Name: Oyado Kiyomizuya
Address: 173 Noboribetsu Onsen-cho, Noboribetsu-shi, Noboribetsu, 059-0551, JP

10/10

Exceptional

28 Dec 2025

Mariko

The room was very spacious and clean, but one thing I didn't enjoy was the smel of bug killer spray. I think I wasn't lucky. I'm sure the room usually doesn't smel. The food was amazing.

Leisure Family

6/10

Pleasant

18 Dec 2025

Aidan

Pros:
- very spacious room
- very comfortable Japanese-style beds
- outdoor onsen pool was incredible
- excellent service/attentive staff
- walkable to Jigokudani and shopping street
- water/electricity/heating all functional

Cons:
- very outdated decor (though if you’re just there to sleep, that’s fine)
- hallways feel like they are from The Shining
- random gunk all over the walls and peeling wallpaper (in hallways and room)
- some mold in the bathroom
- generally in a state of disrepair unfortunately

Leisure Partner

10/10

Exceptional

29 Jul 2025

Julian

Great traditional ryokan with Hot Springs Onsen.

Leisure Family

8/10

Excellent

28 May 2025

Marc

A generally clean but dated accommodation which could need some touch-ups. The service was excellent, the room ok, though no A/C and might become hot in summer. The one sore spot was the bathroom: the shower curtain was full of black mould spots - the rest of the bathroom however was ok. As I have only seen this the last morning - I was using the onsen the other days, it made no sense to complain to the front desk. However, this shouldn’t have happened in the first place as this was not a hidden spot but very obvious.

Another disappointing thing, not the fault of the property though, was the limited availability of restaurants as many were closed in town.

Leisure Self

6/10

Pleasant

20 May 2025

Jerome

The say was fine for one night.

Well located but old property that would deserve to be refreshed.

Friends_and_family Family

10/10

Exceptional

08 Oct 2024

Siu Wang

Osen is good

Friends_and_family Friends

8/10

Excellent

15 Jul 2024

Shan

nice onsen

Leisure Partner

10/10

Exceptional

20 Jan 2024

Nancy

First time to Noboribitsu and it was great. It deep down in the mountains in its own little town. Definitely would have to take a bus or taxi in to get to the town

8/10

Excellent

12 Oct 2023

Steven

One night stay

Staff is excellent. The building is a bit dated but good enough and clean for us. The suit (2 rooms) is so spacious. We have a choice to sleep either on the “tatami “ or bed. We had the Half Board (Breakfast and Dinner) definitely worth for the money and experience. The hike in the surrounding area was excellent. Recommend strongly 😀

Partner

10/10

Exceptional

10 Oct 2023

Heegon

Good

Leisure Family

8/10

Excellent

15 Jul 2023

Muhamad Nasri

Booked two rooms for my family and they upgraded us to two bigger rooms. The property is a little antiquated and small, but still well maintained in spite of its age, and retains quite a bit of charm. Location wise it is slightly further away compared to the other properties, so requires abit of uphill walking. There is an indoor and outdoor onsen. I enjoyed the quietness and calm of the propert the most - it was very healing.

Leisure Family

8/10

Excellent

02 Jun 2023

JIMMY PENG SOON

Nice place to stay if u want to get out of the city for some peace and quiet. Dining is not easy to find. Many places are closed when we were there. The hotel service staff were excellent but while the onsen was good, it’s very old and run down.

10/10

Exceptional

09 Dec 2022

Verified traveler

Great Japanese style inn

Wonderful Japanese style inn. Excellent meal, delicious Japanese food is served in your room. Onsen water quality was outstanding! Staff was friendly.
Older building, but still worth to visit.
We will return!

Partner

10/10

Exceptional

20 Sep 2022

Byeong Seon

A bit old. Plenty of room space. Friendly staffs and service. Famous onsen water but the onsen facility is aged and update would be be appreciated.

Leisure Partner

6/10

Pleasant

27 May 2022

Verified traveler

They’ve seen better days

I was singing ‘I’ve seen better days’ song the whole time. The building was a little run down and bath/spa was dark and slippery. They have very nice specially made tatami at the reception with carp embroidery. Staffs were somewhat upbeat and nice.

