Name: Villas HM Paraiso del Mar Holbox
Address: Avda. Plutarco El¡as Calles, s/n., Holbox Island, 77310, MX

2/10

Poor

01 Aug 2026

Jose

The jacuzzi was not working, and they couldn’t provide a solution other than asking us to wait and report it again the next day. At checkout, we reported the issue once more, but the only response we received was, “Sorry.”

The breakfast looked good, but the food tasted bad.

In summary, they need to improve their customer service.

10/10

Exceptional

03 Jul 2026

Reena Marie Capistrano

Walkable to the beach. Truly felt like paradise. Staff were friendly.

Partner

10/10

Exceptional

20 Jun 2026

Diana

Magical. Staff was amazing. The beach was beautiful and the best part of town. Room are nice and clean. Pools were cute! Food was okay some food was good but break was okay.

The stay was AMAZING! Will stay again! Beautiful experience.

Family

10/10

Exceptional

29 May 2026

Melanie

After my stay, I’m quite annoyed by all the negative reviews. My experience was great, room was cute and spacious , location is perfect, staff is very friendly and the breakfast buffet is varied and tasty. On the first day the bathroom smelled like sewage (which can happen because this is AN ISLAND) but I guess someone might have reported it because it was fixed the next day. All to say, pay no mind about bad reviews, this is a great place to stay in Holbox. People complaining about the staff and high food prices are most likely the arrogant ones that forget that staff are people and dont know what offering a smile is, the island is full of restaurants and bars, you dont like the drinks at the hotel? You have an infinite list to choose from.
10/10

Self

6/10

Pleasant

25 May 2026

Nicole

The gardens were lush and the beachfront palapas were nice. The beach was amazing. The spiral stairs to the unit were tricky and narrow. Some staff were very friendly while younger bar staff seemed bothered by requests. The internet strength was very inconsistent. The breakfast was just okay. The Americano coffee was poor. I was glad I did not get the all-inclusive food option. Tiny plastic cups for your drinks. I wasn’t able to use either pool as there were never any empty chairs as there only a few there. It was decent enough for the significantly reduced rate. Communication was difficult at times due to language issues.

Self

10/10

Exceptional

20 May 2026

Kiel

The property is completely beautiful. The staff were exceptional. I stayed in one of the larger villas very near the beach.
Highly recommend this place and Isla Holbox.

Self

8/10

Excellent

19 May 2026

Carolina Nascimento Cardoso de

The room was very clean, staff was friendly, garden and pool well kept.
The beach bar is not exactly at the beach, so service at the beach could be improved. There was a waiter taking orders there, but often he wasn’t available.
Beach in front of the hotel is beautiful, and we felt very safe.
Special shout out for the animals living at the property. Lizards, birds, racoons (not the trashy ones) and dogs.

Family_with_children

6/10

Pleasant

17 May 2026

Verified traveler

The towel in my room had stains on them and so did my pillow case. The cups weren’t properly washed, and I had to wipe before use. The food was terrible—the worst food I’ve even had at an all-inclusive. Their Mexican was better than the rest, but I’ve had way better in the states. Staff is kind.

Self

10/10

Exceptional

20 Apr 2026

Emily

We loved our casita stay at paraiso! Super fun layout and design worked great for us with our daughter. We each had our own space and bathroom. Loved the super firm beds and slept so great. The pools were great and beach access was perfect. We’ll be back!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Elke Cristina

Really pleased with the value for money at this property. For us, the location was perfect; not too far from the town (10 min walk along the beach) but away from the hustle and bustle. The room was large and clean, comfortable beds, looked to be newly renovated. The breakfast was as expected for a buffet. The service at breakfast was fine, but I often arrived at a busy time and the staff seemed to struggle to keep up with re-setting the tables. I often had to grab my own silverware or spoon to stir my coffee. The hotel grounds were super clean and well maintained, beautiful gardens, clean beach. We had an extremely enjoyable stay here.

Friends

8/10

Excellent

14 Apr 2026

Fernando

There is no beach view as such. But a nice property with a lot of green, palm trees and hammocks.

