Name: Fersal Hotel Puerto Princesa
Address: Rizal Avenue Ext. Brgy. Bancao-Bancao, S/N, Puerto Princesa City, 5300, PH

2/10

Poor

24 May 2026

Matt

Hotel in need of refurb, only 1 of 2 lifts working. Breakfast was a joke, arrived 1 hr before end of service, very little food left, no butter for toast. When asked staff to refill was told all gone.
Very aware of noise from adjacent club until at least 2am when I finally managed to sleep, probably went on later. Aircon struggled to cool room and also noisy. I'll be looking for a alternative next time which is a shame with location being convenient.

Family_with_children

8/10

Excellent

23 Apr 2026

Ma Christine

Hospitable staff

Partner

10/10

Exceptional

13 Apr 2026

CATHERINE

Friendly staff, clean rooms, buffet breakfast with lots of options. Definitely will stay again if I ever need to go back to Puerto Princesa City.

Friends

8/10

Excellent

02 Apr 2026

thomas

Staff were amazing

Self

8/10

Excellent

03 Mar 2026

Leonida

Clean room and spacious. Staff are friendly .

Family

6/10

Pleasant

30 Jan 2026

Khayoum

The room was clean and the bed was comfortable. The washroom didn't have hand towels or face cloths. We had to keep requesting TP since no facial tissues either. No hot water in the shower. There was loud music all night from the adjacent bars. Staff were very polite and helpful. Very small TV with a few blurry channels. Location is near old closed down airport but far from most other attractions.

Leisure Partner

8/10

Excellent

21 Jan 2026

Feliz

Good value for money

Leisure Partner

8/10

Excellent

26 Dec 2025

Nena

Accessibility, staff are polite and respectful

Leisure Partner

10/10

Exceptional

24 Dec 2025

Lar

Staff was always helpful, room was clean. A few good restaurants nearby. A good stay close to the airport. Thanks!

Business_and_leisure

8/10

Excellent

14 Dec 2025

Joy

Staff were able to address needs although food was limited on variety.

8/10

Excellent

08 Nov 2025

Ebun

Pretty decent considering the price though could be cleaner. It was easily accessible to the city and the airport.

Friends

10/10

Exceptional

28 Oct 2025

MIKE

I really liked this hotel. I am very satisfied.

10/10

Exceptional

24 Aug 2025

Walid

Very good 👍 and friendly staff.

Leisure Family

8/10

Excellent

19 Aug 2025

Walid

Nice clean and very good communication staffs.

Leisure Family

8/10

Excellent

11 Aug 2025

Catherine

Ac in the room was great, but the rest of the hotel was very hot.
Overall a great stay for the price.

Leisure Family

8/10

Excellent

26 Jul 2025

Mammud

Water is cold taking a shower

You need to ask to have your room cleaned

Hotel staff are very friendly

Leisure Partner

10/10

Exceptional

19 Jun 2025

Jonathan

Located at the back of the new airport. Hotel staff would actually check the room for any leftover items before you check out.

Leisure Family

6/10

Pleasant

19 Jun 2025

Jacqueline

Hot water was not working on our last day , no bathroom rug I had to ask for it

Leisure

8/10

Excellent

28 May 2025

Steven

Nice place to stay.

Overall I would recommend this hotel. Friendly staff, clean and close to some restaurants. Its not close to the mall or city center if thats your thing. Its like a 20 to 25 minute trike ride away due to highway restrictions for trikes. Also 25 mins away by trike from airport.

PS. They should have a sign on the pool table that its not available during breakfast time or just remove the balls. We had some rude guest use the pool table during our breakfast that ruined the quiet atmosphere. Also the juice they offer for breakfast is powdered.

Partner

10/10

Exceptional

25 May 2025

Maria

Staff was friendly, a/c was decent, rooms and hallways are clean and no smell, complimentary slippers provided and of course price was very affordable.

Leisure Family

6/10

Pleasant

06 May 2025

Bernalen

Good stay between trips. Located close enough to the airport, local shop, and eateries.

10/10

Exceptional

24 Apr 2025

Ajmal

Excellent

10/10

Exceptional

23 Apr 2025

May

The room was comfortable and clean. Me and my friend loved the breakfast buffet. Highly recommend

Leisure Friends

8/10

Excellent

10 Apr 2025

Brian

.

Leisure Self

8/10

Excellent

10 Apr 2025

Brian

.

