The Ridge Hotel & Apartments

2/10

Poor

15 May 2026

Michael

If you want to know how life was living in a tenement in NYC, stay at the Ridge Hotel. Whatever you do, if they assign you to room 101, run away. You are LITERALLY trying to sleep in the lobby. It is a door adjacent to the lobby and the main door, and all night long you hear people talking, the door opening and closing. At one point, we had to get out of bed and ask the people in the lobby to be quiet, there are people trying to sleep in this room RIGHT OFF THE LOBBY. Being on the ground floor, all conversations taking place outside the window on the street were clearly heard. There are no keys, you have to remember the code for the main door and a code to get into your room. If you don't have a smart phone, you're s**t out of luck. There was no warning, no option to say "this room is off the lobby and could be disturbing". Thankfully we only booked one night so we only had one night of restless sleep. We will NOT be back, and if they assign you room 101 - - - caveat emptor.

Partner

8/10

Excellent

15 May 2026

John

Air conditioning, heat, and shower were good. Good location on East Houston Street, near many shops and restaurants and not far to subway

6/10

Pleasant

15 May 2026

Thomas

Location is the singular benefit to staying here.

Self

10/10

Exceptional

15 May 2026

Laurie

Great stay in a great area. Easy access to subway and taxis. Rooftop deck is excellent. Room was simple but fresh. Definitely will be back.

Friends_and_family Family

6/10

Pleasant

14 May 2026

Michael

The staff Wilma was exceptional very helpful with directions transportation and restaurant referrals. Bed was too firm and uncomfortable

Partner

10/10

Exceptional

14 May 2026

Flavio

Super clean. Everything works.

6/10

Pleasant

07 May 2026

Eric

Need a code not keys to enter the building and your room. The problem with that is the room doors automatically lock so you need to manually unlock it which that, combined with the automatic closing of the door turns into a VERY loud experience everytime you or a neighbor does that. So all you hear (and very much feel) are these loud BANGS every time someone enters or exits their room. I barely slept because of this.

Self

10/10

Exceptional

06 May 2026

Eilish

Very pleasant stay! This is such a find on the lower east side and I’d definitely stay here again. The rooms are small but well designed. The staff at the front is great and helpful. The location is super convenient. If you want a clean and safe place to stay with good access to lower manhattan, I recommend the Ridge.

Friends

4/10

Poor

05 May 2026

Tracy

Air con not working properly; finishes all fraying and worn; what seems to be non-compliant electrical setup (extension cord for appliances?); minimal low-quality bedding with no blanket/no extra warmth; minimal and threadbare linens, with very little supply in the basement (didn’t enjoy having to go to the basement to scrounge for supplies at $300 per night. Would not recommend to anyone over the age of 25

Partner

8/10

Excellent

05 May 2026

Stanley

Great location near diverse restaurants, neighborhoods and subway stations. Excellent hotel for solo travel.

Self

8/10

Excellent

04 May 2026

christopher

The girl at the front desk was awesome, i did not expect anyone to be there, but im glad she was

10/10

Exceptional

04 May 2026

Jamie

Great location! Super chill vibes! Awesome views!! Cool artwork! Would definitely recommend!!

Friends

8/10

Excellent

02 May 2026

Pablo

Attentive and supporting staff.

Partner

10/10

Exceptional

02 May 2026

Kristin

I would definitely return!

Self

8/10

Excellent

01 May 2026

Wendy

Fairly simple property. Very Reasonably priced w/ Easy check in/out & Good location.

