Name: Best Western Plus Ivywall Hotel - Palawan
Address: Rizal Avenue Extension, -, Puerto Princesa, 5300, PH

10/10

Exceptional

27 Jul 2026

Clay

Everything was clean and ready for us and everyone one there was very nice and helpful any way they could whether that be for our info about amenities or tours near by or food and activities around absolutely loved the stay 100/100 would recommend anyone to stay at they also have great food in the hotel and airport shuttle again everyone one there was amazing from the door man, room service , front desk , and restaurant waitress/ bartenders first time out of country for me and my wife and makes us want to travel move and come back again and again

10/10

Exceptional

25 Jul 2026

Jose

Everything was great and I loved everything. The staff were very helpful and friendly. Would definitely recommend and would come back.

8/10

Excellent

22 Jul 2026

Benedict N.

Good place to stay

Partner

10/10

Exceptional

19 Jul 2026

Enrique

I book through expedia and in their listing, it says breakfast included. When I arrived and checked in, they indicated that there was extra charge for breakfast. I showed them the expedia listing and they said that management will make the final decision. At first, they were hesitant to give me the breakfast so I was a bit worried that they won't.

The next day (Sunday) I visited the front desk and was told that management was not coming in. I talked to front desk lady and told her the situation and she approved the breakfast right on the spot. I was relieved.

Thank you!!

Partner

2/10

Poor

05 Jul 2026

Jeanette

We booked this hotel because of the “4 Star” rating. We had also read good reviews. I was in shock at how dirty our room was. The carpet was cut short and did not meet the walls. The space between the wall and the carpet was full of dead bugs. The carpet that was there was covered in stains. The room and elevator area smelled. The pool was small and nothing too write home about. We booked a “spa pedicure “ as well as two massages. The “spa” pedicure consisted of sitting in a regular waiting room chair in the lobby of the spa— with a plastic bin to soak our feet in. The nail technician literally brought her own nail clippers and file in a little bag with her from home. (How clean were they???) And to top it off — they had a total of ten nail polish colors— not even ONE shade of pink. When we went for the massages— we were astonished to find upholstered massage tables with dirty fabric. (No sheets?) We were each given a small blanket to lay our bodies on— but our heads and face areas were only on the upholstered area. To top it off— one of the tables literally had sunflower seed shells on it! I would not recommend this hotel to anyone. It was the worst hotel we stayed in over our month long trip throughout the Philippines.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

William

Very peaceful place. The breakfast was very good

Family

10/10

Exceptional

30 Jun 2026

Raul

Best hotel to stay while in Palawan!

Partner

10/10

Exceptional

28 Jun 2026

Melissa May

Nice hotel, very clean. The staff were great, the breakfast was also very good. Proximity to the airport is very good too. I will stay there again in the future.

Family

10/10

Exceptional

27 Jun 2026

Rachel

The staff was excellent, and so friendly. And Joshua in the restaurant makes the best lattes.

Business

10/10

Exceptional

21 Jun 2026

Dennis

The property was very clean and the staff were very helpful in tours and great restaurants in the area. The hotel is in a great location close to the best restaurants.

Partner

10/10

Exceptional

12 Jun 2026

Bernadette

Staff are great! Clean room

Family

10/10

Exceptional

11 Jun 2026

dave

Good breakfast. Friendly smiling staff that greeted me by name every day. Very helpful front desk staff - ruffa, anna, Josel and 1 other pleasant to talk with.
Jaime in restaurant also very kind. Good location.
Exceeded my expectations.

Self

10/10

Exceptional

27 May 2026

Jose

I recommend this hotel.

Family_with_children

2/10

Poor

26 May 2026

Gordon

Didn’t feel like being a guest.

Family

8/10

Excellent

25 May 2026

jesus

The staff was very friendly and helpful

10/10

Exceptional

21 May 2026

Kylie

The room was large and the beds, so comfortable. All Amenities provided.
The staff were professional and kind.
I hope to return again.

