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Bergtour Marukita
Nagano · Japan
4995 Hokujo, Hakuba-mura, Kitaazumi-gunView location
9.8/10Excellent95 Reviews
Cleanliness9.6/10 9.6
Service10.0/10 10.0
Comfort9.2/10 9.2
Condition9.2/10 9.2
Neighborhood9.4/10 9.4
Amenities9.6/10 9.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Bergtour Marukita
Set in a prime location of Nagano, Hotel Bergtour Marukita puts everything the city has to offer just outside your doorstep. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers.
To be found at the hotel are Wi-Fi in public areas, car park, restaurant, laundry service, elevator. Some of the well-appointed guestrooms feature television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), air conditioning, heating. The hotel offers various recreational opportunities.
Hotel Bergtour Marukita is an excellent choice from which to explore Nagano or to simply relax and rejuvenate.
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Located in Hakuba (Hokujo), Bergtour Marukita is within a 15-minute walk of Hakuba Happo-One Ski Area and Happo-one Adam Gondola. This spa ryokan is 1.2 mi (2 km) from Happo One Sakka Ski Lift and 2.2 mi (3.5 km) from Hakuba Iwatake Ski Resort.
Make yourself at home in one of the 28 guestrooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided on request.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
9:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Unicode Support true
Professional property host/manager
Pets not allowed
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.
We have included all charges provided to us by the property.
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You need to know
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
-
Special Instructions
The front desk is open daily from 7 AM - 9 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Breakfast is by reservation only. Guests who want to receive breakfast, including guests who have booked Room Only rate plans, must contact the property prior to arrival to make a reservation. Guests with Half Board plans must check in by 6 PM to receive dinner. Advanced notice required for late check-in for guests with Half Board plans arriving after 6 PM.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve access to the public bathing facility
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately JPY 2500 per person
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Japanese
Nearby attractions
Hakuba Ski Jumping Stadium
0.1 km / 0.1 mi
Happo Information Center
0.3 km / 0.2 mi
Hakuba Happo-One Ski Area
0.7 km / 0.4 mi
Happo-one Adam Gondola
0.8 km / 0.5 mi
Hakuba Mini Train Park
1.1 km / 0.7 mi
Hakuba Olympic Museum
1.2 km / 0.8 mi
Kurashita Onsen
1.3 km / 0.8 mi
Wadanonomori Church
1.6 km / 1 mi
Happo One Sakka Ski Lift
1.7 km / 1.1 mi
Hakuba Saegusa Art Museum
1.9 km / 1.2 mi
Hakuba Art Museum
2.1 km / 1.3 mi
Hakuba Iwatake Ski Resort
2.5 km / 1.5 mi
Chubu-Sangaku National Park
2.5 km / 1.6 mi
Iwatake Onsen
2.6 km / 1.6 mi
Hakuba Green Sports Park
3.2 km / 2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 28
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Hotel safeExtra charge
- Lift accessExtra charge
- ShopExtra charge
Show 8 more facilities & services
- Luggage roomExtra charge
- Restaurant
- Smoking areaExtra charge
- SaunaExtra charge
- Hot tubExtra charge
- MassageExtra charge
- Minimum check-in age: 18
- SkiingExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBergtour Marukita
Room JAPANESE ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM
Adult and child limits apply within the room's total guest limit.
Room code: ROO.JE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Bergtour Marukita
50
reviews shown
Jacob
This is a great place to stay if you’re looking for a more traditional Japanese stay while in a ski town! The lady at the front desk was amazing and super helpful! The onsen was a great added bonus! The breakfast was always very good! Good location between happo one and the bus terminal. Also ski rentals are very close. Everything in walking distance.
Shannan
Great location, nice staff, will definately stay here again
Jake
Great service and hospitality.
Elizabeth
What a lovely traditional hotel. The rooms were clean and comfortable. Great onsen. Delightful, helpful staff. We loved the hotel
Melissa
Fantastic stay! The staff was incredibly friendly and welcoming, always going above and beyond to make sure we were comfortable. Their kindness and professionalism truly made a difference. Highly recommend!
