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Yutorelo Toyako

Hokkaido · Japan

Toyako Onsen78View location

7.8/10Very good151 Reviews
Cleanliness7.6/107.6
Service8.0/108.0
Comfort7.4/107.4
Condition7.4/107.4
Neighborhood7.6/107.6
Amenities8.0/108.0
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  • Hotels with spa
  • Sport hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Yutorelo Toyako

Discover the wonders of Toyako with a stay at the Toya Sansui Hotel Kafu. Enjoy a pleasant experience with a wide range of facilities and attentive staff. Comfortable guestrooms ensure a restful night's sleep, some featuring slippers, towels, closets, non-smoking options, and air conditioning.

The hotel's tranquil atmosphere extends to its recreational facilities, including a hot spring bath, massage services, table tennis, and karaoke. The Toya Sansui Hotel Kafu offers a welcoming home base for your Toyako visit.

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When you stay at Yutorelo Toyako in Toyako, you'll be on the boardwalk/promenade, within a 5-minute drive of Toyako Hot Spring and Usuzanfunka Memorial Park. This ryokan is 3.7 mi (6 km) from Showashinzan Ropeway and 3.8 mi (6.1 km) from Showa-shinzan.

Make yourself at home in one of the 58 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and bidets. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary newspapers in the lobby, multilingual staff, and luggage storage. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Childcare
Transportation services

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Noise-free rooms not guaranteed Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: JPY 100.00 per person, per night. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    This property offers transfers from the train station. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - midnight. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Guests must contact this property in advance to reserve access to the public bathing facility
    • This property accepts credit cards and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 2200 for children
    • Housekeeping fee: JPY 4400 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Korean

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Toyako Onsen 0.1 km / 0.1 mi
Lake Toya 0.4 km / 0.3 mi
Toyako Hot Spring 0.9 km / 0.5 mi
Toyako Volcano Science Museum 1 km / 0.6 mi
Usuzanfunka Memorial Park 1.6 km / 1 mi
Shikotsu-Toya National Park 2.8 km / 1.7 mi
Nishiyama Crater Walk 3.1 km / 2 mi
Showa Shinzan 3.6 km / 2.2 mi
Showashinzan Ropeway 6 km / 3.7 mi
Showa-shinzan 6.1 km / 3.8 mi
Sobetsujohokanai 7.6 km / 4.7 mi
Sobetsu Samuzu Road Station 7.8 km / 4.9 mi
Zenko-ji Temple 10.5 km / 6.5 mi
Silo Observatory 11 km / 6.8 mi
Kimundo Waterfall 16 km / 10 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 58
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Bicycle hire serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
Show 27 more facilities & services
  • Bellboy serviceExtra charge
  • Hotel safeExtra charge
  • Lift access
  • Shop
  • Garden
  • Newspapers
  • Luggage room
  • Library
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Smoking areaExtra charge
  • Meeting room: 2
  • Children playgroundExtra charge
  • TV lounge
  • Game roomExtra charge
  • SaunaExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
  • WindsurfingExtra charge
  • CanoeingExtra charge
  • Table tennisExtra charge
  • Horse ridingExtra charge
  • SkiingExtra charge
  • Golf practice facilityExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSE • 30 m²ROO.RO
    Room RUN OF HOUSEPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room RUN OF HOUSE

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH SHARED BATHROOMRoom • WITH SHARED BATHROOMROO.FH

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BUSINESS NON SMOKINGRoom • BUSINESS NON SMOKINGROO.BS-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BUSINESS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room BUSINESS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BUSINESS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BS-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE JAPANESE ROOM NON SMOKINGTRIPLE • JAPANESE ROOM NON SMOKINGTPL.JE-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    TRIPLE JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMY NON SMOKINGRoom • ECONOMY NON SMOKINGROO.EY-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOM NON SMOKINGTWIN • JAPANESE ROOM NON SMOKINGTWN.JE-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    TWIN JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM WITH SHARED BATHROOMRoom • JAPANESE ROOM WITH SHARED BATHROOMROO.JE-FH

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    Room JAPANESE ROOM WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN BASICTWIN • BASICTWN.Z1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Yutorelo Toyako

