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We Hotel Toya

Hokkaido · Japan

293 1 Toyamachi Toyako Cho Abuta GunView location

9.0/10Excellent223 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.2/109.2
Condition9.2/109.2
Neighborhood8.6/108.6
Amenities8.8/108.8
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About We Hotel Toya

Indulge in onsite massages or enjoy other amenities such as complimentary Wi-Fi and gift shops. At WE Hotel Toya, savor a meal at the restaurant or unwind with a drink at one of the two bars/lounges. A complimentary self-serve breakfast is offered daily from 7:00 AM to 10:00 AM.

The hotel also provides a 24-hour front desk, multilingual staff, and luggage storage. Free self-parking is available. Each of the 55 guestrooms features a private spa tub, LCD television, pillowtop bed with down comforters and premium bedding, complimentary Wi-Fi, and digital programming.

Bathrooms include separate bathtubs and showers, deep soaking bathtubs, and complimentary toiletries. Located on the shores of Lake Toya, WE Hotel Toya is within a 15-minute drive of Toyako Hot Spring and just a short distance from Shikotsu-Toya National Park.

It's also a convenient base for exploring attractions like Mount Usu and Rusutsu Resort.

Read more about this hotelShow less

When you stay at WE Hotel Toya - Dusit Collection in Toyako, you'll be on a lake, within a 15-minute walk of Lake Toya and Shikotsu-Toya National Park. This hotel is 11.6 mi (18.7 km) from Rusutsu Resort and 3 mi (4.8 km) from Silo Observatory.

Make yourself at home in one of the 55 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 20

Hotel policies

No cribs (infant beds) available No elevators Unicode Support true Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: JPY 100.00 per person, per night. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Guests traveling with a service animal must contact the property prior to arrival.
  • Minimal age
    20
  • Optional fees
    • Fee for local cuisine breakfast: approximately JPY 3630 for adults and JPY 1815 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Lake Toya 0.6 km / 0.4 mi
Shikotsu-Toya National Park 1.1 km / 0.7 mi
Silo Observatory 5 km / 3.1 mi
Usuzanfunka Memorial Park 10.8 km / 6.7 mi
Toyako Hot Spring 12 km / 7.5 mi
Kimundo Waterfall 12 km / 7.5 mi
Toyako Volcano Science Museum 12.1 km / 7.5 mi
Nishiyama Crater Walk 12.6 km / 7.8 mi
Toyako Onsen 13 km / 8.1 mi
Showa Shinzan 16.2 km / 10.1 mi
Zenko-ji Temple 18.3 km / 11.4 mi
Sobetsu Samuzu Road Station 18.5 km / 11.5 mi
Showashinzan Ropeway 18.7 km / 11.6 mi
Rusutsu Resort 18.7 km / 11.6 mi
Showa-shinzan 18.7 km / 11.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 55
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Multilingual staff
  • Smoke detector
  • Hotel safeExtra charge
Show 18 more facilities & services
  • Lift access
  • Newspaper stand
  • ShopExtra charge
  • Luggage roomExtra charge
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Game room
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 20
  • CanoeingExtra charge
  • Horse ridingExtra charge
  • SkiingExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TRIPLE DELUXE LAKE VIEWTRIPLE • DELUXE LAKE VIEWTPL.DX-LK

    Photos are not available for this room type.

    We Hotel Toya

    TRIPLE DELUXE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DX-LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    We Hotel Toya

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN LAKE VIEWTWIN • LAKE VIEW • 38 m²TWN.LK

    Photos are not available for this room type.

    We Hotel Toya

    TWIN LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.LK

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE LAKE VIEWTRIPLE • LAKE VIEW • 38 m²TPL.LK

    Photos are not available for this room type.

    We Hotel Toya

    TRIPLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.LK

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXETRIPLE • DELUXETPL.DX

    Photos are not available for this room type.

    We Hotel Toya

    TRIPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    We Hotel Toya

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    We Hotel Toya

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LAKE VIEWDOUBLE • LAKE VIEWDBL.LK-1

    Photos are not available for this room type.

    We Hotel Toya

    DOUBLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LK-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN LAKE VIEWTWIN • LAKE VIEWTWN.LK-1

    Photos are not available for this room type.

    We Hotel Toya

    TWIN LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.LK-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LAKE VIEWDOUBLE • LAKE VIEW • 38 m²DBL.LK

    Photos are not available for this room type.

