Wee Teck
Attentive staff and serene environment. A good respite
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9.4/10Excellent155 Reviews
Cleanliness9.8/10 9.8
Service9.6/10 9.6
Comfort9.8/10 9.8
Condition9.8/10 9.8
Amenities9.4/10 9.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hoshino Resorts KAI Poroto
With a stay at Hoshino Resorts KAI Poroto in Shiraoi, you'll be within a 15-minute drive of Upopoy National Ainu Museum and Park and Shikotsu-Toya National Park. This 4-star ryokan is 15.3 mi (24.7 km) from Noboribetsu Marine Park Nixe and 17.7 mi (28.6 km) from Jigokudani.
This ryokan offers designated smoking areas. Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite. Make yourself at home in one of the 70 guestrooms featuring minibars and flat-screen televisions.
Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and electric kettles.
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When you stay at Hoshino Resorts KAI Poroto in Shiraoi, you'll be within a 5-minute walk of Upopoy National Ainu Museum and Park. This ryokan is within the region of Rusutsu Resort. Make yourself at home in one of the 42 guestrooms featuring minibars and flat-screen televisions.
Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and electric kettles. Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
Popular amenities
Parking available
Dining services
Concierge
Spa
Non-smoking
Check-in and check-out
Check-in from
2:30 PM
Check-in until
6:00 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Unicode Support true
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
-
You need to know
- One child 2 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Half Board is not included in the Half Board rate for children aged 0-2.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
-
Minimal age
18
-
Spoken Language
Japanese
English
Nearby attractions
Upopoy National Ainu Museum and Park
0.1 km / 0.1 mi
Shiraoi Tourist Information Center
0.4 km / 0.3 mi
Lake Poroto
0.7 km / 0.4 mi
Kojohama Onsen
10 km / 6.2 mi
Nishiki Onuma Park
10.5 km / 6.5 mi
Tarumae Garo
11.4 km / 7.1 mi
Shikotsu-Toya National Park
15.2 km / 9.4 mi
Noboribetsu Marine Park Nixe
19.9 km / 12.3 mi
Date Jidaimura
23.8 km / 14.8 mi
Jigokudani
28.5 km / 17.7 mi
River Oyunuma Natural Footbath
29.1 km / 18.1 mi
Mount Tarumae
35.6 km / 22.1 mi
Kokenodomon
46.3 km / 28.7 mi
Lake Shikotsu
47.9 km / 29.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 42
- hotel
- Car park
- 24-hour reception
- Wi-fiExtra charge
- Lift access
- Spa treatments
- Breakfast
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoshino Resorts KAI Poroto
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE NON SMOKINGTRIPLE • NON SMOKINGTPL.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoshino Resorts KAI Poroto
TRIPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TPL.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room NON SMOKINGRoom • NON SMOKINGROO.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoshino Resorts KAI Poroto
Room NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: ROO.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE JAPANESE ROOM NON SMOKINGSUITE • JAPANESE ROOM NON SMOKINGSUI.JE-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- JAPANESE ROOM NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoshino Resorts KAI Poroto
SUITE JAPANESE ROOM NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- JAPANESE ROOM NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JE-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hoshino Resorts KAI Poroto
50
reviews shown
Carmen
The half board Japanese meals were one of the best we have had. The onsen was fabulous, especially the outdoor part. Though I should have been mindful that the one called O was opened to public during certain hours. It was a bit crowded during those times. All in all, a lovely stay !
Su Hua
Newer, gorgeous property with Ainu elements at a serene part of the small town. Nice, minimally designed room with great view of the lake, great for a relax trip. Onsen water is brownish and feels v therapeutic, smoothening for the skin.
Food is alright, breakfast portion is a little small. Unlike other similar grade onsen hotels, there is no drinks provided in the room - only a jug of water, this is rather disappointing. Can't be sure the water is fresh. If this is due to environmental practice, the hotel could have provided water in aluminium can...
Food is alright, breakfast portion is a little small. Unlike other similar grade onsen hotels, there is no drinks provided in the room - only a jug of water, this is rather disappointing. Can't be sure the water is fresh. If this is due to environmental practice, the hotel could have provided water in aluminium can...