    TWIN BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Yutorelo Toyako

7.8
Very good
151 Reviews
Cleanliness
7.6 /10
Service
8.0 /10
Comfort
7.4 /10
Condition
7.4 /10
Neighborhood
7.6 /10
Amenities
8.0 /10
50 reviews shown
10/10
Exceptional
10 Jul 2026
Tomikazu
Nice and inexpensive hotel at a great location. I could see the fireworks from my room. They had welcome services where free drinks and tsunami foods are served until 9pm. Onsen facility was very nice. Strongly recommended.
Self
8/10
Excellent
29 Oct 2025
Jose N Munoz
Amenities
Friends_and_family Friends
6/10
Pleasant
29 Oct 2025
Cynthia
Breakfast was good.
Friends_and_family Family
10/10
Exceptional
14 Oct 2025
Linus
My family had an enjoyable time here!
Leisure Family
8/10
Excellent
23 Jun 2025
Qing Chang
pros:
right in the middle of the main street of lake toya, very convenient.
all day free sake tasting.
pretty good breakfast.
nice indoor and outdoor onsen.
free parking.
pet friendly - saw alot of cute doggies.
children play room available.
overall very specious room.

con:
it’s summer and aircon was centralized and not working well. informed the staff and they told me to open the window and take a fan from them FOC. but i will still prefer my air conditional to work.
Leisure Self
10/10
Exceptional
09 Apr 2025
Kimberly
Check-in was a little odd using a machine, but there was an employee who helped us. The nearby lake was beautiful, although we didn't have the clearest view from our room. The free sake was fun in the lobby. Breakfast was also tasty. The Japanese-style mattress (futon) could have used a bit more padding.
Leisure Partner
10/10
Exceptional
04 Feb 2025
Kelsey

Amazing

Incredible staff and service. The breakfast was great. Free desserts and sake at night.
Partner
10/10
Exceptional
13 Sep 2024
Ryan
A really pleasant hotel close to lake Toya. The traditional Japanese room was excellent to experience and the onsen with its both indoor and outdoor baths were phenomenal. There were other amenities such as free bike rentals to take advantage of. The breakfast buffet offered here was superb and there were a few options for restaurants in the area to walk to in the evenings.
Self
10/10
Exceptional
28 Jul 2024
Michael
A little dated but as far as traditional it had excellent food and baths.
Leisure Family_with_children
6/10
Pleasant
19 Jun 2024
Sung
The property is old and does not looks as nice as the picture on the reservation site shows. Definitely it needs renovation.\
The dinner kaiseki was below expectation for the money.
It seems to allow pets. A guest couple brought a dog and let bark all morning when I retied to relax and enjoy the morning bath.
Leisure Family
10/10
Exceptional
17 Jun 2024
Ben

Wonderful welcome

The welcome service (from 3 pm every day) was amazing. The Kaiseki dinner package was also fantastic - highly recommended.
Staff kindly assisted in reserving me a place on a bus connection when leaving.
Hot springs a little tired, and sauna in a separate section.
Self
8/10
Excellent
04 May 2024
Shumin
Nice traditional japan style
6/10
Pleasant
02 May 2024
Yuet-Yi Lucia

Disappointed

So noisy, and not comfortable at all, the building may be old, so dark
Friends_and_family Family
8/10
Excellent
21 Feb 2024
A

Excellent meals and staff

Very helpful staff and fantastic dinner and breakfast, with a great selection of amenities. The building itself could use a little smartening up in places, but for a hotel that allows pets this may be expected
Friends_and_family Friends
8/10
Excellent
17 Dec 2023
Shihui Audrey
Breakfast is good and hotel is within walking distance to Lake Toya. Twin room is big and comfortable.
Leisure Family_with_children
10/10
Exceptional
25 Oct 2023
Aileen
It is well organized traditional Japanese style hotel such as delicious breakfasts, natural Onsen(hot bath facility), many sakes, snacks and even hot bath robes. The staffs are extremely kind and well mannered. I stayed 2 nights. The hotel is not updated but maintains traditional Japanese style. When anyone wants to experience traditional Japanese culture in Hokkaido, this is the best hotel I recommend. I would like to go back.
8/10
Excellent
04 Aug 2023
Ayako
Staffs are so friendly and kind. Unfortunately, the hotel needs renovation. 1, From check in counter, at second floor, to elevator floor has stairs and they do not have lamp ,so it was so hard to carry up our all luggage by our selves. 2, AC did not work well, so I asked a fan to put in our room. 3, Stairs to all floor is dirty and smells not good. They have very nice hot spring, free welcome drink, free Yukata rental, easy to see fire worlks from own room and so on. so I hope they improve thir facilities a little by little. 15minutes by taxi from Toyako JR station. You need to call the taxi if you want to ride. Pubrick bus only runs a few every hours.
Leisure Family
10/10
Exceptional
26 Sep 2022
Walter
This a beautifully designed hotel. Great ambiance.
The staff are extremely courteous and efficient.
Great find.
Leisure Family
10/10
Exceptional
16 Feb 2020
Maxine
Japanese style room. Good location, short walk to restaurants and good view of the daily fireworks.
Leisure Family
6/10
Pleasant
01 Nov 2019
Verified traveler
Look forward for renovation
Leisure Family
10/10
Exceptional
03 Oct 2019
Verified traveler
Like: It was a Ryokan!!!
Dislike: Not sure if because of the season, but most nearby restaurants were not open. 7-11 became our best friend. 😅
Leisure Family
4/10
Poor
25 Aug 2019
Joe
Wifi sucks though asked the staff to fix; very disappointing
Leisure Family
6/10
Pleasant
22 Aug 2019
Sarah
Triple room had two twin beds and a single futon on floor. Bathroom was Japanese shower with seat and mirror. Should specify on reservation.
Leisure Friends
10/10
Exceptional
28 Jul 2019
Verified traveler

