Name: Deep Forest Garden Hotel
Address: Gabinete Road ., Bancao, Jacana, Puerto Princesa, Palawan, Philippines, 5300, PH

6/10

Pleasant

27 Jul 2026

Moore Luck

Passive staff and poor customer service overall. The staff appeared disengaged, lacked initiative, and did not provide the level of assistance expected.

10/10

Exceptional

08 Jul 2026

Guy

Perfectly

8/10

Excellent

28 Jun 2026

James

Our family of five, including three teenage children, spent nine wonderful days at Deep Forest Garden Hotel, and it was an excellent home base for our vacation. The property has a unique charm, the accommodations were very comfortable, and the staff consistently delivered warm, attentive service that made us feel genuinely welcome.

The pool was a standout feature—beautiful, refreshing, and a place where our family spent time relaxing.

There were a few areas where the experience fell short of expectations. The Wi-Fi was consistently slow, so we relied primarily on our eSIM data throughout our stay. Additionally, while the hotel promotes nearby beach access, the closest option, Pristine Beach, did not meet our expectations. If you're looking for a traditional beach experience, you'll likely want to plan excursions elsewhere. The hot tub was also disappointing, as it was the same temperature as the pool rather than being heated.

Those shortcomings were noticeable because the beach access and hot tub were key factors in our decision to book the property. Even so, the hotel's character, welcoming atmosphere, outstanding staff, and overall comfort more than made up for them. We had a fantastic vacation and would gladly consider staying here again.

Family_with_children

10/10

Exceptional

19 Jun 2026

christopher

Beautiful place with tons of amazing wood carvings, a pool and amazingly nice people

Self

10/10

Exceptional

03 Jun 2026

Prince Adrian

The place was quiet and relaxing.

Family_with_children

8/10

Excellent

10 Apr 2026

Thomas

The pool was great. Very cute little hotel. Only donwside was the wifi disnt work great, the room smelled a bit musty and the toilet qouldnt stop flushing. Other than that no complaints.

Partner

2/10

Poor

05 Apr 2026

Regine

Vert bad service. Staff was ruds

Friends

10/10

Exceptional

03 Apr 2026

Marian

Great place to stay, clean and very peaceful. Perfect place to relax. Staffs are very accomodating and easy to approach any time.

Family_with_children

8/10

Excellent

03 Apr 2026

Heidi

Greit og rent hotell . Hyggelig og behjelpelig betjening . Maten i restauranten var meget varierende , det samme gjelder utvalget . Litt synd at internett forsvant etter ett døgn , da vi skulle være der tre netter . Rolig og litt på landsbygda følelse .

Partner

10/10

Exceptional

22 Mar 2026

Tammie

Off the beaten path but nice and private.

Partner

10/10

Exceptional

05 Mar 2026

joline

Pool was perfect! Very clean and relaxing

Partner

10/10

Exceptional

25 Feb 2026

Paula

Clean, excellent, friendly, helpful, staff service, from reception to bar/restaurant. Food was good, nice clean pool area. Good value for money. Abut scruffy on approach, but don't let that put you off.

4/10

Poor

25 Feb 2026

Tim

Overall, from checking in where staff was minimally helpful to being absent in the restaurant area and almost avoidant most9f the time. This place has potential with its eclectic vibe and central pool and restaurant area but needs to have staff that enjoy their position and want to be actively engaged.

Partner

10/10

Exceptional

18 Feb 2026

Stephen

It was spotless and we'll maintained for the area. Loved the pool area and the restaurant. My morning coffee was heaven

10/10

Exceptional

04 Feb 2026

Joyce

Clean room, very friendly and helpful staff and food was good. Great experience and service.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Enrico

This isn’t a luxury hotel, but that’s exactly its charm. It feels like home—relaxed, comfortable, and genuinely welcoming.