Self

6/10

Pleasant

01 May 2026

Yupawan

The hotel was quite noisy, door slamming was very loud and could be heard clearly from the room. The floor didn’t feel very clean. However, the staff were very friendly and welcoming, which I really appreciated

Partner

10/10

Exceptional

30 Apr 2026

Miriam

I’ve lost count of the number of times I’ve stayed at The Ridge. It’s the only place I stay in Manhattan- 3-4 times a year. It feels like staying with friends—I always know I’m in good hands. Despite what you might read elsewhere there is a staffed front desk (some of the friendliest people you’ll meet) & luggage storage. They go above & beyond to make your stay comfortable often allowing early check-in or late check-out if they can.
Each room has a microwave/ mini fridge & with a Whole Foods just two blocks away it’s easy to keep things budget-friendly. The rooms aren’t huge but they’re clean & have everything I need. There’s even an HDMI TV—I always plug in my Roku stick. Perhaps, one of the best features is the rooftop terrace -with breathtaking city views.
The location is perfect—walkable to Little Italy, Chinatown, Washington Square, the East Village, Katz’s, Russ & Daughters & Yonah Schimmel Knishes just a block away. The subway is a quick 3-minute walk. I travel solo & I’ve always felt safe here-day or night.
Yes, there’s street noise—it’s New York—but a white noise app solves that. For the price & convenience The Ridge can’t be beat. I almost didn’t write this because it feels like my secret hidden gem but it truly deserves the praise. Huge thanks to Jasmine, Wilma, Edgard, Orlando, & the young man who had to keep delivering packages to my room on my recent stay. If anything comes up, just ask— they handle everything quickly & kindly. I’ll never stay anywhere else!

Self

4/10

Poor

30 Apr 2026

Lisa

There was a smell in my room.

Self

8/10

Excellent

29 Apr 2026

Karen

Close to many restaurants and the Tenement Museum, friendly staff, comfortable room.

10/10

Exceptional

29 Apr 2026

Hernan

Great stay

10/10

Exceptional

29 Apr 2026

Laura

Room was clean. Safe, secure building. Nice rooftop patio. Jasmine at the front desk was so helpful and friendly. It was loud but it's New York so you should expect that. It didn't affect my opinion of the hotel. I'd stay there again!

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Michael

The location is great, walkable to just about anything. Loved the roof deck. Rooms are good, nothing fancy, but everything you need.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Luz

The hotel is in a central location; subway is at the corner. While it says there is no front desk staff, they do always have someone at the front; just in case. But the convenience of receiving all the information the day of is great! You don’t have to stress about making it for check-in. While the restroom did have some rust around the tub, the sheets were clean and the room it self was clean too. Would definitely stay again( I hardly was ever there just needed a safe place to sleep) if that’s what you are looking for definitely recommend.

Self

6/10

Pleasant

26 Apr 2026

Christina

a perfectly serviceable hotel close to the train and tons of food and shops. it’s clean and the staff is very helpful and sweet. it’s *loud* though, especially if your room faces Houston. the rooms are small, the bed is fine but not particularly comfortable. the linens are pretty terrible. all that said, I’d probably stay there again but ask for a room on the other side of building. it’s really convenient if you’re visiting to do stuff and not spend time in the room. it feels safe and has a cute roof deck and every person at the front desk was very sweet. it could really use 20% more attention to comfort, though.

Partner

8/10

Excellent

21 Apr 2026

Xiomara

They only hold your luggage for a few hours after you check out so if you have a late flight out of NYC (like I did) you're totally screwed. I had to go down the block and rented a room for 1 day at the Gatsby because my flight left at 8:45 pm and I couldn't haul 2 suitcases all day.

Self

10/10

Exceptional

21 Apr 2026

Katherine

This is a perfect little room for a night or two in the city. Everything is clean and comfortable. Great location downtown. Make sure to grab a bagel and a coffee at Russ & Daughter one block away!

Partner

8/10

Excellent

21 Apr 2026

Calvin

Perfect

Self

10/10

Exceptional

21 Apr 2026

Alexa

Great hotel! Small room but good for one night

Partner

8/10

Excellent

20 Apr 2026

Amy

Excellent location. The check in was a tad bit confusing, but the room was nice and the location is great!

