Name: Hakuba Hotel Ogiya
Address: 6680 Hokujo, Hakuba-mura, Hakuba, 399-9301, JP

10/10

Exceptional

19 Mar 2026

william

Had a great stay! Thanks for everything

8/10

Excellent

14 Mar 2026

Jessica

Really helpful staff and very delicious breakfast buffet. Had ski storage and public bath was very clean and nice to be use. 1 less star because a lot of things were not refilled, like tea bags at the tea station or the lotion in the public bath area

Self

10/10

Exceptional

18 Feb 2026

tim

Nice room Onsen ski storage breakfast
Friendly staff

10/10

Exceptional

31 Jan 2026

BRUNO

I am a returning customer.
Clean room, courteous and helpful staff, great breakfast.
They continue to provide excellent service.

Leisure Family

8/10

Excellent

01 May 2025

Nicole

This is a great location for accessing the mountains and enjoying the snow. There are both public and private onsens on site, the manager is lovely and helpful and the drying room for your winter equipment is also great. I have nothing but great memories :-)

Leisure Partner

10/10

Exceptional

12 Apr 2025

Michelle

I had a traditional Japanese room. It was super comfortable - and the view from my window of Happo One was beautiful! It was convenient walk to restaurants and bars. The Happo One gondola was a bit of a hike - but definitely within easy walking distance is the Hakuba Happo bus station. Easy to get to other mountains via the shuttle.

Leisure Self

10/10

Exceptional

28 Mar 2025

carlos

hotel was great - food was delicious and the Onsen was perfect

Leisure Self

8/10

Excellent

24 Mar 2025

David Christian

We had a pleasant stay at the Ougiya for two nights' skiing. It's a no-frills kind of place, which was fine for our needs. The room was a decent size, the onsen was good and the overall ambience was pleasant. It is an easy walk from the bus stop with various dining options and ski rental in the village. One thing to note is that although it's billed as 'ski-in ski-out', it isn't - you have to walk a few minutes to the nearest rental shop then take a shuttle bus from there to whichever slope you want to go to. This was not a major issue, it's just that the description on Expedia is not quite accurate. All in all, good value for an end-of-season ski trip.

Leisure Family_with_children

4/10

Poor

15 Mar 2025

Tadas

Hotel is outdated, front staff looks tired of everything.

2/10

Poor

08 Mar 2025

Marlee

We arrived to Hakuba Hotel at 3pm (the posted check-in time). However, there was no one at the front desk for 2 hours. We waited 30 minutes, then decided to leave our bags in the lobby to go out and grab some food and rent skis. When we finally got checked in, we brought our bags to our Japan style room in the hotel's annex building. It was nice at first to hear the annex was connected through an underground tunnel, however, the tunnel was filled with mold. You could see black mold in the ceiling tiles, a bucket was on the ground to catch a water leak, and the carpet tiles were all clearly pulling up due to moisture below. Our room itself seemed relatively clean, but our tatami mat bed rolls had stains all over them and our room included extra pillows, but no pillow cases. We ended up using t-shirts and towels to cover the pillows. The front desk told us that they don't provide room cleaning throughout our stay unless we request it, however, it's hard to request a room cleaning when there is never anyone at the front desk. The breakfast was not good, we found ourselves picking away at certain things that seemed good enough to eat. We were so uncomfortable in this hotel that we decided to leave early and move to a different accommodation for the last two nights. When I explained this to the front desk and requested a refund, they provided zero help. I truly do not understand how Hakuba Hotel has such good reviews, I would highly recommend not staying here.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Jason

Staff can communicate in basic english, my traditional room did not disappoint, clean and well done up morning buffet. Can walk to any restaurants, grocery stores and of course the chair lift.

10/10

Exceptional

10 Feb 2025

Adam

Great hotel. Nice breakfast and lovely onsen on site

Leisure Family

8/10

Excellent

04 Feb 2025

Scott

I had no option other than a traditional room, which would not be my ideal next time.

10/10

Exceptional

02 Mar 2024

Josh

Had a great stay here, it’s a bit further from the happo one lifts if your snowboarding but the onsen was great, staff were great and the breakfast was awesome.

Leisure Friends

10/10

Exceptional

26 Feb 2024

Brian

Friendly helpful staff

10/10

Exceptional

24 Feb 2024

Brian

Friendly and helpful staff. Private Onsen and lots of breakfast options

10/10

Exceptional

24 Feb 2024

Yuxing

The property feels like a family run hotel. The owner is friendly, helpful and attentive. The onsen is great. Love it here.

Leisure Partner

10/10

Exceptional

03 Feb 2024

Lilyana

It was a lovely and cozy experience.