    We Hotel Toya

    DOUBLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LK

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA DELUXE TWO QUEEN BEDSVILLA • DELUXE TWO QUEEN BEDSVIL.2Q-DX

    Photos are not available for this room type.

    We Hotel Toya

    VILLA DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA THREE BEDROOMSVILLA • THREE BEDROOMSVIL.B3

    Photos are not available for this room type.

    We Hotel Toya

    VILLA THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.B3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    We Hotel Toya

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA KING SIZE BEDVILLA • KING SIZE BEDVIL.KG

    Photos are not available for this room type.

    We Hotel Toya

    VILLA KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA DELUXEVILLA • DELUXEVIL.DX

    Photos are not available for this room type.

    We Hotel Toya

    VILLA DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LAKE VIEWRoom • LAKE VIEWROO.LK

    Photos are not available for this room type.

    We Hotel Toya

    Room LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXE LAKE VIEWSINGLE • DELUXE LAKE VIEWSGL.DX-LK

    Photos are not available for this room type.

    We Hotel Toya

    SINGLE DELUXE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX-LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE LAKE VIEWTRIPLE • LAKE VIEWTPL.LK-1

    Photos are not available for this room type.

    We Hotel Toya

    TRIPLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.LK-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUM NON SMOKINGTWIN • PREMIUM NON SMOKINGTWN.PI-NM

    Photos are not available for this room type.

    We Hotel Toya

    TWIN PREMIUM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIUM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PI-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE LAKE VIEWDOUBLE • DELUXE LAKE VIEWDBL.DX-LK

    Photos are not available for this room type.

    We Hotel Toya

    DOUBLE DELUXE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM NON SMOKINGDOUBLE • PREMIUM NON SMOKINGDBL.PI-NM

    Photos are not available for this room type.

    We Hotel Toya

    DOUBLE PREMIUM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    We Hotel Toya

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about We Hotel Toya

9.0
Excellent
223 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
9.2 /10
Neighborhood
8.6 /10
Amenities
8.8 /10
75 reviews shown
10/10
Exceptional
10 Jun 2026
Jeevan
A wonderfully restful stay overlooking the stunning Lake Toya. The views from the room were spectacular, and the peaceful surroundings made it easy to disconnect and recharge. The onsen experience was especially relaxing, complemented by attentive service by the staff and management and comfortable facilities. A great place to pause, enjoy nature, and appreciate the slower pace of Hokkaido. We left feeling refreshed and rejuvenated.

Great bar but Only thing- dining options could be better. But the nearby restaurants made up for that (when they were open)
Family_with_children
10/10
Exceptional
21 May 2026
Sue
I wish we’d have stayed 2 nights, the Onsen has perfect Vinod the Lake
10/10
Exceptional
01 May 2026
Momilani
Nice room
Partner
10/10
Exceptional
21 Apr 2026
Naomi
Although the hotel is above an isolated small local town, the walking areas around the lake are gorgeous and peaceful. The staff members are so very considerate to shuttle and pick up anywhere and anytime. They refer to you by name which makes one feel so cared for and appreciated. I consider this as very close to being one of my best hotel experiences.
10/10
Exceptional
03 Mar 2026
John Gusti
Clean and spacious room. Nice onsen.
10/10
Exceptional
24 Feb 2026
Laura
Room was gorgeous, staff was amazing and cared so much, onsen was beautiful and food was incredible - highly recommend the WE Hotel and we will definitely return
Partner
8/10
Excellent
08 Jan 2026
Anabela
view and villa was spectacular, but their service waqs poor, lack of staff and inflexibility. the rooms also have sink bugs (we killed 3) around so pest control is needed. the villa was luxurious but the villa is away from the main building so villa guest are on their own pretty much with zero support. the onsen is also in main building so u have to drive to get there or walk in the snow. veryall value for money (given its 1000$ USD a night...im not sure its value for money is there...maybe 600USD / night more like it.
Friends_and_family Family
10/10
Exceptional
21 Dec 2025
Brett
Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again.
Partner
10/10
Exceptional
07 Dec 2025
Windsor
Clean room, beautiful view
Leisure
4/10
Poor
30 Oct 2025
Calvin
For the price point of this hotel, the food was sub par.
Friends_and_family Family
4/10
Poor
19 Oct 2025
haiyu
I’m very disappointed with this hotel. Both dinner and breakfast were poor in quality and taste — definitely not worth the price for one night.
In addition, the service attitude was bad. The staff simply placed the food on the table without explaining what it was, and didn’t say a single word throughout the whole meal.
Is this really the standard of service in the hotel? Not recommended!!
Leisure Partner
10/10
Exceptional
23 Sep 2025
Qiqi
Great view, super comfortable during quiet period. We will for sure come back again!
Leisure Family
10/10
Exceptional
19 Aug 2025
Petur
Amazing view, friendly staff, peaceful
8/10
Excellent
16 Jul 2025
Lisa
The hotel looks absolutely stunning, the window is beautiful, you can see the whole lake view. It looks like a painting.