Kenneth
Lovely and welcoming Staff.
Convenient and varied Breakfast.
Walkable and close to Ski Bus Station.
Food options from Street Food to traditional Japanese Restaurants.
Recommended!
Convenient and varied Breakfast.
Walkable and close to Ski Bus Station.
Food options from Street Food to traditional Japanese Restaurants.
Recommended!
Mark
Best staff! Helpful and kind. The Onsen was awesome!
Renee
The food was authentic and delicious! The location was really close to all free shuttle stops and the hotel took you to Happo One. The staff were so friendly and welcoming, really helpful. You felt like you were in Japan compared to some of the other western hotels we stayed in!
Kaylie
Room 403
Amazing location, shuttle to Goryu is just 3mins on foot. They offer shuttle to Happo gondola but honestly it is walkable from the hotel, Nakiyama is way more walkable too! Practically next to the bus terminal and extremely close to the only Lawsons in town.
Great great great value for what you pay for the rooms - futon is comfy, room is extremely roomy, the reception speaks a reasonable amount of English and the team is so passionate and helpful. Extremely clean onsen which is helpful after a day of work out. They offer awesome breakfast that is different everyday too.
Everything you need and more value.
Great great great value for what you pay for the rooms - futon is comfy, room is extremely roomy, the reception speaks a reasonable amount of English and the team is so passionate and helpful. Extremely clean onsen which is helpful after a day of work out. They offer awesome breakfast that is different everyday too.
Everything you need and more value.
Lurdes
This hotel is Japanese style hotel with straw mats . I love this style of bedding configuration because once you roll your bed up , there is so much more space in the room . There is also hot spring available in the hotel which is hard to hard in the area After a long day of ski nothing beats a long soak in the hot spring . Breakfast is amazing , everyday you get served something different . Hotel close to everything , restaurants all around . Shuttle takes you to the gondola to and from or you can walk . Happo bus stop is literally 3 mins walk to take shuttle to the other mountains. Highly recommend this hotel. I will certainly be back next year.
CRYSTAL
Lovely staff
indre
Very nice traditional hotel. Super friendly and helpfull staff.
jonathan m
All Great!
Graham
The hotel is only about few minutes walk from the Bus Terminal. They provided free transfer to/from Happo-One. Breakfast and dinner were pretty good. We enjoyed the open onsen very much. The staff was friendly and really helpful. We needed to buy a new goggles and they found 2 shops for us. The largest one was 30 minutes walk from the hotel and they offered to drive us there. Definitely would come back next time!
Peter
So friendly and welcoming
TOM
Great price and the happiest staff in Hakuba!
The best place I stayed in Hakuba. The staff are incredibly friendly and go out of their way to make sure you feel at home.
Ching Ching
Great value & service!!
Bergtour Marukita is a basic simple no-frills hotel but the location and service made up for it. The front desk lady Kaori-san is so friendly and caring, mothering you. They ask you what time you want breakfast and dinner (if you choose to dine in, it is yakitori) and have everything ready when you come down. They are one of the hotels that have onsens (indoor and outdoor) which is absolutely wonderful after a day of skiing. You can store all your ski equipment downstairs and they have slippers for every section so as to keep the floors clean. Great value for money, we would come back again but would ask for a western instead of Japanese room as sleeping on tatamis was not ideal.
Verified traveler
Fabulous ryokan: wonderful dinner in the hotel, lovely Onsen and most hospitable staff
Verified traveler
This was a great hotel to stay in. Thanks for the booking it was great really great
Verified traveler
We had an awesome time! The staff was so friendly!
