Name: Hotel La Montagne FURUHATA
Address: Iwatake Hakuba-mura, Kitaazumi-gun, Nagano, Hakuba, 399-9301, JP

4/10

Poor

12 Mar 2026

Christopher

We stayed for 17 days.

The listing states \"ski in / ski out access\". This is untrue. The property is a 15 minute walk from the hotel. There are portions of the walk that are unsafe if there is snow in the side of the roads, busses and traffic have to stop and go around pedestrians. The ski shuttle stop is at the resort. Uber/Taxi was 12 USD one way at the time of our stay/this review.

There is no breakfast or food whatsoever at this hotel. There is one microwave for the entire hotel. It was poorly functioning, had duct tape holding the knobs together, and had not been cleaned at all.

The staff at this hotel did the minimum. They did not communicate about local amenities, provide advice, or make the inconveniences previously mentioned any easier. They did not help with Ski passes. Cleaning staff would enter our room and start cleaning while we were still occupying the space, getting changed, ect. They did not speak Japanese or english.

We moved the bed at one point to retrive something that rolled underneath. There was so much filth on the floor it was unbelievable. 12 pairs of slippers, old food, and towels covered in dust build up. I tried to ask the front desk for a vacuum. They did not vacuum or allow me to use one.

This is the budget option in this area for good reasons. The hotel website is very misleading. Buyer beware.

Partner

10/10

Exceptional

05 Mar 2026

Craig

The hotel is not the most convenient to Hakuba town, but it is quite and there is a shuttle to two ski resorts (limited to three times a day, each way).
The breakfast is a great way to start the day and the onsen is a nice place to relax after a day of skiing.
The rooms are vintage charm, but the staff are so very friendly.

Partner

4/10

Poor

04 Mar 2026

Jesse

We were not in the main hotel, we were sent to the \"annex\" across the street. It was not clear when we booked that we would be in this other building. This annex is more like a run-down hostel than a hotel, right down to the pair of used underwear hanging by the shared sinks.

The common areas in the annex did not have heat. And the heater in our room could barely keep up with the drafty windows. The wifi was nearly non-existent and barely strong enough to send emails. The onsen was in the main building, while the washrooms in the annex had a strong sewage smell.

The hotel is a 5-10 minute drive from the main village, so plan accordingly. The area around it is quite nice and quiet with a couple of little cafes. The suggested walking time to Iwatake ski hill is an ambitious time; it took us twice as long to get to the lifts.

Overall it was pretty disappointing.

Partner

2/10

Poor

10 Feb 2026

Andrew

The room was dirty , bedding old and not clean ,
Toilets stank ! It’s a hostel not a hotel !
Checked in one room had a look and left !! Found better round the corner for less

Leisure Friends

10/10

Exceptional

15 Dec 2025

Westin

goated

Leisure Family

10/10

Exceptional

16 Feb 2025

Jason

Great location with amazing staff

Leisure Self

8/10

Excellent

06 Feb 2025

Ashley

We had a good stay at Furuhata, but there were a few inconveniences. The onsen was fantastic—nice and hot, perfect after a long day of skiing. Towels and kimonos were replaced daily, which was a great touch, and beds were made every two days. The price was reasonable, and the shuttle to the ski resort was convenient.

However, there was no shuttle into town, bus station or train station and taxi options were nonexistent, which made getting around a bit tricky. There were only a few restaurants within walking distance, so food options were limited. The front desk staff didn’t speak much English, but Google Translate made communication easy.

Overall, a comfortable stay with great amenities, but be prepared for some transportation challenges if you want to explore beyond the ski resort.

Leisure Friends

4/10

Poor

26 Jan 2025

Heidi

Charged me double when I arrived very uncomfortable to sleep

Leisure

8/10

Excellent

29 Dec 2024

Madison

We enjoyed our stay here and was pleasantly surprised with how accommodating our host was. We were nervous after reading some reviews complaining about how the host was unhelpful or the property was lacking but our accommodation had everything we needed and was nice and warm. The host explained the bus schedule to us when we arrived and it was very easy to access Happo One within 10-15 minutes on the shuttle. We shipped our skis to the hotel and while he didn't communicate well with us ahead of time, he held our skis and even helped us ship our skis to our next location easily.
The only thing I would warn others is that there are limited restaurant options nearby (although there are a few within a 10-15 min walk) so plan accordingly or make a booking ahead of time that includes dinner at the property.

