Best Western Plus Ivywall Hotel

10/10

Exceptional

17 Apr 2026

ESTRELLA

👏 The staff were super friendly and helpful! The room was clean and the amenities were 😍 amazing!

Family

6/10

Pleasant

11 Apr 2026

ADWENA

Overall, this stay was fairly average and didn’t quite live up to expectations. The pool area was disappointing, with most of it covered and very limited space to actually sit in the sun. The attached restaurant was also under maintenance during the stay, which was inconvenient, and the dinner buffet was particularly underwhelming. Breakfast was quite limited as well, with not much variety on offer. That said, the staff were genuinely nice and helpful throughout. Unfortunately, for what was provided, it felt overpriced and not great value for money.

Friends

10/10

Exceptional

11 Apr 2026

Travis

Excellent stay at Best western Ivywall. The property is well taken care of and I felt valued as a customer. Airport shuttle was easily arranged in advance and it was waiting for me when I arrived. Initially I had problems connecting to the room wifi but it was quickly resolved by front desk staff. The staff are very friendly and eager to help or answer questions and are very approachable. The room was clean and in good condition and was quiet throughout the night. The included breakfast buffet had everything from fresh fruit to meat and veggies with a omelette station, needless to say I had an enjoyable breakfast. Thanks to bartender Brian and Robert in the concierge for making the stay memorable. Would come back to this hotel again next time I’m in PPC.

Self

10/10

Exceptional

03 Apr 2026

Christine

Courteous staff

Family

10/10

Exceptional

03 Apr 2026

Matthew

Yes, airport shuttle is limited

Family

10/10

Exceptional

03 Apr 2026

Christine

Staff exemplifies the TRUE Filipino hospitality!

Every single one of them greets you with sincere gratitude.

Room is clean, breakfast buffet were curated to for a wide variety of clientele. Plenty of selections from American, European, and Asian cuisine.

10/10

Exceptional

31 Mar 2026

Shiri

Amazing stay

10/10

Exceptional

30 Mar 2026

Ziya

Great overall experience. Beautiful hotel, good amenities, friendly staff and the room was spacious and clean. Room decor is a little outdated but that is just about the worst thing you can say about this place as everything else made up for it. Breakfast buffet and was actually nice with lots of options.

Family_with_children

8/10

Excellent

28 Mar 2026

Jason

👍

10/10

Exceptional

26 Mar 2026

Caren

I was picked up from the airport by the hotel shuttle . From the moment I arrived until I left everything was perfect. Mostly how kind and accommodating the entire staff. I enjoyed the breakfast and room.

10/10

Exceptional

24 Mar 2026

Mark

Staff was very friendly and respectful. Would go out of their way to make their guests' stay as pleasurable as possible. We definitely took advantage of the hotel's spa and pool amenities. Everything was amazing!

Leisure Partner

8/10

Excellent

24 Mar 2026

Angela

Air conditioning worked really well. Mattesses were a little too hard/firm but either than that the room was great. A lot of the grout in the shower had black mold so a little bleach would help. Only one person in the room could use the wifi at one time and there was no phone service to use own data. We tried to book a pedicure but never had any luck while we were there. Seemed there wasnt much availability. Staff were very friendly and breakfast was awesome.

Partner

10/10

Exceptional

21 Mar 2026

Jester

Will definitely book again

Self

10/10

Exceptional

21 Mar 2026

Estelita B.

Staffs was great very helpful. Service was excellent. Rooms beautiful, clean and spacious. Definitely will be back here again.

Partner

8/10

Excellent

14 Mar 2026

JOAN

The hotel inside and out is very nice. The room we had was nice and clean. The bathroom does need some work. The layout of the shower was terrible because anytime you showered water was everywhere on the floor and your towel mat ends up getting soaked every time. Also the bathroom door would keep banging into the bathroom counter causing a loud noise, also in some parts of the shower there was mold. So updating is needed. Staff is friendly and attentive. Overall I would give this hotel a 7 out of 10

Family_with_children

10/10

Exceptional

14 Mar 2026

KEVIN LESLIE

The wifi was very good. The staff were excellent and made us feel very welcome.

