Name: Villas Hm Palapas Del Mar
Address: Avenida Plutarco Elias S/N, Holbox Island, 77310, MX

10/10

Exceptional

30 Jul 2026

Jairo

Perfect Location !!!

10/10

Exceptional

29 Jul 2026

Callie

We recently stayed for 7 days to celebrate our 25th anniversary. From start to finish our stay was amazing. The service was top notch each day, especially from Javi on the beach and Ramiro at the bar and restaurant! Everyone was kind and helpful. We plan to be back for sure!

10/10

Exceptional

28 Jul 2026

Shawn

We love this place so much this was our second time staying here. We have never done that before. Everything is great, location, service, rooms, environment, food is good especially the ceviche. Hopefully going back for Christmas!

10/10

Exceptional

26 Jul 2026

Marcelo

We had a wonderful stay. The service was excellent and the facilities were just as good. It’s a great location for a family trip — the hotel’s beach area, everything. 100 out of 100. Highly recommended for families

2/10

Poor

25 Jul 2026

Jose

Fuimos discriminados por tener compañeros de servicio. En este hotel no cumplen con la ley de México de aceptación de animales de servicio. Lo intenté escalar con todas las instancias y las personas son cerradas, el gerente del hotel nunca dio la cara. Incumplen y violan la regulación existente en el país que va por encima de cualquiera de sus políticas internas. No recomendable.

2/10

Poor

19 Jul 2026

Elida

Be prepared to be taken advantage of! They want to over charge you for everything. The hotel was ok.

Family_with_children

10/10

Exceptional

13 Jul 2026

Edwin

This property offers the charm and intimate feel of a small boutique hotel while providing the amenities of a large resort. The room was spacious, clean, and very comfortable. The staff were friendly, welcoming, and always willing to help. We enjoyed breakfast at the hotel every morning, and it was a great way to start the day. Overall, we had a wonderful stay and would definitely return again!

Family_with_children

10/10

Exceptional

07 Jul 2026

Jessica

Everything is fabulous! I just don’t like the all inclusive system but still so good

Friends_and_family Family

2/10

Poor

06 Jul 2026

Kristina

Holbox is paradise, and the front desk staff and beach service were friendly and welcoming. Unfortunately, the pools are poorly maintained, with broken tiles that caused my 11-year-old daughter to cut her foot so badly she couldn’t swim for the rest of our trip. We also had disappointing service at the rooftop restaurant and towel station, where an employee tried to charge us for blood-stained towels caused by the pool injury. Proper pool maintenance could have prevented this incident and made our stay much more enjoyable.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

chantel

The room was satisfactory. Most staff were helpful and amazing. The breakfast was great. Would not recommend upgrading to a food package as there are amazing restaurants here. The beach is a short walk and is awesome. I found this hotel expensive for what was offered but the location was great.

Partner

10/10

Exceptional

18 Jun 2026

AMANDA

We had a wonderful stay! The staff was incredibly friendly, welcoming, and always willing to help with anything we needed. Our room was beautiful, comfortable, and just a short walk from the beach, which made it easy to enjoy the ocean whenever we wanted.

The entire property was clean and well-maintained, including the pool area, which was a great place to relax. The amenities and food were excellent, and everything contributed to an stress-free and enjoyable vacation.

We truly appreciated the warm hospitality and attention to detail. We would absolutely stay here again and highly recommend this hotel to anyone visiting Holbox!

10/10

Exceptional

13 Jun 2026

Zaur

Great place. Loved it

8/10

Excellent

06 Jun 2026

Tiffany

The staff were absolutely amazing! Everyone is very friendly. The property is beautiful. I only had an error on the all inclusive package because it was booked through Expedia. Overall great place to stay!!

Friends

10/10

Exceptional

24 May 2026

kristopher

Very clean and friendly staff.

