Name: Granvillage Toya Daiwa Ryokan Annex
Address: 34-4 Toyakoonsen Abutagun, Toyoura, 495721, JP

8/10

Excellent

28 Jul 2025

Lisa

There is a smell

10/10

Exceptional

17 May 2025

CLEMENT

The room is a little dated but otherwise super clean and spacious. Another disappointment is thst the hotel only have shower in the onsen which many guests may like the experience but better if the hotel can consider shower room for people who wants privacy.
Anyway, still I would recommend this hotel.

10/10

Exceptional

05 Sep 2024

PAULINE

wonderful stay. stunning location and view. meals were good!

Leisure Family

10/10

Exceptional

04 Jun 2024

Verified traveler

Great for family! Warm service!

We loved our room, and the onsen and the breakfast.

Friends_and_family Family

10/10

Exceptional

28 May 2024

keiko

Excellent service, not too much but comfortable enough.

Leisure Friends

8/10

Excellent

01 Mar 2024

Bruce

No showers in room, need to use Onsen to shower then bath. Wasn't an issue for us but know some people would have a problem with this.

Leisure Family

8/10

Excellent

20 Sep 2023

Jeffrey

onsen
room with view on lake Toya
in walking distance to lake and hiking trails
- cigarette smell, especially near the windows

Leisure Self

8/10

Excellent

24 Aug 2023

Kam Lin Agnes

The location is good: impressive lake view, water activities, restaurants and convenient shops are nearby.

Leisure Family

10/10

Exceptional

10 Jul 2023

Mahaliah

Our room was clean and comfortable and had a great view of Lake Toya. There was only a smoking room available to book but it did not smell too strongly of smoke. There is an onsen bath on the basement floor but we didn’t use it. The hotel was advertised as having shared bathrooms but we actually had our own private bathroom in our room, which was great! The location was super convenient- close to the bus station and the lake. I recommend this place!

Leisure Partner

10/10

Exceptional

14 Jun 2023

Mitchell

Good lake view from the room.

Leisure Family

6/10

Pleasant

27 Feb 2023

LEVI

Very Underwhelming

The building is clearly very old and it is showing signs of its age. The onsen hot springs are hidden away in the basement and is extremely tiny and not an overall fun place to relax. The included dinner was average but it felt more like I was being served dinner at a friend's house than at a ryokan. You have to lay out your own futon as it's self-service which was a bit odd.

Overall the whole experience was very unexciting and we were happy to move on to the next leg of our trip.

Partner

8/10

Excellent

06 Dec 2019

Yew

nice cosy hot bath and the Lake Toya was just in front of the ryokan.
delicious breakfast.

Leisure Family_with_children

4/10

Poor

24 Oct 2019

Verified traveler

Rude younger male front desk staff and unhelpful. Upon arrival immediately told us check in isn’t until 3pm (which we knew from the sign they had on the door and our reservation email) we were just dropping off luggage so we can go sight see. I asked about bus route to popular attraction and he just gave me the bus schedule in Japanese no explanation or direction about what it means. The room is old but big and view was best part. Have to share toilets. The onsen was dirty the water was brown and green (I’ve stayed 3 nights before at other places with onsens never seen this colour before)

Partner

2/10

Poor

05 Oct 2019

Verified traveler

Totally different from the photo. No in room bath room.

Leisure Friends

4/10

Poor

23 Aug 2019

Sarah

One shower which is part of onsen in basement and open style naked ie not good for westerners, pay $40 more and get a proper bed nearby so poor value for money, reception doesnt answer emails so didnt know how to check in, entire hotel is smoking.

Plus side is best view of nightly fireworks

Leisure Friends

6/10

Pleasant

27 Jul 2019

Verified traveler

We need to public toilet so it is quite inconvenience for family guest. But it’s location is excellent which is just beside the lake Toya so we can see the firework at night easily and conveniently.

Family

6/10

Pleasant

29 Apr 2019

SHARON

Room too small. Double room is suitable for single occupant.

Leisure Family

8/10

Excellent

26 Jan 2019

Ng

Thumbs up for the location. Very near to the bus stop and shops.. Have a beautiful scenary of the lake in the room. Have ordered 2 days of breakfast and dinner and come in different variety set.

8/10

Excellent

20 Dec 2018

Lim

Noted room come without attached bathroom but did not expect is also without en-suite toilet . It fairly troublesome to go shared toilet on the same level of room late in the night .