The food is amazing, I told the hotel that I don’t eat fish and they were able to offer me alternatives.

There is one outdoor onsen and one indoor, both are stunning.

But, as an onsen hotel, there is not much to do within the hotel nor around the hotel. I didn’t know there is Omakase option until the day I leave, I hope the staff told me about it.
Leisure Family
10/10
Exceptional
22 Jun 2025
Kevin
Have some of the most amazing and tranquil views imaginable of the lake. This hotel is away from the main town but offers a shuttle several times through the day and it is only a 10 minute ride highly recommend taking a ferry to the island in the middle of Lake Toya. The beds were super comfortable, and the food was traditional Japanese, which is not my favorite, but was good quality and generous. The staff were very friendly, but English was somewhat difficult for them. This was a great location to beat the heat that we had experienced in Tokyo and Kyoto, as it was unusually hot for June this visit we hiked around the island circumference which took about 2 1/2 hours. The water was really nice and I could see swimming there, but we just didn’t bring bathing suits. We learned from our relatives who live here that you can get pretty good food from 711 like these rice, seaweed wraps and things like that and green tea so those are perfect snacks to have for lunch or too tied one over Between meals. The shuttle stops right at the 711 so that is convenient. I know it sounds ridiculous to Americans, but the 711 in Japan is a lot better than America.
Leisure Family
10/10
Exceptional
29 Apr 2025
JIWEI
Thanks for a very relaxing holiday and stay.
Leisure Family_with_children
10/10
Exceptional
05 Mar 2025
Kew
5 star all around except limited dinning options
Leisure Partner
10/10
Exceptional
25 Feb 2025
Kok
You need a transport to get around. There is only 1 small resturant within walking distance if you are not planning to have all yoir meals in the hotel. The nearest dining area is about 20mins drive from the hotel. Oversall it is a very beautiful hotel with large space.
Leisure Partner
10/10
Exceptional
18 Jan 2025
Camilla
We stayed at the WE Toya as our home base for a Rusutsu ski trip. It was fabulous. The onsen was so lovely and the staff were friendly and helpful. We never ate at the restaurant for dinner, but the breakfast buffet was super. The rooms are very large and the one time the onsen was closed for cleaning, we used the balcony tub and it was delightful. We would definitely stay here again!
Leisure Family
10/10
Exceptional
11 Jan 2025
Amana
We liked the cleanliness, the friendly staff, and views from the onsen to the lake.
Leisure Partner
10/10
Exceptional
23 Oct 2024
chiufang

Great services!

I didn’t know the hotel provides shuttle services.
Partner
8/10
Excellent
31 Aug 2024
Tan Hwee
Stayed in the hotel for 2 nights (2 rooms) in July.
Pro: beautiful hotel, great views, good breakfast (didn’t eat dinner there as the menu is not to our liking)
Con: as mentioned by other guests, the room is only suitable for couples. There is no hanging rack in the shower room so there is no way to dry and dress yourself without ‘exposing’ yourself. Fortunately we read the reviews and brought our own hooks to stick to the shower room wall. A simple permanent fix and i don’t understand why can’t the hotel do something about it. The design of the basin tap is also quite stupid. The tap is so close to the bottom of the sink that you even have to tilt the glass to fill water. The nearest convenient store is a 5 mins drive away. But it is up slope and very dark at night. Fortunately we are driving so not an issue. But will be a pain if going on public transport.
Leisure Family
10/10
Exceptional
08 Aug 2024
Natural
Nice view
8/10
Excellent
27 Oct 2023
Teng Hui Melissa
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions.

Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!
Leisure Family
10/10
Exceptional
05 Oct 2023
John
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
8/10
Excellent
12 Aug 2023
Rex
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
Leisure Family
8/10
Excellent
01 Aug 2023
Shao Wu Ray
It is a luxurious and comfortable five-star resort hotel, with convenient food and no surprises!
Leisure Family_with_children
10/10
Exceptional
19 Jul 2023
Angelica
Absolutely loved our stay here. My favorite hotel during our stay in Japan
10/10
Exceptional
18 Jun 2023
Keng Hoe
We had been at Toya many times, staying at various properties, including the famous Windsor. This time round, we decied to try this modern property instead of Lake Sumida. This is indeed a nice property but probably more suited for young couples rather than for family with young kids. However we still had a great time, as they do factor in children and provided small yukata as well.
Leisure Family_with_children
10/10
Exceptional
24 May 2023
Hee Lee
Good size for triple bedder. Nice and quiet.
Cons are No hook for hanging clothes or towel in bathroom except the bar which outside there door. We needed to hang a bag to contain our clothing inside while showering.
Tap at basins are very low, when one needs to fill up flask, have to do it with shower head inside bathroom.
Leisure Family
10/10
Exceptional
02 Jan 2023
Kok
Cozy place
Leisure Family_with_children
10/10
Exceptional
06 Mar 2020
Verified traveler
Super nice hotel. With a good view
Friends_and_family Family
4/10
Poor
27 Feb 2020
N
The deco is great, given it was designed by a famous architect. Other than the deco, there is nothing. Location is terrible as you need the shuttle bus for going to the Toya Onsen Street and Toya Station. You also often have to wait for others who are always late. Food is a disaster. Breakfast is served with cold meat, old bread, overcooked rice and lack of variety. The exact same food repeats every morning. Dinner is so awful that it receives huge complaints on Google Maps reviews. Staff mostly are Chinese and fail to upkeep the services that the deco deserves. What a shame.
Leisure Partner
10/10
Exceptional
17 Feb 2020
terrence

Amazing

Amazing hotel. Nice view . Great service and food
Partner
10/10
Exceptional
10 Feb 2020
Verified traveler

Can't wait for the next time

The views were phenomenal and absolutely worth the price. Their staff were so considerate, helpful and went out of their way to make our stay comfortable. A+. We couldn't find the hotel in our rental car's GPS so we just keyed in the telephone number of the convenience store close by.
Partner
8/10
Excellent
20 Jan 2020
Chung Yan

pleasant stay & relaxing

The hotel only opened for 1 yr, condition very new! We booked a double room with lake view and outdoor bathtub (tht was amazing overlooking the Toya Lake!!! even tho its just hot water not actual spring water, but downstairs provide public bath tht is proper onsen)

Not a crowded hotel at all since its not so near to town, which was what made it so relaxing~ but one thing was the shuttle bus is not so frequent.. so when we had nothing to do on the onsen street in town, we had to take taxi which costs us ard 3500 yen to get to the hotel... otherwise we had to wait another 1.5 hr with nothing to do since all shops are closed...tht was very expensive! more shuttle bus or allow pick up service would make the trip so much better n convenient!
Partner
10/10
Exceptional
08 Jan 2020
Verified traveler
really nice hotel
Friends_and_family Family
8/10
Excellent
27 Dec 2019
YI-TING

Great employees, but only one complaint

The employees were very kind and respectful. The only complain I had was that the employees needs a little more training when providing customer services.
Friends_and_family Family
10/10
Exceptional
16 Dec 2019
Verified traveler
Nice ambience and decor. Friendly and attentive service staff. Good experience in soaking in hot-tub on the room balcony in full privacy overseeing the snowy scenery.
Friends_and_family Family
10/10
Exceptional
19 Nov 2019
Christy

Everything is PERFECT!!!

It was a very pleasant stay at WE! Everything was perfect! Excellent room, service and food. Staffs can speak good English and very helpful. Location will be a down side for travellers without a car as it’s a bit out of down town (Onsen street) but it could also be an advantage to enjoy the silence. Perhaps they are still very new so we cannot find it from the car GPS but still managed to find it from Google Map.

We stayed there for only one night which is too short :(
The room is nicely decorated and provide everything you need.
The private bath tub on the balcony was amazing, especially when it’s snowing outside.

The public onsen (spa) is clean and big!

The breakfast is a must try!