Self

10/10

Exceptional

12 Dec 2019

Verified traveler

Great view of the lake. Had a chance to experience traditional rooms

Leisure Friends

8/10

Excellent

02 Dec 2019

Verified traveler

Service was great. Reception was friendly. Hot spring place was not as big as I expected. However, the room Was overall clean and tidy just a bit old.

Partner

8/10

Excellent

28 Oct 2019

Lina

Nice Small Noboribetsu Hotel

A very nice small hotel, unfortunately they are not realy separate smoking and non smoking rooms

Partner

6/10

Pleasant

13 Oct 2019

CHEE KEONG

Chose this ryokan to avoid tour groups & hectic buffet breakfasts.. However age has caught up with this ryokan. In need of some major upgrading. Room carpet appeared worn out, safe n bathroom harkened from 1980s. Onsen was dank. The water's high sulphur content probably explains the crusty pool bottoms. Large drops of condensed steam dropped from the onsen ceiling on unsuspecting guests' head as they soak. Certain part of the ceiling appeared to be balking and was in need of urgent attending to or repair. The only outdoor pool was alright except that guests from adjacent hotel could peek over the bamboo fence and foliage at one side of the pool. If you are looking for a kid friendly ryokan, this ryokan may been suitable for you. Cot in the female onsen, crying child at next door onsen, an infant doing the same in the adjacent room. Dinner and breakfast were sumptuous and expectedly heavy. Our elderly floor stewardess was polite, attentive and is the best part of our stay in this ryokan. Unlikely we will return..

Partner

8/10

Excellent

11 Oct 2019

Verified traveler

very traditional onsen ryokan
spacious room
two indoor onsen, male and female, but only one outdoor onsen, male in the morning, female at night
the outdoor onsen was a little bit disappointing, small, not much view

Friends_and_family Family_with_children

10/10

Exceptional

08 Oct 2019

Verified traveler

Best onsen in the area

The onsen was amazing, both in and out

Partner

10/10

Exceptional

07 Oct 2019

Glenn

Peaceful and relax full

The hot springs were so hot and the cuisine was amazing

Partner

6/10

Pleasant

16 Sep 2019

Verified traveler

Great Onsen

Bit run down overall. Bit on the side of town but easy walk to anywhere you might want to visit or to get into 'town'. Onsen is very nice, different temparature baths and right from the source

8/10

Excellent

13 Sep 2019

Verified traveler

Amazing onsen but food can be better

Food was a bit disappointing.
Onsen itself was probably thes best in town

Friends_and_family Family

8/10

Excellent

08 Aug 2019

Angela

Comfortable stay at a traditional ryokan

A very traditional ryokan stay. Opted for half board and food was good. Location about 5 mins from shopping street where there were lots of food. 10 mins walk to hell valley. Service provided was good and staff were polite. Hotel staff drove us to the bus terminal for our bus to the train station.

Friends

4/10

Poor

08 Aug 2019

Verified traveler

I booked a 4 person room. However, the hotel insists that the booking is only for a room type but not for the additional beds. This really doesnt make sense since i would presume i have 4 beds given i booked a 4 person room. Other than this the staff is pretty friendly and polite. Nice osen.

Friends_and_family Family_with_children

10/10

Exceptional

15 Jun 2019

Verified traveler

Excellent facilities and kind waitstaff. You should speak Japanese to ease check-in though.

Leisure Self

8/10

Excellent

16 May 2019

Verified traveler

The property is old and in need of renovation but the rooms were clean. The service was excellent

Leisure Family

10/10

Exceptional

14 Feb 2019

Verified traveler

The hotel has aged, but functional, the quality and quantuty of food were good. Staff friendly.
E.

Leisure Family

8/10

Excellent

06 Nov 2018

AKSY

Nice ryokan with really big 2-in-1 rooms, we had the one with both tatami and western-style bedrooms. Ryokan onsen was great too. Location is central and walkable to town, Jigokudani Hell Valley and down from Oyunuma Natural Footbath. Ryokan provided breakfast and dinner was good! Free parking for self-drive. Staff were friendly though spoke little English.

