Neptune Beach Resort

Kenya , Mombasa
BAMBURI BEACH, PO Box 83125; Bamburi Beach; Mombasa
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47 reviews shown

4/10

Poor

22 Nov 2024

Edward

The builder's started work at 5am in the morning making lot of noises, i had to live the hotel one day earlier because of early morning noise very bad

6/10

Pleasant

07 Sep 2024

Audre

This property is nice, but the pool was small pool and the sun chairs had no umbrellas. It was shaded however you had to move your chair often due to the sun/shade depending on time of day. But overall, it was a good experience. Rooms were nice and clean but noisy hallways.

Leisure Family

10/10

Exceptional

10 Feb 2024

Bhima

The hotel

Family

8/10

Excellent

18 Apr 2022

John

It was pleasant stay. The all inclusive package comes with free wine, beer, soda juice and snacks. Comes in handy when you have kids

Leisure Family_with_children

2/10

Poor

15 Aug 2019

Doctari

Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem.
In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do.
They said No I must pay in cash.
This in violation of multiple laws.
So it is a beautiful location with wonderful staff and food and Services.
I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here.
I won't.

Business Family_with_children

8/10

Excellent

08 Mar 2019

Andrea

Neptune Beach

Enjoyable

10/10

Exceptional

02 Sep 2017

Verified traveler

Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.

8/10

Excellent

12 Jun 2017

Bill

Pleasant Return Visit

Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.

6/10

Pleasant

23 Dec 2016

Robert

Just Averge

Most of the hotels along Bamburi Beach are rundown and this is no exception. The towels are old, stained and rough and there was really nothing to compliment the hotel about. However, this is East Africa and one has to remember that the corruption and civil strive has hit the tourism industry hard.

8/10

Excellent

27 Aug 2016

Roselyne

Amazing

The stay was very nice and enjoyable

Partner

10/10

Exceptional

20 Jul 2016

Kibrom

Great Hotel awesome staff amazing food and locatio

I was at this hotel for work purposes and I must say i was amazed by everything in this hotel, the staff are amazing and accommodated most of my request at all hours.

2/10

Poor

03 Mar 2016

Rishad

Poor

Never again

8/10

Excellent

01 Dec 2015

Amir

Really Enjoyed my stay there, Great Animation Team

Really Enjoyed my stay there, Great Animation Team who will keep you on your toes with activities of sorts, water sports, stretches .. etc and also some nightlife shows, the place was fun. Pools are nice, and the staff very friendly. Great variety of cuisine selections as well, for the 3 main meals.

Family

10/10

Exceptional

02 Nov 2015

Sam

Had a great time there

The time i spent there is a life time memory i will cherish. the staff were friendly, services were excellent and the hotel was beautiful and relaxing

4/10

Poor

23 Oct 2015

Verified traveler

Hotel could use an update in terms of interior design. Bedroom was not great and wifi didn't work in the rooms. Food was hit or miss.

8/10

Excellent

27 Apr 2015

Kevin

A great ocean front resort

The Neptune Beach Resort provided a great location for a peaceful and relaxing break.
The hotel was clean and well maintained; similarly the rooms were clean and well maintained. My only issues with the room were that there was only one channel on the TV and the fact that a fee was charged for the in room safe.
I choose the all inclusive option with respect to meals and drinks. I was not disappointed with the quality and variety of food and drinks available - Unlimited Tusker beer, locally brewed spirits and soda or tea and coffee.
The resort had a nice big pool and fronted the ocean.
Security was also good.

6/10

Pleasant

21 Apr 2015

SUZANNE

AVERAGE

Average hotel....service was good. Food was sort of monotonous although presented very well. Even though its \"All inclusive\" but the alcohol at the bar was all local drinks which you dont wanna risk. Cannot recommend it for young holiday makers....its clientele is quite old.

Partner

8/10

Excellent

11 Apr 2015

Demir/Mariam

Such a wonderful location and facility

It is our second stay and we enjoyed every moment of our stay.

8/10

Excellent

16 Mar 2015

Sissi

This is a really nice hotel - much smaller than some of the nearby resorts, it gives you a very homey feeling. It was perfect for a 4-day romantic get-away.

2/10

Poor

19 Aug 2014

Ilir

Neptune hotel

If you want to enjoy your holidays please dont book this hotel

8/10

Excellent

14 May 2014

steve

not too big,just right

brilliant staff,very friendly..benson,gibson,elieas...violin...to name just a few...management excellent.
this was my 2nd time at this hotel and it failed to disappoint me once again,even if I went in the winter season
this time...entertainment staff were excellent.
I would like to thank ALL the staff at this hotel for making our holiday memorable.
I would recommend this hotel to anyone visiting Mombasa.
BRILLIANT.

