traveler

また泊まりたいです。

とても清潔で居心地のよい部屋でした。朝食バイキングも手袋が用意されて料理に蓋がかぶせられて清潔でした。食事中に子供が泣いていたときに気を遣って下さいました。
Friends_and_family Family
10/10
Exceptional
04 Sep 2020
Tatsuo

満足

対応も丁寧で、気持ちよく滞在できました。
Friends_and_family Family
8/10
Excellent
15 Aug 2020
Verified traveler
大雨警報で、一泊きりあげて、帰ってきてしまいました。
8/10
Excellent
13 Aug 2020
MASAAKI

また行きたい.次が待ち遠しいです.

地域ではNO.1のホテルです.2年前に連泊しました.今回は1泊です.現在の状況は,他の宿泊施設や飲食施設にとって,何かと制限されることも多いことを考えると,現状に満足すべきなのかとは思います.
Friends_and_family Family

Location & surroundings

Hakuba Tokyu Hotel
4688, Hokujho, Hakuba-mura, Kita-azumi-gun, Nagano, 4688, Hakuba Mura, Japan

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Hakuba Tokyu Hotel

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