Highly recommended to family and couple!
Partner
10/10
Exceptional
14 Oct 2019
Verified traveler
The hotel is located on a beautiful lake. Our room had a view of a whole lake, and was modern and comfortable. The outdoor bath was wonderful!
Leisure Friends
8/10
Excellent
29 Sep 2019
Verified traveler
Excellent location with views of the Lake Toya. Access to the lake via steep driveway. Hotel itself is excellent with very friendly staff. Onsite onsen is excellent as well. The problem is that the hotel is far (20min shuttle ride) from the town with no other restaurants near the hotel.
Leisure Family
10/10
Exceptional
26 Jul 2019
Verified traveler

Designer hotel with relaxing environment

The hotel is amazing and love the design of the room. There is an outdoor onsen at the balcony of the room. Love the sofa bed by the big window in the room. Really relaxing environment. It takes 20
mins to go to the fireworks city Centre by the hotel shuttle.
Friends
8/10
Excellent
22 Jul 2019
Verified traveler
Place is very new, clean and in excellent condition. The design is very good and minimalist with good layout and spacious. Room is bright and with very good lake view. One minor complaint is the wash basin with the low tap which made washing difficult.
Leisure Family
10/10
Exceptional
28 May 2019
Verified traveler

Relaxing stay

Only stayed there for 2 nights, but I definitely loved it. The room was spacious and in good order. The view of Lake Toya was beyond description. It was so refreshing to be able to see the beautiful lake view every morning I woke up. The hot bath was super amazing. The service was good and very attentive.
Partner
10/10
Exceptional
29 Dec 2018
Matthew

Highly recommended !

Excellent Hotel, with nice designs, kind of High-end Muji style !
A private Onsen Bath-tub at the balcony, perfect views!
Family
10/10
Exceptional
08 Jul 2026
Si Wei
The design is really nice and stylish, with friendly staff and a good breakfast!
Family
10/10
Exceptional
08 Jul 2026
Debra
Divine hotel, fabulous food (go for half board). Lovely lovely staff. Super quiet location. The perfect place to unwind.
Friends_and_family Family
8/10
Excellent
28 Jun 2026
Vencci
The hotel locates at the more peaceful side of Lake Toya, which we enjoyed. It’s new with helpful staff. The 24 hour snack station is a nice touch.
Family_with_children
8/10
Excellent
19 May 2026
Yih Wen
乾淨客房,員工親切,早餐美味,飯店有接駁車。飯店周圍安靜,離溫泉街、JR站有距離,若不自駕,抵達或外出需先預約接駁車。
Friends_and_family Friends
8/10
Excellent
12 Apr 2026
David Wei
什麼都很好,但是浴室有排水系統的異味。
8/10
Excellent
01 Mar 2026
Koon Yan
房間很整齊
Partner
10/10
Exceptional
26 Feb 2026
SEOLA
고요한 we hotel에서 잘 쉬고 잘먹고 왔습니다.
눈이 많이 오고 인프라가 적은 곳이어서 걱정이 조금 있있었는데 친절한 직원분들과 깨끗한 객실에서 맘 놓고 잘 쉬었어요. 특히 조식과 석식시간이 아주 편안하게 제찰 식재료로 식사할수 있어서 아주 좋았습니다. 3일동안의 저녁식사를 하는동안 메뉴가 겹치지 않게 신경써주신 부분도 너무 감사했어요! (우엉스프가 너무 맛있어서 또 생각납니다^^) 다음에 따듯한때 다시 방문하고 싶습니다.
Partner
10/10
Exceptional
14 Jan 2026
Ting Yan Tinnie
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic.
In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale.
The overall design is modern and chill. It’s a good place for urban getaway.
The neighborhood is very quiet too.
Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
Friends_and_family Family
8/10
Excellent
08 Nov 2025
Wing yan
designer Kuma is a sure win
price is set too high
hence we were the only tenants
mix up of menu
should not happen at this price level
Partner
8/10
Excellent
24 Oct 2025
WING YEE
Good view
Friends_and_family Friends
8/10
Excellent
24 Oct 2025
WING YEE
Nice view
Partner
10/10
Exceptional
05 Sep 2025
Philippe

Superbe mais un peu isolé

Hôtel superbe, équipe géniale, chambre
Partner
6/10
Pleasant
05 Mar 2025
Yahsin

設備準備需加強

服務很好,不過房間的wifi密碼並未如介紹時顯示在開電視時的飯店介紹畫面,後來聯繫櫃檯派人來處理;要睡覺時無法關燈,也是再聯繫了櫃檯人員來處理。房間設備的準備狀況,對性價比感到失望。
Partner
10/10
Exceptional
13 Jan 2025
Ayaka
レイクビューがとても綺麗でした。
日の出が見れると思っていなかったので、さらに嬉しかったです!
ディナーも美味しかったですし、温泉も癒されました。静かでリラックスできました。
Leisure Friends
10/10
Exceptional
24 Nov 2024
Naoto