Partner

10/10

Exceptional

15 May 2026

Rajah

Clean, lots of restaurants options and friendly staff

Partner

10/10

Exceptional

15 May 2026

Kamilla

Amazing service and friendly staff. Location was great and room was a good size. Would highly recommend. Airport shuttle was brilliant. Very smooth.

Friends_and_family Friends

8/10

Excellent

10 May 2026

Eliel Constantine

Staff were very professional and helpful.

Self

4/10

Poor

10 May 2026

Marc

Staff was friendly. Rooms were not well cleaned, especially the bathrooms. Towels were dingy and needing replacement. Overall main areas of building were ok, but just not well maintained or cleaned otherwise. Airport shuttle was nice but expensive for a short trip. The driver was very friendly. We would not stay here again, even for a short stayover.

Partner

10/10

Exceptional

04 May 2026

Norbert

Everything was excellent 👌 clean, cozy and fresh.. staff was 5 stars also 😊

Partner

10/10

Exceptional

02 May 2026

Mark

Great welcome , lovely staff ! Crazy area

10/10

Exceptional

30 Apr 2026

Jarrad

The hotel staff was very friendly.

10/10

Exceptional

17 Apr 2026

ESTRELLA

👏 The staff were super friendly and helpful! The room was clean and the amenities were 😍 amazing!

Family

6/10

Pleasant

11 Apr 2026

ADWENA

Overall, this stay was fairly average and didn’t quite live up to expectations. The pool area was disappointing, with most of it covered and very limited space to actually sit in the sun. The attached restaurant was also under maintenance during the stay, which was inconvenient, and the dinner buffet was particularly underwhelming. Breakfast was quite limited as well, with not much variety on offer. That said, the staff were genuinely nice and helpful throughout. Unfortunately, for what was provided, it felt overpriced and not great value for money.

Friends

10/10

Exceptional

11 Apr 2026

Travis

Excellent stay at Best western Ivywall. The property is well taken care of and I felt valued as a customer. Airport shuttle was easily arranged in advance and it was waiting for me when I arrived. Initially I had problems connecting to the room wifi but it was quickly resolved by front desk staff. The staff are very friendly and eager to help or answer questions and are very approachable. The room was clean and in good condition and was quiet throughout the night. The included breakfast buffet had everything from fresh fruit to meat and veggies with a omelette station, needless to say I had an enjoyable breakfast. Thanks to bartender Brian and Robert in the concierge for making the stay memorable. Would come back to this hotel again next time I’m in PPC.

Self

10/10

Exceptional

03 Apr 2026

Christine

Courteous staff

Family

10/10

Exceptional

03 Apr 2026

Matthew

Yes, airport shuttle is limited

Family

10/10

Exceptional

03 Apr 2026

Christine

Staff exemplifies the TRUE Filipino hospitality!

Every single one of them greets you with sincere gratitude.

Room is clean, breakfast buffet were curated to for a wide variety of clientele. Plenty of selections from American, European, and Asian cuisine.

10/10

Exceptional

31 Mar 2026

Shiri

Amazing stay

10/10

Exceptional

30 Mar 2026

Ziya

Great overall experience. Beautiful hotel, good amenities, friendly staff and the room was spacious and clean. Room decor is a little outdated but that is just about the worst thing you can say about this place as everything else made up for it. Breakfast buffet and was actually nice with lots of options.

Family_with_children

8/10

Excellent

28 Mar 2026

Jason

👍

10/10

Exceptional

26 Mar 2026

Caren

I was picked up from the airport by the hotel shuttle . From the moment I arrived until I left everything was perfect. Mostly how kind and accommodating the entire staff. I enjoyed the breakfast and room.

10/10

Exceptional

24 Mar 2026

Mark

Staff was very friendly and respectful. Would go out of their way to make their guests' stay as pleasurable as possible. We definitely took advantage of the hotel's spa and pool amenities. Everything was amazing!

