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Kitayuzawa Mori no Soraniwa

Hokkaido · Japan

300-7 Kitayuzawaonsen-cho, Otaki-ku, Date-shiView location

8.4/10Excellent187 Reviews
Cleanliness8.2/108.2
Service8.2/108.2
Comfort8.6/108.6
Condition8.2/108.2
Location7.0/107.0
Neighborhood7.6/107.6
Amenities7.4/107.4
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Kitayuzawa Mori no Soraniwa

Enjoy a relaxing stay at Kitayuzawa Mori no Soraniwa in Date, featuring hot springs, indoor and outdoor pools, and an arcade. A complimentary buffet breakfast is served daily. The 230 individually decorated guestrooms offer refrigerators, flat-screen TVs, and complimentary Wi-Fi. Private bathrooms include shower/tub combinations, complimentary toiletries, and bidets.

The hotel also provides luggage storage, complimentary newspapers, and an airport shuttle (surcharge). Free self-parking is available. Nearby attractions include Shikotsu-Toya National Park and Otaki Niagara Falls. The preferred airport is New Chitose Intl. Airport (CTS).

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With a stay at Kitayuzawa Mori no Soraniwa in Date, you'll be 10.3 mi (16.6 km) from Sobetsu Samuzu Road Station and 10.4 mi (16.7 km) from Sobetsujohokanai. This hotel is 13.2 mi (21.2 km) from Lake Toya and 15.4 mi (24.8 km) from Kimundo Waterfall.

Make yourself at home in one of the 230 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and electric kettles.

Featured amenities include complimentary newspapers in the lobby, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

Popular amenities

Parking available
Airport transfers
Dining services
Concierge
Spa
Entertainment
Non-smoking
Childcare
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 7:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Car recommended Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • A car is recommended for transportation to and from this property.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests with Half Board plans must check in by 8.30PM to receive dinner. This property offers train station pickup service from Sapporo only.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately JPY 2500 per person
    • Airport shuttle fee: JPY 1500 per person (one-way)
    • Airport shuttle fee per child: JPY 1500 (one-way), (up to 12 years old)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

Nearby attractions

Shikotsu-Toya National Park 0.5 km / 0.3 mi
Otaki Niagara Falls 4.7 km / 2.9 mi
Sangaitaki Park 9.7 km / 6.1 mi
Sobetsu Samuzu Road Station 16.6 km / 10.3 mi
Sobetsujohokanai 16.7 km / 10.4 mi
Lake Toya 21.2 km / 13.2 mi
Showa Shinzan 21.4 km / 13.3 mi
Showashinzan Ropeway 23.4 km / 14.5 mi
Showa-shinzan 23.4 km / 14.6 mi
Toyako Onsen 23.7 km / 14.7 mi
Kimundo Waterfall 24.8 km / 15.4 mi
Toyako Volcano Science Museum 25.4 km / 15.8 mi
Toyako Hot Spring 25.5 km / 15.9 mi
Usuzanfunka Memorial Park 26 km / 16.1 mi
Nishiyama Crater Walk 27.6 km / 17.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 230
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Airport Shuttle
  • Lift access
  • ShopExtra charge
  • Garden
Show 26 more facilities & services
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Library
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Children playground
  • Game room
  • Sauna
  • Steam bath
  • Hot tubExtra charge
  • MassageExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Non-smoking establishment
  • Table tennisExtra charge
  • Fitness
  • Billiards
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN BASICTWIN • BASICTWN.Z1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    TWIN BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE FEMALE ROOMTRIPLE • FEMALE ROOMTPL.FA-1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    TRIPLE FEMALE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    FEMALE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.FA-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CAPACITY 2TWIN • CAPACITY 2TWN.C2

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    TWIN CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • AccessibleTWN.H6

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    TWIN Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE NON SMOKINGSUITE • DELUXE NON SMOKINGSUI.DX-NM

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    SUITE DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASICDBL.Z1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    DOUBLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM-1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 2SUITE • CAPACITY 2SUI.C2

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    SUITE CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN FEMALE ROOMTWIN • FEMALE ROOMTWN.FA-1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    TWIN FEMALE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    FEMALE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.FA-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BASICSUITE • BASICSUI.Z1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    SUITE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM BASICFAMILY ROOM • BASICFAM.Z1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    FAMILY ROOM BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BASICRoom • BASICROO.Z1

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    Room BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CAPACITY 2FAMILY ROOM • CAPACITY 2FAM.C2

    Photos are not available for this room type.