6/10

Pleasant

10 Oct 2018

Evelyn

Hotel facing the lake

Check in was good and staff was cheerful. Location was great as hotel faces the lake.
We did expect not to have attached toilet but did not expect no bathroom on each floor.
Inconvenient for people like us who don’t use the onsen and when we need to bathe we have to go to the obsen
Luckily we only stayed one night

Family

8/10

Excellent

27 Aug 2018

Nancy

Lake view is excellent, highly recommend the restaurants opposite to the hotel. Hotel is clean, but staffs are rough. The hot spring from the live volcano is very powerful

Partner

8/10

Excellent

05 Aug 2018

Verified traveler

Within 5min walk from bus terminal. Dinner and breakfast provided has very good portion and variety. Very good view of fireworks from the room windows.

Friends

10/10

Exceptional

01 Aug 2018

Verified traveler

Nice hotel with lake view

The room quite big and it have many space for 3 person for dinner with lake view and firework. We love it. But one thing about the public bath. We seen the mention about it which we think it will also have the private shower room for some person that do not want for onsen and for the woman who have the menstruation. It is sure that all woman will do the onsen.

6/10

Pleasant

27 Jul 2018

Verified traveler

Nice view. Close to lake.

Like location near lake. Found the futons too thin. No cups we're provided even though there was kettle.

10/10

Exceptional

21 Jul 2018

Verified traveler

Small and cosy ryokan

The stay was great except for the shared bathrooms, they were a little old and was dirtied by other guests on the same floor. The onsen was small and basic.

Dinner and breakfast were good.

Partner

8/10

Excellent

12 Jul 2018

Verified traveler

Nice hotel close to the lake and also restaurant

We had great time staying here. The room is spacious and the the staff is friendly. Location is great, and close to the lake. View from the window is stunning. Additional breakfast set is not expensive comparing to other hotels.

8/10

Excellent

06 Jun 2018

Ernst

The good parts are the view over the lake towards the island and the nightly dinners. Unfortunately I don't eat breakfast. Staff are very nice.
The negatives were in the room. The toilet was across the hall. In other Onsen type hotels, although 'shared bathroom' may be specified but the toilet had been inside. During the night you put on your yukata, change slippers, a bit of a trip.there is no light switch near the bed which makes it even more treacherous, so go easy on the sake before bedtime. The room has a wash basin, but not even a shelf to put your things on, so it's searching every morning through the toilet bag for the toothbrush. There should ne more glasses/cups and there was neither tea nor coffee nor bottled water provided (hence the shortage of crockery?). Perhaps I could have asked the service staff, but I bought my own orange juice and instant coffee (kettle was provided).Finally, there could be more powerpoints, especially in more convenient spots, such as near the table or near the bed. I mention all this mainly because for the price I would expect these things. I love Ryokan rooms, but as they have no luxury as such, convenience is the important thing.

8/10

Excellent

02 Jun 2018

Apichart

Small ryokan style.

No toilet in the room

Partner

4/10

Poor

21 May 2018

Verified traveler

Have dietary requirement? DONT STAY HERE!

if you need a place to be flexible from food to service, please don't stay here.
4 of us (family trip 4 adults) stayed here. everything else was mediocre.
best part is? overall, they are so STRICT and in some ways felt rigid.

check in time 3pm and check out time 10am? i dont know why is this property so special that require 5 hour turn around time. no one was there when we first got there, no one let us know where to leave our luggage, fearing of the safety, we took all our luggage and put it back in the car. finally checked in at 2;45pm and the room was not even vacant before.

booked this place with dinner. it stated FEATURING lamb. i last checked, featuring means the highlight, and i was expecting there is other alternatives. unfortunately NO. i do not take lamb and i still book it as my family love eating lamb and like i said, i thought featuring means just highlight/ or their special. when dinner time comes, they were so strict and started throwing the blame to me saying i should have let them know prior. i called hotels.com to come in and help as hotels.com is the party who sold me the room, called twice and the agent is supposed to get back to me, but NOTHING! and the 3rd time, was told to wait 7 days before i can follow up...i am a loyal customer to hotels.com (whenever possible) and i guess i shall take my loyalty elsewhere.

Family

8/10

Excellent

12 May 2018

Verified traveler

Good Choice for a Getaway

We enjoyed our stay. Location is great. Breakfast and dinner is fine.