10/10

Exceptional

22 Oct 2018

Kevin

This is a very homely hotel amidst large-scale hotels in the same town and offers a quiet retreat as described by others. Staff at the reception and room service were all extremely polite and informative and we got along well with barely any knowledge of Japanese language. We opted for the half board stay for two nights and the meals were amazing. The breakfast was a very generous spread and the dinner sets were stunning. The standard dinner menu was quite a feast in itself and we upgraded the second dinner to the wagyu beef dinner set which was way too much food to finish for us. There is an outdoor and indoor onsen, which has a fixed schedule of rotation to be used by the opposite genders. Do note there are 3 options of timings for meals to be served. A nice little touch they had was a little jammer pro musical set at the lounge in replacement of a live band.

6/10

Pleasant

25 Jul 2018

Reese

The staff were so kind and provided the best service. But the futons were not clear and it seemed that no one cleaned the onsen area even though it says they do when they switched women's and men's.

10/10

Exceptional

20 May 2018

Ernst

This hotel excells in everything above the already high standards in Japan. Friendliness, cleanliness, service, good size rooms. Excellent location, about 10 minutes walk into town. Bus from the railway station stops very near the hotel. Recommend highly.

8/10

Excellent

08 May 2018

Verified traveler

Old traditional hotel but serves its purpose. Clean and staff are heart warming with excellent service.

8/10

Excellent

03 Feb 2018

Gen

Cute little family owned establishment

The hotel was well located, close to the area’s attractions. You can tell that cleanliness is really key to the staff , as they take great pains to ensure that everything is super neat and clean. The staff are extremely friendly and was so helpful to us during our stay. Massive kudos!

8/10

Excellent

29 Dec 2017

Verified traveler

Very good location. Clean but quite worn out.

Family

8/10

Excellent

22 Dec 2017

Verified traveler

Good accommodation

Walking from bus terminal to hotel is a challenge during snowing.
The hotel information on Expedia was not entirely accurate as we were asked to top up for extra guest. During booking, Expedia should have provided the option for the total number of guest staying instead of just indicating the total number of guests can be accommodated.

8/10

Excellent

16 Dec 2017

Verified traveler

If you don't book meals with the hotel, the only options are at the shopping street about 10 minutes away.

Partner

8/10

Excellent

16 Dec 2017

Verified traveler

If you don't book meals with the hotel, the only options are in the shopping street about 10 minutes walk away.

Partner

6/10

Pleasant

02 Dec 2017

PuiYee

Good dinner and excellent service

The onsen was abit run down. Services and crab dinner was good. We was not sure if wa the right hotel as it was dark and snowing. The staff approached us at the car park in front to confirm our booking.

Partner

10/10

Exceptional

20 Oct 2017

Verified traveler

2 night stay

This place is slightly more affordable than other places in town. Parking is done by staff and you get your car key back when you check out. Town is pretty small and everything is within walking distance, so I didn't have to ask for my car during my stay. Room was spacious. Has its own indoor and outdoor hot springs-small but kept organized and felt personal. Room was dated but tidy. Got offered snack, new set of yukata, socks, and other amenities every day. Great service by staff members and it was a tidy, quiet and cozy place.

8/10

Excellent

20 Aug 2017

amy

Lovely hotel close to attractions

5 star service, very close to main attraction in town - 5-10 min walk. Great in room traditional Japanese dinner.

8/10

Excellent

22 Jul 2017

Verified traveler

Traditional Japanese guest house with thermal bath. Staff were very friendly and helpful. The hotel serves traditional breakfasts and dinners in the rooms. However these must be booked at least 3 days in advance! We missed that part, because we weren't aware of that.

8/10

Excellent

18 Jun 2017

Nick

Quaint and serene onsen.

It is a well-established place and thus some of the facilities appear to be run-down. However, the staff of the establishment more than make up for it with their hospitality. The onsen itself was on par with bigger establishment, but in fact I prefer the cosiness it offers. Location is slightly further from the others, but it also explains the quietness which I have experienced. In general, it was a very pleasant stay and definitely a romantic venue in a well-established compound.

Partner

10/10

Exceptional

06 Jun 2017

Verified traveler

Excellent experience for a traditional ryokan stay. Enjoyed the outdoor hot spring bath! The kaiseki meal was very interesting

10/10

Exceptional

23 May 2017

Verified traveler

Good location

Near to bus terminal. Easy access to area

Family

8/10

Excellent

14 May 2017

Ming2

Traditional Japanese Culture

Love the senior staff wearing kimono and speak only Japanese. Maintaining the unspoilt culture. Front desk speaks good enough english. Onsen is old though. Other than that service is very good. Sashimi is very fresh & yummy.