目の前に洞爺湖

サービスから天然温泉まで最高。もしかすると週末になると混むのかもしれないが、平日だと空いていて露天風呂が貸切状態でからまた最高。
全室お部屋からも洞爺湖が眺められて、夕焼け、朝焼けを鑑賞することができる(窓も大きい)。
今回は外したのだが、夕食がいつも少なく感じるのでもう少し量が増えるといいなと感じている。
Friends_and_family Family
4/10
Poor
16 Oct 2024
Geddy

整體居住感受不佳

飯店位置離車站太遠,如果接駁部分做不好,等於住客的第一印象就不好,而且接駁車沒有地方放行李,不ok。晚餐很沒誠意,擺盤像法式料理,味道卻像微波食物,出餐順序與時間極糟,餐廳的外場有很大的問題,訓練不足。再來,對於住客的行李配送完全沒有配合度,感覺是個沒有主管的團隊。
Friends_and_family Family
10/10
Exceptional
18 Aug 2024
Hui han
Very good
Friends_and_family Family
10/10
Exceptional
16 Aug 2024
Hyun Soon

조용히 쉬기에는 만점인 호텔

규모는 작지만 너무너무 깨끗하고 룸의 청결도나 인테리어도 훌륭했어요. 뷰도 너무 좋고 음식도 맛있습니다. 직원들도 매우 친절합니다.
온센탕이 너무 멋졌고 깨끗해서 맘에 쏙 들었어요.
토야호 중심에서 조금 떨어져 있지만 조용히 쉬기에는 최고 입니다.
Friends_and_family Family
8/10
Excellent
11 Aug 2024
PEI CHEN
有蟲可是空間與設計超棒,早餐比較簡略,景觀無敵
Leisure Friends
10/10
Exceptional
28 Jul 2024
Chun Wah Keith
Good
Leisure Family
6/10
Pleasant
09 Jul 2024
kazuyoshi
古い老人施設をリノベしたホテル
内装は頑張って綺麗にしたけど
外観が残念過ぎで
着いた時点でテンションだだ下がり

一泊1人4万はどうだろう?
外国人なら安いのかもだが
日本人にとってはコスパ悪い

ただ夕食は結構良かった(特に野菜)し
ドリンク類も安かった

しかし朝食は残念過ぎ
今どきビジネスホテルでも
余程良い物が出る

Leisure Partner
10/10
Exceptional
03 Jul 2024
Tung Yiu
The room is very nice to see the great view.
Friends_and_family Friends
8/10
Excellent
25 Jun 2024
yusook
식사가 일본식일줄 알았는데 일본까지 가서 양식이라서 놀라웠고 룸안에화장실이 분리되어있지 않은게좀 이용에불편행ㅎ습니다
Partner
8/10
Excellent
24 Jun 2024
Kit Fai
陽台露天風呂太簡陋不是溫泉水。房間太細,設備不見豪華。
10/10
Exceptional
05 May 2024
SO MAN IRIS

打卡酒店

位置有點偏遠,適合自駕遊入住。碰巧晚上洞爺湖有煙花,需要駕車20-30分鐘才到達觀賞地點。房內有溫泉,設計特別適合打卡。晚餐是fine dining路線,有別其他溫泉酒店。美觀亦美味。㕑師跟接待的員工溝通上有點問題,入住時已告知兩位不吃魚生,其中一碟魚生已換上天婦羅也十分美味。最後的親子飯接待的待應告知已換成鷄及鷄蛋飯,結果還是魚子魚生飯。
Friends_and_family Family
10/10
Exceptional
01 Mar 2024
Siu Him
環境非常之好,設施設計優美,早餐晚餐也很好食,惟一不滿就是房間內的水龍頭出水口太低,斟水十分不方便
Leisure Partner
8/10
Excellent
27 Jan 2024
YIK SHUN
我不滿意洗手盆與水龍頭距離太近 水杯裝水有困難
Leisure Partner
10/10
Exceptional
20 Jan 2024
Sin ting
Very full dinner. Nice place to stay. Free shuttle available, reserve by email
Friends_and_family Friends
10/10
Exceptional
18 Dec 2023
Iris
Thank you very much to the hotel for providing me with a delightful experience. The decoration is beautiful, very clean, and spacious. The environment and the scenery are excellent. The staff is friendly and polite. I will definitely come back and recommend it to other friends.
Leisure Partner

Location & surroundings

We Hotel Toya
293 1 Toyamachi Toyako Cho Abuta Gun, Toyako, Japan

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We Hotel Toya

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