Leisure Partner

8/10

Excellent

24 Mar 2026

Angela

Air conditioning worked really well. Mattesses were a little too hard/firm but either than that the room was great. A lot of the grout in the shower had black mold so a little bleach would help. Only one person in the room could use the wifi at one time and there was no phone service to use own data. We tried to book a pedicure but never had any luck while we were there. Seemed there wasnt much availability. Staff were very friendly and breakfast was awesome.

Partner

10/10

Exceptional

21 Mar 2026

Jester

Will definitely book again

Self

10/10

Exceptional

21 Mar 2026

Estelita B.

Staffs was great very helpful. Service was excellent. Rooms beautiful, clean and spacious. Definitely will be back here again.

Partner

8/10

Excellent

14 Mar 2026

JOAN

The hotel inside and out is very nice. The room we had was nice and clean. The bathroom does need some work. The layout of the shower was terrible because anytime you showered water was everywhere on the floor and your towel mat ends up getting soaked every time. Also the bathroom door would keep banging into the bathroom counter causing a loud noise, also in some parts of the shower there was mold. So updating is needed. Staff is friendly and attentive. Overall I would give this hotel a 7 out of 10

Family_with_children

10/10

Exceptional

14 Mar 2026

KEVIN LESLIE

The wifi was very good. The staff were excellent and made us feel very welcome.

Partner

10/10

Exceptional

13 Mar 2026

Syed

Very nice and friendly staff. The free breakfast was really nice. Filled with all kinds of breakfast items

8/10

Excellent

10 Mar 2026

Ann Marie

Room clean, close to airport, staff friendly, breakfast adequate, unfortunately the lady organising tours etc was not very helpful but the driver organised a transfer to el nido for us very efficiently

Partner

10/10

Exceptional

02 Mar 2026

Edward

The staff was so great, Patrick the general manager made me feel like a family member from out of town. Staff was all incredibly kind and welcoming

Self

8/10

Excellent

02 Mar 2026

AILEEN

Staff very nice and helpful

Family

6/10

Pleasant

01 Mar 2026

swati

There were no hand towels. And all towels and sheets were slightly dingy and need replacing (hole in one towel and generally towels and sheets looked dirty despite being washed).

Staff was really nice. I had dinner one night at the restaurant and the food was great. Breakfast was also a plus.

10/10

Exceptional

20 Feb 2026

Gregory

Room very clean. Staff very very helpful. Nice buffet breakfast. Nice to have transport to airport shuttle. Had in room massage for US $11 which is frankly unmatched on the planet as far as I’m concerned.

8/10

Excellent

19 Feb 2026

Gloria

Staff- courteous, helpful and accommodating
Amenities- no face cloths. One robe for 2 guests but was given another robe the next day even though we didn’t ask.
Shampoo & body wash dispensers were very difficult to pump.
Safe box wouldn’t open, battery had to be changed.
TV- didn’t work, remote batteries were discharged

Family

10/10

Exceptional

17 Feb 2026

Christopher

Beautiful place! Restaurant was slow when we ate there but the food was great. Very clean. Room service was great and location was great! Definitely recommend.

Partner

10/10

Exceptional

15 Feb 2026

Ronaldo

My family and I recently stayed at Best Western Plus and had an excellent experience from check‑in to check‑out. The lobby and common areas were clean and welcoming, and my room was spotless, spacious, and well equipped with a comfy bed, and a mini‑fridge. I really appreciated the complimentary hot breakfast and reliable free Wi‑Fi, as well as the free shuttle service to and from airport.

Leisure Family

10/10

Exceptional

13 Feb 2026

Dale

The Best Western Plus is located on the nondescript main road, but the property itself is well-maintained and accessible. The staff are unremittingly helpful. I would place it on the top of my list for a return visit.

Business_and_leisure Partner

10/10

Exceptional

10 Feb 2026

MARICAR

Fantastic place! Highly Recommend!!