8/10

Excellent

19 Apr 2014

Travis836

Large rooms with good drinks

A great resort for its price. The staff and food were good. The alcohol was good, but the drinks included in the inclusive package provide limited options.

Partner

8/10

Excellent

19 Jan 2014

Verified traveler

Comments on one week's stay - all inclusive

Drinks good - except only one local beer available.
Food excellent. Well cooked UK-style food with options of African, pasta and ready grilled. Oxtail - a local delicacy (not as a soup) - was excellent and recommended to UK patrons who are game to try new things obtainable \"back home\".
Rooms are comfortable.
The reef trip was very disappointing - where have all the brightly coloured fish gone since last time I snorkeled there? Also the long walk to the boat and back was an unexpected horror.
Staff very pleasant and helpful.

6/10

Pleasant

22 Dec 2013

the staff make this hotel

hotel staff lovely they really make the hotel , nice beach food great some days ok on others a lot of liver etc which is not for me the catering staff are very talented and work fantastically well with what is available. All staff warm and welcoming rooms ok very clean, room staff do a great job.

8/10

Excellent

27 Nov 2013

Verified traveler

Nice stay for 2 nights

Hotel overall is nice, clean and staff are friendly. Caters for an older crowd so not the liveliest place to stay. Food is good but after 2 days we welcomed the change, the all-inclusive alcohol is very poor but there is a bar selling branded alcohol.

6/10

Pleasant

04 Nov 2013

Amin

Food was very bad

Family

8/10

Excellent

02 Oct 2013

Larry Hensley

I really enjoyed my stay in Mombasa. There were a few negatives that in have to discuss. 1. The towels that were provided the first day were terrible towels. I think they may have been new but not sure. All I know is that when we dried off using the towels, there was white fuzz all over our bodies after using the towels. I went to the front desk to have them replaced. Unfortunately, the other negative was the freshness of the towels. The towels used the entire time never smelled nice and clean. The most negative thing was the beach boys in front of the hotel. I have been to a lot of places but this was the worst I've ever seen for getting hammered with beach boys trying to sell you everything from small items to excursions. There were many times I wanted to swim in the ocean but I did not want to get hassled by the beach boys going to and from the ocean.

Partner

8/10

Excellent

15 Sep 2013

Traveller

Food was o.k. Only one restaurant which served a buffet every night but good variation of foods. Bar served a very limited selection of cocktails. One thing that was brilliant and I have never seen anywhere else is that after breakfast time, 0700-1000hrs you could get a late breakfast at the pool/ snack bar!! Great if you fancy a lay in!!...after all it is a holiday!,

Family

10/10

Exceptional

02 Jul 2013

Joe Ssemugooma

It was a very nice stay and highly enjoyable.

10/10

Exceptional

15 May 2023

Bjarne

Fantastisk oplevelse, meget venlige personale, og meget hjælpsomme, maden var i top, altid meget at vælge imellem, tak for opholdet, kommer helt sikkert igen

Self

4/10

Poor

31 Dec 2016

Verified traveler

4 star and all inclusive??????.

The hotel is clean.long beach full of hotels. Very poor service in all ways.food is ox liver 2times a week .you get the most cheapest wine on earth and only one brand. Non service minded workers,but very polite.un experienced bartenders.TOO EXPENSIVE HOTEL for what you get in return.spend your all inclusive somewhere else if you really want to enjoy.

Partner

8/10

Excellent

10 Jan 2016

René Lundqvist

Godt .

Godt sted og god mad , det eneste minus er at sengen er ikke god og der er russere som kan være meget højt rystende.

Family

10/10

Exceptional

06 Nov 2015

Stefan

Hier ist der Gast König.

Das Hotel ist wie wir finden einfach empfehlenswert.

Die Zimmer sind schön und geräumig, alles funktionierte.

Das Servicepersonal ist einsame spitze. Die Jungs und Mädels sind freundlich, zuvorkommend und geben ihr bestes um euch den Urlaub so schön wie möglich zu machen.

Also ich kann das Neptune echt nur empfehlen. Preis/Leistung sehr gut!

Partner

8/10

Excellent

30 May 2014

Affe

Ystävällinen palvelu...