Momilani
Nice room.
Harry
.
Juan Pablo
I love this place. I could stay for a whole week.
The rooms are awesome. The views are unbeatable, the onsen is wonderful, and the staff is the best of the best.
Thanks, Tristan, and everyone else who helped during my stay 😊
The rooms are awesome. The views are unbeatable, the onsen is wonderful, and the staff is the best of the best.
Thanks, Tristan, and everyone else who helped during my stay 😊
Carol
The area was beautiful and peaceful and very calming. The onsen felt realy nice and rejuvenating after our snowboarding crash course. They also had dryers in the hotels for snowboards and boots and where more than happy to turn it on for us.
Gary Kai Ming
Well trained staffs
Olivia
We had the most gorgeous time at this beautiful ryokan/onsen/resort. The setting is so calm and luxurious – I’ll never forget sitting in the (huge) window of our room in the evening and morning, watching the birdlife over the pond and river, with the snowy mountains in the distance. The outdoor onsen is especially spectacular in the early mornings and late nights, and we appreciated that even at 'busy' times during our stay there were only a handful of other people at most in the onsen. It was also lovely to have information for those new to onsen, so everyone felt welcome and comfortable, and a recommended 'itinerary' for a one-night stay, acknowledging that many (like us) would only have a short time here. Dinner and breakfast were both stunning in the traditional ryokan style, with lovely sake and wine on offer in the evening. The hotel is clearly able to accomodate a large number of guests but is cleverly laid out (as is the dining room) to make it feel very intimate and private for each guest. It’s such a special and calm place, and one I’ll always think of very fondly! (PS. You can access the National Ainu Museum by foot via the hotel car park, or it’s a very quick drive next door. We visited after checking out — not to be missed!)
Noriko
Lovely friendly staff. Very attentive and caring.
Pei
The friendly staff, their service is outstanding. There is a dedicated person who welcome you, carry your bags, give you a tour of the facility and the room.
The room is clean and comfortable, great amenities, the only thing that I do not like is they blast the heater to high, even with lowering the temperature, it is still very hot.
The room came with dinner and breakfast. I did not tell them in advance that my husband is allergic to diary, So there have no time to amend the menu for dinner. But for the breakfast, they were able to substitute all dishes with diary with alternatives. Service is excellent and over and above.
The room is clean and comfortable, great amenities, the only thing that I do not like is they blast the heater to high, even with lowering the temperature, it is still very hot.
The room came with dinner and breakfast. I did not tell them in advance that my husband is allergic to diary, So there have no time to amend the menu for dinner. But for the breakfast, they were able to substitute all dishes with diary with alternatives. Service is excellent and over and above.
Chantelle
Two words: the view!! It was one of the best resort we’ve stayed in. An easy 8 minute walk from the train station or 5 min taxi ride. Located next to the Ainu museum. The staff were friendly and super hospitable. When we got there we were assigned a hostess would gave us a tour of the resort and amenities. The outside livable onsen was amazing, relaxing, and had the most beautiful views of the lake and mountains. The insider onsen was nice but it is open to the public so I only went once. But the best was the onsen bath in the room, but warming it is extremely hot like boiling water lol but once you open the window it’s much more pleasant.
David
Room is very spacious and nice, design and ambience are so great. It will be better if it can offer upgrade option for dinner, and offer transfer service to JR station.
Victor
Room spotless, harmonious with fantastic view. Very courteous staff. It was a top quality stay.
Rachel Lai Ching
Excellent service, high quality food, onsen was amazing.
Cyriac
This is the place to stay.
This is an absolutely outstanding place. Unique, gorgeous architecture, top quality.
Joseph
Room onsen tub was small, food is terrible (except for the milk pudding for dessert). There is a rotten moat that bred mosquitos and were landing on our window. No bars, facilities, amenities etc...
James
The staffs were very kind and professional. The lake view was the best.
Miriam
Excellent services and environment
MARIO
Japan Gems
Incredible staff and an incredible room with private onsen
Christina
Well trained staff and relaxing environment.
