The Royal Hotel Durban

South Africa , KwaZulu Natal - Durban
DURBAN, Anton Lembede Street, 267
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100 reviews shown

8/10

Excellent

03 Oct 2025

Sisikazi Sylvia

Okay

I liked the big room,and 19th floor was very quiet.Friendly staff who always assist you.Great breakfast and dinner.Iron station is available at 9 and 15th floors.

iNo 1.
I disliked the fact that the TV channels are controlled at T V room,

No 2.
the aircon is controlled at 1 place
nd if switched on it will be on for the whole hotel,i was disappointed. bcz i could not have the aircon in my room..

No 3
There are no microwaves to warm food in the floors,you must take a lift from 19 th floor to go and warm your food at the ground floor in the coffee shop,i suggest they shoud have the microwaves in the ironing stations which are situated at 6th and 15 th floors

Self

10/10

Exceptional

11 Aug 2025

Sithembile

Very peaceful. Friendly staff.

Leisure Self

10/10

Exceptional

09 Aug 2025

Racheal

Safe

Business Self

6/10

Pleasant

18 Mar 2025

Dr. Lindokuhle

Firstly staff does not take initiative in assisting guests with luggage
Building is old and hold a rich history but not maintained or renovated enough to keep the standards of today not luxurious just plain boring hotel with couches that are torn and old
The breakfast is not really great not appetising not enough option and very plain.

Leisure Self

10/10

Exceptional

11 Mar 2025

John

Beautiful suite, beautiful view

I love staying in old well-kept hotels. The Royal Hotel is a perfect example. I stayed on a high floor facing the harbor. Always something going on out there from a tiny lone sailboat to a whole sailboat race to a tugboat on mysterious course in the wee hours.

Business

10/10

Exceptional

14 Jan 2025

Dr. Lindokuhle

Relaxing and spacious.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2025

THEOPHILUS

Very good location

Leisure Self

10/10

Exceptional

13 Oct 2024

Randall

For walking around during the day, this might be the best location in Durban. At night, not so much, and there are dodgy parts on the way to the Golden Mile. However the room was great, the breakfast sensational, and the staff could not be kinder and more helpful.

Leisure Friends

4/10

Poor

10 Oct 2024

Sergio

No Airconditioning or Openable windows

Beautiful architecturally, however, the rooms do not have air-conditioning or openable windows.

Bed was comfortable and linen clean.

check in was quick and easy, however, parking is an additional cost and separate to the establishment, so plan for a 5min - 10min to get to your car.

Business

10/10

Exceptional

23 Jul 2024

VIVIAN

Great breakfast and rooms are kept clean

Business

8/10

Excellent

19 Jun 2024

Magnus

It is always so convenient to stay at the Royal

Business_and_leisure Self

6/10

Pleasant

11 Jun 2024

William

The staff was incredible. The breakfast and dinner buffets were very good with lots of options.
Biggest issue is that even though it is a non-smoking hotel there is cigarette, cigar, and pot smells coming from the rooms vents even though the circulation is off. I even switched rooms because of the smell into my room, but it really didn't matter even though it was on a different floor from my original room. Thankfully my second room had a window that could open and I was able to keep the room aired out, but it still smelled of smoke. In other hotels the people who smoke in rooms are fined and removed from the hotel. Also, having the exhaust fans pulling air out of the rooms would keep it from circulating through the vent system because my vents were definitely not on. Even bought a fan at Clicks to help cool the room down for comfortable sleeping.

Business_and_leisure Self

8/10

Excellent

16 May 2024

Verified traveler

Fine hotel, good people, needs better internet

This is a hotel in the heart of downtown, with a fine staff and sizable, comfortable rooms (perhaps a bit dated). The breakfast has quite a good variety of dishes. The room has a mini-fridge, which is a valuable amenity. This hotel offers excellent value for money. The one big fault of the place lies in the internet. It was usually not reachable in my room, and even when I went to the lobby for a good connection, Windows refused to connect to it because their system uses a long-outdated security protocol. (Android did work, but only in the lobby.) If you're staying downtown, you're probably in Durban for business, not tourism, and an up-to-date functional internet with a decent signal is absolutely essential.