10/10

Exceptional

17 Jan 2024

Qi

pick up and drop off to the local hotel. Boss is frindly.

Friends_and_family Family

8/10

Excellent

06 Feb 2023

Andrew

Clean and fro

8/10

Excellent

01 Jan 2023

Michelle

friendly service

Leisure Self

8/10

Excellent

27 Dec 2022

Grant

The Onsen was a big positive of this property and being able to walk from the bus station and to the ski resort!

Leisure Self

10/10

Exceptional

17 Jan 2020

Verified traveler

Close to bus station and rental store. Room is also very big and clean. Breakfast is also good.

Leisure Family

8/10

Excellent

17 Jan 2020

Verified traveler

The breakfast is a combination of American and Japanese style. The hotel is not far away from rental place or the bus stop.

Leisure Friends

8/10

Excellent

24 Dec 2019

Bjoern

Convenient and reasonable

Good convenient stay. The hotel is getting a bit old but overall we had a good stay. Check in and out very efficient. Ok breakfast with a served plates plus some bread etc buffet style (some more selection would be good), a nice little hotspring and a very good location for skiing and ski storage/drying room. Conveniently located near Hakuba center.
Some refresh of the rooms and facilities would be good but this is quite minor. I think it would also be good if they do some basic room cleaning every two days or so.
Would I stay again? Yes

Friends_and_family Family

8/10

Excellent

27 Feb 2019

Verified traveler

A Japanese style hotel with western influences. Owner has a cute King Charles cavalier. 5mins walk to happo one bus terminal. The shuttle bus to hakuba47 stops right in front of hotel.
One bad thing is the hotel doesn’t have hair conditioner provided.
Private bathroom in my Japanese style room didn’t have heated seats
Another bad thing is there were Americans drinking beer in the onsen.

Leisure Partner

10/10

Exceptional

10 Feb 2019

Stuart

Wonderful Japanese Experience, Great Skiing

Amazing experience if looking for a true Japanese lifestyle holiday, Onsen, sleep on the floor futon on tatami mats......
Great location within walking distance of restaurants and resorts. Shuttle bus pick up for two of the major resorts at the door.
Family run business with great support for visitors.

Family

8/10

Excellent

31 Jan 2019

Verified traveler

Gd location, right to the downtown. Full of restaurants nearby, 10 mins walk to bus terminal and the shuttle bus to ski area. Only problem s hotel is divided into old and new building, if the room s at the old building, need to a long walk w lots of stairs to the new building which is the restaurant and onsen located at.

Partner

10/10

Exceptional

29 Jan 2019

Ninghua

A comfortable stay

Everything was perfect and we will come again.

Friends

10/10

Exceptional

25 Jan 2019

Verified traveler

I was delighted with this hotel. Family owned, the people running it are absolutely lovely and did everything they could to make our stay comfortable. The breakfasts were nice and ample, the facilities fantastic with a proper drying room for ski/snowboarding equipment and it is very close to the Mount shuttle stop for runs to both all the Happa slopes. There is even an onsen in the basement. Really really was happy with choosing this place and was very comfortable. Would definitely stay again. We stayed in a Japanese style triple, room 405 (there are only, I think, about 18 rooms in the hotel. Great stay and felt very well cared for.

10/10

Exceptional

02 Jan 2019

Verified traveler

This was such a cute property, and it's family-owned. They were so nice. It's a 5-minute walk to the bus terminal and also the shuttle pickup point to the Happo One ski resort. Get the breakfast option so that you don't have to think about it and just hit the slopes afterwards. The onsen was amazing. They can shuttle you to the JR rail station if you request it.

Leisure Self

6/10

Pleasant

23 Dec 2018

R

Shortstaffed, but friendly and helpful. Rooms are fairly clean. Breakfast is average for this level of hotel.

10/10

Exceptional

17 Mar 2018

thomas

Nice place

Really liked this hotel. Nice onsen in the basement. Great breakfast and lovely room with view over the mountains. Stayed in a few hotels in Hakuba and this is by far the best value.

Family

10/10

Exceptional

09 Feb 2018

Verified traveler

Excellent Great base for Skiing!

We thoroughly enjoyed our stay. A great location. The staff were very caring, friendly and accommodating. Assisted in retrieving a mobile phone left in the taxi and put a humidifier in our room for our sick daughter. We will definitely be back!

Family

10/10

Exceptional

06 Feb 2018

Aurora

Hands down, great place (royakan) to stay.

Cozy, clean and friendly staff. The view from floor 5 was beautiful. The breakfast is great! We were not a big fan of the set course dinner, but others could be. They have a bus stop right outside to get to Hakuba 47 and a natural hot spring in the hotel to enjoy after a long day on the mountain. We love bed it so much we stayed and extra night!

