Name: PrideInn Flamingo Beach Resort & Spa
Address: Dolphin Road Shanzu, Mombasa, 80109, KE

8/10

Excellent

16 Jun 2026

GEORGE

Great stay. Only need some upgrades in rooms and no TV in bedroom, we had to watch TV in livingroom area and TV didn't work well. But customer service was great and food was great too. Aged rooms, could be better if upgraded.

Partner

10/10

Exceptional

14 Jun 2026

Omar Mohamed

Excellent customer service

Partner

8/10

Excellent

06 Jun 2026

Michael

they seem to need to upgrade their utilities, wifi was hard to keep connected to, no water on one day, no hot water in the mornings, but was corrected by end of our stay, electric seemed it reset on a daily base short span for about a minute at night but the last night went out for 2 hours.
the beach is not private it is semi private, meaning part of the beach was rope off from vendors but as soon as you past the rope to enter the ocean you were at the vendors mercy.
But beside the above problems the facilities was very nice.
pleasant and kind personal, great atmosphere and yes i would stay there again in the future knowing what I know now and hopefully they have correcteed their issues with the utilities, I stayed in room 5103

Partner

10/10

Exceptional

20 Mar 2026

Anita

Everything was fabulous. The staff are so helpful and welcoming. Delicious fresh food. Clean, spacious room. Wonderful.

Partner

10/10

Exceptional

13 Mar 2026

Treston

I truly enjoyed my stay at this resort. I’ve traveled all over the world, and the hospitality at PrideInn Flamingo Beach Resort & Spa was unlike anything I’ve experienced. The food was absolutely amazing, and I want to give a special shoutout to Salome for making the best chapati. Even when they ran out, she thoughtfully returned to our table later with more once it was available.

On our last day, the staff treated us to a special dinner, which made the experience even more memorable. The entertainment crew was fantastic and added so much fun to the stay. I highly recommend this resort—it was truly a wonderful experience, and I was genuinely sad when it was time to go home. 🌴✨

10/10

Exceptional

12 Mar 2026

Satishchandra

Excellent hotel. Staff from reception, canteen, pool, and room very friendly. Canteen had good selection of food in breakfast, lunch and dinner.
Superior room view in balcony was obstructed. Room clean but needs re modelling with decoration and furniture.

Partner

8/10

Excellent

10 Jan 2026

Susan

First and Foremost l would like to get the shout outs out of the way: Claus or is it Klaus- you rock! Tom wa Housekeeping- a rocky start to the visit, at the end of it though you rocked. I came to understand that you were overwhelmed, there was a shortage of staff and you were only doing what you can. Shukran for all that you did for us during out stay. Nancy and the lady who checked us- I apologize that l can't recall your name- you were awesome!!!!!
My favorite thing about your spot is the swimming pool. I am a fan and l enjoyed it completely and totally.
I was not a fan of the outside meal locations: the food was not always hot/warm by the time one sat down to eat it. The lay out of the locations is something else that l was not a fan of, none of them were flat or concrete, lighting was not awesome- when we were there Kenya Power did their thing, then the extension cords that were everywhere as one walked to get their meal- l get it was about adding variety, at the same time l found it risky and dangerous.

Leisure Family

10/10

Exceptional

11 Oct 2025

Scott

Beach vibes!

The staff were fantastic right across the hotel. Look forward to bringing my next group here in 2026

Friends_and_family Friends

8/10

Excellent

03 Oct 2025

Dawit

All inclusive coffee sucks.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Rachael Wariara

It was a very nice vacation, when Rachael got sick, she got quick and helpful medical attention.

Leisure Family

10/10

Exceptional

24 Aug 2025

Natasha

I

6/10

Pleasant

20 Aug 2025

Warren

I was very disappointed by this hotel given the positive reviews.

Warm wine served out of boxes, warm soda, warm desserts, cheap and chewy food. We ended up eating at the paid restaurant and purchasing drinks it was so bad. No music just bright lit seating areas with no amosphere.

No drink service on beach or at entertainment stage (bizzare?!).

Despite the lovely surroundings and polite staff, I wouldn’t return and I would have struggled to stay more than two nights.

Leisure

10/10

Exceptional

20 Aug 2025

Aniisa

I had an unforgettable stay at PrideInn Flamingo. The hotel itself is magical, but what truly stood out was the warm hospitality of the staff. Mercy, Sharon, and the Palm Restaurant team were so kind and attentive, while Francis, George, and the housekeeping staff went above and beyond to ensure our comfort. The animation team kept us entertained with captivating performances, and the reception staff handled every query with professionalism. Special thanks to Cindy, Asia and Cynthia for their helpfulness and friendly nature. I can’t wait to return with my whole family—thank you for such a wonderful summer!

Leisure Family

10/10

Exceptional

04 Aug 2025

Henok

It was a pleasant stay.