Leisure Self

8/10

Excellent

10 Apr 2025

Brian

.

Leisure Self

8/10

Excellent

10 Apr 2025

Brian

.

Leisure Self

10/10

Exceptional

04 Apr 2025

Carla

Described correctly, clean, nice, staff were friendly

Leisure Family

6/10

Pleasant

02 Apr 2025

Susan

Friendly staffs. The lighting in room is a little dark making it more brighter will make you feel comfortable. Also, bottle of spring water in the room a must too like other hotels. I was disappointed because we asked for extra pillows and we were charged 50 pesos each pillow (ridiculous).

Leisure Partner

8/10

Excellent

30 Mar 2025

Sia

Staff was the best, room is clean, but water pressure was poor. Shower was really weak.

8/10

Excellent

05 Mar 2025

Lewis

Good location, there are cafes and restaurants nearby. Close to airport. Hotel arranged the transfer to airport and El Nido with reasonable price.
Room was clean, although didn’t have hot water for shower but it was ok for me.
Breakfast was reasonable, included.
Staff were friendly, smiles and helpful.
It was a good option for me to have stop over in puerto princesa for underground river tour and honda bay tour.

Leisure

6/10

Pleasant

28 Feb 2025

Alexander

Good place

Business Self

10/10

Exceptional

27 Feb 2025

Jason

Place is walkable to the city center and airport. Deacent dinning courteous staff..

6/10

Pleasant

25 Feb 2025

Jeffrey

The KTv bar was loud until 4am.

Leisure Partner

6/10

Pleasant

17 Feb 2025

Loisa

Somewhat average. There was a moldy smell in hallway and in the room. Could be more cleaner in some areas like washroom. It felt outdated walking in. Staff were nice.

Leisure Family

8/10

Excellent

11 Feb 2025

Brian

Comfortable!

Room was great! Comfortable bed and pillows, good shower..
Only drawbacks were breakfast….only white bread for toast, and no fruit, yogurt or cereal, and no kettle in the room, although there were cups.

Partner

10/10

Exceptional

11 Feb 2025

stefan

For the price paid, this hotel is very good.
Clean, safe, and quite
Highly recommend it

Leisure

10/10

Exceptional

07 Feb 2025

Jay

Customer service satisfied

Leisure

10/10

Exceptional

01 Feb 2025

Caitlin

Rooms were a decent size, clean, staff were lovely, buffet breakfast was good!

Leisure Partner

4/10

Poor

27 Dec 2024

Roy

Load noise

Bar across road had extreme load music at 130 I demand room change which they did please let people know that there going to be noise I would not have book if I’d known

Self

8/10

Excellent

24 Nov 2024

Ernesto

Friendly staff. Only complaint is that the pillows are so big/thick. Not good with neck problem.

6/10

Pleasant

17 Nov 2024

John

I will return but I will request a room in front. I like the Fersal and the staff and breakfast are great but barking and whining dogs in back made this a bad stay. One about 1am carried on for quite awhile and I didn’t get any sleep the rest of the night

10/10

Exceptional

09 Nov 2024

David

We booked the Fersal Hotel for my sister in law. She stated the hotel staff was polite and professional. The room was large and very clean. The free breakfast was convenient and delicious. Overall, a very comfortable stay.

Business_and_leisure

8/10

Excellent

06 Nov 2024

Paris

It was ok

Leisure Self

8/10

Excellent

24 Aug 2024

Craig

Nice place.

8/10

Excellent

16 Jul 2024

C. Steven

Limited breakfast food for Americans

Business_and_leisure Family

8/10

Excellent

09 Jun 2024

Antonio

overall it’s a good place to stay for short stay

Leisure Self

6/10

Pleasant

24 May 2024

Maurito

The Airconditioning is very noisy and the staff are not friendly.

Business_and_leisure Family

2/10

Poor

18 Apr 2024

Ramesh

Where do I start. They are making renovations even in the night, I couldn’t sleep all night due to construction noise right above our room. Water tap and shower barely dripping, no pressure at all. WiFi and telephone didn’t work. We come back from a tour and find out that our room key doesn’t work. Staff are nice and their standard answer to all the problems is “sorry sir, it is due to maintenance “. Expedia should not list this hotel on their listing and 3 star is very misleading. Expedia should do some homework before they allow any hotels to be listed on their platform.