Partner

8/10

Excellent

22 May 2026

jawanna

The property is nice and well maintained. There is a pool and a beach area with chairs owned by the property for guests use. Both of these are nice. There is towel service for the pool and beach. This is not a normal resort that you might have stayed at in other parts of Mexico. The swim up bar is not really swim up; there are staff members circling to take beverage or food orders around the pool and if you go to the swim up bar, those same staff members will address your needs, despite a bartender being behind the bar. There is not a way to charge drinks to your room; you will need to pay for them on site, if not doing all inclusive. The breakfast had an array of options and was pretty good. The staff at the front desk and at the restaurant/pool speak limited English. This seemed to be mostly fine as the majority of patrons spoke Spanish, but this is something to consider if you do not. There were some miscommunications that I am sure were not helped by translation issues. Nevertheless, besides a language barrier, the staff were accommodating and tried to help resolve any issues, order taxis etc.

The property is walking distance to town and other places down the beach that are great also.

Friends_and_family Family

10/10

Exceptional

20 May 2026

guillermo

Señor José bartender muy amable, Ramiro, Carlos, Juan, Ana , Patricia y algunos más k no me acuerdo el nombre, pero todos muy amables. Gracias todos

10/10

Exceptional

12 May 2026

Angela

We had a wonderful 4 night stay! The travel time to the island was very lengthy when you take into consideration your flight, transportation from the airport to the Holbox ferry (took us approx 2.5 hours) and then the ferry ride itself (about 20 minutes). It ended up being around a 14 hour travel day for us by air, shuttle, ferry and side by side! So very worth it. The villas were adorable, the only issue with us was our villa was upstairs and the stairs were difficult for my older mother (no elevators in resort). The staff was amazing, room was impeccably clean, food was fantastic and the entire villa was well groomed daily. Walking distance to the beach and downtown was doable, side by side taxis were available within minutes to take you into town if you did not want to walk in the heat. I would give 5 stars and would highly recommend to anyone!

10/10

Exceptional

07 May 2026

Nicole

This was our second trip to Holbox and we stayed in the same place because we really love it. It’s serene and beautiful. It is also a short walk into town.

10/10

Exceptional

02 May 2026

Ana

This place is wonderfully maintained. The staff is wonderful. Mike (Miguel) and his crew made our meals absolutely amazing. We got a room with a private pool and it was worth every penny. We also booked an affordable and wonderful massage. We met the director of the hotel who was very amicable. Very centric. The beach was wonderful. We will definitely recommend and go back.

Partner

10/10

Exceptional

29 Apr 2026

Eva

Bonjour
Nous sommes restées 4 jours et nous avons passées un très bon séjour, dès notre arrivée nous avions un souci avec la douche et en 5 min la maintenance la réparer. Chambre spatieuse et agréable, le personnel est gentil et avenant, le buffet et varié et très bon, je recommande.

Friends

10/10

Exceptional

23 Apr 2026

Alex

Lovely staff, beautiful setting and good food

Partner

10/10

Exceptional

18 Apr 2026

Guillaume

Je recommande

10/10

Exceptional

18 Apr 2026

Chantal

Literie très confortable, plage devant l'hôtel avec service et plusieurs Palapas.

Partner

10/10

Exceptional

16 Apr 2026

Samir

Perfect hotel to relax! I did slightly prefer the more “jungle” vibe from the sister hotel but it’s all matter of enjoying the moment!

Great breakfast and very kind staff!! When you’re on the beach you do need to wait a while for your drinks. If they put one more waiter depending on the busyness this would really help.

We had the breakfast incl option, the first night we wanted to have the buffet dinner at the hotel but the prices are crazy, especially for small kids who’re not going eat much. We therefore went in town to eat. If the dinner prices was a bit more attractive they’d lure more folks for sure.

The room was great, we were in room 81, sadly on the side road which can get a bit noizy in the early evening when al the quads are passing by, luckly this doesn’t last the whole night.

Family_with_children

10/10

Exceptional

15 Apr 2026

Hannah

Beautiful rooms with great view, breakfast was delicious everyday, very clean rooms, excellent staff. Loved every thing about our stay!

