Serena Beach Hotel & Spa

10/10

Exceptional

28 May 2026

Adam

The staff were very friendly

Partner

6/10

Pleasant

19 Apr 2026

WARREN

Old hotel, pleasant staff. Good food

Self

10/10

Exceptional

09 Apr 2026

Victoria

We stayed for a week as a family of 3, the staff are all wonderful, food delicious. The hotel is in a beautiful setting and we would not hesitate to recommend it.
Special shout out to Alice, Jason, Maurice and Kennedy who all went over and above to make our stay extra special. Thank you

Family_with_children

10/10

Exceptional

20 Mar 2026

Valerie

A most beautiful hotel and spa well named Serena
Everything was top class and a further visit for us is planned
Total relaxation with the most lovely staff ensuring your holiday is perfect

Partner

10/10

Exceptional

16 Mar 2026

Steve

Excellent facilities.

Partner

10/10

Exceptional

07 Mar 2026

Michael

only problem the music was very loud

Partner

10/10

Exceptional

03 Mar 2026

Lars

Really a place worth visiting. Nice hotel and the staff are polite, smiling, funny and always ready for a talk.
Hotel, pool and beach are first class and we will for sure book it again if we come back to Mombasa.

Partner

10/10

Exceptional

27 Feb 2026

nahla

Everything was great as usual

Partner

10/10

Exceptional

03 Feb 2026

Tobias

Extremely well trained, welcoming staff, lovely location, nice beach, great food. Nothing not to like!

Business_and_leisure Self

10/10

Exceptional

22 Jan 2026

Nancy

Lovely atmosphere, friendly, efficient service. Great food and drinks.

Leisure Partner

8/10

Excellent

13 Jan 2026

Collins

Clean room.
Courteous staff. Serene environment.
Safe beach.

Leisure Family

10/10

Exceptional

21 Nov 2025

Bryan

This stay was literally beyond comprehension. From the moment i stepped into the facility their grace and compassion exceeded expectations it was for my 55th birthday and super memorable. Imagine with me the sunrising upon the edge of the earth 🌎 I walked on the white sands preceding the Indian Ocean with no shoes or socks seeing another run on the beach following suit May i say Madame Anne in guest relations superseded my previous words putting together help for making a garment of special materials from the west negotiator administrator facilitator she was the fire of a consummate artificer of business expertise. This is a must visit place and come highly recommended.

Business Family

10/10

Exceptional

31 Oct 2025

Yusuf

Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day.

We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting.

The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely.

For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children.

Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

Edgardo

It was perfect, nice clean rooms and property, nice amenities and friendly staff.
Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Anthony

Great place for a coastal Kenya vacay. Loved everything about it

Leisure Partner

10/10

Exceptional

07 Sep 2025

Osa

Family friendly and excellent people skills by staff

Business Partner

10/10

Exceptional

21 Jul 2025

ADANMA

Lovely. Overlooks the ocean. Nice rooms

Business Partner

10/10

Exceptional

21 Jul 2025

Nasser

This is a lovely property. I think you need more food options on site, such as a nice coffee shop, and 2 other cuisine

Leisure Friends

8/10

Excellent

07 Jun 2025

Nancy

The staff are the best. They provide exceptional service. Only issue is with the food. Prefer more variety and also only buffet like other resorts.

Leisure

8/10

Excellent

06 May 2025

Susan

(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!

Leisure Partner

8/10

Excellent

30 Apr 2025

Gilles

Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable.

Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.

Leisure Friends

10/10

Exceptional

19 Apr 2025

Paul

The live music was very loud and frequently went on until 11pm. I have to be up early to do medical camp so didn’t appreciate the late finish and the volume of the live music. I shall book a quieter room well away from the live music next time I visit

Business_and_leisure Self

8/10

Excellent

13 Apr 2025

John

Nice place

10/10

Exceptional

13 Apr 2025

John

Good 👍

Business

8/10

Excellent

13 Apr 2025

John

Good

Business

8/10

Excellent

11 Mar 2025

Steve

First visited nearly 30 years ago and have stayed several times since. It's a lovely hotel for a short stay and it has an amazing staff. The facilities are excellent, great for young families and can be lively in the evenings (ask for a room away from the music in need). The restaurants are all open attracting monkies, crows and sparrows so some surfaces are likely not very clean but generally not a nuisance. The hotel's reputation is well-deserved.

