Name: The Westin Rusutsu Resort
Address: 133 Izumikawa Rusutsu-Mura, Hokkaido, 048-1711, JP

10/10

Exceptional

29 Jun 2026

Daniel

Very friendly and helpful staff. Breakfast buffet was high quality.

Partner

10/10

Exceptional

23 May 2026

Nicholas

Everything was 5 star @ an affordable price

Family_with_children

10/10

Exceptional

06 Mar 2026

Jing

spacious room. Convenient snow gear locker. Nice onsen

Friends

10/10

Exceptional

18 Feb 2026

Vitalij

Was great experience to stay at Westin Rusutsu Resort. Perfect accommodation, and excellent service. Food is good at restaurant and massage was amazing.

10/10

Exceptional

17 Feb 2026

Eleftherious

The hotel staff and the restaurant staff were all extremely friendly and they were very helpful with all of my requests and questions.
I would highly recommend staying at the resort and eat at the restaurants.

10/10

Exceptional

12 Feb 2026

David

I’ve emailed staff for collect package of ski gear we left .. hopefully they live up to the great standards they gave us on the visit

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

John

It’s the best ski in out hotel in japans
Everyone is pleasant .food is unbelievable.
Rooms are clean and spacious.so comfortable.
There is a strong need for a special lane pass for hotel guest in the ski field as people that don’t stay in the hotel clog up the lines first
thing of the morning

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Mary

The staff and property were incredible.

Friends_and_family Friends

4/10

Poor

18 Jan 2026

James

Staff have poor English and resulting time and money wasted due to wrong bookings twice on the same day rather than the next day logically despite clear instructions to extend not new booking.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Cassandra

Very efficient and polite

Business_and_leisure Partner

8/10

Excellent

10 Sep 2025

Sumit

Huge rooms. Good breakfast.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

Kriscia

The moment we arrived, we were warmly welcomed by the staff. The service team is friendly and efficient.

The room is fantastic. Bright and spacious. Amenities are good. Super clean. Very comfortable pillow. One of the best stays.

Friends_and_family Family

8/10

Excellent

07 Mar 2025

Mark

Skiing very vlose

Leisure Family

8/10

Excellent

22 Feb 2025

Dr. Jeffrey

Friendly staff! Close to ski hill. Expensive.

Leisure Family

10/10

Exceptional

09 Aug 2024

Shuji

The room is clean and spacious.

10/10

Exceptional

26 Jul 2024

Sam

Beautiful resort with activities for all ages. Staff was friendly and helpful. Food at both restaurants was great. The room was spacious, clean and the beds were soft with high quality linens. I would definitely recommend this resort to anyone looking to visit Hokkaido!!!

Leisure Family

6/10

Pleasant

01 Mar 2024

Sylvia

Been coming back to stay at the Westin every year for skiing. Since covid it seems the standard has dropped. They have not also maintained the quality of the stay post covid.

Example: quality of free in room amenities dropped, quality of food at breakfast buffet dropped

For the price of the Westin compared to the hotels around the vinicity I would expect the quality to be maintained a little better. Otherwise, the place is clean and service staff are very helpful

Leisure Family

10/10

Exceptional

03 Jan 2024

Ling

Close to skiing, friendly staff

Leisure Family_with_children

10/10

Exceptional

06 May 2023

Andrew

Amazing hotel with great facilities and good quality buffet restaurant. Room was very spacious and exceptionally clean.

8/10

Excellent

26 Feb 2023

Katie

The convenience to the Rusutsu ski resort is a huge plus. However, the room was expensive and little things - such as waiting in line for 20 minutes to eat at the breakfast buffet - made it seem overpriced for what it delivered. No specific complaints but I would probably stay at the Rusutsu Resort Hotel next time for half the price.

Leisure Family

10/10

Exceptional

05 Feb 2023

Gwen

The rooms at the Westin are all lofts- really nice layout with the bedrooms on the corridor floor and a great living room with murphy beds and kitchenette on the lower floor.
The toilet, bathroom sink area, and shower/tub are all in their own rooms so you can close the door to each one for more privacy.

The only thing they don't have that would be nice is a microwave, so you can't heat up leftovers or soup. It forces you to eat at one of the many restaurants (three at the Westin and 5 or 6 at the Rusutsu Resort across the street).