Partner

10/10

Exceptional

13 Mar 2026

Syed

Very nice and friendly staff. The free breakfast was really nice. Filled with all kinds of breakfast items

8/10

Excellent

10 Mar 2026

Ann Marie

Room clean, close to airport, staff friendly, breakfast adequate, unfortunately the lady organising tours etc was not very helpful but the driver organised a transfer to el nido for us very efficiently

Partner

10/10

Exceptional

02 Mar 2026

Edward

The staff was so great, Patrick the general manager made me feel like a family member from out of town. Staff was all incredibly kind and welcoming

Self

8/10

Excellent

02 Mar 2026

AILEEN

Staff very nice and helpful

Family

6/10

Pleasant

01 Mar 2026

swati

There were no hand towels. And all towels and sheets were slightly dingy and need replacing (hole in one towel and generally towels and sheets looked dirty despite being washed).

Staff was really nice. I had dinner one night at the restaurant and the food was great. Breakfast was also a plus.

10/10

Exceptional

20 Feb 2026

Gregory

Room very clean. Staff very very helpful. Nice buffet breakfast. Nice to have transport to airport shuttle. Had in room massage for US $11 which is frankly unmatched on the planet as far as I’m concerned.

8/10

Excellent

19 Feb 2026

Gloria

Staff- courteous, helpful and accommodating
Amenities- no face cloths. One robe for 2 guests but was given another robe the next day even though we didn’t ask.
Shampoo & body wash dispensers were very difficult to pump.
Safe box wouldn’t open, battery had to be changed.
TV- didn’t work, remote batteries were discharged

Family

10/10

Exceptional

17 Feb 2026

Christopher

Beautiful place! Restaurant was slow when we ate there but the food was great. Very clean. Room service was great and location was great! Definitely recommend.

Partner

10/10

Exceptional

15 Feb 2026

Ronaldo

My family and I recently stayed at Best Western Plus and had an excellent experience from check‑in to check‑out. The lobby and common areas were clean and welcoming, and my room was spotless, spacious, and well equipped with a comfy bed, and a mini‑fridge. I really appreciated the complimentary hot breakfast and reliable free Wi‑Fi, as well as the free shuttle service to and from airport.

Leisure Family

10/10

Exceptional

13 Feb 2026

Dale

The Best Western Plus is located on the nondescript main road, but the property itself is well-maintained and accessible. The staff are unremittingly helpful. I would place it on the top of my list for a return visit.

Business_and_leisure Partner

10/10

Exceptional

10 Feb 2026

MARICAR

Fantastic place! Highly Recommend!!

10/10

Exceptional

10 Feb 2026

PHILIP Alanson

The efficient, always positive & polite staff

10/10

Exceptional

08 Feb 2026

RONALD B

Very friendly staff. Sinks and shower drains does not drain properly. Overall, we enjoyed our stay

Leisure Partner

10/10

Exceptional

04 Feb 2026

Jocelyn

I highly recommend Best Western Plus The Ivy Wall to travelers. The hotel location is five minutes away from the airport, mall and restaurants. They have a shuttle bus to bring you to and from the airport, just email them of your arrival date. The staff are great especially Robert at the reception, he makes sure that we are taken cared off. The room, amenities are clean. Will see you again Best western The Ivy wall.

10/10

Exceptional

03 Feb 2026

Marissa

The place was awesome as well as the staff.

10/10

Exceptional

02 Feb 2026

Mark

Being from the US, there are Best Westerns from coast to coast. This property was the best BW we have perhaps ever stayed at. Very clean, Well stained staff and they saw to it that we had excellent service and comfort. The buffet breakfast was impressive and again, the staff made it as great as possible. Free shuttle service to the airport was a benefit and plenty of dinning within walking distance when we wanted to go off property to eat. The security was great but we felt safe in this neighborhood as is. I would recommend this property for those looking to stay in Puerto Princesa.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Tong

Although we only spent 2 nights here, we enjoyed every bit of our stay here! The staff took care of us, especially Robert! What a great guy! I also liked the location of the hotel. It was close to everything! Lastly, the breakfast was great as well. I appreciate that they had just enough western dishes for a change but really focused on the Filipino cuisine.

We will definitely be staying here if we come back to Puerto Princesa!

Leisure Partner

10/10

Exceptional

30 Jan 2026

jerzeel

One of the nicest hotel to stay. Very friendly. Very attentive. And very welcoming

Leisure Partner

10/10

Exceptional

28 Jan 2026

Edison

Comfortable rooms and shower

Self

6/10

Pleasant

26 Jan 2026

Robert

Water in the shower barely dribbled out

Staff were fantastic !!!