Ryan
First of all, Kaori, the owner happens to be one of the most Nicest and Sincerest person I have ever met that is running a hotel. The service happens to be one of the best I have ever had, especially since they are so personable with you. We took the morning breakfast option and every morning the food was outstanding. I have never been to a place where I felt at home. One of us was sick and needed a ride to the local market and again, they assisted. I have traveled many places in the world but I have to say this place is my top 2 place to stay. Japanese style rooms that has Futon beds. What was amazing was that they have their own onsen in the hotel. Ample of towels and robest always ready in the lobby, A locker room to put your snowboard/ski stuff with heaters. You can also arrange in house Massage but their are many places near by as well. About 15 minute walk to the Happa-one Gondola but a shuttle near by can take you their in 10. The Happo Bus terminal that can take to you to Nagano Station (Main Bus/Train Hub) is within 10 minute walk, as well. I would grade this place a 15 out of 1 to 10. I would highly recommend, especially for the price you get.. Kaori, Murayama, and the whole staff of Marukita, Thank you much for the amazing experience!
Richard
The staff were very friendly and nice. They gave us great restaurant recommendations when we asked and helped with reserving a table. The breakfasts were awesome with many small courses that varied from day to day. Walk to the gondolla will keep you fit as it is a good 10 mins. There is a shuttle bus but we didn't use it as we are impatient by nature.
Miguel
Your home at Hakuba
The good:
- The staff really makes you feel at home. Excellent service and attention. They try to do everything they can to make your stay comfortable.
- The onsen is amazing! The hotel has a public bath, an inside onsen, an outside onsen and a sauna, all of which were amazing.
- The breakfast's price is reasonable and the breakfast itself is very good and satisfying.
Things to improve:
- The building itself is kinda old and could use some maintenance
- The staff didn't know much about ski shuttles, but they did their best to find information for us
- The staff really makes you feel at home. Excellent service and attention. They try to do everything they can to make your stay comfortable.
- The onsen is amazing! The hotel has a public bath, an inside onsen, an outside onsen and a sauna, all of which were amazing.
- The breakfast's price is reasonable and the breakfast itself is very good and satisfying.
Things to improve:
- The building itself is kinda old and could use some maintenance
- The staff didn't know much about ski shuttles, but they did their best to find information for us
Tiffany
Staff made the experience memorable
The front lady staff was so welcoming as if the hotel were her home. She made us feel so welcomed and tried to offer help whenever we saw her despite some communication barriers. Treated us as if we were her kids and made every minute worth it.
thomas
Nice - but over-priced.
There is better value places in hakuba.
Great onsen.
Great onsen.
Verified traveler
Friendly and very flexible staff and comfortable stay, thank you
Verified traveler
We really enjoyed our stay thanks to the friendly and helpful staff at Bergtour! The onsen facilities was great too!
wei heng kelvin
Loved our stay. The owner and staff were so warm, friendly and fantastic and we felt at home. Great location. We will be back.
Hao
Great location and friendly staff
The location is great. It is a 5 minute walk from the Happo Bus Terminal, so you can take the many shuttle buses at the terminal to get to different Hakuba resorts. Happo One is a 20 minute walk or a 5 minute bus ride away. The Tatami room is a bit small but pretty clean and well-maintained. The staff is very friendly and helpful. They speak limited English, but can make themselves understood with the help of visual aids (time tables, maps, translated brochures etc). The hotel has its own little Onsen, which even has an outdoor pool. It is pretty small, but feels very cosy and was almost always empty when we were there. I like the convenience of it. Breakfast is tasty, but portions are a bit small. Because they have a small restaurant, you need to reserve your breakfast time slot in advance. Not sure if it is customary, but they charge 500 Yen for housekeeping everyday. You can opt out though.
Terry
Fantastic stay
Fantastic. Very friendly and helpful staff. Will definitely stay again when in the area.
Maik
Lovely and Welcoming Spot
Fantastic experience - loved my stay. The host is really welcoming and friendly. They also offered me a ride a few times when I had to get to a hiking spot and no public transport was available. Breakfast was great and everyday different w/ attention to detail. Very good location with the tourist center, bus stop , and convenience store nearby. Had no problem getting around.
Alex
Great Japanese style hotel with friendly staff
We chose to stay here whilst visiting Hakuba with my wife and son. The location is within walking distance to the Happo One bus terminal and information centre (~400m) and was not too had even with two large suitcases and our stroller.
