Name: Emirates Park Resort
Address: 12St Steet, Al Bahia, Al Shahama, 1, Abu Dhabi, 111026, AE

8/10

Excellent

13 Feb 2026

WAEL Noman Mohamed

Very nice staff the hotel is nice a little bed noisy because of the animal around the zoo

Leisure Partner

2/10

Poor

07 Feb 2026

Hunaidah

Needs to be quieter and clearer.

6/10

Pleasant

07 Feb 2026

Hunaidah

Needs to be cleaner. No welcome gift or upgrades offered.

Leisure Family

8/10

Excellent

06 Feb 2026

Mohamad

This was the first experience. It was good

10/10

Exceptional

03 Feb 2026

Dinah

Helpful, friendly staff. There were lots of animal interactions available for reasonable prices. The rooms were older but clean. It was nice to see the animals after sundown when most zoo guests had left for the day. A very fun experience.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Andrew

helpful and clean

Business_and_leisure

4/10

Poor

01 Jan 2026

Stacy

The staff was very nice, and the resort was nice, but the amount of vaping going on in the rooms led to a serious allergy attach and a very unpleasant sleep.

8/10

Excellent

21 Dec 2025

Salwa

Great Experience with Family & Kids

6/10

Pleasant

19 Dec 2025

John

Did not have any towels in the room for showering. Staff was out by the pool at 11:30pm running a loud vacuum. Some staff with little kids running around pool area being very loud at 11:30pm. Poor signage for direction through the Zoo area to find the restaurant.

Business Self

10/10

Exceptional

11 Dec 2025

Reda

Very nice cozy hotel ,, with welcoming staff

2/10

Poor

11 Dec 2025

Conner

They spilt my medication for my brain and offered us breakfast… that’s all you need to know.

Leisure

10/10

Exceptional

13 Nov 2025

Geoffrey

The room was very clean and comfortable. It took time for the shower to warm up. Oorgetuige it was a great room. We came in very late. We told the hotel we would be. They took care of everything as soon as we arrived. They made it a very easy process to check in and out

Partner

10/10

Exceptional

08 Nov 2025

PAWAN

Rooms are clean
Staff is helpful

Leisure Family

8/10

Excellent

03 Nov 2025

Nauman

Resort was large and had many rooms. Room was okay, could do with it being renovated as rooms look like they’ve just been repaired numerous times without replacing/renovating. First room had a bit of a gutter smell.

Overall was okay and staff were very friendly and helpful. Could call and the staff would deliver promptly.

Zoo was excellent and lots of different animals, very different experience to your normal hotel

Partner

8/10

Excellent

21 Oct 2025

Nicola

Close to the airport. Spacious room; slightly outdated. Great access to the zoo.

Business

10/10

Exceptional

07 Oct 2025

Francesca

We loved everything about it!

Leisure Family_with_children

6/10

Pleasant

30 Aug 2025

Verified traveler

A mixed experience

The room itself is spacious and aesthetic, it comfortable with a small sitting area, dining area.

For one of the most expensive rooms in the hotel the amenities are very basic, there was no hair dryer or iron.

We ordered room service from the restaurant it took 1 and a half hours to get to us but was tasty when we got it. The breakfast for room service with the chalet was ok like basic take away food in plastic takeaway packaging but was more than enough.

I was expecting that there would be a giraffe encounter as part of the giraffe room or a chance to feed the giraffe for the price of the room, this would make the experience better since the giraffes are quite far from view.

The rooms needs a few updates like the bedroom broken mirror, the bathroom door needs to be changed.

We all really enjoyed the wildlife zoo we saw all the big cats feeding which was very special, the kids especially loved stroking the snakes looking at the owls. There was a very knowledgeable member of staff who guided us through each of the big cat feeding sessions, he shared very insightful facts about the animals. All the other staff were very friendly and helpful. The kids also enjoyed their time at the pool, it's was clean and safe. The life guard was very good in making sure all the kids were safe and let us know if there was any danger.

Thank you

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Swapnil

Great time spent with animals.

Pest control could have been improved inside and outside the room. Ants in the Bedroom and lizards, honeybees outside the room.

Partner

10/10

Exceptional

10 Jun 2025

Ram

Friendly staff, wish I had time to explore the place

Self

10/10

Exceptional

01 Jun 2025

Kavita Rani

Nice property specially for kids

Leisure

10/10

Exceptional

12 Mar 2025

Mahitab

Amazing hotel surrounded with the zoo which was the main highlight of the trip, it has a small pool, and not many dinning options but the one available the food is great

Leisure Family_with_children

8/10

Excellent

19 Feb 2025

Craig

A Great Experience

Breakfast let it down but the rooms were clean, staff friendly and free zoo entry for the stay means you can make multiple trips to see your favourite animals.

Our room door was opposite some animal pens which gives you a closer experience with some of the animals compared to the zoo experience.

