Citystate Asturias Hotel Palawan

10/10

Exceptional

21 Mar 2026

Stephannie

I would definitely stay here again! The beds were so comfortable. The pool was amazing. Within walking distance to Robinson, Starbucks, Jollybee, chowking, specially if you did not want to eat at the hotel. However, we did enjoy the food at the hotel and the 24 hour bar and food service.

10/10

Exceptional

02 Mar 2026

Karen

We requested 2 queens but got a queen/twin combo. Other than that it was quiet, clean, and in a good area. Staff was nice. Breakfast was the best!

Family_with_children

10/10

Exceptional

22 Feb 2026

Gary

Great place

Partner

10/10

Exceptional

10 Feb 2026

Luz

Food is good

Partner

10/10

Exceptional

07 Feb 2026

Luz

Very nice…

Partner

8/10

Excellent

26 Jan 2026

Richel

I love the pool.

6/10

Pleasant

11 Jan 2026

Aimee

It was aupposed to be a 2 deluxe bedroom but i was placed in a 1 bed deluxe room when asked he said they will put an extra bed but no one come eventhough it should not be an extra bed but a 2 deluxe bedroom. Was charged twice for a breakfast. Check in time was delayed because rooms are not available at the same time. Was given keys one after the other, needs to come back and forth at the front desk to follow up.

6/10

Pleasant

05 Jan 2026

Tracey

The first room we were given smelt very musty so we were able to move to a better one. The staff are very courteous & friendly but it is a very large hotel accommodating lots of weddings/parties so is quite noisy with a lot of children running around. Only four sun loungers by the pool. Breakfast was good value

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Ian

Overall our stay at here was great. The staff are friendly and very accommodating however, the hotel was very busy during our stay there and we had to wait a lot of times for service. The breakfast buffet is really good. I would stay here again and I would recommend this hotel to other travelers.

Leisure

10/10

Exceptional

20 Dec 2025

Kevin

Very nice stay that ticked all the boxes with a pool, airport shuttle, breakfast buffet. A bonus was that they had an evening buffet and entertainment! They also had a spa.

Partner

10/10

Exceptional

18 Nov 2025

Bruce

Clean room. Great location. The staff was always helpful. I didn’t like their coffee and the food in the restaurant was not very good.

Leisure Partner

10/10

Exceptional

02 Nov 2025

deborah

Yes. Clean room. Wonderful staff

Leisure Self

6/10

Pleasant

12 Oct 2025

Robert

Wont be back

Noisy and basically and avarage stay with avarage food

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Matt

I loved the service and packed breakfast for the airport taxi

Leisure Partner

10/10

Exceptional

14 Aug 2025

Christopher

The hotel is near the airport. The staffs are very friendly and courteous. Overall, the hotel is perfect!

Partner

4/10

Poor

20 Jul 2025

Shane

This property was definitely not as represented by pictures online. We chose it because they showed a nice bathroom and beautiful room and ours was definitely not either. Very noisy outside our window with staff and dumpsters and ended up taking cold showers room was bare and minimal.

Leisure Family

10/10

Exceptional

17 Jun 2025

Renato

Property up keep, cleanliness, location and helpful staff

Leisure Family_with_children

10/10

Exceptional

17 Jun 2025

Donald

We enjoyed our stay very much. The staff is incredible. The food was fantastic. The bathrooms and showers and pool are nice and clean. The location and was perfect for our plans. Would recommend!

Leisure Friends

6/10

Pleasant

17 Jun 2025

Philip Rey

Pros: Property is nice, has a nice pool. Staff opened up breakfast before our we left for our flight. Water pressure and hot water was a plus.
Cons: Booked hotel in March for June 15 -17. We arrived around 10:30pm from El Nido and room was not ready. Booked a massage for 8pm and the

Leisure Friends

10/10

Exceptional

13 May 2025

Abigail

Kind and accommodating staff

Leisure Friends

10/10

Exceptional

23 Apr 2025

Hansol

Staffs are nice and helpful. They have a buffet in every meal.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Todd

Loved the stay! Great staff!

Business Self

6/10

Pleasant

08 Apr 2025

Dylan

The on-site restaurant was nice.

Leisure Partner

6/10

Pleasant

01 Apr 2025

Richard

Clearly a historical hotel that deserves updating.
Bed was terrible and could not sleep due to very noisy teens. Had to request a comforter as only a sheet was provided. Please warn customers when the hotel is filled with loud teenagers who are there for overnight graduation ball. Even the staff were noisy through the night.
Bathroom in desperate need of renovation.
Breakfast buffet below average.