    Kitayuzawa Mori no Soraniwa

    FAMILY ROOM CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Kitayuzawa Mori no Soraniwa

8.4
Excellent
187 Reviews
Cleanliness
8.2 /10
Service
8.2 /10
Comfort
8.6 /10
Condition
8.2 /10
Location
7.0 /10
Neighborhood
7.6 /10
Amenities
7.4 /10
75 reviews shown
10/10
Exceptional
06 Feb 2026
Jung kwang
Family friendly onsen
4/10
Poor
11 Jul 2025
Zhi Heng Caleb
If you are a non-smoker, do yourself a favour and skip this place. The hotel uses central air conditioning and the rooms on the non-smoking floor (level 7) smell musky with a stale cigarette stench. We had 3 rooms in my group and all the rooms were the same even when we changed rooms. In addition, most of the service staff were non-Japanese, they could not communicate well and did not appear to be well trained and quite rude. When I tried to gently share some feedback with the reception staff, she simply grunted and ignored me. Of the dozens of Hotels I’ve stayed in across Japan, this has to be the worst.
Leisure Family_with_children
6/10
Pleasant
03 Feb 2025
Nathan
Not great for couples / friends travelling unless you have young kids.
Basically a mini resort hotel filled with families and young children.
Onsen was decent and the outdoor pool is nice. Property is in the middle of nowhere, about a 40min drive to the nearest town.
You do get a breakfast and dinner buffet included and while the food is fairly good its the same every day.
Leisure Partner
2/10
Poor
15 Jan 2025
Jasprit
very disappointed that this property was advertised at Expedia which we booked from Australia: limited vital information. We arrived to find that dinner was included in room rate. However we soon discovered that there is NO WAY to explore area due to limited transport options For eg only buses leave for airport and Sapporo at 10ish am, Return bus from Sapporo is at 1pm. No other way to get to anywhere if you don't have a car: a taxi to Sapporo or rusutsu could be up to $500 aud.
There is NO restaurants around other than hotel buffet dinner. We had two kids with us and there was NO LUNCH options to buy other than hotel shop selling snacks and chips, My kids had NO LUNCH for 3 days. Staff speak no English other than two Nepali and Sri Lankan staff we met, They seemed to know nothing much about how to get tranpsport or public transport.
The rooms were stuffy and HOT for 3 nights despite winter: we did not get any decent sleep. Windows didnt open. We complained to hotel and Expedia and checked out 2 days early, Hotel said they would refund as If Expedia sent them an email. We called Expedia multiple times before cancelling to confirm to them the answer from hotel: Expedia refused to talk to the English speaking reception staff when I called them. Then Expedia called us back to say no staff was speaking English. Few days later Expedia emailed to say hotel refused refund: after they had allowed us to cancel saying they will refund. Im still contacting Expedia but no reply
Leisure Family
8/10
Excellent
23 Dec 2024
Ngan Ching
The outdoor onsen pool for kids to play is very good. However, we feel disappointed with the food. We had dinner at 6:30 (the last time slot offered by the hotel), at 6:50 some food already running out and no refill. I have visited Japan for many times and never seen this happens before. Something wrong with the resturant management.
Leisure Family_with_children
8/10
Excellent
06 Aug 2024
Hoi Ying

Family trip

Little but expensive compare with what they have served.

Long queue for self check in, early arrive if you want to join the activities afterwards.

