Wyndham Panbil Batam

10/10

Exceptional

21 Feb 2026

paul

Clean room, great staff and a very nice hotel.
Definitely stay again when in Batam.

Partner

10/10

Exceptional

10 Feb 2026

Rohaidah

The breakfast was awesome. Big spread. Spoil for choices.

Leisure

10/10

Exceptional

01 Feb 2026

Nurmala

execllent hotel !

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Michael

Very friendly staff!~

Partner

10/10

Exceptional

21 Dec 2025

Hemanth Kumar

Clean and great service

10/10

Exceptional

11 Dec 2025

Yen Ping

Drinking water in the room, spacious room, excellent service

Business Friends

10/10

Exceptional

08 Sep 2025

YUKI

The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well.
However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she \"ALREADY TOLD ME\" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.

Leisure Self

8/10

Excellent

24 Jul 2025

Mofusand

good stay

Leisure Partner

10/10

Exceptional

26 May 2025

Haiyan

Beautiful hotel, spacious, well renovated, many lighting in the room for different areas, hotel provided ample drinking water and complimentary minibar drinks, friendly front desk. Breakfast was a bit confusing for new guests, long and confusing waiting for services like juice and egg station, they lack clear signage about how to order juice and egg from staff who lack English conversation skills. Location was a bit far from many popular areas. It stated that there was a medical center within the hotel but it was closed when my family was sick and needed to access medical help. The room was locked and the front desk said it would be closed for the whole day. We did not use the service but the hotel offers free shuttle to and from the ferry, that is helpful.

Leisure Family

8/10

Excellent

16 Feb 2025

Verified traveler

Speechless

1. I mailed them in your app twice. They did not reply. It was indeed stressful for me!
2. They should refine their write up and say that they will pick you up from the Mega Mall which is just beside the Batam Center Ferry.
3. When they sent me back to the ferry terminal for my return trip home, they made a detour to another mall. This caused me to be very late for my ferry and I almost missed it! This stop was not informed to me before hand. Else I would have factored it into my time.
4. This hotel is not near any major mall.

Overall, this has to do with their culture.

Self

10/10

Exceptional

07 Nov 2024

Hock Beng

I love the tranquil environment. Peace and quiet. Beautiful scenery of lake just looking out of my room window. The restaurants are excelent both in service and quality of food. The br3akfast was excellent. First time I experienced Teppanyaki Steak cooked in front of me for breakfast in hotel.
Highly recommended. Will come again.

Self

10/10

Exceptional

05 Sep 2024

Kharisman

Amazing stay

Always a great stay in Wyndham Panbil, whose name was Best Western. My family always stay in the hotel for few days every year. The lake view from hotel room or swimming pool offer a great view which makes it suitable place for healing. Top recommendation.

Friends_and_family Family

10/10

Exceptional

28 Aug 2024

NANA

Great stay!

4/10

Poor

18 Aug 2024

AMBERLYNN

Good vibes but not value for money

Book for a 2 Queen bed for 3 adults. According to hotel, they do not hv 2 Queen bed size options. Two adults had to squeeze onto one twin or superior single bed. Toiletries only cater for two, need to request.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Prince

Worth it

It was a great stay, had the comfiest sleep. Definitely coming back again.

Self

10/10

Exceptional

22 Jun 2024

chia

Beautiful scenery

Leisure

10/10

Exceptional

21 Jun 2024

H R

Perfect

Hotel was perfect from the time I checked in. This is my 2nd time I am staying in this great hotel

Self

8/10

Excellent

16 Jun 2024

Nadesh

Rooms were well kept and clean

Business_and_leisure Friends

10/10

Exceptional

05 Jun 2024

Joan

I love the tranquility of the vicinity. It was relaxing. I love that it is near to the nature reserve too. The hotel provides shuttle services to the popular malls as well as the nature reserve.

Leisure Friends

6/10

Pleasant

03 Jun 2024

Jennifer Michelle

Doesnt feel like a 5star hotel. The facilities are not properly maintained. A good hotel just to sleep. The bed is good

Leisure Family

10/10

Exceptional

03 Apr 2024

Eva

The breakfast was sooo good, definitely will be back again!

Leisure Friends

8/10

Excellent

31 Mar 2024

Kannan

The overall environment was very peaceful and serene.

Leisure Partner

8/10

Excellent

13 Feb 2024

Edwin

Weekend gateway.

Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.

Friends_and_family Family

10/10

Exceptional

06 Dec 2023

H R

The Perfect Choice

Very comfortable rooms and the Breakfast variety was amazing. Will surely stay here again

Partner

8/10

Excellent

16 Nov 2023

Linda

Breakfast wasnt many choices. Room is equipped and complimented.

Self

6/10

Pleasant

05 Nov 2023

Tan Jin

i liked how sustainable the hotel is trying to be.

Instead of offering bottled water to their guests, they gave us a huge water bottle with a tap connected to it, so we could fill the kettle and boil our water for drinking if needed. the room and facility are clean and comfortable.

The staff are friendly and helpful.

However, my companions and I found that the restaurant where we had our breakfast was somewhat lacking. the restaurant is open for breakfast from 6 a.m. - 10 a.m.. and when we went down at 9 a.m., the buffet was about empty already. I can understand if it's 30mins before 10 am but not an hour. it's inexcusable.

We went down at 8 a.m. the next day. The buffet was also, almost empty. cold cuts were empty, the porridge was already finished. the sausages and bacon were also gone. we asked for a top-up for the porridge and waited for the others to be topped up. but when they top up the porridge, it was cold. the miso soup that we expected to be hot, was lukewarm. the chefs and service staff should at least maintain the buffet and not leave empty pots and cold food for their guests to eat, especially not early in the morning.

Dinner at La Bella Vita however, was excellent. The food was fast, the service was good and so was the ambience.

Leisure Friends

8/10

Excellent

16 Oct 2023

KhairudinYahya

View of the lake. In-room service was quick and staff was courteous. Checkin and Checkout was fast and problem free.

Leisure Family

8/10

Excellent

02 Jul 2023

Mei Lian

Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around.
Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.

Leisure Family

6/10

Pleasant

20 Jun 2023

MUI HUANG

Overall was ok except for the bathroom. There's only overhead shower and the water not flowing properly, also turning hot n cold even when i set it right. Quite a hassle to shower.. Informed reception but problem not fixed.
Another issue is the breakfast area. Never have i encountered hotels whereby guests have to queue to get in for breakfast. Staff have been helpful trying to solve the issue but there seemed not much they can do.

Leisure Partner

10/10

Exceptional

15 Jun 2023

Benedict

Hotel was up to standard of a 5-star hotel.
Great service from the hotel staff, they were all very friendly and nice.
Room was super clean and comfortable, breakfast is okay but nothing special.
Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.

Leisure Partner

8/10

Excellent

21 May 2023

Xing Ying Magdalene

should have more facilities around the area since there is no shopping mall within the premises and hotel’s lounge is always unattended, waited more than 20min around noon time & still no one came.. left with great disappointment.

Leisure Partner

4/10

Poor

19 Apr 2023

LIM

water too big no good

Business

10/10

Exceptional

19 Mar 2023

Ruzliawati Binte

Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.

6/10

Pleasant

24 Jan 2023

Johannes

I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.

Leisure Partner

10/10

Exceptional

26 Dec 2022

Priya

Great service!

Leisure Family

10/10

Exceptional

22 Nov 2022

Nurhisham

Good hotel for family trip

Good hotel for family vacation

Friends_and_family Family

10/10

Exceptional

21 Nov 2022

Milena

We had a great time! We stayed for 4 nights. We spent most days in the massive pool, and from 11am-3pm we had it all to ourselves which was amazing! Once the weekend came around though it was busier, but still not packed. Room was great, AC worked well! Hotel staff were all friendly and very helpful. Food was great! Especially at the restaurant on the 15th floor it’s a bit pricey but similar to North American prices at a nice restaurant. We ate lunch at the pool everyday and it was tasty too! Brisket pizza surprisingly good! Lunch for 2 and several beers was about $40. Would recommend people coming to batam to stay here for a nice relaxing stay!

2/10

Poor

12 Nov 2022

Verified traveler

Worst stay ever!

Service is very bad compared to pre-covid. I’ve been staying in this hotel everytime I come Batam, about 4-5 times a year. It’s a 5-star rated hotel.

I have always stayed in a suite room. Previously there was complimentary high tea everyday of our stay, and a guest relations officer will knock on our door to say she will be taking care of our stay here. Now, there is no more complimentary high tea for us. But it’s ok, we wanted to order and pay for our high tea, but a whole bad experience awaits us.

