Name: Sunlight Guest Hotel
Address: Malvar Street Barangay Tagumpay, Puerto Princesa City, Palawan, 5300, PH

2/10

Poor

09 Jul 2026

Chaunyce

crazy location

6/10

Pleasant

28 Jun 2026

Marta

The hotel is right across the street from the very busy old market. If you're a light sleeper, ask for a room not facing the street. It's close to Baywalk Park which has a variety of restaurants at night, which is nice. Rooms are spacious, but you may have to ask a few time to get an entire set of towels and extra toilet paper. Breakfast is included and is decent. Hotel restaurant is ok for dinner also and is very inexpensive.

Family

8/10

Excellent

25 May 2026

erlinda

Airport shuttle is available for a fee for a hassle free transport. The staff are very helpful.The room is clean but they put air freshener that is not good for people who are sensitive to some smell.
Few choices for breakfast, wish they serve more fresh fruits

Family

8/10

Excellent

24 May 2026

Lolis

The hotel was fine, with just a few minor issues; there were cockroaches in the room. The hotel smelled a little unpleasant, being across from a market that's always noisy, but otherwise the staff was very friendly. The hotel looked clean, the breakfast buffet was delicious, the employees were always very attentive and friendly, and we spent most of our time outside the hotel. We were only there to sleep, so the minor issues didn't bother us much.

Friends

6/10

Pleasant

17 May 2026

Luz

The room was clean but the location is terrible. You have to request to clean the room and change towels. The breakfast is okay .

Family

8/10

Excellent

05 Apr 2026

BeeJay

The stay was good. It would have been great if they clean the room up a little bit. It felt like if we needed something like fresh bed sheets.

Partner

10/10

Exceptional

30 Mar 2026

Vern E

The staff were very attentive

Self

6/10

Pleasant

08 Mar 2026

Marion Justine

Mountain View ok
Gym is good

2/10

Poor

04 Feb 2026

Neimo Mahadalle

I booked this hotel based on its online advertising, which turned out to be very misleading. Several amenities and features shown in the listing were either unavailable or did not exist at all. The STANDARD room we were given did not match the photos or description.

Most concerning, the room had no window, something that was never disclosed during booking. Because I am asthmatic, the lack of proper ventilation caused serious health issues, and we were forced to leave three nights early for medical reasons. This was not a matter of preference but of safety.

When we informed the staff, there was little understanding or effort to accommodate us. Had the hotel been honest about the room conditions, we would never have booked this stay.

The room did not match the photos, and features that were a big reason for my booking were either “out of order” or never existed in the first place. When I raised this with staff, the response was dismissive and unhelpful, as if this was a common complaint they were used to ignoring.

I wouldn’t have booked this hotel if the information had been accurate. Transparency matters, and this place seriously lacks it. I do not recommend staying here unless you’re comfortable gambling on whether what’s advertised is actually real.

I strongly believe this property misrepresents itself and fails to consider guest well-being. I do not recommend this hotel, especially for anyone with respiratory or health concerns.

Leisure Friends

10/10

Exceptional

29 Jan 2026

Madina

Clean rooms, always stocked rooms with towels and bathroom accessories, friendly staff!

6/10

Pleasant

10 Jan 2026

Amanda

Shower and bathroom were a bit of a disaster everytime you showered, images don’t reflect the typical room. Breakfast was good, access to the gym was nice as well.

4/10

Poor

12 Sep 2025

Arturo

Good location, but

We had a great stay, hotel is well located in the center, convenient for tour pickups, breakfast is ok, but main concern was that we booked a tour through an agency, and for some reason one of the tour providers had a mishandling situation, that being a third party, they reached to the hotel, and the managing personal of the hotel, gave away our information to the third party.
This was very surprising from the hotel reception not to keep our privacy first.

Partner

10/10

Exceptional

02 Sep 2025

Mike

Very nice hotel, staff very welcoming and helpful. Room was in good condition. Within walking distance of SM Mall. Lots of local shops and food outlets.

Leisure Partner

8/10

Excellent

21 Jun 2025

Monica

Good stay. No frills. Good restaurant. Great service!!

Leisure Friends

10/10

Exceptional

29 May 2025

Ruby

The staff was amazing and the service was great. The only thing I didn't like was the bed, the bed was too hard for me, but that is only my preference. Other than that, i highly recommend a stay here.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Christian

This is a great place. One caveat, the beds are very hard.