Room is big but dust is easy found, air conditioning not quite function.

Great for kids, but most of the activities need to register & pay extra. Good place for dining with free playground, the outdoor onsen beach is nice but better to bring a footwear to protect your feet especially for children, the ground in the beach area is easy to hurt their skin due to they revamp with non-slip sand
Friends_and_family Family
8/10
Excellent
06 Aug 2024
Hoi Ying
Little but expensive compare with what they have served.

Long queue for self check in, early arrive if you want to join the activities afterwards.

Room is big but dust is easy found, air conditioning not quite function.

Great for kids, but most of the activities need to register & pay extra. Good place for dining with free playground, the outdoor onsen beach is nice but better to bring a footwear to protect your feet especially for children, the ground in the beach area is easy to hurt their skin due to they revamp with non-slip sand
Friends_and_family Family
4/10
Poor
03 Feb 2024
Verified traveler

Not for couples and not clean

This is not the place for a relaxing vacation. We knew it was family friendly but this hotel purely caters to families with small kids. If you enjoy being woken up in the middle of the night by screaming toddlers and screaming adults, someone pounding on the floor or against the walls this is the place for you. Unfortunately the place is also filthy and smells gross. Mold in the windows and the bathroom, hair in the shower and on the floor, toothpaste spills from previous guests on the bathroom doors. The furniture in the room is fine but the bathrooms look like something you have in a hospital and not a hotel. The staircase and elevators are disgusting, no one has cleaned there in a long time and the smell is apprehensive. We were lucky to have a car and go somewhere during the day, otherwise you are stuck in your room or the onsen because there is nothing else to do for adults without kids. The food was decent and staff is friendly but that doesn't make up for the shortcomings.
Partner
10/10
Exceptional
30 Dec 2023
Verified traveler

Kitayuzawa Onsen Hotel

Fabulous Family friendly hotel with many large onsen pools.

Lots of space & activities for the kids too.

It can get a tad noisy at dinner in the buffet hall.
Friends_and_family Family
10/10
Exceptional
23 Feb 2023
TSZ HEI VANESSA
Love this place a lot! Good for friends and damily, room is spacious and clean. Would definitely come back :)
Leisure Friends
10/10
Exceptional
01 Feb 2020
Shuguang
Wonderful small Japanese style hotel, highly recommended! It is near subway station and traditional shopping stores.
Partner
10/10
Exceptional
28 Dec 2019
Kate

Ski and Onsens big buffet spread

Loved it here very comfortable and awesome Onsens at partner hotel can be used too.
Rusutsu is an easy 40 min drive in typical winter conditions.
Friends_and_family Family
10/10
Exceptional
27 Aug 2019
Verified traveler
We had a wonderful stay with our two kids (3 and 5 years). So much to do and play - the kids had a blast, and we enjoyed the Onsen, the food and the wonderful design.
Leisure Family_with_children
10/10
Exceptional
23 Jul 2019
Chia Huey

Paradise for children

We absolutely enjoyed our stay here.
What's not to love ? Huge indoor playground for children, indoor + outdoor warm water swimming pool, Onsen (hotspring), lovely breakfast + dinner buffet spread for adults and children / babies.
It's just about 30min drive from lake toya, perfect for families with young children.
Family
10/10
Exceptional
05 Nov 2018
Fook Seng
Excellent facility, very family friendly
Family
10/10
Exceptional
18 Jun 2018
Christy