It isn't quite ski in/out but it is a short walk to the chairlift for East Mountain and Mt Isola, and a monorail short walk to West Mountain.

Leisure Friends

8/10

Excellent

22 Feb 2020

Verified traveler

The reception staff is very helpful and friendly with excellent spoken English. For those ski lovers, they will be able to enjoy the easy access to ski rental, and related facilities. The room I stayed is very clean with nice view of ski trail, and the room is very clean as well except it would be nice to have a deodorant spray available in the room so that guests may use as this item is commonly found in most hotels in Japan. Overall, I had a very pleasant stay there.

Friends_and_family Family

8/10

Excellent

09 Feb 2020

Lori

Rooms were spacious. Large, sprawling hotel. Family hot tub would be nice at a ski resort hotel.

Leisure Family

2/10

Poor

08 Feb 2020

Verified traveler

First thing I noticed when I got into the room was toilet which was not clean. I guess the person who used the room previously lost vowels. The cleaning people just did not clean properly.

Leisure Partner

8/10

Excellent

07 Feb 2020

James

Onsen is great. However, the seat of outdoor onsen is not comfortable.

Leisure Family

6/10

Pleasant

07 Jan 2020

Edwina

Staff English level and service standards, which are not up to an international 5-stars Hotel standard, should be improved.

Leisure Family

8/10

Excellent

07 Jan 2020

Verified traveler

I did look the environment. Good people. Good attitude. Generally everything was good.

Leisure Family

8/10

Excellent

20 Dec 2019

Verified traveler

Nice big clean room! Very good view! Nice food! Need monorail for ski, isn’t very convenience.

Friends_and_family Family_with_children

10/10

Exceptional

12 Dec 2019

Verified traveler

A wonderful winter resort. The reception staff were prompt, attentive and professional. The staff who showed us to our room was very polite and helpful. The loft we stayed in was super comfortable. Soft bed, great mountain view, very clean toilets. The water from the tap is specially treated and drinkable. We totally enjoyed our stay in The Westin, highly recommended to whoever is visiting the Rusutsu.

Leisure Family

10/10

Exceptional

06 Jul 2019

Wing Ngar Rowena

Relaxing stay

It’s a very relaxing stay. The kids enjoy the outdoor activities very much. Will come back again

Family

8/10

Excellent

30 Apr 2019

Verified traveler

Nice and clean but the room is hot

Leisure Family

10/10

Exceptional

28 Feb 2019

James

The place to stay in Rusutsu

We stayed six nights at the Westin Rusutsu on a recent skiing holiday. The Rusutsu ski resort basically offers two choices of accommodation as there is no village per se. Choose the Westin. It delivers exactly what you expect from a Westin hotel with careful thought having been given to the specific requirements of a ski holiday. The staff manage all the associated logistical issues efficiently and professionally. The rooms are spacious and well-appointed. Note they are split over two levels with a fairly steep staircase to negotiate. The two restaurants (one dedicated to Japanese cuisine) are very good. Given the size of the hotel and the lack of attractive alternative venues, there could probably be a third restaurant added. Given the high number of customers, the main restaurant only offers a buffet option for both breakfast and dinner. The quality is very good but some might find this limiting. Overall an excellent hotel, fully deserving its high rating.

Partner

10/10

Exceptional

16 Feb 2019

Verified traveler

Everything, from environment, ski facilities, food, the room and the onsen was great

Leisure Partner

10/10

Exceptional

14 Feb 2019

Jared

Westin Rusutsu

Stayed here for 2 nights. Room was 2 levels with the beds upstairs and a big living room downstairs. It can easily sleep up to 6 people. The only issue is the bathroom is downstairs so if you sleep upstairs you need to walk down the stairs in the middle of the night which is a bit of an inconvenience. besides that, the room was really big and impressive.

The hotel has a breakfast buffet in the morning which will run at least $100 for a family of 4 (2 adults / 2 kids). Other than the buffet there isn’t any other breakfast dining option unless you go across to the Rusutsu Resort (10 min monorail ride). We ate dinner there as well and spent another $200 at their Japanese restaurant. Be prepared to spend $300+ on meals per day at the Westin. Closest restaurant is around 40 mins drive from the hotel so you really have no option but to dine at the hotels.