Leisure Partner

8/10

Excellent

11 Apr 2025

Zuwere

Overall, I think this is a good value for the price. The property is well-maintained, but I do wish the rooms, particularly the bathrooms, received a bit more attention in terms of upkeep.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Rafael

The bar on the cliff overlooking the sea was an amazing experience. We drink alcoholic beverages and play pool. The property has a few spots just for adults to enjoy leisure time.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Emmaculate

Staff very friendly. Food selection and quality excellent.

Leisure Partner

10/10

Exceptional

07 Aug 2024

pius

Beautifully packaged and proper customer service

10/10

Exceptional

02 Aug 2024

Lucy Waithira

I love the service, only had a problem with the liquor that comes with full board, it was awful

10/10

Exceptional

26 Jun 2024

Elizabeth Lois

Very nice resort with great food and exceptionally helpful and friendly staff.

Leisure Family

10/10

Exceptional

23 May 2024

Tadeo

Food is great. Good customer service.

Business Self

8/10

Excellent

10 Feb 2024

leila Nadia

Pleasant weekend

Room floor, fridge & television need renovation and/or improvement

Friends_and_family Family

10/10

Exceptional

28 Oct 2023

Philip

The staff was very helpful, especially Purity Nekesa, she helped us celebrate our first anniversary and made sure everything went well during our stay. From our room set up to a surprise cake during dinner. Thank Purity for your great service

Leisure Partner

10/10

Exceptional

01 Jul 2023

Eden

Very clean, nice staff and their buffet is very yummy

Leisure Partner

10/10

Exceptional

07 Jan 2023

Vivian

Great place

10/10

Exceptional

22 Sep 2022

Rakesh

Lovely place and people

Wonderful and very friendly people and a lovely hotel.

Partner

2/10

Poor

09 Jun 2022

Alex

It was a run down resort. Pictures are very outdated from expedia. Everyone was nice and friendly but our room was disgusting.. we had small ants in our bathroom, the window wouldn’t close so we had to sleep with the bathroom door closed and in the morning we found more bugs. The toilet had a mind of its own flushed when it wanted too, took us 3-5 attempts to flush. We checked out early because it was horrible and disgusting. The food was always left open and flies all over the food. We got all inclusive but was limited to the drinks, should have been advertised.you had to pay for extra things like ice cream or speciality drinks, so much for all inclusive. Just go somewhere else or stay in Nairobi.

Leisure Partner

6/10

Pleasant

10 Jan 2022

Hoswell

Just the vibe

Leisure Partner

6/10

Pleasant

28 Dec 2021

Andrei

The overall experience was not bad. The staff were friendly and mostly helpful. The food was ok, nothing special and the all inclusive drinks were limited to their list. If you book the hotel, make sure you choose the all inclusive package instead of the full board to get all inclusive deals. The only really inconvenient thing was the condition of the hotel which is old and outdated. The toilets are the worst. THEY DON'T FLUSH WELL. By the way the restaurant CAVE SUCKS!!!

Leisure Family

8/10

Excellent

07 Nov 2021

Juvenal

Except for the checking in procedures which took too long every thing else was very good.

Business Self

6/10

Pleasant

25 Oct 2021

Tarek

- Location & being beach front
- Super Great animation team
- Complimentary High tea

Business Self

10/10

Exceptional

10 Jun 2021

Michael

Amazing hotel for couples and family with kids

Amazing hotel. I’m a repeat guest, sometimes with the entire family including 2 little kids. Both the adults snd the kids always feel well looked after. Highly recommended

Friends_and_family Family

10/10

Exceptional

05 Apr 2021

simo

Relaxing place

Nice locations next to beach. Had nice nice seaview balcony.

Only minus is that breakfast is nothing special and in the bars you only have limited variety of beers.

Self

10/10

Exceptional

05 Mar 2021

Verified traveler

One of the most friendly staff Ive met any where on a resort. Everything was excellent. You will experience when showering and brushing teeth that the water is salty. Stayed for 2 nights and will definitely go back again!

Business_and_leisure Family

10/10

Exceptional

04 Sep 2020

Halil

10/10

Best view. Amazing aymosphere...

Friends_and_family Family

10/10

Exceptional

26 Jul 2020

Robert

Most amazing everything, just bring your smile and happiness, then let the paradise play it's part. 🙏

https://www.facebook.com/100002817628641/posts/2813289518774941/

Business_and_leisure Self

10/10

Exceptional

11 Mar 2020

Verified traveler

I liked the view and cleanness of swimming pool. As well, staff caring is appreciated. Toilet room (water flash) needs maintenance.

Leisure Family

6/10

Pleasant

07 Mar 2020

Verified traveler

spacious but service and amenities need improvement

Business Self

8/10

Excellent

09 Jan 2020

Jessica

Pleasant stay

Loved the pool. Its large and spacious. The staff is also very friendly and accommodating. The food is ok and lacked variety each day. Breakfast was better than dinner. If you have the half board, drinks are not included for dinner, which i found ridiculous. For a change in food, i recommend trying safari inn restaurant. Their food is great and affordable and only a 2 min walk outside of hotel gate. They also have live bands on Tuesday and thursday nights.