Great Hotspring Hotel

This is a very new hotel. I love the outdoor pool with view of the forest making you feeling relax. The dinner and breakfast buffet has wide variety of choices. The bed and pillow is more on the firm/hard size thought.
Family
8/10
Excellent
28 Jun 2026
真紀
子どもがすごく楽しく過ごせていてよかむた
Family_with_children
10/10
Exceptional
14 Mar 2026
Kanon
よかったです
Partner
4/10
Poor
06 Mar 2026
万希子
朝食が前日の夕食とあまり変わってなかったのが残念でした
Family_with_children
6/10
Pleasant
27 Feb 2026
SAORI
ソファーが汚かったり、床に何かの食べカスが落ちていたり、トイレに髪の毛が落ちていたり、、掃除があまり行き届いていないように感じました。
Family_with_children
10/10
Exceptional
02 Dec 2025
Hiroyuki
部屋が清潔で良かった
Leisure Family_with_children
8/10
Excellent
16 Nov 2025
いくよ
孫を連れて宿泊しましたが 遊ぶところが多く
楽しく過ごしました
チェックアウト後もゆっくり遊べるのでよかったです
食事も時間でくぎられていたので 料理を取るのに行列にならずにスムーズでした
Leisure Family_with_children
8/10
Excellent
16 Oct 2025
tomoharu
6部屋分ではあるがチェックインに30分掛かった。また、15時まで部屋に入れないとしても、チェックインはホテルに到着したら、予め行うべきと思う。結局15時になってから一斉に始めるから混み合う。結果、客は行列となり作業効率が悪い。
8/10
Excellent
01 Sep 2025
Chi Kwong Terrence
這間親子飯店大部分都很好,房間很大,有適合大童和小童的遊玩設施。但這間飯店並沒有洗衣機烘衣機,由於我們前一天去玩水,無法處理濕衣服,很困擾,我們只好帶著全家的濕衣服去搭飛機,這很佔行李重量。 另外check in 時需要排隊,我們是星期六入住,排了40分鐘,才完成check in 手續。
Leisure Family_with_children
10/10
Exceptional
17 Aug 2025
????
施設内がとても暑かった。
4/10
Poor
17 Aug 2025
HIROMI
夫と娘一家と全6人で宿泊しました。
プールで遊び、地下の遊び場でもたくさん遊び、
夕食も朝食もビュッフェを堪能しました。
レストランが広く、数箇所に分かれていろいろな料理が並んでいましたが、全部は見て回るのが大変でしたし、到底自分で食べることは不可能です。そして何より人が多すぎました。
部屋は、2家族2部屋が3階と5階に分かれていて、食事やお風呂、プールなどに行くタイミングを合わせるのが大変でした。
ベッドはちょうどよい硬さで寝心地は良かったです。ただ、部屋の中の棚や格子、窓の桟とかに埃が積もって汚れていたのが、とても嫌で不快でした。
Leisure Family_with_children
4/10
Poor
17 Aug 2025
TSUTOMU
スタッフの数が明らかに少ない。数年前のホスピタリティが下がった。ターゲットが未就学向けに特化してきている。
Leisure Family_with_children
4/10
Poor
22 Jul 2025
たく
とにかく暑かったです。冷房は効いておらず、寝ていても暑くて起きました。
案内は不親切でした。どこに何があるのか全部こっちで調べるしかないのかと。
食事会場はキッズスペースから埋まります。子どもが食事を取りに行くのが大変でした。連泊したのに、そのあたりは融通がきかないのだなと思いました。
Leisure Family
8/10
Excellent
21 Jul 2025
??
エレベーターホールの窓の外のクモの巣がハロウィンの飾りかと思うレベルでした。
Leisure Partner
8/10
Excellent
17 May 2025
キミコ
子供連れ向きホテルになります。チェックイン、チェックアウトに物凄く並ばされ時間のロスが気になった。子供達は遊ぶ施設やプールで思う存分楽しめたので、お子様連れにはオススメです。
8/10
Excellent
06 May 2025
Krystal
Staff at the front desk was poorly trained and couldn't find my Expedia reservation at first.