10/10

Exceptional

04 Apr 2026

Patricia

Great place to stay, great beach, go for the just breakfast plan.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Elizabeth

El hotel muy agradable y sobre todo uno se siente que conecta con la naturaleza, el staff muy amable siempre ,con respecto al servicio del bar te ofrecen bebidas desde la playa mismo sin tener que levantarse uno mismo y la playa fue lo que más nos gustó una vista paradisíaca!!
Tal vez lo que me gustaría haber disfrutado sería cómo algún entretenimiento(Show) para darle al lugar un 10 de 10, pero la verdad recomiendo el lugar a cualquiera que me pregunte.

Family_with_children

10/10

Exceptional

03 Apr 2026

Samir

Clean room, amazing staff, wel served bar! A magical place to rest out! I’d recommend it to everyone!

Family_with_children

10/10

Exceptional

20 Mar 2026

marilyn

Comfortable beds, quiet AC

Partner

10/10

Exceptional

14 Mar 2026

Randy

Everything about this hotel was amazing!! The rooms were lovely and clean. The property and grounds were beautiful and lush. Staff was excellent. The breakfast was excellent along with the dining staff. All of this, plus being located on a gorgeous beach—the best stretch of beach on the island. I cannot say enough about how wonderful our stay was at Villas Paraiso. Topnotch throughout!!

Partner

10/10

Exceptional

14 Mar 2026

Randy

Everything about this hotel was amazing!! The rooms were lovely and clean. The property and grounds were beautiful and lush. Staff was excellent. The breakfast was excellent along with the dining staff. All of this, plus being located on a gorgeous beach—the best stretch of beach on the island. I cannot say enough about how wonderful our stay was at Villas Paraiso. Topnotch throughout!!

Partner

8/10

Excellent

09 Mar 2026

Humberto Garcia

Very clean room. Staff was amazing and friendly

Leisure Partner

8/10

Excellent

02 Mar 2026

Cathy

We loved our stay at the Villas. The Villa we were in had three different units which appeared to be typical of the other villas too. It was in a jungle-type setting with beautiful tropical plants, and even iguanas. My only caveat, we were in a unit on the third floor. The stairs up to the unit were winding, like climbing a lighthouse. We are in our 70’s and were able to do it, but I could certainly see where it would be very difficult for “older” folks or dangerous for children. So, be careful what you book. We didn’t know that was what we were going to get. Our unit didn’t have any type of balcony either which I missed. But it looked recently decorated and was clean and lovely. The beach was wonderful with plenty of lounge chairs for everyone.

Partner

8/10

Excellent

12 Feb 2026

Gretchen

Room was clean, staff was very friendly & very helpful.

10/10

Exceptional

01 Feb 2026

Leslie

The staff was very helpful and were attentive to any requests. The room was beautiful and spotlessly cleaned every day. We thoroughly enjoyed breakfast daily and there was always a good variety of options including made to order eggs and Mexican specialties. The grounds and the beach club are amazing and the location allows for an easy walk to the centre of town. Highly recommend!

10/10

Exceptional

13 Jan 2026

Alexandre

Just add towel rack in the rooms. Excellent hotel otherwise!

Leisure Partner

8/10

Excellent

06 Jan 2026

Marco

Room was made always on time and very clean.

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Kim Celine

Great stay. Amazing staff, great food and clean room. Only complaint is guests/tourists that are self centered, rude and demanding with staff. Please be nicer to other humans.

10/10

Exceptional

25 Nov 2025

Rosario

Todo me agradó! La playa, el servicio, la comida, las instalaciones..... excelente personal.
Regresaré, de seguro.

6/10

Pleasant

21 Nov 2025

Layne

The beds were very hard. The chairs on the patio were not comfortable. It was a very long 10 day stay. I would not stay here again or recommend it to someone I like.

Leisure Family

10/10

Exceptional

03 Nov 2025

marika

room was great, staff terrific, beautiful beach, ambiance delightful

Friends_and_family Friends

8/10

Excellent

02 Nov 2025

Evelyn

Habitaciones simples, sencillas y a mi parcer es una isla hermosa pero muy cara.