Leisure

10/10

Exceptional

18 Apr 2024

Milaneth

Room is very clean.We stayed 4 nights and everyday they made our beds and clean the room with new towels .
The hotel is quite we had good night sleeps and staff are warm and kind and friendly

6/10

Pleasant

08 Apr 2024

Des

Generally fine for a night or two. Room was not ready when I arrived at 3pm. Toilet was not cleaned properly.

Leisure Self

10/10

Exceptional

08 Apr 2024

Sarah

Palawan puerto Princesa hotel

We had made an error and flew into the wrong airport ( our airport was six hour drive up near El Nido) so we scrambled for a hotel on short notice that was low cost and we found this hotel. The staff was friendly, the food on their menu was very low cost and a daily morning buffet is included. Our tour guide came to this hotel to pick us up and drop us off. They have a small gym, pool table and bar. The hotel is safe and clean, and you can order massage service as well after a day of island hopping.

Partner

8/10

Excellent

02 Apr 2024

GRACE

Location was convenient and close to the airport but didn't like that it was right next door to a night club. Hotel was just okay. We only stayed a few hours to sleep and checked out early morning for our flight.

Leisure Family

10/10

Exceptional

24 Mar 2024

Allen B.

Will book again.

Good breakfast menu and close to everything

Partner

8/10

Excellent

22 Mar 2024

Noreen

Staff was very friendly, hotel facilities are very clean.

Partner

10/10

Exceptional

18 Mar 2024

Delia Z.

Like it near in the CITY

Leisure Family

8/10

Excellent

19 Feb 2024

Donald

Good stay

Good place clean friendly comfortable.

Partner

6/10

Pleasant

15 Feb 2024

Katrina

The staff seemed rude and that I was an inconvenience. The hotel also had a very strong smell as if they were spraying for something… it was ok, but I wouldn’t stay here again.

Leisure Self

8/10

Excellent

01 Feb 2024

Alan

I love the cold water dispenser in every floor. Staff were very friendly and accommodating. Breakfast buffet was really good and love their coffee. I just wish they provided hand towel in the bathroom.

Leisure Partner

10/10

Exceptional

31 Jan 2024

Timothy

rytrytrytr

8/10

Excellent

25 Jan 2024

Maria Rona

Good place very good breakfast

8/10

Excellent

25 Jan 2024

Noris

Good

Leisure Family

8/10

Excellent

02 Jan 2024

lynn

We would have rated this property as 5 stars if our departure day was handled better.
We had an early flight and had to leave the hotel at 6:30am. At 6:15am, we came to the breakfast room which open from 6:00am but there was no food available. We saw the cup of noodles on the counter and ask the lobby staff if we can take it to replace the breakfast & he said yes. However, when we checked out they asked us to pay 100 Peso for the cup of noodles, and I complained but they said it’s for sale. I told them my booking comes with breakfast and there was no food available, you not even say sorry or have any alternative plan but asking for paying extra? Paying 100peso was not my issue here, I gave tips to the staffs here 50 -100 peso whatever I’m happy with their services. I’m just not happy the way the lobby staffs handled think like that. To be fair, should we get refunded for the non- break fast provided on our last day?
Also, for taxi, if you can arrange it for yourself, it could save you 100 peso. Our trip from the airport we paid directly to the taxi driver was only 300 peso, but for the ride from the hotel to the airport, booking via the hotel & paid directly to the hotel was 400 peso.

Leisure Family

6/10

Pleasant

29 Nov 2023

Charles-Vincent

The elevator had a strange smell, the bidet did not work. Other than that the the service was great! There is no swimming pool for people looking for a swimming pool.

Leisure Partner

8/10

Excellent

25 Sep 2023

Rolando

.

10/10

Exceptional

20 Jul 2023

Jean

Nice hotek.

4/10

Poor

08 Jul 2023

MARICAR

Family Vacation

The staff were great especially Eric from the breakfast station.
The sink in our room was clogged.
The beds are on wheels that it moves everytime I move.
They don’t provide hand towels or wash cloths and no TOILETRIES available, except shampoo and soap.

Friends_and_family Family

6/10

Pleasant

16 Jun 2023

Glory Ann

You get what you pay. Room is old and outdated. Staff is nice

Leisure Family_with_children

8/10

Excellent

20 Apr 2023

Abraham

Clean, convenient, friendly

Leisure Friends

6/10

Pleasant

13 Apr 2023

Marvin

fair. When check in, ac unit are not yet turn on for both suite the rooms are hot and take a while to cool down.