Partner

4/10

Poor

19 Apr 2026

Musa

3* at best

Family_with_children

10/10

Exceptional

19 Apr 2026

Georgina

Amazing location and we had the best view from our room

Friends

6/10

Pleasant

17 Apr 2026

Taylor

I stayed 3 days by myself. I certainly wouldn't stay here ith myself but it was an okay value for a quick solo trip. My door code didn't work two of the three days, requiring me to go back to the lobby to get a new code both times. The staff were okay; certainly didn't apologize for the code not working but they did resolve it. AC didn't work my final night, when it was 90+ degrees outside. If it's <$150 a night I'd stay here again. If it's more than that it's a no go.

Self

4/10

Poor

16 Apr 2026

earl

Wall mount ac unit, room didnt get colder then 75 and it is mid-April. Shower didnt drain, that was disgusting. Floor was tore up, like wood scraped so bad i didnt feel comfortable not wearing shoes. It was dirty, hair everywhere. Dont even get me started on the bed

Partner

6/10

Pleasant

16 Apr 2026

Wayne

The AC was out, and although the staff apologized when i checked out, there was no offer of a partial refund or anything, and the room was pretty stifling. Also, the email check in system is dysfunctional. I didn't get a request to fill it in until 1330 on the day I was to check in. It used to come 24 hours in advance, and I was in mid-travel when it arrived. And although I filled it out, it had clearly not uploaded to the system, and I never received the email with entry codes. If I had arrived late, I would have been unable to get in.

10/10

Exceptional

15 Apr 2026

MARY

The room was very nice , but I couldn’t turn down the temperature in the room. It was 77 which is way too hot

8/10

Excellent

15 Apr 2026

Dana

Worked great for us.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Jeff

The Ridge benefits from a great location. The room was clean, but amenities in the room and lobby are not as nice as the pictures on Expedia. The staff was spotty, usually friendly, but not always helpful. The AC wasn’t working and it was HOT in our room. After notifying the front desk twice, a helpful employee explained why the AC wasn’t functioning and supplied us with a small fan - this improved the situation. The rooftop lounge area is great and the price seemed fair.

6/10

Pleasant

09 Apr 2026

elian

You get what you pay for. A/C was out for the length of our stay which sucked pretty bad but at least they gave us a fan lol. Getting towels is self service meaning you have to go to the basement and get it yourself. No amenities besides rooftop, this didn’t bother us because we were out most of our stay. Rooms are small but that’s NY. The good thing is that the location is really good. Usually a 10-25 min walk

Partner

10/10

Exceptional

09 Apr 2026

Linda

Wonderful location! Feels like a cozy apartment. Very pleased with my stay.

Family

10/10

Exceptional

09 Apr 2026

Greg

The staff were very welcoming and accommodating. We were able to store our luggage and within an hour our room was ready. We enjoyed the rooftop deck as it had great views of New York City. The room was very clean and comfortable. We would definitely book this property again.

Friends_and_family Friends

8/10

Excellent

09 Apr 2026

Rebecca

The hotel was convenient and in a great location. I would definitely stay in this area again. It was clean. My only complaint was that the fridge wasn't working and the blind wouldnt work both of which I reported to reception.

2/10

Poor

08 Apr 2026

Rebecca

2star

Self

10/10

Exceptional

08 Apr 2026

John

The hotel was as advertised and quite clean with good bedding. It is a small venue but that was expected. The rooftop is fun, although the weather kept us away for most of our stay. The codes all worked and access was easy. Good value.

Partner

8/10

Excellent

07 Apr 2026

Roberta

Great location. Comfortable bed. Nice rooftop.

Partner

10/10

Exceptional

06 Apr 2026

Elliot

Great value and location!