Friends_and_family Family

10/10

Exceptional

10 Sep 2025

Felipe

Disfrutemos mucho estar el Holbox y hospedarnos en HM. El cuarto super comodo y tranquilo, el hotel esta a pie de playa y el mar esta HERMOSO!!!

El check in fue muy facil. El desayuno esta super bien. La comida y cena esta rica pero le falta variedad.Las bebidas muy sabrosas. Erick en el bar de la alberca nos atendio super bien, muy amable.

Dar un paseo en bici estuvo super.

Sin duda regresariamos al hotel.

Partner

2/10

Poor

08 Sep 2025

Sam

BAD EXPERIENCE..LOVE ISLAND..RUDE HOTEL STAFF!

First off, We are experienced travelers who have been to many resorts in Mexico. By far, this island is one of the best and the local people and food and atmosphere were absolutely wonderful, but the hotel staff were not.

First off, I paid a $165 dollar deposit to lock in the room for over a month. Multiple times I received emails verifying that I paid, and that I only owed $535 when I got to the hotel. When we go to the hotel, the front desk staff were not very nice, it was about 8:45 pm and for some reason they act like they are so busy and running a the entire hotel by themself. I was aware of the local tax, but I had to pay an additional $250 cash that I brought on top of the $500 taken from my card. Apparently, the $165 deposit was never taken. I didn't have time to argue, just a bad situation since cash is scarce on the island and I already had top fork out a substantial amount that I brought.
Second, staff is the most unfriendly people I have ever met, never saying hi when you pass them, couldn't even show us to our room and all they do is point in a direction if you ask for something. Never getting off their seat to show you. I have never been to a hotel where you don't befriend staff, we even speak spanish and appreciate all they do, nope not these people. NEED HELP WITH CUSTOMER SERVICE.
Thirdly, they charge for everything you could think of. Every item you use, towels, extra blankets, sodas in fridge they want a credit card on file. Food no good!

Partner

10/10

Exceptional

29 Aug 2025

carmen

The property was very nice and really kept up everyday. Every morning all the walkways were freshly raked.

10/10

Exceptional

21 Aug 2025

Liliet

We had a very pleasant stay at Villas Paraiso Del Mar. The staff was friendly and attentive, always making us feel welcome. The rooms are spacious and comfortable, and the property is beautifully maintained with lush, well-kept grounds. The pool was great! Our stay included breakfast, which offered a nice variety of choices and was a great way to start the day. Overall, it was a wonderful experience.

Leisure Family

10/10

Exceptional

27 Jul 2025

Liliana

This property was great! Family friendly 2 pools snack bar a restaurant and very friendly and attentive staff! Special thanks to Erick from the bar/beach service he really went above and beyond to take care of all of our needs during our stay.

Leisure Family

10/10

Exceptional

18 Jul 2025

Febra

Had an amazing stay at this hotel! From the moment we arrived, the staff was incredibly friendly and made us feel right at home. The location couldn’t be better—right on the beach with stunning views. Housekeeping did a fantastic job keeping everything spotless and fresh. As for the food and drinks, the tacos were absolutely delicious and the cocktails were on point. Highly recommend this place for anyone looking for a relaxing beach getaway with top-notch service!

Leisure Family

4/10

Poor

07 Jul 2025

Edy

access to the beach is great, but the
hotel needs alot of work, bathroom was not clean, furniture needs upgrade. our AC broke in the middle of the night and front desk closes so nobody was there to help us. Also you NEED ID's for all your kids if not provide you will NOT be able to get your room. they do not note this before hand.

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

CRISTINA

steps from beach, kind service

Leisure Family_with_children

6/10

Pleasant

02 Jul 2025

Stacy

We liked the location. The rooms were nicely decorated with true Mexican architecture. The beach was nice. Staff was very good. But....
The food was not great. The coffee was terrible. The rooms had no towel bar or hook to hang towels or a bathing suit. Zero. No face towels either. An extra bath mat/towel for right when you walk into the room would be nice.

Leisure Friends

8/10

Excellent

27 Jun 2025

HAMID NAWAZ

Food was so so, we picked all inclusive option and the menu wasn’t actually “all inclusive”. Servers near the beach were great 5/5. As well as the bar near the beach. The rooms were very clean.