10/10

Exceptional

05 Apr 2025

Randall

The property is this small front tucked into a very busy street. Blink and you'll miss it. Inside, it's a nice hotel, with nice touches of mirrors, marble,and tile. The staff is numerous, extremely helpful and polite. Not a scowl in the place, it was delightful.
The rooms are comfortable and spacious, the bed was a bit stiff for me, but that's me. Slept anyway.
Security is ubiquitous, very friendly, and genuinely interested.
I would definitely come back here. The mall is a short walk away, lots of shops on the road, and tons of \"tuktuks\" for a cheap easy ride.

Business_and_leisure Self

6/10

Pleasant

30 Mar 2025

Verified traveler

Hotel is adequate. Be aware of its limitations.

Conveniently located; odd layout configuration of rooms, hallways, stairways. Many rooms lack views (have windows to inner hallways). Place seems very old, in need of a facelift. Rooftop is not very welcoming. Bed mattresses are very hard. No bath soap or hand soap provided; must ask to have them in room.

Staff was pleasant. Good security at front door/lobby. Breakfast offered had a nice range of food (including made-to-order omelets). Happy hour pricing was very inexpensive.

Note: hotel is hard pressed to give confirmation of reservation. Several of my friends double booked for same nights, for fear of not having a room when not needed. Confirmations come very late after reserving, if at they come at all.

Partner

6/10

Pleasant

29 Mar 2025

CARLA

The beds were rather firm and uncomfortable. Quite a few items on the menu weren't available. Average experience.

Leisure Family

4/10

Poor

15 Mar 2025

John

Large clean room. Staff is friendly and front desk staff was helpful with questions and planning. Mattress was the hardest I ever slept on. Thin mattress on a board. A good bed is pretty basic to decent stay. Multiple roosters just below our room kept us up most of the night. Cold shower and had to ask for soap. Restaurant was convenient and low priced but below average. We stayed based on recommendation of our dive boat Aggressor which picked us up late afternoon. Hotel was not flexible on late checkout despite a significant number of boat guests each week from Aggressor. We paid for extra half day, although the hotel rate is not that high. Suggest you stay at another hotel

8/10

Excellent

14 Mar 2025

ARNOLD RAYMUNDO

I like the service but doesn’t have much towels and napkins

Leisure Partner

8/10

Excellent

12 Mar 2025

Josefina

Close to everything

Leisure Family

8/10

Excellent

07 Mar 2025

Frandolf

Stayed here for 2 nights. The room that got assigned to us didnt’t have any windows so that a bummer. It’a also located at the central of the town on a very busy street next to a wet market. But with all the hussle and bussle, outside noise and smell of the wet market I enjoyed our stay. It was in a convenien location walking distance to the Bay Walk, market, stores, and transportation. The room was very clean and modern along with the complementary filipino-style buffet breakfast. If peace, quiet, great view is your thing … this is not the hotel for you. But if you need a clean hotel with very good service that’s close to everything this hotel is highly recommended.

Leisure Family

8/10

Excellent

04 Mar 2025

Sabrina

The hotel doesn’t look like much from outside but it actually sits on the 4th & 5th floors of the building. Once upstairs you will have a great view from the Terrance or dining room.

Leisure Friends

10/10

Exceptional

21 Feb 2025

Celeste

Me and my Partner LOVED staying here. Staff was great! They were always so helpful. You could book tours and transportation through them which was convenient. Hotel was in walking distance to the pier, food, and shopping. I would highly recommend this place.

Leisure Partner

2/10

Poor

20 Feb 2025

Sary

The pictures of the property and location are deceiving. The property is in a very busy area and you can hear everything from your room. The worst part is the bed was hard as a rock!

8/10

Excellent

20 Feb 2025

Noemi

The bathroom in H32 has obvious molds on the countertop. Please clean it up to be more pleasing.

Leisure Partner

2/10

Poor

15 Feb 2025

Jitin

The hotel is located centrally. Is clean. But the service and the staff are the worst.
They didn’t have hand wash, towels in the room. Even after asking they delivered them after 30 mins.
They couldn’t give water for the welcome drink. Welcome drink is such a bluff. They kept putting things on each other.
Gym didn’t even have a water tap.
Staff service was the worst. While I was waiting to be served the staff at the restaurant kept on taking other guest queries. How rude and unprofessional. Would not recommend to stay.