Leisure Partner

10/10

Exceptional

26 Feb 2025

Salima

Excellent property and service!

Leisure Family

10/10

Exceptional

20 Feb 2025

Sona

This is a lovely place to stay along the Kenya coast. The property is an excellent condition and the staff could not have been more accommodating. They offer guest free activities, such as a catamaran and kayaks. Great pool.

Leisure Partner

8/10

Excellent

28 Dec 2024

Miriam

Serena Beach Hotel is well located, had beautiful timeless architecture and wonderful ambience. The staff made our stay special, very attentive, pleasant and wet had lots of laughter with them. The Chef is outstanding, all the meals and snacks were well prepared, with a diverse presentation of food and drink.

The sea front needs some cleaning attention otherwise we enjoyed cooling off in the ocean, very safe and comfortable to swim, even for the little ones.

We will be back!

Leisure Family

10/10

Exceptional

19 Nov 2024

Ayana

Beautiful surroundings and attentive staff

Leisure Partner

10/10

Exceptional

18 Oct 2024

Ole

Really nice place, Good pool and a beautiful beach.
Lots af monkeys in the garden.
Wonderfull staff

Friends_and_family Family

6/10

Pleasant

06 Oct 2024

Verified traveler

Great staff, but rooms and fixtures are ageing

The staff throughout the hotel are friendly. No less than in the past or what you’d expect. The restaurants remain very good. The gym is very good too, for a hotel.

But the room was old and disappointing. The shower flooded every time because the flat surface between the partition and tub allowed water to collect and then drip to the floor instead of the tub.

The doorknob on the bathroom door was partially detached.

The TV was old and angled upwards.

The leather on the office chair was frayed and tatty.

The bathroom/bedroom frosted window was loosely installed, which meant that it would rattle if other people on the corridor closed their doors.

Business

10/10

Exceptional

05 Oct 2024

Ndegwa

Excellent stay and service as always. Will be back!

6/10

Pleasant

01 Oct 2024

tasheer

This hotel has beautiful gardens. It’s a very relaxing place to be in. The rooms, although charming, are tired, and in need of a makeover.
Food offerings are adequate, but unimaginative.
Wonderful team of staff, responsive and friendly.

Business_and_leisure Self

10/10

Exceptional

15 Aug 2024

Nicholas

Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts.
It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish.
Highly recommended.

Leisure Family

10/10

Exceptional

07 Jul 2024

Olga

We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!

Leisure Family_with_children

10/10

Exceptional

31 May 2024

Delia

The staff was friendly and very attentive.

Family

8/10

Excellent

08 May 2024

Fathi

Quite good hotel overall, keep it up!

Business_and_leisure Friends

10/10

Exceptional

20 Mar 2024

Kara

The Serena was lovely. A serene and beautiful hotel with friendly staff. I will definitely be back.

Business Friends

6/10

Pleasant

22 Feb 2024

Mazaher

Good rooms service

Room cupboard door some tapes need fixing

10/10

Exceptional

18 Feb 2024

Wayne

Winter retreat

This hotel and holiday was proper the staff wait on you hand and foot the rooms are fantastic the bed fantastic and house maid comes round to make sure your net is ready for night
It was the most relaxing holiday we’ve ever had and the food and alcohol was perfect there is so much space to sun bath privately and the beach was beautiful with a lovely breeze from the Indian Ocean this hotel and staff was so good to us we are definitely going back

Partner

8/10

Excellent

11 Feb 2024

Songhai

It was slightly overpriced for the meal packages based on the offerings.