Friends

10/10

Exceptional

29 Mar 2026

Brenda

everyone was very friendly, had an excellent stay. Very peaceful vacation

10/10

Exceptional

25 Feb 2026

Paul

Great location, staff and food

Partner

10/10

Exceptional

24 Feb 2026

Demetria

Villas HM Palapas del Mar is a little piece of paradise. The beachfront palapas and hammocks are located on a gorgeous section of beach, the grounds of the hotel themselves are very well cared for and lush but what really stood out for us was the attention of Mike and all the staff in the restaurant. The food was great and the buffet varied each night and there is always somebody nearby to check in on you or take away your plates. The restaurant also has live music some evenings. I should also mention the front desk staff are very helpful and polite.
Villas HM Palapas del Mar has two levels of all inclusive but they both include meals and bike usage. We were happy with the regular all-inclusive but the more costly all-inclusive includes meals at the sushi restaurant and more exclusive alcohols. We aren’t big drinkers so the regular level of all-inclusive was great for us.
If you want a quiet, beautiful spot, away from it all, where they take good care of you. This is the spot.

Partner

4/10

Poor

26 Jan 2026

Andre

Staff support and information very poor

10/10

Exceptional

25 Jan 2026

carolina

We picked this place because it looked cute with a boho vibe, and it totally delivered. The atmosphere was cozy and thoughtfully designed, and the staff was genuinely great — friendly, helpful, and welcoming from start to finish. It made the whole stay feel easy and comfortable. Would definitely stay here again.

Leisure Family

8/10

Excellent

24 Jan 2026

Gabriela

Very lovely staff, great housekeeping, delicious food. The only thing I'd improve is bike rental, bikes are very rusty. Also moldy chairs in dinning room - I understand there is moisture problem at the island so I didn't mind, but could choose different materials that are not as prone to get moldy.
This was our 1st stay at Palapas, but we stayed at Paraiso (sister hotel right next to it) two times and would come back again to either of them.
Overall absolutely great value for the price!

Leisure Family

6/10

Pleasant

23 Jan 2026

Daniel James

Just not pleased with the lack of following the VIP status. No wine or upgrade. Expedia is 50% to blame

Leisure Friends

10/10

Exceptional

18 Jan 2026

Sheri

Very clean room and beautiful grounds. Steps from the beach . All the staff were exceptional!

Leisure Family

10/10

Exceptional

08 Jan 2026

Leanne

We had an amazing stay!

Leisure Family

10/10

Exceptional

29 Dec 2025

Nuri

Es un hotel super bonito, cómodo y tranquilo. Realmente disfrutas el tiempo aquí lo que hace difícil irse después.
El staff es super amable, siempre se preocupan por que estés bien y resuelven tus dudas en cualquier momento. Manuel sobre todo fue de mucha ayuda con recomendaciones y su amabilidad.

Leisure Friends

10/10

Exceptional

22 Dec 2025

Jennifer

Beautiful hotel with tasteful, updated rooms and gorgeous common areas. The lobby is stunning with a massive open palapa roof and abundant 'boho' style furnishings and natural textile accessories. Make sure to take a look at the black and white photo on the wall of the palapa being constructed, it is impressive! Grounds were meticulously kept and staff were all professional and helpful. The landscaping with tropical plants, ensured that all ground floor rooms had ample privacy. Breakfast options were varied and there was the option to have made-to-order eggs (omelettes, huevos rancheros, etc). The beds were comfortable and extra blankets were provided in case you are somebody like me, who needs the heavy blanket even in the tropical climate. Showers were consistently hot, which is something that we have come to discover is rare in Mexican boutique hotels.
I loved everything about this hotel and cannot wait to come back!

Leisure Family

10/10

Exceptional

13 Dec 2025

sandra

Room spotless. Mini jacuzzi/pool was a must. Super location. If you want to see the stars in the sky, it is far away from the center of the village and its lights. But close to all the nice beach bars and lounges.

