PrideInn Paradise Beach Hotel & Spa Mombasa

10/10

Exceptional

15 Jun 2026

GEORGE

The staff were exceptional!!!

Partner

10/10

Exceptional

05 Jun 2026

Efrain

The staff was amazing throughout our stay.
The buffet had plenty of choices and the staff at the restaurant was very attentive to our needs.
The pools are well maintained although the closing time for the pools seems to be a bit early, I believe they close the pools at 6 pm. This would be the only soft complain about our stay.
We have been there in the past and they seem to keep up the good work and customer service.

Friends

10/10

Exceptional

28 Apr 2026

Agnes

Very good stay. Staff were very friendly and the service was good

Family_with_children

10/10

Exceptional

25 Apr 2026

Shane

All around the best in Mombassa

Partner

6/10

Pleasant

15 Apr 2026

RAHIL KIRTI

Not happy with the check in should have got our room at 3 didn’t get both rooms still 5pm and nothing done to compensate us disappointing

6/10

Pleasant

15 Apr 2026

Kush

Staff are very helpful
But the management are useless I had issues with the AC in the room on 2 occasions but they took there time in sorting it out and said the would compensate but nothing happened and tried to blame me

Family

6/10

Pleasant

15 Apr 2026

Daksha

Disappointed with check in, we should have got our rooms at 3pm didn’t get it till 5. Had AC issues notified them before going out and came back later and still wasn’t fixed they then changed our room at 1am in the morning we was tired and just wanted to sleep. Then it happened again few days later had to move rooms. We didn’t get compensated for this very disappointed

Friends

10/10

Exceptional

07 Apr 2026

Bazi Khalifa

10/10

Business_and_leisure Family

8/10

Excellent

03 Apr 2026

Hussain

Lovely resort, good facilities, great food, great staff. The only negative was the beach which was disappointing.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Mathew

Great resort that's well suited for families. Enjoyed every moment and I would certainly recommend for a family with kids

Family_with_children

10/10

Exceptional

14 Mar 2026

Maria João

The room was super clean and with complementary water, coffee and tea. Even offer little chocolates on evening. All areas super accessible and clean

10/10

Exceptional

11 Mar 2026

Lucia

We had an ocean front room and the view was beautiful. Both pool areas were very close. The food was excellent for all meals, with many choices. The staff are very friendly and helpful. We highly recommend this resort.

10/10

Exceptional

11 Feb 2026

kebrom

The food is excellent, the staff amazing, the facility is good. Will return back with the kids!

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Theodora

Very safe. Excellent service. Tasty and plentiful food GREAT VALUE

Leisure Family

10/10

Exceptional

05 Dec 2025

Michael

Yes

Partner

8/10

Excellent

03 Dec 2025

Sundeep Singh

Great hotel and brilliant gym although rooms are very small

Business_and_leisure Friends

6/10

Pleasant

01 Dec 2025

Sundeep Singh

Ok but room size are very small for the price paid and expected

Business_and_leisure Friends

10/10

Exceptional

30 Nov 2025

Thomas

Great service, the place really pays attention to the finer details. Prideinn Paradise is very well maintained and helpfull staff everywhere ready to help you :-)

Business

10/10

Exceptional

26 Nov 2025

Diana

This resort was one of the best resorts I’ve been. It was clean and the staff is so nice. The buffet meals had a wide variety of food. I would recommend this resort to anyone traveling to Mombasa!

Leisure Family_with_children

8/10

Excellent

11 Sep 2025

Narayanarao

-

Leisure Family

2/10

Poor

08 Sep 2025

lilian

They charged me a drink worth 550 kenyan shillings 550$ and I have not received my refund they are very unprofessional!!!

10/10

Exceptional

29 Aug 2025

Patience

It is definitely kids friendly environment

Leisure Family_with_children

8/10

Excellent

19 Aug 2025

Margaret

Our room was very loud. It was close to the pool and the small waterpark they have. The music was loud, the children were allowed. I think there are other rooms that would've been very nice, but our room was not.

Leisure Partner

10/10

Exceptional

22 Jul 2025

Paul

Great place for families and kids I love my country.

10/10

Exceptional

22 Jul 2025

Sharda

The children’s pool and club was excellent. The food was amazing and fresh with lots of selections.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

JADELINE

Rooms are clean , food is great, staff are helpful, accommodating and inviting.
My daughter’s birthday was celebrated well with staff singing for her! We are grateful!
Overall a great experience

Leisure Family_with_children

10/10

Exceptional

08 May 2025

Artur

The name Paradise is not exaggerated!

Pure enjoyment.