Business_and_leisure Family

8/10

Excellent

28 Jan 2024

Salimah

Nice place!

Leisure

10/10

Exceptional

25 Jan 2024

Kendra

Wonderful result ! I will be back !

Leisure Self

8/10

Excellent

28 Dec 2023

Alberto

I liked the grounds, the architecture of the place

Beach is just ok, and pool overcrowded

Food was not quite up to my standard in the main restaurant although much better in the separated grill right at the beach

Leisure Partner

10/10

Exceptional

24 Nov 2023

Michael

Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying

Business_and_leisure Partner

10/10

Exceptional

03 Aug 2023

Vikas

Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.

Leisure Family_with_children

8/10

Excellent

25 Jul 2023

Verified traveler

A good enough stay

Beautiful grounds.
Vast gardens and well maintained.
Decent beach front with some activities.
This hotel is 50 years old, I googled that and it’s been modernized to still afford a good stay.
That’s laudable

Where it lets down is the food.
Breakfast was decent but dinner was a huge letdown.
I’m not going to bore you with details, skip the dinner buffet by all means and if you must, the sea food restaurant was a good option.

I will never understood paying for things like water when you have a buffet.
What is one supposed to do?
Choke on meals.

Partner

10/10

Exceptional

13 Jul 2023

Dianah

We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.

Leisure Family_with_children

10/10

Exceptional

06 Jul 2023

Peter

Loved it. Coming back for sure.

Leisure Friends

8/10

Excellent

30 Jun 2023

Samie

Great location. The property is well kept. Most of the staff are very friendly

Leisure

10/10

Exceptional

06 Jun 2023

Diane

I enjoyed the Swahili atmosphere at the hotel, the International standards at the Spa, and the kind attention of all the staff I encountered.

Business_and_leisure Self

10/10

Exceptional

27 May 2023

Dale

Wilson and his staff are excellent. They made things right when Expedia couldn't. I will never forget them and plan to visit again.

Leisure Partner

10/10

Exceptional

25 May 2023

Michael

The grounds are very beautiful and serene. The beach is wonderful and the food is absolutely fantastic. Finally, the staff are helpful, professional and friendly.

Leisure Partner

10/10

Exceptional

13 May 2023

Mark

A fitting end to our holiday and a restful break after a safari tour. High light of the hotel was the quality of the food and the helpfulness of all the staff. They bent over backwards to make sure our stay was comfortable. A particular mention goes to Evelyn at the front desk for helping us with a later check out, Nelson who runs the watersports centre for organising our trips out and the enthusiastic pool instructor for the pool aerobics and water polo.

Leisure Partner

10/10

Exceptional

30 Jan 2023

Rupin

We had an excellent stay, everyone went out of they way to help. The chefs Eric and David made us excellent vegetarian dinners.
We were accommodated so well as we have a late flight. We cannot praise the staff enough for making our stay a memorable one. looking forward to returning to the property.

Leisure Partner

10/10

Exceptional

30 Jan 2023

Martin

Very nice old style hotel

Very nice beach hotel. Quiet and not many beach boys to bother you. Staff were very friendly and helpful, especially Evelyn on reception.
The food was nice and reasonably priced. I would stay again

Business

8/10

Excellent

05 Jan 2023

Ndegwa

Excellent food as always. Very good facility. Waiting staff a bit disappointing his time.

Leisure Family

8/10

Excellent

20 Dec 2022

castro

Property is great . Only fault is no CCTV on property in the event of mishap. Got my shoes stollen at pool area and security couldn’t do much. Could have been worse (wallet or phone) .
Other than that, it’s good property for both couples and Family vacation.. Staff and service is general is excellent.