Kelpo hotelli mutta huoneen varustelun viimeistely ei ihan ykkösluokkaa, TV:n ääni ei toiminut kun kikkailemalla ja wifi ei toiminut huoneessa, ainoastaan aula- ja ravintolatiloissa. Palvelussa sitten kyllä venyttiin kun osasi asian esittää oikein ;)

Partner

10/10

Exceptional

28 Apr 2014

Penny

toller Urlaub in entspannter Umgebung

Wir haben wunderbare Tage im April im Neptun Hotel verbracht. Beim Buffet war immer was für uns dabei. Es gab 2x die Woche Themenabend, mal suaheli, mal afrikanisch... so konnte man auch die lokale Küche mal probieren. Das gesamte Hotelpersonal war ausgesprochen zuvorkommend und hilfsbereit. Überrascht waten wir dass sie alle so gut Deutsch sprachen. Wir kommen gerne wieder! Ganz klare Empfehlung!!!

8/10

Excellent

24 Apr 2014

Penny

sehr nettes Hotel, direkt am Strand,

sehr nettes Personal, tolle Lage. Wir haben uns sehr wohlgefühlt.

8/10

Excellent

22 Apr 2014

Fantastische mensen die er werken

Geweldig personeel. Super vriendelijk en behulpzaam. Eten ok. Facilities ok. Location ok. Maar personeel maakt echt het verschil

6/10

Pleasant

03 Mar 2014

Bartosz

rundown hotel

Rundown hotel with small garden. Beach is dirty and full of beach boys. I choose this hotel beckouse its close to the airport. I 1 night is inough. staff are great. I had 2 nights att Neptun village on Diani beach and must say that it is huge differense betwen those 2.

6/10

Pleasant

27 Jan 2014

KASCHL

Bade- und Erholungsurlaub

WLAN ging nur ab und zu im Zimmer ( on - off)
Essen hatte wenig Varianz
Beach Boys extrem nervig- pro Gast ein Beach Boy, es war z.T. ein Spießrutenlaufen ins Meer zu kommen

6/10

Pleasant

16 Nov 2013

Verified traveler

Ihan ok

Hotelli oli ihan ok, mutta mielestäni jo parhaat päivänsä nähnyt.

10/10

Exceptional

15 Nov 2013

esa hoikka

mukava kokemus, jos matkakohde mombasa, valitsen saman hotellin. mukavan kokoinen, ei liian suuri.

Family

8/10

Excellent

02 Nov 2013

Yann

Bon hôtel, dommage que la nourriture ne soit pas au niveau des chambres. Staff très serviable et sympathique

10/10

Exceptional

25 Oct 2013

pulmu

Kokonaisuudessaan hotelli hyvä, aktiviteetit, ruoka ym.

Family

8/10

Excellent

15 Oct 2013

Hans

Positivt överaskad. Har tidigare bott närmare Bamburi och det här hotellet ligger strax norr om White Sand och Travellers. Rummen helt ok och för en gångs skull hotell i Kenya där madrasserna inte är stenhårda. Mycket hjälpsam och trevlig personal, mycket aktiviteter och underhållning. All inclusive-utbudet finns i baren intill poolen med fria inhemska drycker och även möjlighet till snacs, sandwich osv långt inpå kvällen. Det blir fler besök.

8/10

Excellent

13 Aug 2013

Mzungu

Good service,nice evening program,amazing location

Our stay at Neptune Beach Resort was perfect. The hotel staff was extremely helpful and professional. Animation group arranged all kinds of activates during the day and evening. Location is amazing. You have a nice view to Indian ocean while having breakfast/lunch/dinner. The hotel has fast Wifi, nice snack bar where you can order e.g. hamburger meals ( free since all inclusive) and guards to ensure that you are not disturbed while you are having your Cuba-Libre. Drinks are strong so be careful. There is a shopping mall close by called Nakumatt. You can take a Matatu from the main road - CHEAP! Don't use your smart phone outside the hotel, dress like a hobo, carry your stuff in local market plastic bag, remove your Rolex and bling bling rings, etc.. If you want to see Mombasa, e.g. Forth Jesus, get a personal driver to show you around.

8/10

Excellent

29 Jul 2013

Verified traveler

Very nice hotel

It is smaller then the Voyager Hotel Resort where I have been before.
There were not many guests during my stay, maybe therefore the choice of food was not so great, but the food was okay.
Also the animation was not that great.
The staff was great!!!
I think this hotel is 8 from 10 points worth. To be recommemded.

6/10

Pleasant

19 Jul 2013

Verified traveler

Slitet hotell i en del som sett sina bästa dagar

Partner