Family_with_children

8/10

Excellent

06 Apr 2026

Lisa

Great location for east village\soho! If you need a place to sleep and shower, this is a great option and a good value for the price. It felt safe, code system and check in were easy. There was free in room coffee and snacks in the lobby which is a big bonus for me. Room was bigger than most in that area and the bathroom was more private than others nearby. Bed was fine, sheets and pillows were below average. Room was clean although the place felt a little run down. Tv didn’t work, lighting in bath didn’t work, but it was fine. The staff we did encounter were great. If you want a cool place to hang out, this isn’t it but if you want to be out and about all day it’s a great option!

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

ryan

Clean room, friendly staff

Self

10/10

Exceptional

04 Apr 2026

Ebony

I’ve stayed here twice and love it. It’s simple, cost effective and just what I need when I’m going to a venue nearby which is why I have stayed there twice. Contactless check in is amazing

8/10

Excellent

31 Mar 2026

Thomas

Great location, staff were friendly and I had no issues with the check in, and the roodto

Only issue was AC was about 75-78F for the duration of the stay, no matter what settings I tried, it just wouldnt get cold in the room, if I stayed over summer it would be a real problem.

10/10

Exceptional

30 Mar 2026

Kevin

Mattress was very firm, which I like. Great place for the price.

10/10

Exceptional

30 Mar 2026

michael

It was exactly what I wanted and needed! I always do a lot of research on my trips. The description and the area felt right. Great communication throughout, peace of mind and easy check in online.Got right in with the codes, looked at the room and it was perfect for the small amount of time you spend in your room in the City. Dropped my bags, went to nearby store for beer and went up to the 7th floor rooftop and relax, enjoy the view before heading out to my event. Anything you want is close by, stores, restaurants, walking, subway, great area! Came back for a comfortable nights sleep. Got up get a cup of coffee and a snack in the lobby. Very little contact but there was someone there to answer questions. Said goodbye and look forward to my next stay there. Felt comfortable and right at home the whole time. Thanks!

Self

8/10

Excellent

30 Mar 2026

Jessica

Great location but the beds are not comfortable at all.

6/10

Pleasant

29 Mar 2026

Loreal

The location was great, condition of bathroom needs repairs. The sink the chipping and the tiles around the tub had fallen out . The bathroom ceiling was rusted. Bedroom was very clean

Self

6/10

Pleasant

27 Mar 2026

Michael

Keypad entry was difficult.

Self

6/10

Pleasant

25 Mar 2026

Kate

good hotel for the price but annoying check in process

Self

8/10

Excellent

25 Mar 2026

Abby

The room was mostly clean and the bathroom was massive for New York -- it even had a bathtub! The bed was very nice and staff were kind, always greeting us. However, they cannot hold your luggage before or after your stay, which was the only inconvenience we faced. Rooftop view was nice as well. We smelled weed in the hallway briefly but it disappeared quickly and was not an issue.

Friends

8/10

Excellent

22 Mar 2026

Bram

Perfect location for nightlife. Basic amenities. Friendly staff.

Partner

8/10

Excellent

22 Mar 2026

Rachel

Great spot if you need an overnight or quick weekend stay. We stayed for a wedding weekend and it was perfect. If you’re looking for room service, restaurants and spas, this isn’t the hotel for you to stay.

Partner

6/10

Pleasant

21 Mar 2026

Jose

N/A

10/10

Exceptional

21 Mar 2026

Jeanette

Room small but clean. Staff were great, friendly and helpful.

Partner

8/10

Excellent

21 Mar 2026

Tara

Overall, not a bad experience at all. All of the staff was extremely friendly and helpful. The security of the location is great.
The walls though are paper thin. You can easily hear other guests’ conversations. Our AC didnt work. And there’s some mold growing on the grout in the shower. But oh well you get what you pay for!!

Friends

6/10

Pleasant

21 Mar 2026

Kayla

I stayed here for 4 nights, the place was relatively clean but you could tell it is an older building. My main problem was that I had no washcloths for 2 nights and when I asked for them on both nights I was told that there would be some there in the morning once the delivery came and they never arrived in the downstairs common area where they keep the linens for the guest to pick from. I had to go to the Walgreens down the street to purchase a loofa to take a decent shower.