Leisure Partner

2/10

Poor

11 Dec 2022

David

A disappointment to Serena

Very disappointed in this Serena property. Very outdated and when we got into our room there were hundreds of mosquitos in the room. They came to spray, but then did not clean up the room that now had dead mosquitos every where. They have no where to charge the cell phone so I had to leave my phone at the front desk. I would not recommend this place,

Business

8/10

Excellent

15 Nov 2022

Karl

Beach nice but to much harassment from locals for business .locals are aloud to use beach and at high tide walk through hotel to exit.not a place for children as they have nothing to do other then pool

10/10

Exceptional

25 Oct 2022

Michael

The hotel and grounds are very beautiful as is the beach area. The food was outstanding, a real highlight of our stay and we were hugely impressed by its standard. Finally, the staff couldn't have been nicer or more helpful on top of their overall professionalism

Business_and_leisure Partner

10/10

Exceptional

26 Aug 2022

Dee Ann

I’ve stayed at several Serena properties in Kenya and they have all been wonderful. Buffets were delicious. Many choices. We did a sea turtle release.

Leisure Family

10/10

Exceptional

16 Apr 2022

Samuel

Beautiful serene place to relax with Family, Great hospitality from reception to room service and care to exceptional staff at the restaurant. We really enjoyed our time at this Serena. Have stayed at Serena Nairobi,,,this outdid it. Great service! Beautiful beaches, outdoor and swimming pool.

Business_and_leisure Family

10/10

Exceptional

05 Mar 2022

nahla

Beautiful resort. Great food. Lovely service and amazing spa.

Leisure Self

10/10

Exceptional

20 Nov 2021

FREDRICK

Spa

Self

8/10

Excellent

01 Oct 2021

Helen

Beautiful ambiance

The hotel has a beautiful ambiance. Beautiful scenery. However, it is a little bit old. We had incidents with our toilet flooding. But the staff was accommodating and fixed the issue instantly. Overall, beautiful experience.

Partner

2/10

Poor

19 Aug 2021

Mohamed

Awful and painful checkout

Had to change my room. No lights at the room at midnight. Checkout was horrible experience as they wanted me to pay for invoices that were not mine and i even didnt go for that restaurant

Business Self

4/10

Poor

18 Aug 2021

Mohamed

Bad

A day and half out of the days to get internet.

Business Self

10/10

Exceptional

14 Feb 2020

Sarah

My long weekend at Serena Beach Resort in Mombasa was the perfect end to a three week camping trip throughout Eastern Africa. The property itself is absolutely beautiful with plenty of options for food, activities and relaxation. The room was lovely and large with a comfortable bed, separate shower and bath and breezy balcony. The snorkeling both mornings was fantastic and easy to arrange (big thanks to Said on the boat!). Breakfast and dinner (included with half-board) were delicious and provided a nice variety. Pool was lovely and the swim-up bar was an added bonus. I really enjoyed Samuel at the Butterfly Pavilion who showed me the full life cycle of many species of butterflies the Serena takes an active role in conserving. Perhaps the most important part of my stay was the staff. Everyone had a smile and went above and beyond to make sure that I was comfortable, happy and enjoying myself. My waiter both nights, Victor, was very attentive and nice to talk to. Everline at the front desk was so helpful in getting me a late check out due to my late-night flight to Nairobi. As a solo female traveler, safety and amenities are priority for me. Serena was beyond comfortable and a relaxing haven in Mombasa.

Leisure Self

10/10

Exceptional

19 Jan 2020

Verified traveler

Extremely helpful and positive staff. Quiet hotel (it was less than 50% full). Superb food (good choices too). Very anxious to please and grateful that we chose to visit. We have visited many hotels worldwide over the past 20 years and this was one of the best for a relaxing holiday

Leisure Partner

10/10

Exceptional

24 Nov 2019

Verified traveler

Room service is pathetic .....24 hours room service is not respected .....request for service is rejected ....i asked for club sandwich...but was told to go and hsve buffet Breakfast...i wanted a quiet breakfast in my room

Business Self

10/10

Exceptional

12 Nov 2019

Verified traveler

This is an all inclusive resort. You don't have to go anywhere accept for shopping and you can get some local things at the small store that was on the property. They have a good business center and I was able to print documents from my room to the business center. They also provided umbrellas and power adapters upon request. There are plenty of things to do and see. I spent one day at the spa and got the full treatment. It looks like they are slowly going through all the facilities and updating / remodeling them.
I felt very secure and well taken care of. They even took me a few places via the hotel shuttle, which normally you would get a taxi for.
Great place with a great staff.

