Name: Balai Princesa
Address: Socrates Rd, Puerto Princesa, 5300, PH

10/10

Exceptional

07 Jun 2026

Marie Fe

We loved the jacuzzi. The staff were very helpful and welcoming. They booked us a ride going to a restaurant that we wanted to visit and gave us tip to get going. My husband left his phone in the room and they arranged everything just so it can be delivered to us safely before flying back to US. The room was spacious, too. It is worth it.

10/10

Exceptional

27 Mar 2026

john

The pool was great the massage was fantastic, the restaurant was super and the hotel was awesome

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Elizabeth

The place was very clean and organized and the staff were very helpful. The receptionist help us outside to get a tricycle for our ride to city centre which we could have done it ourselves but they go up and beyond to help us. We wanted to stay longer but our time was so slim. We will comeback to this hotel again. Highly recommended

Friends

10/10

Exceptional

10 Mar 2026

Paul

Nothing bad to say about this hotel it’s a five room hotel. Good food for breakfast. Wi-Fi was a bit spotty. Hot tub works but has seen its day.

10/10

Exceptional

04 Mar 2026

Mary

Great place staff was wonderful. I would stay here again.

10/10

Exceptional

04 Mar 2026

Morgan

A lovely stay at Balai Princesa. The lady at the front desk was extremely helpful, she recommended a wonderful seafood restaurant with exceptional sunset views (Badjao). She also sorted us with bike hire from Ezrah’s.

Our room was clean, breakfast was good. The property was in a great location for exploring Puerto Princesa.

Partner

10/10

Exceptional

09 Feb 2026

Dave

Cozy place…

Friends_and_family Friends

6/10

Pleasant

18 Jan 2026

Donald

Room was clean but no TV or WiFi. Staff were nice and helpful. Cafe restaurant was very good.

Partner

10/10

Exceptional

16 Jan 2026

Rosa

The staff were very warm and welcoming, whenever we had a request such as getting a tuck tuck or a taxi , laundry, prepared breakfast (we’re leaving before the cafe opened) they immediately fulfilled the request with a smile. It is a boutique hotel about is small, but very charming. The room was spacious and the air conditioning was on all day so when we returned the room was nice and cool. The only thing that we found as a problem was the water pressure in the shower, but it has been the same issue throughout the islands. It is a little distance from restaurants and the city center, but a tuck tuck is always nearby and it is very economical to get to different places.

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Federico T

Balai Princesa is an excellent, simple and small facility but short changed by a staff who were either new or incompetent - perhaps because we arrived at night with the night crew who did not explain much about the facility has to offer! The day crew however were excellent and knowledgeable!

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Gabriela

Off the main road for a quiet stay. Comfortable spacious 2 bed room. We much appreciated the included breakfast and the airport transfer! Staff was very attentive,we went out for dinner they were kind to be waiting for us on our return.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Dennis

Me encantó el trato, comida en el restauran muy buena y los desayunos llenaron las expectativas.

Business_and_leisure Friends

10/10

Exceptional

28 Aug 2025

Patrick

The staff was very welcoming and the property was very clean. The hotel is located near a Robinson’s Mall, which was great because we were able to take a tricycle to get some dinner.

Leisure Partner

8/10

Excellent

22 Aug 2025

Aurora

NO HOT WATER

Leisure Family

10/10

Exceptional

25 Jun 2025

David

Cozy place with great amenities

The place is very nice and cozy. Good location close to everything. The staff was awesome very friendly and accommodating.

Friends_and_family Family

6/10

Pleasant

13 Jun 2025

Timothy

No tv, slow wifi.

Leisure

10/10

Exceptional

05 Jun 2025

jerome

Very nice stay

Leisure Family

8/10

Excellent

19 Apr 2025

Cynthia

The staff were all helpful.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Cindy

Balai is stunning and clean, I stayed here as a way to unwind after a 2 week trip and it was absolutely the right decision. Balai gives a chance to unwind alone and everything is preplanned once you ask, for instance, the sauna and spa is booked an hour at a time so no one needs to share.

The amenities offered in the rooms are excellent. The facilities are clean and nothing suggested is too much. The food options were good too.

Highly recommend for a retreat type feel.