10/10

Exceptional

11 Dec 2025

lena

Enkla men fina rum ok städning. Underbart hotell område. Fin strand o bra solstolar.
Personalen mycket trevliga o serviceinriktade. Vänliga människor.
Vi älskade stället och väljer gärna samma hotell vid eventuell ny resa till denna fantastiska plats.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Jessica O

Yes, room were cleaned daily. Fresh

10/10

Exceptional

26 Nov 2025

George

LOCATION LOCATION LOCATION
From the moment I arrived, I knew this was the place…to chill & enjoy one of the finest beaches in the Caribbean!
This high-end resort treats each & every guest as if they were the only ones there. Jose & Marie at the front desk kept everything running smoothly.

Business_and_leisure Self

10/10

Exceptional

24 Nov 2025

George

LOCATION LOCATION LOCATION
This hotel, is located on one of the most beautiful white sand beaches in the Caribbean !
In addition, it’s only a 10-15 minute walk into the main town in Holbox.
The entire staff works together to ensure your stay exceeds expectations. Jose, Marie, Mike, Wilbert are the BEST. You gotta visit, you won’t be disappointed.

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Tania

The resort is beautiful. The staff was helpful and nice

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Maria Jessenia

Amazing staff, delicious food & drinks, and comfy clean room!

Leisure Partner

10/10

Exceptional

15 Nov 2025

Christopher

The beach was very clean and the stay was very nice, will def be coming back.

6/10

Pleasant

06 Nov 2025

Stephanie Kay

Overall nice rooms.AC worked great. I went to grab the extra blanket and very quickly decided to not use. It was extremely dirty with some actual spots that looked like blood on the blanket. Very little water pressure in shower. Probably will try another place when return.

Leisure Partner

10/10

Exceptional

20 Oct 2025

RAFAEL

room we very clean and comfortable. The staff was great!!

Leisure Family

8/10

Excellent

24 Sep 2025

Eduardo Andrade

Great place

Leisure Partner

10/10

Exceptional

17 Sep 2025

larry

Juan Carlos, Juan and Jose @ the bar... they were all amazing and a pleasure to visit with, each day...

Leisure

6/10

Pleasant

13 Sep 2025

Luis Javier

The All Inclusive NOT WORTH IT
Food wasn’t worth it, bad cooking
Staff at front desk lie to me twice about the bicycles when trying to use them

Leisure Family

10/10

Exceptional

11 Sep 2025

Claudia

Awesome People Work Here

The staff at the restaurant is awesome. We enjoyed our breakfast there every mooring. We stay here because of these great people in the resturant. The only complaint is the process’ of check-in / out.. Could be quicker but very polite staff. Quick stroll to beach…

Partner

10/10

Exceptional

10 Sep 2025

TANIA

Lovely property and staff is friendly and helpful

Would love to visit back again

10/10

Exceptional

04 Sep 2025

robin james

The property was cute and charming. Very peaceful and n the beach. Breakfast buffet was varied and delicious.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Luis

Great

8/10

Excellent

02 Sep 2025

yodit

This property is ideal if you want to be directly at the beach!! Unfortunately, upon arrival in the evening, we noticed our sheets were stained as well as the pillowcases. Since it was the evening, they didn’t have any staff to change the sheets so we had a very uncomfortable night. When they came the next day after yet again requesting only the sheets were replaced not the pillowcases with stains visibly on there and we had to call them back. This made for an uncomfortable mindset of what else isn’t clean? There also wasn’t very much accountability or apologies for the inconvenience. The property outside is well kept & the breakfast was decent. I think the options could have more flavor, but maybe they are geared more towards Europeans taste buds. The make your own omelette station was nice. Overall, we would maybe stay here again, would just need to do a thorough review of the room immediately on arrival.

Leisure

10/10

Exceptional

19 Aug 2025

Eduardo

Access to the beach is just a short walk across the street from the hotel. My daughter loved the pool in our room. Breakfast was good. The room was super clean.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Ioulia

Me gustó todo, comida puede mejora

Leisure Self

10/10

Exceptional

31 Jul 2025

Jason

Staff was great. Clean. Great beachfront. Dining areas are beautiful.

