Name: Hakuba Onsen Ryokan Shirouma-so
Address: 5004 Happo, Hakuba-mura, Kitaazumi-gun, Hakuba, 3999301, JP

10/10

Exceptional

27 Feb 2020

Verified traveler

I can not more highly recommend Shirouma So!

The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day.

I would definitely stay here again!

Leisure Self

10/10

Exceptional

05 Jan 2020

Verified traveler

Amazing experience with amazing staffs

Partner

10/10

Exceptional

27 Dec 2018

Verified traveler

Nice location. Restaurants close by. Friendly staff. Pity no individual shower facilities inside room

10/10

Exceptional

03 Jan 2018

Mark

Legends

Great place, top service, staff very helpful!

Family

10/10

Exceptional

19 Feb 2017

Sarah

Traditional Ryokan - family owned

This was our first trip to Japan and our first time staying in a traditional Japanese Ryokan. We will be back. Loved it.

It's family-owned - Toshi and his family were very welcoming, spoke good English, had loads of local knowledge to help us out and had traditional breakfasts and dinners on offer (cooked by Toshi's mother, who comes out and greets everyone at meal time - FYI: you need to book the day before for dinners).

We were warm, comfortable (futons were fairly firm but we slept pretty well!), and well looked after. Location is great. Can't wait to come back and stay for longer.

10/10

Exceptional

05 Jan 2017

Kerry

Very nice ryokan

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner.

The staff were very helpful, even picking us up at the bus terminal (much appreciated after a 16-hour journey) and dropping us off at the train station. Everything about this ryokan is first class, and we would stay again any time.

10/10

Exceptional

23 Dec 2016

Lai Ping

Very nice local stay with fantastic host

It was amazing!

Partner

10/10

Exceptional

22 Dec 2016

Tay

Memorable stay

We were made to feel like 6 star guests. Proximity to ski facilities was just 10 mins walk away. Kaiseke and breakfast was way above average. Since there is little else to do but ski and stay in the hotel, it made a huge difference that it was marvellous. I will make a trip back next time I'm in Japan.

10/10

Exceptional

17 Apr 2016

Verified traveler

The staff make this place! Can't do enough for you

Great staff, clean and tidy traditional Japanese hotel. The Onson is slightly small but modern and tidy.The staff make this place! Can't do enough for you! Would recommend to others.

10/10

Exceptional

17 Apr 2016

Iris

Hot springs traditonal hotel super comfortable

Absolutely perfect!!! We loved this place. The innkeeper's are super nice and helpful. Very humble family. I was worried about sleeping on the tatami and mats on the floor, it turned out to me more comfortable than regular beds and mattresses. We slept very well. Hot springs bathhouse inside hotel was super nice, luxurious and clean. Love it! Highly recommend

Family

10/10

Exceptional

07 Dec 2015

Verified traveler

One of the best hotel experiences I have ever had.

This is a FANTASTIC hotel, we stayed for just 2 nights, but wished we could have stayed longer. I don't usually rate hotels on any site, actually this is my first ever rating. But it deserves a 5 star rating. Very helpful, delicious food, warm cosy room, super clean, all in all a top place.

Partner

10/10

Exceptional

20 May 2015

Verified traveler

Highly recommendable!

It is a lovely, elegant ryokan with a beautiful onsen and very nice and helpful staff. The dinner was very delicious and absolutely worth the money. Unfortunately, we stayed only one night. If we were to come back to this part of Japan, we would definitely stay in this ryokan. It has our highest recommendation.

Family

10/10

Exceptional

29 Apr 2015

ron

great place

what a well ran hotel. this place tops 5 star resorts as far as service. They went above and beyond as innkeepers.

10/10

Exceptional

09 Apr 2015

Jason

Lovely place with a lovelier staff

First and foremost the staff, led by a gentleman named Toshi, was incredible. So friendly and helpful. The food which was mostly traditional, was delicious!
They offer discounted lift tickets and a discount at a nearby rental shop as well (which was also very friendly and helpful). They allow private access to their onsen, which is great for couples.
The room was a great size, and we thoroughly enjoyed the ryokan experience.

Partner

10/10

Exceptional

27 Mar 2015

Michael

Snowboarding Trip

The hotel was in a great location. Feels like a old Japanese hotel with the modern amenities. Breakfast was a great deal and dinner looked nice. Would go back again.

Partner

10/10

Exceptional

27 Mar 2015

P.K.

Authentic Japanese Ryokan in Alpine Resort town

This is a once in a life time experience to stay at this beautiful Ryokan run by a local family for over 80 years. The traditional room we had was large and beautiful, with the view of the mountains. Staff members are all helpful and made us feel at home. Toshi the proprietor helped us with travel plans back to Tokyo. A driver from the hotel drove us to and from the train station so we could re-arrange our train trip with the station staff.