Business

10/10

Exceptional

19 Apr 2025

Markus

Underbart hotell med bra mat, även om den inte var så varierande, fina rum och ett väldigt bra vattenland för barnen!
Stranden är inte stor och när vi var där var det mycket sjögräs i vattnet.
Kostar en del, men kan varmt rekommendera hotellet!

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Miguel

Excellent family friendly resort. Great food options and kids loved the pool and water park, as well as the Kids Club, with excellent kids entertainers. Thank you Esther and Happy!

Leisure Family

4/10

Poor

13 Apr 2025

HARJEET

not a 5 star property as advertised

Leisure Partner

4/10

Poor

08 Apr 2025

Garat

Services not great

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Greg

The property was warm and friendly only drawbacks there where no beach area for swimming

Leisure Friends

10/10

Exceptional

29 Mar 2025

Rafael

The staff are very professional. The grounds and rooms are well maintain. Breakfast and dinner was always on point, which was a blessing as I did not have to spent extra on food because they was always a wide verity of food choices.

Leisure Partner

8/10

Excellent

23 Feb 2025

Simiat

It was in a beautiful setting and the staff were nice and generally professional.

My worry is that someone called me witj a 1 (USA) number, claiming to be from Expedia and asking for my credit card details. I found that truly worrisome. How did the person know I had booked? You need to look into that.

Leisure

10/10

Exceptional

27 Jan 2025

Abdulkadir

Excellent service

Leisure Family

10/10

Exceptional

16 Jan 2025

sam

Staffed pools and loads of activities for kids.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2025

Judith

The property is set in a big land meaning theres plenty spaces to sit, walk, swe

Leisure Friends

10/10

Exceptional

12 Jan 2025

Juliet

We loved and enjoyed our stay.

10/10

Exceptional

07 Jan 2025

Shaneabbas

Loved it!

10/10

Exceptional

03 Jan 2025

Annejocelyn

Customer service was great, the kids loved and having in mind ir is not tjwir first time in the hotel. The water park is amazing, the variety of food and the entertainment in the evening is just what onw would need when on vacation.

Leisure Family_with_children

8/10

Excellent

23 Dec 2024

Caroline

Children are involved in many activities

Leisure Family_with_children

10/10

Exceptional

16 Dec 2024

ABU

Value for money

Leisure Family

10/10

Exceptional

14 Dec 2024

Errol

Superb location, staff & facilities

10/10

Exceptional

01 Dec 2024

Esther

Service is great

Business_and_leisure

8/10

Excellent

31 Oct 2024

Helen

Great place to sty

Leisure Family_with_children

10/10

Exceptional

29 Aug 2024

Alton

I enjoyed my stay

Leisure Family_with_children

10/10

Exceptional

23 Aug 2024

Adeyinka

Great!

10/10

Exceptional

02 Aug 2024

Loyd

It reminded me of being on a cruise, everyone looked happy being there.

Leisure Self

6/10

Pleasant

22 Jul 2024

Prince

Friendly staff, okay breakfast spread. No smart tv as listed

Friends_and_family Friends

10/10

Exceptional

21 Jul 2024

Jadeline

Very courteous and welcoming staff. Great amenities! We loved the water park. Wonderful place for family

Leisure Family_with_children

8/10

Excellent

21 Jul 2024

Yonathan

The place is good for kids. The buffet options is very poor. I will not pay for full board at all. It’s better to use other restaurants near by that pay for a full board.

Leisure Family_with_children

10/10

Exceptional

20 Jul 2024

Jadeline

We loved it! Great place for a family with kids. Loved the water park! The staff are kind and helpful!

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Patricia

Friendly staff. Fun activities for kids and adults. Water slide for kids , adult and kids swimming pool. Private beach. Night entertainment from dancers to acrobats. Buffet was superb. Varieties of food choices.
They are painting the outside of the house which is nice. They need to update their bedcovers and couches.
We enjoyed our stay and it was money well spent. I would definitely recommend this resort.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Alida

A great break away

Staff were all amazing. Incredible view from an ocean view room. Would definitely recommend

Self

2/10

Poor

15 Jul 2024

Adil

Terrible

Leisure Self

10/10

Exceptional

07 Jul 2024

Fathi

Keep it up thnx

Leisure Family_with_children

10/10

Exceptional

20 Jun 2024

Verified traveler

Vacation

The hotel was amazing, and they gave me a free upgrade. There are many pools and they have their own little water park. The staff was friendly, the food was delicious, and I will be back again.

