Name: Hotel Grand Toya
Address: 144Toyakoonsen,Toyakocho,Abutagun, Toyoura, 495721, JP

8/10

Excellent

04 Jul 2026

Yoshimi

Location location location! It’s on the water and smack in the middle of the strand! The water tours leave in front of the hotel. Great Lake views! If you come in summer they do fireworks show on the lake and you get a front row seat. Higher rooms get a better view. Rooms are clean and the staff were very nice. Meals were a set menu and good value for the price. The facilities were dated and worn and they really need to fix the lighting in the hallways as it looks dark. The onsen is quite small and could use a facelift. Unfortunately you don’t get a view from the dining hall or the onsen. Regardless I’d go back again as the hotel is good value and the staff were very nice.

10/10

Exceptional

29 Jun 2026

Rhys

All good, but onsen could do with a clean/update

Friends_and_family Friends

8/10

Excellent

21 Oct 2025

Sandra

Great view for fireworks. Delicious dinner. Quick checkin.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Futoshi

Very beautiful place and quiet comfort, and amazing fireworks. it become my favorite!

Leisure Partner

8/10

Excellent

20 Jun 2025

Hanae

The location of this property directly in the lakefront was amazing and offered a beautiful view of the lake from the room. The facility is rather dated overall, but the room was clean and stocked with everything we needed for the stay. The parking lot was convenient and free. Another convenience was the hotel's location in front of the tour boat departure point. The only area of disappointment was that the building was very loud, and by 6am or so, we could hear all the activity around the building quite loudly, such as doors being opened and slammed shut. Perhaps this was because our room was in front of the pantry room (which I guessed was the kitchen?). Other than that, this was a good stay and a good value for the price.

Leisure Family

4/10

Poor

08 Oct 2024

Isabel

This hotel needs to be renovated, the onsen is very old and dark. The room is very basic but the view is great. We could see the fireworks from our bedroom window. The staff were very nice. It’s conveniently located near the bus station. I would splurge to stay at a better hotel that has an onsen that is inviting and that has better accommodations. Feels like an hotel from the 80s!

Leisure Family

8/10

Excellent

01 Sep 2024

THERESA L H

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.

Friends_and_family Family

8/10

Excellent

08 Aug 2024

Yuko

The view of Lake Touya was superb. We had a small room for 3 but I didn’t mind. We had somewhat overcast days so the mountains in the lake was a bit blurr but it made the scenery more mythical.

8/10

Excellent

27 May 2023

Yen Ping

Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.

Friends_and_family Family

8/10

Excellent

02 May 2023

Yun Seong

This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath.
Right by the lakeside, and we have a room with great view of lake and mountain.
Did not eat there as it was an over nighter for us.
Good place to experience onsen, Japanese style room, reminding me of ryokans.

Leisure Family

8/10

Excellent

09 Jan 2020

Verified traveler

Value for money and good service

Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Verified traveler

Very close to the bus station. Good onsen. Great dinner and breakfast. Nice staff. Area was nice. Room view was majestic.

10a checkout time was kind of too early. Free luggage storage only until12p. Hallway smelled bad like someone smoked there.

Leisure Family

8/10

Excellent

10 Nov 2019

Verified traveler

A night with firework

Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable.
It is good to see the firework inside the room (first 10 mins of the show).

Self

10/10

Exceptional

24 Sep 2019

Nicholas

Perfectly situated traditional onsen hotel.

Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.

Partner

8/10

Excellent

01 Jul 2019

Alan

Check out time should extend to 11am instead of 10

Good view , fresh air, nice . Really enjoyed

Partner

8/10

Excellent

30 Apr 2019

Shinn Shyong

Good location, very traditional Japanese style hotel with nice hot spring bath. Highly recommend.

Partner

10/10

Exceptional

09 Feb 2019

Judy

Everything is good.

Leisure Partner

6/10

Pleasant

19 Feb 2018

Ong

Extremely Disappointed- bus parking outside window

After reading the review, I was looking forward to a nice lake view room. Therefore, I was extremely disappointed when the room allocated to us was 1st floor and facing bus parking instead of lake view:( Well, the onsen was good as in others’ review.

Partner

8/10

Excellent

11 Feb 2018

arc

Great hotel

The staff was great and very helpful with everything. The big barthroom opens 24hrs. Breakfast though was just a bit too simple but overall it’s quite alright

2/10

Poor

13 Jan 2018

Verified traveler

Very disappointed with this hotel, room was outdated, food was terrible and not fresh. Heavily over priced. Front desk staff was okay, overall Not recommended.