We had breakfast at the intimate hotel restaurant. Both Japanese and western dishes are served. The quality of the food is excellent.

10/10

Exceptional

10 Mar 2015

Verified traveler

Excellent hotel, great location for village and slopes, very friendly and helpful staff. Authentic Japanese style excellent

10/10

Exceptional

02 Mar 2015

Rhoderic

Great Base to Ski Hakuba Valley

We had a week at this great Ryokan. It is built in a traditional style, but everything was in immaculate condition. The position was great and within walking distance to the Happo ski field, and even closer to the bus station for transfers to the other ski fields and the bus back to Nagano. There are dozens of restaurants near bye, but if you don't want to wait, then book a day in advance. The onsen at the ryokan was small, but relaxing. We had breakfast there daily, and it was delicious. There was a coffee machine, juice and toast, a hot dish as well as rice and soup. The owner, Toshi, was very friendly, gave advice about where to ski and had good English. Ask him about the coupons which give you an included lunch with the ski lift passes at some resorts. He can also sell you discounted tickets to Happo. His mother did the cooking and came out from the kitchen to say good morning in Japanese.

Family

10/10

Exceptional

01 Mar 2015

Wai Chuen

Very good hotel, definitely will come back

Very comfortable stay and very good services from the staff! We stayed in a room with mountain view and the view was majestic and wonderful. When we were leaving, the hotel keeper even drove us to the train station and helped us arrange our train tickets before he left us. Very satisfied with every bit of this hotel!

Partner

10/10

Exceptional

29 Oct 2014

David

Wonderful staff, meals and room. Would highly recommend staying here to relax and enjoy the natural beauty of Hakuba.

10/10

Exceptional

11 May 2014

Ben

Onsen hotel in Ski town. Great staff and food

Mix between traditional style and onsen hotel.
Onsen open at select times, so ask for those hours.
Room is large and comfortable, probably can fit about 3-4 people if asked.
Dinner/breakfast is extra cost, so ask before what it is.
Breakfast was delicious and plentiful. It was mix of Japanese style and Western style. Staff was very forgiving of American inquiries.

Partner

10/10

Exceptional

26 Apr 2014

Verified traveler

Wonderful Ryokan in the heart if Hakuba

We were made to feel right at home from the moment we arrived. Exceptional service, warm hospitality and wonderful dinners and breakfasts. Definitely a highlight of our trip to Japan. This place comes highly recommended.

10/10

Exceptional

06 Apr 2014

derek

Friendly hotel.

We went to Hakuba on a skiing holiday and wanted to experience the local culture as well. So we decided to stay in a Ryokan. Great choice. If you want the total Japanese experience this is the place to stay, you won't be disappointed.

10/10

Exceptional

27 Mar 2014

Hank

nice cozy hotel with onsen

A nice cozy hotel in the center of Hukuba town. Shuttle bus near by to connect to verious ski base station. 8-10 minutes walk to the Gondola and lift at Hakuba-One ski area. Good onsen facility in the hotel. Very friendly staff, Family run business.

10/10

Exceptional

18 Mar 2014

Kate

Beautiful traditional Ryokan with wonderful staff

Our rooms were large with a beautiful view (we specified mountain view). The staff were very helpful, and went above and beyond. It was my partner's birthday while at staying their, and, after only a brief whispered exchange, a delicious personalised cake was awaiting him in our rooms after dinner.
Short walk from the slopes and right near bars and restaurants. Would definitely be back and recommend it to anyone who would like a taste of traditional Japan while staying in Hakuba.

10/10

Exceptional

27 Jan 2014

G

Centrally located in Happo

My daughter and I stayed at Shirouma-so for 5 days in January for a ski trip. We decided to stay in a Ryokan to have a complete Japanese experience. We were not disappointed!! Toshi and the staff were extremely warm and welcoming. The room was exactly what we wanted in terms of traditional Japanese experience. The traditional breakfast was delicious. Overall, cannot fault our stay at all. It was superb!!

8/10

Excellent

22 Jan 2014

Aussie in Japan

A really nice traditional place to stay in Hakuba

Spend 7 nights at the Japanese Hotel and it was a very nice stay. I came with my daughter and thought the service was excellent and the breakfasts also excellent. My daughter did not like the beds (traditional Japanese) as she thought they were too hard. Otherwise difficult to find any problems.

10/10

Exceptional

26 Jun 2013

Canadian Girl

Perfect stay!

The staff were amazing, they drive us to and from dinner and took us to the station at the end if the stay. The breakfast was amazing, so many dishes, home made Japanese style food. The room was very clean and they set up our futons for us. They reserved a restaurant for us and gave us complimentary champagne and private access to their onsen. I would definitely stay there again!

