Name: Sarova Whitesands Beach Resort & Spa
Address: Malindi Road, Bamburi, 2, Mombasa, 80100, KE

10/10

Exceptional

09 Jul 2026

LABAN

Modern finish. Nice Coco Beach Bar. Great customer service -especially Martha, the bartender. Nice sea view. Enjoyed the ambience!

Self

10/10

Exceptional

07 Jul 2026

Kevin

This is a beautiful sprawling property right along the beach. My room was clean and comfortable, spacious and well-appointed. The staff was friendly, accommodating, and helpful when needed. The dinner and breakfast buffets are excellent and sumptuous with a wide variety of choices (minus the monkey stealing the apple from my breakfast plate). This is a place worth staying in and coming back to.

Business

10/10

Exceptional

05 Jul 2026

Olayinka

Will be coming back. Courteous staff went out of their way to please and the environment was serene and excellent

Partner

8/10

Excellent

30 May 2026

Farah

First and foremost I would like to thank Lucy and her team for an excellent stay! We faced some challenges, however Lucy went out of her way to ensure all was up to par and truly made it seamless! The resort was absolutely stunning! The staff made it feel like home and Lucu was the cherry on top! Due to her, our trip was incredible and I cannot thank her and the team enough! Highly recommend the place!

Family

8/10

Excellent

26 May 2026

Zablon Afera

Everything is great but don't rely on the hotel for an airport pickup or for the front desk to answer their phone

Partner

8/10

Excellent

19 May 2026

Samuel

All services were excellent except that I got checked into a garden facing room with a pungent damp smell but the staff relocated me to a fresh clean room upon complaining. So I’d say it was good overall

Self

10/10

Exceptional

15 May 2026

Maherun

Amazing

10/10

Exceptional

21 Apr 2026

Kipruto

Good.

Family

10/10

Exceptional

15 Apr 2026

Rose

Great location, pictures don’t show the beauty of the hotel, very kind and professional staff, very good for family vacation play ground, few pools, access to the beach but not entertainment at the beach.

Self

10/10

Exceptional

15 Mar 2026

Guy

Just perfect as always is.

Self

10/10

Exceptional

04 Mar 2026

Nazneen

Beautiful and clean hotel with excellent staff!

Friends

10/10

Exceptional

01 Mar 2026

Vilsu

Very good

2/10

Poor

23 Feb 2026

Manveer

1. I complained a noisy AC 3 times and nothing was done to stop this. I didn’t have a restful sleep. 2. Staff were a bit slow/ I did not feel welcomed
3. Pool was under renovation/ noisy.
4. Rooms aren’t as per the photos. Very small and congested
5. Room service doesn’t pick up the phone. Had to call via my personal device.

Partner

8/10

Excellent

22 Feb 2026

Kimberly

Room clean, staff friendly, for all inclusive a lot of the items were missing or permanently off (mango Thai sticky rice, several wine options, some drinks, etc.) which was frustrating because it left you with limited options. Thai restaurant was great, cocktails for all inclusive were mostly good, the buffet dinner was not our favorite. The Italian restaurant had good steak and food. Beach has some beach boys that do aggressively follow you. We didn’t go to beach much because of this.

For the pools, people come out early and “reserve” spots and then don’t come to the pool until hours later. This needs to be banned by management as it is entirely entitled and rude.

Room was very large and amenities were nice. Bed was very firm and my husband was in pain every morning.

We would come back. Overall it was a good experience. They give Kenyan resident rates which is nice but they’re almost the same price as Expedia.

Partner

10/10

Exceptional

14 Feb 2026

Giancarlo

the hotel is beautiful, great staff, nice rooms

Partner

10/10

Exceptional

13 Feb 2026

Rita B

The room was large and spotless (Adam did a great job cleaning our room)! The 5 pools were lovely and the food was very tasty. Loved walking on the beach and enjoying the Indian Ocean.

Leisure Friends

10/10

Exceptional

06 Feb 2026

Kinson W.C.