4/10

Poor

28 Jul 2025

Diego

Food was not very good, staff seem new so not much help.

Leisure Family

8/10

Excellent

21 Jul 2025

Marco Polo

n/a

Leisure Family

10/10

Exceptional

20 Jul 2025

Enrique

1st time in Holbox and we found an amazing property.. The staff and service was fantastic! I will definitely be back again.

Leisure Family

10/10

Exceptional

15 Jul 2025

Oscar

Excellent, this was our second stay and we love it. Recommend 100%

Leisure Family_with_children

8/10

Excellent

12 Jul 2025

Cari

First trip to Holbox. The hotel was nice, our room was ready upon arrival. We were given RM 51 which was an upgrade which included a private plunge pool. Also, for being an Expedia member we received a bottle of Champagne. The property is pretty, the decorations are also nice. The plunge pool was nice to have and they cleaned it daily for us. The room had a great AC and the bathroom had plenty of hot water and water pressure was great. That’s not always a given on an island. We did the all inclusive, not the upgraded one. The mixed drinks were always really good and we had several, we didn’t even notice the well liqueur they were so good. The waiters and bartenders were great. We even had great service at the beach. You can order off the snack menu at the beach. The steak and chicken they use for the fajitas and nachos is so tender and flavorful. The Ceviche was fresh and really good as well. The breakfast buffet had plenty of options and we chose to eat out for dinner. The neighboring restaurant Parador 33 was delicious. Best meal of the trip. It’s an Argentine Steak and seafood place. The Octopus Carpaccio was to die for and so was the steak. The staff were super friendly. The taco stands in town are also fabulous. It was a great trip. I only took off 1 star because the shower and sink had some draining issues, but it wasn’t that big of a deal for us. We also had massages by Alma in the sister hotel. It was fabulous, and the price was fantastic.

Leisure Friends

10/10

Exceptional

12 Jul 2025

Aubrey Ann

The most amazing place to vacation

Leisure Friends

8/10

Excellent

12 Jul 2025

Elliott

Such a beautiful spot for a reasonable price right on the beach! My wife and I came here for our honeymoon and we have no regrets! We partially loved the beach side drink and snack service included in the all inclusive package we got! Thought we’d get tired of mojitos but they were just so good! The food was excellent as well! Each day has a theme for the week we were there and all of them were very good! Our favorite was the BBQ and Mexican themes! The only thing we were disappointed with was the shower, the water pressure was sometimes non-existent and it took about 5 minutes to heat up which was kinda annoying…

Overall, we loved our stay and would definitely come back again!

Leisure Partner

6/10

Pleasant

07 Jul 2025

Christine

Shower

Leisure

2/10

Poor

06 Jul 2025

Maria

Todo te quieren cobrar extras la puerta no cerraba el refrigerator no enfriaba y no ofrecen sodas en el cuarto y para el precio solo x el cuarto to much

10/10

Exceptional

03 Jul 2025

Nicole

Beautiful hotel and island. Definitely going back!

Partner

6/10

Pleasant

28 Jun 2025

Terry

Meh....

several things determined my rating. The island was having water issues from the mainland so we were only allowed to shower, flush at certain times certainly not the fault of the hotel but wasn't fun. We had to wait 4 days for them to fix one of our shower heads and it ended up taking 2 minutes to fix it they are in no hurry to make something right. There are 2 pools, the main pool was not open for 75% of our stay and the other pool closed at 7 PM. The food is disgusting, I ordered a margarita pizza and it arrived with ceddar cheese, oregano powder and a crust I have no idea where it came from. Drinks and beach service were great. Great location, rooms are decent but the service overall except for beach service really could use improvement. Especially the service at the front desk.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2025

Jeannie

Everything was so nice! Staff was friendly, food was good, bar service and beach service were excellent. Housekeeping did a fantastic job! I can't wait to go back again!! short walk into town, I can't say enough, we will defiantly be back!!!!!!!!!!!!!