Leisure Family

10/10

Exceptional

21 Mar 2023

Edgar

Accessible to where you want to go.

Leisure Partner

4/10

Poor

17 Mar 2023

ARNIE

The rooms we're dark, aircon not cooling enough. Hallway by the rooms very hot. 2 rooms had bathroom issues, flooding and bidet not working. Breakfast supposed to be buffet turned out to be ala carte and was just okay, edible if I may say. Staff we're nice though and the reception area was appealing.

Leisure Family

10/10

Exceptional

25 Feb 2023

Priscilla

Great stay

This stay was great. Hotel is clean and in good condition.

Friends_and_family Family

2/10

Poor

30 Jan 2023

Richard

Cold water in the shower.
Very slow wifi when it works.
No drinking water provided.
Loud music across the street until 4am..
Breakfast had only rice 30 minutes after opening.
Air conditioning hardly worked.

Leisure Self

10/10

Exceptional

21 Dec 2022

marlene

everyone is friendly and helpful. will respond fast to any issue .
area is near the airport. we were able to get friendly with a local tricycle driver who gave us a friendly , cheaper recommendations on how to get around . . just give him a fair or generous tip
breakfast is enough to fill u up until lunchtime..its buffet

Leisure Partner

8/10

Excellent

01 Nov 2022

Marco

The hotel staff was friendly and helpful. We stayed two nights. The room was ok. However when we entered the air in the room smelled stale and we needed to open the window. Rest was ok also some equipment such as the aircon seemed 20years old with its plastic turned yellow. Rest was ok

Leisure Partner

10/10

Exceptional

19 Oct 2022

Jeremy

This property as mentioned by others is dated but very well kept for its age. The staff are amazing and so helpful. It is located next to a gentleman’s club but the hotel has 24 hour security and unless you explore what’s around you might not even notice. If you are stopping over for a few nights of rest on a budget this is definitely your spot. Good sleep, clean hotel, with excellent people and service. Don’t hesitate to book before your go to El Nido. Enjoy!

Leisure Self

8/10

Excellent

14 Oct 2022

ian

One night stay

Pleasant staff. nice room. Breakfast choice could be a little better. Okay for one or two days

Partner

10/10

Exceptional

11 Sep 2022

Brent

Had great customer service and was helpful in getting me to where I wanted to be

Leisure Family_with_children

10/10

Exceptional

14 Aug 2022

Allan

The staff was friendly and very helpful during my stay.

Business_and_leisure Self

8/10

Excellent

19 Jun 2022

Jeffrey

Needs some spritzing up...

This hotel has seen better days and is in need of a bit of spritzing up. COVID may be the blame, along with the airport, which was previously just down the street, relocating to the other side of Puerto Princesa and essentially leaving this hotel on its own. Still a reasonable location if you rely on trikes for transportation. Located between 2 \"Gentleman's Clubs\", but no noticeable overspill from those establishments. We spent 8 nights here and our room was in the back (definitely request upper floor, rear of the hotel room) and it was quiet except for the 0430 crowing of roosters. T.I.P. (This Is Philippines) and you are going to find that almost anywhere. Breakfast was included but clearly made about the time the rooster crowed. Cold, rubbery eggs and some lunch meats or hot dogs. Not really worth getting out of bed. No hot water kettle in room (!!??) and when Filipina wife called desk to request one she was told that they had one. I showed my Western (White American) face at the desk less than an hour later and requested one and it was immediately delivered. Needed additional towels and a blanket, but dealt directly with housekeeping staff and was immediately taken care of. Had housekeeping every other day and room was well-cleaned. The 200 PHP ($4.00 USD) left on the bed certainly helped, and was appreciated. We live and travel all over the P.I. and other parts of Asia. This hotel is just \"middle-of-the-road\" and I wouldn't stay here again for a long stay.

Partner

6/10

Pleasant

08 Jun 2022

Paul

Decent modern hotel - but old style, noisy aircon (regrettably common in Phil).
Restaurant closed for covid - horrible, cold prepacked breakfast included.

Leisure Self

10/10

Exceptional

28 May 2022

Juan

Very reasonable priced. Clean. Big rooms. And I loved the available airport transportation at a good price.