Room was great, service excellent

10/10

Exceptional

06 Feb 2026

Jaswinder Kaur

Staff are extremely friendly and helpful

Leisure Partner

10/10

Exceptional

06 Feb 2026

Lydia

The room was very comfortable. When we first got there the air conditioning was stuck on very cold. The came and replace the thermostat and all was perfect. Very clean quiet rooms. Nice beds. A great place to stay

Partner

10/10

Exceptional

27 Jan 2026

zohrab

Beautiful location and well kept!

Business Friends

10/10

Exceptional

27 Jan 2026

Odutola

The rooms were always clean and no request was too much for them. There was also someone who would come during breakfast to inquire whether our room had any issues, which would then be quickly resolved

The food was excellent, and the food and ice cream stalls during the day were very helpful.

We had a lot of fun here and it honestly was the best resort we’ve ever stayed in. There was always an event and the new years celebration was absolutely fantastic. Missing the experience already

Friends_and_family Family

2/10

Poor

25 Jan 2026

Robin

I was promised sgr pickup and drop off but that didn’t happen. I had to pay

Leisure Partner

10/10

Exceptional

21 Jan 2026

DELILAH

Staff was amazing . Food at Thai Chi by the sea was one of the best in Thai food and fresh sea food . Overall it was a great experience for me & my family .

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Bradley E

Courteous staff, beautiful tour, facility, and room.

8/10

Excellent

20 Jan 2026

MR R ASHLEY

All the staff were delightful with Esther, Lucky and George plus night manager Fred particularly kind on the front desk. Martha was also very lovely in the excellent Minazi restaurant and Gabriel in the Lido bar and restaurant. The rooms were good on the whole and Claire from guest services was very helpful too. Would definitely return.

Partner

10/10

Exceptional

04 Jan 2026

Kim

Awesome service with a wide variety of dining options.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Phil

everything was perfect!

Leisure Family

10/10

Exceptional

21 Dec 2025

Alon

Every single one of the staff was just outstanding.

Partner

8/10

Excellent

20 Dec 2025

Moez

Staff was very accommodating and eager to please

Partner

10/10

Exceptional

24 Nov 2025

Mayling

The grounds are beautiful , the food is good and it’s worth the price. Highly recommended

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

TABARA

Beautiful hotel, well maintained with plenty of areas where you can relax and enjoy a nice breeze! Staff was friendly and courteous. Special thanks to Nelson at the reception who changed my room to sea view, to Bernard at the restaurant and to Ruth at the Tullia spa who restored my back thanks to her divine hands.

Leisure Self

10/10

Exceptional

19 Nov 2025

Shane

Very nice hotel

Leisure Partner

10/10

Exceptional

05 Nov 2025

Alexander A.

Very nice resort on the sand beach, booked all inclusive package, highly recommend

8/10

Excellent

01 Nov 2025

Edem

The property was great and will be great for family vacations. Apart from the hiccup at check-in the staff were generally pleasant. Special shout to Winnie from my group. Can’t really remember her name but starts with an ‘N’ from housekeeping did check-up again to make sure everything was ok. Thanks for the fruits too…

Leisure Friends

10/10

Exceptional

10 Oct 2025

Guy

My 3rd visit, and it is now hard to envisage going anywhere else. It really is close to perfection. The facilities are exceptional, the staff equally so. So friendly (and genuinely, you dont get the impression they are told to be so) the restaurants are excellent with a huge variety every day. The rooms are excellent and the beaches are unreal.

Partner

10/10

Exceptional

08 Oct 2025

Rupert

Ideally located hotel for meetings and visits locally - Friendly and helpful staff

Business

10/10

Exceptional

03 Oct 2025

Mary

Amazing

Business

8/10

Excellent

18 Sep 2025

Ian

The staff are very helpful, friendly and efficient.