We did enjoy the onsen at the Westin which was nice to have after a long day on the slopes. I also got a foot massage at their spa which was mediocre at best.

The resort has a laundry facility (6 washers / 6 dryers) which is a nice touch but the dryers take a LONG time to dry clothes! Still, it’s better than not having anything at all. Overall, the staff and service was excellent. Would recommend staying here.

Family

10/10

Exceptional

08 Feb 2019

Verified traveler

Great spot nice room plenty of room
Only 1 bath just different set up
Food options are limited

Leisure Friends

8/10

Excellent

05 Feb 2019

Verified traveler

It seems a bit understaff especially in this peak season especially in restaurants. Hence, the attitude of some staff is not quite nice.

6/10

Pleasant

02 Feb 2019

Verified traveler

- long queue at check-in. It took us almost 45 min to finish check in.
- we can’t wear yukata to onsen while we could do every other hotels throughout Japan.
- a bit of conditions here and there and make our stay feel wonder how they got best ski hotel in 2018.
- food choice is limited and we have to take monorail to rusutsu resort which seems to be better choice to stay (at much cheaper price!)
- room is good, cleanliness and service staff are excellent.

Friends

10/10

Exceptional

15 Jan 2019

Verified traveler

Excellent view from room . The monorail connects to the activity area. Overall a great experience

8/10

Excellent

21 Dec 2018

Verified traveler

Gorgeous hotel with commendable service

The rooms were gorgeous but the kitchen and toilet is at the lower floor so you will need to walk up and down the long stairs from the bedroom to access the toilet.
There is a monorail to rusutsu resort and it is run very efficiently.
The onsen is lovely but you would need to walk to the hotel lobby to the other side (past the hotel main entrance which can be cold during winter).
I booked the room for 2 A and 2 C but I had to pay for the extra bed daily eventhough the description says sleeps up to 5 persons and the picture in the booking also shows the 4 beds.
The hotel front desk helped us book a private taxi to sapporo and we were quoted 25,000 but in the end we paid 30,000.
The pillows were too soft, wish they provided firm pillows instead.
The service staff service is commendable and overall we enjoyed our stay.

Family

10/10

Exceptional

20 Dec 2018

Verified traveler

Our family of 5 stayed here in Dec 2018. It is our first visit to a ski resort and we were very pleased with all that Westin Rusutsu had to offer. Excellent service, rooms were big and clean, service staff were attentive, restaurants and convenience store outside the hotel were just a short walk away. We’ll be back!

Family

10/10

Exceptional

16 Dec 2018

Swee San

Hidden gems - great ski and snow play resort.

Fabulous and spacious family hotel with great Amenities. Fascinating Mt Yotei view from hotel with lots of snow play activities. 3 nights stay a must. Spacious stay enough for family of 4. Will definitely return if happen to visit Hokkaido again.

Family

10/10

Exceptional

16 Dec 2018

Verified traveler

Westin Rusutsu.

Fabulous ski resort - room set over 2 floors and housed family of 5 comfortably. Rooms Well maintained and very thoughtfully laid out. Front desk was particularly helpful with resort reservations as well as arranging Donan bus service to Tokayo Onsen for onward travel to Hakodate + Yamato Luggage forwarding which tool the hassle out of lugging multiple luggages. Restaurant within hotel was great, alternative choices of small family run restaurants about 500m away. Onsen was a real treat - particularly the outdoor Onsen.

Family

2/10

Poor

22 Nov 2018

Choi Leng

most of the facilities are closed at the Not Winter Day, no need to stay when there is not snowing day !

Family

8/10

Excellent

11 Oct 2018

Timothy

Comfortable place to be if you’re there to ski

Unless you’re there for the purpose of skiing, Rusutsu has very little to offer in terms of food and activities. The neighboring Rusutsu Resort (not Westin) had food choices but were of disappointing quality (by Japanese standards; overpriced as well). We tried the Japanese restaurant that was supposed to specialize in crab as advertised. On the flip side, the Japanese restaurant in Westin offered good quality even though we forked out almost the same amount. The bedroom was huge as well. Comfy for 4 people. Laundry facilities were a plus (mid-trip wash). Would stay there if I go skiing.