Business

10/10

Exceptional

02 Feb 2024

Maud

Hood

Business_and_leisure

10/10

Exceptional

15 Jun 2023

Pedro Manuel Pereira

Above and beyond great experience , staff is fantastic.

Leisure Family

8/10

Excellent

05 May 2022

Danai

Clean rooms and wide selection for breakfast items

Leisure Partner

2/10

Poor

13 Oct 2021

Verified traveler

Hotel of F***** Horror.

Upon arriving at the hotel bookings were not correct but after some time it was resolved. We got to the rooms and their room appears clean but when looking at the curtains or even the carpets it was filthy. The lift buttons are dirty and do not appear to be polished. The service we got was shocking, reception staff does not give a toss about guests, and if things are asked they take their own time or do not get back to you about it. They have hot water issues and when asking about it we were told that they would get back to us, which they never did. When they heard that we knew media personnel they then only offered to find us a room with hot water. The reception staff is the worst I have ever seen or even had to deal with, for the place they are working at it is rather sad. There were even chicken bones laying on the stairways and cockroaches in front and in rooms.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2020

Sandile

Definitely coming back

I don't understand why it's a 3 star cause everything is 5star and the staff is amazing

Partner

8/10

Excellent

06 Jan 2020

Verified traveler

Vintage style

We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained.

Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.

Partner

10/10

Exceptional

06 Jan 2020

Jeffrey

My family and I had a wonderful time at the Royal.
Reception was great; capacious rooms; ample parking; nice breakfast.
Overall stay was excellent.

Friends_and_family Family

8/10

Excellent

03 Jan 2020

Alice

The stay was fine but need to look at fixing their furniture in time before guests arrive.

Friends_and_family Family

6/10

Pleasant

31 Dec 2019

Irene

Dissapointed

It was fair but most amazing was scarcity of drinking water just a mere tap water n i had to complain first before they can cnhange our bedding....they just made the bed without changing sheets ,pillow cases n towels let alone refilling tea/coffee stuff n toiletries in the bathrooms n end up buying toilet paper .... remember we stayed 5 nights there but at after a reguested to speak to the manager everything was taken care of.Remember i syeyed in this hotel in 2015 but this year i dnt know what happened. During breakfast they end up counting food .i wonder why they accomodaye so many guest they cannot afford to feed them breakfast .

Friends_and_family Family

4/10

Poor

20 Dec 2019

Verified traveler

Pics online deceiving.Pool water was green & disgusting.Room wasn't set up as requested originally.Wifi in the room kept loosing signal.Tv in RM 643 wasn't clear but snowy.Breakfast at the cafe wasn't great.Hotel could do with an upgrade as it's definitely dated.
Great location as it's close to transport an good surrounding shops/mall.
Restoration definitely required in the city too.

Friends_and_family Family

10/10

Exceptional

16 Dec 2019

bonisiwe

Amazing service , most friendly staff,spotless cleaning
Royal hotel is our second home
We have great time with my partner
Keep up on your super service

Partner

10/10

Exceptional

04 Nov 2019

Vinit Prakash

stay was good for its price. Breakfast was very good. We are vegetarians, they accomodated vegetarian food also.

Partner

4/10

Poor

30 Oct 2019

Verified traveler

Hotel staff were friendly, however CDB Durban isn't really a place for foreign tourists, especially at night. Locals advised me to move to the outer neighborhoods such as Morningside and Windermere. This really was my biggest issue. WiFi at the Royal was odd - best connection speeds are down in the lobby area which I didn't care for, though that is a minor thing, honestly. I can, however, tell that at one time The Royal was probably a very nice hotel, back when times in Durban were perhaps a bit better. The actual quality of the rooms were good and I thought the bathroom and showers were attractive and nice.

However, when I voiced my concerns to the manager, he refused to acknowledge that CBD Durban is unsafe, despite MANY locals telling me the opposite, and would not refund the money i'd paid for two remaining days I had booked. While I respect the manager for holding his position and again i'd like to emphasize that the hotel staff were friendly, The Royal just wasn't the right place for me.