Leisure Self

10/10

Exceptional

09 Feb 2025

Karl

Will be back again.

Leisure

10/10

Exceptional

23 Jan 2025

Erlind

Food is excellent,lots of choices esp clean rooms.

Leisure Family

8/10

Excellent

19 Jan 2025

Joo Tim

Very central hotel across from the central market and also the boardwalk.

Clean rooms and spacious.

Leisure Partner

8/10

Excellent

13 Jan 2025

Michael

It's near all of the major shopping. Excellent staff and the restaurant has a great view of the mountains.

Leisure Friends

8/10

Excellent

10 Jan 2025

Matthew

Clean and comfy for an overnight stay

Everything was fine, this was just a quick one night stay before flying out. Room was clean and comfortable, staff were friendly and helpful. The breakfast was a bit limited for western tastes. Only thing that I didn’t like was the room did not have an outside facing window, it did have a balcony door, but this opened onto a corridor! I was only there overnight so wasn’t a problem but if I was staying longer this would be a problem, and this was not specified in the reservation

Self

8/10

Excellent

26 Dec 2024

Ronald

Pretty standard hotel. Close to most attractions

Leisure Family_with_children

10/10

Exceptional

09 Dec 2024

RAVI

Very good hospitality

Very good hospitality. Will recommend to any guests.

Partner

10/10

Exceptional

03 Dec 2024

Miguel

I had the most relaxing time at `hotel moment I arrived, the experience was flawless. The check-in process was smooth.

The customer service throughout my stay was top-notch, from the incredible room service. The atmosphere, views, and drinks were all exceptional.

Although I stayed for only three days, it was so wonderful that I didn’t feel the need to step outside the hotel.

Friends_and_family Friends

8/10

Excellent

28 Sep 2024

victor

Convenient location 5 minutes from the airport nut in the middle of town where the local market is. Staff is friendly and ready to help. Breakfast buffet is great something for any picky eater. There’s an omelette station where you can order your omelette the way you want

Leisure Partner

10/10

Exceptional

04 Aug 2024

Carly

Very beautiful hotel, staff is very friendly and helpful! Breakfast was nice too

Leisure Self

8/10

Excellent

23 Jun 2024

Randolph

The hotel is located on the fourth floor of a shopping center with a small lobby on the first floor. Many rooms do not have a window. You must pay extra to get a \"Deluxe\" room with a window. The beds are very firm but the rooms are nice and roomy. The staff is very nice and willing to accommodate needs and requests, Airport transfers are available for a fee.

Leisure Self

4/10

Poor

03 May 2024

Paul

I paid for checkin luggage on line with a link they sent me with the invoice and at check in they had no record of it being paid. I gave them an invoice number and they did t know how to pull it up. I had to go to my cc transactions to prove payment and then they couldn’t figure out how to clear it out of the system so they could check us in. The whole process took 35 min with no apologies

10/10

Exceptional

10 Apr 2024

Kevin

Happy Surprise

Room fairly modern for Philippines. We accidentally booked a good location, the Baywalk was just three blocks away. It’s convenient to the airport, and most tour companies will come directly here due to the good location. Close to markets, mall and many stores that are up and down the street in walking distance. We were happy with everything.

Partner

4/10

Poor

21 Mar 2024

MICHAEL

The staff is nice, the room was good for the value. Roosters crow every morning at 4:30am. Your options is a room with no windows or a room on the mainstreet that is also loud. It is the owners responsibility to make a deal with a guy that has 10 chickens and 5 roosters. Hire him, buy his chickens or buy the property that has the roosters. Go to the city and complain This area is not zoned as a farm. Or your ratings will suffer. I complained to Expedia and they called the hotel and no one responded to Exoedia. This poor customer experience and noise level will get you bad reviews.

Leisure Partner

10/10

Exceptional

28 Feb 2024

Anthony

It is really close to the Bay Walk - spent a few nights there and just walked back. Close to most things that a visitor might need. Some great views too as advertised...it is called Sunlight Hotel afterall.

Leisure Friends

4/10

Poor

23 Nov 2023

Jack

Rooms are not sound proof as the rooms are so close to the main road with heavy traffic running through out the day and night.

Leisure Self

8/10

Excellent

18 Nov 2023

GREG

Very good location but the area around hotel ….
Good for a short stay but not if you want to rest and enjoy the island life.