Family

8/10

Excellent

06 Oct 2016

Verified traveler

Nice Lake View

One of the best location hotel we stayed. Absolute lake view. Room was clean. Room size was good, considered Japanese standard. Stroll along the lake and watch fire works. Hot spring was decent, though preferred more space. Japanese room has no bathroom, only toilet. Only way to bath is to go public hot spring. Compared to other hotels in Japan, the front office staff were relatively less friendly (by Japanese standard).

4/10

Poor

03 Oct 2016

PA

Dirty & smelly hotel

This hotel is too old and really need a major uplift! We can smell the kitchen cooking just outside our room. More horrible, the toilet has urine smell which means it was not properly clean before we check-in. The Onsen, oh my god is so dirty and poorly maintained. This is not even a 3 star rating hotel!!

10/10

Exceptional

03 Aug 2016

WeiSheng

Great experience

Experience the public onsen and the Japanese culture of using onsen. And the hotel staffs are really helpful.

Family

6/10

Pleasant

26 Jun 2016

Verified traveler

Good but could be better

Overall, the stay is average. Meal is also average. Location wise, it is near to most places.

Family

10/10

Exceptional

07 Feb 2016

Chan

Overall is fine for short stay.

Overall is ok for short stay.

4/10

Poor

16 Jan 2016

Not Provided

Old Hotel but cosy..

Booked a 2 person room wrongly as i am travelling with a family but the staff are gracious to allow us to stay in the same room but wiht additional charges. Dinner and breakfast was average. The hotel looks old and the warm water in the onsen (male) was not warm at all.
The room we had face the lake and the view was stunning even though it was snowing.

Family

10/10

Exceptional

05 Jan 2016

Verified traveler

EXTREMELY GOOD CHOICE

SMALL HOTEL BUT VERY PLEASE OSEN AND CLEAN. MUST TAKE UP THE FULL BOARD AS VERY NICE FOOD.

Family

8/10

Excellent

29 Oct 2015

Annette

Okay

The staff were particularly strict about how you park your car (probably from the lack of space) and we got a little annoyed. They did explained step by step how to go into an onsen so it's good for first timers. The onsen was a little on the small side and gets somewhat crowded. Not sure if it's natural but their water was green? Thoroughly enjoyed the dinner and breakfast spread. The room was of decent sized but could not seem to heat up, luckily the bed covers were thick enough.

Family

6/10

Pleasant

24 Oct 2015

Hooi Hoon

Big room but old hotel

It's an old hotel. The room is big and clean... Unfortunately, we were given a room on 1st floor and the view of Lake Toya was blocked by the bus parking behind as well as the trees. The hotel location is not so good as it was the 1st hotel on the street. Can hardly see the fireworks show until the end... The onsen is good. The hotel didn't provide the luggage storage service after checking out, charges incurred if you want to store the luggae.

Family

6/10

Pleasant

07 Oct 2015

Verified traveler

Right by the side of ferry terminal

Basic onsen stay. The location of the hotel is right beside ferry terminal. It is also the start point of fireworks at night. Can view from room if higher than level 2

8/10

Excellent

16 Aug 2015

David

Highly recommended

A perfect location and a really good stay. The meals were wonderful and the service was great. Very happy with this hotel.

6/10

Pleasant

15 Aug 2015

Yoki

nice view but small room

Small room, if you do not mind to share bathroom with stranger which is very good n very japannese feel, the room only have a tidy basin n toilet bowl, outdoor onsen a bit old. Nice view facing the lake n easy to walk around.

Family

8/10

Excellent

06 Aug 2015

YAT ON

Good location, very convenient.
Hot spring is soothing.

Partner

4/10

Poor

28 Jul 2015

Verified traveler

The hotel is too old...stay at another place

The hotel is just plain too old. Spend a little more and stay at another place.

8/10

Excellent

23 Jul 2015

Lee Siang

Old hotel with good service

We stayed in a spacious Japanese-style room. Breakfast and dinner consist of a variety of dishes but quality was so-so. Staff were very helpful and would run out to direct us to park our car whenever we returned. Room did not have attached bathroom and we had to shower at the hotel onsen. The fireworks display could be seen from the lakeside which is a short walk from the hotel.

Family

6/10

Pleasant

30 Jun 2015

Verified traveler

Old but clean hotel with okay value

The hotel is tired and facilities are poor. The room was basic, clean but not sound proof. the location is good by the toya lake and the onsite onsen is okay. Overall the value is okay as it was cheap.