We went to the 15th floor bar to ask about it, and was told that it would be rp150,000 at Kayu Manis bar. The next day, we called recep to reconfirm that the high tea will be available at Kayu Manis bar and was told it’s a yes. When we went down to the bar, the lady there says there is no high tea available. We went to the reception counter, the staffs also informed us there is no high tea available. When we continued to probe (since we were told by the staff at 15th floor as well as premier assistance staff that it’s available), staff Fitri called the restaurant.

After that, she apologised that she gave us the wrong information and that she thought we were referring to the FREE high tea! Even though I mentioned a staff told us it would be rp150,000! Insulting!

Breakfast has very limited spread now. And main restaurant only serves Chinese food now. Western food have to go to the noisy bar with no proper tables to eat. Each order have to wait 40-60 mins before food arrives.

Friends_and_family Family

4/10

Poor

09 Oct 2022

Sunny

Staff slow to respond despite making requests.

Leisure Partner

6/10

Pleasant

13 Jul 2022

Khamidah

Not as good as before, after been there for few times before Covid.

Friends_and_family Family

6/10

Pleasant

14 Jan 2022

Linda

Lovely property, unfortunately very close to the road, couldn’t sleep at night because of the noise from outside and other guests, you can hear EVERYTHING, otherwise the hotel is nice.

Leisure Self

10/10

Exceptional

24 Feb 2020

Pua

Excellent

Excellent

Partner

10/10

Exceptional

25 Jan 2020

Meena

Fabulous hotel

Friends_and_family Family

10/10

Exceptional

20 Jan 2020

Verified traveler

xxxx not bad, hotel room is nicer than in pictures

Leisure Partner

10/10

Exceptional

03 Jan 2020

Verified traveler

Every person working there seems so happy and friendly, remembering my name, greeting me with huge smiles and even remembering my drinks preferences! The room was very clean and comfortable and best of all, it was so quiet. I had a very peaceful rest here which was just what I needed. Loved it!

Leisure Self

10/10

Exceptional

30 Dec 2019

Verified traveler

Room view is excellent although on just 5th floor since hotel is on a high grounds. Some drinks and snacks from fridge are on the house.

Leisure Partner

10/10

Exceptional

26 Dec 2019

Verified traveler

Scenery , landscape and the location.
Room are clean and bed are comfortable.

Leisure Family_with_children

6/10

Pleasant

26 Dec 2019

Vivian

Nice pool and rooftop bar. Room is not soundproofed, very noisy especially there is a door connecting 2 irrelevant rooms. Some idiot guests try to open it at midnight and make alot of noise after unable to open it. How scary if only a girl staying in the room. Breakfast selections is horrible. I feel like i stepped in vegetarian restaurant everyday. All vege, stir fried noodles, plain porridge, 100 dishes of potatos. Cut fruits is re-serve for 3 days (or more) , papaya, watermelon and pineapple looks like mashed potato. Yellowish color somemore. Dun dare to touch. only one option for dimsum - frozen siew mai which tastes suck.
Nice looks building, but that’s it.

Leisure Family

6/10

Pleasant

25 Dec 2019

Carmen

Staff very friendly and helpful. Hotel was above a main road. Traffic echoed when you sat in roof. Pool over looked main road. Slightly mislead by write up

Leisure Partner

10/10

Exceptional

23 Dec 2019

Yuet Yim

Collin Lee from Singapore

I book this hotel after lookimg at the review. My two night stay was good and relax greeted with smile by all the staffs. The pool, gym. massage and free shutter was good. Bteakfast excellent.
Will return in my next trip to Batam.
Good Job amd thanks to all the hotel staffs.

Friends_and_family Friends

6/10

Pleasant

18 Dec 2019

Verified traveler

Disclaimer: These are my own personal experiences and everyone might have a different experience. Ie. Meet different staff, have a different room.

Cost (3/5)
2 weekday night stay costs approx. $140 after credit card discounts. There were several other hotels with similar prices or even cheaper but I decided to try BW just to explore new hotels.

Location (2/5)
I scored this quite low because of its poor location. It isn’t a resort so you probably won’t stay in the hotel all day. And it isn’t in the city so it is a hassle to travel there too. Located about 30 minutes from the city center which can be longer if you travel there during peak hours. They have shuttle service but with limited timings. The latest return shuttle bus is at around 4pm which means that if you intend to watch a movie in the evening or have dinner out you have to take a taxi back. A grab car from grand mall area cost me $4.50 which is pricy considering grab is already much cheaper than the local taxi. There are two malls (panbil mall and Kepri mall) around the area (not accessible by foot and not grabcar friendly either).