Leisure Partner

6/10

Pleasant

11 May 2022

Richard

The property has no hot water so no warm showers the floors are there in your feet will get there if you don't marry something it's just no property that looks great on orbits but when you go there it's not

Leisure Partner

6/10

Pleasant

06 May 2022

Pacifico

They had like a convention going on,and people are going in and out talking out loud, the air condition is making noises,didn't get a towel,had to ask the next day,but the ladies in the front desk is polite and very nice ,they would always say,good morning sir or good evening sir.it was okay

Leisure Self

8/10

Excellent

27 Apr 2022

Beverly

Location & Affordable

Leisure Family

10/10

Exceptional

10 Apr 2022

Jaime

Details that spoil an otherwise good stay.

No issues, except for no warm water to shower, no hot water to shave, and a scratchy-sounding TV with few channels.

Partner

8/10

Excellent

12 Mar 2022

Leif

Nice stay

It is perhaps somewhat unfair, as tyf hotel have not been in operationen for a while due to covid and had very few guests.
The area was coming back to life, with several bars snd restaurants open for business. I can recommend the nearby Thai/European one, forgot the name though.
The hotel had a good standard of rooms but with limitted services, e.g. no restaurant and breakfast was from an outside kitchen, but ok.
I would go the again if I had to go to Palawan again.

Partner

8/10

Excellent

08 Mar 2020

John

Really good overall.

Really good left a review already. Clean comfortable. But this time they expected 1000 peso deposit. I dont like being surprised unexpectedly with something like that. Food is excellent too.

Partner

10/10

Exceptional

08 Mar 2020

John

Really great

Really great. A haven of clean quietness in a busy city.

Partner

8/10

Excellent

03 Mar 2020

Allan Joel

OK stay

Stay is Ok but check in is really strict as it has to be on the exact time otherwise they will charge you extra if you want to be checked in early. The thing is, the hotel is not fully booked. I hope they’d be a little bit more flexible with their check in policy. Hotel staff though is very courteous:

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

Lorna

The front desk clerk are very helpful , very informative .

The supervisor in the front desk, her name Hanna is very nice and helpful

Leisure Partner

8/10

Excellent

17 Feb 2020

Winnie

Very good location. Staff was friendly, buffet breakfast was decent and our room was decent with 4 single beds. Hot water in the shower is a plus.

Friends_and_family Family

8/10

Excellent

13 Feb 2020

Verified traveler

The property is near the old/former airport. It was clean and the staff were helpful.

Leisure Friends

10/10

Exceptional

31 Jan 2020

Verified traveler

Heart of PPS

In a great location, this is a very clean hotel. The staff are very pleasant and the room was exceptionally clean.

Partner

6/10

Pleasant

30 Jan 2020

Diana

Needed a place to sleep

I booked this place, due to my late arrival in Puerto Princessa...(after midnight) & not being able to get a van to El Nido until early morning. The girl at the front desk was so nice and accommodating. However, the bed was not comfortable, the breakfast was disappointing and one of the main reasons I booked this place was due to the free airport transit van. The morning I checked out, there was a police investigation going on in one of the rooms. The police had parked behind the airport shuttles so the staff apologized and told me to take a trike. I understood, but asked if they were paying for the trike, considering it wasn't my fault the shuttles were blocked....and I booked for the purpose of using that free service. That's when staff started sending me to the road, talking and laughing to one another but only giving me 22 pesos...then had trike guys try to come pick me up, yet laugh about the money given me. Finally the security guard makes a deal with one and gives me another 20 pesos to give the driver. I didn't want to take the staff's money...I just felt the hotel should cover the cost of the trike.

Self

8/10

Excellent

29 Jan 2020

Verified traveler

Location was outside Puerto Princessa center. Was close to airport and appreciated the shuttle to catch our flight. Our room overlooked a rather disturbing pig pen. Despite that, rooms were clean and staff very helpful .The breakfast was good.

Leisure Partner

10/10

Exceptional

27 Jan 2020

Rakesh

Nice hotel close to city centre

Nice hotel close to city centre

Partner

8/10

Excellent

24 Jan 2020

A

Very friendly and helpful staff. Big and clean room, nice breakfast.

Partner

4/10

Poor

21 Jan 2020

Linda

Average

Extremely dark rooms, I have extensively travelled across Asia and other parts of the world and never came across such darkness in a hotel room! Overall clean, service is fine, what you would expect in the area.

I’d recommend to stay here for not more than a night, but don’t expect anything special.

The airport is not a 4 minute walk, but more like a 25 minute walk.

Partner