Partner

10/10

Exceptional

07 Apr 2018

Verified traveler

Value for money for Ryokan experience

We decided to try a ryokan and this was the most value for money we could find. It includes onsen and we chose the dinner n breakfast. Generous portion of lamb for dinner. Room was spacious, clean, comfortable and heating was good during our stay in Autumn period. Bathing is at a public area and no private cubicle to shower. We are ok with this as we don't mind experiencing onsen. Lovely view of toya.

Partner

8/10

Excellent

05 Apr 2018

Verified traveler

nice view of toya

convenient

Family

8/10

Excellent

24 Mar 2018

Verified traveler

overall ok

the view from the room is good, the prob is no private bathroom available.

10/10

Exceptional

22 Dec 2017

austin

Excellent stay

Hotel location is convenient, lake view is aweskme! Definitely recommend to stay!

8/10

Excellent

09 Dec 2017

Clarence

Great view of the lake

Very homely experience. Great size to the room but the place is bit old. But i liked the view and the onsen. However, ventilation issues mean some floors smelt like BBQ after dinner

Family

6/10

Pleasant

15 Nov 2017

Verified traveler

Basic hotel in a lake front location.

Basic hotel in a convenient location in Lake Toya. Each Japanese style room is comfortable and has a good view of the lake. Common toilet facilities on each floor but shower faculties is only available in the basement onsen.

10/10

Exceptional

07 Nov 2017

Kok Kee

Lovely Location

Lovely location and beautiful lake view

Partner

8/10

Excellent

02 Nov 2017

David

Good value

Excellent location great view close to bus station

Partner

6/10

Pleasant

13 Sep 2017

david

Good spot, nice view, ok facilities

The Annex is located in a good spot, a 5min walk from the Donan Bus stop (outside the tourist info office). The facilities were fine, nothing especially good or bad, although my view was unobstructed. I suggest to make use of the onsen, especially after a long day of touring - it part of the Japanese culture after all. The breakfast, if you choose it, is a set meal. Only issue was that I had no wifi reception in my room. It was ok in the hall outside my room but not inside. Not a big deal to me though (it was good to not be connected).

10/10

Exceptional

26 Aug 2017

Adrian Ng

Nice, comfy & affordable stay!

This traditional ryokan, is indeed a good experience.
They have a common hot spring + bath facilities which initially wasn't too comfortable about it, but we soon get used to it! It was all very clean and tidy! Sleeping on tatami-style mattress made us feel very Japanese~ Lastly, make sure opt for their breakfast and dinner set! It's delicious!! Can view fireworks directly from the room!

Family

10/10

Exceptional

23 Jul 2017

Verified traveler

Value for Money!

Hotel was located just next to lake Toya and you could enjoy a clear picturesque view of it. The room is spacious and clean. Do note that there is only a basin in the individual room and there are common toilets in each level. The place to take a shower is at the basement where the public bath and onsen is. The breakfast provided by the hotel was a traditional japanese breakfast style which was satisfying for us. The shops around the hotel closes quite early in the evening but there is a convenient store just 100m away.

6/10

Pleasant

19 Jul 2017

Verified traveler

วิวดี ติดทะเลสาบแต่ไม่มีห้องน้ำในห้องพัก

ที่นอนต้องปูเอง ห้องน้ำรวม ถ้าจะอาบน้ำต้องลงไปอาบที่ห้องอาบน้ำรวมบ่อแช่น้ำร้อน

8/10

Excellent

10 Jul 2017

jac

great location. spectacular view.

generally good for the ryokan experience.

Family

8/10

Excellent

03 Jul 2017

Verified traveler

It is convenient for us to take the cruise & a short walking distance to the 24 hour convenient store.

Family

6/10

Pleasant

02 Jul 2017

Verified traveler

Nice fireworks view

No private washroom; cleanliness okay; but best view; location closed to restaurants.

8/10

Excellent

25 Jun 2017

Verified traveler

Room overlooking the lake, beautiful view. Fireworks at night was nice. The noise from the door from the common toilet is an annoyance and caused disturbed sleep.

Partner

10/10

Exceptional

24 May 2017

Verified traveler

Had a room facing the lake. We checked in quite late (11pm) no problems.
Only a sink in our room - other things you might need are shared.

Family

10/10

Exceptional

12 May 2017

Jenny

Nice and quiet onsen place

The meals and onsen were great!

Family

10/10

Exceptional

11 May 2017

MICHAEL

Great view!

Nice hotel but a bit dated. However IMO, all hotels around this area are dated. More important are the standard of service, cleanliness and comfort which are top notch to me. Nice breakfast and dinner. Million dollar view of Lake Toya from the room. Highly recommended.