Leisure Self

10/10

Exceptional

28 Dec 2025

Karolina

Excellent! Very beautiful and charming hotel.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Maxym

Nice place

Leisure

8/10

Excellent

10 Dec 2025

Samantha

The room was spacious and clean. There is a fridge in the room with water in it but the water is very expensive 58php for 500ml. I just got water from the supermarket and put it in the fridge. The staff were friendly but aren't there overnight. I arrived back late after they'd left and the security guard had to sort my room key. There is a pool and a pool side bar/restaurant, which are lovely. The property is NOT beachfront - the beach is a good 1km walk away and has a 300php surcharge. I didn't use the beach because of this and I think that this and the 24 hour reception tag needs to be removed from the listing on the website. The hotel is nice and quiet, a good place to relax.

Self

10/10

Exceptional

08 Dec 2025

Bhanupratap

Swimming pool, plants, trees and pool bar

6/10

Pleasant

22 Nov 2025

Marilou

The room had an “old smell “ , some rusts and insects found.

10/10

Exceptional

21 Nov 2025

kellie

Beautiful resort style, with huge rooms and wonderful staff

Leisure Partner

8/10

Excellent

11 Nov 2025

Bruce

The room was clean, exactly as described. The whole resort was lovely. The service in the restaurant was very slow, but the food was good.

Leisure Partner

8/10

Excellent

13 Oct 2025

Dina

Staff are helpful.

8/10

Excellent

12 Jul 2025

Luke

Cute spot with friendly staff

Deep Forest Garden Inn was a very nice stay. The staff at the hotel were very friendly and welcoming. The room was clean and did the job for a single night. As well as the pool and garden area was very nice too. The only downside was that the location didn't have many shops or restaurants within walking distance. Overall a great stay

Partner

10/10

Exceptional

30 Jun 2025

paul

I really enjoyed my stay. The food and service was excellent. Also the pool was very pretty.

Partner

8/10

Excellent

17 May 2025

Miles

The atmosphere was very nice and quiet, we liked the location and the nature that surrounded us. The staff were very friendly and helpful; the transportation was very easy and reasonably priced. The tours were much interesting and fun. I would definitely visit here again.

Partner

4/10

Poor

09 May 2025

Travis

This property is completely falsely advertised online. It's is old, run down and the facilities are out of date. The local staff were lovely and helpful and are obviously doing what they can with what they have. It needs so much work. The bugs in the room on arrival was not ideal. Everything is old and run down. This is not a 3 star hotel and has been falsely advertised with misleading images on Expedia.

Business_and_leisure Family

2/10

Poor

30 Apr 2025

Ricardo

Expedia has false advertising with the property, the jacuzzi doesn’t work. Also it’s not a beach front and other amenities don’t work. Very disappointed but staff was amazing with food options.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Zachary

The local experience!

The hospitality was incredible! This is the real local experience in the forest, with a great pool food and drinks for you to enjoy!

8/10

Excellent

15 Apr 2025

Christopher

Not on the beach (beachfront property) like Expedia advertises it is and you will get zero help with rectifying or compensating for the miss representation

6/10

Pleasant

11 Apr 2025

Rona

Has a pool, big spacious room for the family!

Leisure

8/10

Excellent

19 Mar 2025

Blake

The property is really cool, nice room, cool pool and bar and adorable animals everywhere. You just need to take transportation to get to food or ATM. Nothing is walking distance.8

Leisure Self

10/10

Exceptional

16 Mar 2025

Jayne

The pool area was lovely and the whole place made us feel very relaxed, staff were very kind and friendly and couldnt do enough for us, food was ok but could of done with a desert menu but all in all would definitely return on our next trip. Thsnkyou for having us x

Leisure Partner

10/10

Exceptional

12 Mar 2025

Jayne

Arrived at deep forest garden hotel and was greeted by staff, they had even given us a free upgrade.
Staff were very polite and helpful and the area is absolutely beautiful. If you are looking for tranquility and peace this place is a must.

10/10

Exceptional

04 Mar 2025

Joey

Great stay

Leisure Partner

6/10

Pleasant

26 Feb 2025

Robert

It’s ok

Leisure Family_with_children

10/10

Exceptional

16 Feb 2025

Domnina

Condo was excellent but transportation was difficult. Although the shopping & dining are close by but having to wait for taxi or Grab is very inconvenience.