Leisure

8/10

Excellent

22 Mar 2025

Eleanor

Staff accommodating. Noisy at night maybe other customers. Convenient

2/10

Poor

22 Mar 2025

Kimberly

Our room did not match the photos on Expedia. The bedroom and bathroom specifically did not match the photos. We’re not sure if only some rooms got this remodel that are shown on Expedia or what, but our room was not what we were expecting at all. The beds are uncomfortably stiff, the furniture is out dated, and the bathroom is a health hazard. We noticed mold on the bathroom counter, tub, and ceiling of the bathroom. The AC is incredibly loud and doesn’t properly cool the room. The walls are thin as well, which made sleeping soundly difficult because of all the noises, yelling, and honking outside our window. When we arrived at the airport, we were told that a shuttle would be waiting for us. We tried messaging and calling the hotel but did not receive any information regarding our expected shuttle. After waiting 30min and contemplating purchasing a taxi there, the shuttle finally arrived. When we came to our room after a busy day of travel, we found 2 lizards and multiple bugs inside our room. We booked for 4 nights but only stayed for 1. The staff were friendly for what it’s worth, we overall we would not recommend this hotel.

Leisure Partner

10/10

Exceptional

05 Mar 2025

Elvira

The staff are very nice and helpful. Great internet/ wifi , nice clean pool . Very good breakfast

Leisure Family

10/10

Exceptional

09 Feb 2025

Marivi

Excellent

10/10

Exceptional

31 Jan 2025

James

We'll be back, eh.

Amazing place, excellent service.

Friends_and_family Family

10/10

Exceptional

25 Jan 2025

elenita t

Our stay at this hotel was very good. The staff were all very helpful from Security Guards , Kuya Boyet and Bads who pick us up and took us back to the airport. Uno the front desk was very patient in giving us information re: tours . Also, the dining staff , housekeeping staff were all great. They have good breakfast ( free) serve everyday buffet and Dinner (399 pesos only).
The hotel is close to the airport and walkable to the Mall,eateries like Jollibee and Chowking.

Overall experience was good/excellent . Highly recommended if we go back here in Puerto Princesa Palawan we will come back at this hotel.

Leisure

10/10

Exceptional

21 Jan 2025

Deidree

The staff were a friendly and helpful. I liked the facilities, the spacious room, the pool. Breakfast was also nice. The reception staff helped me a lot with my external tour booking and I really appreciated their assistance. Breakfast was good and they even cooked eggs, omelettes and pancakes for guests. The location close to restaurants and Robinson’s Mall made it extremely convenient.

Minor issues only: The air conditioner was a bit loud so that might be a problem for sensitive sleepers. It would be nice to have a hairdryer and kettle in the room.

I would definitely recommend this hotel to people visiting Puerto Princesa.

Business_and_leisure Self

10/10

Exceptional

16 Jan 2025

alden

Quality rooms compared to other hotels in area , large rooms in executive rooms .

Leisure Self

10/10

Exceptional

12 Jan 2025

Bryce

Staff is excellent, service is amazing!

Leisure Partner

10/10

Exceptional

12 Jan 2025

Geoffrey Stewart Gordon

Close proximity to everything. Easy day trip tours

Leisure Family

2/10

Poor

10 Jan 2025

Verified traveler

Cheap for a reason

Slow staff often playing on their phones in groups , poor quality food often served cold. Mixing ketchup with mayonnaise in a shot glasses to serve with food. Rooms need work and servicing.

Friends_and_family Friends

10/10

Exceptional

03 Jan 2025

Clarize

Staying at this property is very seamless. Staff are very helpful and the location is very convenient. They also have a complementary pick up and drop off to the airport

Leisure Partner

10/10

Exceptional

28 Nov 2024

Kristine

Great stay and amazing staff! Thank you.

Leisure Family

8/10

Excellent

05 Nov 2024

Jennylyn

The location is superb. It is a walking distance from Robinson's Mall and popukar fastfood chain. It is also convenient to hail a taxi and public transpo.

Staffs are polite. I particularly commend \"King\" who works at the dining section for his readiness to assist guests.

Room is average. There was no power socket in the bathroom for hair dryer, shaver,etc. Furnitures are old, and outside noise can be heard.

Leisure Family

10/10

Exceptional

12 Oct 2024

ronald

It's a very dated hotel, but it's clean, and the staff is super friendly and helpful.

Leisure Self

4/10

Poor

01 Jun 2024

Vincent

Airport pick up was not readily available, takes a long time to pick up service phone. Some staff were not service oriented. Doorman was consistent in opening and closing doors. We did not receive a welcome drink, while some guest received welcome drink as observed.

Leisure Partner

10/10

Exceptional

25 Apr 2024

Wendy

Staff was friendly

10/10

Exceptional

03 Mar 2024

William

Nice hotel’friendly staff’good dining options’near to the mall(shopping center)would stay again’helped me out with transfers to El Nido‘very good❤️

Leisure Self

10/10

Exceptional

14 Feb 2024

GIRLIE

Very good

Leisure Family

10/10

Exceptional

01 Jan 2024

Maria

My family is grateful for an exceptional service we received during our stay at Citystate Asturias Palawan, from the front desk to the tour coordinator, all were very professional, cordial, and have excellent customer service.

The rooms are spacious and clean. The free big breakfast was a life saver for the all-day Puerto Princesa tours.