10/10

Exceptional

11 May 2017

shangwoon

wonderful!

reasonable price, but perfectly traditional!

Partner

8/10

Excellent

14 Mar 2017

Verified traveler

Wonderful service. Host took the time to explain and demonstrate how to use the yukata and the hotel also arranged to drive us out for dinner seeing as we had young children with us

Family

10/10

Exceptional

04 Mar 2017

CC

Wonderful hotel in Noboribetsu, great staff

Spend a night here and great experience overall. The staff was probably the friendliest of all places I have been to in Japan. In-room dinner was great as well as the breakfast. Onsen was small and great as well. Furniture was bit old but not a big deal.

8/10

Excellent

03 Mar 2017

Verified traveler

Overall worth it slurge

Overall stay was good. Slight splurge for nice onsen hotel. Onsen was decent, but there are plenty of mainland chinese that stayed here, so they broke almost every rule to onsen; including taking pictures of themselves while in the bath... Free shuttle from the bus station after we had the tourist information desk call the hotel for us; just a 3-5min drive, but definitely worth it than walking with luggage. We had in room Japanese dinner and breakfast, which was quite good. Wi-fi was decent. Walk to town and attractions were somewhat of a distance (10-15 minute walk one way). At the hotel, no sidewalks, so had to watch for buses and what not. But once in town, there were sidewalks. As always, recommend bringing a 2 prong power bar because Japanese hotels have few outlets to charge all your devices if you have a lot. No smoke smell in our room as some other reviews complained. Bit older of a hotel, but nothing that made me disgusted.

Partner

8/10

Excellent

17 Dec 2016

Angela

Nice Hot spring and the room is pretty big and nic

The staff are so pleasing and kind. They helped us to call the driver to pick up us to our next destination. Also a lady showed us all the facilities and how to wear a kimono. Everything is very clear and kind. The only thing we found a bit scary is the screw is happened on the same place again in the living room and it was picked up by the lady before the day. So... I 'm not sure if someone is not welcome us...

10/10

Exceptional

07 Nov 2016

Jeffrey

Excellent hot spring spa, convenient and clean

The best part of the hotel is it's hot spring spa. Open 24 hours, easy to excess and clean. We spent 2 nights there and enjoyed the spa 5 times.

10/10

Exceptional

02 Nov 2016

Verified traveler

Super good service I had never met

Friendly staff always can recognize you, and get prepared your shoes everytimes. Well prepared for bedtime tatami before we entered the room. Good location to Noboribetsu town

10/10

Exceptional

29 Oct 2016

Verified traveler

Very friendly staff. Excellent food!
Dinner served in room is nice

10/10

Exceptional

18 Oct 2016

THOMAS

great stay at oyado kiyomizuya

excellent hospitality, rooms in great condition -- we were very well taken care of. English well spoken by several staff. easy parking

8/10

Excellent

26 Sep 2016

Verified traveler

Best Service

Good hotel services who looks after the needs of individual from the time of arrival. Keep up the great service.

Family

10/10

Exceptional

15 Sep 2016

Danny

Traditional

Very helpful staff. Great breakfast, nice little onsen, not so great wifi. English not spoken very well.

4/10

Poor

09 Sep 2016

Verified traveler

Facilities are old

Staff and food were good at Kiyomizuya but the facilities need improvement
The bath is very small and dark. It is far from JR Noboribetsu station.

8/10

Excellent

15 Aug 2016

Verified traveler

pretty good experience, good food for room service

Overall the experience is pretty good. The food is good. I heard the hotel has shuttle to JR train station. But now it seems that they changed the policy. Now they have shuttle only to bus stop, instead of JR station. So you still need to pay around 380 per person to JR station. It is o.k. but just better to be prepared.