Self

8/10

Excellent

20 Mar 2026

Val

Location was excellent and check-in was a breeze. I had to call them to receive the code (it was supposed to be emailed to me) but I spoke with someone who sent it quickly. The rooms are small but I expected that. The bathroom was updated though which was nice. They have a rooftop area that seemed deserted at the time. Maybe in the warmer weather it would be busier. Also there's a C-level which has a couch and tv and small kitchen area which could use some updating. One thing I was would suggest was the bed frame was very low to the ground. I would have preferred it be a little higher up on a frame. It seemed more like a futon.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Alexander

Easy check in, luggage storage is a huge plus. Clean and comfortable room, would definitely stay again!! Great location in a lovely neighborhood, easy access to public transportation to get anywhere in Manhattan!

Partner

10/10

Exceptional

16 Mar 2026

Kimberly

Stayed at this location multiple times. Never a disappointment

Self

8/10

Excellent

14 Mar 2026

Betsy

Z

8/10

Excellent

14 Mar 2026

David

I usually stay at hotel where the room service is included, this one have that option for a fee. Overall great option to stay!

10/10

Exceptional

13 Mar 2026

Trey

Easy to locate. Staff was very helpful. Room was bigger than what we were expecting which was awesome. It is close to some areas in Little Italy. Right next to multiple subway entrances. I recommend for sure! We will be staying here again in the future

Partner

8/10

Excellent

12 Mar 2026

Zoe

Great location to visit all the attractions. V easy to get there by air train and subway. Subway easy to use and cheap. Loads of great bars and restaurants nearby. The room was quiet at the back of the hotel. Beds comfortable. Shower pressure great. The only disappointment was the wardrobe space..not enough for our 5 nights. Staff friendly and helpful and held our luggage till 3pm on last day. We felt it was amazing value for money.

Family

4/10

Poor

11 Mar 2026

Dylan

Bed was not good room wasn’t good

Self

8/10

Excellent

09 Mar 2026

Erin

The hotel is small and dated but great location. Bed was quite stiff. The biggest issue might be the lack of staff. This is a semi virtual hotel and it shows. I was not sent any check-in information before my stay and luckily there was someone on site to re-issue it. (I actually received the check in information a full week after my stay had already ended!). The other concern was that I requested a late check out via text message and received confirmation that was OK. However when I went back to my room to get my belongings and leave, the door code had locked me out leaving me scrambling to get to the airport. There was no one on site and no one responded to my text messages or phone calls for almost 2 hours. I was finally able to find a member of the cleaning staff to let me into my room to retrieve my bags. When I did finally hear back from the hotel it was a Curt message about how checkout time was 11 AM. When I shared the screenshots of my approval to check out later, nothing was said.

Business Self

10/10

Exceptional

08 Mar 2026

Nathan

Perfect location , roof top has great views and can hang out up there .

10/10

Exceptional

08 Mar 2026

Chelsea

It was a great stay. Clean and quiet

10/10

Exceptional

07 Mar 2026

Eric

Room was clean, in a good location and allowed us to travel around the East Side and Chinatown without too much stress :)

Partner

2/10

Poor

06 Mar 2026

James

‘No front desk’ is a silly way to run a hotel and should absolutely be disclosed very clearly *before* booking.

10/10

Exceptional

06 Mar 2026

Ann

Always great to stay here. Love the hands off vibez

8/10

Excellent

03 Mar 2026

Victoria

Smooth check in (online/ahead of time).

Sufficient hotel for a short stay.

My only complaint is the air system, every time the air shut off it made an incredibly loud smacking/cracking noise like a door being slammed. This was constant and woke me up every 45 minutes throughout the night. There’s no way the hotel isn’t aware of this.

If that gets fixed, everything else was good!