Partner

8/10

Excellent

30 Apr 2017

Wai Yee

Beautiful View

Nice clean room. Beds were comfortable. Beautiful view.

Family

10/10

Exceptional

19 Apr 2017

sherry

Excellent view & convenient

The hotel is walkable from toyako onsen bus terminal and also walkable to ferry point. The view is awesome (can see mt yotei) and the staff recommend matsumaeya! Super nice! You need to inform the staff about your breakfast timing.

8/10

Excellent

11 Apr 2017

Franny

Nice view from room

Very nice view. Clean and spacious place. Value for money. Only thing no personal bath room.

6/10

Pleasant

25 Mar 2017

Steven

Satisfactory

Satisfactory with good Lake view but the small balcony was dirty with mud, hence, didn't use .

8/10

Excellent

21 Mar 2017

Apinop

Nice view from the room

A bit old hotel with no bathroom in the room.

Family

8/10

Excellent

21 Mar 2017

Apinop

Traditional hotel with shared restrooms/ bathroom

There is a restaurant in the lobby but you have to pre-order everything in advance.

Family

10/10

Exceptional

07 Mar 2017

Pornpan

Terrific Hotel

The room is so comfortable. The location is very amazing, it's only 2 minutes from bus stop and view from the room is stunning. If I have a chance I will come back with my boyfriend again.

Family

8/10

Excellent

28 Dec 2016

Verified traveler

Nice view

The room is spacious with comfy beds. Hot spring is good.Just nearby not much dining restaurants and no attached bathroom,it may not suit someone who is not get used to take shower in the public shower room (separate male and female hot spring).

Family

8/10

Excellent

18 Dec 2016

Verified traveler

Nice hotel having the view of toya lake

situated at the toya lakeside. do not have bathroom and toilet inside the room. need to use the public shared toilet and bath at the basement. food is very nice. a very big portion of lamb for the dinner. staff are friendly.

8/10

Excellent

13 Dec 2016

Verified traveler

Best value hotel facing Lake Toya

It's a basic hotel, no bathroom or toilet ensuite, only a wash basin. Toilets are common in the level. Shower is in the onsen area. Might not be everyone's kind of arrangement. Cooking exhaust filters from kitchen to common corridor even on 4th level, smell permeates into your rooms. Your clothes smell like grilled lamb and pork shabu shabu.

10/10

Exceptional

10 Dec 2016

Jason

Excellent location and view !

I recommend the Japanese-style rooms. Great view of the lake from the room. The hotel also has an indoor public hot-spring bath, a must to visit. There is a convenient store within walking distance to purchase water, hot food etc. Breakfast was carefully prepared and fresh.

8/10

Excellent

06 Dec 2016

Eddy

Good to see a lake view from the room

Good location xlose the bus terminal and lake view from the room.

8/10

Excellent

06 Dec 2016

Nan Chuang

Different onsen hotel

Good onsen experience

Partner

8/10

Excellent

03 Dec 2016

LLee

Nice hotel good location

Small but comfortable, free parking, breakfast and dinner are good enough.

10/10

Exceptional

28 Nov 2016

Verified traveler

Overall is nice but unfortunately there are no bathroom in the room. You need to access to public bath to shower.

6/10

Pleasant

02 Nov 2016

Xiau Yeen

Good value for simple stay but great food

Old furniture and the room is just enough for 4 persons stay without much extra space, but the room overlooking at the lake and the dinner was great.

Family

8/10

Excellent

01 Nov 2016

Verified traveler

Good view of the lake

The room has a great view of the lake where we could view fireworks display. However the room had a stench and we had to open the balcony door to air the room. Onsen was in the basement and pretty normal. Breakfast was reasonably simple but delicious. Good value for money considering the price.

10/10

Exceptional

26 Oct 2016

Wei Tshen

great view, good location

Good location. As promised, room had an excellent view of the lake. Too bad, fireworks were cancelled that night due to strong winds. did not order a plan with meals so did not take that into account in my ratings.

Partner

8/10

Excellent

26 Oct 2016

Carol

Awesome view

Room with a million dollar view of Lake Toya. We could watch the fireworks on the lake from the comfort of our room. The set dinner of lamb was delicious. Breakfast was ok. The let down was having to share common toilet and the staff do not speak English.