Partner

8/10

Excellent

05 Feb 2018

Michelle M

Nice conveniently located Japanese hotel in Happo

A nice and quiet family run Japanese style hotel in the happo area. We enjoyed the onsen very much, it was clean and soothing. Woody ski rental is just around the corner and hotel guests get 10% discount. Hotel offers dinner at a reasonable price and it was delicious. Short walk to happo bus terminal/info centre (5-7min) and happo one ski shuttle stop (3min). Easy walk (10min or so) to happo village where you can find a range of restaurants and Lawson convenient store.
If you decide to take a cab instead of bus to Goryu/hakuba47 or Tsugaike, fare is about $2000 Japanese yen which is not too bad.

Partner

8/10

Excellent

01 Feb 2018

Verified traveler

Good location but old, great value not great stay

Annex Building is so so so far away from where you pick up your board, from Onsen, from canteen, yet, it's much cheaper, Room for 3 in annex building with toilet is in perfect size for 2 snowboarders to stay.

10/10

Exceptional

10 Jan 2018

AC

Lovely people and so close to everything

If you're heading to hakuba this hotel is so close to the bus terminal and the gondola for Happo-one you don't necessarily need transport at any time. The staff are lovely and completely accommodating in every way. I truly enjoyed staying there and would absolutely stay there again. Thanks for everything team!

10/10

Exceptional

20 Dec 2017

Paul

Very nice experience.

Stayed in a traditional Japanese style room. Loved the Japanese style bathtub where you can soak in the privacy of your room in like 3 feet of hot water. Very warm and comfortable and quiet. Location was convenient and the owner was very friendly.

8/10

Excellent

20 Mar 2017

Verified traveler

A great hotel with a helpful staff

I stayed here to do some snowboarding and everything was close to perfect. I had nothing booked beyond the hotel, but they sold me the ski pass right at the desk and had some rental shop suggestions (both of which were discounted a little bit). The hotel was very comfortable, had western rooms and Japanese style rooms, and it was really well situated, not far from the mountain (by bus or walking), near the bus station and some restaurants and nightlife.

The only complaint was it was a bit pricey, and as I arrived early by overnight bus and met friends there I was sort of obligated to eat breakfast with them, and without a room it was unreasonably expensive.

Apparently I accidentally booked some \"annex,\" but because it was a weekday they let me stay in the main building.

8/10

Excellent

02 Feb 2017

Alistair

Ski break

Good staying or 3 days skiing.

Partner

8/10

Excellent

26 Jan 2017

Verified traveler

Central location with friendly and helpful staff.

Very much enjoyed our stay. Staff were most helpful and polite. Location is close to Happo Bus Terminal, ski lifts and eating facilties. The inhouse onsen was most relaxing after a long day.

10/10

Exceptional

08 May 2026

トモヒコ

落ち着いた雰囲気でゆっくりできました。
朝食のそば粉ガレットも大変おいしかったです

Family

10/10

Exceptional

22 Feb 2026

Lena

Rent och bra service! Väldigt bra onsen!

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

YOKO

部屋が広く、浴場も広くて温泉も楽しめました。
浴場のシャワーがかなり弱かったのが残念でした。

10/10

Exceptional

12 Aug 2025

hiroki

シーズンオフであったため、人が少なく快適であった。朝食が美味しく子供たちも大満足でした。

Leisure Family_with_children

6/10

Pleasant

20 Feb 2025

Pernilla

Liked the concept with beds on the floor and the room was big. Great breakfast and very nice straff. They also had a lovely Onsen. The hotel was on walking distance to the skiarea Happo One (aprox 1 km). If you wanted to go to Hakuba 47 the bus stop was right outside of the hotel with free shuttle service!

Leisure Family

8/10

Excellent

17 Sep 2024

Mika

The building is a bit outdated, but the Onsen was fantastic. Good local friendly atmosphere.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

あやこ

和室を利用させていただきましたが、清潔なお部屋で、静かに過ごすことができました。

翌日登山のため朝食をお弁当に変更お願いしましたが、早朝発にもかかわらず快くご準備いただきどうもありがとうございました。
おにぎりは大きく、おかずもたくさん入っていて、とっても美味しくいただきました。

オーナーご夫婦がとても感じが良く、気持ちよく利用することができました。
お世話になりどうもありがとうございました。

Leisure Family

10/10

Exceptional

23 Mar 2024

Mika

清潔でお布団も寝心地良く
温泉も広くお湯もとてもよかったです。

Leisure Family