Leisure Family

8/10

Excellent

20 Jun 2025

Carolina

Holbox is beautiful!

Leisure Self

10/10

Exceptional

16 Jun 2025

Laura W

Very good place!

Leisure Partner

10/10

Exceptional

13 Jun 2025

Justo

Very nice and always someone there to help if needed. Second time staying here and we love it!

Business_and_leisure Family

10/10

Exceptional

12 Jun 2025

Ma del Pilar

El hospedaje fue único, el lugar está muy lindo y cómodo. Las habitaciones son muy amplias, si necesitan un poco de mantenimiento en algunas parte como por ejemplo en el baño que se ve en el techo que tiene humedad o las camas un poco más de limpieza profunda ya que las últimas dos noches amanecía con ronchitas.
El personal es muy amable siempre atentos y pendientes.
La zona de playa es bastante cómoda, lo mismo las zonas de albercas.
Si pueden no pierdan oportunidad de ir al spa y realizarse masajes las chicas son las mejores.
Nos gustó mucho y seguro regresaré

Friends_and_family Friends

6/10

Pleasant

11 Jun 2025

Abril

Great location. Very friendly staff. The room we reserved was for 3, only 1 ks bed and 2 towels

Leisure Family

10/10

Exceptional

11 Jun 2025

carolyn

We loved this resort. Close to beach and walkable to town.
The grounds were beautiful

Leisure Friends

10/10

Exceptional

08 Jun 2025

Joe Anthony

Cool

8/10

Excellent

04 Jun 2025

Norma

The hotel it’s nice, clean, and location is great, that only restaurant for breakfast they offer it’s ok but not so much, the fruit it was not fresh, they use leftover fruit, coffee it’s the only one was fresh. That’s why I give them 4 stars.

Leisure

8/10

Excellent

28 May 2025

Ned

Nice well-kept property. More than I needed or expected for a fishing trip but very comfortable and clean.

Leisure Friends

10/10

Exceptional

27 May 2025

Arely

Great property but bikes are too tall to ride

Leisure Family_with_children

10/10

Exceptional

20 May 2025

Corinne

Perfect for a quiet getaway!

8/10

Excellent

20 May 2025

Paola Zendejas

Maravilloso!

Esta fue la 4ta vez que nos hospedamos en ese hotel, amo la cercania a todo, la atmosfera del hotel, el desayuno es delicioso.. El unico inconveniente que tuvimos fue que a medianoche empezo a sonar la alarme a de fuergo por falta de bateria, y fue sumamente molesto, lalammaos a Lobby pero no habia nadie que atendiera y mi esposo tuvo que ingeniarsela para quitar la bateria y poder descansar.

Partner

10/10

Exceptional

05 May 2025

Santi

Second time coming to Villas HM Paraiso del Mar and we love it!

Leisure Friends

6/10

Pleasant

04 May 2025

Verified traveler

rustique and a bit too much wildlife…

We liked the mastersuite, it was spacious and convenient on 2 floors and 2 bathrooms. The hotel is a older, maintaining a bug-free environment in the “jungle” is challenging, we understand. But after making an official complaint about some major problems in the room, it had no consequence, which is a poor service.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Celine

Great stay!

This place was amazing!!! Beautiful grounds, pools, buildings, rooms, bars/restaurants. Friendly and helpful staff. Great location with walkable access to both town and the more natural end of the beach. Great price with a wonderful buffet breakfast option. The room was very beautiful and comfortable.

Partner

10/10

Exceptional

26 Apr 2025

ERICK ALEJANDRO

It’s amazing

Leisure Family_with_children

8/10

Excellent

08 Apr 2025

Sadie

There were a few things that seemed petty and inconvenient there. Minor issues, the trip was overall amazing and the staff was very friendly.
The two things that just seemed annoying was:
1. We went to go and rent bikes, the lady got them all un strapped etc. and then informed us, it was only 8:30AM and that they could not let us take them until 9AM. She had gone through the trouble of checking them out per paperwork and unhooked all that bikes, but couldn't let them go 30 mins early. The day before we had been informed that they could be rented out by 8AM.
2. Exchange for pesos- it would be nice if the hotel could offer this service, even for a fee.
3. The group of travelers that came during lunch, the number of them was not the issue, it was that they seemed to be extremely rude.