Room (4/5)
Room was spacious and had a complimentary minibar (1x softdrink, 1x biscuit, 1x wafer, 1x apple juice). Air conditioner was cold (a little too cold for me. I slept with the aircon off all night and it was still really cold. I believe it can’t be completely switched off due to a central aircon system, though it could also be a defective aircon in my room). Room was mostly c

Leisure Partner

10/10

Exceptional

16 Dec 2019

Ng

Beautiful hotel interior design and clean room

The interier design of the hotel is besutiful. We asked for high floor with beautiful lake view. Hotel staff also very friendly and helpful. Not able to try the infinity swimming pool as the weather was cold.
Staying in the room most of the time for 1 night as nothing to do around the hotel. Too bad no bathtub in the room. Didnt manage to try the ESKA Spa & Massage as we did not pre-book appointment. The breakfast variety is many but the food is disappointed.
Hotel do provide transport pickup at the Mega Mall but need to pre-book with the hotel. We didnt ger to book the bus on our arrival as there was no response to my email request.

Partner

8/10

Excellent

15 Dec 2019

Niki

The room is spacious and nice, bed is really comfortable.
Staff from front desk to restaurant are all friendly and helpful but service is a bit slow. Pool is pretty but as I went during rainy season so it was too cold to swim :(
Overall good, I’ll come back again

Leisure Friends

8/10

Excellent

13 Dec 2019

Verified traveler

Love the pool. That’s all I want to say. Thank you.

Leisure Friends

10/10

Exceptional

11 Dec 2019

Verified traveler

On the arrival, the staff offer us to free upgrade room to suite due to the room demand were high and almost full. It was unexpected arrival gift to us. The staff were full knowledge about his work and explain us in details. The room is clean and excellent. Staff allocates us as per request ( high floor, lake view). Over feel excellent.

Leisure Partner

10/10

Exceptional

10 Dec 2019

Verified traveler

Service was v v good. The hotel was beautiful too! Definitely worth staying. :) breakfast was a delight - made us skip lunches everyday cos it was sucha huge spread

Leisure Partner

8/10

Excellent

03 Dec 2019

EDVIN

Overall a good place to stay.

I had stayed in this hotel for numerous times. The only disappointment for the stay this time is that I had booked 2 rooms with inter-connecting doors and had requested for late check-out. On the last day, they had only agreed to extend for one of the room instead of both rooms.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2019

Felix

Free shuttle to and back from the mall is a good service. Keep it up.

Leisure Partner

10/10

Exceptional

17 Nov 2019

Jessie

Nice rooms, peaceful surroundings, beautiful pool. Perfect for a relaxing weekend getaway.

Leisure Friends

10/10

Exceptional

17 Nov 2019

Verified traveler

The room is clean and the staff answered our inquiry well.

Leisure Family

10/10

Exceptional

11 Nov 2019

ELLDEE

Responsive

The stuff always keep smiling and helpful for evey customer. They respond to email very fast to keep in touch at me during I in Batam shopping becaus I have o mobile contact during my visit. So I able to get free area shuttle bus to pick up me from shopping. So I reach hotel safely

Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Very good customer service. Overall cleanliness of hotel was very good. Excellent value for money.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2019

Russell

Let down by Dining

very nice room and comfortable bed. Great spa - dining could do with a little work in my view.

Partner

8/10

Excellent

28 Sep 2019

Jx

breakfast is great, facilities are good. Personally feel that it’s better than the equivalent hotels in town. Only thing is that it’s further away from town where food, supermarkets and massage places are found so some inconvenience there.

8/10

Excellent

11 Sep 2019

LiQing

Good stay

Second visit to the Hotel. Convenient with shuttle bus. But limited space for shuttle bus.

Friends

10/10

Exceptional

10 Sep 2019

Verified traveler

Room was big and clean. But could hear people’s conversation from next door. Overall pleasant experience .

Leisure Family

10/10

Exceptional

24 Aug 2019

JY

Great stay

would be better if there is more option of restaurants. staffs are friendly.