Partner

6/10

Pleasant

10 Oct 2016

Ananias

A hostel-type lodging but with a great view

A \"hostel\" type of accommodation but with our own room. Room size is also big, and it comes with a great view. No tea/coffee or cups provided, and there weren't sufficient kettles to go around.

Partner

8/10

Excellent

10 Oct 2016

Schee Yien

Great Views

The views from the room are great especially in the night when there are fire crackers. In the day, you are able to have mountain and lake views. It just simply great. The breakfast and dinner sets provided in a generous portion. The only minus point here is that the room do not have a bathroom attached together. It is so inconvenient.

Partner

6/10

Pleasant

06 Oct 2016

Liege

Great view

The room was spacious and clean and very basic. I understand this is a riokan and what that means but quite frankly, not worth the money. The staff was helpful and the onsen was ok, breakfast was ok too but I was underwhelmed. The view was beautiful - you can see the fireworks over the lake from your room. This is a great place if you really want peace and quiet.

6/10

Pleasant

05 Oct 2016

jing juian

1 day stay

Request for 3 pax western style but upon arrival it is 2 single bed and 1 tatami.paid half board .the dinner and breakfast is not my style .is fix set style and is typically Japanese cusine with many small cold side dishes.food arrangements is impressive .there is a park nearby a park is deco with light but close at 9.30pm.the onsen is quite big .1 indoor and 1 smaller out door onsen.but close at 12 am

Family

6/10

Pleasant

02 Oct 2016

Sharon

Hotel with rooms facing Lake Toya

Lovely room facing Lake Toya n watching fireworks display from room. Onset is good. Dinner n breakfast are both lovely..

Partner

8/10

Excellent

28 Sep 2016

Charlotte

Good location, just beside the Toya Lake

We stayed for two nights for leisure. Overall, it was nice stay. Location was just beside the lake and convenient for most activities. Room was clean.

10/10

Exceptional

28 Sep 2016

Yixiang

Great view of the lake. Breakfast and dinner were good. Had a very relaxing trip.

Partner

8/10

Excellent

06 Sep 2016

Wee Long

There was a fireworks for the hotels by the lake. It was spectacular.
Room was clean and tidy except that condition is not the newest and toilets/washroom are shared but the morning breakfast spread is made for each person so that is quite interesting.

Partner

10/10

Exceptional

05 Sep 2016

Christina

Excellent accomodation!

Amazing view of Lake Toya! Daily fireworks which can be seen from the balcony of the room! Room was clean and cosy. Bed was really comfortable.

2/10

Poor

04 Sep 2016

cindy

Rooms

Smoking rooms , dirty. No attached bathroom. Dirty dirty dirty dirty dirty dirty

10/10

Exceptional

01 Sep 2016

Wee Ling

A lovely ryokan with a great view of Lake Toya. The room is clean and comfortable. The staff are very friendly. The dinner is terrific. Would strongly recommend you book the dinner. Will choose this place again when I visit lake Toya in future.

Family

8/10

Excellent

01 Sep 2016

Verified traveler

Stayed for one night. Hotel was in a convenient location and staff was very friendly.

8/10

Excellent

31 Aug 2016

Verified traveler

Nice hotel close to the lake.

A good hotel and the price is reasonable. Close to toyako lake and location is strategic. Onsen is very good too.

2/10

Poor

24 Aug 2016

Verified traveler

run down

Very simple room , no amenities, very run down place balcony had moss growwing and a small pond, windows for view were dirty, onsen was very run down and not cared for for, the place was not cared for ..could be better.

Partner

6/10

Pleasant

23 Aug 2016

Loh

Hotel with Fireworks display view

Enjoy the self cooked Lamb meal. Like the ferry ride to the island nearby and walk around lake Toya, should plan one more night to enjoy riding bicycle around the area.

10/10

Exceptional

23 Aug 2016

Verified traveler

Good money value for stay

Good location at Toya Lake, very good dinner & breakfast, near bus station.