Partner

10/10

Exceptional

27 Sep 2024

DENNIS

The room was very spacious, clean, and the bed was very comfortable. The friendly staff did a great job of service and meeting all our needs. Unique staying experience by lodging being connected to a zoo.

Leisure Family

8/10

Excellent

27 Feb 2021

Verified traveler

Recommend!

Great place by the zoo!

Business

8/10

Excellent

20 Feb 2021

Samad

It was good. it is great for Kids, nice swimming pool, but the issue was smell from animals, and conditions of door were bad, and fridge noise in my room was like alarm i had to turn it off. over all i enjoyed good bed, good TV, good internet. parking is small we have to park in zoo parking.

Business

2/10

Poor

04 Oct 2020

RIZA

complaint

I would like to raise a complaint in this hotel. They are not accomodating we came early and frontdesk told they will call us if the rooms is ready but they did not however we saw people checking in. Since we complained they gave an old room after waiting for another 30mins. Room no AC and old no toiletries.We requested from the amanger and they transferred us to another room again we waited and again no toiletries we called housekeeping to give us.this hotel does not deserve 8.4 rating at all. in room dining also no food available within the menu they have out inside the room.

Partner

10/10

Exceptional

04 Sep 2020

David

Loved the walk around with the animals every night. I fed the Elephants on the last night. Enjoyed swimming laps in the pool in the early morning to start the day!!!

Business Self

6/10

Pleasant

18 Feb 2020

Jordan

birthday trip

It was my partners birthday so they kindly upgraded us from a room to the premium chalet with view of the giraffes! That was amazing!
However no towels were provided we had to ask twice and when they arrived no hand towels ect.
They have a lovely coffee pod machine but no coffee pods with it and when we requested more supplies those didn’t come with.
The chalet was beautiful and the best was comfy!
Drove to yas island for dinner as not much is there

Partner

6/10

Pleasant

04 Dec 2019

Hesham

Arrived to property in the evening, they gave a very bad room,
1- No light at the front of the room entrance (for safety)
2- The towels at the bathroom are not enough and teared up
3- No hot water in the bathroom
4- the air condition is not adjustable
5- No hangers at the wardrobe

The next day I complained at the front deck, so the next night they provide me with a fantastic room.

Business Self

10/10

Exceptional

30 Nov 2019

Prashant

Stay inside the park

Amazing place, we felt like we were Living inside the zoo. Spotted deers and gazelles were stationed just outside our room. Great breakfast and service as well. We will be going there again.

Friends_and_family Family

10/10

Exceptional

21 Oct 2019

Gavin

heaven for animal loving kids

Absolutely fantastic - We had the whole zoo to ourselves for 3 days....which was maybe a bit too long!

Friends_and_family Family

10/10

Exceptional

30 Aug 2018

Muhammad

Excellent for a family visit

The place overall was amaizing, i booked a deluxe room for 2 nights with 2 adults and 2 kids under the age of 6 years, we got room 413 which was on the first floor facing the pool, next time i will definately try to get animals facing room, room was good everything was working properly no issues there, its a 3* hotel not a 4* as mentioned on Hotels.com.
the most amaizing thing about this hotel is that its literaly inside the Zoo itself :-) excellent for kids and adult plus you will get unrestricted access to the Zoo for the entire stay !

Family

10/10

Exceptional

27 May 2018

Verified traveler

Open balcony with Zoo View

We booked a chalet with zoo view and is fantastic. You will have a direct view to the zoo and you will see giraffes, deers, zebras, peacocks & etc at your doorsteps. Kids would love it. A mini size zoo but many animals there, including a white tiger. Reasonable price for 3 stars.

6/10

Pleasant

19 Apr 2018

Verified traveler

ok for few hours

Happiness is that we spent only a few hours at the hotel from 5 pm till 11 pm. Room is big enough but is scary, dark and cold, the bathroom stinks and does not work properly, but we only came for the zoo and we had a flight at 2 am, so our rooms serve as a storage room for luggage. Receptionists were friendly and willing to help. Hotel is very old it needs complete renovation. The Zoo was nice, but it is in Belgrade (Serbia) much nicer and bigger. It's nice that there is a probability of touch and feed the animals.

Partner

10/10

Exceptional

25 Mar 2018

Ana

Amazing place for kids

We celebrated our daughter 2nd birthday, and we were amazed by the staff, animals, park program. Will definitely visit the place again. If you are planning your stay with family go for family rooms as they are located next to the zoo. You got to wake up with zebras and giraffes !!! Amazing!

10/10

Exceptional

09 May 2017

Iskan

Had a very good stay over weekend with my family. Staff are very friendly, and rooms are fine. M little daughter was extremely pleased with the hotel being in the middle of the zoo, which we visited twice daily to keep her happy.

Family

8/10

Excellent

27 Mar 2016

Tarana

Great comfortable stay

The staff allowed us to check in an hour earlier since the room was ready. They were extremely polite and genuinely helpful. The kitchen shuts at 11.30pm so we had carried some food which they assisted us in heating. They even sent a microwave to our room in case we needed it! the bathroom was clean and well stocked.