Leisure Family

10/10

Exceptional

25 Jan 2024

Kassandra

Super friendly and gracious staff, AMAZING breakfast, onsen, sauna, and laundry downstairs, close to bus stop, and free shuttles

Leisure Friends

8/10

Excellent

09 Jan 2019

Verified traveler

Also not a fancy hotel, we have made our third family trip back to La Montaigne as it is simply a great great value for money. Yesterday we looked at five other similarly rated hotels and Pensions in Hakuba and nothing could beat La Montagne. The Japanese rooms are basic but bright and clean. The onsen in the basement is a godsend after a hard day on the slopes and the kids especially really appreciate this as part of our skiing routine. We also like that the hotel caters to mostly Japanese skiers.

6/10

Pleasant

04 Jan 2018

Chyi Cherng

Below average

Rooms are filled with stinky cigarette smells. Super dusty beddings. First dinner on New Year Eve was massively disappointing. Trash is not cleared daily. No peepads provided for pets, only 2 pieces of Newspaper for 3 days. Everything else was acceptable.

Family

8/10

Excellent

03 Mar 2017

Peter V

Affordable hotel close to Happo One

The place is nothing fancy, but it is very affordable, run by a lovely old couple, we were the only foreigners in the hotel which made it feel more authentic . The rooms are basic, the on Sen down in the basement was fantastic after a cold day on the slopes, my kids loved all of us sleeping in one room on the role out futons. If you require five-star creature comforts this is not the place for you, on the other hand if you want a lovely and fun place to stay that meets all your basic needs then this is the place!

10/10

Exceptional

09 Jan 2017

Rommel

Almost ruined Winter Holidays

When I made the reservation, I chose the hotel based from what I have seen in the website. However, I was very disappointed because the room we got was not as expected. The building was very old and untidy with NO private toilets which was NOT clearly defined in the Booking Confirmation. Also, the bath was in the other building across the street when it was clearly define in the Booking that there is a Private Bathroom and a bath tub.
LUCKILY, there were available rooms in the Main Building but I needed to pay an additional cost as an upgrade. IF THERE WERE NO ROOMS AVAILABLE IN THE MAIN BUILDING FOR US TO TRANSFER, IT WOULD HAVE BEEN A GREAT DISASTER AND MY VACATION TOTALLY RUINED!!! If this will happen again, I promise I will not use Hotels.com again in the future.

Family

10/10

Exceptional

28 Dec 2025

裕之

スタッフのサポートが素晴らしかった

Leisure Friends

10/10

Exceptional

17 Feb 2025

Verified traveler

Fantastisk service! Verten kjørte oss til bussen ved avreise da vi hadde trøbbel med å få tak i ledig taxi. Veldig koselig område, samt praktisk med shuttle bus om man skal på ski.

Partner

6/10

Pleasant

16 Jan 2025

NIICHI

雪かきが出来てない、駐車場がわかりにくい、小川に落ちそうになる。
階段が凍ってる。駐車場からロビーに行くまで、一苦労！

Leisure Friends

6/10

Pleasant

31 Jan 2020

風光明媚

ロケーションは悪くないです。巡回バスが有るのでスキーも問題ない。大浴場は乾燥室からのアプローチ優先で地下なので景観は望めない。犬と一緒にお世話になりました。やや壁が薄いので心配でした。丁寧な御対応頂き感謝しております。コンビニは遠いので注意必要です。秋や春も面白い観光が出来そうな地域ですね

Friends_and_family Family_with_children

2/10

Poor

07 Jan 2020

Verified traveler

廁所的清潔亦欠佳，附近沒有食店，只能夠徒步10分鐘去便利店買杯麵。

酒店負責人並不幫忙，不懂英語，連簡單請他代叫的士，他都沒有應承，問他有關穿梭巴士安排，他只給時間表，再多一句解說也沒有，酒店的房間是很細小，兩個人住面積大概是四張榻榻米的面積，浴室廁所是公用的，極為罕有的痞廁，廁所格細到連開門轉身都有困難，廁所的清潔亦欠佳，附近沒有食店，只能夠徒步10分鐘去便利店買杯麵。

Friends_and_family Friends

8/10

Excellent

16 Jan 2019

Verified traveler

大浴場とありましたが、小さくて2〜3人でいっぱいな感じでした...
浴槽に入ると、他の方と近い距離になり、あまりくつろげませんでした。