6/10

Pleasant

09 Aug 2016

Alvin

nice location, but not very good for facilities

no free wifi in room; have to share toilet

Partner

10/10

Exceptional

05 Aug 2016

David

Excellent place to stay for visit to Lake Toya are

Great place to stay for visit to Lake Toya area. Good sized Ryokan room with excellent view out over lake from big window. Wonderful hot spring-fed baths in basement. Good breakfast. Would like very much to return one day (stayed on recommendation of my wife who stayed here last year

4/10

Poor

03 Aug 2016

c

Be aware: all-smoking hotel

Hotel location is great--very central and close to station. And other advice about ordering the breakfast was helpful, as the only other place open before 8 or 9 am is Seicomart convenience store. However, hotel has no non-smoking rooms or areas. That wasn't so clear when I booked online. Other reviews mention awkwardness of separate hot/cold taps in rooms. Onsen was very hot, hotter than almost all I've been to in Japan--difficult to soak for long. The staff was nice enough and helpful. It's a convenient, acceptable place to stay, except if you're sensitive/allergic to smoke. (Try oden-yakitori place at other end of the main drag, one side street up--hole-in-the-wall, no English, but great, cheap, mom-and-pop place!)

10/10

Exceptional

03 Aug 2016

CSY

Hot spring very nice. Breakfast taste good. Room is big with the japanese style tatami. The toyako lake just infront of you.

8/10

Excellent

31 Jul 2016

GT

Spacious room with nice lake view

Like the spacious room and lake view; only 5 mins walk to the lake. We were treated to 20 mins fireworks display at the lake, which can also be viewed from the room. Fireworks display started from end Apr to end Oct. There was no green tea in the room. The balcony had a puddle of water and spider webs were on the windows, need some cleaning up. Happy that there was a sink in the room although had to share common toilet.

8/10

Excellent

31 Jul 2016

Chuan Seng

Lake view with great breakfast and dinner

The hotel is near to Donan Bus terminal. This make transfer from Toya Station to the hotel very convenient. Great breakfast and dinner. The room has great lake view. Good for viewing nightly fireworks.

Partner

10/10

Exceptional

23 Jul 2016

Cat

best location

Ryokan closest to Hell Valley. Honestly the best location you can get. At the foot of Hell Valley and the end of the shopping street. Awesome onsen, great staff. Information on website is up-to-date, easily accessible via multiple transport routes. Service is exceptional and staff are really helpful!

10/10

Exceptional

07 Jul 2016

FT

Truly japanese style accomodation

There was some issues with the bed that i slept on. 2 out of place bed springs kept me up most of the night. Had a hard time sleeping. No toilet in the room, it is public. however, very well maintained.

Fantastic location! Every part of the town is within reach.

8/10

Excellent

04 Jul 2016

Siew Fong

Review of hotel

Average hotel with basic necessities. Only thing they have certain times to use the bathroom which is inconvenient

Family

8/10

Excellent

10 Jun 2016

XY

Hotel by the lake with direct view of fireworks

Hotel is within 5 minutes walk from the toyako onsen bus terminal. There are not many eateries around the hotel but there is a convenient store nearby. Room is very clean and has a great view of the lake. The large window allows us to have a good view of the 20 mins firework display on the lake. Onsen in the hotel was great too!

8/10

Excellent

09 Jun 2016

Wendy

Nice food

Very nice boss

Family

10/10

Exceptional

17 May 2016

Andrew

Beautiful Views

Beautiful views from the bedroom window. The Japanese style futon bedroom was comfortable and spacious. Had a good view of the 8.45 p.m. fireworks.

Partner

6/10

Pleasant

09 Apr 2016

jennie

Great location and nice view

Nice view of the lake. And it was an easy 5 minutes walk from the bus station. Traditional Japanese style. No private bathroom in our room. Had to use the public restrom, which was just outside of our hotel room. We enjoyed the hot spring in the basement. Other than that, the town was small and had nothing else to do.

10/10

Exceptional

29 Feb 2016

Verified traveler

Wonderful view from balcony

The ryokan is within walking distance from the bus station and nearby restaurants. It was winter and the heating systems were good.The view of Lake Toya was right in front of the big window and balcony. The lamb barbecue dinner and Japanese breakfast was delicious and we could taste the home cooked meal.Public bath is common in Japan but prefer if they could offer a private shower room too.A dip in the onsen is warming and relaxing after walking in the snow.Shared toilets are on each floor.Wifi was only available at the lounge but hopefully it will be extended to all the floors.The staffs were very helpful and friendly too.

Family

8/10

Excellent

04 Feb 2016

DAN

The location marked in hotels.com is wrong!! But the hotel itself is great. Location is close to bus station and walking distance to the lake. Very convenient. Hotel staff is great. Dinner and breakfast was ok.

2/10

Poor

02 Jan 2016

HONG

Paid with no room.

Paid with no room when arrived, it has been a month ago and still no reply from hotel and no refund from Hotels.com! Take care when you book this hotel.

Family