For the price point it was ok and will consider staying there in the future

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Marilou

Staff was courteous and helpful. They served the best breakfast.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Marivic

One of the best, if not the best breakfast buffet we have ever had in all the hotels we’ve been around the world! The rooms are clean and staff are very polite and welcoming. There is also a tour reception desk which made booking tours so convenient. Definitely recommend 10/10.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Randall

Great

Leisure Self

4/10

Poor

20 Jan 2026

Leslie

There was a nice welcome from Robert who picked us up from the airport.
The staff and locals very nice, the hotel is dated with a musty smell and discoloured not white sheets. Breakfast omg, fried fish heads, swamp water coffee, pork belly minus the pork, greasy fatty bacon, unfried rice and a very dirty breakfast room where the seats look like they were found on a rubbish tip and AC looks like it has never been cleaned. Breakfast again today full and the extra tables not ready for guests, food again very basic, mashed potato from a packet and beef tougher than my shoes
Most TV channels don't work, no music channel or radio in the room. The shower is not great if you try to have a hot shower it cuts the shower head and goes to the tap, no hand held shower head and the shower gel/shampoo dispensers don't work well, worst of all Puerto princesa is a giant run down broken dirty slum, with no nice restaurants or bars or even a decent supermarket, you must travel a long way to see anything nice, tuk tuks well overpriced here, would I come here again, NEVER!!!

Leisure Friends

8/10

Excellent

19 Jan 2026

Audrian

Staff was courteous and happy to help.

10/10

Exceptional

18 Jan 2026

Trent

Newer

8/10

Excellent

15 Jan 2026

Grace Ruth

It's the little details - they replenish our complimentary water everyday, same goes for fresh towels, dental kits, etc... the staff are very attentive during breakfast service. The free airport shuttle service was a pleasant surprise.

Our room was spacious and clean. My only suggestion is to have a proper shower door or make the glass partition wider. Water always splatter all over the floor with just the current small glass partition.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Cheng

Nice clean friendly staff. Everything was good. I would stay here again

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2026

Nolibeth

Everything is delicious and the staff are very nice. The dining area looks so fancy.

Leisure Family

8/10

Excellent

30 Dec 2025

Tjung-Ling

Breakfast variety was good but the taste was a little bland to our liking. Staff service was excellent, very polite and friendly.

Maintenance could be improved. There are 6 stalls in the women’s toilet on the lobby floor and 4 of them are out of order during our whole 5-day stay. Public area should have priority when they are out of order.

Airport shuttle was excellent.

Leisure Family

8/10

Excellent

29 Dec 2025

Marie

Check in was easy and I was able to have the two twin beds pushed together (I just feel better about not falling out of a twin even if I only used one side). The beds were a bit too firm for my liking but I was still able to get rest. There were no washcloths in my bathroom and I asked the cleaning crew (this is the third hotel I’ve experienced in the Philippines-apparently it’s not standard and you can ask for them). The pool was refreshing! I really enjoyed the privacy there. The staff is very polite. I had dinner my first night in the hotel restaurant; it was okay. There was a large event so wait times were a bit long. Breakfast was buffet style and there’s even an omelette station. Bravo to the chefs at the stations. There was a tour coordinator at the hotel but I decided to use my two days to recharge and relax. There is an on-site spa; really inexpensive! Overall a good stay.

Leisure Self

4/10

Poor

26 Dec 2025

Alexander Cody

Room smell like mold. Food was terrible. Staff seemed unhappy

Leisure Partner

6/10

Pleasant

21 Dec 2025

Elizabeth

Location was close to everything down town but the property in itself is very tired and not kept. My room had Blk mold around the bathroom mirror. the gym was not there no equipment. The spa was advertised but no therapist around.
I also found long female hair in my scramble eggs during my first breakfast there.

10/10

Exceptional

05 Dec 2025

Baltazar Ramos

Staff have been amazing. I forgot his name but the van driver was very polite and very professional, soft spoken and well- mannered. JC on the front desk was always funny and very welcoming and helpful. To the maintenance guy that sorted our air-conditioning for 2 nights, bless him, he was very patient and very professional. To the girls in the restaurant, lovely smile in the morning to greet us for breakfast is a very nice experience. The guards by the main entrance are very polite and well mannered. We truly enjoyed our short stay 4D/3N. The staff running the place are exceptional, truly the face of Filipino world class hospitality. The location was amazing. So many good places to eat, our favourite being the Ka Lui Restaurant, it is similar to Subo of Boracay. We love Puerto Princesa and Best Western Plus-The Ivy Wall made it extra special. Thank you everyone.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Roy

The entire staff went above and beyond

8/10

Excellent

25 Nov 2025

Steven

The breakfast was great, and they had a wide variety of food that they changed up every day. Very well prepared, and not over seasoned.