Leisure Partner

6/10

Pleasant

15 Jun 2025

Mahtab

The cleanjng st

4/10

Poor

05 Jun 2025

Francisca

Be very careful with Expedia. They do false advertising. Read your receipt, word by word before making your reservation or you will be surprised once at the property with surprise fees like ours, $347.00 additional fees that Expedia refuses to refund. They advertise that the property considers all kids “adults”, but suddenly at the property their age matters and they charge you extra. I’m still waiting on Expedia. I have a recording of the manager pretty much admitting it is their mistake, but I should have also checked with the facility directly. For the price; I’ve stayed at way better places.

Room was infested with ants, all over, including the bed. When I reported it to the staff, I got a bottle of Raid. We were given another room for the night, which smelled terrible, AC did not work, and pillow shams smelled like someone had slept there and the sheets were not changed.

We paid extra for a private pool that was never serviced. The water was so unsanitary appearing, I didn’t let my kids swim in it much.

Sheets were never changed, even when requested. You get charged a $20 for each pool towel.

The only decent thing was breakfast. But even during our stay they decided to have some repairs, which gave off a terrible smell all the way to the pool.

Leisure Family_with_children

8/10

Excellent

31 May 2025

David H

We enjoyed this quiet small property. Appreciate the staff. Although it was quit confusing after making reservations through Expedia I then received an email from Villas HM Palapas indicating if I didn't pick a room number we could lose our reservations, yet when I went to choose the room I only had one choice. Then a few days later I was told we had to pay an additional fee for the room we requested! WHAT!? Don't fall for this. You do not need to pick your room of choice. All the rooms I'm sure are lovely but I felt this was the resorts way of making more money off us. So once we arrived we not only had to pay for our room we reserved but the additional taxes. For this i was disappointed.

Leisure Partner

10/10

Exceptional

27 May 2025

Veronica

property was clean, and staff was very friendly
rooms were perfect size and our kids loved the pool

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Matthew Lee

Very quiet and relaxing resort. Food was great with different international cuisines each night. Loved the personal pool with our room. Best place to stay if you are looking for slow pace and relaxing vibe.

Leisure Partner

8/10

Excellent

30 Apr 2025

Lynne

Minus the unexpected extra person charge, we had a great stay. The beach is beautiful.

Leisure Family

10/10

Exceptional

23 Apr 2025

Bryan

After reading a few reviews I was a bit worried about what to expect, but it was nothing that I experienced.

Staff were great, breakfast was awesome, and property was beautiful. Felt like a boutique hotel but with a very cool theme. Beach access is great and wonderful for watching sunsets. Pools are also great and both can get a little crowded but never too much.

We had 0 issues with safety either. Walkable to the town and far enough for quiet nights. 10/10 experience.

We never got our welcome drink I guess cause we checked in in the evening but breakfast was pretty good and solid. Didn’t have all inclusive so kind of felt like you couldn’t get anything at the hotel past breakfast and that could be a little more clear but never had WiFi issues either. A beautiful hotel and experience, would recommend for sure.

If only doing all inclusive on a night or two, the BBQ night and Mexican night looked the best and had music.

Would recommend for the hotel to get golf carts as not everyone wants to drive the bigger Polaris. Bike riding on sand is not easy.

Leisure Partner

2/10

Poor

19 Apr 2025

Patricia Adame

Had High expectations for HM Villas Palapas Del Mar. my husband and I were supposed to stay 7 days. By the 2nd day I’ve had enough. I had never experience such bad, racist service. We will be completely ignored because we are not Caucasian. We definitely think, the staff assumed because of our color we had no money to tip. We had already paid for the full stay, but at that point we didn’t care go spent extra money where we could be treated w dignity and respect. Even in our check in, did not get offered upgrades or the Platinum all inclusive. We had to find out later we couldn’t get some items because we were not Platinum. If you want to leave the comfort of your home to get treated like this. Think twice.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Katelyn

When I first arrived I didn’t have cash for the taxi and the front desk gentleman kindly let me borrow cash until I was able to go to an ATM. So very kind. The place itself was SUPER clean and in a great part of the island. Quiet yet walkable to the town and on a big part of the beach.