Leisure Self

10/10

Exceptional

15 Oct 2019

Dzunani

Room service must improve on customer requests

I stayed 3 nights with my friend the place is very clean and interesting. The bar and food also good with reasonable price.Their breakfast is the best.The only problem we had its a iron we did a request and they didn't bring it we called them again the phone was ringing with no respond until we went out. Rather than that i really enjoyed our stay and definitely i will visit again.

Friends

10/10

Exceptional

14 Oct 2019

Verified traveler

It was overall good and clean. Looking forward to the next visit

Business Friends

10/10

Exceptional

11 Oct 2019

Kgomotso

Perfect

Place should be 5 star. Very professional and friendly staff well spoken. The rooms and building is very clean and safe every was working and in perfect oder. I loved it

Partner

8/10

Excellent

10 Oct 2019

Verified traveler

The windows are dirty ,so i couldn't view the City from my room of which that was the reason for my booking

Leisure Partner

2/10

Poor

23 Sep 2019

Mzwakhe

Service is very bad

Not good at all, I was never offered accommodation there at The Royal Hotel, hence I've made the booking online and was confirmed.

10/10

Exceptional

21 Sep 2019

Nomsa

Amazing!

Partner

2/10

Poor

10 Sep 2019

Verified traveler

The carpet was wet, smelled like puke, seems like someone has thrown up in the room and was just cleaned, no aircon.

8/10

Excellent

05 Jul 2019

Verified traveler

The hotel is beautiful, although it is slightly shabby on further inspection. My room on the 19th floor had amazing views, however, one of the windows did not close completely. The staff were incredibly helpful, and it would be on this basis that I recommend this hotel. I've not received service like it in years, the staff are a credit to the hotel.

Leisure Self

10/10

Exceptional

18 Jun 2019

Sanjeev

A very well maintained Hotel with friendly staff

Partner

6/10

Pleasant

06 Jun 2019

Hans

I have been staying here for over 30 years but every time i stay here it is worse than the previous stay. The room is very large clean and comfortable. Parking is a major problem as you have to get you ticket stamped at reception every time you leave even for a short period, then it has to be taken to the parking office outside in the parking garage to be activated. This was time consuming and frustrating.

8/10

Excellent

03 Jun 2019

Verified traveler

Royal Hotel

The breakfast was supurb as well as hte on site a la carte restuarant. The parking was convenient with direct access to the hotel although you have to pay for it even as a guest.

Partner

10/10

Exceptional

20 May 2019

Carmen

Weekend Stay at the Royal

Breakfast was amazing.. Friendly staff... Felt at home... Happy

Partner

8/10

Excellent

15 Apr 2019

Nosipho

I loved the room. Windows were a bit dirty but that wasn't a huge issue. I loved the security of the hotel.

Friends

8/10

Excellent

27 Mar 2019

Duncan

great place and well located

Rustic old place with an exceptional staff and old school classic feel to the place.

Partner

10/10

Exceptional

09 Mar 2019

Verified traveler

Fantastic staff :-)

Great staff & wonderful attitude & smiles to ensure a great stayover!!

10/10

Exceptional

09 Mar 2019

Verified traveler

Awesome Staff :-)

Wonderfully surprised with room upgrade & excellent staff at the royal hotel that go out of their way to ensure your comfort & convenience for a pleasurable & memorable stayover!!

8/10

Excellent

22 Feb 2019

jason

Parking

Great time and amazing views. The parking arrangement need to be changed tho.
Parking to expensive but nevertheless in a safe location.

Partner

8/10

Excellent

23 Dec 2018

Good accomodation poor room service

My stay was good. However the ramps damaged my vehicle. Also the room service was very poor. Took the coffee shop over 1hour15mins to bring me a red bull and a still water. I had to call them numerous times. Not once did they call me and give me feedback to say that there is a delay. On arrival off my red bull and water. They send me sparkling water instead of the still water. Red bull was delivered warm. Asked for ice and was told the ice machine is broken.

Partner

2/10

Poor

27 Nov 2018

Verified traveler

Like the environment. Clean and easy access to public transport.

