Name: Toya Sun Palace Resort & Spa
Address: 7-1Toyakoonsen,Usugunsoubetsucho, Noboribetsu, JP

2/10

Poor

28 May 2019

Linda

Charged non-smoking room for Smoking room

The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.

10/10

Exceptional

17 Nov 2018

anonymous

We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.

8/10

Excellent

29 Oct 2018

Winhyde

Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.

8/10

Excellent

05 Oct 2018

CHIT PIN

Very satisfied

Partner

6/10

Pleasant

19 Jul 2018

Verified traveler

Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.

2/10

Poor

18 Jul 2018

Verified traveler

The worst hotel experience ever!

It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!

Family

6/10

Pleasant

09 Jul 2018

Jeannie

Nice and grand lobby but terrible, old, smelly rooms specially the bathroom. Reception staff incompetent and rude. The onsen area is good. Dinner and breakfast food quality decent but nothing great.

10/10

Exceptional

27 Jun 2018

Verified traveler

Amazing view

Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.

Family

6/10

Pleasant

16 Jun 2018

Thomas

Air-conditioning system needs a major overhaul!

The lobby was very posh and welcoming but I am afraid the rooms and air-conditioning system needs sprucing up. It was warm and stuffy in the rooms although we turned up the air-conditioning to the max - you wouldn't be able to feel it at all. The food was ok. We stayed at this hotel on our 2nd night at Lake Toya and could easily compare this hotel with the other resort we stayed at on our 1st night. The other resort was excellent in all aspects but unfortunately they did not have rooms for the second night and we opted for this one instead and we were disappointed. Service wise, there was nothing to complain about - they were polite and attended to queries well and they do have good amenities such as a big video arcade for the children and even a big table-tennis room for booking. They also have a big indoor swimming pool with slides. Pity that the rooms and air-conditioning failed them.

Family

6/10

Pleasant

26 May 2018

Verified traveler

Beautiful lounge & onsen

The common areas are beautiful. The lounge was stunning and so was the view from the onset.
The view from the room was great but the rooms are extremely dated.
I took the western room, which was on a smoking floor. My clothes and hair reeked of smoke when I woke up. Meal times end really early and it felt like a huge cafeteria.

8/10

Excellent

11 May 2018

Verified traveler

Relax and enjoy

We did enjoyed the 2 days with fireworks at night and felt very relax for the spa.

Friends

8/10

Excellent

01 Apr 2018

Verified traveler

Splendid lake view, lack of human touch

This hotel has a splendid lake view from its hotel lobby and from its outdoor onsen. Scrumptious breakfast and dinner buffet with good variety of foods. The receptionist staff and the onsen cleaner lady are not that friendly. Its dining place is very particular on their breakfast and dinner hours, make sure you do not go enter the dining hall late, or you have to find your own way to get your food in the winter time. Their staff is too focus on standard operating procedure and lack of human touch. Avoid peak season if you do not want to queue for your food. The room is clean but it looks old now(I can imagine its grandeur in the past though.) Overall, I enjoy its lobby and outdoor onsen most.

Family

8/10

Excellent

26 Jan 2018

chong

We stayed one night in Jan. We are lucky being allocated the new renovated room. Thought the room is not big but comfortable and clean. This hotel is not closed to the train station or center, so they have a store at ground. One thing we are appreciated was they provided free shuttle bus from/to Sapporo and the hotel. Super convenient especially in winter season. Spa also very nice especially outdoor spa. But don’t expect too much on dinner buffet. Overall we are happy and enjoy to stay.

10/10

Exceptional

18 Jan 2018

fl

Nice view from outdoor Onsen

Hotel has nice decoration, staff is nice, bed is comfortable. I specially like the view from outdoor onsen. The evening performance is wonderful. I only didn’t like the buffet restaurant environment—too many people and too much noise.

8/10

Excellent

25 Dec 2017

Ek Song Mervyn

Everything needs a refurbishment.
Service standard seems shallow perhaps we were not Japanese. Buffet Chefs and waiters no smiles.
We were told to leave asap after the give time. Could not relax and enjoy our meal.

Family

4/10

Poor

21 Oct 2017

javier

Dirty Hotel.