Wonderful stay

This is an older hotel no question. Our room was clean and roomy for Japan (two adults and a 6 foot teen for well). Ladies Onsen was lovely. The lounge downstairs looks on a beautiful garden and was a great place to relax. Central location, staff helped us find laundromat across street. Only complaint- musty smell in room, slight smoke odor in elevators
Family
10/10
Exceptional
06 Jul 2019
Daniel
Dinner and breakfast were included and delicious. Short walk to fireworks at the lake. One staff member seemed inept to me. He told me the only luggage transfer form they had was the pay on arrival, rather than the prepay that I did everywhere else. The hotel that received my bag didn't like paying the bill before I got there, but thankfully they did. All the other staff were helpful and bright.
4/10
Poor
06 Jul 2019
Man
The place is a bit old
Family
10/10
Exceptional
26 Nov 2018
Verified traveler
We enjoyed the onsen, breakfast and dinner in this hotel very much!
6/10
Pleasant
20 Oct 2018
Verified traveler
Quite and calm we get from here. Staffs are very hard working which impressed us.
6/10
Pleasant
24 Jun 2018
Ching

Unluckily

I am sad to tell that I was bitten by those blood sucking insets. We found at least 5 in our beddings which made me scared and it was terrible.
I m not sure it's because of raining or what, but isn't it a responsibity to kill insets ?