Business Self

2/10

Poor

31 Oct 2018

Sagrie

Stay at the Royal Hotel

The room was spacious, but the lighting in the room was very bad. The aircon could not be adjusted. I call reception numerous times to get a technician to have it sort out which was four hours later.
The shower walls were brown looked like it hasn't been washed and the drain in the shower was clogged. Just disappointed with the quality of the hotel, it prestige has dropped drastically.

Partner

6/10

Pleasant

15 Oct 2018

Meya

Royal Falling apart and not value for money

The room was smelling cigarette and had to inform them before they can use own initiative of using good smell device to kill bad smell and aircon was not working, for two days I was informed. The pool area was locked and could not access it

Partner

8/10

Excellent

13 Aug 2018

Louis

to be honest the breakfast was good but I could not get fried eggs but overall all was intact.

Partner

2/10

Poor

11 Aug 2018

Far below par

Was busy with construction so aweful.Had to pay for an hotel through hotel.com that was far below what hotel.com rates it

8/10

Excellent

05 Aug 2018

Verified traveler

Didn't like fact that the hotel still has no dstv

8/10

Excellent

30 Jul 2018

Kayenga

I booked my staying 3 months in advice, on my checking date the room assigned to my name wasn't ready, and the receptionist offering me 2 twin beds while i booked for a double room, it was unacceptable.

Partner

10/10

Exceptional

24 Jul 2018

Lombe

It's a good place to be, it's clean, I recommended for somebody to go there

10/10

Exceptional

24 Jun 2018

Kimber

Great stay!

We were involved at a conference at the playhouse which made it very convenient being across the road

Friends

6/10

Pleasant

18 Jun 2018

Verified traveler

Water was cold - COLD SHOWER in the mornings
Toilets do not flush properly and was leaking
Limited parking bays on 3rd floor
Paystations not working - paid more manually at the parking office

Partner

10/10

Exceptional

29 May 2018

PALESA

it was amazing, thank you guys so much and keep up the good work

Family

4/10

Poor

19 May 2018

Doreen

IF YOU'RE DESPERATE

Bathroom clean, bed clean and comfortable. Beware, 30 mins free wi-fi only in your room, otherwise you have to sit in the lobby. Then, read all the negative reviews and put them all together ... it is that bad guys! 50 minute wait to check-in because only one person has access to the computer (which is a dinosaur). Despite the fact that my reservation had been made 24 hours prior and I had printed the confirmation, it could not be found. Entrance shared with department of Labour so it is crowded during the day (no problem there) but dirty, littered, chipped. Staff friendly but sadly does not make up for lack of maintenance and run-down appearance. Shall I continue ...

4/10

Poor

14 May 2018

Sonia Ann

Royal hell, never again...

A grand old hotel gone to wrack & ruin!! Typically South African slip of service & shine. Dining room at breakfast a circus!! Blaring loud hip hop & R&B music, poorly trained, naive & useless waitrons. Loud house keeping staff yelling at each other up & down hall ways, music in hallways too loud too! Housekeeping left half of room service tray content IN room the day after. Stank room up. The magnificent old bar a local hangout now of non-residents, a rough looking novo-riche crowd, looked us up and down when we entered as if we were a rival drug gang! Never again. Sad. Remember The Royal as THE hotel in Durban. Food VERY average. Evening meal downstairs poor, the only thing worse than the bland food was the worse service, with only 2 tables occupied! So desperate for business, they took on a crowd of govt. youth writing exams, completely out of their depth in such a hotel. Watching them feed was quite an experience. Hotel doomed...

8/10

Excellent

05 May 2018

Gary

Weekend away

Parking is a problem, none available that was allocated to the hotel (3rd floor)

Family

10/10

Exceptional

03 May 2018

TSHEPO

Nice,enjoyed

Partner

6/10

Pleasant

06 Apr 2018

Stuart

Average stay - Pricey

Positives: Friendly staff, neat hotel, security always present. Good food.

Negatives: No wi-fi, Aircon does not work, windows very dirty, dangerous area. Pricey for what you get. Perhaps it was better a few years ago.

8/10

Excellent

21 Mar 2018

Verified traveler

Excellent value if you want to stay in central Durban.