Leisure Family

2/10

Poor

14 Sep 2025

Paula

Overall stay excellent however I can't recommend because of the way I was treated by hotel security, that also involved Kenyan police for taking video & photography. I inquired & was told upon arrival feel free to take content. Only days later to be singled out & questioned who gave me permission. Security stated guess complaints of me taking their images & security concerns. Both unfounded & lies. From demands to view my content no such photos or videos found. About security, as a visitor who came in peace, meaning no harm. How would I know their security concerns? To cover their error I was ask to delete 2 videos. One from my room view of ocean, that had a entrance from the beach. How would I know that concern? And I am sure hundreds have taken same view. It's their job to mitigate security concerns. And not by harassing guest. Any person wishing to do harm will be more covert. There are many ways to secure images without being noticed. The other video demanded to be deleted was the one I took of security guard. I had plan to bring this matter to the attention of management & want to show who it was. Had he not approached me no recording would have been taken. Being falsely accused, I am stopped from leaving & treated liked a criminal & being embarrassed at front exit. With 3 security persons and 2 Kenyan police for taking videos. The trauma of this experience has caused me to not rest well. I will not return there & advise friends & family not to as well. Exp. ruined!

Leisure Family

10/10

Exceptional

05 Sep 2025

KAUNDA

Sarova was an excellent choice from the staff to the place itself. Was beautiful. I leave with great memories of Mombasa. The team !! Chirop, Martha, Don, Jack, Rocky, Rose!!
The spa was amazing !!

Business Self

10/10

Exceptional

03 Sep 2025

Agar

I had a memorable time at the Sarova resort. They have an amazing team working there. I look forward to my next visit there.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Shaheera

We had an excellent stay at Sarova Whitesands Hotel! The service truly feels 5-star – every staff member was warm and welcoming. Breakfast was amazing with lots of choice, and I really enjoyed that they serve tea and snacks at 4pm, which was a lovely touch.

The rooms were very comfortable, stocked with towels, bottled water, tea, coffee, and all the basics. The beds and pillows were super comfy, and the views from the hotel are absolutely beautiful.

There are 5 excellent pools to enjoy, each with a different vibe, and the security around the hotel is very reassuring. The beach itself has lovely soft white sand, but there was quite a lot of seaweed in the water which made swimming a little less enjoyable.

I didn’t even realise there was a games room until the end of my stay – a great bonus for families or longer visits. I only stayed 2 nights this time, but next time I’d definitely stay longer so I can explore everything properly. Highly recommend this hotel for a relaxing and enjoyable getaway!

Leisure Family

10/10

Exceptional

24 Aug 2025

Shuaib

A definite repeat. Great breakfast and dinner. Wonderful setting. Great service. Coffee needs improvement though. Tried regular black and espresso neither of which were any good.

Leisure Family

2/10

Poor

20 Aug 2025

Jason

So upon our arrival we were greates with delicious drinks and had a nice check. We are upgraded so the room was immaculate. The staff was very nice and attentive and the food that everyone mention was spot on. Now the reason i am giving this place 1 star is on our second night we notice one of the officers in fatigue outfits holding the large gun being very creepy and disturbing the women on the property. My wife went to the washroom where she was whistled at by one of them. This was Friday aug. 15th a lottle after 9pm. When my wife informed me i calmly approached them to assess the situation and was responded with shut up American the hotel cannot save you if we decide to arrest you. At that point with them holding Ak-47's in another country i really could not do much. One of them was extremely aggressive which i also noticed he had predatory eyes if this makes sense. As a lawyer i have to read people very well and i can see the sexual predatory look. For that reason my wife did not feel safe i spoke with a couple guest who also said there wives did not feel safe with those two men. This is a very serious accusation that should be delt with in house I strongly do recommend any guest staying there until that man is relieved from his job. I will also follow up with corporate until this sexual predator is fired.

Leisure Family

6/10

Pleasant

18 Aug 2025

Dinesh

I booked and payed for a twin room but was allocated a double room with dated facilities and had to complain to be allocated another double room .Waited for a long time in reception to be allocated a room that was a twin room .

Leisure Self

8/10

Excellent

13 Aug 2025

Jayne

Sea view was great

10/10

Exceptional

11 Aug 2025

Michael

Staff is incredible….I can’t wait to come back

10/10

Exceptional

10 Aug 2025

Junaid

It's an amazing resort with friendly staff, great food and nice amenities. It's easy to get a cab and go nearby shopping centres and restaurants in Nyali. In general it's 1 of the top 3 beach hotels/resorts ti stay at on the north coast of Mombasa.