The rooms are large and spacious with a nice balcony. My room was a high floor with partial view of the ocean. It was awesome. The beds were very comfortable and a tv is provided. I did not like the bathrooms. They need serious renovations. My toilet wouldn't flush a few times.

Lastly, the beach is ok. Its a lot of coral and part of the beach is receding. Beware of the beach boys. I was walking along the beach and 2 of them followed me showing me marine life and then at the end told me i had to pay $20 for the tour that i never asked for. After that, i just stayed on the hotel grounds. Overall i enjoyed my stay and would return for another relaxing vacation.

Self

6/10

Pleasant

06 Dec 2019

Verified traveler

Has potential but could be better

The hotel has seen better days. The beds were comfortable and the views spectacular, but the tiles in the bathroom were chipped, as were several of the plates in the dining room. The extensions on the phone weren't working, either.

Most critically, however, was that the WIFI didn't extend to my room.

Business

6/10

Pleasant

29 Sep 2019

Verified traveler

This was my first visit to Kenya so I have no frame of reference other than Hotels I have visited in Europe . The pools and amenities were excellent . Clean and well-maintained and the staff generally welcoming .The room was beautifully situated and had a balcony and a fabulous sea view. However , the condition and standard of the room was lacking for an Hotel in this price/star bracket. The basin bore a large crack, the shower control lever was badly corroded and was not thermostatically controlled.Water was properly hot but saline. Some friends commented that I was being unreasonably picky given that overall , the room was comfortable and a good size. In fairness , I had a very good deal with four days half board coming to around 110 GBP a day for a couple.

Leisure

6/10

Pleasant

12 Sep 2019

Matthew

Average.

Problem with check-in took 20 minutes to resolve had to email screenshots of booking confirmation to their reception. 'Superior' room okay for price and quite clean although paint peeling on fixtures and fittings, plug in sink broken and old TV with decoder. Wouldn't even consider booking 'standard' room based on quality of 'superior'. Long delay in room being cleaned one day had to tell reception. Buffet lunch had a waiter telling me in the middle of lunch to go to the bar and pay for drinks then again few minutes later asking me to pay 600 shillings for the drinks in the middle of lunch. Told him to just bring the bill at the end of the meal like normal and it would be settled! We paid bed and breakfast so the buffet lunch price seemed to be made up on the spot with receipt scribbled in pen on scrap paper. Very overpriced for the quality. Good selection at breakfast but the food gave me and my family stomach ache for 3 days. Hotel focused on domestic all-inclusive market. This is reflected in relatively low price. One staff member decided hardcore gangster rap with abundant swearing/inappropriate sexual/racial language was suitable to play loudly poolside with numerous young children around. Ridiculous! Positives: staff were mostly very friendly. Pavillion Bar had great views and was a nice place to relax for a while. But the whole place needs some investment and repair work and there are some obvious staff training needs if they want to appeal to the international market.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

EYASU

Everything went excellently well , thank you

Self

8/10

Excellent

30 Jun 2025

Paul Remo

Dieses Hotel ist zu empfehlen Preis Leistung stimmt,wir hatten Al Inklusive ist super
Große Auswahl an Speisen und Getränken
groß au

Business_and_leisure Partner

6/10

Pleasant

21 Nov 2024

Verified traveler

Moldy and old

The rooms are very moldy, lots of cockroaches, bad air and breathing environment in rooms. The all inclusive wine is undrinkable and they want 5000kes for a bottle that is drinkable. Lots of things in bar not included. No hot water the first night and dirty room. Not because it hasn’t been cleaned but because it is old.

Partner

10/10

Exceptional

23 Aug 2024

Jessyka Maltais

C’était parfait!

Leisure Family

10/10

Exceptional

27 Mar 2024

Verified traveler

Hyggeligt og godt hotel

Meget fint og hyggeligt hotel, hvor vi havde gode oplevelser og afslapning.

Partner

10/10

Exceptional

21 Aug 2023

Derek

Goed hotel, ik kom terug.

Geweldig hotel, je hebt alles wat je nodig hebt.
All inclusive, Eten drinken wat je wilt vanaf 11 uur tot 11 uur avonds. Buiten die tijd moet je betalen.

Uitchecken is om 10 uur, je mag nog wel ontbijten maar daarna is je pakket over. Vlieg je dus later op de dag hou hier rekening mee.

Kamer was groot en netjes, fijn bed met matras.

Partner

6/10

Pleasant

12 Apr 2023

Mohamedamin Abdullahi

Sehr Schlechtes WLAN 😔... Ich habe denen zweimal informiert und keiner hat das reagiert.

10/10

Exceptional

27 Feb 2023

Cor

Zeer ruim opgezet resort met groot zwembad en enthousiast anumatie team. De keukenbrigade maakt mooie buffetten en verhuist 1 x per week alles voor een diner naast het zwembad.

Leisure Self