6/10

Pleasant

09 Mar 2018

Hlengiwe

Rather they not state that they have it

They mislead us with free wi-fi

Partner

6/10

Pleasant

03 Mar 2018

Verified traveler

I struggled to get a room, as I was told that the hotel was fully booked, and my booking was not on the system. I was asked if I had checked with the hotel first whether there was a room available because Hotels.com had a tendency of accepting bookings and money without first checking for availability. I told them I had nothing to do with the contract between Hotels.com and Royal Hotel. I was left standing at the Reception counter while they attended to the other guests that had arrived while I had already been there. I felt humiliated and invisible to the Reception staff. I complained about the treatment, even the fact that I showed them the confirmation from Hotels.com did not help at all. It was getting late and dark and I refused to leave the hotel although they said they was nothing they could do. I had taken a bus the previous night from Mthatha and arrived in Durban in the morning: I was very tired, my feet were swollen, and my back hurting. Remember, I am 55 years old with health problems. Standing on the counter without being offered a seat or an apology hurt me even more. After doing all they wanted to do, I was finally offered a room in that fully booked hotel, after more than 30 minutes of standing, waiting.

8/10

Excellent

03 Mar 2018

Verified traveler

Fantastic service

Amazing staff, a 5 star concierge service / front desk. Always willing to help & go the extra mile to ensure a pleasurable stay. Epic :-)

Family

8/10

Excellent

04 Feb 2018

Fran

NICE HOTEL

Beautiful hotel with lovely big rooms with a fridge and safe. The staff were helpful especially Karin on the front desk. The only down sides were there is no information in the rooms or price lists in the bar We didn't feel comfortable walking out at night in that area and were advised to get taxis everywhere which was a shame as we like to walk. We did walk to the beach area in the day time but we were a group of 4 otherwise we would not have been comfortable. The hotel is opposite the City Hall so it is very central. However there are no bars close by for us to use.

Family

6/10

Pleasant

29 Jan 2018

Verified traveler

A grand historic hotel is dying.

The hotel sadly is dying.Food was good ,service was superficial, e.g. phone in room not working,no water. Maintence is sadly lacking and the armchairs in the ground floor rooms showing very obvious wear.
I shall not come again.

2/10

Poor

16 Jan 2018

Sacchi Zacharia

Poor unRoyal Hotel

The lobby looks exquisite but the rooms did not meet my expectations. The rooms do not have a proper curtain, only a lace (a white one for that matter) making it difficult for one to sleep towards the morning since the room becomes too illuminated. The bathroom tub stopper was not closing and the water is coming out slowly (meaning that even if it were to close, it would take forever to get the water to be at the required level), therefore one had to use a shower under duress. There's only a limited parking space on the 3rd floor, otherwise you will find yourself having to drive all the way up to 15th floor to find casual parking. Moreover the DSTV bouquet has only channel 110, apart from SABC, e-tv and supersport, meaning that there's not much to keep one glued to the TV about. At that price I was expecting much more than that and don't think I will ever go back there or I recommend The Royal Hotel to anyone. There's nothing royal about this hotel.

10/10

Exceptional

10 Jan 2018

girlie

The bathroom smell was terrible.They must add the

It was excellent.

Family

6/10

Pleasant

18 Dec 2017

Gurunathan

Anything but the Royal Treatment

The stay was relatively comfortable but nothing to write home about. A bit disappointing actually. I had a late check in, so there was nobody on duty to greet us as we entered fro the parking. When I got to reception, I am sure the staff on duty was asleep. She did not have a name badge nor did she reflect anything the she worked for the Royal Hotel. The room was okay at best. The shower head did not work properly. However, both the room and bathroom was clean. Breakfast was at the Royal Carvery (known to be an establishment of fine dining). Sadly I was very disappointed. The room was dated and untidy. The windowsill area was dusty and didn't appear to be cleaned for some time. After checking out and on returning to my car, I was greeted with a wheel clamp on my car. The 2 gentlemen at the entrance and the lady at the entrance office were no real help. After paying for the release of my car, I was informed by the parking employee that the hotel was supposed to cover this, which they did not. Overall, I wouldn't say it was a bad experience, but it definitely failed my expectations. This is THE ROYAL HOTEL, but sadly the state of the hotel and the quality of service is well below par.