Leisure Friends

10/10

Exceptional

08 Nov 2023

Roberto D

Convenient to dining options. Walkable.

Partner

10/10

Exceptional

24 Oct 2023

Rudis

A diamond in the rough

Not so nice outside but very nice inside. They were doing lots of renovation in the building and had a strong paint smell but overall i was very happy with it

Partner

10/10

Exceptional

18 Oct 2023

wayne

My stay at the Sunlight exceeded expectations.

Leisure Partner

8/10

Excellent

22 May 2023

MINH

Good

What the hotel lack in amenity, it makes up for staff's friendliness and helpfulness which is everything. Welldone

Self

10/10

Exceptional

26 Apr 2023

James

Sun light is a very nice place to stay. Big rooms also. Nice air conditioning that’s really cold. Shower is really great. I’ll stay there again. Don’t mess up the bed sheets that will cost you $40.00. Haha

Business_and_leisure Partner

6/10

Pleasant

10 Feb 2023

Verified traveler

Good value -- at a different 'cost'

ROOM TYPE: Deluxe

PROS:
Friendly and helpful staff
Adaptable outlets [no USA Adapter req'd]
Open Roof Deck for relaxing
Large Room(s)
Breakfast adequate [local] foods.
Near Bayview Park [popular eateries, evening walks, etc.]
Spacious Bath and separate tub

CONS:
WI-FI: Fair-Poor Ping:115-300ms; Download:15.66mbps Upload:7.8mbps
\"Ocean View\" rooms, however, ALL come with not-the-nicest backyard view directly below at ground-level, as well as [possibly] THREE (3) Roosters that crow non-stop!
Loud Karaoke bar nearby ... even on SUNDAY night.

OBSERVATIONS:
Gym is extra fee
Hotel is ONLY the TOP (4th) floor of the large/expansive MegaMall; There are many rooms, but only \"Ocean Views\" (really \"Bay View\") have OUTSIDE views. Others are 'Superior Room' type, meaning 'windows' to hallways.
Hotel is under airport/flight path. However, there are FEW flights daily.
Firm/Hard Bed/bedding
No internet when on the rooftop Deck.
In the busiest part of the 'old' town/waterfront.

Self

8/10

Excellent

15 Dec 2022

James

Don’t let the front entrance fool you. The street side is extremely busy, noisy, and rather dirty. Once inside the hotel the small lobby is quite nice. The rooms are above are quiet and it feels completely different from outside. Two of us shared a room with two large beds quite spacious. We had a balcony with a commanding view of the bay. Breakfast buffet was enough mostly Filipino foods but did have toast and buns, oatmeal, cold cereals. The only complaint was the TV did not get any stations. Also the obscured glass enclosure for bathroom is not very private, especially with light on in bathroom. You can definitely see shadows of person inside and noise was not insulated. Parts of the glass covering were peeling so it was clear. Close to everything the SM Mall is 10 minutes away by walking also the bay front walk is around the corner. There is pharmacy downstairs as well as a supermarket and local department store

Leisure Friends

10/10

Exceptional

08 Dec 2022

Christopher T

Located on the 4th floor above a multi-level mall, the room floor is bright, clean and modern. The rooms are big and the balcony is lovely. Puerto Princessa is loud and busy but being on the 4th floor puts you a bit above everything. Great location right in a busy shopping area with lots of restaurants and a short walk to the Baywalk area. The free, yes FREE airport shuttle was great and ready exactly when requested. The hotel provided us with a full to-go traditional Filipino style breakfast since we had to check out before breakfast started, it was a lot of food and very good. The only thin I can thin of was that the bed was pretty firm, a bit too firm for me but that is subjective of course.

Leisure Friends

10/10

Exceptional

14 Nov 2022

Mieko

Great services

8/10

Excellent

17 Oct 2022

david

Location was great. Gym was good. Staff very helpful. Breakfast buffet was good.

Leisure Partner

8/10

Excellent

31 May 2019

AB

Overall I enjoyed my stay... my only serious gripe would be the mattress.. hard as the floor...please upgrade to more plush and softer bedding for future guests... I know their backs would appreciate it.. mine unfortunately did not..

Leisure Family

4/10

Poor

29 Mar 2019

Verified traveler

Unattentive front desk and dirty bathroom

The place needs general cleaning and a bit of renovation. The bathroom and tub was dirty, they need to clean the place even if it a bit old. During check in, we were sitting in the sofa at the receptions area, waiting for like 30 minutes. If I didn't ask for an update we wouldn't know that we are already done checking in. The lady staff said oh you're already checked in! I was like oh nobody informed us.