Leisure Family

10/10

Exceptional

17 Mar 2025

Kimberly

Wonderful quiet hotel, great customer service. The ambience of the hotel is very zen and peaceful. Recommend having the Bali massage, probably the best massage I’ve ever had. Thank you again Bali princesa I will be back :))

Leisure Family

6/10

Pleasant

27 Feb 2025

Charles Keith

Pleasant stay

Leisure Family

10/10

Exceptional

06 Feb 2025

Virginia

It’s quiet and the staff are very friendly

Leisure Family

10/10

Exceptional

09 Jan 2025

Monica

Staff was nice. Room was comfortable.
Had the best massage ever.

Leisure Family

2/10

Poor

09 Jan 2025

Karen

No hot water for the whole stay.
Staff arent very helpful with regards to “tourists” asking/inquiring about the city or town and where to avail such services pr fees i.e Environmental service.
No TV in the room.
Will not go back and not recommend this place

Leisure Family

10/10

Exceptional

26 Dec 2024

Jamie

Amazing staff!

8/10

Excellent

12 Jul 2024

Ramon

There was a dog barking continuously but it was not very long.

Leisure Family

8/10

Excellent

22 Jun 2024

Michael

In need of repairs

6/10

Pleasant

20 Jun 2024

Jean Jack

The place is good, cozy and they have good food in the restaurant. Staff is professional, they are helpful.
What we don’t like; the shower is so weak, no hot water and we even have to ask the front desk for toilet paper, there’s no shampoo and bath soap either.

Leisure Partner

10/10

Exceptional

06 Jun 2024

Aniceto

Balai Princesa was a quiet, intimate, comfortable stay.

We were a group of three and stayed for a night before traveling to El Nido.

Staff and service were excellent. Upon arrival to Puerto Princesa (literally landing at PPS), I had contacted them via email at the last minute to set-up an airport transfer and they were quick to respond. Kudos to the communication and for accommodating our transportation needs at the last minute.

We were greeted upon arrival and check-in was smooth and easy. I had already expected to pay a cash deposit (required by the stay), but it was waived since we were only there for an evening.

Our room (family room) was simple and comfortable. Bathroom amenities were excellent with two separate showers and a toilet.

We decided to try their in-house massage/spa service and we all got their “Balai Signature Massage”. It did not disappoint. Not only did we get a massage, but we got to utilize their saunas and jacuzzis located in the backyard of the premises. All we had to do was schedule the massages two hours prior and we were set to go.

We also enjoyed Lihim Café which was located on the premises in the lobby. We enjoyed both lunch the day of arrival and their complimentary breakfast the following morning.

Huge shoutout and thank you to the staff for making Balai Princesa a smooth, comfortable, relaxing and easy stay even if we were there just for an evening. It was memorable. I’d come back again if I ever visited the area again.

Leisure Family

10/10

Exceptional

25 May 2024

Al Joseph

Different from other hotels .. unique

10/10

Exceptional

01 May 2024

Verified traveler

Overall a very pleasant stay! Highly recommended!

My wife and I spent 2 nights here and had a very pleasant experience! The hotel is comfortable, the bed was nice, the A/C was consistent, and the hotel staff were very helpful and courteous.

We also took advantage of their spa services and got a couples massage, which was one of the best massages I’ve had in a while. We also had a fun time hanging out in the jacuzzi.

The restaurant (Lilim Cafe) had some of the best food we had during our stay in the Philippines, to my pleasant surprise! Would highly recommend.

The only (minor) issue we encountered was the slow/unreliable wi-fi in our room (might not be an issue for all rooms, but was for ours). We had to go out into the lobby or the restaurant whenever we wanted consistent and adequately fast internet connections.

Despite this, we would book again!

Partner

10/10

Exceptional

17 Apr 2024

Mitchell

Gorgeous place,staff is always accomodating and respectful,will definitely back on this place,Me an dmy mom love the balai massage!!!recommended!

Leisure Family

10/10

Exceptional

31 Jan 2024

David

Very relaxing and artful with the bonsai garden.

Leisure Partner

8/10

Excellent

20 Nov 2023

Adriana

There’s no tv, no closets, no chair in the room.

Leisure Family

10/10

Exceptional

12 Oct 2023

Becky

The cleanliness of the hotel and the friendliness of the staff. They were very helpful and accommodating.
we'll surely recommend this hotel to our friends and family.
Keep it up!