Leisure Friends

10/10

Exceptional

24 Oct 2019

Shirley

The property was well maintained, the staff were very helpful, the food in the seafood restaurant was awesome.
The only glitch in the stay was the confusion in picking us up at the airport, we ended up taking a cab

Leisure Partner

10/10

Exceptional

14 Oct 2019

Verified traveler

All staff was amazingly nice. The scenery is just beautiful and the hotel although a bit old is very well kept

Leisure Friends

10/10

Exceptional

05 Aug 2019

Verified traveler

The food and service were both outstanding! We are at the buffet and the seafood restaurant and both were excellent.

Leisure Family

10/10

Exceptional

16 Jul 2019

Verified traveler

Friendly staff, great & secure location! Would go back any day.

Leisure Friends

10/10

Exceptional

16 Jul 2019

Verified traveler

I got bit by mosquitoes in the bed every night. Everything was great.

Business_and_leisure Friends

8/10

Excellent

17 Jun 2019

rahma

Recharge at Serena

Serena is always an assured bet. The service is second to none. The staff are friendly, professional and nothing is too much trouble. Will definitely be back again.

10/10

Exceptional

01 May 2019

Megan

Wonderful beach resort with amazing staff

I was here on business, but wanted to enjoy a place on the beach for my one day off. The Serena was perfect. The staff was lovely, going out of their way to make sure we were well taken care of and comfortable. The rooms were really nice- with a sea view and lovely balcony. The beach was really nice- with a beautiful pool option as well. I feel like this was the perfect choice for work or play.

10/10

Exceptional

25 Apr 2019

Verified traveler

The Staff were the best I have ever encountered. I travel a lot and have been to different hotels, not only in Kenya, but in Africa as well as globally. i really must say that the staff at Serena Beach and Resort Spa go all out to make an positive impression on their clients.

Special thanks to Herman, the general manager who was always around the corner somewhere, checking on his clients and for putting together the lovely programme for the hotel.Many thanks to Nathan at the Sports Center for his professionalism and cheerful encouragements as I contemplated to do my first Scuba Diving excursion. Thanks a lot to Rama, the scuba diving coach who then took me through the Scuba Diving Lessons and the actual excursion in the Indian Ocean. It was such a beautiful lifetime experience and saying ''thank you'' for making it so barely seems enough, so I will say Gob bless you all abundantly!!

Cheers,
Blessing

Business_and_leisure Self

10/10

Exceptional

24 Apr 2019

LI

Great Stay

The food during the Eater Holidays are super. The service is excellent. Only the beach is above normal standard.

Friends

10/10

Exceptional

23 Apr 2019

Paulo

Awesome Experience!

Awesome! Great food, staff and location. For sure I will be back soon.

10/10

Exceptional

17 Apr 2019

Verified traveler

The hotel takes special care of turtles that hatch their eggs on the beach. When the turtle babies are ready, they release them into the ocean. I happened to be there during one of the releases - it was one of the coolest things I have ever seen.

Business Self

8/10

Excellent

09 Apr 2019

Verified traveler

Staff were very helpful, polite and trained. Rooms could be bigger and hot water was always luke worm

Leisure Partner

10/10

Exceptional

11 Mar 2019

Verified traveler

Amazing hotel with great service.

10/10

Exceptional

13 Feb 2019

Verified traveler

Great hotel - not a shiney concrete lump but a hotel with character.

Leisure Partner

10/10

Exceptional

30 Oct 2018

Verified traveler

Great.