Leisure Partner

8/10

Excellent

22 Jul 2025

Femida

We booked this property because are preferred property was undergoing renovations. The rooms are a bit small and the food is very expensive so we ended up going all inclusive. Overall, the stay was worth it. We loved all the different pool areas and the staff are very welcoming and helpful.

Leisure Family

10/10

Exceptional

08 Jul 2025

Khushal

Excellent

Leisure Family

10/10

Exceptional

30 Jun 2025

Lamont

Excellent place to stay!!

Leisure Self

10/10

Exceptional

26 Jun 2025

willie

Everything was nice

Leisure Partner

10/10

Exceptional

07 Jun 2025

Nicholus

Just good for mostly for family

8/10

Excellent

23 May 2025

Roger

Really enjoyed our stay the staff very friendly, accommodation good, food choice excellent and location and amenities great

Leisure Partner

10/10

Exceptional

09 May 2025

Gary

Great All Round Stay

Swabrina,Japhet,Gideon,Brian,Wendy,Zeina,Titus,Elizabeth and Mary were great hosts at the kids zone, we played Spoons, Uno, Table Tennis, Pool, and Table Football with them all

Partner

10/10

Exceptional

05 May 2025

Carmen

Lovely Resort

Great facilities and access to beach, excellent and friendly staff. Has everything you need!

Friends_and_family Friends

8/10

Excellent

02 Apr 2025

Verified traveler

A bit of paradise

Nice hotel. Great place if you are looking for a self-contained resort. Four pools, multiple restaurants, private beach, bars, spa and more. Definitely a great place to unwind, relax and enjoy beautiful surroundings. Hotel is a bit remote; you’ll need to hire transportation to visit places.

Partner

10/10

Exceptional

26 Mar 2025

Belinda

Loved staying here would come back again the food the staff the whole place ,the security and the entertainment team were all amazing.lots of picture spots swimming sitting ooh my it’s just amazing.love my stay here will be back Sarova

Business_and_leisure Self

10/10

Exceptional

16 Mar 2025

james

Excellent service . Excellent food . Nice property

Leisure Partner

10/10

Exceptional

12 Mar 2025

Christopher

Great staff and variety of quality food choices. We really enjoyed our 2 hr snorkelling trip off of the beach. The beach itself is nice for walking ,but expect some salespeople to interrupt you and a fair bit of seaweed in the water. The pools were perfect though for us and our teenagers. All in all, we thoroughly enjoyed our 4 nights at Whitesands.

Leisure Family

10/10

Exceptional

21 Feb 2025

Simon

Amazing hotel in Mombasa

My stay at Sarova Whitesands Beach Resport & Spa in Mombasa was amazing. It is a wonderful hotel at a stunning location by the Indian Ocean. And the service in the hotel is really good and with the personal touch.

Business

10/10

Exceptional

19 Feb 2025

Ashok

An amazing property right on the beach. Great staff and superb service

Leisure Family

10/10

Exceptional

17 Feb 2025

Anthony

The service at Whitesands was wonderful. The staff are all very pleasant and helpful. We really enjoyed our stay.

Leisure Family

4/10

Poor

07 Feb 2025

Faika

We are regular guest at the hotel however on this occasion we were offered rooms which were adjacent to a building site. Naturally, we were unhappy with the room and this resulted in a lot of frustration and prolonged discussions in trying to get an alternative room. Whitesands has always been my first choice however I think they are now putting more emphasis in an accommodating large conferences and off sites then making arrangements for regular tourists.

Leisure Family

10/10

Exceptional

03 Feb 2025

Virendra

Attentive staff. Clean throughout property. Beautiful landscape. Excellent restaurants. Stayed 5 days and did not have reason to leave the property

Leisure

10/10

Exceptional

30 Dec 2024

Guenaelle

Beautiful hotel

Amazing stay and all inclusive..loved it. Huge hotel, everyone is so friendly and helpful.

Partner

10/10

Exceptional

26 Dec 2024

joan

First let me get this opportunity to thank all the staff. All the staff members we encountered were all extremely friendly, amazing and exceptional. Kudos
to Japheth and Ian from the Animation team, Esther at the front desk, Harry, Harun, Edith and Ferdinand in the restaurant. Our housekeeper was also very patient with us, I’ve forgotten her name.
The resort is very clean and there are many activities to do during the day. There is also entertainment in the evening. The guy who sings in the dinning room has an amazing voice.
We generally had a wonderful time at the resort and we look forward to returning soon. If you are looking for a place to go, please don’t hesitate to book this resort, you won’t be disappointed.