The hotel, overall is slightly dated, but very clean and is a traditional japanese style one with Tatami mats and Futon beds, and also includes their own Onsen on the top floor, which includes both an open air and a enclosed Onsen. Guests are free to use the Onsen, but there is a 150yen per night onsen tax, which is mandated for all Japanese hotels with their own Onsen, this was more than reasonable for the services/Onsen provided. The Onsen is an awesome experience, especially the open air one when it is snowing outside, highly recommended.
The staff here were absolutely awesome, so polite, went out of their way to make us feel welcome and accommodated our 2 year old very well. We had breakfast included with our booking and we had a Japanese or Western option each morning for breakfast, with the menu changing slightly each day.
On our departure morning, the hotel was generous enough to offer us a free lift to the bus terminal with all our luggage even though it was not a far walk and we were very grateful. They definitely made us feel welcome and would definitely stay again.
The hotel, overall is slightly dated, but very clean and is a traditional japanese style one with Tatami mats and Futon beds, and also includes their own Onsen on the top floor, which includes both an open air and a enclosed Onsen. Guests are free to use the Onsen, but there is a 150yen per night onsen tax, which is mandated for all Japanese hotels with their own Onsen, this was more than reasonable for the services/Onsen provided. The Onsen is an awesome experience, especially the open air one when it is snowing outside, highly recommended.
The staff here were absolutely awesome, so polite, went out of their way to make us feel welcome and accommodated our 2 year old very well. We had breakfast included with our booking and we had a Japanese or Western option each morning for breakfast, with the menu changing slightly each day.
On our departure morning, the hotel was generous enough to offer us a free lift to the bus terminal with all our luggage even though it was not a far walk and we were very grateful. They definitely made us feel welcome and would definitely stay again.
Paul
Great hotel with great staff
Great hotel with great staff. We went on the weekdays in low season and often had the onsen to ourselves, which was so nice. Go to the front desk with a bunch of ads from the information center and they will help you call around and find the best prices. They definitely helped us save a bundle on ski lessons. Overall it was one of my best stays in Japan. Hakuba is a really charming village, and this was a lovely hotel!
Juliana
Great host
Dated ryokan with an amazing host who went out of her way to send us back & forth from dinner
Keir
Good hotel with amazing staff.
I traveled with a group of four that stayed here in March 2017. This was my 6th trip to Hakuba and the 5th hotel I stayed in and I can honestly say I will always stay at the Bergtour whenever I'm in Hakuba again.
Whilst not the newest hotel it offers everything you want in terms of onsen, boot room facilities, dry room and access to bus centre and local bars and restaurants. It had good access to busses to the ski fields of Happo One, Goryu and Hakuba 47 and a 200m walk took you to the major bus centre with access with all the other resorts.
My main praise is for the staff themselves, although their English wasn't amazing they made every possible assitance they could. A member of our group broke a couple of ribs on his second day skiing (during a 9 day stay). The staff were nothing but amazing in terms of contacting the hospital for us, helping us get to and from the hospital (which was 40km away) and then when he was discharged from hospital they also drove him to the local clinic for a check up and sat there waiting for him whilst he saw the doctor. On our departure without request they also presented him with a refund for the two nights that he was in hospital.
Every time a guest left you could see one or two staff go out the front and wave them goodbye and chase them 10m down the street whilst saying goodbye.
There may be hotels with a higher Star Rating in Hakuba but the Bergtour Marukita is a great option.
Whilst not the newest hotel it offers everything you want in terms of onsen, boot room facilities, dry room and access to bus centre and local bars and restaurants. It had good access to busses to the ski fields of Happo One, Goryu and Hakuba 47 and a 200m walk took you to the major bus centre with access with all the other resorts.
My main praise is for the staff themselves, although their English wasn't amazing they made every possible assitance they could. A member of our group broke a couple of ribs on his second day skiing (during a 9 day stay). The staff were nothing but amazing in terms of contacting the hospital for us, helping us get to and from the hospital (which was 40km away) and then when he was discharged from hospital they also drove him to the local clinic for a check up and sat there waiting for him whilst he saw the doctor. On our departure without request they also presented him with a refund for the two nights that he was in hospital.