Self

10/10

Exceptional

02 May 2024

VIDAH

Perfect

10/10

Exceptional

19 Apr 2024

Jean

Bristro marginal

Overall nice but one unfriendly server in the Bistro last night and it was VERY slow and the chicken wings were tough

Business

10/10

Exceptional

13 Apr 2024

Juliet

Family Friendly

Leisure Family

10/10

Exceptional

02 Mar 2024

Saadia

We absolutely loved this hotel. We stayed for 2 night but wish we had stayed longer. Everything was exceptional- from the welcome drinks on arrival, to the spa services, the vast options for breakfast and dinner buffet, the afternoon tea included as part of the half board option, the amazing song and dance we received at dinner for our honeymoon, the great views and the spacious rooms. They even decorated our room as they knew this was part of our honeymoon trip. Honestly, this looked and felt like a 5 star resort.

Leisure Partner

10/10

Exceptional

17 Feb 2024

Aden

Really it’s amazing. This hotel is good for families.children facilities

Leisure Family

6/10

Pleasant

14 Jan 2024

Rose Njeri

Good hotel but flawed service.

Our stay was ok, but with some shortfalls in the service. Our room was not ready despite arriving 3 hours after check in time, waited for an hour. No bathroom mats & our child fell. Less water bottles provided. Worst bit the mattress smelt of urine & when we told them they didn’t change it & only flipped it. Waiters at the restaurant were not friendly & appeared overworked. Overall for the amount charged, it’s not value for money. They can do much better.

Friends_and_family Family

10/10

Exceptional

05 Jan 2024

Tony

I highly recommend it

Family_with_children

10/10

Exceptional

09 Sep 2023

Salma

Loved it. Lovely stag and very helpful and professional. I would definately go again and recommend others

8/10

Excellent

04 Jul 2023

Chidinma

A

10/10

Exceptional

03 Jul 2023

Aisha

It’s amazing

10/10

Exceptional

28 Jun 2023

Annah

The staff were extremely attentive and courteous . I felt pampered my entire stay.

Leisure Family

10/10

Exceptional

26 May 2023

Hikma

From the day I arrived they were very friendly. All the STAFF’s were amazing (I can’t even mention one person)☺️. The place was clean. They gave my son, the best birthday surprise by singing to him and bringing him a cake. It was beautiful and so much more and I would definitely recommend anyone that wants to stay in Mombasa to stay at prideInn paradise.

Thank you so much once again.

8/10

Excellent

18 May 2023

Barry

It was an amazing stay,staff professional.It was memorable stay

Friends_and_family Family

8/10

Excellent

24 Apr 2023

Dwight

The staff was excellent

Leisure Partner

10/10

Exceptional

22 Apr 2023

Catherine

Property is well maintained
Cleaning is done well
Staff are friendly
Entertainment industry is good
Denno is the best aerobic instructor
Good job

8/10

Excellent

11 Apr 2023

Naomi

First I want to say kudos to the MG for making sure am taken care off after falling sick. The nurses were professional. Thanks to Rashid at the reception for smiling and making sure we had an extra bed. Entertainment team were really good and made the day go by faster. The only thing I didn’t like is there is no changing room if you happen to arrive before check in time, they told us to use the toilet next the reception. Also the bar is supposed to be on the adult only side not kids side.

Leisure Family

10/10

Exceptional

15 Mar 2023

Samuel

I would definitely visit again. The atmosphere and ambiance is amazing. The staff are very friendly and welcoming. Variety of dishes from fresh and tasty. Breakfast was the best.

Business

10/10

Exceptional

25 Dec 2022

Christopher

Food was excellent. There was variety everyday. Pool was over crowded and customers booked the pool canopies for the entire day instead of using it for a few hours and letting others use it as well. A system of allowing a person use it for a max of 3 hours would avert such a situation

Leisure Family_with_children

8/10

Excellent

20 Nov 2022

Bernard

Great Hotel

I have always stayed in pridein Shanzu whenever I’m in mombasa and I prefer it over everywhere else. I’m attached to it and love it

Self

6/10

Pleasant

30 Sep 2022

Lewis or Nourine

I stayed at PI for 10 nights in Sept. 2022. My experience is that the hotel is clean and the staff members are fabulous. They are friendly and helpful. On the other hand, as a traveler who has experienced other properties in a number of countries, there could be an improvement in the food. I felt that there was not much variety for breakfast or dinner. The fare was basically Kenyan dishes. I would have loved to have other dishes, for example, there could be themed nights where there are foods from other cultures. No lunch was ever provided. If you as a guest is depending on your meals being prepared by the hotel, you could go hungry during the day. In addition, there was no entertainment provided by the hotel. A few nights me and my wife heard music being played, but we were told that that was for private functions being held at the hotel.

Leisure Partner

10/10

Exceptional

13 Sep 2022

CORNELL

The entire staff was very friendly and attentive to our needs.

Leisure Partner

10/10

Exceptional

30 Aug 2022

Charles

Lack of all inclusive option

Leisure Self

10/10

Exceptional

20 Aug 2022

Innocent

We had an amazing time. Food was great , staff very hospitable and the room was lovely with the ocean view . It’s a great family holiday resort.