Business_and_leisure Family

10/10

Exceptional

07 Apr 2025

Andrea

This is an underrated property. It has gorgeous, mature plants - something not found in other resorts. We loved the architecture, with grand palapas that felt like tropical Mexico. The facilities are in the process of being renovated, and our unit was quite lovely. The food is pretty good - we opted not for all-inclusive with the plan to explore options nearby but ended up eating most meals onsite because the back patio was a wonderful space and the staff were awesome (shout out to Hector, Karla, Juan, and the hostess!). And, a great amenity not to be overlooked: incredibly comfortable beach chairs. We wouldn't choose to stay anywhere else on Holbox!

Leisure Partner

8/10

Excellent

30 Mar 2025

Erminio

Our 5th time here, we only wish the hotel had better coffee and better musica - some Mexican music would be better than English ;)

Leisure Partner

10/10

Exceptional

28 Mar 2025

Melissa Charlotte

This resort was beautiful and met our every expectation! The staff were all so kind, helpful and supportive. Rooms were clean, well kept, beautifully decorated, and just perfect. We could not have asked for a better stay!

Leisure Partner

2/10

Poor

20 Mar 2025

Antoneta

they poisoned my whole family with food

6/10

Pleasant

16 Mar 2025

anna

Property was super cool, staff were great, especially Enrique, however food was sub par and our accomodations was very basic, rustic... I would have not purchased the AI package as better food was easy to find downtown, however our stay overall was ok

10/10

Exceptional

07 Mar 2025

steven

Great service and beautiful views…. Many very good restaurants near by

Leisure Family

8/10

Excellent

26 Feb 2025

melissa

Great property in a great location. I think the price is also reasonable. I love the Hotel and everything it has to offer. I think the only thing I would suggest would be having better beds with better pillows, and perhaps having some evening outdoor entertainment.

Leisure Partner

8/10

Excellent

05 Feb 2025

Laura

We loved the property, the location was not bad, we would have preferred the bell staff to deliver our luggage to the room which was upstairs on arrival. Also when we departed we had to carry our bags to reception, not bad but would have preferred them to be picked up.

Next would be the greeting no one greeted us unless we were going to eat int he restaurant, maybe we are spoiled because we are used to people whomever they are and whatever their position would at least greet us with a hello.

Overall, we had a good time and the place was beautiful, we did a tour of the island and also did the bioluminescent tour.

We will go back to the island not sure we will stay here again, but it was not a bad experience.

Leisure Partner

10/10

Exceptional

18 Jan 2025

Susan

Lovely resort

Right on the beach, beach service for food, beautiful gardens. Huge breakfast included.
I was a little surprised that the restaurant servers and front desk staff weren’t super friendly .
Great place to come if you want to sunbathe and eat. Otherwise there is not much to do in Holbox.

Friends_and_family Family

6/10

Pleasant

05 Jan 2025

Verified traveler

This hotel needs a serious renovation

Partner

6/10

Pleasant

02 Jan 2025

Wenba

The staff are nice. i got bedbugs in the hotel. Covered by bedbug bites. Had to disinfect my entire suitcase upon return.
The hotel is old.

Leisure Family

10/10

Exceptional

21 Dec 2024

Kim Celine

Excellent service and food

Leisure Partner

10/10

Exceptional

17 Nov 2024

Edouard

We used the buffet a lot. The food options were diverse and changed every time. The food was very savorous. There were plenty of drinking options included with the all-inclusive. The staff was very kind. The room was cleant every morning. The hotel is two minutes away from the beach. We definitely advise this hotel. That’d be great that Expedia proposes a package including the transfer from the airport to the hotel (taxi to Chiquilá, ferry from Chiquilá to Holbox, and taxi from Chiquilá’s port to the hotel) to make travellers’ life even easier.