Every time a guest left you could see one or two staff go out the front and wave them goodbye and chase them 10m down the street whilst saying goodbye.
There may be hotels with a higher Star Rating in Hakuba but the Bergtour Marukita is a great option.
Charles
Restful retreat close to slopes
Stayed in this place for three nights and should have stayed longer. A great place to explore the Hakuba Valley ski area. Had a wonderful, restful stay at this place.
Li
Friendly family run hotel with great onsen
The staff were so sweet and. friendly and went out of their way to go that extra mile. One day it was snowing and Eddie would not allow me to go by bus/ taxi on my own to snow harp cross country ski area.she ended up driving me all the way (10mins. Plus drive one way ) then told the managers at the facility to phone her so she could pick me up after! The breakfasts were amazing and great to ski on . The rooftop onsen was the perfect place to relax those aching muscles after skiing. Our Japanese style room was a great space to unwind and retire after a long day skiing. The hotel is so close to bus station, free bus and great restaurants earby. At the end the staff gave a little parting gift which was a nice touch.
Gavin
Nice hotel close to happo-one
The staff was excellent. Extremely friendly and accommodating, I would highly recommend this hotel for your stay in Hakuba
Quentin
Would recommend
Very kind helpful staff, nice room and the onsen on-site, which is a big plus after a full-day on the slopes.
Hudson
Incredibly friendly staff that were always happy
Incredibly happy staff that are always happy to see you. The room was well presented and clean. Very quiet so not ideal if you'd like to party however if you do all the hot spots are only a 3-5 minute walk away. The bus terminal is also about a 3 minute walk.
Bear
Hotel with onsen
Down to earth hotel within ski area, cosy breakfast!
David
Japanese experience in Hakuba
Comfortable rooms, very friendly and helpful staff and wonderful Onsen bath. We stayed in the Japanese rooms and plenty of room for us.
Verified traveler
The hotel staff are all extremely friendly and helpful. The hot spring on the 5th floor is very nice after a day of skiing with one indoor and one outdoor tub. The breakfast was quite nice. All in all very good value.
Justin
Awesome accommodations in hakuba
We had a wonderful stay and will definitely stay here again when we travel back to hakuba. Absolutely wonderful staff, great food, clean and spacious rooms, nice onsen and ideal location. I highly recommend staying here for the price.
Verified traveler
Great Japanese hospitality!
We were very happy with the Bergtour Marukita. Nice onsen. The people were very friendly and helpful even if they didn't speak much English. They have a place to store your ski gear which is well organized. The village is small but really picturesque and lots of nice little restaurants. If you take the Japanese style room, they give you single mattresses to put on the floor. Ok but a bit hard.
Kelly
Amazing staff and service
Service and staff were very friendly. We absolutely enjoyed our ski trip and stay.
Masako
3歳の娘を連れて家族3人でお邪魔しました。用があり京都から車で走って行ったので到着が夜中になってしまいましたが、受け入れて下さりありがとうございました。朝食も私達だけのためにビュッフェを用意して下さり、種類も豊富でおいしくて、とっても美味しかったです。とても親切にしていただき、またぜひお邪魔したいと思います。ありがとうございました。
まゆみ
宿泊当日に予約をしたので不安でしたが、気持ちよく出迎えてくださり安心しました。施設は年季は入っていますが、清掃も行き届いて清潔感もあり、露天風呂はまだ新しくヒノキの香りがして癒されました。フロントを始めスタッフの皆さんも温かくステキな方々でした。
katsuo
女将さんをはじめスタッフの方々の対応、接客がとても素晴らしかったです。
また行きたいと思います。
また行きたいと思います。
Maya
ありがとうございます
Location & surroundings
Bergtour Marukita
4995 Hokujo, Hakuba-mura, Kitaazumi-gun, Hakuba, Japan
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Bergtour Marukita
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