10/10

Exceptional

10 Feb 2026

PHILIP Alanson

The efficient, always positive & polite staff

10/10

Exceptional

08 Feb 2026

RONALD B

Very friendly staff. Sinks and shower drains does not drain properly. Overall, we enjoyed our stay

Leisure Partner

10/10

Exceptional

04 Feb 2026

Jocelyn

I highly recommend Best Western Plus The Ivy Wall to travelers. The hotel location is five minutes away from the airport, mall and restaurants. They have a shuttle bus to bring you to and from the airport, just email them of your arrival date. The staff are great especially Robert at the reception, he makes sure that we are taken cared off. The room, amenities are clean. Will see you again Best western The Ivy wall.

10/10

Exceptional

03 Feb 2026

Marissa

The place was awesome as well as the staff.

10/10

Exceptional

02 Feb 2026

Mark

Being from the US, there are Best Westerns from coast to coast. This property was the best BW we have perhaps ever stayed at. Very clean, Well stained staff and they saw to it that we had excellent service and comfort. The buffet breakfast was impressive and again, the staff made it as great as possible. Free shuttle service to the airport was a benefit and plenty of dinning within walking distance when we wanted to go off property to eat. The security was great but we felt safe in this neighborhood as is. I would recommend this property for those looking to stay in Puerto Princesa.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Tong

Although we only spent 2 nights here, we enjoyed every bit of our stay here! The staff took care of us, especially Robert! What a great guy! I also liked the location of the hotel. It was close to everything! Lastly, the breakfast was great as well. I appreciate that they had just enough western dishes for a change but really focused on the Filipino cuisine.

We will definitely be staying here if we come back to Puerto Princesa!

Leisure Partner

10/10

Exceptional

30 Jan 2026

jerzeel

One of the nicest hotel to stay. Very friendly. Very attentive. And very welcoming

Leisure Partner

10/10

Exceptional

28 Jan 2026

Edison

Comfortable rooms and shower

Self

6/10

Pleasant

26 Jan 2026

Robert

Water in the shower barely dribbled out

Staff were fantastic !!!

For the price point it was ok and will consider staying there in the future

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Marilou

Staff was courteous and helpful. They served the best breakfast.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Marivic

One of the best, if not the best breakfast buffet we have ever had in all the hotels we’ve been around the world! The rooms are clean and staff are very polite and welcoming. There is also a tour reception desk which made booking tours so convenient. Definitely recommend 10/10.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Randall

Great

Leisure Self

4/10

Poor

20 Jan 2026

Leslie

There was a nice welcome from Robert who picked us up from the airport.
The staff and locals very nice, the hotel is dated with a musty smell and discoloured not white sheets. Breakfast omg, fried fish heads, swamp water coffee, pork belly minus the pork, greasy fatty bacon, unfried rice and a very dirty breakfast room where the seats look like they were found on a rubbish tip and AC looks like it has never been cleaned. Breakfast again today full and the extra tables not ready for guests, food again very basic, mashed potato from a packet and beef tougher than my shoes
Most TV channels don't work, no music channel or radio in the room. The shower is not great if you try to have a hot shower it cuts the shower head and goes to the tap, no hand held shower head and the shower gel/shampoo dispensers don't work well, worst of all Puerto princesa is a giant run down broken dirty slum, with no nice restaurants or bars or even a decent supermarket, you must travel a long way to see anything nice, tuk tuks well overpriced here, would I come here again, NEVER!!!

Leisure Friends

8/10

Excellent

19 Jan 2026

Audrian

Staff was courteous and happy to help.

10/10

Exceptional

18 Jan 2026

Trent

Newer

8/10

Excellent

15 Jan 2026

Grace Ruth

It's the little details - they replenish our complimentary water everyday, same goes for fresh towels, dental kits, etc... the staff are very attentive during breakfast service. The free airport shuttle service was a pleasant surprise.

Our room was spacious and clean. My only suggestion is to have a proper shower door or make the glass partition wider. Water always splatter all over the floor with just the current small glass partition.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Cheng

Nice clean friendly staff. Everything was good. I would stay here again

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2026

Nolibeth

Everything is delicious and the staff are very nice. The dining area looks so fancy.