Room was very very dirty not the same as shown on the web site .bed was uncomfortable
a very lousy manage hotel with all the tour group dinning at the same time .pet dog are even allow in these hotel. nothing is good for the price you paid. please go else where if you want a quite place .

8/10

Excellent

17 Sep 2017

Dennis

Lakeside View

Fantastic lobby and infinity ofuro (public bath) view of Lake Toya! Otherwise a typical large hotel catering to tour groups (enormous dining hall--food not bad for a buffet--and modest rooms--reserve the VIP room for unobstructed view of firework show from the balcony). Although there is a free shuttle bus leaving Sapporo in the morning (contact hotel to reserve a seat), alternative transport will need a little planning (and cost).

Family

4/10

Poor

13 Sep 2017

Verified traveler

Too many tour groups, old hotel, rooms not maintained properly. The only plus point is the nice view and onsen.

Partner

10/10

Exceptional

11 Jul 2017

MINJUN

excellent hotel

Very satisfied with the hot spring spa with an outdoor area offering a magnificient view out to the toya lake. Buffet dinner was excellent as well. But our twin bed room showed its age with its old furniture and bathroom.

Family

4/10

Poor

13 Jun 2017

Alan

The room is dated. Toilet is small and worn out. the tatami bed looks old. Staffs doesn't seem friendly. Carpark is not within the hotel compound but opposite in an open space. Only thing we like are the food spread for dinner and breakfast with nice view of Lake Toya. Theres also a pet area where you got to pay for a 10min play with either cats or dogs at the lobby.

Family

8/10

Excellent

29 May 2017

Warangkhanang

Hotel with Beautiful view

Reception area and onsen was nice and clean but Guest room and equipment abit tired. Need an upgrade

Family

8/10

Excellent

15 May 2017

Verified traveler

Large hotel with a great onsen

Amazing view from your own room and great onsen with infinity pool. We visited during early May and the room was very stuffy. Staff said the system only operates to blow hot air out, and gave us a table fan and told us to open the full height window to vent. The latter solution wasn't possible as we have small children and our room was on the 10th floor. Dinner/breakfast buffet food quality was ok, but when it was full, be prepared to fight with 300 plus guests for food. Elevators were insufficient and give yourself more time to go anywhere. The fireworks show was nice though as you can watch it literally from your own room.

Family

8/10

Excellent

07 May 2017

Soon

Good view of the Lake & Mountain

Public Bath overlooking the lake - beautiful sight. Good variety of food for the dinner and breakfast buffet.

8/10

Excellent

04 Aug 2016

Chui Wa Alice

Good service

Much appreciation for their service. My daughter left the camera charger in the room, they kindly delivery it to our next hotel stayed. Water world is great and fun. Breakfast is very good.

Family

4/10

Poor

02 Aug 2016

Verified traveler

Terrible hotel

Hugely disappointed. Hotel is old, and there was a bad smell in the hallway of the guest rooms.!!! LOTS of people, especially at dinner. It was quite a hassle to find and get your food as you have to fight the crowd. Dinner food was cheap stuff, there was not much quality. Receptionist was efficient at check-in, but was very economical with her effort - she did not even give me some essential information personally, let alone make me feel welcome. I did not feel like I was in Japan as usually Japanese people treat their customers with great hospitality. This is supposed to be a 4-star hotel? In my opinion it is 2 stars at most!

Partner

8/10

Excellent

27 Jul 2016

Kendo

The hotel is located at Lake Toya, very nice view.

6/10

Pleasant

04 Jul 2016

Verified traveler

Do expect numbers of tour group stay in this hotel.

Family

8/10

Excellent

04 Jul 2016

Verified traveler

Worth for the stay!

My room was included buffet breakfast and dinner. Food was great... unbeatable deal!

Family

10/10

Exceptional

02 Jul 2016

Jonathan

Stunning hotel

The lobby of the hotel is absolutely stunning. Every room has a view to Toya lake and the island. The beauty of this place is absolutely overwhelming.
The real highlight of this hotel is the onsen, open air hot spring bath with a view to the lake. Worth it.
The rooms are ok, nothing out of the ordinary. The food is great. Staff are friendly and even if their English is not perfect they'll always try to be helpful.