Friends_and_family Family

4/10

Poor

28 Jun 2022

Simon

We had items stolen from our room. Including money removed from our safe.The manager made it seem as if we were lying and that they had trusted staff. They had CCTV in front of our room. It only showed us and staff entering our room. After reporting the theft, I felt unsupported by management. It was so uncomfortable didn’t leave our room for the rest of our stay. When we were checking out the manager told us that if we fill out a police report then the insurance might be able to reimburse us for our lose. It took us 2.5 hours to have the police report filled. We have yet to get anything reimbursed.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2022

Alem Hadera

It is one of the best get away from the hassles and baseless of city life. An opportunity to connect with nature. Clean and and friendly environment. The swimming pool was super clean despite being busy. They meticulously disinfect and clean it every day. Value for money!

The food is good but the menu could be improved in terms of having different entries on the table every other day.

Welcoming and supportive staff!

Leisure Family

8/10

Excellent

25 May 2022

abdul

Family stay

Excellent staff
Pool brilliant
Food good
Rooms abit tired
Location good

Friends_and_family Family

4/10

Poor

27 Apr 2022

Ruth

Its a good facility for kids to have fun but they could do so much better with the rooms.

Our room had cockroaches so I didn't particularly enjoy my stay, as I suffer from Katsaridaphobia and couldn't wait to leave.

Kids metal beds are old and worn and rusted.

Meals like dinner don't come with a soft drink like most hotels. We had to buy. At check out the number of drinks charged to our room were inaccurate.

Friends_and_family Family

10/10

Exceptional

09 Apr 2022

John

Loved it!

Leisure Family_with_children

10/10

Exceptional

03 Apr 2022

Leigh

Top notch hotel and staff

We had an incredible one night stay at the Pride Inn. We arrived very early for a check in (well before check out time so no room was available), but we were able to have a delicious breakfast and lounge by the pool while we waited. We were able to check in early and our room was upgraded to a beach view and it was so very comfortable, clean and cool. The service all the way through from security, to desk staff, to luggage porters and the management staff was absolutely top notch. I am a full time traveller and am on the road 365 days a year, I wholeheartedly recommend this hotel.

Partner

6/10

Pleasant

10 Feb 2022

Abiesolom

This property they charge me extra money for my visitor two times 😡

Leisure Self

8/10

Excellent

26 Jan 2022

Harishchandra

Good, friendly staff and excellent service.

Very friendly staff and comfortable beds and excellent service will definitely come back.

Partner

8/10

Excellent

12 Jan 2022

Genet

Very nice

Leisure Family

6/10

Pleasant

26 Dec 2021

Marguerite

I had to ask for wash clothes they just don't provide fior toy, i had to go ask for an iron which took me twice to ask for it twice and i got it 4 hours later.. they don't oeovide enough toilet paper i had to go ask for my the rolls are like only half rolls of toilet paper. There are a lot of flies landing all over the food at the buffet style and if you don't cover up your food at yhe tabke flies will land all over your food...i guess it would be fair to say that the hostess serving the food diesel really speak to the guests and the major flies landing all over the food is a deal breaker for me .also they want more money from Americans

Leisure Family_with_children

10/10

Exceptional

05 Nov 2021

AIMABLE

Beautiful and clean

Leisure Friends

10/10

Exceptional

16 Sep 2021

Abdifatah

Absolutely amazing place! Very clean, food is delicious and they have a variety. The spa was the highlight for me and my wife! The service was exceptional! We loved everything about the resort and we will definitely be returning!!! Highly recommend this place!!!

Leisure Partner

10/10

Exceptional

06 Aug 2021

Verified traveler

This hotel was exceptional, with both breakfast and dinner and a wonderful beach on the Indian Ocean.

Leisure Family

10/10

Exceptional

06 Aug 2021

Verified traveler

We had awesome time with my 4yr son ..

Leisure Family_with_children

10/10

Exceptional

26 Jul 2021

Verified traveler

Nice place - kids friendly

Leisure Friends

4/10

Poor

21 Jul 2021

Verified traveler

The rooms and bathrooms are filthy!

Leisure Family

10/10

Exceptional

21 Jul 2021

Verified traveler

The resort is lovely and the staff was great. Joy at the front desk was very keen to our needs and made sure that everything was great for our stay. Had exceptional service from Patrick and Caren with their service. In general everything was great and would recommend family and friends.

Friends_and_family Family

2/10

Poor

12 Jul 2021

Verified traveler

Booked an ocean room through Expedia. Arrived on July 10th 2021. Was given a pool view with partial ocean view.

Leisure Partner

10/10

Exceptional

03 Jul 2021

Verified traveler

Beautiful setting and beaches