Partner

10/10

Exceptional

09 Dec 2017

David

Check in was the only delay we found bad but all other was best.

Partner

8/10

Excellent

04 Dec 2017

Adetoun

No happy

I requested a double bed instead of twin beds but they still gave me twin beds put together with different beddings

Partner

10/10

Exceptional

15 Nov 2017

Culo

Loved the view, staff and the room. Thanks for the great service.

10/10

Exceptional

14 Nov 2017

Dominic

Classy Hotel with Historic Feel & Friendly Staff

Cool hotel in awesome central location. Staff was very friendly & accommodated us with everything we asked for. View from the 19th floor was breathtaking! Overall a really nice place. Ignore the petty negative reviews, we did & had a great time in Durban.

10/10

Exceptional

30 Oct 2017

Marinda

Very friendly staff

6/10

Pleasant

25 Sep 2017

kalima

Quiet and close to beach and town centre

Restaurant stuff are very unfriendly. Waited for 20minutes to make an order but none of them came to get my order so i left ti get take away. There were two male stuff on duty.

8/10

Excellent

28 Aug 2017

Verified traveler

Good stay. Bed is comfy. However, water is the wash basin jus stands.

Partner

6/10

Pleasant

31 Jul 2017

Mattheus

Think twice

So the rates were good, but excluded dinner and breakfast. This would not normally be a problem except you cannot book this to your account at the hotel. Every time you have something. it has to be paid cash or card on the spot. You cannot pay for breakfast in advance in one go either, so it is odd. I requested maintenance to adjust the aircon to a lower temperature. I waited for my entire stay to have it done, but no-one came. Fortunately it was on the 18th floor so opening the window provided the breeze so desperately needed. Laundry service: As there was no slip in the laundry bag, I took the laundry down to reception on the first morning of a 3 night stay, got my laundry back at checkout, and only because I asked for it. No services booklet in the room. WiFi did not work and reception staff did not know why. Positives? Yes, the staff at the Breakfast room were super friendly and helpful to ensure a great breakfast experience!

4/10

Poor

08 Jul 2017

Kelvin

Found the staff rude and the room was cold

The room was cold asked for an extra blankets but they had non definitely not going back the for the next Durban weekend

Partner

10/10

Exceptional

23 Jun 2017

Vanessa

Excellent stay, friendly staff

Thanks for a great stay..................

Partner

6/10

Pleasant

14 Jun 2017

Frederick

Treatment is based on racial grounds.

Reception staff are not friendly, to check in and check out is a long process. We experienced lots of noise from passage and other rooms at night. Breakfast and dinners was great. Restaurant staff were also friendly and helpful. The room was cleaned and there was a great view. Maintenance and security guys are very helpful and polite.

4/10

Poor

21 May 2017

Ayanda

Unhappy service levels. Staff blames the rules and

Had a terrible encounter with the staff for using the lobby. Was treated like a foreign person without considering the fact that we were guests.

Couldn't check in earlier as requested then was forced to roam and be confronted about using the lobby. Again could not be allowed the top floor rooms as requested and lastly was rejected later check out since the flight time was after 18h00pm.

Again early morning door knock for cleaning the rooms whilst you told you cannot check earlier but the early door knocks do not support the system.

TV channels are not for the travellers and a business person. Maybe just my expectations were too high.

Horrible hospitality and I will never recommend it to anyone else

8/10

Excellent

02 May 2017

Meya

Average

They made me wait for an hour before I check in due to late cleaning

Partner

8/10

Excellent

02 May 2017

Denis

of the lifts only one of the three were working so had to wait a while for lift.
Went to have a bath no hot water (no water)
Went for supper at coffee shop Friday night food was cold.
Every was fine a nice hotel. Very friendly staff.

Family

10/10

Exceptional

03 Apr 2017

Mrs C

The place is nice and huge, the food was deliciuos as well, my challenge was at the reception we took 1 hour before we could be checked in. there was only 1x permanent Receptionist and 2 x Learners who were clueless of what is taking place at reception. The plumbing maitenace should also be conducted, our toilet was licking and had a bad smell.