8/10

Excellent

21 Jun 2016

Verified traveler

Rooms are old and dated, should undergo renovation. Otherwise food, service and cleaniness all good.

8/10

Excellent

21 Jun 2016

Verified traveler

Rooms are old and dated, should undergo renovation. Otherwise food, service and cleaniness all good.

6/10

Pleasant

19 Jun 2016

thecla

our lake toya journey

The hotel looked grand and well furnished at the lobby but the cold welcome upon arrival at the reception desk wasn't welcoming. Our deduction is they have bus loads of tourist and they were not keen to smile to any at this rate. The rooms at our wing were rather old and would certainly need a new upgrade otherwise the rest of the hotel facilities ( swimming pool and onsen) were both wonderful. The breakfast area and selection was impressive. My family of 4 have stayed here twice and hopefully if we do come again the next round, the rooms and service will improve. Location was great!

10/10

Exceptional

14 Jun 2016

Tay

Great Fireworks and Steaks!

Great stay and meals at Lake Toya Sun Palace. Room condition was rather old but it was clean nevertheless. It smelt of cigarette smoke on the first day but improved subsequently. Highlight will be the daily fireworks on the lake which is directly in front of hotel. Will never forget the fireworks finale. Buffet meals were good too especially the beef steaks!

Family

8/10

Excellent

17 May 2016

Jillian

Excellence lake view and firework

Partner

8/10

Excellent

12 May 2016

Peter ST

Good Onsen, great views at lake

Rooms need to have Windows renovated, room was stuffy when we arrived, fortunately helpful and responsive staff brought us portable Aircon set/ humidifier, which saved the day.

Family

8/10

Excellent

01 May 2016

MMM

Room with nice lake view but poor & old deco

Fabulous lake view from room but room interior decoration indeed very old, nice onsen facility and breakfast and dinner with good variety of choices

8/10

Excellent

24 Apr 2016

Chong

Nice place to walk around and relax during spring

Relaxing.

Partner

6/10

Pleasant

20 Sep 2015

Verified traveler

Big hotel but food is not so good

Food variety is good at buffet dinner and breakfast

4/10

Poor

22 Jul 2015

William

itinerary #14021404499 problem with check-in

Date: July 13th, 2015 evening (9:15 - 10:30 pm)
Incident: Missing room confirmation from hotel side (itin# 14021404499)

The front desk missed this booking confirmationon July 13th-14th but received another booking on July 14th-15th (Itin# 14021589102). Initially, the front desk staff mentioned that we could only check-in next day (July 14th). We had to find our only solution for the night stay on July 13th.

The front desk and supervisor were very reluctant to help out. They claimed they did not receive Expedia booking. When Expedia resent the confirmation, they were still reluctant to give us 2 rooms. With our persistence and patience to negotiate for close to one hour, they finally gave us 2 rooms with tatami. We had back pain so that we insisted 2 rooms with 2 twin-size beds. Finally, the hotel supervisor gave us 2 rooms with 2 twin beds. However, those rooms might not get cleaned up, but still we had place to sleep.

In summary, both supervisor and front desk staff were very inflexible and defended their hotel policy. The front desk staff changed to more flexible and accommodating after 45 minutes of negotiation. If we were not persistent enough, we could have to sleep in our car or at the hotel lobby!

It's quite unpleasant experience that we suffered because of missing confirmation from hotel side.

William Chan

4/10

Poor

12 Jul 2015

Verified traveler

The hygiene of the onsen is not that clean and the hotel is full with China tourists. It is so noisy and hard to relax.

Partner

6/10

Pleasant

24 Jun 2015

LAM FUNG

It us just little bit old and not tidy

Family

6/10

Pleasant

23 Jun 2015

Chanathip

Great facilities in a separated area

Hotel facilities are great. Nice onsen with lake view. I love crane game too! Bathroom is a bit old but ok. Hotel is a bit far from where you get on a ferry.

Family

10/10

Exceptional

16 Jun 2015

KC

Lake Toya Stay

Enjoyed our stay tremendously. Wake up to beautiful mountain and lake scenary from our room window. Fantastic breakfast spread. Nice onsen and waterpark. Hotel staff very pleasant and helpful. Stunning fireworks display nightly. Will definitely come back to stay in this hotel again.