Partner

6/10

Pleasant

26 Sep 2018

Verified traveler

Awesome Yet Missing A Beat

Beautiful view of the landscape. While the infrastructure is up to mark, most of the restaurants were empty. Lack of a lively touch...

Family

8/10

Excellent

02 Sep 2018

Verified traveler

No onsen is not good. Hotel staff very helpful. Room is spacious but the stairs are challenging for aged people.
Charge is pretty high as breakfast is not included.

10/10

Exceptional

11 Aug 2018

Verified traveler

Fun place for everyone.

Great amenities and options for family, shopping, and activities. Enjoyed the rafting trip. Guide and activity very well organized.

Family

8/10

Excellent

28 Jul 2018

Carnellin Dayang

The neighbourhood is not really family friendly

It's not relatively easy or may I say that the access is limited. With not much to offer from the neighbourhood that refuse tourist to dine at their eatery, means it's just the resort itself. It's pretty boring. But the hotel itself is superb and have bath house we can all enjoy, but other than twice a day, we need something else in terms of entertainment

Family

10/10

Exceptional

25 Mar 2018

Cheryl

Great place to stay!

Amazing stay and the rooms are wonderful!

Family

10/10

Exceptional

16 Mar 2018

Verified traveler

Nice spacious room. Good for family.

Overall experience is good. Only that the toilet is at downstairs and only 1 toilet to share for whole family. Lucky there is Onsen so shower can be done there.

4/10

Poor

15 Mar 2018

Verified traveler

Dusty

Room luxury, especially comfort bed, big resort.

8/10

Excellent

11 Mar 2018

Verified traveler

Great fuss-free stay! Staff were very responsive and helpful.

10/10

Exceptional

01 Mar 2018

tay

Big clean ski resort hotel with excellent service

Room size was beyond expectation. Very comfortable stay. Limited choice of restaurants in the hotel though. Excellent service by the front reception and concierge team.

6/10

Pleasant

13 Feb 2018

Verified traveler

Not really ski in and out resort

It is a struggle to get to the ski area and back to the resort but once you on the slops it is really great. Limited option on rental skis, very small range for top end skis and all the same range for basic range. Rental charges are a little confusing, it is cheaper to rent boots, poles and skis than to just hiring skis and poles.
The onsen is well worth a visit after a long day on the ski slops, well laid out, clean and relaxing.

Not having a ensuite is not ideal especially if you become unwell and if you need to go the bath room in the middle of the night . The bath room is located down stairs .Stairs are noisy, we could hear the other guest running up and down the stairs in their room every night.

The room has very limited cupboard space , we lived out four suite case during our stay at the Westin. The safe is not bolted down so not really secure.

2/10

Poor

12 Feb 2018

PHILIPPE

Extremely unsatisfied

We spent few days in this establishment and were very disappointed by the room itself which was very old, and inconvenience caused as,while beds are upstairs, bathroom is located downstairs. This hotel is overpriced for what it is; food in this hotel and pricy and overall bad; the next hotel Rusutsu Resort that can be linked by monorail offers very little choice for lunch; for dinner they have several restaurants but I have the same remark as for the Westin.

Partner

8/10

Excellent

09 Feb 2018

Verified traveler

Spacious, clean room with good amenities, nice sitting area and small basic kitchenette.
The beds were too soft for me, since I prefer hard mattress.
The sitting room and bathroom/toilet are down a flight of stairs from the bedroom, which is slightly inconvenient after a few hard days of skiing :), or for children or the elderly.
The check-in process was slow.

Family

10/10

Exceptional

07 Feb 2018

Steve

Ski Central

Beautiful Loft room Resort right in the middle of the ski area. The ski Locker is made it very convenient and the buffet restaurant was wonderful. Really enjoyed our stay.

6/10

Pleasant

28 Jan 2018

Verified traveler

Nice hotel but VERY expensive for what you get

Booked here because all the other accommodation in Rusutsu was full. Room was HUGE, but the layout was terrible. The bed is upstairs, while the bathroom is downstairs. Would have preferred to pay a lot less for a smaller room. Then we find out that breakfast wasn't included in the room price! Ridiculous.

Family

10/10

Exceptional

26 Jan 2018

Verified traveler

super nice hotel, close to skiing

Westin Rusutsu was amazing. Hotel staff were excellent.