Partner

6/10

Pleasant

13 May 2015

Alex

Slightly older ryokan at one end of Lake Toya

Check-in service felt slightly cold and unfriendly as the hotel staff reminded us at the counter to \"not roll our luggage bags in the room as the flooring is tatami\", in a rather stark manner. Perhaps they could have chosen to show us to our room and explain to us subtly at that point.

The ryokan itself is slightly old and worn-out, but maintained as best as possible. The onsen is functional but nothing fantastic. Our room featured a washroom which is just sufficient and nothing close to spacious.

The unfortunate location of this ryokan at one end of Lake Toya means that the nightly fireworks at 8.45pm (which runs until the end of Oct 2015), might not be best viewed from the room of this hotel. However, it is near to a convenience store Seico Mart outside the hotel.

During our stay, the hotel was booked by a tour group from Thailand, and the sounds of children running thru the corridors could be clearly heard from the room due to the thin walls and door.

Family

8/10

Excellent

08 Mar 2015

Pak Keong

Nice Hotel with Good Service

We had a good time enjoying the onsen experience. The hotel is overseeing Lake Toya. The sight of the lake and mountains in the background is awesome.

10/10

Exceptional

18 Feb 2015

Dan

Great Japanese onsen experience.

Great place to stay for a more authentic Japanese onsen experience. We stayed here and drove to Niseko for skiing (about an hour drive).

Good price, fantastic outdoor onsen, authentic tatami room but futons were very comfortable. Friendly helpful staff with good English.

Our room had a toilet and sink but all bathing is done in the onsen in which clothing is not allowed. If you're too shy to be nude among other hotel guests you will not be able to shower!

Would recommend to friends.

8/10

Excellent

26 Jan 2015

Verified traveler

1st time to Hokkaido-Lake Toya

our room is facing right infront Lake Toya very nice scene especically during winter time.Road is cover with snow.
1st time for my kids to sleep on Tatami,they love it.Room is very spacious only the toilet a bit too small.
The dinner & breakfast is super delicious.Too bad we only stay for 1 night didnt have enought time to walk around.
Would like to visit & stay here again.

Family

6/10

Pleasant

23 May 2026

HIROYUKI

昭和感満載なホテルでした。
全室からロングラン花火見えるようですが、せっかくなので船上からの花火を鑑賞しました。

Self

8/10

Excellent

09 May 2026

Yu-Pin

可以看得出是有年紀的旅店，但整體不論是房間還是澡堂都維護得很好、也非常乾淨，能看得出旅店的用心。櫃台人員很親切，為旅客詳細講解旅店設施，及介紹晚上的煙火秀。房間的窗景非常厲害！能清晰地看見羊蹄山和整個湖景，且晚上在房間裡一邊小酌一邊欣賞煙火也是一大享受。唯一稍嫌不足的部分是房間的門鎖，目前還是使用喇叭鎖，以女性獨旅者來說，會有點擔心鎖是否足夠堅固安全。

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

HONG

餐點很好吃
飯店位置也很好，距離湖面超級近

Friends_and_family Friends

10/10

Exceptional

29 Aug 2025

ShengYu

很理想的渡假勝地

這個飯店是一個很經濟的溫泉旅館，跟附近的旅館比起來，他的價格非常的令人滿意。

Friends_and_family Family

6/10

Pleasant

08 Jul 2025

Verified traveler

湖の前

湖の前で眺望が良いです。古いホテルてすが特に不満はないてす。ブラス料金で部屋食にしてくれました。

10/10

Exceptional

02 Jul 2025

JENMIN

住房觀感

住房舒適，床好睡

Friends_and_family Family

4/10

Poor

04 May 2025

Supanan

Very old hotel

Very old hotel but the location is excellent The lake view from the room is incredible

Friends_and_family Family

8/10

Excellent

26 Feb 2025

Chi Fung

舊式一泊二食
比起自助餐吸引
但要接受舊的設施裝潢

Leisure Family

8/10

Excellent

05 Jan 2025

Verified traveler

鄰近洞爺湖的飯店

鄰近洞爺湖溫泉駅、與洞爺湖，窗戶打開就可以看到洞爺湖。這是一家有點歷史的飯店，處處可以看到歲月的痕跡，傳統的塌塌米房與一泊二食的餐廳均有著昭和時代的感覺，甚至服務人員也是上了年紀，有股特別的親切感。溫泉水有滑膩感，泡起來很舒服。