Family

6/10

Pleasant

11 Aug 2016

MPY

Hotel need updating

The staff service is excellent, from the moment we pull up to the hotel entrance, till we left the hotel. Someone was at the entrance to unload our luggage, took it to our room, valet parking, speedy check in. Breakfast and dinner were included in the pricing. The dinner was crab dinner with lots of small dishes. The breakfast was grill fish and lots of side dishes. The food is excellent. We had it in a separate room, but still private with only our own party. That's the good part about this hotel. The need improvement part is the overall facility. We stay in the tatami room, there were six in our party. The food large, but after putting down six futons/bedding, there were no room for walking without stepping on the futons. We had dinner around 7pm. While we are eating, they set up the futons for us, so it was a bit early to do so. The bathroom although clean, are old and dated. Some stains around the sink area and floor. Some wallpaper were peeling in other places. The paper door divider had visible stains on them too. The onsen (hot springs) has only one outdoor pool, and it was very nice. But since they clean and clean and exchange the male and female side at 9pm make sure to find out which gender has the outdoor pool first. Cleaning and exchanging at 9pm is a bit inconvenient, if you want to soak after dinner. Too rush of time. Overall, if they update the hotel in the future, I would return to stay here because of the excellent service.

10/10

Exceptional

08 Aug 2016

Verified traveler

Amazing stay

Stayed for one night and it was the highlight of our week-long trip in Hokkaido. The staffs were very helpful and offered to drop us off to the hot spring sights near the hotel. They even prepared some newspapers for us to sit on and extra towels to dry our feet when we mentioned that we were going to the natural footbath. Dinner is a must if you haven't tried traditional Japanese dinner, which is a combination of about 7-10 different individual dishes. Room is very nice and clean next to a running stream.

10/10

Exceptional

06 Aug 2016

Verified traveler

Great service and hospitality

The rooms are very spacious and the service from the hotel staff is top notch. We had to leave early the next morning and the staff pre packed our breakfast for us before giving us a lift to the bus station. One of us is a vegetarian and they were able to cater the breakfast for us. Truely excellent service and highly recommended hotel to stay in when you are in Noboribetsu

Partner

10/10

Exceptional

05 Aug 2016

Gie

Nice Hotel close to bus stop

Nice Hotel close to bus stop and hot springs is very Nice staff is very friendly if I go out hotel will give the shoes to me .and close to
7-11and restaurants. Nice place

10/10

Exceptional

23 Jun 2016

Veradej

Wonderful Stay

Wonderful service from the people at the hotel. Extremely polite and thoughtful. We love everything about the hotel from food, the traditional room, the service and smile and location.

Family

10/10

Exceptional

21 Jun 2016

Verified traveler

Excellent food, wonderful service made for a memorable stay

8/10

Excellent

21 Jun 2016

Verified traveler

Excellent food, wonderful service made for a memorable stay

8/10

Excellent

21 Jun 2016

Jack Sen

Good value for money authentic Jap onsen hotel

The service was generally great, with the staff greeting us and trying their best to serve our needs such as restaurants recommendations. They even provide shuttle and pick up service to any of the area's restaurants as it's difficult to find parking if we drive. And also provide umbrellas as it was rainy season when we were there. However, the excellent service was marred on the last day when I was feeling rather sick and had to delay my check out, which they still charged me 2100 yen for the additional hour I took to struggle to pack up and go despite my illness. Then again, maybe there's some communication barrier as the staff there generally do not speak English.

Family

8/10

Excellent

20 May 2016

Keith

Traditional Japanese Hotel

The hotel is right next to hot spring resort and an ideal place to see nature. The reception staffs speak some English to help you get around but other staffs are less so. There are two indoor hot spring rooms (one for ladies and one for gents) to enjoy but make sure you follow the Japanese traditional rules when you do so. We chose a traditional meal and room which is a wonderful experience for Japanese culture.

Partner

6/10

Pleasant

02 May 2016

Verified traveler

We stayed there for one night on 19 Apr 2016, I booked a room for 2 adults & 2 children (age 5 & 11). The hotel served dinner and breakfast at the room. They just provide one kid meal for my children, I checked with the hotel manager he said my room rate is for 2 adults and 1 kid only. He claimed that children under 5 is free that's why no meal and bedding will be provided. He asked me to check with hotels.com rather than complaint to him. It's not the service I expected and it makes one of my children didn't get any dinner/breakfast/bedding and they need to share their meals and bed.

Family

8/10

Excellent

27 Feb 2016

bullet laine

japanese traditional hotel

The hotel is great , the staff are very attentive and very personalized service , they even offer to drive you around for dinning, traditional Japanese accomodation excellent breakfast Japanese style

10/10

Exceptional

04 Jan 2016

Simon

Nice Hotel

We booked the Japanese Tatami room with half board option, it was nice surprise it has a separate living room and a twin bed room. Room is very comfortable and the dinner and breakfast are very nice. Friendly staffs and very close the town's main attraction Hell Valley. Highly recommended.