10/10

Exceptional

26 Jan 2018

Tom

Amazing Hokkaido Winter Getaway

Absolutely amazing visit to experience the winter wonderland that is Hokkaido, Japan. The Westin Rusutsu Resort was awesome and more. Our room and all other accommodations were top-notch. Dining options were excellent with great variety available. After a exhilarating day spent on the ski and snowboarding trails and slopes, the in-house onsen and spa were a most welcome way to cap the day. Celebrated birthday with sumptuous dinner at Teppanyaki restaurant \"Kazahana\". Please extend my gratitude to the staff for making the occasion a memorable one and most particularly, Chef Akihiro Kurohata, for his undivided attention in producing such a magnificent and artful dinner.

Partner

10/10

Exceptional

21 Jan 2018

Alice

Spacious room, suited for experienced skiers.

Spacious room, great amenities, more suited for experienced skiers. Beginner lessons meeting point is at another building required monorail transport. Bringing ski gears on and off monorail is a hassle. Experience skier can just access ski lift a5 the back of the hotel.

Family

8/10

Excellent

09 Jan 2018

Xin

Not so good customer service

Hotel stay itself was overall pleasant but hotels.com customer service was not helpful in resolving our issues with the hotel, which refused to acknowledge that the kids were included in the breakfast package we bought. Hotel.com simply asked us to deal with the hotel, while the hotel asked us to deal with hotel.com. A frustrating experience.

Family

10/10

Exceptional

22 Dec 2017

David

Perfect except dining options limited

Was an excellent stay. I stayed with 2 children, One of 1 yrs old and one of 5 years old. The staff was very good - really excellent, rooms great, food good ~ but limited dining options meant dined outside locally most days. Skiing facilities excellent. One fault is they need `stair gates` on top and bottom of duplex rooms as staircases a bit dangerous for young kids.

10/10

Exceptional

21 Dec 2017

Verified traveler

Luxurious

Check-in was smooth, room is spacious, clean and well-maintained. The view from the room is awesome. As the room is double storey, it might not be suitable for guests who have difficulty climbing stairs.

The hotel staff are very helpful. They went the extra mile to help us retrieve our son's gloves which we left behind after skiing at Rusutsu Resort. Kudos to Iman and team for all your help.

We made reservation to take the Donan bus from Rusutsu back to Sapporo upon checking out. The hotel arranged a car to transport us from Westin to Rusutsu Resort. A very nice gesture and we appreciate it very much.

Thank you for making our stay a very pleasant one.

10/10

Exceptional

19 Dec 2017

Verified traveler

Excellent hotel rooms

The hotel, staff & amenities were excellent. Rooms were spacious and had nice views.
Access in & around the place was well laid out.

6/10

Pleasant

16 Dec 2017

Verified traveler

Not really Westin standard... there’s better hotel in Niseko/Hirafu. Only consolation is the winter activities just beside the Westin hotel. Marvellous. Advice to Stay in Niseko and do a day trip to Rusutsu.

10/10

Exceptional

14 Dec 2017

Verified traveler

A top tier skiing and hotel destination.

A top tier hotel and skiing destination. Accomodation and service were top notch. Direct access to skiing and snowboarding from hotel with convenient locations of locker rooms. Snowmobiles also available. Large onsen and good selection of F & B.
Hotel environment never felt congested.

Family

8/10

Excellent

09 Sep 2017

Verified traveler

Oasis

Spacious room and heavenly bedding! Although it should have been specified that all their rooms are maisonette type and could have requested to make the bed on the first floor where they have everything. ( i.e. toilet, shower, counter bar, etc. )
Overall, it was a pleasant stay.

Partner

10/10

Exceptional

23 Jun 2017

Verified traveler

Nice hotel

Nice hotel with great hot spring. Staff is very friendly and approachable

10/10

Exceptional

22 May 2017

Julie

Amazing hotel, comfort level was good.
service staff was also polite , hotel was clean and the view was perfect

10/10

Exceptional

21 Mar 2017

Jasmine

Much more than expected

Superb location, room was very very spacious, the staff went well beyond their way to help us book a restaurant in Sapporo. Also the Onsen plus their own restaurants were amazing!