2/10

Poor

10 Feb 2025

leslie

Website said different hot tub is not working area is not clean. and pool rooms is deep cleaningneeds updated no complimentary to the guest even water you have to pay for it I would say this hotel is a scam

Leisure

6/10

Pleasant

03 Feb 2025

Rocco

Nice place and swimming pool a lot of tree but not well maintained.
Could be better. room never made in 3 days, nobody at the bar or restaurant.
Room to improve even for a 2 3 🌟 hotel.
Rgs

Partner

8/10

Excellent

02 Feb 2025

Gregory

Very much appreciated the well maintained gardens and pool area.

8/10

Excellent

02 Feb 2025

Gregory C

Fun stay at Deep Forest

It was a nice place, clean felt like a piece of the country and tranquility right in town. Reception was friendly and helpful. It was close enough to the airport and whatever you needed. Getting transportation was easy. You could even rent a motorbike right at reception.

Partner

10/10

Exceptional

01 Feb 2025

JOAN

Very spacious family room.

Leisure Family_with_children

4/10

Poor

30 Jan 2025

Cory

Poor communication and maintenance.

Friendly staff but not knowledgeable and poor maintenance. I love dogs but their waste needs to be picked up. Food was average but we only wanted breakfast because the dog waste got smelly in the afternoon and we couldn’t eat outside. The sink leaked and it wasn’t fixed by the staff. Overall, the place could be better managed but until that time, I do not recommend staying here although it is affordable. .

Partner

10/10

Exceptional

25 Jan 2025

Rafael

Highly recommended!

Excellent choice! Very nice garden, good food, very nice and helpful staff, fine room.

Partner

10/10

Exceptional

24 Jan 2025

Verified traveler

Forest deep in the city..

Friendly staff, big rooms air conditioning nice and cool. So many plants and trees, like being in the jungle without the mosquitos. Good clean pool, good food, carvings and statues, everywhere fantastic.

Partner

10/10

Exceptional

19 Jan 2025

David

Always good

Stayed here many times. So its got to be good. Will be back in June.

Partner

8/10

Excellent

03 Jan 2025

Edzar P

If you want a secluded area to be away from the hustle and bustle of tricycles and other noises, this is the place for you. That’s exactly what we wanted.

Pros:
Staff: friendly and helpful
Food: great not perfect
Vibe/environment: jungle forest like feel
-a plus was the two dogs that you can walk around.

Cons:
-Our shower had to water pressure so it was barely giving us drops so that was annoying.
-ANTS and MOSQUITOS WERE EVERYWHEREEEEE.
-I wished the dogs were free roaming at night like they have stated on one of their bulletin boards.

Overall: 4 out of 5
-

Leisure Partner

10/10

Exceptional

02 Jan 2025

CHRISTOPHER

fresh food

8/10

Excellent

18 Dec 2024

Naomichi

If u understand that u r not staying at Hyatt, u’ll not be dissatisfied w ur stay. Also, due to the location, many guests request sightseeing tours, & the front desk staffs r happy to assist w this. However, the food isn’t the best so I highly recommend finding another place to eat. Thk u

Leisure Partner

8/10

Excellent

05 Dec 2024

Arwin

Great customer service and facility and room are satisfactory. The location is not walking distance from restaurants and other tourist areas. You’ll have to take tricycles or taxi to get to the city and other tourist spots.

Leisure Family

4/10

Poor

30 Nov 2024

Gean

Over the place is ok, there is not much around the property. Hotel rooms are basic and needs some upgrading. Service was poor, there was little to no assistance whenever we needed something. We had to leave the key at the front desk whenever we left the property and when we got back to the hotel around 1030pm the keys was just left on the table of the front desk unattended. The key concept felt unsafe and for our belongings. Anyone can just come up and grab a key at that point...

Leisure Friends

6/10

Pleasant

20 Nov 2024

David

Review

Bit of a let down. Dilapidated. Must have been nice years ago. Needs some new energy.