Anyway, beside this, the hot spring and the dinner / breakfast is great.
Family
6/10
Pleasant
21 Jun 2026
Yau Ngai
一般。設施比較殘舊。食物質素一般相對以價錢性價比略為低。
Friends_and_family Family
8/10
Excellent
16 Nov 2025
Yat Hi
Big room, clean and tidy
Dinner is quite good, not much choice for breakfast, but it’s fine
Very nice staffs
Onsen facilities are nice with reasonable size
The most valuable - they offer sake at lobby for whole day. And free draft beer at dinner.
FYI, there are few stairs at lobby.
Leisure Family
6/10
Pleasant
07 Sep 2025
Ka Lap Carlo
旅館比較舊
10/10
Exceptional
29 Aug 2025
RIEKO
急な変更も対応していただけました。
露天風呂が二日目に給湯が止まっていて緩かったのが残念でした。
8/10
Excellent
25 Jul 2025
Hung Liang
這家飯店值得給他機會，他可以表現的更好！入住時有免費的點心和清酒，非常加分！一泊二食的食物非常不錯！一樣也是酒精飲品暢飲不加價，加分！泡湯結束還有冰棒可以免費吃，加分！餐廳的服務人員很親切有禮，加分。
不過入住時可能因為語言，櫃檯服務人員沒跟我們說有點心和清酒及咖啡可以享用，我們隔天才知道，也沒機會享用了！另外，房間冷氣超爛，不過這裡一年有大概300天以上不太需要冷氣，所以問題不大！我覺得如果來洞爺湖想要找cp值好的飯店可以考慮！
Friends_and_family Family
10/10
Exceptional
21 Jul 2025
Wenchi
戶外溫泉場地有蟑螂
Leisure Self
2/10
Poor
19 Sep 2024
Yee Shan
設備舊，床褥硬，房間燈光太暗，房間不是用鎖匙而是用數字密碼，保安欠缺，膳食惡劣，很難食，食品款式老土
Leisure Family
8/10
Excellent
12 Sep 2024
Eun sung
시설은 낡았지만 친근함이 좋았습니다.
Friends_and_family Family
4/10
Poor
15 Jul 2024
akihiro
温泉旅館よりビジネスホテルに近いです。
チェックイン他はネットの登録のみルームキーもありません。部屋は古くなにより臭いです。
トイレも臭うのでとてもくつろげたもんじやないです。夕飯は全く手抜きで味も今ひとつ唯一朝ご飯だけはまあまあでした。
2度と使うことはないですね
Business Self
2/10
Poor
13 Jun 2024
DongWook
말이 전통료칸이지 일본여행중 가장 더럽고 밥맛 떨어지는 숙소경험이었음. 4인 가족 다다미방 배정받았는데 천장은 누수로인한 얼룩과 곰팡이, 곳곳이 묶은먼지, 특히나 화장실내 역겨운 냄새는 아직도 잊혀지지 않는다! 조식은 대충만든 부실한 식단에 다 식어빠진 먹을게 정말없고, 맛은 더 없음! 제일 안좋았던 기억은 침구류..
프라이버시 운운하며 이브지리 서비스는 요청시에만 해주니 셀프로 깔고덮고 자라는 것 까지는 이해했으나 요나, 패드, 베개모두 머리카락 덕지덕지 붙은 더러운 세팅으로 정말 엿같은 경험만 하고 옴! 이런 사진만 그럴싸한 리뷰에 속아 돈버리고 시간 버리고 온것에 너무 화가 남!
Leisure Family
10/10
Exceptional
29 May 2024
Verified traveler

가성비 숙소

가성비 아주 좋음
Friends_and_family Friends
8/10
Excellent
13 May 2024
??
ペット連れの方は良います
Leisure Self
8/10
Excellent
01 May 2024
みか
湖畔ではないので眺望は望めませんが、その分お安くて良かったです
Leisure Family
10/10
Exceptional
27 Apr 2024
こうじゅ
サービスにとても満足しています。
ありがとうございました。
Leisure Family_with_children
10/10
Exceptional
21 Apr 2024
Yin Hung
非常好的體驗
Friends_and_family Family
10/10
Exceptional
17 Feb 2024
Yuk Yi Laura
The pillows are a bit hard
Friends_and_family Family
8/10
Excellent
09 Feb 2024
Po Sze Mabel
房間舒適，周圍有食店，近旅遊景點。
Friends_and_family Family
8/10
Excellent
12 Dec 2023
Hon Lung
Relax and Comfortable
Leisure Family
6/10
Pleasant
29 Oct 2023
Nga Wan
沒有空調，沒有舖床服務，職員不太懂英文
10/10
Exceptional
22 Oct 2023
IMAMOTO
スタッフの対応がとても親切でエレベーターまでに階段が有るのですが荷物を持ってあがってくださり帰りに階段降りる時もすぐに気がついて下さり荷物を持って降りてくださいました
ウエルカムドリンクも日本酒呑み比べ
ですごい数の日本酒が並べてあり
余り飲めない私でもおちょこに1口づつ
ついでお部屋に持って行って飲みました
お饅頭もクシに3個指したのが自分で炙って持って行くのですがあんこが苦手な私には色んなあんが用意されていて
みたらし🍡ずんだーごまなど選べて美味しくいただく事が出来ました
お部屋も広く綺麗で
お部屋に入ったら花火が上がり
部屋から椅子に座って日本酒を飲みながら花火を見て最高でした！
花火は5月連休から10月末まで毎日上がるそうです❕
知らなかったので嬉しいサブライズでした！
お風呂も源泉から1番近いホテルで一の湯と言われてるとお風呂に入ると書いてあり夜と朝入って帰ってきました
とても素敵なホテルで1人旅だったので今度は旦那と是非行きたいです
ホテルで頂いたクーポン券で
遊覧船とクマ牧場とロープウェイに
ありがとうございました。

Leisure Self
10/10
Exceptional
21 Oct 2023
YUHONG
宿泊施設のサービスが最高でした。
Leisure Family

Location & surroundings

Yutorelo Toyako
Toyako Onsen78, Lake Toya, Japan

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Yutorelo Toyako

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