Indoor play places weren't included in the hotel fee although I think they should have been.
Leisure Family_with_children
8/10
Excellent
03 May 2025
RYOKO
チェックイン時間がジャスト3時でカウンターの前が行列だった
Friends_and_family Family
10/10
Exceptional
31 Mar 2025
みまゆ
特別室のお風呂が最高でした
Leisure Family_with_children
8/10
Excellent
10 Feb 2025
naoki
あえて書くなら、大箱の施設なのか融通が聞かない。
レストランが閉まってしまうと、売店もしまってしまうので、食べ物が手配できない。
朝食も、早い時間は対応できない。
ランチボックスみたいなものがあったら、いいのにな…
Leisure Partner
10/10
Exceptional
01 Feb 2025
Lek Kan
房間超級大 有客廳
Friends_and_family Friends
8/10
Excellent
06 Jan 2025
XIAOYU
子供の遊び場は最高
Leisure Family_with_children
10/10
Exceptional
04 Jan 2025
takayuki
チェックインもスムーズでスタッフの心配りも良かったです。また来ますね。ありがとう。
Friends_and_family Friends
6/10
Pleasant
03 Jan 2025
るみこ
サービスが子ども重視すぎます
Leisure Family
10/10
Exceptional
03 Jan 2025
CHIEH SHENG

適合家庭旅行

一家五口在這邊受到招待,非常推薦家庭
Friends_and_family Family
6/10
Pleasant
01 Jan 2025
LK
The room partly no clean when I check in
Leisure Family_with_children
4/10
Poor
30 Dec 2024
IKAWA
お風呂のお湯がぬるい。フロントが電話に出ない。館内放送がうるさい。

アンケートお願いします。とあるのに用紙がない。
Leisure Family
6/10
Pleasant
25 Dec 2024
タイチ
アソボーヤを以前利用した時はスタッフがニコニコしていて子ども達の相手をしていたが、今回は相手どころか一切の笑顔もなかった。
部屋も汚くソファには髪の毛、コーヒーシミだらけのカウンター
もう利用しないと思います。
Leisure Family_with_children
10/10
Exceptional
24 Oct 2024
しょうへい
晩御飯中息子が泣いてたのを定員さんが話しかけてくれました☺️
良いホテルだなと思いました😁
Leisure Family_with_children
8/10
Excellent
19 Oct 2024
えみ
家族4人で泊まりに行きました。子連れ旅行にとっては遊べる場所や、食事のメニューが豊富で飽きずに過ごすことができました。
Leisure Family_with_children
2/10
Poor
20 Sep 2024
Reiko
ホテル到着順に夕食開始時間を決める事ができたそうで 四時過ぎに着いた私達は19時過ぎの時間帯しか空いておらず 他のお客様もかなり文句を言っておりました。
チェックアウトの際も マシーンにかなり並んでいましたが やっとチェックアウトできると思ったら複数のグループの人はカウンター対応と知り また並びました。アナウンス不足です!お食事会場も小蝿やハエが多く飛んでいて せっかくの美味しいハンバーガーにハエがとまっていて また作り直しに並びました…。不衛生です。
Leisure Family_with_children
8/10
Excellent
11 Sep 2024
Yui
アクティビティがもっと欲しい
6/10
Pleasant
29 Aug 2024
Tsukuru
清掃に力を入れて欲しい
ある意味振り切れていて通常あるものがないが、不満足ではない
家族連れにはちょうどよい
Leisure Family
10/10
Exceptional
28 Aug 2024
Hatrick
很好嘅親子酒店!有小朋友嘅不要錯過!
Leisure Family_with_children
4/10
Poor
22 Aug 2024
たくや
働き手不足かな?
各所清掃不足を感じます。
Leisure Family_with_children
8/10
Excellent
20 Aug 2024
??
ご飯とお部屋は最高でしたが、チェックインに行列で1時間ぐらい並びました。
Leisure Family_with_children
6/10
Pleasant
16 Aug 2024
Chiko
よかったところは温水プール、食事の遊べるスペースで子供達が楽しめた。ビュッフェま、キッズコーナーのスペースがあり子供自身でとりやすい。施設は休憩スペースもあり快適にすごさたが、コインランドリーがないのは残念😢
あとセルフのチェックインに3時まで長蛇の列を成しているのが不便。スタッフの人数も少なく接客に余裕がない対応だったと感じましまた。
Leisure Family_with_children
10/10
Exceptional
16 Jul 2024
ゆうすけ
アトラクションに対する従業員の対応が遅かった。
効率良く対応してくれれば、もっとスムーズだったと思います
Leisure Family_with_children
10/10
Exceptional
21 Jun 2024
まゆみ
ちょうど修学旅行の生徒さんや海外の団体の方が同じ日に宿泊でしたが、きちんと入浴時間や食事の時間がズレて設定されていたし、同じ階に宿泊でなかったので、キチンとプライベートを楽しむことができました。
Leisure Family
10/10
Exceptional
30 Nov 2023
Chikako
サウナ後に使用出来る椅子があると良いと思います。
Leisure Partner
8/10
Excellent
29 Oct 2023
???
施設はとても綺麗で、レディーストリプルルームは洗面台もメイク用のスペースも3つずつありかなり良かった。料理も美味しかった。ほぼ子連れの方しかいないので、女3人は場違い感はあったが部屋での滞在が充実していて良かった。
Leisure Friends
6/10
Pleasant
27 Jul 2023
Chih-Huang