Friends_and_family Family

2/10

Poor

09 Nov 2024

Jeffrey

Hotel is not located on the beach and doesn't have private beach as it was advertised in you need to taxi to get to the beach, it's located in the very poor residential neighborhood and all photos and advertised was fake and deceiving

6/10

Pleasant

28 Oct 2024

Antony

Swimming pool is dangerous, many sharp tiles at the bottom that cuts open your feet, also to much chlorine

Leisure Partner

10/10

Exceptional

26 Oct 2024

Antony

😊

Leisure

6/10

Pleasant

26 Oct 2024

ernesto

Transportation not readily available at the hotel. Lighting at the property is very poor at night and the only restaurant at the property has very few options of western food.

10/10

Exceptional

30 Sep 2024

Christopher

I had a great stay at the Deep Forest hotel and thanks to their super friendly staff that's extremely helpful .

The Deep forest hotel is very unique in many ways , from the many detailed wood carving that I admire , to the colorful surroundings and the nature landscape the blends everything into one ...
Awesome place
I will surely visit again ⭐⭐⭐⭐⭐

Leisure

8/10

Excellent

14 Sep 2024

Selene S.

Satisfied

10/10

Exceptional

28 Aug 2024

Victor

Very affordable, clean, very helpful staff, best of all is 2 dogs there that r very friendly n husky enjoyed his stay in my room while i was there. As long as theres dogs there I'll return

Leisure Self

10/10

Exceptional

23 Aug 2024

Lachlan

Great price for a massive room.

Leisure Family_with_children

8/10

Excellent

22 Aug 2024

Jean marc

Like a game park

Nice and quite area in Puerto princessa . a funny décoration around an exotic garden.
Friendly staff.fair price for value over all
Missing a restaurant and a chef to keep the clients on board.
All the best for the future

Self

10/10

Exceptional

15 Aug 2024

kristof

:)

Super friendly staff

Self

10/10

Exceptional

04 Aug 2024

Michael

Marvelously eclectic. A little bit off the beaten path, but worth the savings

Leisure Partner

10/10

Exceptional

10 Jun 2024

michelle

Very helpful staff!

Leisure Partner

10/10

Exceptional

22 May 2024

Victor

Nice place to stay. Close to airport.

Leisure Family_with_children

6/10

Pleasant

13 May 2024

Soufiane

Pas mal

personnel accueillant,menage tout les jours piscine agréable,j'avais besoin d'un scooter ils ont contacté une agence pour moi, mon commander un van pour el nido qui est venu 2h après 😂 mais bon c'est pas de leurs fautes, seul chose c'est qu'ils mon fait payer 5€ pour 4 petite bouteille d'eau et un paquet de nouilles que j' ai consommé à mon arrivée pensant que c'était gratuit en vrai je me fou mais prévenait en avance que c'est payant à la base j'avais rien demandé bref rien de méchant mais quand même. Sinon hôtel agréable et calme

Self

10/10

Exceptional

03 May 2024

Phillip Glendon

Veey clean a private stay

8/10

Excellent

03 May 2024

Bruce

This property provides there guest with nothing but a room. No complimentary water or ice. They also charge per day for the use of coffee mugs.

Leisure

6/10

Pleasant

25 Feb 2024

Margaret

Not beachfront in anyway and hasn’t been for at least four years. Room okay but very limited for food in restaurant. Rough road into property so we now know what a Filipino massage is riding on tricycles.

Leisure Partner

10/10

Exceptional

21 Feb 2024

Kevin

I liked the peaceful atmosphere. The staff was helpful with getting me a scooter and shuttle. The neighbourhood is friendly.

Leisure Self

6/10

Pleasant

04 Feb 2024

Cathy

The sculptures and decorations caught my attention in booking this hotel. Very unique. However, the restaurant is not always open which is totally different from other hotels and there wasn't any note about we have to inform them the night before if we want to dine in for breakfast or not. First night we did have the chance to eat because we informed them the night before since we will leave early, before 7 am (open time), however the next day which was Sunday we didn't have breakfast and no one was around. We did not know that they close the restaurant on Sunday and we didn't inform them the night before because we though they will be open at 7 am. It wasn't us who didn't know, we saw many guests coming to the reception as well asking for breakfast and no one was around. I think it is best to always include breakfast during the stay esp that the location does not have any restaurant close by that guests can walk. Pick up from tours are always between 7-8 am so having inhouse breakfast would be ideal. Staff are all nice and accommodating. No attitudes.