10/10

Exceptional

24 Nov 2025

Emma

Loved staying here. Stayed here overnight for a business trip - everyone was friendly and efficient. Place was central to everything including the mall and restaurants. Breakfast was satisfying. Very clean and quiet room. Will stay here again in the future.

Business Partner

10/10

Exceptional

22 Nov 2025

Michelle

Hotel is around five minutes drive from airport. There's an ATM next door and also a convenience store. Also a large variety of restaurantsin area.
Hotel and staff lovely. Breakfast was good. Rooms are spacious and very clean. A very pleasant stay.
vpleasantvstay

Friends_and_family Friends

10/10

Exceptional

19 Nov 2025

Margarette

Great service and the buffet was amazing

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Philip

The hotel is really clean and pleasant and in a great location in the centre of Puerto Princesa, only moments walk away from multiple restaurants and a shop/ pharmacy. The room was huge and had everything you need including safe, mini fridge, hairdryer etc. The pool area is lovely, perfect for cooling off after time out in the heat, and there is also massages available in the spa. The best part about the hotel is the staff, they were all incredibly welcoming and friendly, and always happy to help in any way they can!

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

John

Buffet breakfast was pretty good. Free shuttle to airport. many restaurants walkable and more and shopping a short trike ride. Nice pool, reasonable gym

Leisure Partner

8/10

Excellent

26 Oct 2025

Steven

Great place for transfer to local airport, they offer free transport whatever the time.
Staff were very friendly and accommodating

Leisure Partner

10/10

Exceptional

17 Oct 2025

ARVINCARLO

The Best Western truly stands out as the top hotel in Puerto Princesa, thanks to its exceptional staff! A special shoutout to Kay, Jessica, JC, and Ruffa — your incredible care made our stay unforgettable. Thank you all for going above and beyond!

Business_and_leisure Friends

10/10

Exceptional

09 Oct 2025

ARVINCARLO

The staff are absolutely outstanding, consistently going above and beyond to take care of everyone with genuine care.

4/10

Poor

12 Sep 2025

Janet

The staff were good but the higher Management lack professionalism to communicate with their guest. Part of my refund wasn’t back until today, it’s been almost a month and no one has the initiative to reach out and let me know of the status. It’s not my fault I paid using my debit for a tour that was cancelled by them due to weather. It’s an inconvenience and the lack of communication is horrible.

Leisure Family

10/10

Exceptional

27 Aug 2025

Cassandra

Clean comfortable room

Clean comfortable room. Appreciate the complimentary breakfast buffet

Business

10/10

Exceptional

20 Aug 2025

Paul

Recommend this hotel

8/10

Excellent

21 Jul 2025

Agapita

Great place to stay

8/10

Excellent

20 Jul 2025

Arnold

Great place to stay.

Leisure Family

10/10

Exceptional

07 Jul 2025

Joseph

Great service team and well pleased with my stay

Leisure Self

4/10

Poor

01 Jun 2025

Benjamin

Shower didn't work, neither did the AC

Business

10/10

Exceptional

02 May 2025

James

Very nice hotel, very clean and great staff. Only negative was the constant banging, it went on all day and night, every night we were there, not so good if you're a light sleeper. And the beds were very hard and uncomfortable.

Leisure Partner

8/10

Excellent

28 Apr 2025

Daniel

The good: The staff at the front desk and bellhop were really helpful and friendly. The lobby and common areas were nice and airy.

The bad: Our room smelled musty. The towels were old, frayed, dingy, and scratchy.

Leisure Family

10/10

Exceptional

26 Apr 2025

Guillermo

Very kindly personnel

Leisure Self

6/10

Pleasant

25 Apr 2025

fakher

The breakfast is very poor

8/10

Excellent

01 Apr 2025

Richard

See final review

8/10

Excellent

01 Apr 2025

Richard

Reasonable price for a better hotel. Nice buffet with very good food but would like it to be warmer. Very helpful staff. Chef John Kris is great.
Bed was average comfort with good linen. Housekeeping replaced all sheets each day and cleaned well.

Leisure

10/10

Exceptional

29 Mar 2025

Jose

Airport shuttle pickup was excellent as well as the front desk staff who was very accommodating with early check-in, breakfast selection was very good and when we left early for our flight the shuttle driver reserved us a couple of sandwiches with fresh fruits to bring to the airport. Excellent services all around! This is my choice hotel when going back to Puerto Princesa, Palawan!