Leisure Family

10/10

Exceptional

06 Sep 2023

Robert

Just only 5 rooms when stayed there. Adding more i believe... Good food at the cafe...bacon wrapped shrimp awesome......Had a jacuzzi & sauna which was excellent. Would stay again for sure.

Leisure Family

10/10

Exceptional

15 Jun 2023

Vincent

This place was perfect. Manager and staff were all very helpful and polite. The facilities include a spa and sauna which were complimentary. Best for couples who want a quieter and relaxing stay.

Leisure Partner

10/10

Exceptional

31 May 2023

CELIA

Great stay!

Good hotel! Front desk arranged tours for us, great restaurant, great massage. Would stay here again!

Friends_and_family Family

6/10

Pleasant

10 May 2023

Aileen

It's an ok property to stay at for the night. The place was clean and staff are friendly and attentive. Internet connection wasn't very good. And we kept hearing noises during our stay.

Leisure Family

8/10

Excellent

17 Apr 2023

Cheryl

Quiet, spa-like atmosphere, friendly and helpful staff. No tv or fridge in room. Nice bathroom. Five minutes from airport, 10-15 minutes from major shopping malls and markets. One and a half hour from underground river tour and swimmable beaches. Hotel should expand website to include helpful information for tourists.

Leisure Friends

8/10

Excellent

13 Apr 2023

YE

Very hospitable staff

Leisure Self

10/10

Exceptional

10 Apr 2023

Kristi

The hotel is lovely and has a very \"spa\" feel. The food was great at the restaurant and the room was nice.

Friends_and_family Family

6/10

Pleasant

18 Mar 2023

Ericka

There was a lot of potential for the place but unfortunately it was very dirty and dusty. They place wasn’t what I expected when I saw this on Expedia. I was disappointed in the facility.

Leisure Friends

10/10

Exceptional

04 Feb 2023

david

Very good food at fair prices
Sauna and hot was nice after day of activities and dinner.
Staff very helpful with booking tours, scooter rental, delivered us to airport, laundry service only 350 pesos.

Leisure Partner

10/10

Exceptional

24 Jun 2022

Kevin

Excellent stay in Puerto Princesa.
Clean rooms. A small, but quiet and nice hotel.

Business_and_leisure Partner

10/10

Exceptional

01 Jun 2022

Johan

Beautiful property. Very helpful in helping to book underground river tour.
The breakfast options are a bit limited. And I would expect they offer at least one drink like hot chocolate etc complimentary,
however coffee and orange juice are the only options.
The place is convenient located.

Leisure Friends

8/10

Excellent

05 May 2022

Elysia

This is a very nice place to stay when visiting Puerto Princesa. It is very clean and well kept, the staff were exceptional, very pleasant and extremely helpful. They coordinated our travel PCR tests, underground river tour, and airport transfer. The restaurant had a great relaxing atmosphere with nice music and attentive staff. The complimentary breakfast was delicious, the coffee was excellent. The rooms were up to date and very clean. The bathroom was very big and modern. We didnt have hot water in the shower while there but they said there was an issue with the hot water boiler and it was being fixed. It wasn't a huge deal. The AC worked well but there was only one setting and we would usually have to shut it off after a short while because it got too cold. There wasnt really anywhere to sit outside but I think they were working on improvements to the outdoor area. It didnt matter because there were many places to sit and relax in the hotel and it wss too hot to sit outsite anyways. Overall we had an excellent stay and I would stay here again.

Leisure Family

10/10

Exceptional

25 Apr 2022

Vanessa

Nice quiet stay. Very cute, clean bed and breakfast. Nothing fancy, but just what we needed to relax. The staff was wonderful, very accommodating. The cafe connected had a wide variety of options. It’s located 10 min from the airport, they offer free pick up and drop off. Overall wonderful stay.

Leisure Partner

10/10

Exceptional

03 Apr 2022

Stephen

The Staff was extremely friendly and helpful. We needed covid tests for return and they arranged along with all our excursions and transportation. The Balai Princesa Massage was excellent. The kitchen staff was very attentive. Quaint and attractive.

Leisure Friends

10/10

Exceptional

28 Mar 2022

Sean

Staff were absolutely amazing. Brilliant facilities and location. Great stay. Highly recommend.