Leisure Self

10/10

Exceptional

15 Apr 2025

Kim

The staff and the food is absolutely fantastic! I highly recommend if you are looking for a quiet and peaceful vacation!

Leisure Partner

10/10

Exceptional

15 Apr 2025

Pedro

Great hotel - Friendly staff, good facilities, good and varied food options

Leisure Family_with_children

6/10

Pleasant

13 Apr 2025

Stephanie

Property all inclusive had many limitations and service was very slow.

Leisure Friends

10/10

Exceptional

10 Apr 2025

Caroline

Beautiful place!

Leisure Partner

10/10

Exceptional

10 Apr 2025

Ann

We stayed 10 nights at this hotel and did the basic all inclusive ! Our room had a private pool which i really enjoyed. Small resort and perfect ! Food, staff and location is amazing !!!

Leisure Partner

10/10

Exceptional

10 Apr 2025

Susan

Excellent quiet beach location with many loungers/palapas! Short walk to the town. There is a Convenience store next to the resort/beach which is nice! Daily breakfast buffet had good variety. Highly recommend a room with a private pool! Staff was very friendly and helpful!

Leisure Partner

10/10

Exceptional

03 Apr 2025

Richard

Impeccable

L'endroit est tout simplement des plus reposant et calme. Un peu plus éloigné du centre-ville de Holbox donc procurant une quiétude assurée de même que de très bons lits de plage en quantité suffisante bien que l'hôtel ne semblait pas à pleine capacité. Nous avons également pris deux dîners ainsi qu'un buffet du soir et la nourriture était bonne. Beaucoup de personnel sur place et un entretien constant impeccable. Je recommande cet hôtel assurément et je n'hésiterais pas à y retourner.

Partner

10/10

Exceptional

01 Apr 2025

Lucas

Really nice place to stay

10/10

Exceptional

23 Mar 2025

Sara

Antonio and his staff were wonderful. Very supportive and helpful. An easy walk from downtown, on a glorious white sandy beach. Very quiet and safe, isolated relative to big events. Not for the party hard crowd. No cars, only dune buggy/jeep cross type vehicles. Food was excellent and varied. Don't miss BBQ night

Leisure Friends

10/10

Exceptional

03 Mar 2025

Karis

This is a beautiful and clean property! You could go barefoot and the sand was amazing! The lobby was peaceful. Lots of places to lounge and be with nature, read a book or have conversations.

The ocean was fantastic, they offer cocktail and food service on the beach.

The food was fresh and delicious, lots of variety daily.

Leisure Friends

2/10

Poor

25 Feb 2025

Lawrence

The regular people working at the hotel were great. The front desk “Manager” lied to me repeatedly over the whole week saying that refunding our extra adult room charge of $750 US dollars was still being processed through Expedia. As soon as we left the property they denying to refund the extra adult fee even though we prepaid for the hotel months ago and told them twice last month that the extra person would not be there. WHAT A SCAM. We’ll definitely stay away from HM hotels in the future.

Leisure Partner

10/10

Exceptional

14 Feb 2025

Sally Ann

Fantastic trip! Staff was amazing, especially Russell the beach server.

10/10

Exceptional

13 Feb 2025

Alina

We had a lovely 4 nights stay in the hotel. Attentive staff, peaceful location, very clean facilities. With all inclusive stay we didn’t go anywhere else and enjoyed high quality food and drinks in the hotel. You’ll be in love with Holbox after staying at HM Palapas!