Leisure Family

8/10

Excellent

30 Dec 2025

Tjung-Ling

Breakfast variety was good but the taste was a little bland to our liking. Staff service was excellent, very polite and friendly.

Maintenance could be improved. There are 6 stalls in the women’s toilet on the lobby floor and 4 of them are out of order during our whole 5-day stay. Public area should have priority when they are out of order.

Airport shuttle was excellent.

Leisure Family

8/10

Excellent

29 Dec 2025

Marie

Check in was easy and I was able to have the two twin beds pushed together (I just feel better about not falling out of a twin even if I only used one side). The beds were a bit too firm for my liking but I was still able to get rest. There were no washcloths in my bathroom and I asked the cleaning crew (this is the third hotel I’ve experienced in the Philippines-apparently it’s not standard and you can ask for them). The pool was refreshing! I really enjoyed the privacy there. The staff is very polite. I had dinner my first night in the hotel restaurant; it was okay. There was a large event so wait times were a bit long. Breakfast was buffet style and there’s even an omelette station. Bravo to the chefs at the stations. There was a tour coordinator at the hotel but I decided to use my two days to recharge and relax. There is an on-site spa; really inexpensive! Overall a good stay.

Leisure Self

4/10

Poor

26 Dec 2025

Alexander Cody

Room smell like mold. Food was terrible. Staff seemed unhappy

Leisure Partner

6/10

Pleasant

21 Dec 2025

Elizabeth

Location was close to everything down town but the property in itself is very tired and not kept. My room had Blk mold around the bathroom mirror. the gym was not there no equipment. The spa was advertised but no therapist around.
I also found long female hair in my scramble eggs during my first breakfast there.

10/10

Exceptional

05 Dec 2025

Baltazar Ramos

Staff have been amazing. I forgot his name but the van driver was very polite and very professional, soft spoken and well- mannered. JC on the front desk was always funny and very welcoming and helpful. To the maintenance guy that sorted our air-conditioning for 2 nights, bless him, he was very patient and very professional. To the girls in the restaurant, lovely smile in the morning to greet us for breakfast is a very nice experience. The guards by the main entrance are very polite and well mannered. We truly enjoyed our short stay 4D/3N. The staff running the place are exceptional, truly the face of Filipino world class hospitality. The location was amazing. So many good places to eat, our favourite being the Ka Lui Restaurant, it is similar to Subo of Boracay. We love Puerto Princesa and Best Western Plus-The Ivy Wall made it extra special. Thank you everyone.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Roy

The entire staff went above and beyond

8/10

Excellent

25 Nov 2025

Steven

The breakfast was great, and they had a wide variety of food that they changed up every day. Very well prepared, and not over seasoned.

10/10

Exceptional

24 Nov 2025

Emma

Loved staying here. Stayed here overnight for a business trip - everyone was friendly and efficient. Place was central to everything including the mall and restaurants. Breakfast was satisfying. Very clean and quiet room. Will stay here again in the future.

Business Partner

10/10

Exceptional

22 Nov 2025

Michelle

Hotel is around five minutes drive from airport. There's an ATM next door and also a convenience store. Also a large variety of restaurantsin area.
Hotel and staff lovely. Breakfast was good. Rooms are spacious and very clean. A very pleasant stay.
vpleasantvstay

Friends_and_family Friends

10/10

Exceptional

19 Nov 2025

Margarette

Great service and the buffet was amazing

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Philip

The hotel is really clean and pleasant and in a great location in the centre of Puerto Princesa, only moments walk away from multiple restaurants and a shop/ pharmacy. The room was huge and had everything you need including safe, mini fridge, hairdryer etc. The pool area is lovely, perfect for cooling off after time out in the heat, and there is also massages available in the spa. The best part about the hotel is the staff, they were all incredibly welcoming and friendly, and always happy to help in any way they can!