Leisure Family

10/10

Exceptional

24 Dec 2024

Birju

We had a wonderful stay at the hotel - the food is excellent, the property is wonderful, and there are lots of pools across the hotel- including an adult only one.

The only downside is that the beach is not clean - there's lots and lots of seaweed all around which if cleaned up would make a big difference

Leisure Partner

10/10

Exceptional

16 Dec 2024

Verified traveler

Would

10/10

Exceptional

21 Oct 2024

FESTO

Courteous and service oriented staff; excellent facilities all round and the food is gorgeous, delicious and diverse!

Business

10/10

Exceptional

17 Oct 2024

Harshil

6 stars for hospitality if I could

Absolutely fantastic hospitality from Whitesands. Well done to the whole team. You all are doing a great job. Keep it up.

Business Self

10/10

Exceptional

07 Oct 2024

dollar trambaklal

Great staff and a service with a smile every time.

Family

10/10

Exceptional

20 Sep 2024

Julius

It was nice and clean. The staff are great and helpful.

Business Self

10/10

Exceptional

15 Aug 2024

Jericah

Excellent service, friendly staff. 10/10

Leisure Family_with_children

8/10

Excellent

24 Jun 2024

Melissa

Lovely facilities, very clean rooms. Staff were friendly, helpful and courteous. Dinner options on the first night buffet were fantastic - seafood galore! Saturday breakfast with bubbles was a nice touch. As the week progressed the food quality and options became much the same fare with small pockets of variation. The fruit selection for breakfast was wonderful but management need to make it more accessible to multiple guests at a time as waiting and pushing in became an exhausting problem. The plastic sunbeds along the seafront need to be updated, the Lamu style beds in the seafront are a big hit. Having single beds would help with overall availability for guests, especially when busy. Great hotel and a fantastic stay.

10/10

Exceptional

23 Jun 2024

Gilbert

Service is amazing. One of the best resorts I’ve ever been to.

4/10

Poor

26 May 2024

Murtaza

expeience not good this time

Business_and_leisure Family

2/10

Poor

21 May 2024

Omaima

Too hot and ac don’t work and the worse part is no air conditioner in restaurant it was very hot to sit and eat without sweating and feeling so uncomfortable

Leisure Friends

10/10

Exceptional

03 Apr 2024

Keval

Stayed at Sarova Whitesands after very many years. I was extremely happy to have spent time here. The hotel facilities, staff, and food spread are all immaculate.

Leisure Self

10/10

Exceptional

30 Dec 2023

Maina

Had an excellent stay at Whitesands! Property has been impeccably maintained, food was excellent as always with lots of variety, and especially loved the daytime food stations that are always fresh and hot. Lots of activities for everyone especially the kids, decent but small gym, lots of pools, and very friendly staff. I had one issue that was promptly addressed. A !

Leisure Family

10/10

Exceptional

24 Nov 2023

Margaret

The place was nice and clean and the staff was amazing. My parents had a great time. One of the staff Elizabeth was exceptional went out her way to make my mum, Rose feel well taken care off during the stay. The whole experience was great. My dad loved getting his newspapers every morning. It was amazing.

Leisure

10/10

Exceptional

13 Oct 2023

Janet

Wonderful rest!

The food was so good and the staff was incredible.

Partner

10/10

Exceptional

17 Sep 2023

Abbas

Excellent food, friendly staff, comfortable room with ocean views, just overall a beautiful resort.

Self

8/10

Excellent

01 Aug 2023

Helen

A lovely stay but room for improvement.

Wonderful facilities, beautiful views, very well maintained.
Lots of space and room to enjoy and relax.
Poor standards of service in all restaurants apart from some excellent staff like James (total star), Catherine and Joel.
Food below average.