Partner

8/10

Excellent

17 Mar 2017

Verified traveler

A place to have a nice sleep

I booked the 2 bedroom for 7 pax. The room was nice but there was only 1 bathroom and 1 toilet for the 7 of us to share.
There was not a lot of F&B choices. Got to take the monorail to Rusutsu Resort and then walk out for about 5 min. During this period that we were there, it was difficult to walk as the floor was slippery.
The bed and pillows was fantastic. Very comfortable and definitely a good sleep.

Family

10/10

Exceptional

09 Mar 2017

Verified traveler

Great staffs. Amazing hotel.

Family

10/10

Exceptional

06 Mar 2017

Stuart

Prime location

Great hotel, very clean, modern and comfortable. Lovely staff and excellent service.

10/10

Exceptional

05 Mar 2017

Tze Leung

Luxurious hotel

It would have been better if the bathroom was located with the bedroom on the same floor.

Family

10/10

Exceptional

28 Feb 2017

ykcarts

Luxury after powder days!

Needed a nice place for the wife to relax while I tried to relive glory days of my past on a long over due snow holiday.

The Westin was fantastic from the moment we arrived till we left. The rooms were big loft style and very comfy. Views to die for. Buffet was great. Onsen was really good but packed at end of ski day times. We went at other times and it was mostly empty. Has a great little monorail to the main area. The staff were all super friendly and helpful and can speak some English which helped. A free shuttle bus got us to and from Sapporo. They also have great ski lockers. Although checkout time is a bit messy with everyone repacking bags in the foyer.

Only thing I thought was missing was room service. There was none. But that got us out of the room and chilling in the atrium.

It was a great base to start powder days from. Rusutsu is freeriding heaven. 3days after last snow still finding untracked areas. Crowds were a bit there on weekends but nothing compared to Aus or Canada weekends.

8/10

Excellent

13 Feb 2017

alexander

Perfect Rusutsu

Was grea! Easy for a foreigner. Impeccable service

Family

10/10

Exceptional

11 Feb 2017

Jeremy

A True Resort Experience

Using Hokkaido Resort Bus Liner is easy and stressless and the most practical way to get to Rusutsu. At the Westin doormen meet you at the door and handle baggage, complimentary. After checking in, your room will be two stories tall (all the rooms are this way at the Westin). Doormen bring bags to your room and you can settle in and relax with a large bedroom and downstairs bar/kitchen/living room. If that isn't enough, regardless, GO TO THE SPA. The onsen is awesome and I think is the cherry on top. The Westin does have snowboard and ski rentals as well as snowboard/ski clothing shops. Try to get breakfast included with booking the room. Breakfast is about $25 USD per adult, however it is a buffet and higher quality food with the easy ski in/out experience. This is at the Westin Atrium. Across the street via tram or walking is the lodge and food gallery. Now for what's really important: snowboarding- the resort is huge. You can easily spend 3 whole days snowboarding and still not see every single inch. The snow is good, but best fresh and it typically snows at least once when you stay. Welcome to Hokkaido! There are many food options on the slopes at a few of the lift bases. The Westin is easy to get back to either from a pair lift from one mountain or if on the other mountain you can take the tram. I think if you are looking for a great place to snowboard and looking for a resort feel but freedom, then the Westin is a must stay. Every yenny is worth it.

10/10

Exceptional

08 Feb 2017

Sal:)

Very spacious and relaxing after a full day skiing

Easy access to ski lifts and other activities but a bit disappointed about the quality of food and restaurants as mostly westernise why would someone go to Japan for holiday to eat western food, luckily went to some excellent local restaurants.

8/10

Excellent

17 Jan 2017

Joseph

Good hotel in the \"snow land\"

It was great to stay at the Westin Hotel Rusutsu. The staff were friendly and the foods were good. But given that it is the only resort hotel at the Rusutsu ski resort, everything was a bit pricey. For example, the ski rental was a little too expensive even though I did not rent ski boots. They said that renting the whole set including ski boots is cheaper than renting without boots.

The onsen facilities were great and free!!!

The room is clean but I would see that some of room features are dated.

Overall, it is a good resort hotel in the snow land.

8/10

Excellent

10 Jan 2017

Verified traveler

Comfortable stay right on the slopes highly recommend.

8/10

Excellent

23 Dec 2016

LAU

Very Nice Hotel

We stayed for 2 nights for skiing.
It's a wonderful hotel, but it is advised to book restaurant and ski course in advance if you plan on doing these things inside the resort.