10/10

Exceptional

23 Dec 2015

Hoon Sin

Relaxing stay at Oyado Kiyomizuya

Very good onsen that came as part of the hotel room price. Excellent traditional breakfast and dinner.

Family

10/10

Exceptional

16 Dec 2015

clive

Onsen getaway

Can say enough about the service. Excellent. Good location nice onsen. Nice Japanese style hotel

Partner

10/10

Exceptional

30 Nov 2015

lau

service is super good .my shoes get wet by snow , they dried it for me .the room is big and gorgeous , separate bathroom n toilet . we choose a japanese style room , tatami bed is comfy ,Kaiseki dinner and breakfast r served in room

Family

8/10

Excellent

10 Nov 2015

Shirley

Great stay overall but a little old

The service at the hotel was impeccable and the room was very large. However, the condition of the hotel was a little old. Needs some refurbishment. The management should look into the conditions of the outdoor onsen, there were some sharp edges on the rocks. I got cut twice.

Family

10/10

Exceptional

08 Nov 2015

Rebecca

Excellent customer service

Noboribetsu is a must go for anyone who is after Japanese hot spring experience. The hotel was a complete experience for Japanese Ryokan, the hotel staff were helpful and friendly. They even put your shoes away when you take it off immediately, very prompt. I just thought the hot spring was a little too small for the ladies and quite depressing as there are no windows in the hot spring.

Partner

10/10

Exceptional

03 Nov 2015

Alison

Great traditional Japanese hotel offering an unique experience. Great service offered, staffs are amazing. Meals were served in the room and were delicious. This ryokan is conveniently located near the town center, just a few minutes walk to the shops and other dining options.

Family

8/10

Excellent

28 Oct 2015

Rachael

Great stay in Noboribetsu

A lovely ryokan. A modern building but still with traditional elements. Great onsen in the hotel.

6/10

Pleasant

26 Oct 2015

Esther

Traditional Jap living with awesome food

Dinner and breakfast provided as part of the half board package was an impressive spread - great variety and taste!

Partner

10/10

Exceptional

22 Oct 2015

Chee mun

Cool stay spa capsule hotel

Comfort to stay & convenient Plc but maybe the receptionist hv to improve a bit more how to speak & understand in English language,overall is still nice

Family

8/10

Excellent

21 Oct 2015

Lucia

large rooms but small onsen baths

We stayed for 2 nights with half board. The room, actually consisting of a western room and a Japanese room,is very spacious. The western room with two twin beds doesn't look attractive. It was good that we had already chosen to sleep on tatami before arrival. Of the two breakfasts and two dinners, one of each was very good and the other was so so. We have had much better meals at other onsen hotels. The onsen baths were disappointing, very small and not well-maintained. This is not a hotel we will recommend for onsen or hot spring bath experience. However, the location is convenient. We walked everywhere in town which is actually very small.

Partner

8/10

Excellent

07 Oct 2015

Verified traveler

Traditional feel

A well manage establishment. Feels really at home the moment you step in. Meals were served in the room. Hot spring is clean

10/10

Exceptional

19 Sep 2015

Verified traveler

very close to Hell Valley

Staff at the tourist info center was so nice, they called the hotel and their staff came picked me up at the bus stop. There was a staff who can communicate in english. Good onsen and fabulous meal. Very nice grand-motherly staff. Very close to Hell Valley, good hiking. It's a bit off from the main area which is very nice as it wont get too noisy at night.

If this place provides wifi, it'll be superb!!!

8/10

Excellent

01 Sep 2015

Liang Hau

We stayed one night after arrival from Chitose airport. It is a small cozy ryokan with personalised service. They even take your car on valet upon arrival and provided slippers at the reception. The Dinner in room was terrific and it is worth the money.

I would recommend to stay if you want something cozy and not those big onsen ryokan.