Laura
Amazibg onsen and private bath in room with largw windows and pond& lake views. Very private withbexcellent meals.
Wasamon
Food is good. Room is nice.
supakrit
good
Shu Juan
Very relaxing stay
Hou Ming Joyce
The onsen is excellent
Amanda
Beautiful location, very comfortable room with an onsen in your bathroom. The private open air onsen is wonderful, one of the most peaceful moments of our trip. The hotel is architecturally gorgeous and the way it blends with nature is stunning.
Food is ok, there’s only one restaurant and you have to book breakfast and dinner - otherwise you have to walk to get something to eat as there’s nothing the kitchen can prepare which I find a bit disappointing after several hours traveling and feeling super tired. Dinner was great although for tourists not used to the style there could have been an explanation of the set menu which I found out later there were many dishes I was allergic to and couldn’t change.
Overall is a nice hotel for a one night stay but given above preparation is needed.
Food is ok, there’s only one restaurant and you have to book breakfast and dinner - otherwise you have to walk to get something to eat as there’s nothing the kitchen can prepare which I find a bit disappointing after several hours traveling and feeling super tired. Dinner was great although for tourists not used to the style there could have been an explanation of the set menu which I found out later there were many dishes I was allergic to and couldn’t change.
Overall is a nice hotel for a one night stay but given above preparation is needed.
DONGJU
온천 좋습니다.
침대 매트리스 매우 편안해요
식사도 좋은편
하지만, 작습니다.
1박은 좋구요. 2박은..
침대 매트리스 매우 편안해요
식사도 좋은편
하지만, 작습니다.
1박은 좋구요. 2박은..
JINSEOK
온천은 최고이구요 직원분들 다들 친절하셨습니다. 조경도 잘되었고..한가지 아쉬운건 호텔 주위로 산책로를 조성해주셨으면 얼마나 좋았을까 하네요. 그 이쁜 포로토호수를 더 가까이서 즐길수 있게...
Tsungming
舒適的環境和輕鬆的用餐，真的是很棒的一趟旅行體驗
Hyunju
The landscape is really beautiful and the spa is also satisfactory.
I just want to mention the quality of the service. The staffs are very kind and sincere, but I don't think the system isn't well-organized. They are all very young, not much-experienced, and it takes much time to get properly served.
For example, I arrived earlier than the schedule, so I checked in and went out to look around. When I came back, I expected to be ushered to my room immediately, but they made me stand in the lobby for 5 mins. or so without further explanation.
The food was a litte experimental, and very slowely served.
I just want to mention the quality of the service. The staffs are very kind and sincere, but I don't think the system isn't well-organized. They are all very young, not much-experienced, and it takes much time to get properly served.
For example, I arrived earlier than the schedule, so I checked in and went out to look around. When I came back, I expected to be ushered to my room immediately, but they made me stand in the lobby for 5 mins. or so without further explanation.
The food was a litte experimental, and very slowely served.
CHIENHAO
整體都非常棒
SOYEON
객실은 넓고 깨끗하고 아름답고 직원들은 모두 친절하고 상냥했습니다. 노천탕은 매일 가고 싶을 정도로 좋았습니다.
단지 노천탕의 탈의실 바닥에 먼지와 머리카락이 많아 청소가 조금 아쉬웠습니다.
단지 노천탕의 탈의실 바닥에 먼지와 머리카락이 많아 청소가 조금 아쉬웠습니다.
HYE YOUNG
호수전망이 너무 아름답습니다. 식사도 만족스러웠습니다.
YOUNGWOOK
모든 면에서 만족함
Eunji
모든 점이 좋았습니다. 호수 위에 눈이 소복하게 쌓여서 아름다운 뷰를 보며 온천을 즐길 수 있었어요. 역에서도 멀지 않고 호텔에서 택시를 불러줘서 편했어요~ 다시 방문하고 싶은 곳입니다 !