10/10

Exceptional

18 Apr 2013

Iseppig

Unique and Authentic Experience

An incredible experience in this very quaint property, walking in at first and seeing no beds was a bit shocking but the setup of a traditional Ryokan is just that, they setup the beds later in the evening. The staff were incredible and so accomodating. The Onsen (hot spring) in the hotel was the perfect way to end each of our 2 days there

Partner

10/10

Exceptional

03 Apr 2013

Pete

Exceptional service!

The Ryokan Shirouma-so was excellent. I was there with my wife and two children (ages 13 and 11). This ryokan owners are FANTASTIC and they truly know the meaning of great service. They went out of their way to ensure our stay was truly comfortable and easy (despite the fact we are American and speak almost no Japanese).

10/10

Exceptional

02 Apr 2013

very satisfied

great for ski vacation

We enjoyed our stay very much. Their breakfasts were great, and all the hotel personnel were very friendly and service oriented.

10/10

Exceptional

05 Mar 2013

Pauli

My Shirouma

Having been to Hakuba several times, staying in western style accommodation, I thought I'd try a traditional Japanese ryokan. The Shirouma-so came recommended online so I used Expedia to book my stay. I have no regrets. My time there was superb. A quick walk to the slopes & chairlift at Nakiyama ski area. Home-made food prepared & served by 'Mama', mother of the family-owned ryokan. And her son Toshi, the general manager, who took care of all my little requests. The wifi works throughout the building, and any scanning/printing was processed by Toshi who mans the reception(Toshi speaks very good English). What more can I say. Try it. You won't be disappointed.

10/10

Exceptional

28 Jan 2013

ward family

lovely friendly staff

I had a 2 week stay in japan and stayed at many locations. This ryokan was the best.

Family

10/10

Exceptional

03 Feb 2012

Verified traveler

Nagano Hakuba Onsen Ryokan SHIROUMA-SO

Very friendly staff. Onsen on-site. Great breakfast.

10/10

Exceptional

07 Aug 2020

Verified traveler

白馬の常宿にします

外装、内装も写真よりも実物が綺麗でした。
和風の旅館ですが、地下から２階屋外までwifiは問題なく繋がり、Zoomなどのビデオ通話約90分も支障ありませんでした。
ご飯は量がやや多いですが、朝食、夕食共に小学生の子供達も大満足です。ご飯や味噌汁、卵といった基礎的な部分が美味しく、外出して食べるよりもこちらで頂く方が良いのではないかと思います。
自信を持ってオススメします。

Friends_and_family Family

10/10

Exceptional

13 May 2018

William

Great hotel, service, a place to discover!

Very nicely decorated hotel. Timeless Japanese style but freshly decorated. Very modern feeling. Staff is very kind and provide excellent level of attention without being intrusive. Onsen is a little bit small but very good. Very good service provided by the owner all along our stay. Breakfast was very good and had a good variety of food offered. Staff speaks good English and was kind to call before our arrival to verify check in time and if anything was needed. Hakuba area is lovely and the hotel has a great view on the moutain. Room was spacious, clean and nicely decorated. Recommending this hotel to anyone!.

Family

10/10

Exceptional

04 May 2017

Verified traveler

食事最高

朝ごはんボリュームがあって、とても美味しかったです。次回泊りに行ったらディナーもいただきです。
お風呂は狭いですが、質と温度が良かったです。

10/10

Exceptional

20 Apr 2017

Verified traveler

一流的服務和質素極高的早晚餐。Excellent services and quality of breakfast and dinner.

10/10

Exceptional

28 Feb 2017

Weiyan

Great family style Japanese Ryokan

Really nice Ryokan. Great services from the owner, GM to all staff. 5 minutes walk to Happo-one and easy access to shuttle buses to other ski resorts. Only if there could be on open air onsen it will be perfect.

10/10

Exceptional

09 Feb 2017

YING

纯日式风格的酒店，配合无微不至的服务，给我们留下了美好的回忆。

酒店的2个特点让人非常难忘：
1、纯日式风格：房间、寝具、温泉、早/晚餐、日式服装；
2、为住客提供了无微不至的服务：当我们错过了免费班车去滑雪学校时二话没说派专车送我们过去；临走时由于赶时间去hoppo bus terminal搭急行bus酒店再次送我们去车站；遗落了物品在房间，酒店帮我们寄送。。
下次去长野还会选择这个酒店，并把它推荐给我们的朋友们。

Family

10/10

Exceptional

09 Dec 2016

Verified traveler

很貼心的服務

到酒店後，未有預訂晚餐，無法提供晚膳，服務員幫我們聯絡了三間餐廳，最後成功預訂餐廳。
我們自駕，酒店還安排員工開車，引路到餐廳，十分貼心的服務。

Partner

10/10

Exceptional

24 Jul 2016

Masa