Friends_and_family Family

10/10

Exceptional

27 Jul 2023

Jane

Sarova Whitesands is an excellent facility with one of the best beaches in the world. This was our second consecutive stay at the hotel. We loved it so much last year that we returned this summer and stayed for six days and we could have stayed longer. The staff is professional, courteous and responsive to requests. The food is delicious. The variety of pools provides options for children and adults and the rooms are well serviced. I used the Ozone children’s club for my son and the spa and I would give both a 5 star rating. We will be back!!!

Leisure Family_with_children

6/10

Pleasant

13 Jul 2023

Kiran

Great dependable venue that we have stayed at many time. Outstanding service from waiters, cleaners, staff in general.
The only reason I don’t give it a 5, is that we were given a room very far from the dining area and entrance which meant that my dad had to go up and down several stairs to get to the room from the dining area. They were able to move him to a ground room, but it was even further away!
Considering we were staying for 5 nights, I’d have hoped for more accommodation.
Otherwise they were great. Beautiful beaches, clean facilities, excellent location and setup.

Leisure Family

10/10

Exceptional

10 Jul 2023

Lillian

My stay at White Sands Sarova.

Had a great time, excellent view, very clean, enjoyed the delicious food, staff very friendly, hope to visit again.

Friends_and_family Family

10/10

Exceptional

29 Apr 2023

AMIR ADHAM

Good food

Business_and_leisure Family_with_children

10/10

Exceptional

20 Apr 2023

Stella

The staff was friendly and reliable. Good food, excellent ambience.

Business_and_leisure Family

10/10

Exceptional

12 Mar 2023

Caroline Nyambura

Jacqueline was awesome! She changed our ground floor room to the 2nd floor for a better view of the ocean. Timothy (at lido bar) went above and beyond to make our stay memorable. The entire staff was welcoming and friendly. We enjoyed our stay as usual and will be back soon.

Leisure Partner

6/10

Pleasant

28 Feb 2023

Cassandra

The staff were outstanding. Had the best massage I have ever had at the Spa. The food was better than we have had elsewhere in Africa. The property itself was beautiful and well taken care of! The security was top notch ! However,
there were bugs in the room. My friend was completely eaten up with bug bites!!! Our room location was not what was touted to be. The swimming and beach were an utter disappointment. At low tide it smelled and you couldn’t swim.

Leisure Friends

10/10

Exceptional

27 Jan 2023

Peter

The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect.
Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day.
Pick up worked well.overal, great

Leisure Self

6/10

Pleasant

25 Jan 2023

Matthew

This hotel is very beautiful and the staff is friendly, for me my issue is the prices for the food and amenities. The mini bar is boarder line thievery and the amminties are way over prices like 20 minutes for 40$ to rent a wave runner. The whole place is set up to keep you there and keep your money there. If you want a luxury hotel like in the states it's great, if you want to experience the real Kenya and it's culture this isn't your place.

Leisure Partner

10/10

Exceptional

01 Dec 2022

Kerry

Property was very clean.

Leisure Friends

10/10

Exceptional

14 Nov 2022

John

Everything from check in to check out went perfectly. We especially appreciated the service from Morris and Rebman , the both went above and beyond.

Thank you,

John Conly

Leisure Friends

10/10

Exceptional

24 Oct 2022

Einas

-

Business Self

10/10

Exceptional

17 Oct 2022

Faduma

lovely place

Business_and_leisure Self

6/10

Pleasant

10 Oct 2022

Cynthia

Checkin/checkout was excruciatingly slow and inefficientm
Service staff did not seem well trained or equipped to answer questions or assist with service isdues.
Food was marginal
Poolside and beachfront was really nice.

Leisure Partner

8/10

Excellent

10 Oct 2022

Johanna

Sarova White Sands in Mombasa is a great hotel and easily one of the best. The only problem I have is that it gets incredibly crowded due to its size and therefore the amenities such as the main dining room gets super congested. The food selection is wide however the quality of some dishes (especially the curries) that stand for a while tend to spoil easily. The curry I had was not heated at all. The property however is beautiful and expansive. The service from staff and their concierge section and transport is super professional and very affordable as is the hotel itself.

Business_and_leisure Self

10/10

Exceptional

02 Sep 2022

wily

A little slow process but good. The hotel is very nice and the food at restaurants is very good too!

Leisure Family