Leisure Family

10/10

Exceptional

25 Dec 2023

Ahmad Ardashier

Amazing

Easy booking , nice place

Partner

10/10

Exceptional

14 Dec 2023

John Richard

Stop over

Nice stay

Partner

6/10

Pleasant

30 Nov 2023

Verified traveler

The hotel staff were very courteous and accommodating. Excellent customer service from frontdesk to restaurant to room service.

The hotel though is a bit old and the blanket is a thin sheet. No duvet. But room is generally clean. What I didn’t like was the AC. It was too noisy and when it reaches the desired temp, the motor shuts off and makes like a banging sound that wakes me up multiple times at night. I really couldn’t sleep well. The CR exhaust is also loud.

Business

10/10

Exceptional

20 Nov 2023

Loreto

Safety, friendly staff ,free breakfast,and big rooms

Leisure Partner

6/10

Pleasant

23 Sep 2023

Ethel

the noise from outside and the air-conditioner

Business_and_leisure

10/10

Exceptional

25 Jul 2023

Isabel Marie

Perfect

Business_and_leisure

6/10

Pleasant

19 Jun 2023

Listerpaul

The place is old and needs to be updated.

Leisure Family

10/10

Exceptional

29 Jan 2023

Krishnan

Hotel Asturias is a good place for a family stay though a bit dated but their staff at all levels were excellent giving us early check in,

Friends_and_family Family

8/10

Excellent

25 Jul 2022

Dindo

Nice place to stay

Leisure Family

10/10

Exceptional

20 Jun 2022

Aries Jones

Excellent stay

Leisure Family_with_children

8/10

Excellent

24 Apr 2022

Jane

They should give at least extra TOWELS not only one pcs .

Leisure Self

8/10

Excellent

30 Mar 2022

Heintje

OVERALL IT IS OK 8.5 STAR OUT OF 10 STAR

Business

6/10

Pleasant

15 Mar 2020

Verified traveler

Price didnt match quality

Excellent spa. Food was above average. We booked an executive room, It was in fair condition. Gym was very good. Price defintely did not match overall quality. I would return for the spa and not the stay.

Partner

6/10

Pleasant

21 Jan 2020

Verified traveler

Place was clean, staff extremely helpful and courteous. WiFi was next to useless...very erratic...connected but no internet...at times, had to leave the room for internet access. The air conditioner leaked water, creating a slip & fall hazard. The lock on the door was a disaster...Had to go to the front desk virtually every time we wanted to get into the room because the key would not work.

Leisure Partner

8/10

Excellent

04 Jan 2020

Ranilo

Fun & relaxing hotel experience

we had great time. the food, pool & amenities were very good. The staffs were helpful and friendly. our stay was relaxing.

Friends_and_family Family

6/10

Pleasant

07 Nov 2019

Verified traveler

Meh... it was good for the airport transport buffet food Is not good some of the staff are great others are just terrible. Room with a door and a roof ticks those boxes And the room was pretty quiet with all the noises going on

Partner

8/10

Excellent

08 Oct 2019

Eddie

Didnt like hard pillows , need to add softer pillows, no hot water

Business_and_leisure Self

8/10

Excellent

14 Aug 2019

Verified traveler

Good overall experience

Good location, friendly staff, decent food. Excellent pool, rooms are definitely showing some wear and tear. The pluses outweigh the minuses

Family

2/10

Poor

28 May 2019

Michael

Check in time is 2pm but we were able to have our room at 3:12pm. Poor service and the staff at the counter has a sense of entitlement.
Wifi connection is poor.
Won't recommend it for travelers.

10/10

Exceptional

21 Feb 2019

Evelyn

I like this hotel. Very accommodating and very friendly staff.

Friends

6/10

Pleasant

27 Dec 2018

Verified traveler

Did not get the class of room booked. Complained then after some time they moved us but the room mscwere at back of hotel and not nice Disappointed!

10/10

Exceptional

23 Nov 2018

Rick

Great hotel and staff ,looked after us well.nice gym nice pool and walking distance to shopping mall

10/10

Exceptional

31 Oct 2018

David G.

Palawan Adventure

I slept really good in the bed (I usually have problems sleeping), good location too

Family

10/10

Exceptional

22 Oct 2018

Jetsetter

Popular hotel with alot of banquets and weddings. It can be a little busy at times. Very attentive to any requirements.

8/10

Excellent

19 Oct 2018

Darren

Nice hotel. Good breakfast. Great location for Robinson.

8/10

Excellent

16 Oct 2018

Verna

The room that i stayed in was a lot bigger than i expected considering the price i paid.
The staff were friendly and room service was fine.

10/10

Exceptional

14 Oct 2018

Jetsetter

Always a pleasurable stay. Great pool. Very good breakfast and coffee.

8/10

Excellent

12 Oct 2018

Verified traveler

No hair dryer, no shaving kit. Lousy breakfast. mini ref you need to ask still even if it's included in your room details. Only lampshades serve as the main lights; no ceiling or wall lights.

Family

6/10

Pleasant

27 Sep 2018

Verified traveler

Ok for one night only

The breakfast wasn't good and the room is very old fashioned , the stuff was friendly

Friends

10/10

Exceptional

12 Jul 2018

Verified traveler