Family

8/10

Excellent

12 Aug 2019

Verified traveler

Friendly and helpful staff, good hospitality, value for money

Leisure Family

10/10

Exceptional

11 Aug 2019

LA

Excellent service from the staff. One of the staff even gave us a free room upgrade. Loved our executive suite.

Leisure

8/10

Excellent

11 Aug 2019

Verified traveler

Staffs are helpful and provide good customer service. Especially staffs at rooftop bar are very friendly. Arrangements on shuttle service are done promptly too.

Have an upgrade of room however amenities were only provided for one pax. But staff attended to request promptly. Overall a good stay.

Leisure Friends

8/10

Excellent

25 Jul 2019

Verified traveler

The hotel design, facilities are nice and modern. staff is friendly and welcoming, great view and nice food, has world class standards.

However, the towel are not well maintained, most of it are with stain even after request to change, glad to hear from the housekeeping supervisor mr Aris that the Housekeeping staff actually feedback on the towel during their meeting. Another thing that has minus point for the stay is that the housekeeping attendant that came to change the towel touched my thighs two time with the back of his hand even when i moved away from him. I felt quite uncomfortable about it and reported the incident through calling the reception, but the message wasn’t pass through I think because when I check out I checked with the receptionist but none of them heard about the feedback that i made, coincidently Mr Andrew the GM was there and wanted to hear from me, and he immediately investigate on the matter. Mr Aris

10/10

Exceptional

14 Jul 2019

Verified traveler

Check in is so smooth especially with the assistance of Ms. Irwa from the frontdesk.

Family

10/10

Exceptional

10 Jul 2019

Lukasz

Will book again.

We didn't have a view but room was great. A bit far from Nagota area but in here its quieter and you have a nice pool.

Friends

8/10

Excellent

30 Jun 2019

NYI

NA

Everything ok thanks

Friends

8/10

Excellent

29 Jun 2019

Verified traveler

Good

Nice hotel, staff were friendly, bed was comfy. :)

Partner

8/10

Excellent

23 Jun 2019

Verified traveler

Clean rooms. Everything works as it should. Three elevators serve

8/10

Excellent

22 Jun 2019

Hta

Everything was fine ,just that while our stay there due to hotel has some function going on and they were setting up a stage at the Swimming pool which was a floor below my hotel and the knocking is quite loud and this happen at ard 3am plus

Partner

10/10

Exceptional

18 Jun 2019

TM

Excellent customer service. Service staff was always friendly and willing to offer help and information. Highly recommended for stay in Batam, if you wish to stay away from the main shopping area.

Leisure Partner

10/10

Exceptional

10 May 2019

Ardy Dwi Putra

Nice hotel in industrial area at Batam

The hotel allowed us to do early check in due to my mum's health, this has made us as family thank to the hotel. They also were willing to pick us up at fery terminal with free of charge. Room is clean. Additional late check out to 3pm is only S$10. Worth value of money.

Family

2/10

Poor

10 May 2019

Huitian

It's just Bad!

From check in till the night in.. it's just bad! The whole ambient is just not right.

Booked for a double room, and they can tell you they are left with 2 single beds. They will combine the beds together and that's fine.

However, it's just shocking to know they combine the bed and just looks half done or a half job kind.

The cleanliness is just bad! Immediately we booked another hotel and checked out the next day.

One last thing.. requested a reservation for the spa within the hotel, they confirmed saying it's made with the spa. It was not at all! The spa said there were no reservations made!!! Luckily we checked with the spa directly!

They tried to do service recovery by offering another room. We think that's not the point totally! It's just disappointing from this first and last experience with this hotel.

Friends

10/10

Exceptional

01 May 2019

Verified traveler

First Stay at Best Western

Pros: beautiful, posh hotel with an infinity pool and an alfresco rooftop private bar...

Cons: Basin in room is loosel attached. Shuttle service slots are very limited during weekends.

Partner

10/10

Exceptional

30 Apr 2019

Verified traveler

A Great 3d2n Stay!

Great stay!

Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

Great stay

Great stay at the hotel. A little out of the place. Convenient if you have car but hotel provide shuttle service to Batam centre and Nagoya with reservations.