8/10

Excellent

12 Jun 2015

Verified traveler

Cheap and good

It's a grand old lady. Shows it's age but still good. Nice onsen and facilities are good for family with kids.

Family

2/10

Poor

09 Jun 2015

Zoel

Terrible smoking room with surprise onsen tax

When booking, there was no initial indication for choice of non smoking room. There was a smoking room check box at the credit card payment page which I did not check.
Unfortunately, the hotel was smoking rooms only, so I had to suffer a night.

Moreover, there was a surprise 300yen extra charge on checking out for what they call a Hot Spring Tax.

Positive side is the great view and cheap but nice breakfast spread.

Family

10/10

Exceptional

04 Jun 2015

Amy

I wish I had a permanent room here!

LOVE THIS HOTEL!! Our favorite stay in Hokkaido. The things that were AMAZING: the breathtaking view of Toya lake from our room, the lobby/lounge area w/vaulted glass windows w/the same view, the hotel onsen, the random pool/waterpark, the arcade, the nightly fireworks... Even the buffet restaurant was really good, & I really dislike buffets! I will definitely be back here. Just thinking of this hotel makes me miss it...

Family

6/10

Pleasant

19 May 2015

GORDON

Good if you love Japanese Onsen!

Quick overnight stop over. Small town mainly surround by onsens or Japsnese Bath and Saunas. Nothing much to explore.

Partner

6/10

Pleasant

03 May 2015

Verified traveler

5* view, 4* onsen but sadly 3* service

Marvelous location and nice indoor and outdoor onsen pools but front desk hospitality isn't up to the mark of the Japanese proactive helpfulness that we've come to expect. The English-speaking staff seemed rather aloof and did not inform of onsen hours in his orientation and misinformed us that the nightly fireworks can only be viewed from the overcrowded terrace and can't be viewed from our room which we could.

Partner

6/10

Pleasant

14 Jan 2015

Verified traveler

Quite a nice place with lakeview

The overall hotel design is modern and nice, particularly the main lobby and onsen. however, the room is rather old, includingthe bathroom. The outdoor festive lighting decoration was wonderful.

The staff was not fluent in English and not as friendly and helpfl as expected.

Partner

10/10

Exceptional

29 Dec 2014

Peter

beautiful hotel

got checked into a giant suite.. the lake view big shower/bath room was most impressive..

8/10

Excellent

22 Nov 2014

Verified traveler

Good location to Lake Toya

Booked a twin room with lake view and was upgraded to a big suite due to hotel was full on the night of check-in. Room was huge and clean, has a balcony, a living room area with full set sofa, and a separate huge shower with bathtub facing the lake. Good quality shampoo and bath toiletries provided. Decor of the hotel and room is outdated, except the newly renovated lobby. Hotel is huge with many facilities such as onsen, huge indoor swimming pool and even an arcade. Buffet style breakfast was so-so. Huge hotel that caters to tour groups so expect lots of crowd.

Partner

6/10

Pleasant

04 Nov 2014

Verified traveler

Good place, marred by poor service at reception

Spacious rooms, although the building is slightly old (buildings are about 30 year old). Experience was marred by the poor service at the reception. Reception staff do not really speak English, are not as warm as service staff from other hotels, and they give replies as though they do not want you to be talking to them.

Dining hall is big, serving buffet that could cater to few hundred guests. Have your dinner early to avoid the crowd. Seem like many tour groups stayed for the night during my stay, and if you have your dinner at the same timing with these groups, you might have to wait for up to 30 minutes or more.

Avoid this hotel if you dislike big crowds (hordes of tourists)

Family

4/10

Poor

21 Oct 2014

AW

Room not clean as usual Japanese hotels

4/10

Poor

21 Oct 2014

Achillina Rianto

Great location, bad service, poor cleanliness

Pros: Location is right next to the water wihch is beautiful. The room has a large window overlooking the water/lake and the view connot be beat. CONS: hotel concierge does not speak English! For a resort, I expected better. The young man who checked us in also was a little rude. The hotel room was old and slightly dingy with dirty carpeting. The onsen was also old and the outdoor onsen does not overlook the lake as it was closed up. OVERALL, great location and view from room but the condition and service put us off.