Partner

8/10

Excellent

17 Mar 2019

Stephen

Great stay

My stay at the sunlight guest hotel was nice...they have a free shuttle service from the airport arrived a little early room wasn't ready but it was ok..the rooms are super big with a balcony. My wife loved the tub in the bathroom. I loved the roof top bar. .nice view. The front desk was very friendly they even helped us to book a tour. Overall enjoyed our stay. .

Partner

4/10

Poor

15 Feb 2019

Dayna

Don't stay here!

First of all...good point about this hotel.. good location if you want to shop at a huge modern mall.. Also there is some souvenir shopping and groceries nearby.
okay.. on to not so good points. Bed is as hard as a rock. Would be great if you were a dog. Almost like sleeping on the floor!
Carpets are dirty.
Shower sucks.. just a trickle.
Internet is not good. Always off and on. Also, only works on the 4th floor which is where the hotel is. This is not a hotel building. It's one floor.
Pay extra for the view or you will get a view of a wall.
There is no beach nearby. You can take the tours from the hotel but if I had to do it again, I would stay about 45 minutes from this hotel and the airport on one of the beautiful beaches. There is really not a lot of beautiful things around this hotel. It's in the middle of a crowded downtown with lots of traffic.
The breakfast is horrible. It was so bad that even though it was free, we didn't want it. Sometimes they had eggs to order and sometimes they had cold scrambled eggs. Everything else looked really scary. You had to hunt someone down to get anything extra like tea or salt.
Staff was fairly friendly but not very helpful. They didn't seem to know a whole lot about anything.
Price was not good for what you could get in other parts of Palawan. There is no pool, no beach, no relaxation. Just one floor of a building with a hard bed. That's all.

Friends

8/10

Excellent

09 Feb 2019

Joseph

Four days in a decent jumping point

The room was spacious and part of a free upgrade, so I was definitely pleased with that. The location was convenient, with the waterfront, SM and many restaurants nearby, even if the adjacent street was often crowded and a bit of a rough road. The staff were good at helping me with concerns, such as making sure I had a pre-packed breakfast since I had to check out before the breakfast buffet opened. They arranged for me to get a tricycle to the beach and helped me schedule a few tours. Good job.

8/10

Excellent

03 Feb 2019

Verified traveler

Hood food and accomodating personnel

8/10

Excellent

19 Jan 2019

Verified traveler

good value close to mall and shops. hotel staff were friendly and helpful

2/10

Poor

17 Jan 2019

dan

Change there restaurant!

This hotel has nice rooms if you get a bay view room it’s problems are all about the terrible restaurant Ricardos group run this buffet rubbish it’s all Chinese cheap food yes it’s cheap to eat there to but you can have water or camansi juice which is also your welcome drink choice there is no restaurant within walking distance hiking maybe I bought my own coffee for my room so I didn’t even use the included breakfast again buffet I can’t have water that’s not bottled as I have a condition and the water is not safe in there restaurant. I can’t comment on the spa or gym as i didn’t use them. The place is still having work done the staff are great though my advice there’s better in peurto Princesa. WiFi is only on 4th floor ok as so was my room if they had a good international restaurant I’d recommend it but it’s not it’s all about profit buffets are aren’t they.

Partner

8/10

Excellent

25 Sep 2018

Traveler

No complaints about the hotel except the bed was incredibly hard which made for an uncomfortable night’s sleep.

6/10

Pleasant

11 Sep 2018

Imelda

We stayed one night and the staff was super nice. I love the rooftop bar! We got to enjoy the plac, loved the music played whil

Partner

10/10

Exceptional

27 Aug 2018

Delane

The room was very clean and service was quick and responsive. The location was perfect for what I wanted to do. Market across the street, mall up the street, Baywalk park around the corner.

10/10

Exceptional

26 Aug 2018

Kenny

Nice hotel with very awesome staff willing to make your stay as comfortable as possible. Hotel is good for the price, it is located very close to airport and everything you need is right around you. I would recommend upgrading or getting the deluxe room for the extra bucks so you can get the view of the ocean with your own balcony.

8/10

Excellent

14 Jul 2018

Verified traveler

Hotel close to market and bay area. It’s just the smell that concerns me since it’s close to the sea.