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

John

Buffet breakfast was pretty good. Free shuttle to airport. many restaurants walkable and more and shopping a short trike ride. Nice pool, reasonable gym

Leisure Partner

8/10

Excellent

26 Oct 2025

Steven

Great place for transfer to local airport, they offer free transport whatever the time.
Staff were very friendly and accommodating

Leisure Partner

10/10

Exceptional

17 Oct 2025

ARVINCARLO

The Best Western truly stands out as the top hotel in Puerto Princesa, thanks to its exceptional staff! A special shoutout to Kay, Jessica, JC, and Ruffa — your incredible care made our stay unforgettable. Thank you all for going above and beyond!

Business_and_leisure Friends

10/10

Exceptional

09 Oct 2025

ARVINCARLO

The staff are absolutely outstanding, consistently going above and beyond to take care of everyone with genuine care.

4/10

Poor

12 Sep 2025

Janet

The staff were good but the higher Management lack professionalism to communicate with their guest. Part of my refund wasn’t back until today, it’s been almost a month and no one has the initiative to reach out and let me know of the status. It’s not my fault I paid using my debit for a tour that was cancelled by them due to weather. It’s an inconvenience and the lack of communication is horrible.

Leisure Family

10/10

Exceptional

27 Aug 2025

Cassandra

Clean comfortable room

Clean comfortable room. Appreciate the complimentary breakfast buffet

Business

10/10

Exceptional

20 Aug 2025

Paul

Recommend this hotel

8/10

Excellent

21 Jul 2025

Agapita

Great place to stay

8/10

Excellent

20 Jul 2025

Arnold

Great place to stay.

Leisure Family

10/10

Exceptional

07 Jul 2025

Joseph

Great service team and well pleased with my stay

Leisure Self

4/10

Poor

01 Jun 2025

Benjamin

Shower didn't work, neither did the AC

Business

10/10

Exceptional

02 May 2025

James

Very nice hotel, very clean and great staff. Only negative was the constant banging, it went on all day and night, every night we were there, not so good if you're a light sleeper. And the beds were very hard and uncomfortable.

Leisure Partner

8/10

Excellent

28 Apr 2025

Daniel

The good: The staff at the front desk and bellhop were really helpful and friendly. The lobby and common areas were nice and airy.

The bad: Our room smelled musty. The towels were old, frayed, dingy, and scratchy.

Leisure Family

10/10

Exceptional

26 Apr 2025

Guillermo

Very kindly personnel

Leisure Self

6/10

Pleasant

25 Apr 2025

fakher

The breakfast is very poor

8/10

Excellent

01 Apr 2025

Richard

See final review

8/10

Excellent

01 Apr 2025

Richard

Reasonable price for a better hotel. Nice buffet with very good food but would like it to be warmer. Very helpful staff. Chef John Kris is great.
Bed was average comfort with good linen. Housekeeping replaced all sheets each day and cleaned well.

Leisure

10/10

Exceptional

29 Mar 2025

Jose

Airport shuttle pickup was excellent as well as the front desk staff who was very accommodating with early check-in, breakfast selection was very good and when we left early for our flight the shuttle driver reserved us a couple of sandwiches with fresh fruits to bring to the airport. Excellent services all around! This is my choice hotel when going back to Puerto Princesa, Palawan!

Leisure Family

10/10

Exceptional

28 Mar 2025

Maria Pinky

Good location, close to the airport. Excellent staff and very accommodating

2/10

Poor

21 Mar 2025

chanel e

This property was dirty and located in a dirty area of town. They lacked plant based options andmade up stories about how the local taxi cab companies partner woth the water transport companies and require a fee of 3,000 php when the taxi said it was only 500 php. Typical lies of thos country and practices. When i got to Hudson water area it was dirty and unsafe to float and choppy. The hot didnt warn me
about that either. This is why I stay at Hyatt, but even Hyatt wouldnt build in such a cralpy area.

Leisure Self

10/10

Exceptional

19 Mar 2025

Kay Leong

Very warm felling from the staff.
Well done 👍

Leisure Partner