Leisure Family_with_children

10/10

Exceptional

04 Feb 2025

Shawn kathleen

We loved our stay here. The property is in a great location if you are looking to have a quiet relaxing stay on the island. It is walkable to town and many restaurants but not in the loud mix. The vibe is beachy bohemian. It is not a fancy place but very nice and relaxing. no need for fancy shoes, everything Is sand on the island. We visited other hotels while there and would return to this one or Aldea Kuka which is a bit more expensive. We did the \"all inclusive \" which isn't everything all the time but found that everything we enjoyed was included. We had lunch daily on the beach and it was delicious fresh guacamole and sea bass ceviche, tequila drinks, beer, Pina coladas all included. Breakfast buffet was good, they did have made to order omelettes and such if you are not a fan of buffet style eating like myself. Fresh fruits, juices, ect... Beto was our server on the beach and was awesome, kind friendly fast service. He anticipated what we would ask for and be ready to bring it. Dinners are mostly buffet style themed nights. But they didi offer made to order options. We went out to eat at different places some nights, and would recommend doing that even with all inclusive having breakfast and lunch included saved us plenty of money. Every meal we had on the island was great, seriously! The room was comfortable and we had a little private pool which we enjoyed. A little towel stingy, had to ask for towels but they would bring them right away. Highly recommend, we will b

Leisure Partner

10/10

Exceptional

26 Jan 2025

Ashley

I would absolutely go back to this island & resort! Unfortunately it rained which was a muddy mess BUT had that not happened might of been one of the coolest places I’ve visited. Beach is beautiful, little pool outside your in (kinda cold not heated) easy walk to mini mart, food, beach bars & town. Its a really cute place and the staff were great. 5 nights seemed like a good amount of time before you run out of activities. But def worth the 3 hours of travel after the plane ride. If you’re a normal easy going person you will enjoy this immensely. Does get pretty quiet pretty early not a late party place the whole island in general. We were definitely told to shut up by another guest😂 but the staff were great. Even security was nice about us being loud till midnight one night. Food was great! 10/10 for sure.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2025

William Bryan

Perfect!!! Will return!!!

Leisure Partner

10/10

Exceptional

17 Jan 2025

Kirenia

Beautiful and amazing place.

Leisure Partner

10/10

Exceptional

06 Jan 2025

JUAN CARLOS

We stayed at this hotel for five days, and in my opinion, it is excellent—the location, the service, the staff, the attention, the kindness, etc. Thanks to all the hotel staff; our stay at this place was amazing. We would return without a second thought, and I highly recommend it.

Leisure Family

8/10

Excellent

05 Jan 2025

YOUSSEF

Nice but improve your rooms expenses experience !

room expenses management was a nightmare. not able to manage amex credit card at the bars & restaurants except reception desk.

Friends_and_family Family

2/10

Poor

05 Jan 2025

ANDREAS

This was simply a very poor experience. The property looked nice on the outside, but the rooms were full of mosquitoes and in the evening we got cockroaches. The pools connected to the rooms where dirty and the outdated buffet makes it so far away from what you see from similar properties. My son got a small stativ schock from a bedside lamp. The lamp was just poorly fixed with electrical tape, when i talked with the receptionist she only said, “ok, I’ll have someone to take a look at it”
For a very full Holbox HM where almost the only one with still availability, it’s easy to understand.

Leisure Family

10/10

Exceptional

22 Dec 2024

Andres Felipe

An Amazing Stay - Highly Recommended!
We absolutely loved everything about our stay at this hotel! The service was exceptional—every staff member we interacted with was kind and attentive, making us feel so welcome. The food was incredible, with a variety of delicious options that exceeded our expectations.

The hotel was spotless, and it’s clear they take cleanliness seriously, which we really appreciated. On top of that, the location is perfect—just a short walk to the beach, which made our vacation even more relaxing and enjoyable.

We truly have no complaints. This was one of the best experiences we’ve had, and we can’t wait to come back. Highly recommend it to anyone looking for a fantastic place to stay!

Leisure Family

8/10

Excellent

16 Dec 2024

Anne

Great location but bad service

Good location at this good property but the service and the staff is totally lost. Our welcome was a total disaster. The word welcome was not even spoken. But could we please settle the whole bill at once. No introduction to the place was offered. Very few of the people working in the restaurant spoke enough English with a number of misunderstandings as a result.
The rooms are nice and the rooms with a good balcony. The grounds were cleaned and swept everyday and the beach is very close. The best service we got were from the guys serving drinks on the beach with a smile every afternoon.

Friends_and_family Friends