Partner

8/10

Excellent

29 Dec 2024

Yuk Kit

寧靜舒服

Leisure Family

6/10

Pleasant

15 Dec 2024

TAKAKO

施設の古さは否めませんが、部屋から洞爺湖が見えて、ロケーションは良いです。
お風呂にはドライヤーが２つしかなくて、混む時間帯は不便です。
値段相応でした。

Business Family

8/10

Excellent

09 Oct 2024

Shao Chi

雖然是老飯店，但地理位置很棒，前面巴士總站，後面汽艇出發站，在房間就可以看見洞爺湖的煙火，飯店溫泉也不錯，和式的房間我喜歡

Leisure Partner

6/10

Pleasant

23 Sep 2024

Akio

まあまあ、良かったです。

Leisure Family

6/10

Pleasant

25 Aug 2024

kouki

従業員さん全てが感じ良くて安心できました

Leisure Friends

10/10

Exceptional

21 Jul 2024

wei

温泉が良かった、便利で、良いどころです

6/10

Pleasant

07 Jun 2024

HIROYOSHI

古いが便利よい

Business Self

10/10

Exceptional

04 May 2024

Tomie

久しぶりの家族との旅行でした
お食事も心がこもってて温泉も丁度良い湯加減で心から樂しむ事ができ良き思い出となりましたありがとうございました

Leisure Family

10/10

Exceptional

19 Feb 2024

ヒロキ

ゆっくりできた

Leisure Partner

8/10

Excellent

17 Aug 2023

Hiroya

景色が素晴らしく、花火も堪能しました

Leisure Family

10/10

Exceptional

16 Aug 2023

????

全体的に良いと思いますが、やはり自分の好みの地味な感じが良かったです。

Leisure Family_with_children

6/10

Pleasant

11 Aug 2023

??

整體上就是一般般。

10/10

Exceptional

03 Sep 2022

Keillyoh

スタッフの皆さんがとても親切で、楽しいひと時を過ごせました。ありがとうございました。

Leisure Family

4/10

Poor

18 Aug 2022

Tsuyoshi

客室は清潔でしたが、お風呂と脱衣所の間のスペースがカビ臭く、お風呂も内湯は何となく汚い感じでした。露天風呂は良かったです。
食事は、地元の新鮮な野菜や魚介を使った料理を期待していましたが、地産地消という感じはなく、スーパーのお惣菜レベルで野菜も少なかった。
品数は多かったけど、どれも美味しい訳ではなくて、食事にはかなりがっかり。
品数は少なくても、味とクオリティにこだわりが欲しかったです。
立地の割に安価ですが、古くてもお風呂の清潔感とお料理に力が入っていれば良いのにと思いました。

Leisure Family_with_children

10/10

Exceptional

24 Oct 2021

ともこ

建物は古く昭和を感じられる所です。部屋の内装，備品などは新しくリニューアルされた物もありとても良かったです。食事も美味しくお風呂も綺麗でした(男性用の露天風呂は狭くてイマイチだったらしいですが)部屋から花火も見れて私は大満足でした☺️

Leisure Family

8/10

Excellent

24 Jul 2021

Masamichi

バス、遊覧船に近く観光に便利

バス停や遊覧船までの距離が極めて近く観光に便利。車を利用しない場合、非常に良い。ホテル自体は昔ながらの古い感じで、食事はそこそこ(値段相応)だが、ホスピタリティーは非常に良く、観光についてもよく相談に乗ってくれる。夜の花火もきれいだった。

Self

10/10

Exceptional

14 Mar 2021

Verified traveler

お風呂の階が薄暗く1人で入ってて少し不安でした。

Leisure Family

10/10

Exceptional

02 Feb 2021

Verified traveler

目の前に洞爺湖があってめちゃ綺麗やった

4/10

Poor

24 Sep 2020

Verified traveler

ザ昭和のホテル

洞爺湖の目の前にホテルがあり、立地は最高。部屋の窓からのレイクビューもバッチリ！
ただ残念ながら建物が古い
ホテルの作りも、「ザ昭和」って感じで古さが目立つ。
清掃は行き届いているのだが、古さばかりが目立つ。
温泉もやや狭め。サウナもあるがコロナの影響で使用中止中だった。
サービスは中居さんが東南アジア系の方だったが、細やかな気遣いを感じた。

Friends_and_family Family

6/10

Pleasant

07 Mar 2020

SINICHI

古いが景観は素晴らしい。

Friends_and_family Family

8/10

Excellent

22 Nov 2019

CHIA HUNG

傳統的榻榻米日式飯店