Partner

8/10

Excellent

24 Oct 2018

tamara

Skal conference

very poor lighting in the gardens enroute to the rooms, they lights blind you, and need to be changed, i almost sprained my ankle one night on the uneven walkways. the lights shine directly into your eyes and when its pitch black its actually dangerous. our next serena lodge had appropriate lighting.

10/10

Exceptional

16 Sep 2018

Verified traveler

Great stay

Lovely property!

Partner

10/10

Exceptional

07 Sep 2018

Verified traveler

Excellent, delicious staff

Excellent. Serena is probably the nicest place in the area, mainly because of the premises of the hotel, which are outstanding, built in old swahili style, but also because of the beach and the gardens and their biodiversity. This time I discovered a wonderful turtle protection programme and had the privilege of attending the first journey of dozens of green and haksbill new born turtles to the ocean. The staff is \"delicious\", as we the French use to say. Some of the critics below or in other websites mention that the hotel is getting old, but this is not Dubai, folks, and the food expensive for the price paid, which is not fair, because the food is great and the buffet changes everyday is always plenty of options. And there are not hidden charges as some said. One critic that should be also adressed is about the noise of \"the locals\" in the swim pool. Besides the fact that apartheid has been abolished, the hotel customers come from all arround the world, including many african countries and of course, Kenya. Fortunately, this keeps the hotel full of live and color. I will come back as soon as possible.

10/10

Exceptional

10 Aug 2018

Tau

Excellent service and staff relations, frear accommodation, delicious food.
Room 621 shower not having hot water!

8/10

Excellent

15 May 2018

Alan

Indian Ocean Beauty

It's hard to beat the view of the Indian Ocean from the Serena. Lots of beachfront with warm, swim-able beaches. I had a single room which was on the small side, but comfortable with a private patio. Breakfast and dinner included had a limited menu but the food was decent and service was very attentive (think colonial British) though a bit slow. The resort is a little bit secluded, so it doesn't feel like it's close to Mombasa, but you can easily get an Uber for under KES 1,500 if you want to go into the city for sites like Fort Jesus.

Friends

10/10

Exceptional

12 May 2018

Verified traveler

A beautiful hotel with an Arabesque theme throughout. Peaceful and relaxing environment with beautiful gardens and excellent facilities. The food was excellent, but the highlight was the magnificent staff who were unfailingly attentive and friendly. We enjoyed our stay very much, and this was probably the nicest and most relaxing hotel I have ever stayed in.

8/10

Excellent

06 May 2018

SEBASTIEN

Good for business

Serena is Serena in Mombasa. Old style, could need to refresh the rooms even if we have what we need. Buffet for diner is expensive for what we have. Pool a bit noisy with locals. However Will come back again.

10/10

Exceptional

23 Apr 2018

John

A great hotel.

Located at a very serene location with private beach. Dinner and breakfast had variety and very tasty. Staff were very friendly. Humphrey went above n beyond.

Partner

10/10

Exceptional

14 Feb 2018

Boma

Great Experience

Hotel has excellent staffs and very good people. This is from Gym (Halfan), swimming (Nyambu) to restaurant (Riziki, Judith) it was nice being there for 4 nights.

8/10

Excellent

10 Feb 2018

Verified traveler

Very nice beach hotel

Hotel is on the beach and very nice. Standard rooms are quite small and tight; superior rooms are bigger and more comfortable. Hotel and rooms are nicely appointed in Swahili theme.

4/10

Poor

21 Dec 2017

Marion

The stay was rather disappointing for the amount of money that we paid. While the staff was friendly, they did not keep their words about the services they said they would offer. We had to ask several times for the staff to bring us water and the remote control for the AC which did not happen. At the check out there were unexpected costs which were not communicated properly prior. Additionally, there were stains on the bed and pillows and the food was rather mediocre. All in all, I would not recommend to stay here.

Partner

10/10

Exceptional

24 Oct 2017

simon

Nothing too much trouble

What a great place to relax and enjoy a beautifully designed hotel, facilities, great food and the most helpful staff. Particular thanks to the staff at the Butterfly sanctuary for the work they are doing.