Leisure Family

8/10

Excellent

13 Aug 2024

Adil

Nice place

4/10

Poor

06 Aug 2024

Edgar

The hotel needs urgent maintenance. The room shower was not cleaned properly. The pool ladder was loosen, concrete surrounding the pool was cracked. The restaurant buffet can be improved, poor offer and lack of flavor. The outdoor shower between the beach and hotel is a terrible safety hazard, the water stream was pointing everywhere but the floor, there was a power cord running next to the water pipe, huge risk of electrocution. The Tiki Bar staff got confused in two occasions what we ordered, by the way, we were talking the same language, Spanish which is my mother tongue, same as theirs. I would definetely go back to this hotel once those issues are corrected.

Leisure Family_with_children

6/10

Pleasant

19 Jul 2024

priscilla

Beach in this area is much nicer than near downtown. Food was not so great here and hotel is pretty dated. I’d likely stay at a neighboring hotel next time, since we loved this beach.

10/10

Exceptional

06 Jul 2024

Cecilia

Beautiful island, nice property, amazing staff. Thank you!

Leisure Family_with_children

2/10

Poor

24 Jun 2024

Brian

Don't stay here!

It was a nightmare, If it's raining, you wont be able to go to the only restaurant... they don't have umbrellas, everything is wet!
Meal hours are very short, lunch and dinner are no good, breakfast is ok.
And you can tell, staff is not happy! the staff keeps asking you for a signature, even when you have the all inclusive plan, is a bother... I will never go back to this Hotel! I know is not their fault about the weather, but they have to understand that we came from another country and find it like that, is a bummer... AT LEAST they could be nicer, and TRY to help you have a little fun in your vacation! the only nice person was the night guy, Alejandro, who was telling me and my wife, the story of the racoons in the Hotel, at least, he would smile and talk to us, everyone else was so serious, and stiff, but this guy Enrique... I don't know how can he be working in front of people! he was beyond rude.

Partner

8/10

Excellent

22 Jun 2024

Robert

Great staff !! Resturaunt and food average.

Leisure Partner

10/10

Exceptional

18 Jun 2024

Zornitsa

Very nice place for relaxing vacation, food was ok, the beach except the nasty black thing you have to walk before you go to the water is one of best I ever seen. Water is Cristal clear and full of sea life. Staff is very friendly and helpful.

Leisure Family

10/10

Exceptional

30 May 2024

Juana

The location is BEAUTIFUL so close to the beach I love how it’s one of the less busy beaches which gives you that peace and relaxation. And if you want to do any tours need transportation food anything you can schedule or get all that there at the hotel. The staff was nice I had a great time staying here. I would definitely recommend. (I was iffy at first because it was one of the more older properties on the island but the pictures don’t do it justice!! Much better in person) there’s also some beach clubs and great restaurants less than a 5 minute walk from the property… anyways we loved it.

Leisure Friends

10/10

Exceptional

26 May 2024

Lauryn

All of the staff were exceptionally nice to us the entire time and accommodated to our every need, and were flexible when our plans changed last minute. The resort is absolutely beautiful and very peaceful if you aren’t looking to stay around the party scene. Would come back again and again!!

Leisure Friends

10/10

Exceptional

19 May 2024

Justo

Everything was amazingly awesome!!

Leisure Family

8/10

Excellent

14 May 2024

Verified traveler

Nice stay

Quaint place, majestic almost with a lot of foliage, and amazing staff.
Giovani is the absolute best, works long days but whether at breakfast or on the beach, he went above and beyond.

Friends_and_family Friends

8/10

Excellent

10 May 2024

Tor

Lovely beach, 30 seconds from the room. Staff were really attentive.

Leisure Friends

10/10

Exceptional

03 May 2024

Roi

I enjoyed staying in the hotel. The room was nice, good breakfast, a very convenient location, friendly staff, and all in all, a very good time, especially for what you pay. Only negetive was the shower, terible showerhead, it a was pain to take showers after the beach but i would definitely recomand the place.

Business_and_leisure Family_with_children

10/10

Exceptional

02 May 2024

Ahmed

Amazing Solo Trip

It was an amazing stay and the hotel helped with the transportation from the airport to the hotel.

The staff was kind, courteous, and efficient.