Family

6/10

Pleasant

18 Oct 2014

Verified traveler

Old hotel, go only if you like hot spring

Service is really a down-side about this hotel. Hotel's front desk staff speaks terrible English which is annoying, and they seems to have fun teasing English speaking guests without politeness..very much not the \"good manner Japanese service\" style I remembered.

I asked for Non-smoking room, the room was okay, and the lake view was magnificent. However, the leather chairs in the room smell really smoky, doesn't seem has been clean for quite a while.

Still, the hot spring bath is wonderful and great. With that particular hot-spring bath pool, I rate it neutral. Otherwise, will be a no-go because of the old facilities and the service attitude.

Go only if you really enjoy hot spring.

10/10

Exceptional

17 Oct 2014

Wei

Great Hotel

Toya Sun Palace Hotel is a very big hotel with indoor pools and hot baths. The services are good and the lobby and bedrooms have full window view of Lake Toya. You could view the fireworks at the lobby. The buffet dinner and breakfast have good variety of choices and the food are tasty. The room is spaciously big and has a tatami area with tea table by the side of the full window with Lake Toya view. The hotel is located about 2 bus stops after the Lake Toya information centre. It is almost the last bus stop if you take bus from JR Toya station. There is no shops at the surrounding except the hotels convenient store.

Family

8/10

Excellent

12 Oct 2014

Alan

Beautiful location on Toya lake

The hotel is located right on the lake, offering a great view from our window. Note - if you arrive by car, the hotel car parks can get quite full on weekends. We had to ask for assistance in parking - difficult with the hotel staff limited English, and were eventually given a parking spot in the staff reserved area. There is a large onsen in the basement, along with a huge swimming pool area and other gaming facilities. You can watch the nightly fireworks over the lake from your hotel window, although we found it better to go down to the waterfront. Wi Fi is only available in the lobby, which is somewhat disappointing. Breakfast was good - there is a large dining room offering plenty of choices. The room size was quite decent, larger than the average room size we experienced in Japan.

Family

8/10

Excellent

29 Sep 2014

ES

Good place to relax and enjoy beautiful lake scene

Stayed 1 night with family. Room with lake scene facing. Excellent views. Rooms were a bid old but clean. Spa access and wide selection for breakfast.

Family

2/10

Poor

01 Sep 2014

Lawrence

I stayed at this hotel for the Ironman 2014

I booked my room well in advance and paid approximately $250 / night for 5 nights throughout the event. This included breakfast and dinner in a large buffet styled cafeteria. During my stay I found a review of this hotel describing it as a very bad Butlins camp and unfortunately I have to agree. I was actually quite excited to stay in the region as the scenery is spectacular in the area and the hotel was apparently well known fro their pool spa. I don't have a problem staying in a one or two star hotel as long as the price reflects this. Japan is expensive but I stayed in a Hilton in downtown Tokyo for the same price (minus breakfast and dinner). Reception was small and understaffed for the amount of people arriving. There was obviously going to be a language barrier which I accept and take as part of the charm of traveling. This was not my first trip to Japan and overall i find Japenese people to be extremely courteous and caring about other people and it is the politest country I have ever visited. My room was in a wing next to a building site where the hotel is obviously renovating (desperately needed). I stayed in a western twin room. Everything in the room was functional however it was dated (probably 20-30 years e.g. analogue turn dial phone). The room was also very dirty (e.g. I pulled away the table from the wall and found severe dust caking of the carpet and wall - I took a picture!).

8/10

Excellent

05 Oct 2022

サトミ

お風呂からの景色が最高

Leisure Friends

6/10

Pleasant

01 Oct 2022

コウキ

新しい施設と比べると不便かな

Leisure Self

4/10

Poor

17 Sep 2022

Koichiro

The facility is very old. Especially the bathroom at the own room is not clean and comfortable at all. If the hotel wants to continue the business, it is high time to renew the facility. The buffet style dinner was so so.