Family

10/10

Exceptional

19 Dec 2016

Adeline

Comfortable Hotel

Rusutsu is a family friendly ski resort.
Room is huge and is very comfortable for a family of 4.

Family

10/10

Exceptional

11 Dec 2016

Verified traveler

An memorable stay.

A memorable skiing holiday.

Family

8/10

Excellent

09 Oct 2016

Tanya

Comfortable stay

Hot spring facility was good and room was huge - double storey, bed was most comfortable.

8/10

Excellent

25 Mar 2016

Verified traveler

Great Hotel with kids

The hotel is very nice and the staff was excellent. Very nice service and helped us with a late check out as it was our anniversary. They also left a nice card with chocolates as a congratulations which is always appreciated when you are celebrating. The rooms are quite large - with a two story accommodation. Large bedroom upstairs with living space kitchenette/bar area and bathroom downstairs. The only negative is that if you are elderly you would not want to negotiate the long stairs at night to go down to the bathroom. Bathroom itself was lovely.
The hotel connects via a monorail to an upper hotel by the mountain which is like a little mini disney feeling place.
Lots for kids - which we didn't have.. so not so much for the adults.
The hotel had a nice buffet brunch to get you going in the morning and we did enjoy this.

8/10

Excellent

09 May 2026

EIKO

3世代、3家族で3部屋の宿泊。ロフトが珍しいのか、孫3人は大喜びで遊んでいました。夜の花火がとても綺麗でした。寒かったけど。

Family_with_children

10/10

Exceptional

05 May 2026

Yamashita

色々配慮して頂けたり、気遣いがとても嬉しかった。

Family_with_children

2/10

Poor

04 May 2026

Ryoichi

朝食付きだったのに朝食の案内なんてまったくされなかったので、２泊したのに１回も朝食食べれなかった。ホテルサービスを全く知らない初日勤務のような日本語話せるかもあやしいスタッフしかいない。ウェスティンなんて名前やめればいいのに。ブランド詐欺だよね。Hotels.comで事前に精算してたのに普通にチェックイン時にお金を請求してくるのもヤバい笑

10/10

Exceptional

05 Apr 2026

Mikio

毎年、家族でスキーに来てます。スタッフも親切でホテルも快適です。これまでの和食の朝食が海鮮丼になりました。1000円アップでも満足度はあります。ただ、これまでの和食膳も良かったので、選択出来れば尚良いです。

Family

8/10

Excellent

15 Mar 2026

Po Yan

很多人滑雪，地方很大，但路線指示不多，也沒有地圖，到房間很才發現有App可到酒店網站查看地圖，應該在前枱就向我們介紹使用，可減少時間找路，但職員很好，會幫忙。
房間設施雖有點舊，但整潔乾淨。酒店食肆選擇很多，附近還有7–11。還可以夾公仔👍👍

10/10

Exceptional

15 Mar 2026

MISAO

ゲレンデも素晴らしい！

Family

8/10

Excellent

11 Mar 2026

James

外地員工比較親切
日本員工則偏冷漠
整體感覺還不錯

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

MASEGI

スタッフの方もとても親切でした！

Leisure Family_with_children

10/10

Exceptional

31 Jan 2026

MASEGI

とても居心地の良いメゾネットの部屋で、ゆっくりできました。温泉も最高です。レストランの料理も美味しかったです。また来たいと思います！

Leisure Family_with_children

8/10

Excellent

09 Jan 2026

ATSUSHI

イーストのスキー場に近く便利である。部屋が広く過ごしやすい。大浴場もあって良い。
スタッフの質はばらつきがある。フロントなどでキャパオーバーではないかと思われる状況があり高級ホテルの対応とは思われない部分も散見される。
毎年宿泊しているが朝食はクオリティが段々落ちてきているように思う。夕食のブッフェは今年は美味しかった。和食は美味しかったが提供まで時間がかかりすぎで値段も高いためコスパはとしては微妙。
宿泊費が高いのでソフトの面でもう一段の改善を望みたい。

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Yuko

とにかく素晴らしかったです。お部屋も広くて快適でした。

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Nga Yan

Spacious durplex, friendly staff, restaurants in hotel are good and very reasonable price