The hotel was gorgeous and it’s position on the beach was incredible

Self

8/10

Excellent

01 May 2024

Jemma

I loved how shady this property was and how close it was to the beach. It's nice to be able to seek refuge in the shade easily. The air conditioning and fan worked great. I also love how cute this property is. Everyone works hard to maintain it. It's nice that it's probably only a 10 minute walk to downtown from the beach, so great location and still quiet. My only criticism is having to sign every drink and food item I ordered. I thought it was interesting they give you bracelets to wear to let them know your all inclusive or whatever but they are constantly asking what room number you're in and to sign for the items you consumed. I think it's for tracking purposes but I found it a bit annoying. OVERALL I would definitely recommend this property.

6/10

Pleasant

01 May 2024

Amar

A good stay but a 3 star.

Well I would start of by saying that it is definitely a brilliant 3 star hotel with a (small) pool. By no standards we found this to be 4 stars.
The Positives :
1) Breakfast. Very nice breakfast , with lot of options that also get changed on a daily basis.
2) Most service staff were really helpful , but especially the ones in the restaurant and bars. (Front desk guys seemed overworked)
3) Rooms are large with enough place to put your luggage and the hammock in the balcony (if provided) is a nice touch !

Cons:
1) Lack of attention ? We reserved for two rooms and Ofcourse even messaged at the time of reservation for these together. Forget connecting rooms but the two rooms were like on either end of the resort ! No apolobgy or explanation given.
2) Mind you, not all junior suites have a Balcony! Even though advertised. One of the rooms has a balcony but twin beds, the other had a king but no balcony. Again, no explanation provided.
3) The AC was really straining itself to cool down the room (807). We didn’t complain as it didn’t bother us and put the fan on but in peak summer this is a problem.
4) If you’ve trouble climbing, most of their rooms are up a winding wooden staircase. Would have been nice if they would give us an intimation before. The other room (232) was on the third level.
5) The mattress was good but the pillows have seen better days.
6) The bathroom was really like one in a motel. Even the basin :(

Friends_and_family Friends

6/10

Pleasant

30 Apr 2024

Amar

A good stay but a 3 star.

Well I would start of by saying that it is definitely a brilliant 3 star hotel with a (small) pool. By no standards we found this to be 4 stars.
The Positives :
1) Breakfast. Very nice breakfast , with lot of options that also get changed on a daily basis.
2) Most service staff were really helpful , but especially the ones in the restaurant and bars. (Front desk guys seemed overworked)
3) Rooms are large with enough place to put your luggage and the hammock in the balcony (if provided) is a nice touch !

Cons:
1) Lack of attention ? We reserved for two rooms and Ofcourse even messaged at the time of reservation for these together. Forget connecting rooms but the two rooms were like on either end of the resort ! No apolobgy or explanation given.
2) Mind you, not all junior suites have a Balcony! Even though advertised. One of the rooms has a balcony but twin beds, the other had a king but no balcony. Again, no explanation provided.
3) The Aircondotioner was really straining itself to cool down the room (807). We didn’t complain as it didn’t bother us and put the fan on but in peak summer this is a problem.
4) If you’re an old person , or a person differently abled, most of their rooms are up a winding wooden staircase. Would have been nice if they would give us an intimation before. The other room (232) was on the third level.
5) The mattress was good but the pillows have seen better days !
6) The bathroom was really like one in a motel. Even the basin :(

Friends_and_family Friends

10/10

Exceptional

30 Apr 2024

Nicole

The property was great!

Leisure

10/10

Exceptional

30 Apr 2024

Nathalie

I stayed here for the first time with my teenage daughter and had an amazing time. It was better than expected in every way. So many photo opportunities. We loved our room, balcony, beach access, pool and the staff was extremely welcoming. We had the included breakfast and it was delicious. We can’t wait to come back with the rest of our family.