8/10

Excellent

27 Jun 2018

Verified traveler

ACCESSIBLE

Perfect location everything is just walking distance. Staffs are friendly

Partner

8/10

Excellent

11 Jun 2018

Verified traveler

Room bb kinda old and things broken
If you good at dealing with broken things, this hotel is fine for you

6/10

Pleasant

08 Jun 2018

Verified traveler

hotel is like in middle of comercial building. bar not function all time. breakfast was ok. staff very friendly.

8/10

Excellent

03 Jun 2018

Verified traveler

Very nice hotel, 5min walk to the mall, in the heart of the city proper. Will definitely stay here again.

10/10

Exceptional

31 May 2018

Judy

We had an excellent stay at this hotel. The staff were friendly and always ready to help. We had a couple of concerns about the room but were fixed real quick. I would stay at this hotel again mainly because of the excellent customer service. Overall it was A+

10/10

Exceptional

27 May 2018

Max

A Diamond in the Rough

For the rates we were charged this hotel was fantastic. Facilities were plush, my view of the harbor was great, the staff were very friendly and accommodating. The included breakfast was a full hot and cold buffet line. The rooftop lounge was great in the evening. I was truly surprised at the quality of the hotel, which would probably rate five stars in any major city. I stayed in about a dozen different hotels throughout the Philippines during my trip, but this was by far the best, given quality and cost.

10/10

Exceptional

05 May 2018

Mael

Excellent overall!

Staff was friendly and courteous. Room waa spacious. Location couldn't be more central. Baywalk and restis a few steps away. Had a fantastic stay!

10/10

Exceptional

15 Apr 2018

Jimmy

Great location and great hotel

Location was excellent near mall and shops and hotel was great. Staff always with a smile and helpful. Room was comfortable and nice view and had everything I needed. Thanks for a great stay ill be back to stay again.

8/10

Excellent

02 Mar 2018

Wei Kiat

Clean and comfortable; crowded surroundings

Hotel lobby and room is generally clean and service is good. Location of hotel is also very good as it is within a short walking distance to SM City Puerto Princesa. Downside is that the hotel is in a very crowded area with heavy human and vehicle traffic.

8/10

Excellent

27 Feb 2018

david

A nice hotel but breakfast could be improved as each morning they always seamed to run out of choices regardless of how early you arrived. Also try not to get a room near the elevator as it chimes every time it stops.

Partner

10/10

Exceptional

18 Feb 2018

Lea

Very nice hotel!

Beautiful hotel. Very large room. Location was good and bad. Close to a modern shopping mall but quite smelly and dirty across the street. That doesn’t bother us but may bother some. Staff was very friendly.

Partner

8/10

Excellent

12 Oct 2017

John

Great location

The hotel is central and close to things and the staff are very good

The food was my only disappointment as it was always cold and filipino only

Pork belly was great

Maybe add one chicken curry or something

It was nice looking at the bay during meals

The attractions are great the underground river then we went to el nido and that was fantastic

Palawan a must see destination

Family

4/10

Poor

27 Sep 2017

Verified traveler

Disappointing

The hotel is close to the new SM mall so we figured it would be convenient. The internet never worked, the room was right by the upper level lobby and the noise was terrible. The mattress was... cant even think of a description as it was that bad. Very disappoonting

Partner

10/10

Exceptional

23 Aug 2017

Ruel

Excellent Location

1)Hotel location is walking distance to City Baywalk park which is a tourist spot and best visited during dinner time where there are variety of restaurants.
2) They offer free airport shuttle when checking out.
3) Free breakfast is good.
4) Hotel is somewhat a little older but maintained. Rooms are big and clean for the price.
5) Will comeback if in Puerto Princesa.

8/10

Excellent

02 May 2017

Doug

Great value

For the price this hotel is a great value. Great location

Partner

2/10

Poor

02 Feb 2017

DecentTraveler

Terrible Hotel & Staff

Booked this hotel for 2 days.

1. Got single bed room despite request for a 2 twin bed in the booking
2. Room was dirty, (stained carpet & sofa)
3. Things in the room was terrible, shampoo diluted and doesnt smell good, containers are old seemingly re-used and importantly, towels are stinky
4. Staff service is worst ever. a. asking me to pay for 3rd person despite the fact that they did not provide anmy extra for the 3rd person, b. after calling their attention on the first 3, no one resolved it at all c. no one settled with me the question on payment for the 3rd person in the 2 days stay and they held me during check out where i almost miss my flight

8/10

Excellent

31 Jan 2017

CHENCHIEN

Good for stay here for few days.