Only minus i would say is the drain in the shower smelled weird. Otherwise the entire property was very clean. You get a complimentary ticket to the zoo with your hotel stay so that was nice. their American breakfast that we ordered was sufficient and filling.

Partner

10/10

Exceptional

22 Mar 2016

melissa

Great for family

The kids really enjoyed their stay. They absolutely enjoyed the experience feeding the giraffes and the donkeys especially the huge elephants!
Very accommodating and friendly staffs, room service was fast

Family

8/10

Excellent

13 Mar 2016

Family traveler

Attached to the park

It was a short stay, but we had a great time at the resort. Bigger swimming pool requested. At least one animals show should be free for resort guests. Excellent that park entrance was free.

10/10

Exceptional

08 Mar 2016

faisal

I love it

Family

8/10

Excellent

04 Jan 2016

Roberto

very relaxing and entertaining

Family

6/10

Pleasant

02 Jan 2016

Jacqueline

Great Concept, Disappointing \"resort\"

Upon entering the \"resort\" facility, we saw the decoration from the road and we're very excited. Once we got into the actual facility, it is very basic. For me, someone who loves to travel and stay in hotels, I was still excited because it said that every room had a balcony and we thought since we took a room there, we were under the impression we would be able to see the animals from our room. This wasn't the case. We were taken to the back side of the hotel, where we could see the animals as we walked but once we got to our room, we saw a wall. At first, our hotel cards did not work and they needed to give us new keys. Once we got into the room, it smelt very nice, as it was just cleaned. The room was basic, a shoe drawer, bathroom with a rain style facet, amenities which included: toothbrush kit, bath gel, shampoo, and conditioner, and a queen style bed with a flat screen tv, worn and dated furniture, and dated but cute wallpaper. The room also had a refrigerator, kettle, two Arwa waters, Nescafe, and Lipton. We noticed a few mosquitos and fruit flies but figured there may be a few due to the animals. We went on and left the room and went to the zoo, beautiful concept, entrance was free and you really were able to get up close and personal to the animals! When coming back to the hotel, our room was filled with flies of all sorts, and the beautiful smell disappeared and it was replaced by the smell of sewage and a non working toilet. Disappointing for a '4' star. :(

10/10

Exceptional

15 Dec 2015

Pamela

Nice

It was nice and a good location for us, but there was no wifi in the room.

6/10

Pleasant

22 Oct 2015

Verified traveler

Good Zoo

Its a great facility for families. A different experience The zoo is well kept.

Family

2/10

Poor

27 Feb 2015

louie

Horrible

Horrible stay overcharged rooms smelled manager rude. Would never recommend to anyone

8/10

Excellent

30 Dec 2014

Andy

Very pleasant hotel, attached to a zoo.

Staff were welcoming, friendly and helpful. They came quickly to sort out the t.v. in the room, but never put in the second cup so we could have our morning cup of tea together - despite requests to do so.
Room was comfortable, but the 300's don't see much sunlight .. so it was a little cold to start with. The 200's gave a view of the giraffe enclosure and were more central to the zoo; the 400's a view of the antelope type animals enclosure.
The 300's were close to a couple of small swimming pools, probably rooms more suited for families with younger children. However zoo not far away.
Zoo was lovely and deserted in the morning, allowing for a good wander round and uninterrupted views. It is a pleasant 2 hour amble around the zoo, maybe longer with kids.
A few restaurants near by, otherwise other entertainment is probably a 15 min drive away on Yas Island.
Overall a good experience, but we went for a night away from Dubai and a chance to see the zoo. We were happy with that. If you want more, then the hotel is a quick driveable distance to Abu Dhabi or Yas Island.
Great hotel for a family stop over with zoo visit.

Family

8/10

Excellent

12 Nov 2014

carol

Unique concept for animal lovers!\n\n

The reception staff was extremely helpful. We were not aware that with our hotel stay we would get FREE tickets to the animal park, so we ended up paying for our entrance to the park out of pocket (since we didn't know about the free tickets, we went to the animal park before registering in at the hotel). I believe better advertising of that point on the web page for the hotel would have prevented that from happening to us. The staff was very attentive and friendly. The animal park was great and larger than we originally thought.

Family

10/10

Exceptional

29 Jan 2026

Steve

Oui la chambre était parfaite vraiment bon service et puis les gens la piscine vraiment très bien et puis merci beaucoup pour tout c'était vraiment gentil de tout bien

Partner

8/10

Excellent

24 Nov 2025

Anja

Frühstück, frisch mit großer Auswahl. Personal, sehr freundlich und hilfsbereit. Negativ: Kein Free TV verfügbar!!
.Nur.Netflix und Co.....Sehr irritierend und negativ zu bewerten!!

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2024

Brigitte

Perfekt om barnen varit med.

Jätte mysigt.

Partner