In rooms- we don't have thermos or water heater for coffee or noodles if we want to have snacks which would have been nice to have since guests come from different time zone and may need to have something warm anytime.

Leisure Partner

10/10

Exceptional

31 Dec 2023

Kordeen

Nice quiet property, very friendly helpful staff. Awesome place for the price it can't be beat.

6/10

Pleasant

26 Dec 2023

Rob

The place was pleasant with beautiful scenery inside the property. The rooms were a little bit rundown, but very fair for the price in my opinion. The restaurant was very limited with options and very overpriced and took a long time to receive what you ordered as I believe they were coming from a different location off the property, but I could be wrong on that but it sure seemed like it for how long it took and how the meals weren’t very hot when received. To top it off though there were people smoking in the posted no smoking areas, including inside the restaurant area, which was very disturbing and nearly ruining my stay, and staff didn’t seem to be too concerned in doing anything about it, even though this is apparently illegal in the Philippines to be smoking in common areas.

Leisure Partner

8/10

Excellent

26 Dec 2023

Rob

Property was cute, especially for the price which was very reasonable. The restaurant overcharged and was slightly limited with options, and staff did nothing about the random guests that were smoking in the area, which was posted as a no smoking area, disturbing my meal.

Leisure Partner

10/10

Exceptional

18 Dec 2023

Kordeen

Really nice quiet property located close to the airport. A few minutes ride on a trike and you are in downtown. The staff were very helpful in arranging transportation to and from the airport. Rooms are clean and comfortable.

Leisure Family

6/10

Pleasant

18 Dec 2023

Lawrence

Old

Leisure Family

4/10

Poor

15 Dec 2023

Scott

This property is extremely hard to find. The check in desk is barely staffed and has limited hours. The room key has a large wood block attached to it and they request that you leave it at the unstaffed desk if you go out at night - and they are not responsible for anything lost or stolen. They also charge to consume water in your room - even though there is no signage.

Leisure Self

10/10

Exceptional

15 Nov 2023

Khalil Ivan

Kind and hospitable staff. Clean, quiet, and many plants and statues. Good clean pool. Near the downtown and SM mall. Every is great! 10/10

Leisure Self

8/10

Excellent

12 Nov 2023

Oleksandr

Hotel is nice.

6/10

Pleasant

30 Sep 2023

Michael

Disappointing.

This hotel is well away from the centre. It has a skelton staff with limited hours front desk. Food is extremely basic. Too many cats around the restaurant, begging for food. Staff try to clear them but they returned. I wouldn’t stay in this hotel again

Self

4/10

Poor

04 Sep 2023

Leonor

secluded and dark due to trees.

2/10

Poor

24 Jul 2023

Verified traveler

Beware!!!

This is not a beach front property there is no private beach although there is a public beach with fee and it's almost 1km away

Friends_and_family Friends

10/10

Exceptional

19 Jul 2023

Al

This was a nice motel. Very interesting carvings and gardens all around. Not very busy, super staff especially a lady named Ruby. Will stay again on the next trip back.

Leisure Family

10/10

Exceptional

17 Jul 2023

Phil

Bit of Paradise

Short & Sweet stay, will be back again for a much longer time & do some serious exploring

Self

10/10

Exceptional

14 Jun 2023

Mark

Extended my stay at Deep Forest. The staff was great. The pool was a bonus.

8/10

Excellent

10 May 2023

ERIC

STAFFING WAS LIMITED BUT THEY DID GO AHEAD AND MAKE ACCOMIDATIONS TO STAFF THE BAR AT THE POOL AREA. I WOULD STAY HERE AGAIN.