Room size is enough for a couple to stay. The traffic is busy in front of the hotel. Lots shop stores near the hotel. But no terrace in my room to see the view.

Partner

10/10

Exceptional

04 Jan 2017

Ari

I had a really good time here! The staff was extra friendly, the breakfast buffet was decent, the panoramic views and access to retail stores and the city center were an advantage. I would definitely stay here again and recommend it to anyone who is looking for a comfortable stay at a good price.

6/10

Pleasant

24 Dec 2016

Verified traveler

Staff really make the place

Hotel is at 3 star level, but nice for area. Staff are great and attentive and breakfast is good enough. Local area is busy, but not much to do. At no fault of the hotel of course. Would stay again if in Puerto Princesa.

6/10

Pleasant

22 Dec 2016

Verified traveler

No tv
Breakfast not realy good

Personal very friendly and helpfull

10/10

Exceptional

17 Oct 2016

Roy

New hotel, great value.

New hotel (a few years). Walking distance to Baywalk area. Better than expected. Real gym available.

Partner

2/10

Poor

19 Sep 2016

Kaila

Worse hotel in Puerto Princesa

Staff and Manager not nice. Do not care about their guest even during off season and rain/ typoon season they were rude and seem like did not care. Rooms were dirty, smelly, old and our air con leaked through our lights and ceiling. They sent the maintenance guy to fix it , he did it while we sat in the room first thing in the morning they did not offer to move us or to take us some where else. The list of bad stuff that happened in 3 days let alone the first day we checked in. Room dirty had to cause a fuss for a new room. This place is so not worth the money stay any where else but here. Specially if on vacation it just makes it more stressful that place.

Partner

10/10

Exceptional

31 Jul 2016

Ngiratmetuchel

Nice hotel next to a water park!!

Had an excellent stay in one of the aquarooms and really enjoyed it. The bathrooms are transparent and very clean. Breakfast is at the restaurant (Makan Makan - Asian Food Village) with great options. The staff are super-friendly and nice to chat with. Getting a cab to town isn't difficult as there are always taxis coming in to drop off customers for the water park. It'll cost about P800 to use the hotel shuttle to the airport.

Family

6/10

Pleasant

27 Jul 2016

Odette

Hotel close to bay walk and public market

WIFI and CABLE not functioning. Heard noise coming from the staff room which was located just beside our room. Heard also pestering sound coming from the ceiling.

8/10

Excellent

04 Jun 2016

Brian

Hotel staff was amazing

Hotel staff was amazing! The mananger (troy) was helpful and understanding. Front desk was prompt and helpful. Staff at the resturant were excellent

8/10

Excellent

31 Jan 2016

Duy Tan

Mr

Clean and good price

Partner

10/10

Exceptional

27 Jan 2016

Dougtag

Outstanding

Beautiful hotel
Efficient and courteus staff
Very satisfied

10/10

Exceptional

27 Jan 2016

Herman E

It was a nice place to go for a relaxing and foods were ok. We love the underground water and the three islands we visited. We have also enjoyed the Ugong Rock caving spelunking and zip line.. Hope to be back again in your place in the future..

Partner

6/10

Pleasant

05 Jan 2016

Walter

Great staff and premium rooms but noise and view from rooms facing the bay walk is not so pleasant

Family

8/10

Excellent

09 Dec 2015

Sonia

excellent service and friendly staff

we did not actually stayed in the hotel since our flight was cancelled so I can't comment about the room (but it will not allow me to submit if I don't rate it). but the staff are phenomenal, when we contacted the hotel and asked if we could avail the breakfast the next day we were accomodated without any problems. we even used their shuttle bus service from the airport and we stayed until our coach picked us up for our onward journey to El Nido. the staff were very helpful and friendly.

Partner

8/10

Excellent

26 Nov 2015

Verified traveler

Impressed

Room is spacious, clean and comfortable. Dining room staff was great and so was food.

4/10

Poor

09 Nov 2015

Verified traveler

Ok, wouldn't return

- Nice hotel room minus the creepy glass wall facing an empty hallway.
- location was great if you like cheap eats. Walking around was a bit scary with all the traffic

Partner