2/10

Poor

02 Mar 2026

Carson

Honestly, pretty gross.

Self

8/10

Excellent

28 Feb 2026

Timothy

Room was fine and a good price, but it wasn’t clear when I reserved it that there is no staff there after hours and you have to upload photos of both your photo ID and credit card to complete the reservation, which you don’t know until after you’ve already booked the room and I didn’t like doing. That should be made clear before booking the reservation and was a pain.

Self

8/10

Excellent

26 Feb 2026

Yan

Everything is fine except of the noises from the street.

6/10

Pleasant

24 Feb 2026

Alonso

The room was clean, but somewhat small. The staff was courteous.

Self

8/10

Excellent

24 Feb 2026

Alonso

Nice room, clean. Attentive staff.

Self

8/10

Excellent

23 Feb 2026

Mikaela

Staff were very nice

Partner

8/10

Excellent

23 Feb 2026

Elijah

Room was small and some aging was noticeable but clean and comfortable with typical hotel amenities.

Partner

4/10

Poor

22 Feb 2026

stacie

Hotel had horrible perfumey smell. It was like they used unstoppables for linens and who knows what else for cleaning supplies. Was getting a migraine within an hour of check in. Hotels need to remember some guests can't handle strong smells.

10/10

Exceptional

20 Feb 2026

Michelle

The room was spotless, front desk were really welcoming. I loved the art work on the walls as I walked to my room. Everything was simple and easy from check in to check out. I would come back and also recommend to others

Self

10/10

Exceptional

19 Feb 2026

MASAHIKO

SO NICE HOTEL!!!!
COFFE WAS GOOD AAT LOBBY

Self

8/10

Excellent

18 Feb 2026

stephanie

I had a great stay. The front clerk was super friendly and helpful! Love that the subway was a very easy access.

10/10

Exceptional

18 Feb 2026

Iv

Me and my friends always stay here, we love jasmine and it’s always clean!

Friends

8/10

Excellent

17 Feb 2026

Jay

Friendly staff. Clean room unfortunately my bedroom was opposite the front desk and the front door not the best choice.

10/10

Exceptional

16 Feb 2026

Carla

Room clean and comfy, easy check in and check out process, front desk was very nice and hotel is close to many great place

Leisure Partner

10/10

Exceptional

09 Feb 2026

Rachel Nicole

clean, great staff, affordable and great location

Leisure Self

6/10

Pleasant

09 Feb 2026

Pradeep

Ok

4/10

Poor

09 Feb 2026

mariela

MY ROOM DIDNT HAVE WI - FI ... I ASKED MANY TIMES TO SOVE THE PROBLEM AND TEHY COULDN DO ANYTHING.
THE LAST DAY THE HEATER DIDNT WORK WELL AND NY WAS VERY COLD.
THE MATRES WAS TERRIBLE

Business Self

10/10

Exceptional

07 Feb 2026

Lexi

Could not be more satisfied with every element. Location, contactless check in, door code for entry, luggage storage, everything!

Leisure Friends

2/10

Poor

07 Feb 2026

EUNJI

Heater didnt work

Leisure Family

10/10

Exceptional

05 Feb 2026

Giulia

Excellent price, location. Clean and really hot water. Great value for self sufficient travelers - love staying here.

Business Self

10/10

Exceptional

05 Feb 2026

Jared

Exactly what I was looking for. Clean room with private bathroom at a great price. Roof deck terrace was a bonus. Fun location and steps from the subway.

Business Self

6/10

Pleasant

05 Feb 2026

Robert

You should have had a disclaimer about the location of Room 101. Sleeping in that room is like sleeping out on the sidewalk….and we were there on a Friday night!!! Between the people standing outside our window and the flow of people coming in the front door, it was impossible to really sleep.

Friends_and_family Family

8/10

Excellent

02 Feb 2026

Johnathan

Price to convenience variables were sufficient

Business Partner