Family

8/10

Excellent

28 Aug 2015

Verified traveler

friendly service with great food

Small hotel with great service staffs. Very relaxing stay most of all the Kaiseki is well presented and delicious

Partner

6/10

Pleasant

21 Aug 2015

kin min

good in value, but not facilities

I think this hotel worth the price or even more than you paid. But it is not what we expected, because the pictures shown is mostly public area. And the spa looks not very good too, that's why we did not try, instead we went to another big hotel and pay for the spa 4-6pm, 1500yen per adult, and half for kids. If you want to enjoy spa, there are many nicer hotels to choose from. if you looking for value you paid. i think this hotel worth 5stars.

Family

8/10

Excellent

05 Aug 2015

Kenny

Decent hotel with a hot spring

Came here with family. The hotel is located within walking distance to the town. Their customer service was great and the hot spring was decent. The only room for improvement is the lack of a/c.

Family

8/10

Excellent

02 Aug 2015

Verified traveler

My review

Overall, the hotel is clean and cozy but the food quality needs improvement.

Family

8/10

Excellent

28 Jun 2015

Desmond Y P

Value for money

Service was good, a nice quaint little ryokan for stay. Dinner could serve with a little bit more hot dishes though.

Family

6/10

Pleasant

20 Jun 2015

Verified traveler

could be better

Beautiful curb appeal. room and onsen not very clean. we had to clean dust form the table before eating on it. They took away our tea and robes before check out. The receptionist were very polite and helpful but the other staff, room service not very good. We will not go back!

Partner

8/10

Excellent

09 Jun 2015

Verified traveler

Walking distance to attractions

Nice traditional jap hotel/inn with superb service (prepared meal in your room)

8/10

Excellent

23 May 2015

Verified traveler

Fantastic sulphur onsen. Breakfast and kiseki dinner served in the room. Clean and short walking distance to jigokudani.

8/10

Excellent

20 Apr 2026

SATORU

スタッフの方々の対応が素晴らしかったです。

Family

2/10

Poor

04 Apr 2026

CHINATSU

前日にホテルまほろばに宿泊しましたが、スタッフの質、食事内容など圧倒的に劣っており落胆しています。食事も部屋食ということで期待しましたが、日本語があまり通じないスタッフが配膳され食事の内容説明も何もなく部屋食の醍醐味もなし。食事の質はまほろばのバイキングのほうが数段上でした。また、外出時に鍵をあずける際、受付の日本人男性年配スタッフの無愛想さ。無言での鍵の受渡しや、質問しても無言。ホテルから戻って部屋番号を伝えても無言。研修中とかかれた日本語があまり通じない外国人スタッフに1人で配膳させたりスタッフ教育は大丈夫かと思いましたが、経験のありそうな日本人スタッフがそのような様子であり、私は海外も含めてかなりのホテルに宿泊しましたがこんなにホスピタリティに欠けた場所は海外にもあまりありませんでした。少なくても、まほろばホテルと比較すると夜と朝の食事の質は10点満点中3点、スタッフは10点満点中1点です。10年前はそこまで印象は悪くなかったですが、2度とお世話になることはないです。

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Yoko

前回宿泊のときは、5分ほど歩いた登別温泉中心部に、おすすめの居酒屋があり、とてもおいしかったです。
今回は、お部屋で夕食、朝食ともにいただきました。
出汁の使い方がとてもこくぶかい。大満足ですを

8/10

Excellent

29 Jan 2026

Raito

建物の古さは感じる。
朝晩の食事はかなり良かった。
職員の方の対応も親切でした。

Leisure Partner

8/10

Excellent

19 Dec 2025

Hyunho

시설이 오래되어 좀 그렇네요..
대신 휴식이 필요한 적절한 시기에
잘 쉬다왔어요.

Partner

2/10

Poor

14 Dec 2025

kiseok

벌레가 많아요.
대욕장이 작아요.
야외욕장도 남녀가 번갈아써요.
추워요.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

SHANGYUAN

職員很有禮貌，服務很周到。是比較舊的旅館了，但是打理得很乾淨，這種古早味還蠻好的。

我住了三晚，職員已經提醒過我不要開窗，因為最近比較多蟲子。我沒有開過窗，但房間裡面還是會抓到五六隻那種小小的甲蟲🐞。其餘的設施我都覺得可接受。

因為是溫泉旅館當然要泡湯囉，女湯是10:00am-9:00pm可以泡，有室內和室外池可選，室外池比較有氣氛，總體來說不錯！

Leisure Self