Kwok hung
Excellent
SZUSHUN
服務細膩、恰到好處。晚餐和早餐我給非常高的評價，新鮮、美味的北海道及愛奴族的特色料理。只可惜這次我住的雙床房型的床太軟睡不好，其餘沒有什麼可挑剔的。
SHIHHUI
服務非常棒，環境跟泡湯設施非常好。
Yuehhsu
露天溫泉很棒，大廳烤火很舒服
飯店距離車站有一小段距離（走路10分鐘）如果下雪的話建議搭計程車
飯店距離車站有一小段距離（走路10分鐘）如果下雪的話建議搭計程車
Pik Amy
酒店設計簡約，漂亮，與大自然融為一體。客房整潔，一塵不染。職員禮貌，及主動幫忙。戶外溫泉體驗特別良好。
Wing yan
nice decor
wondersful onsen
the only problem is no bottled water in room
wondersful onsen
the only problem is no bottled water in room
Hyunsik
너무 즐거웠고 친절한 접대 감사합니다
SZUYU
泡湯很舒適，但女生的會湖景有點被擋住，看的比較不是遼闊的景！
不過還是很美
不過還是很美
??
홋카이도산 재료로 만든 식사와 서비스가 좋았습니다
Wu Chung
The onsen is extraordinary, and the meals are great
joohyun
조용히 경치를 만끽하며 스파도 하고 멋진 코스요리로 행복한 시간을 보냈어요
mo hui
1
Carmen Leonor
入住經驗由一個令人不太愉快的check in開始，還沒有正式開始手續時，已被告知我今晚晚餐時間只有下午5時30分這個選項。向工作人員表達下午5時30分這個晚餐時間並不理想，工作人員幫我向另一個英語表達能力較強且看起來比較資深的工作人員轉達能否調配晚餐時間，該看起來比較資深的工作人員表達不能，我向資深一點的工作人員表達是否我今天check in時間太遲以致我沒有選擇晚餐時間的權利(當時是下午3時30分)，工作人員表示不是，那我再詢問原因，工作人員說其他客人已在之前作出網上預訂。我再表示，我並不是透過酒店官網作出預訂，而是經過第三方平台作出預訂，如果晚餐時間是有限制，或用餐理想時間受先到先得限制，理應透過平台提醒住客先作出預訂及時間為先到先得，而不是住客不知就裡來到被告知，你的晚飯時間只有下午5時30分這唯一選項，現在你給我的選項只有一個，我只能接受？資深員工有點輕挑只回一字:Yes。
我也給該名員工回覆一句:Then I don’t accept
該名員工才再幫我向其他人詢問，才幫我改到晚餐為7點半這個時間。
想試問一個在渡假的人誰想在下午5時30分就享用晚餐？請高級品牌星野集團改善這個問題。介紹房間的員工可能英文比較一般，聽完也不知房間有甚麼設備。
房間裝飾及餐膳加入北海道原住民元素令人感到驚喜，此為住宿亮點，請保持這兩個特點。餐點早晚兩餐也非常美味，用餐氣氛及環境令人愉快，餐廳員工有禮且具備相關知識。
我也給該名員工回覆一句:Then I don’t accept
該名員工才再幫我向其他人詢問，才幫我改到晚餐為7點半這個時間。
想試問一個在渡假的人誰想在下午5時30分就享用晚餐？請高級品牌星野集團改善這個問題。介紹房間的員工可能英文比較一般，聽完也不知房間有甚麼設備。
房間裝飾及餐膳加入北海道原住民元素令人感到驚喜，此為住宿亮點，請保持這兩個特點。餐點早晚兩餐也非常美味，用餐氣氛及環境令人愉快，餐廳員工有禮且具備相關知識。
Siu Leung
酒店質素很好，服務員態度親切及主動幫助顧客 外在不可控因素例如蚊患嚴重 令我對酒店的印象扣了有一些分數。附近亦有齊Coop, Daiso等超巿及商店，走遠些少還有分散疏落的食肆 大多集中在最接近的白老JR駅。開車去的會更好，不開車的就可坐巿內循環巴士。
Location & surroundings
Hoshino Resorts KAI Poroto
1-1018-94 Wakakusa, Shiraoi, Japan
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Hoshino Resorts KAI Poroto
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