房間空調不佳

我們一家2019年時第一次入住本飯店,對飯店的各項設施感到非常滿意,所以這次的旅遊特別選擇再度造訪,因為其他房型已滿,我們訂的是三樓的無障礙房間。

房內設施都沒問題,但空調明顯不冷,開門到走道就可明顯感受差異,第一晚之後我們向櫃檯反應,因為第二晚也無房間可更換,所以只得到一台電風扇,讓我們睡的非常辛苦。

另外雖然不是五星級飯店,但櫃檯人員大多只能說日語,溝通上也非常辛苦,要入住的遊客也請特別注意。

除了上述兩點,飯店的餐廳、溫泉等設施還是有一定水準,但因為偏親子飯店,會有許多小孩,我們兩次入住也都遇到了校外教學的學生入住,希望能體驗靜謐的溫泉之旅的話,隔壁的綠風(我們也去住過)會是更好的選擇。
Friends_and_family Family
10/10
Exceptional
18 Jun 2023
なおみ
ロビーもお部屋もお風呂も施設全体がゆったりとしていて清潔感もありバイキングの食事も豊富でとても満足できる滞在でした。ぜひまた利用したいです。
Leisure Family
8/10
Excellent
23 Sep 2022
ケンジ
朝食夕食とも品数も多く美味しかったです。お部屋の換気をしたかったのですが窓が開かなかったのが残念でした。
Leisure Family_with_children
10/10
Exceptional
27 Sep 2021
Shinobu

ただいまって部屋開けた。🤗

今回で3回目いつ行っても大満足。孫も小学生になって、アソボーヤの七不思議イベント参加、楽しかったです。が、ちよっと、子供向けでは、無いかな?って、難しかった。バター作り体験も、した。初めてで、こんなに大変とは、知らず、やや筋肉痛?笑
着替え持って行かなかったので、薪臭くなってしまった。笑笑
今度は、ムササビチャレンジしたいです。ホテルも、綺麗だし、ホテルマンの、皆さんも、凄く爽やかで、本当に、大好きなホテルです。又来年も、行きます。宜しくお願いします
Friends_and_family Family
6/10
Pleasant
10 Aug 2021
Verified traveler