Friends

10/10

Exceptional

24 Apr 2019

David

Worth to stay

Nice and classy hotel. Buffet is good and a wild variety of food options

Partner

10/10

Exceptional

23 Apr 2019

Verified traveler

The pool is really nice, Breakfast was AMAZING!!!! Would definitely come back here <3

Leisure Partner

10/10

Exceptional

21 Apr 2019

Rasidah

Amazing stay

Amazing stay and very comfortable

Family

10/10

Exceptional

05 Apr 2019

Yuihsan

The coffee sever during breakfast was excellent!. It was the best coffee from all the hotels that i had stayed. All the staffs were very helpful . The view from the swimming pool was good.

Leisure Friends

10/10

Exceptional

31 Mar 2019

Verified traveler

Overall service was good. However, during the breakfast time, we couldn't find a table and was told by the lady to look for a table on our own and the restaurant was full of people walking around and waiting. Please improve on this.

Leisure Family

4/10

Poor

29 Mar 2019

Verified traveler

Terrible breakfast and nothing much around

Second stay at this hotel. Just very disappointed. Breakfast was very good the last time I was here, with a live sushi counter. And a request of no vegetables(LOCAL cucumber, carrots, tomatoes and lettuces) led to a maki of sushi rice and seaweed. It was at 8.30am when breakfast ends at 10!

The last I was there, it was filled with avocadoes, tamagoyaki, tempura, salmon. What have gone wrong? Oh and the pilaf rice? Half were dried up rice. Location? There’s absolutely nothing around.

10/10

Exceptional

26 Mar 2019

Verified traveler

If you want to come to Batam for shopping, this place is a little out of the way, so prepare a mode of transportation. This hotel is excellent for those who just want to R&R, as the surrounding views are excellent and beautiful. You can especially enjoy the sunrise over the nearby lake from the swimming pool.

10/10

Exceptional

24 Mar 2019

Sebastian

I like that the hotel has nicely furnished rooms and the spa within. Love the pool too! However, the Western selections for breakfast needs to improve! The hotdogs tasted awful and pasta no taste. I m sure Best Western can do better than that!

Leisure Partner

8/10

Excellent

19 Mar 2019

June

Short n recharge holiday

We enjoyed the infinity pool n the gym. Bfast is good n lots of choices. The only setback is the location. Its a bit far from town but they do have shuttle to nagoya hill shopping centre. Have to reserve the seat with reception if u want to take the shuttle. We took grab / gojek to town.

Family

10/10

Exceptional

10 Mar 2019

Robert

Great stay i recommend

This hotel excellent now staying holiday inn more expensive and only half as good as best western = best western food staff and room number one

Partner

10/10

Exceptional

28 Feb 2019

Verified traveler

best hotel ever in my hotel experience. Their hospitality is high level with friendly and professional service by all of the staff members. Biggning with check in process, even i have arrived earlier than checkin time they let me into my room with welcome drinks and the assistance of baggage. the Facilities including the restaurants, loby lounge, swimming pool, spa, roof top bar, and the bed room are all organised and highly recommended to relax. I liked mich my room was with great panoramic view and clean amenities.

Friends_and_family Partner

6/10

Pleasant

17 Feb 2019

Verified traveler

For your consideration

Our 1st visit was amazing. It's our 2nd visit to celebrate our Valentine's Day. Staff were friendly and approachable. I was offered a non smoking room as per request. However the room had cigarette smell which triggered my sinus. They did a treatment to eliminate the smell. There were a group of Korean tour group who were slamming the door even during the wee hours and called our room for wake up call for 2 consecutive mornings. \"Such a Put Off\" They were speaking aloud and our sleep was disturbed. Jacuzzi was down.

Partner

8/10

Excellent

12 Feb 2019

Azlina

Comfortable stay

Everything was good in this hotel.Breakfast served was also good.Only disappointment was the water in the bathroom n basin kinda clogged.Took awhile for water to be drained.
Other than that everything was good n comfortable.

Friends

8/10

Excellent

04 Feb 2019

Verified traveler

Stayed at an executive room. Room was spacious and clean. A few issues to take note. Executive lounge was not open during the stay, which is a pity since they do have a decent looking roof top location for the lounge. Breakfast was acceptable but not the best. Breakfast area can get really crowded during peak hour. Overall great for a 4 star hotel.

Partner

6/10

Pleasant

03 Feb 2019

Verified traveler

Nice pool, very friendly staff like in all Indo. Cant control AC in room - Central AC, its either very cold or very hot. Limited food options.

Leisure

8/10

Excellent

27 Jan 2019

HMK

We get a nice view from the hotel room facing the lake and you can watch the sun rise in the morning.