Leisure Family

10/10

Exceptional

06 Sep 2022

AYAKO

53年記念北海道旅

どの部屋からも洞爺湖が望め、特にお風呂は眺めといい設備や備品　清潔感何もかも素晴らしい

Friends_and_family Family

10/10

Exceptional

01 Sep 2022

aya

一日中洞爺湖を眺められます。
本当に美しかった！

Leisure Family_with_children

10/10

Exceptional

12 Aug 2021

MA R I K O

プールも楽しかったし食事もいろんなバリエーションでとてもおいしかったです。

Friends_and_family Family

8/10

Excellent

30 Dec 2020

Verified traveler

約10年振りのサンパレス

何年振りかのサンパレスでした。ロビーや風呂が改築され綺麗で気持ち良く三日間を過ごす事が出来ました。孫たちはプールで大はしゃぎ、食事も子供も大人も美味しく頂きました。イルミネーションも美しく素敵でした。ただ連泊だったので昼ごはんを食べるレストランが無かったのでカップラーメンになりました。

Friends_and_family Family

2/10

Poor

31 Mar 2020

Verified traveler

Very old and dirty, no air conditioning. Room is too old, very ugly decoration. Just like a room with monsters. Restaurant food is also not very good. Just the new and extended area is nice!

Leisure Partner

10/10

Exceptional

24 Dec 2019

kaori

メリークリスマス

チェックイン前にもプールや温泉を利用できるのが嬉しい。なんせプールや温泉などやりたいことがいっぱいあるから！建物全体が大きめの造りなので優雅な気持ちになれました。ご飯も美味しかったです。タヒチアンダンスが予想以上に刺激的で魅入ってしまいました(^ ^)

Partner

8/10

Excellent

08 Dec 2019

Verified traveler

エクスペディアの支払い方法がわからなかった

Leisure Partner

8/10

Excellent

01 Oct 2019

Verified traveler

提供接送服務, 溫泉對湖, 好服務, 晚餐, 早餐食物種類多元化, 值得推薦, SHOP有向各式各樣啤酒....正

Leisure Friends

8/10

Excellent

05 Sep 2019

Verified traveler

エレベーターから部屋までの距離が少し遠かった。

Leisure Family

8/10

Excellent

25 Aug 2019

WAI FUNG

Good but old

Nice facilities but the room is a bit aged

Family

6/10

Pleasant

25 Aug 2019

Nobuhiro

費用対効果に少し疑問

ディナービュッフェは想定内でしたが、朝食のビュッフェは良かったです。部屋とプールは古くて狭い印象でした。リニューアルしたと聞いていたので少し残念。

Family

10/10

Exceptional

01 Jun 2019

Verified traveler

Hot spring facilities

Leisure Friends

8/10

Excellent

03 May 2019

Verified traveler

ロケーションは最高。花火も満足でした。
スタッフの方も、フロントの女性はとても親切でチェックインもスムーズでした。
ただ、年配の男性の方がチェックインの列を采配されていたが、あまりいけてなかった。数組しか並んでいないのに、列の管理を徹底しすぎて、リゾート気分が少し減退したのと、業務連絡の電話を列に並ぶお客様の目の前で、大声で話すのはどうかと思う。

Friends_and_family Family

10/10

Exceptional

01 May 2019

Verified traveler

비가 오고 안개가 끼어 풍경을 즐길 수는 없었으나, 통유리에 욕장에서도 도야호수를 볼 수 있고 노천탕이 있어 좋았다.
1시 도착하여 체크인을 가능했으나 룸으로 들어갈 수 없어 수영장을 먼저갔는데, 투숙객임에도 룸의 수건을 갖고 올 수 없다고 대여를 했다. 페이스타올, 바디타올 1세트로 300엔이었다. 수영장 내의 탈의실에는 특별한 것이 없어 수영이 끝난 후에는 물기만 닦고 대욕장 또는 룸으로 이동해서 씻어야 한다. 수영장이 넓고 후기에서도 봤지만 돌고래, 가오리 튜브를 무료로 이용할 수 있었다. 원형튜브의 경우 대여도 해준다. 4살 아이와 놀기에 부족함이 없었다. 길이별로 빨강, 노랑, 파랑 미끄럼틀이 있고 슬라이드미끄럼틀도 있어 어른들도 즐기기 좋았다. 파도풀도 시간대별로 있는데 재미있고 좋았다. 식사는 무난하였다. 뷔페로 진행하여 맛이나 양에 부족함을 없었다.