Leisure Partner

10/10

Exceptional

27 Apr 2023

Grace

Really spacious rooms, good amenities and really welcoming staff. Especially our daily tuk tuk driver Dexter! 😌

Leisure Partner

6/10

Pleasant

16 Apr 2023

Robert

No coffee

Leisure Partner

8/10

Excellent

03 Apr 2023

Rio

It is a quiet hotel not too far from the city.There is a great beach around 800 meters away which is a private beach that costs 30 pesos.The staff are friendly and helpful.

Friends_and_family Family

10/10

Exceptional

31 Mar 2023

Roger

This stay has been one of the best on my Asia trip. The staff made the most impact, the are very helpful and amazing. The room and area is great and easy to get around. You will like it here!

Leisure Friends

10/10

Exceptional

07 Mar 2023

Jhai

The property is unique in its own way it looks very nice and it has that classic Filipino and a little bit of modern touch... I We loved the peace and quiet of the place I hope to come back for a longer stay

Leisure Partner

10/10

Exceptional

03 Mar 2023

Justice

The property was beautiful, had many places to relax outside. The pool was cleaned every night and the plants was gorgeous!

Leisure Partner

8/10

Excellent

26 Feb 2023

Femi

Quiet place away from the town

Staff were amazing. Extremely helpful and rooms were as described. I'd stay again for sure

Self

10/10

Exceptional

21 Feb 2023

Donna

Very friendly staffs
Really nice large room
Clean room
Restaurant on site
Staff was helpful with renting scooter, calling taxi and booking excursion
Has a nice pool

Leisure Partner

10/10

Exceptional

14 Jan 2023

Jesse

It’s unfortunate with Covid, but I pray this hotel can get back to regular operations. Pool area needs some work, but that’s easy enough to do. Over great rooms. Staff are absolutely incredible, all of them!
Overall a very pleasant place to stay. I was there mid nov for a few weeks, then going back next week after this next leg of the journey is complete.

Thank you deep forest for being amazing kind and always willing to help 🙏❤️

Leisure Self

6/10

Pleasant

11 Jan 2023

Gloria Jean

The resort as a whole was nice and relaxing. Only a few staff members, very friendly and accommodating. There was no beach. The picture online where I booked had a picture of the beach, I should have known that there was no beach as it didn't list it in the amenities. A little misleading. It rained 90 percent of the time we were there.

Leisure Partner

10/10

Exceptional

20 Dec 2022

Colin

The staff are very friendly and accommodating.

Leisure Partner

8/10

Excellent

28 Nov 2022

Mike

A week in November 2022

So, I spent about a week here in room 15 in November 2022. Overall, I liked the place and would stay here again. This place was hit hard by the pandemic and lack of tourism meant that many of the rooms had not been used in a while. I saw very few other guests while I was here. Hopefully as tourism picks up, improvements will be made. Location is a bit far from the center of town, but that made it a nice quiet location. Getting places was easy with trikes or you can rent a scooter for a few days for less than $10(USD)/day.. The hotel itself had a strange artistic theme and looks just like the images, however, perhaps a little more dated. Most trike drivers know of this Hotel and how to find it.

Pros:
-Good value for the $$
-Clean
-No bugs, except the occasional mosquito
-Very quiet
-Working fridge
-Working AC
-Interesting design
-Large room
-Large bay window overlook pool
-Some small sari sari stores close by

Cons:
-Initially, the room had musty smell like it had not been used in a long time. This went away after the AC had been on for a few hours.
-Hot water heater in the shower did not work correctly
-The bathroom toilet did not flush normally and you needed to raise the handle to stop the water flow.
-The bathroom sink really needs a refresh. The wood looked a bit water damaged
-No safe in room must lock valuables in the front office in plywood boxes. (I did lock my valuables here and there was no issues).

Self

10/10

Exceptional

03 Aug 2022

Saudia Maria

Had a great time with the family. Although the restaurant is not fully open yet, they allowed us to bring food in the room so we don't have to order food outside all the time.

Would definitely recommend this hotel to my family and friends. The staff are friendly and approachable.

Note: The pool needs to be cleaned frequently for the guest to enjoy swimming.

Leisure Family