古いホテルの名前を変えただけ。

外のアスレチックや、アソボーヤの有料クライミングはこどもの身長、体重に達しないと、利用することが出来ない旨を、
はっきりと明記するべきだし、

うちの孫には、お金を出してから、こどもに体重がたりません。出来ません。と言われ

こどもが二回も断られ、悲しい思いをさせられた。

従業員の配慮、想像力の足りなさに

怒りを感じました。

いくら、こどもの遊べるホテルだとしても、親や、こどもが、うるさ過ぎるし、
マナーがなっていない。

わたしは、もう家族を連れて
行く氣がしない。

アソボーヤの空調も地下で暑いのにろくに効いていない❌

Wi-Fiが弱いし、すぐに切れる。
無いのも同然。大人5人、こども、3人で一泊16万円は高すぎる。
泉質は、よい。
Friends_and_family Family
10/10
Exceptional
24 Apr 2021
MAYUMI

又行きたい

とても良い部屋でした、客室露天風呂最高です!
是非、又行きたいです!
Friends_and_family Family
10/10
Exceptional
02 Apr 2021
Verified traveler
綺麗でよかった、ファミリー向け
Leisure Family_with_children
10/10
Exceptional
20 Sep 2020
Verified traveler

至れり尽くせりでした

念願のソラニワでした。子供もとても喜んでいて、連れてきてよかったなと思いました。
ただ1つだけ。ベッド横にあるスイッチ部分がベタベタしてて、スイッチ入れて不快になりました。あとは予想以上至れり尽くせり。また行きたいです。
Friends_and_family Family
10/10
Exceptional
09 Aug 2020
Verified traveler

大満足 プール&お風呂(サウナ付き)

3歳と1歳の子供を連れて連泊しましたが、子供たちが遊べるスペースが充実していて良かったです。館内も清潔さが印象的でした。
またお風呂がとても広く、サウナも付いているので非常に満足でした。
Friends_and_family Family
10/10
Exceptional
08 Aug 2020
Nao
スタッフが一生懸命 好感が持てた
Leisure Family_with_children
10/10
Exceptional
06 Aug 2020
中
少ない人数で皆さん頑張ってました。
Friends_and_family Family_with_children
10/10
Exceptional
03 Aug 2020
Verified traveler
子供が、好きそうな遊具やプールに大満足でした!
Friends_and_family Family
8/10
Excellent
23 Jul 2020
カオリン
子供連れのご家族に最適です!
食事も色々あって楽しめました。
Leisure Partner
8/10
Excellent
23 Mar 2020
Verified traveler

料理が美味しい

朝夕共に料理の種類が多く、とても美味しかったです。
Friends_and_family Family
10/10
Exceptional
22 Mar 2020
Verified traveler

とても楽しかったです。

とても綺麗でベッドも大きく寝やすい買ったです。
遊ぶところもいっぱいあって子供達もずっと
楽しんでいました。
Friends_and_family Family
8/10
Excellent
20 Mar 2020
Verified traveler

家族旅行に最適でした

子供が楽しめる施設が揃っていて家族旅行に最適のホテルでした。
Friends_and_family Family
10/10
Exceptional
12 Jan 2020
Verified traveler
子供が遊ぶ所が充実していたので、喜んでました。
10/10
Exceptional
08 Jan 2020
TAKEDA
年始の宿泊です。
館内は明るく、清潔で、子供を楽しくさせるテーマパークの様な感じです。
アソボーヤゾーン(ボールプール・クライミング・ジャングルジムなど・・・)は、子供に大うけでした。
1泊では遊びきれませんでした。
氷点下10度の澄んだ空に上がる花火が最高でした。
Friends_and_family Family
8/10
Excellent
28 Dec 2019
ジェイ
子供を遊ばせるのに更にお金がかかるのは意味が分からない。宿泊料金に含まない理由が分からない。やめてほしい。
Leisure Family_with_children
10/10
Exceptional
15 Dec 2019
JackieWong
整間酒店都設施/房間/大浴場都很好!!
自助式早餐 和 晚餐 十分豐富 美味!
推介給一家人親子旅行!
Leisure Partner

Location & surroundings

Kitayuzawa Mori no Soraniwa
300-7 Kitayuzawaonsen-cho, Otaki-ku, Date-shi, Hokkaido, Japan

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Kitayuzawa Mori no Soraniwa

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