Friends_and_family Family_with_children

8/10

Excellent

02 Feb 2019

Wing Cheong

Nice Spa Hotel

Superb scenic view with excellent spa facilities

Family

10/10

Exceptional

30 Jan 2019

YACHU

環境很美

Family

6/10

Pleasant

25 Jan 2019

Verified traveler

不過不失

酒店比較舊，浴室設備也有點破損。
餐廳的自助餐菜式蠻多，不過食完後，衣服有很大陣油煙味。
溫泉也不錯的。

Family

10/10

Exceptional

29 Dec 2018

jeonghoon

토야 선팰리스 리조트에 감동 먹었어요!

주차장에 주차해놓은 렌트카에 밧데리가 나가서 시동이 안걸렸는데 체크아웃해주신 나이지긋한 직원분이 수트에 장장구두 차림으로 눈보라가 치는 상황은 아랑곳하지않으시고 차를 가져와서 밧데리점프해주셨습니다
너무도 고마왔습니다
토야 선팰리스 프론트직원분께 너무 감사하고 다음에도 꼭 오고 싶은 리조트입니다

Family

6/10

Pleasant

22 Nov 2018

Verified traveler

改装前のフロアに宿泊したのでやはり古さは・・・
使用しませんでしたが、特に部屋の風呂はちょっといかがなものかなと。

10/10

Exceptional

07 Nov 2018

Sairung

ดีค่ะ ที่จอดรถไกลหน่อย ห้อง smoking เหม็นบุหรี่อย่างแรง ต้องขอ up grade ห้องถึงได้เปลี่ยนห้อง ถ้าไม่ได้คงต้องย้ายที่นอน ได้ห้องแล้วก็ดีค่ะ

Friends

10/10

Exceptional

02 Nov 2018

ฝุ่น

โรงแรมสวยมาก บรรยากาศดี วิวสวย อาหารเริ่ด มีให้เลือกมากมายหลายอย่าง อร่อย สดสะอาด แต่ห้องพัก ควรรีโรเวทใหม่ เพราะดูเก่า แต่ก็พักได้ไม่น่าเกลียดมาก แต่ห้องควรปรับปรุง จะได้ไร้ที่ติ

8/10

Excellent

25 Oct 2018

Ka Wa

有小孩的家庭適合的泳池有泳衣出租很贊

大堂夸拉拉房間真嘛嘛大堂吧睇煙花泳池有浪花

Partner

8/10

Excellent

23 Oct 2018

Dennis

四樓的房間有露臺可以出去看湖景的煙火相當便捷
該飯店也是有一定年紀了房間內部分硬體設施略顯老舊

但公共區域的澡堂...等相當好
用餐是採用自助式吃到飽

8/10

Excellent

22 Sep 2018

Verified traveler

ทุกอย่างดีมากยกเว้นพรมเก่า

ออนเซ็นกว้างขวาง อาหารเช้า-เย็นเยอะดี เค้กอร่อย มีการแสดงโชว์ตาฮิติตอน 2ทุ่ม มีการแสดงจุดพลุที่ริมทะเลสาบตอน 20.45น.สวยมาก เสียแค่พรมหน้าห้องเก่ามากควรเปลี่ยน

6/10

Pleasant

24 Aug 2018

Tony

Right on the side of Lake Toya

+ ve side: Right on the side of Lake Toya, gorgeous view, a fantastic modern and grand-looking lobby, and a spa overlooking the lake.