Partner

2/10

Poor

22 Feb 2017

Veruska

very disappointing

worst stay ever, it took 2.5 hours to get towels. I went out and came back to find my room open with no one inside and un attended to. the linen was removed and never replaced.

Partner

8/10

Excellent

02 Feb 2017

moses

Staying at the Royal hotel was a great experience. the reception area looks and the pause areas looks so good. The bed is not that comfortable \"To soft and caves in\" and the headboards are lose and keep banging against the wall

2/10

Poor

01 Feb 2017

Thabani

Convinient but not clean hotel

The bathroom is a plumbing nightmare, when you flush the toilet, water starts leaking onto the floor. The drainage system in the shower does not work, had to wait for like 5 minutes for the water to be drained in the shower. When you open the mixing taps you can actually feel water being sprinkled on your feet. The carpets in the room was unhygienic, full of food stains.

Partner

8/10

Excellent

01 Feb 2017

Ebrahim

Needs an upgrade

The wifi is bad, the staff just come in to the room without knocking or ringing the bell, the aircon doesn't work well, the lighting is dull, there's no bin in the room

Partner

4/10

Poor

30 Jan 2017

Verified traveler

Bad service

Not so amazing at all, had a problem with check in as the lady couldn't find my name is the system (thought it was a scam and I've already paid) . There was no comfort given from the lady . Toilet was leaking . We asked for the coffee station on Saturday afternoon as we were going out, when we came back it was not delivered. We called and asked for it again and informed it was closed. We asked for it in the next morning and the sachets were delivered by hand and were falling off. Curtains were filthy. Limited number of channels on TV. Don't see myself booking at that hotel again neither advising any of my friends doing that . Sorry I had the worst experience ever.

Partner

6/10

Pleasant

30 Jan 2017

Alan

Royal Hotel Durban

Hotel showing its age, interior is dated and old fashioned. Curtains were dirty and very stained. Does not have a fresh appeal. Rooms are spacious. Needs better Wifi connection for all guests not just for those on selected floors. Location is not the best in Durban given the deterioration of the CBD area. Parking is a problem, very limited and tight and this is an extra charge! Would not stay here again unless I absolutely have to!.

10/10

Exceptional

30 Jan 2017

Amora

The Royal Hotel experience

It was amazing

8/10

Excellent

24 Jan 2017

Verified traveler

Great Stay at a Grand Damme of a Hotel

There were a few bad reviews for the hotel so I approached with caution. And then pleasantly surprised. Beautiful room, foyer, mostly great staff and satisfactory food. The hotel is in the process of changing management which I got from the staff and clearly needs some 'upper management love'. But the bones are most certainly there, and some vivacious, welcoming, warm staff. Not all services are well directed so its a senior management thing. But I had a wonderful stay with some of the warmest, kindest, effervescent people. And the property itself is quite grand and historic.

8/10

Excellent

24 Jan 2017

Loretta

Excellent service and friendly staff

Partner

4/10

Poor

10 Jan 2017

John

Guests are not allowed to use the telephone in your room to make any phone calls. I asked on numerous occassions was told it was against hotel policy. Every morning while leaving the hotel and waiting for a family member to pick me up, I felt very uneasy with all the vagrants asking for money. I suugest the hotel has a secirity person/door man to protect guests from the harassment.

4/10

Poor

04 Jan 2017

cyril

not so good , the Beds are very old and my Back its painfully

Partner

2/10

Poor

19 Dec 2016

Kevin

No concept and dirty

Hated it. Outdated. No towels. No hot water. Rude service. Broken furniture. No proper ventilation.

Partner

8/10

Excellent

17 Dec 2016

Verified traveler

Nice cheap central location`

Old hotel, staff was very friendly, it has definitely seen better days but at this price I really can't complain at all. Breakfast included, adequate but could've been cooked better (all the meat was overcooked for the 2 mornings that I was there).

Family

8/10

Excellent

12 Dec 2016

Marius

Overall ok, however the aircon in the room had no effect.

Family

10/10

Exceptional

02 Nov 2016

Thulile

my stay was perfect only the beds were giving us trouble, a double bed or queen is good or a couple