Leisure Family

6/10

Pleasant

19 Apr 2024

Marc

Beautiful grounds. Large room. Close to the beach

Leisure Partner

6/10

Pleasant

17 Apr 2024

Timothy W Van

Arrived before 2pm after being up since 2am. Could not check in before 3pm. At 3:15 had to remind staff we were still waiting patiently. Suprise hit on Island tax...about 40cdn..Prefer if they just include it in the package. Property & Room was nice. Pool was down for 3-4 days. We took the breakfast option but ended up eating in town every other day for nicer options. Food is so good on the Island

Leisure Partner

10/10

Exceptional

16 Apr 2024

Chelsea

This resort was the best place I’ve ever stayed. It’s nestled deeper into a jungle like area than the other resorts, has a quiet and peaceful beach, a large area with tables before you get to the beach with a beach bar, a lovely pool, and a restaurant with great and plentiful options.

The rooms have everything you need and the beds are comfy. There was a cooler in the room so it isn’t as hot as you’d expect. We stayed in a. Room with a jacuzzi tub and it was incredibly relaxing and huge with jets. The goodies for the tub got refilled everyday. We had a beachside room with a beautiful deck and hammock area that we woke up and enjoyed everyday.

The staff here is so attentive, pleasant, and will cater to your needs. The beach bar staff are all so fun and kind, and the beach service with drinks and food was top notch. The way the grounds are maintained is impressive and you truly feel like you’re in a jungle walking through this space. Gazing at the many iguanas and giving the honorary resort dog some love were some of my favorite parts. This is such a beautiful and tucked away resort and I will be back!

Leisure Partner

8/10

Excellent

14 Apr 2024

Gisela

I stayed for 4 nights—solo traveler. I felt very safe. The hotel is charming. My room was cleaned daily, and I was happy with the service. I would stay again. Close to the center of town & many restaurants.

Leisure Self

4/10

Poor

11 Apr 2024

Brigitte

We were checked into a room with broken shower. It would not turn off and was very noisy. Staff were not helpful. We had to beg for a different room, which took 2 days. They did not help us move. There was black mould in the bathtub. Paint peeling. Generally not good value for the price point.

Leisure Family

10/10

Exceptional

10 Apr 2024

rebecca

We loved our stay here. The staff were very friendly and helpful, the property was lovely. Things like the shower head and sink could use some lime away, but the rooms were spacious, our balcony overlooking the beach was beautiful and grounds were amazing. For what you pay for, it’s well worth it. The breakfast is a great addition, and service on the beach is always nice! The pillows were super hard and big, but just leaving these comments for feedback. We would happily stay here again!

Leisure Partner

10/10

Exceptional

07 Apr 2024

Nea

The Villas HM Paraiso has professional staff, delicious food, lush/beautiful gardens and the beaches on the island are some of the best with soft white sand and blue- green waters. The all inclusive package was well worth it and we had beach service also. I would definitely visit again!

Leisure Family

6/10

Pleasant

07 Apr 2024

Andrew

We picked the hotel over others because it had a pool but it was small and not that clean so wasn’t worth it. Our room also had a shower that didn’t turn off fully and a leaking AC unit - both were looked at but neither were fixed, and the reaction of the hotel was to shrug their shoulders - ‘yes, it’s true it’s not working but you’ll have to live with it.’
Wouldn’t recommend.

Leisure Family

10/10

Exceptional

07 Apr 2024

Ligia

Service was great 👍

Leisure Family

8/10

Excellent

01 Apr 2024

William

Escape Mexican style!

Authentic Mexican experience. Very cool decor/architecture made it feel like an escape. The layout made it feel like the place was half-empty even though it was high season (in a good way). Very friendly staff. Well off the beaten path.

Friends_and_family Family

8/10

Excellent

29 Mar 2024

Daniel

The staff was very helpful but the pool was disgusting and when I asked the front desk they claimed the sister hotel was the same.IT WAS NOT. HMPalapas pool was not green!

Leisure Friends

10/10

Exceptional

27 Feb 2024

heather

The property is surrounded by a mature jungle.. it feels like you are staying in the jungle and on the beach. The location is in the middle of the 26 mile island and close to the ferry. You can walk to the village , shopping and all the restaurants. Bikes are available to rent. Take the bikes west to playa coco and east to playa mosquito. Staff here are helpful and very accommodating. The coffee and breakfast every morning was the best!

Leisure Self

10/10

Exceptional

11 Feb 2024

Alana

Amazing staff, 5 star service, town area was spectacular!

Leisure Partner