- ve side: worn down looking bedroom with insects / chaotic in the dining lobby in meal time / car park far away from hotel

6/10

Pleasant

24 Aug 2018

Verified traveler

價格略貴，櫃台服務員態度欠佳，解答人客問題時欠耐心解充說，
食物及住宿不成正比，晚上自助餐質素欠佳，早上自助餐比較好。

10/10

Exceptional

02 Aug 2018

kyunghee

노천 온천의 풍경이 놀라울 정도로 좋았어요. 다음에 가족과 함께 방문할 생각이 있습니다. ~~

Friends

8/10

Excellent

10 Jul 2018

Michael

風景優美，溫泉泡湯舒適

Family

10/10

Exceptional

25 Jun 2018

Juiyu

Big hot spring with excellent lake view, room is big and comfortable and the swimming pool is fun for playing

10/10

Exceptional

17 Jun 2018

angela

物超所值的溫泉飯店

飯店備有札幌到洞爺湖的來回接駁車，大廳氣派，一泊二食的餐點美味，尤其難忘早餐的海鮮井，坐在湖畔欣賞美景與享受佳餚，感覺非常享受，另外湯池也是令人難忘，邊泡湯還能欣賞海天一色的美景，唯一缺點是飯店房間老舊且有菸味(我訂的是洋室雙人房)，整體而言物超所值，會再回購！

6/10

Pleasant

03 Apr 2018

k

観光

はじめに通されたお部屋、異臭があり消臭剤で、消えるかなと使ってみましたが、全く効果なく最終的にはフロントに連絡してきて確認してもらいお部屋をかえていただきました。喫煙可のお部屋でしたが、それだけの匂いじゃありません。お風呂はどの時間帯も混んでいた。お食事は美味しかった。特に夜のデザートは最高。無理してでも全てを食べたくなります。

8/10

Excellent

22 Feb 2018

Verified traveler

찾아가갈때 많이 힘들었습니다. 렌트하면 아주 편하겠지만 교통을 이용해서 간다면 이곳은 추천하고싶은 호텔은 아닙니다.
이곳은 아주 조용하고, 편한하고, 경차가 끝내주는곳 입니다. 특히 온천을 즐길때 힐링이 많이 되었습니다. 하지만 수영장 이용을 못해서 굉장히 아쉬웠습니다. 사전에 이메일로 알려줬더라면 일정을 조정해서 갔었을텐데 그런부분이 좀 아쉬웠습니다.

Family

6/10

Pleasant

09 Dec 2017

Yu Ping Joel

空有唐璜外表服務質素很差。

酒店本身設備完善種類繁多，但房間清潔一般，前台服務員和大堂服務員咀臉頗差，並不很禮貌缺乏笑容，如打算訂購早餐或晚餐，我並不建議，食物品種很少，出品味道普通，而且服務有點像快餐店一般，相比小型旅館服務差天共地，個人應為三星級酒店旅館相比此旅館更為窩心舒服。

Family

10/10

Exceptional

01 Dec 2017

Shing Kwong

環境一流

溫泉環境一流

Partner

10/10

Exceptional

13 Nov 2017

KATSUTO

内容かよくわからない

部屋が古くて予約時にわからなかった。
バイキングも二ヶ所あるのに行きたい方のバイキングではなかった。
予約時にちゃんとわからようにして欲しい。

Family

8/10

Excellent

09 Nov 2017

Sin Yu evelyn

大堂很漂亮, 二餐自助餐(尤其是早餐), 但房間的洗手間十分不濟, 很舊. 不過由於一定會去浴場, 也就不是太不滿意了

Family

8/10

Excellent

16 Oct 2017

okim choi

firework

불꽃놀이는 호텔에서 먼 끝에서 시작해서 시시해 보이지만 이동 보트 불꽃놀이로. 마지막 5분은 호텔바로 앞에까지 와서 펼쳐지니 초반에 멀리 보인다고 실망하면 안됨▷●~

2/10

Poor

15 Oct 2017

JONG MYONG

최악의 호텔....

이런 호텔에 대한 정확한 평가를 해주면 좋겠습니다. 지금까지 살면서 이렇게 형편없고 관리가 안되는 호텔은 처음 가봅니다. 다른 지역과 호텔이 아니었으면 이 소중한 여행이 다 망가질뻔 했네요. 주위 배경 때문에 온천은 좋다는 의견이 있으나 다른 것 들을 상태를 봤을 때는 온천 물도 제대로 관리가 될까 싶네요. 음식, 특히 룸 상태 최악이었습니다. 이십만원 이상의 돈을 지불한 것이 너무 너무 속상합니다. 만원이라도 안주고 머물고 싶습니다.

Partner