Leisure Family

10/10

Exceptional

28 Mar 2025

Maria Pinky

Good location, close to the airport. Excellent staff and very accommodating

2/10

Poor

21 Mar 2025

chanel e

This property was dirty and located in a dirty area of town. They lacked plant based options andmade up stories about how the local taxi cab companies partner woth the water transport companies and require a fee of 3,000 php when the taxi said it was only 500 php. Typical lies of thos country and practices. When i got to Hudson water area it was dirty and unsafe to float and choppy. The hot didnt warn me
about that either. This is why I stay at Hyatt, but even Hyatt wouldnt build in such a cralpy area.

Leisure Self

10/10

Exceptional

19 Mar 2025

Kay Leong

Very warm felling from the staff.
Well done 👍

Leisure Partner

8/10

Excellent

11 Mar 2025

David

We really enjoyed our stay

Business_and_leisure Partner

10/10

Exceptional

08 Mar 2025

Joel

Very good service would recommend this hotel

10/10

Exceptional

03 Mar 2025

Juan

Excellent place to stay, near everything, world class Pinoy service, looking for clean, safe convenient place look no further.

Leisure Self

10/10

Exceptional

21 Feb 2025

Michael

The hotel and staff were kind and courteous.

Leisure Friends

10/10

Exceptional

21 Feb 2025

Gershon

Facility well maintained

Leisure Partner

10/10

Exceptional

16 Feb 2025

Maria Bernadette Amponin

Excellent stay! The room was so clean and all of the staff were super friendly. The breakfast buffet was ok but truly appreciated that we could have breakfast early before our tours. Great location- near great restaurants, tour pickups/dropoffs, airport, and the airport shuttle was amazing! Would highly recommend this place for your stay in Palawan!

Leisure Family

10/10

Exceptional

02 Feb 2025

Robin

The service was excellent,rooms were clean and everything was in working order.Hotel facilities were very good,location is close by to everything you need and convenience store was next door.Breakfast was good but needs a few more cereal choices.I highly recommend this Hotel but most of all the staff are incredible,well done.We definitely will stay there again next time we visit.

Leisure Partner

8/10

Excellent

23 Jan 2025

Armilito

Staff are accommodating.

Leisure Family

6/10

Pleasant

17 Jan 2025

Lourdes

Poor maintenance, had to move rooms due to gas smell. Low pressure on shower hot water .
Staff is excellent, very responsive. Like the free transportation to/from airport even if off hours.
Easy access to tricycles, and tour pick ups.
No central Air so room smells a little musty, hot/humid in hallways and elevators.

Leisure Family

10/10

Exceptional

09 Jan 2025

Juan

Wonderful place to stay! Close to airport there’s a bank across the street for exchange and free airport shuttle

Leisure Friends

8/10

Excellent

19 Dec 2024

Logan Christopher

The hotel staff are very friendly and the room was clean. Although the room was a little small and the food at their restaurant was very expensive.

Leisure Partner

10/10

Exceptional

15 Dec 2024

Mariza

Excellent service

Leisure Family

8/10

Excellent

04 Dec 2024

Yvon

Very welcoming

10/10

Exceptional

03 Dec 2024

Greg

Very clean

10/10

Exceptional

17 Nov 2024

Anthony

Robert was very helpful!

Business Self

10/10

Exceptional

13 Nov 2024

Dustin

Top Notch

Had a great stay! Hotel is lovely with a nice restaurant, pool, gym and affordable Spa Clinic. Staff was all very professional and friendly as well! Id def come back!

10/10

Exceptional

10 Nov 2024

carl

Enjoyed location and staff

Leisure Friends

10/10

Exceptional

09 Nov 2024

Dustin

Great Place!

Place was very clean and comfortable. The staff was very friendly and professional. Breakfast and dinner were great and the amenities were sufficient. They even have a shuttle service which was very helpful. I would definitely stay here again in the future.

6/10

Pleasant

03 Nov 2024

Melissa

There was a bad smell in the room. The staff were nice, however I have not had a refund of my incidental deposit, despite asking more than once and leaving the hotel 3 days ago.

Leisure Family

10/10

Exceptional

29 Oct 2024

Lynn

All the staff are pleasant/helpful/informative👌

Leisure Family

10/10

Exceptional

03 Sep 2024

Guilherme

Very nice staff!